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Four Points by Sheraton Charlotte - Pineville

Charlotte - NC · United States

9705 Leitner StreetView location

8.6/10Excellent1,004 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort8.8/108.8
Condition8.6/108.6
Location7.4/107.4
Neighborhood9.2/109.2
Amenities8.2/108.2
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Four Points by Sheraton Charlotte - Pineville

Take advantage of recreation opportunities including a fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access and a fireplace in the lobby. A complimentary on-the-go breakfast is served daily from 6:00 AM to 10:00 AM.

Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Free self parking is available onsite. Make yourself at home in one of the 85 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wired internet access keeps you connected, and satellite programming is available for your entertainment.

Partially open bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and separate sitting areas, as well as phones with free local calls. Distances are displayed to the nearest 0. 1 mile and kilometer. Carolina Place - 0. 9 km / 0.

6 mi- Little Sugar Creek Greenway - 1. 4 km / 0.

Read more about this hotelShow less

When you stay at Four Points by Sheraton Charlotte - Pineville in Pineville, you'll be in the business district, within a 5-minute drive of Carolina Place and CSA OrthoCarolina Sportsplex. This hotel is 3.4 mi (5.5 km) from NarroWay Theater and 4.3 mi (6.9 km) from Quail Hollow Club.

Make yourself at home in one of the 85 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wired internet access keeps you connected, and satellite programming is available for your entertainment. Partially open bathrooms with showers feature complimentary toiletries and hair dryers.

Conveniences include desks and separate sitting areas, as well as phones with free local calls. Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and debit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    21
  • Optional fees
    • Late check-out fee: USD 50.00 (subject to availability)
    • Credit card charges are subject to a surcharge of USD 50.00

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Carolina Place 0.9 km / 0.6 mi
Carolinas ContinueCARE Hospital at Pineville 2.3 km / 1.5 mi
CSA OrthoCarolina Sportsplex 3.7 km / 2.3 mi
NarroWay Theater 5.5 km / 3.4 mi
TD Amp Ballantyne 6.1 km / 3.8 mi
Quail Hollow Club 6.9 km / 4.3 mi
Carowinds Theme Park 8.9 km / 5.5 mi
Park Road Park 9.3 km / 5.8 mi
Tyvola Square 9.9 km / 6.1 mi
Phillips Place 10.3 km / 6.4 mi
SouthPark Mall 10.4 km / 6.4 mi
Knights Stadium 10.7 km / 6.7 mi
Anne Springs Close Greenway 10.7 km / 6.7 mi
Topgolf 12.5 km / 7.8 mi
Sonesta Charlotte Lower South End 12.7 km / 7.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 85
  • hotel
  • American Express
  • MasterCard
  • Visa
  • City centre
  • Bus/Train station
  • Airport
  • Golf course
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
Show 33 more facilities & services
  • Check-out hour
  • Wi-fiExtra charge
  • Valet parking
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • Multilingual staff
  • 24-hour security
  • Air conditioning in public areas
  • Fireplace
  • Smoke detector
  • Lift access
  • Garden
  • Sun terrace
  • Gym
  • Luggage roomExtra charge
  • Bar
  • Restaurant
  • Non-smoking area
  • Smoking areaExtra charge
  • Meeting room
  • PhotocopierExtra charge
  • Business centre
  • FaxExtra charge
  • Indoor freshwater pool
  • Outdoor freshwater pool
  • Sun loungers
  • TV lounge
  • Breakfast
  • Non-smoking establishment
  • Minimum check-in age: 21
  • Fitness
  • GolfExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 17 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable5 photos

    Four Points by Sheraton Charlotte - Pineville

    DOUBLE KING SIZE BED

    Room photos

    5 photos

    Room overview

    Smoking room
    Room size
    17 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Direct dial telephone
    • Hairdryer
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Satellite TV
    • Shower
    • Bathroom
    • Desk
    • Microwave
    • Toiletries
    • Fridge
    • Internet access
    • TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Four Points by Sheraton Charlotte - Pineville

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG

    Photos are not available for this room type.

    Four Points by Sheraton Charlotte - Pineville

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE TWO QUEEN BEDSJUNIOR SUITE • TWO QUEEN BEDSJSU.2Q

    Photos are not available for this room type.

    Four Points by Sheraton Charlotte - Pineville

    JUNIOR SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-1

    Photos are not available for this room type.

    Four Points by Sheraton Charlotte - Pineville

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 BedroomDBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable4 photos

    Four Points by Sheraton Charlotte - Pineville

    DOUBLE Accessible KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Satellite TV
    • Hairdryer
    • Direct dial telephone
    • TV
    • Desk
    • Toiletries
    • Wheelchair-accessible
    • Centrally regulated air conditioning
    • Internet access
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Bathroom
    • Shower

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Four Points by Sheraton Charlotte - Pineville

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 BedroomDBL.H6
    DOUBLE AccessiblePhoto unavailable4 photos

    Four Points by Sheraton Charlotte - Pineville

    DOUBLE Accessible

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE BUSINESS KING BEDDOUBLE • BUSINESS KING BEDDBL.BS-KG

    Photos are not available for this room type.

    Four Points by Sheraton Charlotte - Pineville

    DOUBLE BUSINESS KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    BUSINESS KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.BS-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Four Points by Sheraton Charlotte - Pineville

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 45 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable3 photos

    Four Points by Sheraton Charlotte - Pineville

    DOUBLE TWO QUEEN BEDS

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • TV
    • Toiletries
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Internet access
    • Fridge
    • Desk
    • Satellite TV
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE ONE BEDROOMJUNIOR SUITE • ONE BEDROOMJSU.B1

    Photos are not available for this room type.

    Four Points by Sheraton Charlotte - Pineville

    JUNIOR SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1

    Photos are not available for this room type.

    Four Points by Sheraton Charlotte - Pineville

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CITY VIEW TWO QUEEN BEDSSUITE • CITY VIEW TWO QUEEN BEDSSUI.2Q-CV

    Photos are not available for this room type.

    Four Points by Sheraton Charlotte - Pineville

    SUITE CITY VIEW TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CITY VIEW TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SUPERIORQUADRUPLE • SUPERIORQUA.SU

    Photos are not available for this room type.

    Four Points by Sheraton Charlotte - Pineville

    QUADRUPLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Four Points by Sheraton Charlotte - Pineville

8.6
Excellent
1,004 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
8.8 /10
Condition
8.6 /10
Location
7.4 /10
Neighborhood
9.2 /10
Amenities
8.2 /10
100 reviews shown
8/10
Excellent
22 Jul 2026
Emily
Breakfast was better than I thought.
10/10
Exceptional
11 Jul 2026
Anthony
Very nice
Family
2/10
Poor
11 Jul 2026
Johnathon
Not a great experience, staff was great however hotel it’s self was not good
6/10
Pleasant
23 Jun 2026
Anup
I would expect better breakfast options when the property is run by Marriott. Better appliances in room.
Family
6/10
Pleasant
21 Jun 2026
Huelet
Not the but, not the worst
10/10
Exceptional
19 Jun 2026
Steven
Very nice. Clean and comfortable that's what I ask for this hotel delivered. Staff very friendly. Stingy with the towels lol. AC and (in the mornings) the doors were loud.
Self
8/10
Excellent
15 Jun 2026
Anthony
Breakfast was adequate but underwhelming.
Partner
6/10
Pleasant
09 Jun 2026
Ansel
room was nice and breakfast was good. Toilet ran entire time we were there. reported it to management three times, but no fix.
Partner
10/10
Exceptional
09 Jun 2026
Shawna
Staff was nice and helpful, beds were comfortable, breakfast was good. Best deal for a short stay
Family_with_children
10/10
Exceptional
05 Jun 2026
SARVESH
Good
Partner
10/10
Exceptional
04 Jun 2026
Dongchan
Everything was excellent
Self
10/10
Exceptional
29 May 2026
George
Everything was great
Self
8/10
Excellent
27 May 2026
James
Throwback atmosphere that I enjoyed but needs improvements. Bar is apparently only open seasonally and they should state that considering it is featured on websites including Expedia. Friendly staff! Great location to Carowinds.
Family
10/10
Exceptional
25 May 2026
Ryan
We stayed here for the NASCAR Coca-Cola 600 at Charlotte Motor Speedway, and this hotel was an excellent choice. The location was super convenient,just a smooth 28-30 minute drive to the track.

The hotel itself is very nice and well-maintained. Every morning they served a fantastic hot breakfast with sausage, eggs, potatoes, bagels, waffles, plus juice, milk, and coffee. It was a great way to start the day. The staff was outstanding from check-in to check-out, friendly, attentive, and quick to help with anything we needed.

Our room was exceptionally clean and comfortable. For the quality of the hotel and all the amenities, the price was an absolute steal. We also loved that the hotel is surrounded by tons of restaurants, shopping, and other conveniences.
Friends_and_family Friends
10/10
Exceptional
22 May 2026
Corinne
This is our go to hotel on the way back and forth from Maine to Florida. It’s clean, quiet and convenient. The staff is great too. What more can you ask when travelling?
Partner
4/10
Poor
18 May 2026
Robin
The pool was green and closed for repair. The room was clean but appeared old and not up to date with the photos seen online.
The night shade was stuck in one position allowing a bright parking lot light to shine directly into the room. The shampoo and conditioner and shower soap are in canisters on the shower wall accessed by a pump which did not work on the conditioner. Four coffees were available but just 2 sugars and 2 creamers ( and you know how small those are). A free breakfast which closed at 8 had scrambled eggs, turkey sausage and home fries were cold. Only 2 bagels and wheat toast were available &1 well done banana was offered otherwise all fresh fruit, if there was any, were gone. A waffle maker was available. This hotel was too expensive for what we got and how things looked. The morning reception person was quite nice. SO disappointing. We left a day later and sacrificed a nights stay without a refund.
Partner
10/10
Exceptional
04 May 2026
Dean
Great room and breakfast!
Friends_and_family Family
6/10
Pleasant
01 May 2026
Erika
I’ve stayed and several Sheraton four points in this is by far the most disappointing. My bathroom wasn’t clean and the complementary water was left over from a previous guess because it was half full. The elevator had crumpled napkins and the wallpaper was peeling in a few spots. The light fixture in the restroom in room 316 needs to be repaired. It appears to be an older hotel that could use some updating. The breakfast was just okay.
Self
6/10
Pleasant
26 Apr 2026
Eddie
Didn’t eat breakfast
Family
2/10
Poor
19 Apr 2026
Jennifer
The hotel was oversold when I got there to check in. I didn't get a room, but I was refunded. I have never had this happen. The young man at the front desk was very nice and polite - I know this was not his fault.
Self
4/10
Poor
19 Apr 2026
koushik
It’s too old building, the bed creeks alot as it is very very old and you see mold in the room bathroom every where, very bad stay not expected from Sheraton from this
Hotel.
Partner
8/10
Excellent
13 Apr 2026
Caryn
Ac was good food was good we had a issue with the toilet leaking when we flushed it but staff waisted no time in switching our room it was so quiet and relaxing I will definitely recommend
Friends_and_family Family
10/10
Exceptional
11 Apr 2026
Luanne
The breakfast was disgusting.
10/10
Exceptional
11 Apr 2026
Desmond
Everything was perfect
Family
8/10
Excellent
01 Apr 2026
Jorge
Average
Friends_and_family Family
8/10
Excellent
30 Mar 2026
Michelle
The staff was great , house keeping was excellent. They could’ve had microwave in the breakfast section but for the most part I definitely enjoyed my stay.
Self
6/10
Pleasant
30 Mar 2026
Teri
The hotel is older but clean. The sink in our bathroom had no pressure at all and the tv was older. We only encountered one staff member and although he was very nice, since he was the only one, we had to wait for him on several occasions. Once when there was an issue with a reservation in front of us and when we were checking out. He must have been outside. We waited probably 10 minutes. The person in front of us gave up and just left her key cards on the counter. The hotel is in a good location and although I only think this hotel is average, I would stay there again if I was visiting the same area.
Friends_and_family Family
10/10
Exceptional
29 Mar 2026
Robert
Didnt use any of these
Friends
10/10
Exceptional
25 Mar 2026
Daniel
Awesome
6/10
Pleasant
19 Mar 2026
Jenny
The lobby is beautiful. The front desk staff was wonderful, helpful and nice. Easy location around alot of shopping and restaurants.
The issues I had was the bed. I do believe are old. I couldnt get comfortable to sleep. I woke up with my hips hurting so bad I was in tears. I slept on the couch the rest of my stay.
The breakfast host/cook maybe was rude. He watched everything you did and would tell you as soon as you opened the lid to get something to close it fast. I also over heard a argument between him and another guest cause he was being extremely rude to him too.
Other then those 2 issues. We had a great stay
Family_with_children
8/10
Excellent
16 Mar 2026
Jon
It's a slightly older property that could use some upgrades, but we had a nice stay with no issues. The staff was very nice and accommodating.
Family_with_children
8/10
Excellent
10 Mar 2026
Monica
Thanks
10/10
Exceptional
09 Mar 2026
Martin
Excellent
10/10
Exceptional
07 Mar 2026
Ernestine
Really nice property located right across the street from a really great running trails. Would be awesome if they had a bar
10/10
Exceptional
06 Mar 2026
LINDA
This is a return trip for us. Annual trip to Charlotte for NASCAR and Renaissance Fair!
Leisure Partner
8/10
Excellent
05 Mar 2026
elissa
The hotel was clean, the room was nice, the staff also nice. However, while booking, I specifically alerted them to my husband's need for a shower chair. They told me to let them know upon check in. When we checked in, I was told that the housekeeping staff had gone home and the desk staff had no idea where a shower chair would be kept. I was told to ask in the morning. In the morning, I was told that there were NO shower chairs on the property and the accessible room was not available. The hotel IS refunding me for ONE of the two nights we stayed, but I find it reprehensible that such a hotel owned/run by such a large chain doesn't have a few shower chairs on EVERY one of their properties.
Family
8/10
Excellent
05 Mar 2026
RICHARD
Clean
2/10
Poor
02 Mar 2026
Melissa
three of the lights did not work in the room, the power station for charging cell phones did not work. There were poorly patched sections on the walls in the bathroom. The breakfast crew did not show up, so the breakfast was gross and missing most of the food and they shut it down hours early.
Partner
6/10
Pleasant
01 Mar 2026
Yakeem
Overall, this hotel is dated and basic. No tech at all. This hotel needs a renovation.

The good is the location. Close to everything you would need. You got the mall and all the restaurants and stores within walking distance. Also, its an easy on and off of 485.

The bad, the bed was horrible, very uncomfortable. You could feel the springs in it. I didn't think they made beds like that anymore. The decor was really dated and old. Lots of stains on the carpet.

The only morning I went to get breakfast, they were mysteriously out of everything. Then the staff said they didn't have help, so they closed breakfast. I was there at 7:45, breakfast was supposed to close at 10am.

I won't go back to this hotel again. It was weird any super dated. Hopefully they renovate everything.

On a good note, The staff was pleasant and very accommodating. I also felt safe in the area.
Partner
10/10
Exceptional
01 Mar 2026
Aaron
Courteous staff
Partner
8/10
Excellent
23 Feb 2026
Anthony
Overall a good experience. Hotel is very affordable.
Family_with_children
8/10
Excellent
23 Feb 2026
Courtney
Nice hotel. Good location. Very clean. Staff was kind and pleasant.
10/10
Exceptional
22 Feb 2026
Collin
Staff during interactions were courteous, room was very clean, water pressure was good, with shampoo, conditioner, and body wash dispensers if you need them. For me, a five star place is one that exceeds expectations for a certain price point, and for what we paid for our stay Four Points was excellent. Would definitely consider staying here again.
Partner
6/10
Pleasant
22 Feb 2026
Demetrius
The staff was great! Everyone working there was very nice, helpful, and friendly. And the location was superb for everywhere I planned to go. However, the hotel needs some serious remodeling. Specifically the mattresses (I wonder how old they are) and the bathroom vanity under the sink either needs to be replaced or repainted.
Family
8/10
Excellent
16 Feb 2026
Anthony
The staff at the front desk (Sebastian) was welcoming and very courteous. Room was clean and big enough to accommodate my family and I.
Leisure Family_with_children
4/10
Poor
16 Feb 2026
Mark
The room looked nice in the pictures and outside but less than ideal after staying. The breakfast was very minimum and low flavor.
Leisure Family_with_children
10/10
Exceptional
15 Feb 2026
Jason
Staff friendly
Friends_and_family Family
8/10
Excellent
09 Feb 2026
Lydia
Friendly staff!
Self
6/10
Pleasant
09 Feb 2026
Regina
We called to see about checking in early. They said they could do it with a king sized bed room but not queen sized. When we arrived to the hotel, three cars total were in the parking lot and when we left there were maybe 8 max. The hotel was empty.

Also with membership was told we’d get two complimentary beverages on arrival. Water was waiting in the room. When I asked the hotel receptionist she stated it was for water only. That doesn’t make sense if water is already provided.
10/10
Exceptional
06 Feb 2026
Jason
Staff were very courteous
Friends_and_family Family
2/10
Poor
04 Feb 2026
Dudley
I rather their around 9 PM a little late from my drive exhausted was expecting a great room from the star of view that was given. The commode was running would not turn off had to shut the valve off and on every time I use the restroom. The bed was like sleeping on a hard cardboard box not comfortable at all. The room smelled of cheap air freshener. You know the kind where you’re trying to cover up a smell. I was just not happy at all. I would not recommend.
Business Self
8/10
Excellent
02 Feb 2026
Victoria
Clean room and good breakfast
Leisure
8/10
Excellent
26 Jan 2026
Verified traveler
Clean room and friendly staff.
Business_and_leisure Self
10/10
Exceptional
14 Jan 2026
Daniel
Nice
Business Self
8/10
Excellent
13 Jan 2026
Michael
The staff is among the most personable that I've encountered during my travels.
Business
10/10
Exceptional
09 Jan 2026
onexy
Friendly staff and clean and spacious rooms
Leisure Family
10/10
Exceptional
08 Jan 2026
Liz
Staff were welcoming and personable. Room was clean but dated and could have used new carpet, repainting of interior rooms. Everything was functional, beds comfortable.
Friends_and_family Family
8/10
Excellent
07 Jan 2026
Michael
The only qualm was when i checked in, room 305 had no hot water and i had to switch rooms late night.
Self
10/10
Exceptional
03 Jan 2026
Eric
👍👍👍
6/10
Pleasant
29 Dec 2025
David
The room was okay, no hot breakfast. They said the help didnt show up.
10/10
Exceptional
26 Dec 2025
Michael
Excellent as always. This is a top tier facility.
8/10
Excellent
23 Dec 2025
Anita
Staff at the entrance were very nice and greeted me every time I entered the hotel.
Leisure Self
10/10
Exceptional
13 Dec 2025
Phillip
Great
10/10
Exceptional
13 Dec 2025
Carolyn
The room was great, it was clean, a clean smell which is always good. Everything was in place and customer service was wonderful and answered any questions we had.
Friends_and_family Family
10/10
Exceptional
11 Dec 2025
Michael
The 1st hotel in a while with everything in order.
Self
6/10
Pleasant
08 Dec 2025
Kimberly
The hotel itself was very nice. We had a few issues with quality control. Breakfast was decent. The main issue was the noise. Ungodly amount of people making an ungodly amount of noise which prevented us from getting a good night's rest. The staff did nothing about this and there seemed to be no quiet hours. We would not return.
Business Partner
10/10
Exceptional
06 Dec 2025
Shannelle
.
Friends_and_family Family
10/10
Exceptional
05 Dec 2025
Albertha
Clean room, easy check in
Business_and_leisure Partner
10/10
Exceptional
03 Dec 2025
Harriet
The staff members were very friendly, the room was quiet and spacious, the complimentary breakfast was full of cold and hot foods including a delicious bread pudding.
Business_and_leisure Friends
10/10
Exceptional
02 Dec 2025
Patricia
The room was well-appointed, clean, and comfortable. Breakfast was good. Heating system was loud as is often true in Marriott's.
Leisure Self
8/10
Excellent
25 Nov 2025
Patricia
Room was very clean all the staff was nice and helpful
10/10
Exceptional
23 Nov 2025
Kimberly
Clean room, AC worked well, plenty of parking and fast elevators. Staff was really nice too.
Leisure Family
8/10
Excellent
21 Nov 2025
Patricia

yes to all above everyone was very nice
Business_and_leisure Partner
10/10
Exceptional
17 Nov 2025
joseph
Nice spacious room and good location for passing through Charlotte. Good value for the money.
Leisure Partner
2/10
Poor
15 Nov 2025
Diann
The room that I was assigned had 4 bugs visible on the walls when I entered the room. I was assigned a second room and found two bugs ( one on the wall and one on the lamp. I was assigned a third room which was a double although I reserved a King. I was very disturbed and upset.
Friends_and_family Family
10/10
Exceptional
15 Nov 2025
Michele
I had a great stay! I also appreciated the care of the front desk taking towards making me feel comfortable in placing me in a room situated with extra safety precautions as a traveling solo female. The room was very clean, comfortable and would definitely stay here again.
Business_and_leisure Self
10/10
Exceptional
15 Nov 2025
John
Everything is great. Staff is fine. Room is clean.
Business Partner
10/10
Exceptional
13 Nov 2025
Dawn
Was room spotless. Check in person was very nice and professional.
Leisure Family
8/10
Excellent
10 Nov 2025
Theresa
We were given a room but the toilet ran and the bathroom light wasn't working. One call and we were given another room. It seemed clean and spacious until my husband went to dry off after a shower (excellent water pressure) and the towel has feces stains on it. Immediately they got us two fresh towels. The little coffee pot did not work. The concierge were both very accommodating. Excellent breakfast selection as well. So good and some not so good. We would stay there again.
Leisure Partner
10/10
Exceptional
09 Nov 2025
Robin
Staff was very nice
Leisure Partner
10/10
Exceptional
09 Nov 2025
Kimberly
Clean room, fast internet, really well located for everything I needed to do during my stay…only downsides were the too few blankets on the bed and the super short shower curtain.
Leisure Family
10/10
Exceptional
09 Nov 2025
nancy
Room was clean and comfortable. Very pleased with our choice.
Leisure Partner
10/10
Exceptional
09 Nov 2025
Verna
The lady at the front desk (I didn’t catch her name) was welcoming and understanding that I arrived earlier than check in. She accommodated my needs and was more than pleasant.
Business
4/10
Poor
07 Nov 2025
Ritvik
Rooms are in a pathetic condition. Bed and mattress needs to be replaced. Only good thing was the staff as they were sweet.
Leisure Family
2/10
Poor
04 Nov 2025
Shawn
The toilet was messed up and close to overflowing, gave us another room and the temperature wasn't working nor did it have knobs to adjust temperature
Leisure
8/10
Excellent
03 Nov 2025
Diana
Room and staff were amazing. Door lock to one of my rooms was inoperable which was somewhat of an inconvenience, although we were offered another room but I wanted to have my daughters close. Last day, toilet in our room clogged.
Friends_and_family Family
2/10
Poor
01 Nov 2025
Shekayla
BUGS ALL OVER OUR ROOM when we checked in AND ACTED LIKE IT WASNT A BIG DEAL . Asked for a refund and they have it pending
Leisure Family_with_children
8/10
Excellent
29 Oct 2025
Corinne
I’ve stayed at this hotel a few times. It’s convenient and close to the highway but far enough away that you don’t have to listen to the traffic during the night. The rooms are clean and well maintained. The staff is very friendly. They no longer serve food in the bar but the restaurants in the area are good. If you like German food I highly recommend Waldhorn’s which is only a couple of miles away. They serve authentic German food at a reasonable price.
Partner
8/10
Excellent
28 Oct 2025
Dmytro
All were good
Business Self
10/10
Exceptional
27 Oct 2025
Ma Cristina Jennifer
Will definitely go back
10/10
Exceptional
25 Oct 2025
Yani
Everything is good, the staff is very friendly and very helpful. I would recommend this hotel to all my friends and family!
Business_and_leisure Friends
10/10
Exceptional
24 Oct 2025
Bill
Great value and very nice staff, especially the front desk
Leisure Partner
6/10
Pleasant
19 Oct 2025
Vijaya V
Arrived around 10 pm( had called earlier) and the staff behind the counter said ‘ I will be right back.Have to do something’ and returned 10 minutes later leaving me standing waiting to be checked in.The A/ C kept going on and off throughout the night.Otherwise the stay was as okay.
Leisure Partner
10/10
Exceptional
19 Oct 2025
Maureen
Check in was friendly, easy and quick. Room was clean and very temperature friendly. Nice stay!
Friends_and_family Family
8/10
Excellent
17 Oct 2025
sheneoi
I stayed at this location, Sheraton Four Points, Pineviille, NC 10/10/25 - 10/12/25, room #309. Staff was amazing from the start of check in. Mr. Bob, greeted me with a smile and he was very pleasant. Throughout the stay Rhonda was on duty at the front desk. She was so nice, provided great conversation, we spoke about traveling, and hair. I saw her Saturday and again Sunday at check out. She provided great customer service.
The rooms needed some upgrading. Bathroom had paint peeling, and needed some extra cleaning. There were questionable people hanging outside of the hotel. The walls are very thin. I heard the music, and television from the hotel guest in the adjoining rooms and could hear their conversations clearly.
Though the staff was extremely nice I probably will not be staying at this location again.
Friends_and_family Family
6/10
Pleasant
15 Oct 2025
Pheadra
The bed was not comfortable. It was not smooth to where you can see the curves in the mattress. It did not sleep well with me.
Business_and_leisure Friends
8/10
Excellent
14 Oct 2025
Melinda
The staff was very friendly. Large rooms, clean.
Leisure Family
10/10
Exceptional
12 Oct 2025
Mary
Friendly staff. Clean room. Delicious & free breakfast. Close & convenient for shopping & lots of restaurants.
Leisure Friends
4/10
Poor
04 Oct 2025
Rebecca

Seen better days, slow service

Things started off fine. Although checkin was slow, the room was fine and I unpacked and got settled. But everything went downhill from there. I turn on the TV, there’s a line down the middle.
I go to use the shower, it trickles but doesn’t turn on. I try calling reception for 2 min and no one answers. I go downstairs and wait another 5 min for someone to show up.
They tell me I have to switch rooms and that ends up being a 30 min process. I learn from the cleaning lady while waiting that she had told them that room was broken, so that was great to hear, not sure what their plan was there.
I finally get another room but that one has a toilet that constantly makes noise, the shower never really gets hot and there weren’t really any easily accessible plugs by the bed.
Hotel is outdated, needs repair and has definitely seen better days.

Sebastian was very nice and helped me sort out the first room issues, but was slow moving and really seemed to need help so not sure what the other staff I’d seen were doing.

In a pinch, the place is adequate but I won’t be staying here again.
Self
6/10
Pleasant
04 Oct 2025
Clay
Very dated. Not what I’m used to from a Mariott brand for the price
Leisure Friends

Location & surroundings

Four Points by Sheraton Charlotte - Pineville
9705 Leitner Street, Pineville, United States

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Four Points by Sheraton Charlotte - Pineville

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