Name: Residence Inn By Marriott Charlotte Piper Glen
Address: 5115 Piper Station Drive, Charlotte, 28277, US

8/10

Excellent

02 Aug 2026

Kra'Shonna

Clean rooms. Great stay. Great location.

10/10

Exceptional

30 Jul 2026

Kayoma

Beautiful and a nice stay

6/10

Pleasant

27 Jul 2026

Sapana

Need a lot of maintenance

10/10

Exceptional

25 Jul 2026

Steven

My wife and I stayed for about a week and were greatly impressed with the Inn. Bed was comfortable and the room was clean. The property was very well maintained and we loved the quiet evenings. Our grand daughters enjoyed the pool on one day.

6/10

Pleasant

19 Jul 2026

Mary

Let me start by saying the front desk lady who was working the afternoon of the 2nd of July was the friendliest staff I have ever met in my life of travels all over the world, I truly wish I would have caught her name, bc she made my weekend start off great.
The room was nice, the walls are a little thin though, and during the day it was a little annoying with the surroundings confrontational people arguing and screaming at one another. Also, the smell of weed when returning to the hotel was absolutely horrible. Literally smelt like someone was walking up and down the hall smoking.
The bed was comfortable and the room was pretty spacious which was nice.
The pots and pans desperately need to be replaced, and the cleaning team really needs to make sure to leave dish soap for washing the dishes. Was able to catch a cleaning person second day in to obtain some, but really don’t like leaving a dirty kitchen.
Hotel was convenient to the highway which made it easy to get in and out.
Overall was a decent experience, other than hearing other people arguing all weekend long. Would stay again if I needed a place for a few nights.

Friends

6/10

Pleasant

17 Jul 2026

Rex

The air condition was very noisy, so we had a hard time sleeping. Ear plugs were given, but this is not a proper solution to a serious problem.

Family

8/10

Excellent

16 Jul 2026

Sonja

The property was good, I would consider staying again

10/10

Exceptional

14 Jul 2026

John

We had a wonderful 2 day get away in Charlotte ,NC and decided to stay in this hotel . I booked online after looking at the location and the rooms available. We were so pleased with our king suite rm 208 and shocked at the amount of space we had We loved the set up with 2 bedrooms, a full kitchen and 2 bathrooms. Our oldest daughter was surprised with a. Visit to
the titanic expo just a short drive away and our youngest loved the pool which was clean and well maintained. We throughly enjoyed the full breakfast buffet with so many things to choose from. We will always choose this hotel whenever we come to Charlotte to visit.
We also left a few items in our room and called the hotel and they found them and we paid to get them back in 2 days .
We do think it would be nice to have a larger trash can for the kitchen since ours was overflowing, but we made it work. We hope to be back on the near future and will book a room here again. Thank you!

Family_with_children

10/10

Exceptional

12 Jul 2026

Lorie

Everything was as listed. Had a great time.

Family

10/10

Exceptional

08 Jul 2026

Eureka

That it has a kitchen and a refrigerator to really store food

8/10

Excellent

07 Jul 2026

Clinton

Great place for overnight stay

10/10

Exceptional

06 Jul 2026

Jamel

Awesome!! Will be back for sure!

Partner

10/10

Exceptional

05 Jul 2026

Cameron

Room was clean.

10/10

Exceptional

02 Jul 2026

terrance

.

10/10

Exceptional

29 Jun 2026

Howard

Great room, close to everything. Definitely will stay there again!

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Cesar

Muy amplia la habitación, limpiar, comoda. Buen desayuno.

10/10

Exceptional

21 Jun 2026

Sunny

I had a short time but, stayed there so comfortable . I enjoyed breakfast and clean because, just like the home.
Thank you very much ~~.

Self

4/10

Poor

21 Jun 2026

Michael

Roaches in the kitchen, sofa bed gross and stained in the first room, had to switch rooms. Second room was better, passable. Staff was helpful, breakfast was solid.

Family

10/10

Exceptional

14 Jun 2026

Julie

The ladies at the breakfast were wonderful!

2/10

Poor

12 Jun 2026

Michel

Roaches. Everywhere when we walked in. We went and got a refund

Friends_and_family Friends

10/10

Exceptional

04 Jun 2026

Micheal

Very big rooms

Family_with_children

10/10

Exceptional

26 May 2026

Gwendolyn

Room was clean and very comfortable. Staff answered every question I needed answered. The breakfast was hot with scrambled or hard boiled eggs, waffles, sauage and more. Staff was constantly asking to help with whatever you needed.

Self

8/10

Excellent

25 May 2026

Jenn

The ac was not working in our room and they were not able to fix this, we ended up having to move rooms but the staff was fast and amazing about getting us into another room

Friends_and_family Family

10/10

Exceptional

21 May 2026

suzanne

The facility was immaculate. The staff was friendly and professional. The breakfast was surprisingly amazing. (The bacon was very overdone but you could skip it) So many other choices...scrambled or hard boiled eggs, potatoes, oatmeal with lots of add ins, waffles, bagels, fresh fruit, coffee, tea, juices and more.

Pet

10/10

Exceptional

17 May 2026

Joshua

The staff were very friendly and accommodating! I called to ask for an early check in and they said they’d do their best… they let me in by 11

Self

10/10

Exceptional

17 May 2026

Brian

Staff was very friendly. Breakfast was great.

Family

8/10

Excellent

09 May 2026

Sandy

Didn’t eat there

Partner

10/10

Exceptional

03 May 2026

Richard

Spacious rooms with separate bedroom from living area and kitchenette. Full size fridge. Clean and well maintained.

Friends_and_family Family

2/10

Poor

29 Apr 2026

Allyson

No one would reply to my message before staying.

8/10

Excellent

28 Apr 2026

Tory

Breakfast was good. Not the highest of quality but plentiful, varied and great selection of toppings for the oatmeal bar. The server was the best. She made sure to cook the waffles in advance so no waiting needed.
Room was clean. Private as we didn’t hear the neighbors. Some worn down areas. Saw a few cockroaches so we decided to store all of food in the fridge and didn’t use any of the kitchen supplies. (We chose not to notify the receptionist as we figured that it could easily be a building wide issue).
Gym is quaint and available. It was nice the first time. Second day super muggy and too warm to work out comfortably.
Swimming pool still closed for the season.

Family_with_children

4/10

Poor

19 Apr 2026

Sari

This property is extremely old and rundown. The quality and condition of the room was very poor and a musty old smell lingered in all the hotel hallways and odor greeted us when we entered the room. The carpets throughout the hotel and room are threadbare and bunched up or missing in many areas. There are chips and cracks on counters and in the sink in the bathroom and kitchen and mold and rusted areas in the shower and a very old dirty feel of the grout surrounding the tiles. The air conditioning does not regulate well for humidity and left a moistness in the air and sheets/towels. When it was turned down, the air in the room was stagnant and that unpleasant odor remained. The tub was not secure and moved when you were in it. There was no tissue box holder and quality of the paper products was poor. The breakfast was average, but did not having fresh fruit other than bananas.
The one excellent exception was the staff. They were extremely pleasant and helpful.
We travel to this area about 4 times a year and due to this experience we will not be staying at this property in the future. I am a loyal Marriott member and have become accustomed to a higher level of quality in their properties. This really turned us off.

Family

10/10

Exceptional

15 Apr 2026

Haddy

Very nice hotel

10/10

Exceptional

14 Apr 2026

Jennifer

The suite was spacious and comfortable. I liked the layout of the rooms being on opposite sides. The breakfast was good. The kitchen attendants were very accommodating and prepared the waffles for you to eliminate wait time. The front desk staff were friendly and kept a smile on their face. The location was very close to restaurants and shopping. Will definitely book again!

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Tee

The location was great, close to shopping and restaurants. The room/property was clean and comfortable.
The food was ok.

10/10

Exceptional

11 Apr 2026

Darcy

Nice size room, kind of like a studio apartment. Was only there one night, but will try to book when I can in future travels

Self

10/10

Exceptional

11 Apr 2026

Promise

Property was amazing.

Family_with_children

8/10

Excellent

06 Apr 2026

Menika

Definitely would come back

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Lee

The pool was closed

10/10

Exceptional

05 Apr 2026

Latonya

Good

Family_with_children

10/10

Exceptional

05 Apr 2026

Peter Mark

.

10/10

Exceptional

01 Apr 2026

Noreen

The breakfast menu was ok. The biscuits were rock hard. The kitchen ladies were really great and attentive though. After a few nights’ stay, they knew that I looked for a particular yogurt, because of my food allergies. The rooms were clean, but the showers could have used more scrubbing.

10/10

Exceptional

01 Apr 2026

SUKKYU

Service good

Friends

2/10

Poor

30 Mar 2026

Dora

The hotel smells awful. We walked in and the lobby was dirty. The front desk staff was the most unprofessional and not friendly at all. The agent Jasmine had the worst attitude and not pleasant. The room had stains on their couch and then housekeeping forgot to clean our room. They didn’t offer to switch rooms when I complained about the room not being cleaned- instead Jasmine said she can give us new sheets but we had to make our on bed.

Family

4/10

Poor

27 Mar 2026

Kevin

I had been calling all week to ask for an early check in. Each day I called that told me to call back the next day to see. I called the morning that I was supposed to arrive and the lady took my number and told me that she would call me. I arrived at the property about 1pm. There’s probably 8 cars on the parking lot. The hotel has at the least 100 rooms. I explained the lady that was the one calling all week and asked if there was any rooms for early check in. She checks her computer and says no so I wait in the lobby. The lady walks by awhile later to go into an office… I dose off and wake up about 2:30pm. I look at the front desk and the lady is checking people in earlier than the 3pm check in time. I walk to the counter to check and asked me if left because she had come by looking for me. That I had to be a lie because I was on the exact I was when she walked by me earlier… The rooms are also noisy because the interstate runs behind it. You can hear interstate traffic all night long.

2/10

Poor

27 Mar 2026

Anand

The lady at front desk was not helpful

Partner

10/10

Exceptional

26 Mar 2026

Luca

Great

10/10

Exceptional

23 Mar 2026

Sarah

Very spacious and comfortable. I would stay again, close to everything.

8/10

Excellent

22 Mar 2026

Bruce

room was perfectly fine ONLY 1 issue....room smelled fishy...other than that it was great value, especially the breakfast. the selections were very good but the (female)breakfast attendant was AWESOME! This woman made our stay! Anyone there would tell you the same!

Partner

10/10

Exceptional

13 Mar 2026

Meisha

Exceeded expectations. The staff were warm and welcoming. Breakfast was delicious with the plenty of options. I was limited on time and Divya insisted on preparing waffles for me and wrapping the plates in foil for me to carry to my room. She went above and beyond and I’m still so impressed with her kindness and the way she interacted with other guests getting breakfast. She’s a gem.
I asked for the names of the other staff, because each made the stay more enjoyable. It was a quick overnight for us to attend a funeral. Would definitely recommend this property, and plan to stay again when in town. Divya-food, Jerry-GM, Irina-housekeeping, Shanell-front desk. Kudos!

Family

2/10

Poor

23 Feb 2026

TOM

The hotel was fine, but we weren't able to stay here.
The problem lied with dealing w/ Travelocity that was FAR less than ideal. Never again!

10/10

Exceptional

14 Feb 2026

Lora

Clean, quiet, and comfortable. The staff was professional and friendly.

10/10

Exceptional

09 Feb 2026

Jeff

Clean room

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Wanda

The room furniture was worn and dated. The breakfast was bare bones but the staff was excellent!

10/10

Exceptional

07 Feb 2026

Vickie

The young lady (sorry I cannot remember her name) was extremely friendly. She smiled and spoke with an upbeat tone! The Roman was spacious and clean.

Leisure Self

8/10

Excellent

03 Feb 2026

Sade

The room was clean, as well as the grounds. The shower head hurt lol great water pressure! The free breakfast met expectations. All around good experience.

8/10

Excellent

26 Jan 2026

Steffany

Friendly and helpful staff. Clean rooms, full kitchen. Very convenient lication

Leisure Family

10/10

Exceptional

25 Jan 2026

Michelle

clean

8/10

Excellent

18 Jan 2026

Steven

Mostly good, but not quite 5 stars for a Residence Inn.

Leisure Family

8/10

Excellent

07 Jan 2026

Michael

Friendly staff, easy check in, nice room, comfortable beds! Our only complaint is the air conditioning didn't cool the room very well. Living area was comfortable but the bedroom got really warm.

Business Partner

8/10

Excellent

04 Jan 2026

Chandra

Peaceful

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Beau

Great breakfast and the room was clean. Would stay again

Leisure Family_with_children

10/10

Exceptional

20 Dec 2025

Steven

Very nice

Leisure Family

10/10

Exceptional

18 Dec 2025

Shelly

Clean, easy parking, friendly staff, easy check in and check out.

Leisure Partner

4/10

Poor

18 Dec 2025

Dawn

The hotel has potential to be a great place. The staff is amazing very polite and friendly. The location is great with multiple shops/dining near by. The major issues were....there was a nasty brown stain of im hoping something drinkable spilled on my box spring at the head of the bed, the hotel has a smell on multi floors 1st smelt like wet dog in the hallway where the 5th was like a moisture. I traveled with a sports team so there was a about 8 rooms spread out on different floors and we all noticed a creepy crawling friend( the one can't get rid of) a few rooms noticed ants. A few of us had to go pick up our own cleaning supplies to clean our rooms before we even unpacked/ showering. The front lobby bathrooms would get locked at times so we couldn't use them. One night was womens the next both do to \"maintenance issues \" but would magically be fixed by the next shift change. the hotel only had 2 laundry rooms 4 washer (3 workable)and 4 dryers on 2nd and 4th. When issues were brought up to the front desk only $50 was offered back to me and another teams family. I was also offered a room on a different floor( but that floor noticed issues too) I booked 8 days @about 170 a night. We couldn't leave because my child had to stay at the same location with the team. I ended my trip as early as i could. When i got home I had to place items in garage bags in my garage for days and washed anything washable the same day i arrived.

Business Family

2/10

Poor

11 Dec 2025

Jessica

I’m extremely disappointed with my stay at this hotel. When we arrived, we found stains on the bed and roaches in the room. To make matters worse, the first floor smelled like wet dog, which was immediately off-putting and made the entire place feel unclean. This is absolutely unacceptable and unsanitary, you can easily bring that back home with you.
We notified the staff right away and were only offered $50 in compensation, which felt dismissive considering the conditions. Because of this, we canceled our extended stay and booked elsewhere for the remainder of our stay.
This experience was nasty, uncomfortable, and completely avoidable if the hotel were properly cleaned and maintained. I hope management takes this seriously and addresses these issues.

Business_and_leisure Family_with_children

10/10

Exceptional

07 Dec 2025

Steven

Conveniently located

10/10

Exceptional

10 Nov 2025

Tynise

Good room & nice staff

Partner

10/10

Exceptional

10 Nov 2025

Yolanda

everything

Leisure Pet

4/10

Poor

09 Nov 2025

Jaala

The hotel was very dirty. Carpet needs cleaning. Actually y’all need to remove the carpet and replace it with flooring. It’s nasty and outdated. Also, I saw two roaches in my hotel. Disgusting. Won’t be back

Leisure Partner

10/10

Exceptional

07 Nov 2025

Yolanda

great expierence

Business_and_leisure Pet

10/10

Exceptional

05 Nov 2025

Jerome

Clean rooms, temperature control worked as programmed. I would definitely stay here again.

Leisure Self

10/10

Exceptional

29 Oct 2025

Lisa

The room was clean but run down and needs to be updated. The laminate on the counter was peeling off. Otherwise nice stay.

10/10

Exceptional

28 Oct 2025

Carol

Great stay

10/10

Exceptional

24 Oct 2025

Steven

Easy on and out

Friends_and_family Family

8/10

Excellent

21 Oct 2025

Richard

Didn't have meal.

Business

8/10

Excellent

20 Oct 2025

Angela

Did what it needed to do with no issues.

Leisure Family

10/10

Exceptional

19 Oct 2025

Nancy

Friendly and attentive and helpful staff when I got there at 4pm Saturday Oct 18. And the lady from India at the breakfast assist was also very friendly, attentive and helpful. I asked her name but forgot : (

Leisure Self

2/10

Poor

11 Oct 2025

jeff

They did not have a room!!!!!

8/10

Excellent

11 Oct 2025

Aisha

Good

10/10

Exceptional

09 Oct 2025

carla

Every thing was great!!’

Partner

8/10

Excellent

07 Oct 2025

Amanda

Some of the staff was very friendly. Even though we didn't use the amenities, it was great to have them. Breakfast overall was good. The only complaints I have was the hallway leading up to our room was dimly lit and the couch, bed and pillows were not comfortable.

Partner

10/10

Exceptional

28 Sep 2025

Michael

My favorite charlotte hotel. Rooms feel huge, because of great layout. Super clean and tidy hotel. Back off the road so it's not noisy close to alot of shop and restaurants. Staff is very welcoming and helpful. Good parking.

Leisure

10/10

Exceptional

26 Sep 2025

Ruben

Our stay here was lovely. We had a 2 bedroom suite and it was exactly as it was described. They had a coffee machine for little pods but we brought ground coffee so I asked the staff if they had a regular coffee machine and within 5 minutes I was brought one and also more coffee. The staff was super helpful and very very nice. In the close area there are several dining options, but we also had a kitchen to cook if we chose to. The beds were comfortable and the room was reasonably clean. The pool was also clean and we used it and enjoyed ourself. Breakfast was good, and someone helped us to make waffles. Overall this was a great experience and we would booke here again. Oh by the way, the drive from there was gorgeous through alleys overhang with trees and beautiful houses. This is a very nice area.

Leisure Family

10/10

Exceptional

25 Sep 2025

Shearon

Very nice

Business Family

10/10

Exceptional

23 Sep 2025

Jerome

Great

Friends_and_family Family

8/10

Excellent

13 Sep 2025

Kimberly

The stay was amazing the only issue I had was there was a few roaches there throughout the night that I was there but other than that everything was good

Leisure Self

6/10

Pleasant

07 Sep 2025

LaTonya

No cleaning service or trash disposal

Staff was great!!! The hallways are too dark and no cleaning staff during our stay. I went to the front desk to ask why our rooms were not clean and we needed clean towels and she informed me that they don’t clean the rooms until we check out and I asked what to do with the soiled towels and she said leave them on the floor and the only trash cans were the ones in the bathroom and they were small so we used shopping bags for trash cans that were piled up in the kitchen on the floor until we checked out!

Friends_and_family Family

6/10

Pleasant

01 Sep 2025

Daniel

The hotel itself is excellent. Unfortunately my room was on the side facing the highway. The traffic noise was astounding, all day and all night. The hotel should have installed sound-proof windows on that side. I had to sleep with earplugs. The staff and facility were quite excellent, otherwise. I would recommend the place, but insist on a room away from the highway.

10/10

Exceptional

30 Aug 2025

Leah C

This was a great stay choice. Profession helpful and kind staff added greatly to our wonderful stay. A great value for cost.

Business_and_leisure Family

10/10

Exceptional

23 Aug 2025

Kia

Great location , gas station, Resturants and shopping right across street , close to hwy entrance

Business Self