Residence Inn By Marriott Charlotte Piper Glen

United States , Charlotte - NC
CHARLOTTE, 5115 Piper Station Drive
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100 reviews shown

4/10

Poor

27 Mar 2026

Kevin

I had been calling all week to ask for an early check in. Each day I called that told me to call back the next day to see. I called the morning that I was supposed to arrive and the lady took my number and told me that she would call me. I arrived at the property about 1pm. There’s probably 8 cars on the parking lot. The hotel has at the least 100 rooms. I explained the lady that was the one calling all week and asked if there was any rooms for early check in. She checks her computer and says no so I wait in the lobby. The lady walks by awhile later to go into an office… I dose off and wake up about 2:30pm. I look at the front desk and the lady is checking people in earlier than the 3pm check in time. I walk to the counter to check and asked me if left because she had come by looking for me. That I had to be a lie because I was on the exact I was when she walked by me earlier… The rooms are also noisy because the interstate runs behind it. You can hear interstate traffic all night long.

2/10

Poor

27 Mar 2026

Anand

The lady at front desk was not helpful

Partner

10/10

Exceptional

26 Mar 2026

Luca

Great

10/10

Exceptional

23 Mar 2026

Sarah

Very spacious and comfortable. I would stay again, close to everything.

8/10

Excellent

22 Mar 2026

Bruce

room was perfectly fine ONLY 1 issue....room smelled fishy...other than that it was great value, especially the breakfast. the selections were very good but the (female)breakfast attendant was AWESOME! This woman made our stay! Anyone there would tell you the same!

Partner

10/10

Exceptional

13 Mar 2026

Meisha

Exceeded expectations. The staff were warm and welcoming. Breakfast was delicious with the plenty of options. I was limited on time and Divya insisted on preparing waffles for me and wrapping the plates in foil for me to carry to my room. She went above and beyond and I’m still so impressed with her kindness and the way she interacted with other guests getting breakfast. She’s a gem.
I asked for the names of the other staff, because each made the stay more enjoyable. It was a quick overnight for us to attend a funeral. Would definitely recommend this property, and plan to stay again when in town. Divya-food, Jerry-GM, Irina-housekeeping, Shanell-front desk. Kudos!

Family

2/10

Poor

23 Feb 2026

TOM

The hotel was fine, but we weren't able to stay here.
The problem lied with dealing w/ Travelocity that was FAR less than ideal. Never again!

10/10

Exceptional

14 Feb 2026

Lora

Clean, quiet, and comfortable. The staff was professional and friendly.

10/10

Exceptional

09 Feb 2026

Jeff

Clean room

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Wanda

The room furniture was worn and dated. The breakfast was bare bones but the staff was excellent!

10/10

Exceptional

07 Feb 2026

Vickie

The young lady (sorry I cannot remember her name) was extremely friendly. She smiled and spoke with an upbeat tone! The Roman was spacious and clean.

Leisure Self

8/10

Excellent

03 Feb 2026

Sade

The room was clean, as well as the grounds. The shower head hurt lol great water pressure! The free breakfast met expectations. All around good experience.

8/10

Excellent

26 Jan 2026

Steffany

Friendly and helpful staff. Clean rooms, full kitchen. Very convenient lication

Leisure Family

10/10

Exceptional

25 Jan 2026

Michelle

clean

8/10

Excellent

18 Jan 2026

Steven

Mostly good, but not quite 5 stars for a Residence Inn.

Leisure Family

8/10

Excellent

07 Jan 2026

Michael

Friendly staff, easy check in, nice room, comfortable beds! Our only complaint is the air conditioning didn't cool the room very well. Living area was comfortable but the bedroom got really warm.

Business Partner

8/10

Excellent

04 Jan 2026

Chandra

Peaceful

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Beau

Great breakfast and the room was clean. Would stay again

Leisure Family_with_children

10/10

Exceptional

20 Dec 2025

Steven

Very nice

Leisure Family

10/10

Exceptional

18 Dec 2025

Shelly

Clean, easy parking, friendly staff, easy check in and check out.

Leisure Partner

4/10

Poor

18 Dec 2025

Dawn

The hotel has potential to be a great place. The staff is amazing very polite and friendly. The location is great with multiple shops/dining near by. The major issues were....there was a nasty brown stain of im hoping something drinkable spilled on my box spring at the head of the bed, the hotel has a smell on multi floors 1st smelt like wet dog in the hallway where the 5th was like a moisture. I traveled with a sports team so there was a about 8 rooms spread out on different floors and we all noticed a creepy crawling friend( the one can't get rid of) a few rooms noticed ants. A few of us had to go pick up our own cleaning supplies to clean our rooms before we even unpacked/ showering. The front lobby bathrooms would get locked at times so we couldn't use them. One night was womens the next both do to \"maintenance issues \" but would magically be fixed by the next shift change. the hotel only had 2 laundry rooms 4 washer (3 workable)and 4 dryers on 2nd and 4th. When issues were brought up to the front desk only $50 was offered back to me and another teams family. I was also offered a room on a different floor( but that floor noticed issues too) I booked 8 days @about 170 a night. We couldn't leave because my child had to stay at the same location with the team. I ended my trip as early as i could. When i got home I had to place items in garage bags in my garage for days and washed anything washable the same day i arrived.

Business Family

2/10

Poor

11 Dec 2025

Jessica

I’m extremely disappointed with my stay at this hotel. When we arrived, we found stains on the bed and roaches in the room. To make matters worse, the first floor smelled like wet dog, which was immediately off-putting and made the entire place feel unclean. This is absolutely unacceptable and unsanitary, you can easily bring that back home with you.
We notified the staff right away and were only offered $50 in compensation, which felt dismissive considering the conditions. Because of this, we canceled our extended stay and booked elsewhere for the remainder of our stay.
This experience was nasty, uncomfortable, and completely avoidable if the hotel were properly cleaned and maintained. I hope management takes this seriously and addresses these issues.

Business_and_leisure Family_with_children

10/10

Exceptional

07 Dec 2025

Steven

Conveniently located

10/10

Exceptional

10 Nov 2025

Tynise

Good room & nice staff

Partner

10/10

Exceptional

10 Nov 2025

Yolanda

everything

Leisure Pet

4/10

Poor

09 Nov 2025

Jaala

The hotel was very dirty. Carpet needs cleaning. Actually y’all need to remove the carpet and replace it with flooring. It’s nasty and outdated. Also, I saw two roaches in my hotel. Disgusting. Won’t be back

Leisure Partner

10/10

Exceptional

07 Nov 2025

Yolanda

great expierence

Business_and_leisure Pet

10/10

Exceptional

05 Nov 2025

Jerome

Clean rooms, temperature control worked as programmed. I would definitely stay here again.

Leisure Self

10/10

Exceptional

29 Oct 2025

Lisa

The room was clean but run down and needs to be updated. The laminate on the counter was peeling off. Otherwise nice stay.

10/10

Exceptional

28 Oct 2025

Carol

Great stay

10/10

Exceptional

24 Oct 2025

Steven

Easy on and out

Friends_and_family Family

8/10

Excellent

21 Oct 2025

Richard

Didn't have meal.

Business

8/10

Excellent

20 Oct 2025

Angela

Did what it needed to do with no issues.

Leisure Family

10/10

Exceptional

19 Oct 2025

Nancy

Friendly and attentive and helpful staff when I got there at 4pm Saturday Oct 18. And the lady from India at the breakfast assist was also very friendly, attentive and helpful. I asked her name but forgot : (

Leisure Self

2/10

Poor

11 Oct 2025

jeff

They did not have a room!!!!!

8/10

Excellent

11 Oct 2025

Aisha

Good

10/10

Exceptional

09 Oct 2025

carla

Every thing was great!!’

Partner

8/10

Excellent

07 Oct 2025

Amanda

Some of the staff was very friendly. Even though we didn't use the amenities, it was great to have them. Breakfast overall was good. The only complaints I have was the hallway leading up to our room was dimly lit and the couch, bed and pillows were not comfortable.

Partner

10/10

Exceptional

28 Sep 2025

Michael

My favorite charlotte hotel. Rooms feel huge, because of great layout. Super clean and tidy hotel. Back off the road so it's not noisy close to alot of shop and restaurants. Staff is very welcoming and helpful. Good parking.

Leisure

10/10

Exceptional

26 Sep 2025

Ruben

Our stay here was lovely. We had a 2 bedroom suite and it was exactly as it was described. They had a coffee machine for little pods but we brought ground coffee so I asked the staff if they had a regular coffee machine and within 5 minutes I was brought one and also more coffee. The staff was super helpful and very very nice. In the close area there are several dining options, but we also had a kitchen to cook if we chose to. The beds were comfortable and the room was reasonably clean. The pool was also clean and we used it and enjoyed ourself. Breakfast was good, and someone helped us to make waffles. Overall this was a great experience and we would booke here again. Oh by the way, the drive from there was gorgeous through alleys overhang with trees and beautiful houses. This is a very nice area.

Leisure Family

10/10

Exceptional

25 Sep 2025

Shearon

Very nice

Business Family

10/10

Exceptional

23 Sep 2025

Jerome

Great

Friends_and_family Family

8/10

Excellent

13 Sep 2025

Kimberly

The stay was amazing the only issue I had was there was a few roaches there throughout the night that I was there but other than that everything was good

Leisure Self

6/10

Pleasant

07 Sep 2025

LaTonya

No cleaning service or trash disposal

Staff was great!!! The hallways are too dark and no cleaning staff during our stay. I went to the front desk to ask why our rooms were not clean and we needed clean towels and she informed me that they don’t clean the rooms until we check out and I asked what to do with the soiled towels and she said leave them on the floor and the only trash cans were the ones in the bathroom and they were small so we used shopping bags for trash cans that were piled up in the kitchen on the floor until we checked out!

Friends_and_family Family

6/10

Pleasant

01 Sep 2025

Daniel

The hotel itself is excellent. Unfortunately my room was on the side facing the highway. The traffic noise was astounding, all day and all night. The hotel should have installed sound-proof windows on that side. I had to sleep with earplugs. The staff and facility were quite excellent, otherwise. I would recommend the place, but insist on a room away from the highway.

10/10

Exceptional

30 Aug 2025

Leah C

This was a great stay choice. Profession helpful and kind staff added greatly to our wonderful stay. A great value for cost.

Business_and_leisure Family

10/10

Exceptional

23 Aug 2025

Kia

Great location , gas station, Resturants and shopping right across street , close to hwy entrance

Business Self

10/10

Exceptional

18 Aug 2025

Carol

High quality hotel.

Leisure Partner

10/10

Exceptional

17 Aug 2025

Gabriela

Hotel is a little out dated. Needs renovations in the bathroom

Leisure

10/10

Exceptional

08 Aug 2025

Stephanie

Nice property

10/10

Exceptional

27 Jul 2025

Andy

Staff were very good - accommodated earlier check-in

Business Self

10/10

Exceptional

26 Jul 2025

Gladys

Wonderful staff, breakfast, room and stay!

Business_and_leisure Family

10/10

Exceptional

25 Jul 2025

Gladys

Front desk staff are friendly and very helpful!

Business_and_leisure Family

10/10

Exceptional

24 Jul 2025

Rayleen

Enjoyable Night Stay

Solo traveler. I enjoyed the great location, reasonable rate, excellent service, and good hot breakfast!

Business

10/10

Exceptional

06 Jul 2025

Krisztina

The woman managing the breakfast area is AWESOME!!! So polite, helpful and just a great attitude!

Leisure

10/10

Exceptional

23 Jun 2025

Damian

Check in was amazing very helpful

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

Kyle

Great charlotte trip

Great stay and area! We will definitely be staying here again!!

Business Family

8/10

Excellent

27 May 2025

David

The room was very clean but had a smell like fried food. We understand that there is a complete kitchen and therefore there may be cooking going on, but the smell was obvious so house cleaning should spray some febreeze or something

Friends_and_family Friends

2/10

Poor

26 May 2025

Verified traveler

The stay was not good my room had roaches in it not when I am paying my money for a hotel and I have to see roaches in my room is not good I will not go back again I also had room service walk in my room and I was sleeping had to jump up and say dont just walk in I was coming had to run and put on my rope

10/10

Exceptional

23 May 2025

David

Great overall experience

Partner

10/10

Exceptional

13 May 2025

David

The staff are awesome always courteous and helpful

Partner

4/10

Poor

11 May 2025

Jim

Can hear all the traffic on interstate 485, horrible weekend of no sleep

10/10

Exceptional

20 Apr 2025

Michael

Great place.

10/10

Exceptional

19 Apr 2025

James

Family Friendly!

This was a great option for out young family of 4 passing through. We had access to everything we needed!

Friends_and_family Family

10/10

Exceptional

18 Apr 2025

Aaron

Nice

Business Self

10/10

Exceptional

05 Apr 2025

Laura

Liked contactless check in. Roomy. Great water pressure.

Leisure Partner

8/10

Excellent

30 Mar 2025

Gary

Great staff!

Wonderful stay made even better by the wonderful staff who couldn’t do enough for us, including moving us after the first night as we were originally allocated a room on the interstate side which was noisy.

Partner

8/10

Excellent

29 Mar 2025

Kathy

......

Leisure Family_with_children

8/10

Excellent

29 Mar 2025

GWENDOLYN

It was fine for the night. The shower was a little funkh. They were cleqely understaffed, but the people who were there did their absolute best.

2/10

Poor

28 Mar 2025

Tanner

Smelly, old , dirty air in the room. Bad vibes

Business Self

10/10

Exceptional

25 Mar 2025

MBENG

Relaxed

The receptionist, Ms Consuelo Winston should organize training sessions for others to learn how to serve customers when the lobby is packed full and how to work under pressure. She calmed everyone with nice words and demeanor. I was at the lobby for about 45 minutes but was just in awe with the manner in which she alone was able to work with that many patrons infant of her.
The building itself is clean, quiet and located in a very convenient area with stores and restaurants close by.

Friends_and_family Family

8/10

Excellent

22 Mar 2025

Veridiana

I had a great time staying here, staff were very friendly and attend to our needs. The room was good, bathroom did smell like someone has been smoking and you could smell it thru the vent, but overall clean, sofa bed was not in the best of shapes so we decided to sleep on the couch, ( had to put sheet over, there were stains and my son was NOT going to lay his head there, hallways is right there, so it can be noisy at times. Will definitely come back, staff was definitely 10/10

Leisure

10/10

Exceptional

22 Mar 2025

Leah

Hotel stay was great with professional friendly staff that made the stay enjoyable. The room was clean, linen s and towels were at standard despite the hotel is old it’s very well manicured. It’s in a perfect within proximity to food, shopping and entertainment. The breakfast provided by the hotel is of good quality and the presentation mashes the dining experience great. Definitely staying here again.

10/10

Exceptional

16 Mar 2025

Ryan

Room was exceptional

Leisure Family

8/10

Excellent

06 Mar 2025

Suvam

Good hotel but room was a bit dated

Leisure Family

10/10

Exceptional

28 Feb 2025

Steven

Nicely price properly and near interstate. Great food location near bye

Business_and_leisure Pet

10/10

Exceptional

16 Feb 2025

Loretta

We enjoyed our stay here. Consuela greeted us at the front desk and was very personable and helpful, even showing me how to get the rewards set up in the app. The hotel smelled great, like very clean, including our room. We were very pleased with the overall cleanliness of the room and the bed comfort. The continental breakfast was good and the breakfast attendant was very attentive! Offering to bring over drinks and even checking on ys during our meal. My only feedback constructively is that the bathroom was inside our bedroom, which really cut into me and my husband having privacy from the kids, which was the goal of selecting a hotel with a private bedroom. Breakfast could have been a little hotter and the bacon less crispy/crumbly; but minor feedback in the grand scheme. We also traveled with our dog and we appreciate a hotel that allows the pet to stay without a dumb rule that \"pets can't be left unattended,\" like other hotels. The hotel was peaceful and we didn't have any issues with noise or rowdy guests. We will definitely stay again when we visit Charlotte! The staff and cleanliness of the hotel was 10/10!!!

Leisure Pet

2/10

Poor

06 Feb 2025

Andrew

The Staff was friendly and the bed/room was great. The hotel is right next to the freeway and the truck traffic was terrible. When staying here insist on a room facing the front of the building.

Business Self

10/10

Exceptional

02 Feb 2025

Scott

Great getaway.

Our visit was perfect from start to finish. Every member of the staff was friendly and welcoming. \"Is there anything else you need ?\" was the most heard phrase.

The quality of the complementary breakfast buffet was several levels above the standard hotel included breakfast.

The room was clean, spacious and well decorated. The full kitchen was completely stocked with utensils, pots and pans, dishes and glasses.

The location is less than 1/2 mile away from a large mall with over a dozen choices of casual dining and fastfood restaurants.

The location is pet friendly and less than 1/4 mile from a veterinary hospital.

We would definitely return for a short or long stay.

Partner

6/10

Pleasant

12 Jan 2025

Clifton

Funny smell

It was fine for a budget hotel. Looked clean but our room smelled like feet.

Friends_and_family Family

6/10

Pleasant

07 Jan 2025

Stuart

Good staff but property needs updating

The staff was extremely nice, but it appears that the owners are not investing in the property. Our room needed updates at least ten years ago. The bathroom was small, grout was brown (should've been white if clean), wallpaper was peeling. Room smelled musty. Heating vents were loud and spewed dust. Pull out sofa was in bad shape. Not what we expected from the photos.
Breakfast buffet was very basic. The staff helping at the buffet, on the other hand, were amazingly attentive and thoughtful.
Located in a nice area, across from a large outdoor mall with lots of food choices.

Friends_and_family Family

10/10

Exceptional

19 Dec 2024

Tamara

I loved the hotel. It’s a clean, quiet and convenient place and it has the best breakfast ever. The entire staff is super nice. I will recommend it to anyone.

Leisure Pet

10/10

Exceptional

11 Dec 2024

Verified traveler

Hotel is in desperate need of renovation. Mildew smell once in bed

Partner

10/10

Exceptional

01 Dec 2024

Amoz

The rooms and areas of this location are in need of some repair - carpet in the room is warped and fraying and wall.paper peeling by the elevators but otherwise met our needs just fine. Consuela at reception was a delight and as nice as they come.

Leisure Family

8/10

Excellent

21 Nov 2024

candida

The location was great

There was a small strip mall a couple of minutes away

We were able to walk to it

The rooms were large and clean

6/10

Pleasant

14 Oct 2024

Linda

The property is neatly kept; customer service very accommodating; breakfast was tasty.

it is dated, the bathroom door was unhinged hard to close without slamming it.

Business Family

8/10

Excellent

05 Oct 2024

Anne

If you don’t drive this is not the hotel for you. No food or drink service after breakfast and it’s a bit away from other options. If you like quiet- it’s fab! Mostly American tourist and lots of dogs and dog people are friendly! A lot of people after hurricane Helene were being put up while we were there and the staff went above and beyond for them. Really nice to see

Leisure Family

10/10

Exceptional

11 Aug 2024

Grant

Awesome staff plus the rooms have a spacious living area.

Leisure Partner

4/10

Poor

09 Aug 2024

felicity

Stayed 3 nights and did not receive housekeeping once. Was told coffee available from 530am but at 610am was told “come back at 630”. Asked for soap and coffee at 7am for the room and returned to the room at 6pm to still have no soap and coffee. Very disappointing stay for the price.

Business Self

6/10

Pleasant

07 Aug 2024

Robyn

Property was nice outside and well kept, I was disappointed that aspects of my room were a bit rundown and could stand for an upgrade. Housekeeping refreshed room nicely every other day. However, upon arrival, the room had a musty, unpleasant smell and I had to purchase a plug-in air freshener because I didn’t want to smell it the duration of my stay. The attendant at the front desk during checkin was very pleasant and accommodating.

Leisure Self

10/10

Exceptional

05 Aug 2024

Vikki

Great customer service and rooms were clean. Property needs more renovations beyond lobby to have the true Marriott experience but still a great stay.

8/10

Excellent

01 Aug 2024

Shanta

My only complaints are the Jacuzzi, which is why we chose this room. The Jacuzzi temperature was luke warm, not Jacuzzi temperature at all. Also there was no trash cans in our room, just the little bathroom one. Everything else was great and the room was clean.

Leisure Family_with_children

8/10

Excellent

31 Jul 2024

David E

It was fine.

Leisure Family

10/10

Exceptional

21 Jul 2024

ShaTavia

The hotel was great. The front desk host Consuelo was amazing! She was extremely friendly, helpful and made our trip even more better!

Friends_and_family Family

8/10

Excellent

14 Jul 2024

Anand Kumar

Convenient and Walkable

Business_and_leisure Family

4/10

Poor

08 Jul 2024

Wendy

I don’t know if I just have really high standards, but I read the reviews and it sounded like a really nice place. Upon walking into our room I noticed a very stale smoky odor. It’s not that it was dirty. It just needs a facelift. It’s very old that hot tub was nice, but the pool was very cloudy and we wouldn’t swim in it. Would not stay here again.

10/10

Exceptional

06 Jul 2024

Pam

The entire staff were very friendly. .

8/10

Excellent

30 Jun 2024

Susan

It was just a quick stay - nice room layout. Needed bigger trash container in kitchen - maybe one for trash and one for recycling le. Could more wash clothes would have been nice. Overall seemed nice and clean. Nice free parking. Would stay here again.

Friends_and_family Friends

10/10

Exceptional

28 Jun 2024

Joanne

Very clean. Room was beautiful. Staff very welcoming.

Leisure Partner

8/10

Excellent

27 Jun 2024

Barry

nice stay with a wonderful staff