Name: Towneplace Suites Charlotte Fort Mill
Address: 1047 Red Ventures Drive, Fort Mill, 29707, US

10/10

Exceptional

13 Jul 2026

ANNETTE

This location is extremely clean. The breakfast was delicious and staff was friendly and professional. I will recommend this location to family and friends.

Partner

10/10

Exceptional

09 Jul 2026

Yanelly

Good customer service , great breakfast, room clean but needs a little maintenance

Self

4/10

Poor

07 Jul 2026

Julie

1 elevator as 1 was down. No pool which wasn't disclosed until i asked where the pool was & gym was closed also told sorry no maintenance here today. Im sorry i have been in hospitality for 19 years. Totally unacceptable, every person you asked gave a different answer. Sad part is NO ONE was told you could swim 4 miles down the road. Of course i go but a big inconvenience when you have to get in car wet etc. People i meet at breakfast was like you know the pool is closed right as we were dressed for pool. They told no one of course i knew to ask. For a july 4th weekend very disappointing. Also, the way my sofa looked i wouldn't let my granddaughter use it. I desk clerk was totally awesome!

4/10

Poor

07 Jul 2026

Channing

Room hot, had to move to another hot room, elevators broke. Both of them. Pool had no water.

Self

8/10

Excellent

05 Jul 2026

Jorge

Low water pressure, did not get room cleaned not sure if it was because it was the Fourth of July. Nice room breakfast was good and ac in room was great

Partner

8/10

Excellent

03 Jul 2026

Harold

Good

6/10

Pleasant

27 Jun 2026

Erika

Upon arrival the elevator was out of order. The staff did give me a first floor room which was accommodating. The gym on the other hand, was basically inoperable, the machines need major repairs. There was no housekeeping during our stay we had to keep calling to ask for things and were told they were gone for the day which is ridiculous when it was like 12 noon.

Family_with_children

10/10

Exceptional

26 Jun 2026

Naomi

Great hotel with friendly staff

8/10

Excellent

25 Jun 2026

Anastasia

The rooms thermostat is controlled by motion. This made the check in experience a bit uncomfortable. I was not told about this on check in and my room was 78 degrees. It only went down a degree in one hour and it was very humid in the room. I asked to change and the attendant was super helpful and we were able to change and the second room was still warm when arriving but cooled down way better than the first. Room was very cozy and roomy. I was disappointed that pool was out of order. Also the elevators were out of order and sometimes worked. They did have people working on the elevators both days we were there but having to bring luggage up and down 4 flights of stairs was frustrating to say the least. There was plenty of parking and the outdoor lounge area was so nice! The gym was very well equipped and clean. Loved having breakfast it was well stocked and clean. Front desk associates were very very helpful!

Friends_and_family Family

6/10

Pleasant

25 Jun 2026

Kenya

The pool wasn’t working the elevator both were broken. For the whole stay had to use the stairs. Rheumatoid arthritis doesn’t work well with stairs. However the staff was excellent

Friends_and_family Family

4/10

Poor

24 Jun 2026

Emily

So let me first start off by saying elevators were broken.pool was out of waterwithout order shower had mildew When I did bring it up to the fast they couldn’t do anything cause it was out of their power. I booked June 3 by June 5. They took the pool out of order and said it was gonna be down till July 15 had. Bathroom lighting had a malfunction kept going off blinking every time I would’ve known I would’ve booked somewhere else other customers had complaint will I book again in the future maybe not for vacation rebooking at another hotel at the last minute could not have been in the worst timing so I decided to stay there and move my room to the first floor for two days left on my five day vacation

Family_with_children

8/10

Excellent

19 Jun 2026

Sandra

Rooms are clean and staff are very friendly

Self

10/10

Exceptional

19 Jun 2026

Tongela

Place was decent. I felt like the room could have been clean a little bit better. The lobby was clean and nice. Breakfast was decent and hot. Will recommend just again the room can use a little extra time cleaning. I know they’re turning over rooms a lot and don’t have as much time to clean them.

Friends_and_family Family

8/10

Excellent

15 Jun 2026

David

Clean property. Not enough towels. Kitchen light and main tv did not work on first day. On day two, maintenance corrected the problems.

Partner

6/10

Pleasant

15 Jun 2026

Kathleen

Front Desk staff person was sloppy regarding room number assignment leaving us to try and enter a room with the wrong key. We had to lug all our items back downstairs to report the problem at which point the staff person thought it was funny. It was NOT! No apologies.

Family

4/10

Poor

13 Jun 2026

Michael

The staff was hit or miss; at check-in, they had a hard time making keys. They chalked it up to a machine issue.
Since I checked in and mind you, I was there for 14 days; one of the elevators was consistently not working, and at some point, someone had gotten stuck in there for about 20 minutes. The rooms are in decent shape, I would also add the staff is not keen on making sure they’re keeping up with housekeeping unless you continually ask

The breakfast was actually probably the highlight because it was pretty decent and the staff that runs it was great
Also, the pool is probably still shut down even though it’s the middle of the summer
Likely due because it’s not up the code

Great rates for a Marriott property; but you’re getting what you pay for

Partner

6/10

Pleasant

11 Jun 2026

Tineesha

Want clean room when staying long term

Self

10/10

Exceptional

10 Jun 2026

Stephanie

Excellent location and excellent breakfast menu!

Friends

8/10

Excellent

07 Jun 2026

James

The staff was excellent, the facility is very nice. My complaint is the poor water pressure in the bathroom. The flow in the sink and the shower were barely a stream. Rarely have I taken a more miserable shower. Funny thing is the pressure in the kitchenette sink was fine.

Partner

4/10

Poor

06 Jun 2026

Sharon

I would have appreciated knowing that the pool was closed. I would have chose a different hotel. The elevator also stopped working on Friday evening. I had to walk up 4 flights of stairs after a long day. This is not my idea of a relaxing stay. Instead of the staff person apologizing about the elevator, he blamed it on the repairman. My room was clean but the outside area by the pool was unkept.

Family

10/10

Exceptional

05 Jun 2026

andy

Pool was closed for an unknown reason

Family

10/10

Exceptional

02 Jun 2026

George and Lynn

ADA good

Family

10/10

Exceptional

01 Jun 2026

Wallace

Large r

10/10

Exceptional

01 Jun 2026

Ileana

Excellent! 10/10
I require a high standard of cleanliness and will not book a hotel that falls short of my expectations 😊 This hotel is about 20min from my house, and I book it every time I want to escape and take time to rest, and also when family is visiting. They have always meet my expectations. 🙏 will 100% recommend it.

Self

2/10

Poor

01 Jun 2026

earl

Walls and ceiling are paper thin people jumping around until 11pm called front desk and they said they had a lot of kids in room nothing done

Partner

10/10

Exceptional

31 May 2026

Linda

Breakfast was great. the rooms were clean. Everyone was super nice

Partner

8/10

Excellent

31 May 2026

Amber

Kind staff, clean rooms. Only issue was pool was closed. They did offer to let us use their sister property’s pool though.

Friends_and_family Family

8/10

Excellent

31 May 2026

Jayes

Good experience

Partner

10/10

Exceptional

31 May 2026

Angela

It will aw pleasant experience.

Friends_and_family Family

2/10

Poor

28 May 2026

Darryl

One of the worst hotel stays I’ve ever experienced! Though my stay was only one night, my family and I were extremely uncomfortable staying in this “run-down”hotel. I will avoid this location and possibly others within this chain at all costs!

Family_with_children

8/10

Excellent

27 May 2026

Keyva Nyeeda

My stay overall was a good one. The location was great. I have 4 stars because the water pressure for the shower and sink were low and the room had a smell when you first walk in but the air conditioning rectified it. I would definitely recommend this hotel to anyone.

Family_with_children

10/10

Exceptional

26 May 2026

Cathy

It was great! No complaints at all.

Partner

10/10

Exceptional

25 May 2026

Christina

Excellent rooms and convenient location.

Family

6/10

Pleasant

23 May 2026

Sarah

Fine for what it was

Partner

6/10

Pleasant

20 May 2026

Wallace

There was evidence of mold in the shower, which always leaves me a concern about other aspects of cleanliness and sanitation in other parts of the facility.

Self

10/10

Exceptional

20 May 2026

Richard

Yes and yes

6/10

Pleasant

14 May 2026

Anthony

Ok for the price

Family_with_children

10/10

Exceptional

14 May 2026

Anthony

Not a bad place for the price shower needed a better water pressure that’s it other than that i think it’s worth it

Family_with_children

6/10

Pleasant

08 May 2026

Arlisia

The staff was great. The property was well maintained. The room was spacious however the mattress for the pull out sofa had what looked like urine stains on it.

Family_with_children

10/10

Exceptional

05 May 2026

Kayla

Everything was impeccable!

Friends_and_family Family

6/10

Pleasant

04 May 2026

G

The place seemed comfortable and clean. The water flow in the bathroom was bad, they still have restrictors on the faucet which needs cleaning. The front office staff need to be a whole lot better with their mannerisms. Breakfast was usual, very busy.

Friends_and_family Family

6/10

Pleasant

03 May 2026

David

Slight musty smell in the room. No paper cups for coffee to go in room. Hot water was lukewarm and had almost no pressure. Room was clean.

Self

10/10

Exceptional

03 May 2026

Jamie

When my wife and myself travel to Charlotte, North Carolina area we always stay at a Hilton brand hotel. This was the first time we ever stayed at the Marriott brand hotel, and we were quite pleased enough to say we are looking forward to our next stay.

Family_with_children

10/10

Exceptional

03 May 2026

Daniel

Phenomenal staff, extremely friendly. Breakfast was great, eggs, potatoes, sausage, French toast, etc.

Family_with_children

8/10

Excellent

03 May 2026

Bruce

I would definitely stay at this hotel again. I liked the location. The room was clean and comfortable. I was impressed with the size of the fridge , dishwasher, full sized microwave My only dissatisfaction was with the breakfast choices. That needs to be worked on. But, as I said, I would definitely stay at this hotel again!

Partner

10/10

Exceptional

02 May 2026

Chasity

Very nice hotel

10/10

Exceptional

27 Apr 2026

James

Breakfast selection was good. Parking was easy and felt safe.

Friends

10/10

Exceptional

26 Apr 2026

Craig

Very clean, good complementary breakfast.

8/10

Excellent

26 Apr 2026

BAZOUMBIE CEDRIC

Nice place well maintained

Self

10/10

Exceptional

24 Apr 2026

Anna

Great place to stay

10/10

Exceptional

21 Apr 2026

Ashley

Very friendly service from all staff, clean every were, delicious breakfast, great prices, staff went above and beyond to make my stay amazing. would recommend to everyone

Family_with_children

8/10

Excellent

20 Apr 2026

Sandra

Overall clean, large comfortable rooms, very friendly staff. I traveled alone an felt very safe in and outside

Self

10/10

Exceptional

19 Apr 2026

Bridget

The hotel was very nice. Staff was very sweet. It was a very, very nice area to stay in. I would come back again.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Regina

Clean room, comfortable bed, good breakfast

Partner

6/10

Pleasant

17 Apr 2026

Rebecca

Parking felt safe, lobby store amenities could have been more affordable, the staff was super nice and friendly. Overall my stay was pretty pleasant for a 6 day stay

Self

10/10

Exceptional

15 Apr 2026

Janet

Delish

10/10

Exceptional

14 Apr 2026

Jeremiah

Friendly staff, room was very pleasant, good working A/C, clean

Partner

8/10

Excellent

09 Apr 2026

Renee

Air conditioning was not very good. Even though we set the temp to 66 it was always 71-73 in the room.
We were told there was no daily housekeeping but that after days someone would be in. That never happened. We put towels and trash in the hallway but never got towels replaced until we went to the desk ans asked for them. Never got a trash bag. I think you could do better on that!

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Timothy

Great stay.

4/10

Poor

05 Apr 2026

Roy

Requested a top floor room but received a lower room & could hear the guest staying above us.

Toilet paper holder was in a poor location. Shampoo holder was ripped off the shower wall. Bath towels were very thin & poor condition. Had to always ask for clean towels; waste basket disposal; clean pillow cases, etc.
Not much room for hanging items or putting clothing in drawers.
Terrible bed pillows!
No safe in the room.
The closet location along with the kitchen area & room door were too close making the area easily congested.

Staff was friendly.
Room was clean, but dishes were still in the dishwasher.
Bed was comfortable.
Refrigerator was a good size & worked well.
Nice to have a sofa in the room.

Partner

10/10

Exceptional

04 Apr 2026

Tanner

Was like a small apartment. Plenty of room

Family

10/10

Exceptional

03 Apr 2026

Louie

I have stayed in several hotels that charged wayyyy more and delivered much less. Friendly staff, decent breakfast, the room was outstanding for the price i paid.

Self

8/10

Excellent

01 Apr 2026

Bryan

Yes

Partner

2/10

Poor

31 Mar 2026

Sherry

Won’t stay again

10/10

Exceptional

29 Mar 2026

Cherie

weekend trip with family- all was good except the breakfast.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Avery

Great

6/10

Pleasant

27 Mar 2026

Henry

It was a decent hotel

Self

10/10

Exceptional

22 Mar 2026

Elizabeth

Room was clean and spacious. Close to several eating/shopping locations. Staff were friendly. Beds were comfortable and nice breakfast selection

Family_with_children

10/10

Exceptional

21 Mar 2026

brian

Na

8/10

Excellent

19 Mar 2026

Martin

Good

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Eustis

Friendly staff, good location close to shops and restaurants

4/10

Poor

13 Mar 2026

Steven and Kristina

Safe parking lot

Friends_and_family Family

10/10

Exceptional

11 Mar 2026

jerry

very large rooms with work area , beds were great, can't beat the location, lots of parking spots, had everything in the room for staying awhile, this hotel would be my first choice

Partner

8/10

Excellent

09 Mar 2026

GARY

clean and spacious, bedding great, solid doors, updated interiors. Would stay there again.

2/10

Poor

08 Mar 2026

Lauren

We booked a one-bedroom suite for 2 adults and 2 children and arrived to find we had been moved to a standard two-queen room with zero communication or consent. The GM had incorrectly assumed we booked for four adults and made the switch unilaterally — our reservation clearly stated otherwise.

We spent over an hour calling the front desk trying to get answers and lost significant time with the family we had traveled to visit. When a resolution was finally offered, it came with the condition that our room be \"resellable as is\" — meaning we couldn't have used it at all, despite waiting in it for an hour through no fault of our own.

The promised rate adjustment never appeared on our receipt. When I followed up, we were offered $20. For an unauthorized room change, an hour of wasted time, a sleepless night (we specifically booked the suite so our toddler had a separate sleep space), and broken promises — $20 is not a resolution.

On top of all of this, the hotel was visibly unclean and had a noticeable odor throughout. Deeply disappointing experience and would not return.

Friends_and_family Family

6/10

Pleasant

06 Mar 2026

David Emanuel

The hotel was nice, I had no issues.

Partner

10/10

Exceptional

06 Mar 2026

King

Good

4/10

Poor

03 Mar 2026

Amy

First of all I had to pay 20$ to get in one hour early. Never had to do that. The girl was rude. Also our room smelled like fish. We bought 2 bottles of febreese that did t even help. Is there any compensation for these issues?? Please let me know. Thanks Expedia.

Partner

10/10

Exceptional

02 Mar 2026

James

Courteous staff
Nice rooms. Very comfortable

10/10

Exceptional

01 Mar 2026

James

Room could have been cleaner but it was satisfactory Staff was excellent

Self

10/10

Exceptional

25 Feb 2026

Bette

Great location, clean rooms,

10/10

Exceptional

18 Feb 2026

Andrew

Great as always

10/10

Exceptional

02 Feb 2026

Leanne

Professional, friendly staff.

8/10

Excellent

31 Jan 2026

Jeffery

Everything was great until the next morning. Front desk staff rude disrespectful

Leisure Family

10/10

Exceptional

31 Jan 2026

Avery

Everything was great 😊

Self

8/10

Excellent

30 Jan 2026

Carrie

Room was spacious, had a good array of breakfast food options, and the food line was well-kept and clean by breakfast staff.
The water pressure in the room was quite low.

Leisure Partner

8/10

Excellent

28 Jan 2026

Mukhabbat

The room is clean, but around the bed, under, and between the bed, it's not clean, and on weekdays the kitchen is open until 9:00, which is inconvenient when you want to sleep and you'll be left without breakfast.

Leisure Family

10/10

Exceptional

20 Jan 2026

Andrew

Great staff and property

Business_and_leisure Family_with_children

10/10

Exceptional

18 Jan 2026

Melissa

Staff were so nice and hotel
Was exceptional.

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Andrew

Nice

Business Family_with_children

2/10

Poor

18 Jan 2026

Charles

Room was fine. Much difficulty with making arrangements.

10/10

Exceptional

18 Jan 2026

Charles

Clean rooms. Excellent staff. Very polite and helpful. AM breakfast.
Enjoyable stay.

10/10

Exceptional

18 Jan 2026

Emily

Very clean room, great friendly staff, nice breakfast

Friends_and_family Family

10/10

Exceptional

16 Jan 2026

Christy

A

10/10

Exceptional

16 Jan 2026

Leanne

Clean room, staff, amenities

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Chelsea

Hotel was pretty nice. Staff that checked us in, made us feel welcome after a busy volleyball tournament.
Room was clean, and looked the same as advertised. Water pressure was a little weak, but didn’t ruin our stay. Thanks for the hospitality!

6/10

Pleasant

10 Jan 2026

James

The hotel was clean. No issues with the property itself. The only issue was with the older black woman with short hair at the front desk. She was not friendly at all. She was condescending, and attempted to overtalk me when I asked questions of the young man employee who was actually helping me. She wouldn't give him time to answer my questions before she interrupted him.

Business_and_leisure Self

10/10

Exceptional

10 Jan 2026

Laura

Staff was great,Comfortable beds, clean!

8/10

Excellent

04 Jan 2026

Vic

Room was missing a couple of things but the staff was quick to supply. Paid extra ($40.00) to check in early at 11:00 and paid extra ($45.00) to check out late at 3:00. House services were knocking on the door at 10:30 am, (4 1/2 hours before we were to check out).

Leisure

10/10

Exceptional

04 Jan 2026

Kerri-Ann

Friendly and helpful staff, a clean and fully furnished room, and an overall great experience. I would definitely stay here again and highly recommend it.

Leisure Family