Name: Best Western Plus Pineville-Charlotte South
Address: 9825 Leitner Drive, Pineville, 28134, US

10/10

Exceptional

11 Jul 2026

Nicholas

Best value for Dec

10/10

Exceptional

11 Jul 2026

konrad

Great place to stay.

Family_with_children

10/10

Exceptional

08 Jul 2026

Lisa

Would definitely stay again

Family_with_children

4/10

Poor

08 Jul 2026

Madonna

The staff were very helpful and friendly. The breakfast was cold and dry the first morning and alittle better the second morning. Elevator was extremely slow so we used stairs for travel between floors which was very dirty like it hasn’t been cleaned in months. Carpets were very stained but looked like they had been vacuumed well. The hotel sign reads 100 percent smoke free however elevator and stair case smelled of pot and people smoking in the pool area. The pool area was nice but the pool needed cleaning. I think the hotel was understaffed to keep up the needs of faculty. The first day a pipe broke and we didn’t have water for a couple of hours but things happen and it was back on prior to night time.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Frank

Great! Environment and location. The room was very clean. Breakfast was great. The staff and the front desk were awesome 💯

10/10

Exceptional

07 Jul 2026

Craig

I was satisfied with all the amenities.

Partner

4/10

Poor

07 Jul 2026

Rozanna

The staff was friendly and the rooms were clean, however, the pool was green and closed for maintenance and the breakfast was average but they had signs all over and people watching you so you wouldn’t take food to your room. My boys, who didn’t wanna come down for breakfast, weren’t able to get anything to eat since we couldn’t bring anything back up to the room for them.

Family_with_children

8/10

Excellent

05 Jul 2026

Tavia

I had a good stay at this hotel. From check-in to check-out, everything went smoothly. The front desk staff was friendly and made the check-in process quick and easy.

The room was clean, comfortable, and well-maintained. Parking was convenient, and I appreciated not having to worry about finding a spot. Breakfast was fresh, had a good variety of options, and was a nice way to start the day.

Overall, the staff provided good service, and the entire experience was pleasant. I would consider staying here again and recommend it to anyone looking for a comfortable and convenient stay. 7.4/10 stars!

Family_with_children

2/10

Poor

05 Jul 2026

Antonio

I checked into the hotel after 2 different hotel rooms being dirty finally the 3rd hotel room was clean at 10pm

10/10

Exceptional

03 Jul 2026

Keith

The room was very clean and well kept very neat. I had breakfast one morning. It was not too bad. They do have different things for different days. They always have waffles bagels and bread. I sure didn’t need that air-conditioning this week. That was awesome. Staff was very nice and helpful.

Self

6/10

Pleasant

30 Jun 2026

Ricky

This Best Western locations seems to have gone down hill over the past year. I have stayed here several times over the past several years and notice it declining.

Self

10/10

Exceptional

29 Jun 2026

Michael P

It was one of the nicest budget priced hotels that I've stayed in. Staff was great.

Self

6/10

Pleasant

29 Jun 2026

Abby

Staff is not friendly… drove 14 hrs from another state and when I arrived the guy at the front did not even greet me just slid my cards to me…. The pool was cloudy n not clean and my room was not stocked with towels or washcloths

Self

6/10

Pleasant

27 Jun 2026

Deidra

Receptionist was very friendly. The bathroom sink was clogged and drained very slowly. There was mold on the ceiling above the shower.
We were hoping to swim in the pool, but when we got there, we saw that is was green and we couldn't swim in it.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Tim

Breakfast was amazing. Slept so good

Self

2/10

Poor

25 Jun 2026

Scott

Not clean---(bed stain, carpet stains, dead cockroach)--
I've never left a review for a hotel before, but wanted to in this case. We booked this hotel on Expedia where it had a 7.8 score. We were only staying 1 night and wanted something cheap and simple. This hotel fit that, but it wasn't very clean. This is the number one thing I want from a hotel. The lobby seemed fine, but the hallways and our room carpets had different color stains all over them. In the hallways there were random bits of small trash, like it hadn't been swept in a while. In our room, there was a pinkish spot on our top blanket that looked like maybe melted candy or something. The next blanket had another small stain on it. There was small spots of color on some of the walls, like they hadn't been wiped down in a while. The room had a weird smell to it. A lot of other places in the hotel smelled like weed. When we tried to adjust the blinds, they fell off completely. And in the morning, there was a dead cockroach in the bathroom.
Besides cleanliness the hotel was okay. Staff was fine. Good location. We enjoyed nearby Spare Time Entertainment venue. AC in the room worked well. Decent coffee and breakfast. Pool was closed. Good price.

Partner

2/10

Poor

21 Jun 2026

Sharita

Staff was VERY rude. Staff was very unwelcoming to the guest. There was no house keeping staff, rooms didn’t have towing or rags. You had to go to the desk to ask for towels. Rooms were very unprepared for guest. Tubs were stained. There was no air conditioning in the halls nor elavatotors. I don’t recommend this hotel anyone at all.

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Tori

Plenty of parking
Room could use a few updates/replacements
Close proximity to mall

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Tina

The staff was great and accommodating pool cleaned daily and breakfast as well as the espresso machine was a hiccup and close to everything thanks for having me.

10/10

Exceptional

15 Jun 2026

Hugo

Todo estuvo excelente buena ubicación, atención excelente. Muchas gracias

Partner

6/10

Pleasant

10 Jun 2026

Keyra

Sharon is a charm she is nice professional and always a joy to speak with.

Friends_and_family Family

8/10

Excellent

10 Jun 2026

Destiny

Great breakfast

Partner

2/10

Poor

01 Jun 2026

Walter

Breakfast was not of a good taste, things were dry and not much variety, not a continental breakfast at all. Also breakfast staff attendant was very rude and didn’t maintain the food area. We were not happy…

Family_with_children

4/10

Poor

30 May 2026

Jason

Room dirty

10/10

Exceptional

25 May 2026

Bert

That was a very place to stay I would recommend it to anyone

Friends

2/10

Poor

24 May 2026

Gary

The blinds fell in the room and we dealt with a bright window all night. No compensation or accommodation.

10/10

Exceptional

23 May 2026

Guilber

Very nice and welcoming hotel! Really enjoyed my two night visit especially with the room being nice and clean plus good amount of space, next time in back in town I’ll definitely check in with this hotel again.

Self

10/10

Exceptional

20 May 2026

Joseph

One of the nicest BW we have been in - updated and comfortable.

10/10

Exceptional

17 May 2026

Sandra

The lady working in the counter was super sweet and very helpful.The breakfast was awesome and the rooms were clean with comfortable beds!

Family_with_children

8/10

Excellent

14 May 2026

Fred

Convenience for restaurants and travel

Self

6/10

Pleasant

11 May 2026

Edward

My overall review of this hotel is very good. The staff were friendly, room clean, bed comfortable. The room was a bit noisy but overall good. Breakfast was decent but almost all table tops were very wobbly. Maintenance staff should address this issue.

Partner

10/10

Exceptional

10 May 2026

Lorena

This Best Western was clean and it was very close to a beautiful park across the street. For sure, I will be going there next time I go to NC .

8/10

Excellent

09 May 2026

John

Pleasant staff. Clean room. No USB plugs in room and outlets oddly only loosely held regular plugs which made wall mounted ones in the lamps basically unusable as the plug wouldn't stay in securely...had to unplug the refrigerator and alarm to be able to plug multiple devices in.

2/10

Poor

24 Apr 2026

Douglas

X

10/10

Exceptional

21 Apr 2026

Kathy

Great stay.

Self

10/10

Exceptional

19 Apr 2026

mark

Great breakfast. Smart tv was nice

Friends_and_family Family

6/10

Pleasant

17 Apr 2026

Lauren

The staff was wonderful. Location to Carowinds was fantastic. It was not the cleanest hotel.

Family_with_children

4/10

Poor

12 Apr 2026

Ever

Breakfast was junk, no flavor at all, the scrambled eggs were probably previously frozen, no salt or pepper. The sausages were undercooked and the wrong items were available from the menu they posted. It was justa 2 star averaged place. Our first room was smelly and dirty with meat chunks on the floors.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Makiya

I loved it and the breakfast was amazing.

Self

6/10

Pleasant

11 Apr 2026

Pam

Basic, property needs some updating.

Partner

8/10

Excellent

09 Apr 2026

Ashley

For the price and location(carowinds trip), it was great

Friends_and_family Family

6/10

Pleasant

09 Apr 2026

Mayel

It was a peacefull stay but: 1. The bed was not even a bed, it was like a sofa bed, horrible experience; 2. Some furniture was like from the 90's; 3. Carpets in the room were not a great experience; 4. Breakfast area had many flyers saying that guests can't take not even an apple from there, we felt not free; 5. The elevator was working slow; 6. Swimming pool was closed; 7. The staff was nice.

Partner

10/10

Exceptional

08 Apr 2026

Raghav

Rooms were clean and the staff was courteous Breakfast was decent with generic items luke egss , waffles , juices , coffee and bagels. Gym was small and most equipment were out of order

Family_with_children

6/10

Pleasant

07 Apr 2026

marie

This staff was friendly. The beds were comfortable, but only the electrical outlets on the wall worked none over the bed worked at all. Also, the refrigerator did not work.

Family

6/10

Pleasant

05 Apr 2026

April

Nice place to stay

Friends_and_family Family

6/10

Pleasant

03 Apr 2026

Lauren

Bugs in my room

Partner

8/10

Excellent

02 Apr 2026

Natasha

I had a nice overnight stay at this hotel the only thing I didn’t like is that the room wasn’t ready when I arrive …

Family_with_children

2/10

Poor

31 Mar 2026

Ayanna

I didn’t take advantage of the breakfast. The parking lot was well lit at night and felt

10/10

Exceptional

31 Mar 2026

Devonie

Breakfast was good and coffee was delicious!

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Josh

Amazing breakfast! Friendly staff. Would stay again.

2/10

Poor

19 Mar 2026

Camila

HORRIBLE NIGHT. DO NOT STAY HERE. Got NO rest as the room next-door was making noise until 4 am. Tried to call the front desk and no one answered, both from the room phone and personal phone. Went downstairs at almost 1:30 in the morning to speak to the desk attendant, who was incredibly dismissive and seemed inconvenienced to have to address the situation. He said there were no rooms available, and there was nothing he could do.

Next morning, we spoke to an attendant who offered a refund. She said we would be receiving an email with the confirmation as she was unsure why the desk attendant, Sterling, lied about rooms not being available. She allowed me to snap a picture of the confirmation with my phone and said the email confirmation would reach me soon. A week later I confirmed through Expedia that they have not received the refund. Attempted to call back but another night attendant answered the phone incredibly irritated and said to contact the manager. Even Expedia called the hotel and had a negative experience with the desk attendant. The following morning, spoke to the manager David, who was incredibly dismissive, denied a refund was ever offered, and essentially said it was not his problem. I URGE you to read additional Google and Expedia review reviews that VERY clearly highlight the poor management and the manager. Not to mention the poor cleaning and smell of weed everywhere. JUST AVOID.

2/10

Poor

10 Mar 2026

Linda

Not well maintained or clean

Partner

6/10

Pleasant

09 Mar 2026

Kimberly

Didn't see a gym. The laundry room was locked.

2/10

Poor

28 Feb 2026

Grace

Due to multiple unresolved issues, I ultimately chose to check out early and move to a different hotel.

During my stay, the phone in my room was not functioning properly. Although maintenance attempted to repair it, the issue was never resolved. Additionally, the water service was unavailable for more than five hours on two consecutive days without any prior notice or communication.

Overall, communication throughout these situations was poor, and I felt that my concerns were not taken seriously or addressed with urgency. These experiences significantly impacted my comfort and confidence in the quality of the stay making me check out and going to another hotel for my last days.

Self

10/10

Exceptional

23 Feb 2026

Stacy

It was wonderful, the staff and receptionist was kind and nice it was the best experience we ever had, I would recommend them to everyone

Family_with_children

10/10

Exceptional

17 Feb 2026

William

Great staff, clean rooms very nice and quiet all the stores in the area restaurant and mall me and my wife would definitely be back again

Partner

6/10

Pleasant

15 Feb 2026

Scott

Overall cleanliness is a concern here. It just feels very dated and dirty around the edges. Also, they only have a single elevator and it was broken and not even one sign on any floor informing guests. Unacceptable.

Partner

8/10

Excellent

14 Feb 2026

Edward

Nice room

Leisure Self

2/10

Poor

04 Feb 2026

Alicia

There was no water pressure in the shower in my room, it took me 30-40 minutes just to wash my hair. Breakfast had hot food that was cold and was questioned about being a guest when I came from the front door to grab some coffee after I had just went outside to smoke a cigarette. Had a king size bed room and the pillows on the bed were so small, thin, and there was only 3 of them.

Business Family

8/10

Excellent

25 Jan 2026

Vinay

Ok and good

Business Self

2/10

Poor

18 Jan 2026

Kim

I stayed at this hotel in November for a few days. They were out of hot water then and I only stayed because they offered a 50% discount. Front desk was also very friendly! I’m traveling to Charlotte again and before I booked my hotel, something told me to call and ask if they fixed the hot water situation. I was surprised when the front desk told me they still don’t have hot water! It’s going on 3 months! That is extremely unacceptable especially during the winter months. Management needs to do better!

Business Self

8/10

Excellent

18 Jan 2026

Ariane

Friendly staff.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Sonnya

Yea

Business

2/10

Poor

08 Jan 2026

SERGIO C

No hot water for 3 days manager was extremely rude

8/10

Excellent

07 Jan 2026

Lucie

No hot water in the morning

Leisure Family

8/10

Excellent

03 Jan 2026

Kim

Room was a good size bathroom was huge

10/10

Exceptional

02 Jan 2026

Denilson

Good

6/10

Pleasant

29 Dec 2025

Martin

Unfortunately all rooms keys were not working. Had to be let in each time. Shower area needs maintenance. Beds and room clean.

Leisure Friends

10/10

Exceptional

27 Dec 2025

Eunice

Staff is extremely friendly and accommodating. Rooms are clean! Plenty of parking and quiet.

Leisure Family

2/10

Poor

20 Dec 2025

Gregg

The staff was lacking

Business_and_leisure Family

8/10

Excellent

19 Dec 2025

PAULINE

Overall the property is very good.

Business_and_leisure Family

10/10

Exceptional

19 Dec 2025

Kaleb

Great place for the price

Leisure Self

2/10

Poor

18 Dec 2025

Gregg

Manager retaliated because we complained.

2/10

Poor

18 Dec 2025

Gregg

Do not stay here. Unsafe and no hot water.

2/10

Poor

18 Dec 2025

Gregg

Do not complain. Manager will retaliate and make you leave regardless of your reservation.

2/10

Poor

18 Dec 2025

Katy

Yes the room was neglected. No hot water for days.

2/10

Poor

18 Dec 2025

Gregg

No hot water again.

Business_and_leisure Family

2/10

Poor

18 Dec 2025

Gregg

No hot water. Was told to leave the property because I complained.

Business_and_leisure Family

10/10

Exceptional

17 Dec 2025

Feliciano

everything excellent from reception to the room

10/10

Exceptional

17 Dec 2025

Feliciano

everything excellent from reception to the room

Business Friends

2/10

Poor

17 Dec 2025

Gregg

No hot water for the whole week.

4/10

Poor

14 Dec 2025

Michael

Stayed there a couple of weeks ago and there was no hot water. Fast forward to my last stay, and there is still no hot water. I have to imagine if this hotel wasnt independent of Best Westerns parent company, that this major issue wouldve been fixed immediately. I will not be staying here again. I sugeest you dont either.

Self

10/10

Exceptional

12 Dec 2025

Lina

Good breakfast

Business_and_leisure Partner

2/10

Poor

08 Dec 2025

Tamara

The hot water starting going out at the hotel on Friday, by Saturday morning there was no hotel available and no one had any information when it would be restored. I tried 3 times to reach the front desk but no one answered the phone until Saturday morning. They offered a discounted rate of $45 for the nights of my stay but I really feel we should’ve been refunded the complete amount of the stay due to the lack of communication and the nonchalant response from the staff. Considering the area where the hotel is located, it’s definitely time for a serious remodel and upgrade.

Leisure Partner

6/10

Pleasant

01 Dec 2025

Michael

Breakfast buffet might be the best ive had in any hotel ever, but the gacy that there was no hot water for showers for several days was definitely a damper on what is otherwise a nice hotel. But not being able to get that talen care of in a reasonable amount of time, especially during the busy holiday week of Tha

Self

4/10

Poor

30 Nov 2025

Daniel

The water in the shower was cold for the whole stay, and staff didn't seem too concerned about getting it fixed in a timely manner. Some outlets and lights in the room didn't work, used soap was left in the shower. Many chairs and tables in breakfast area were in bad repair.

Otherwise, the room and beds were clean and comfortable, and breakfast was pretty decent.

Leisure Partner

4/10

Poor

30 Nov 2025

DaShawnana

Great staff. Poor amenities, room, cleanliness, and building

Business_and_leisure Family

2/10

Poor

28 Nov 2025

Lorena

Hi. My daughter and parents did not have a pleasant experience in this hotel. During all their stay they didn’t have hot water. Please talk to the property management. They said they will compensate but we didn’t see any compensation. Please advice. Thanks

2/10

Poor

27 Nov 2025

Zucchuni

I went to check in and was told to go somewhere else because the hotel didn't have hot water. So after being at the hospital all day I was exhausted. So at 10:30 at night I had to go find another hotel to stay in.

2/10

Poor

27 Nov 2025

Tim

No hot water for a WEEK! No WiFi EVER. I’ve stayed here a few times due to convenience but for to be a HOTEL and not even fix your water for a week is ridiculous

2/10

Poor

20 Nov 2025

manuel

Poorly maintained. Smelly . NO WATER HEATER!!!

Business Self

6/10

Pleasant

19 Nov 2025

Michael

The only tjing that kept this hotel from being a 5 star across the board was the shower. For two days, there was no hot water, and it wasnt until I was checking out that I was informed about the problem. Not to mention, the lady at the front desk came off as if she could really care less.

6/10

Pleasant

10 Nov 2025

Carissa

The cleanliness of the hotel could use some work. Floors in the lobby and near the elevators were sticky with something that had been spilled, and we found Fruit Loops on the floor in our room.

Business_and_leisure Family

10/10

Exceptional

09 Nov 2025

Ricky

Great

Business_and_leisure Friends

10/10

Exceptional

09 Nov 2025

Thomas

Receptionist was wonderful and greeted us with a smile. She recommended next door “Shake Shake Seafood” for dinner and it was wonderful, get a lot of food.
Only thing was that the room phone didn’t work.

10/10

Exceptional

03 Nov 2025

Donnell

The staff was great. Room was clean and cozy. I did enjoy the lovely grrenway across the street. It made for a pleasant morning walk. I would absolutely stay here again.

Leisure Partner

4/10

Poor

31 Oct 2025

Tyrike

👎👎👎

Business Friends

10/10

Exceptional

27 Oct 2025

Andrew

Everything was really good
I’ll probably stay here when