Four Points by Sheraton Charlotte

Four Points by Sheraton Charlotte - Pineville

United States , Charlotte - NC
PINEVILLE, 9705 Leitner Street
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

25 Mar 2026

Daniel

Awesome

6/10

Pleasant

19 Mar 2026

Jenny

The lobby is beautiful. The front desk staff was wonderful, helpful and nice. Easy location around alot of shopping and restaurants.
The issues I had was the bed. I do believe are old. I couldnt get comfortable to sleep. I woke up with my hips hurting so bad I was in tears. I slept on the couch the rest of my stay.
The breakfast host/cook maybe was rude. He watched everything you did and would tell you as soon as you opened the lid to get something to close it fast. I also over heard a argument between him and another guest cause he was being extremely rude to him too.
Other then those 2 issues. We had a great stay

Family_with_children

8/10

Excellent

16 Mar 2026

Jon

It's a slightly older property that could use some upgrades, but we had a nice stay with no issues. The staff was very nice and accommodating.

Family_with_children

8/10

Excellent

10 Mar 2026

Monica

Thanks

10/10

Exceptional

09 Mar 2026

Martin

Excellent

10/10

Exceptional

07 Mar 2026

Ernestine

Really nice property located right across the street from a really great running trails. Would be awesome if they had a bar

10/10

Exceptional

06 Mar 2026

LINDA

This is a return trip for us. Annual trip to Charlotte for NASCAR and Renaissance Fair!

Leisure Partner

8/10

Excellent

05 Mar 2026

elissa

The hotel was clean, the room was nice, the staff also nice. However, while booking, I specifically alerted them to my husband's need for a shower chair. They told me to let them know upon check in. When we checked in, I was told that the housekeeping staff had gone home and the desk staff had no idea where a shower chair would be kept. I was told to ask in the morning. In the morning, I was told that there were NO shower chairs on the property and the accessible room was not available. The hotel IS refunding me for ONE of the two nights we stayed, but I find it reprehensible that such a hotel owned/run by such a large chain doesn't have a few shower chairs on EVERY one of their properties.

Family

8/10

Excellent

05 Mar 2026

RICHARD

Clean

2/10

Poor

02 Mar 2026

Melissa

three of the lights did not work in the room, the power station for charging cell phones did not work. There were poorly patched sections on the walls in the bathroom. The breakfast crew did not show up, so the breakfast was gross and missing most of the food and they shut it down hours early.

Partner

6/10

Pleasant

01 Mar 2026

Yakeem

Overall, this hotel is dated and basic. No tech at all. This hotel needs a renovation.

The good is the location. Close to everything you would need. You got the mall and all the restaurants and stores within walking distance. Also, its an easy on and off of 485.

The bad, the bed was horrible, very uncomfortable. You could feel the springs in it. I didn't think they made beds like that anymore. The decor was really dated and old. Lots of stains on the carpet.

The only morning I went to get breakfast, they were mysteriously out of everything. Then the staff said they didn't have help, so they closed breakfast. I was there at 7:45, breakfast was supposed to close at 10am.

I won't go back to this hotel again. It was weird any super dated. Hopefully they renovate everything.

On a good note, The staff was pleasant and very accommodating. I also felt safe in the area.

Partner

10/10

Exceptional

01 Mar 2026

Aaron

Courteous staff

Partner

8/10

Excellent

23 Feb 2026

Anthony

Overall a good experience. Hotel is very affordable.

Family_with_children

8/10

Excellent

23 Feb 2026

Courtney

Nice hotel. Good location. Very clean. Staff was kind and pleasant.

10/10

Exceptional

22 Feb 2026

Collin

Staff during interactions were courteous, room was very clean, water pressure was good, with shampoo, conditioner, and body wash dispensers if you need them. For me, a five star place is one that exceeds expectations for a certain price point, and for what we paid for our stay Four Points was excellent. Would definitely consider staying here again.

Partner

6/10

Pleasant

22 Feb 2026

Demetrius

The staff was great! Everyone working there was very nice, helpful, and friendly. And the location was superb for everywhere I planned to go. However, the hotel needs some serious remodeling. Specifically the mattresses (I wonder how old they are) and the bathroom vanity under the sink either needs to be replaced or repainted.

Family

8/10

Excellent

16 Feb 2026

Anthony

The staff at the front desk (Sebastian) was welcoming and very courteous. Room was clean and big enough to accommodate my family and I.

Leisure Family_with_children

4/10

Poor

16 Feb 2026

Mark

The room looked nice in the pictures and outside but less than ideal after staying. The breakfast was very minimum and low flavor.

Leisure Family_with_children

10/10

Exceptional

15 Feb 2026

Jason

Staff friendly

Friends_and_family Family

8/10

Excellent

09 Feb 2026

Lydia

Friendly staff!

Self

6/10

Pleasant

09 Feb 2026

Regina

We called to see about checking in early. They said they could do it with a king sized bed room but not queen sized. When we arrived to the hotel, three cars total were in the parking lot and when we left there were maybe 8 max. The hotel was empty.

Also with membership was told we’d get two complimentary beverages on arrival. Water was waiting in the room. When I asked the hotel receptionist she stated it was for water only. That doesn’t make sense if water is already provided.

10/10

Exceptional

06 Feb 2026

Jason

Staff were very courteous

Friends_and_family Family

2/10

Poor

04 Feb 2026

Dudley

I rather their around 9 PM a little late from my drive exhausted was expecting a great room from the star of view that was given. The commode was running would not turn off had to shut the valve off and on every time I use the restroom. The bed was like sleeping on a hard cardboard box not comfortable at all. The room smelled of cheap air freshener. You know the kind where you’re trying to cover up a smell. I was just not happy at all. I would not recommend.

Business Self

8/10

Excellent

02 Feb 2026

Victoria

Clean room and good breakfast

Leisure

8/10

Excellent

26 Jan 2026

Verified traveler

Clean room and friendly staff.

Business_and_leisure Self

10/10

Exceptional

14 Jan 2026

Daniel

Nice

Business Self

8/10

Excellent

13 Jan 2026

Michael

The staff is among the most personable that I've encountered during my travels.

Business

10/10

Exceptional

09 Jan 2026

onexy

Friendly staff and clean and spacious rooms

Leisure Family

10/10

Exceptional

08 Jan 2026

Liz

Staff were welcoming and personable. Room was clean but dated and could have used new carpet, repainting of interior rooms. Everything was functional, beds comfortable.

Friends_and_family Family

8/10

Excellent

07 Jan 2026

Michael

The only qualm was when i checked in, room 305 had no hot water and i had to switch rooms late night.

Self

10/10

Exceptional

03 Jan 2026

Eric

👍👍👍

6/10

Pleasant

29 Dec 2025

David

The room was okay, no hot breakfast. They said the help didnt show up.

10/10

Exceptional

26 Dec 2025

Michael

Excellent as always. This is a top tier facility.

8/10

Excellent

23 Dec 2025

Anita

Staff at the entrance were very nice and greeted me every time I entered the hotel.

Leisure Self

10/10

Exceptional

13 Dec 2025

Phillip

Great

10/10

Exceptional

13 Dec 2025

Carolyn

The room was great, it was clean, a clean smell which is always good. Everything was in place and customer service was wonderful and answered any questions we had.

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Michael

The 1st hotel in a while with everything in order.

Self

6/10

Pleasant

08 Dec 2025

Kimberly

The hotel itself was very nice. We had a few issues with quality control. Breakfast was decent. The main issue was the noise. Ungodly amount of people making an ungodly amount of noise which prevented us from getting a good night's rest. The staff did nothing about this and there seemed to be no quiet hours. We would not return.

Business Partner

10/10

Exceptional

06 Dec 2025

Shannelle

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Albertha

Clean room, easy check in

Business_and_leisure Partner

10/10

Exceptional

03 Dec 2025

Harriet

The staff members were very friendly, the room was quiet and spacious, the complimentary breakfast was full of cold and hot foods including a delicious bread pudding.

Business_and_leisure Friends

10/10

Exceptional

02 Dec 2025

Patricia

The room was well-appointed, clean, and comfortable. Breakfast was good. Heating system was loud as is often true in Marriott's.

Leisure Self

8/10

Excellent

25 Nov 2025

Patricia

Room was very clean all the staff was nice and helpful

10/10

Exceptional

23 Nov 2025

Kimberly

Clean room, AC worked well, plenty of parking and fast elevators. Staff was really nice too.

Leisure Family

8/10

Excellent

21 Nov 2025

Patricia

yes to all above everyone was very nice

Business_and_leisure Partner

10/10

Exceptional

17 Nov 2025

joseph

Nice spacious room and good location for passing through Charlotte. Good value for the money.

Leisure Partner

2/10

Poor

15 Nov 2025

Diann

The room that I was assigned had 4 bugs visible on the walls when I entered the room. I was assigned a second room and found two bugs ( one on the wall and one on the lamp. I was assigned a third room which was a double although I reserved a King. I was very disturbed and upset.

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Michele

I had a great stay! I also appreciated the care of the front desk taking towards making me feel comfortable in placing me in a room situated with extra safety precautions as a traveling solo female. The room was very clean, comfortable and would definitely stay here again.

Business_and_leisure Self

10/10

Exceptional

15 Nov 2025

John

Everything is great. Staff is fine. Room is clean.

Business Partner

10/10

Exceptional

13 Nov 2025

Dawn

Was room spotless. Check in person was very nice and professional.

Leisure Family

8/10

Excellent

10 Nov 2025

Theresa

We were given a room but the toilet ran and the bathroom light wasn't working. One call and we were given another room. It seemed clean and spacious until my husband went to dry off after a shower (excellent water pressure) and the towel has feces stains on it. Immediately they got us two fresh towels. The little coffee pot did not work. The concierge were both very accommodating. Excellent breakfast selection as well. So good and some not so good. We would stay there again.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Robin

Staff was very nice

Leisure Partner

10/10

Exceptional

09 Nov 2025

Kimberly

Clean room, fast internet, really well located for everything I needed to do during my stay…only downsides were the too few blankets on the bed and the super short shower curtain.

Leisure Family

10/10

Exceptional

09 Nov 2025

nancy

Room was clean and comfortable. Very pleased with our choice.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Verna

The lady at the front desk (I didn’t catch her name) was welcoming and understanding that I arrived earlier than check in. She accommodated my needs and was more than pleasant.

Business

4/10

Poor

07 Nov 2025

Ritvik

Rooms are in a pathetic condition. Bed and mattress needs to be replaced. Only good thing was the staff as they were sweet.

Leisure Family

2/10

Poor

04 Nov 2025

Shawn

The toilet was messed up and close to overflowing, gave us another room and the temperature wasn't working nor did it have knobs to adjust temperature

Leisure

8/10

Excellent

03 Nov 2025

Diana

Room and staff were amazing. Door lock to one of my rooms was inoperable which was somewhat of an inconvenience, although we were offered another room but I wanted to have my daughters close. Last day, toilet in our room clogged.

Friends_and_family Family

2/10

Poor

01 Nov 2025

Shekayla

BUGS ALL OVER OUR ROOM when we checked in AND ACTED LIKE IT WASNT A BIG DEAL . Asked for a refund and they have it pending

Leisure Family_with_children

8/10

Excellent

29 Oct 2025

Corinne

I’ve stayed at this hotel a few times. It’s convenient and close to the highway but far enough away that you don’t have to listen to the traffic during the night. The rooms are clean and well maintained. The staff is very friendly. They no longer serve food in the bar but the restaurants in the area are good. If you like German food I highly recommend Waldhorn’s which is only a couple of miles away. They serve authentic German food at a reasonable price.

Partner

8/10

Excellent

28 Oct 2025

Dmytro

All were good

Business Self

10/10

Exceptional

27 Oct 2025

Ma Cristina Jennifer

Will definitely go back

10/10

Exceptional

25 Oct 2025

Yani

Everything is good, the staff is very friendly and very helpful. I would recommend this hotel to all my friends and family!

Business_and_leisure Friends

10/10

Exceptional

24 Oct 2025

Bill

Great value and very nice staff, especially the front desk

Leisure Partner

6/10

Pleasant

19 Oct 2025

Vijaya V

Arrived around 10 pm( had called earlier) and the staff behind the counter said ‘ I will be right back.Have to do something’ and returned 10 minutes later leaving me standing waiting to be checked in.The A/ C kept going on and off throughout the night.Otherwise the stay was as okay.

Leisure Partner

10/10

Exceptional

19 Oct 2025

Maureen

Check in was friendly, easy and quick. Room was clean and very temperature friendly. Nice stay!

Friends_and_family Family

8/10

Excellent

17 Oct 2025

sheneoi

I stayed at this location, Sheraton Four Points, Pineviille, NC 10/10/25 - 10/12/25, room #309. Staff was amazing from the start of check in. Mr. Bob, greeted me with a smile and he was very pleasant. Throughout the stay Rhonda was on duty at the front desk. She was so nice, provided great conversation, we spoke about traveling, and hair. I saw her Saturday and again Sunday at check out. She provided great customer service.
The rooms needed some upgrading. Bathroom had paint peeling, and needed some extra cleaning. There were questionable people hanging outside of the hotel. The walls are very thin. I heard the music, and television from the hotel guest in the adjoining rooms and could hear their conversations clearly.
Though the staff was extremely nice I probably will not be staying at this location again.

Friends_and_family Family

6/10

Pleasant

15 Oct 2025

Pheadra

The bed was not comfortable. It was not smooth to where you can see the curves in the mattress. It did not sleep well with me.

Business_and_leisure Friends

8/10

Excellent

14 Oct 2025

Melinda

The staff was very friendly. Large rooms, clean.

Leisure Family

10/10

Exceptional

12 Oct 2025

Mary

Friendly staff. Clean room. Delicious & free breakfast. Close & convenient for shopping & lots of restaurants.

Leisure Friends

4/10

Poor

04 Oct 2025

Rebecca

Seen better days, slow service

Things started off fine. Although checkin was slow, the room was fine and I unpacked and got settled. But everything went downhill from there. I turn on the TV, there’s a line down the middle.
I go to use the shower, it trickles but doesn’t turn on. I try calling reception for 2 min and no one answers. I go downstairs and wait another 5 min for someone to show up.
They tell me I have to switch rooms and that ends up being a 30 min process. I learn from the cleaning lady while waiting that she had told them that room was broken, so that was great to hear, not sure what their plan was there.
I finally get another room but that one has a toilet that constantly makes noise, the shower never really gets hot and there weren’t really any easily accessible plugs by the bed.
Hotel is outdated, needs repair and has definitely seen better days.

Sebastian was very nice and helped me sort out the first room issues, but was slow moving and really seemed to need help so not sure what the other staff I’d seen were doing.

In a pinch, the place is adequate but I won’t be staying here again.

Self

6/10

Pleasant

04 Oct 2025

Clay

Very dated. Not what I’m used to from a Mariott brand for the price

Leisure Friends

6/10

Pleasant

28 Sep 2025

Dana

Lots of shopping and restaurants in the area .

Leisure Partner

10/10

Exceptional

27 Sep 2025

Derrick

Easy check-in/out. Adequate breakfast offering. Clean rooms. Comfortable beds. Easy parking. Fair price. 5 stars.

Business Partner

6/10

Pleasant

26 Sep 2025

Arnetta

Carpet is old and outdated. The breakfast wasnt good, sausage undercooked, eggs cold. Was the same options all weekend.

Staff was professional at front desk

Business Self

6/10

Pleasant

22 Sep 2025

Cindy

Well, the toilet seat was loose and moved a lot when you sat on it. The bed has seen better days. They need to start replacing them. Pillows were just okay. Kind of flat with not very much filling. The handicap rail in the tub the end piece that covers the screws fell down no matter how many times I would click it back on. What I did like about the hotel is the rooms are very spacious with a separate seating area. The bathroom was also nice size. Access to my car was also convenient and they had plenty of parking. Again I like a firm bed, but would like to have some cushion on the mattress also. Both times I have stayed here the staff is very friendly and accommodating.

Friends_and_family Family

10/10

Exceptional

22 Sep 2025

Horace

Friendly staff, clean room, great for overnight stay.

Business_and_leisure Family

10/10

Exceptional

14 Sep 2025

Carlos

Labor Day 2025

Check was easy front desk were very polite breakfast was nice and ready on time every morning.

10/10

Exceptional

10 Sep 2025

Christian

Property in a quiet area, nice location.
Hotel needs some TLC. Nothing that isn't fixable.
Breakfast facilities need some re-thinking.

Business Family

10/10

Exceptional

04 Sep 2025

Mary

Nice quiet location. Staff members were so friendly & accommodating. Great places to dine nearby. Free breakfast was delicious!!

Leisure Self

8/10

Excellent

22 Aug 2025

Oliver

This was a nice property and we had a very nice day

Leisure Family

10/10

Exceptional

21 Aug 2025

Summer

When I walked into the hotel I was amazed by its beauty. Immediately I was greeted by the staff. Everything was clean and neat. The room was cozy and felt amazing with AC. The morning breakfast was yummy. I honestly didn’t want to leave. When I go back to that area I’ll definitely be staying there again.

Leisure Partner

10/10

Exceptional

17 Aug 2025

Maria

Hotel was nice and clean.

Leisure Family

10/10

Exceptional

14 Aug 2025

ray

GREAT experience, thank you!

6/10

Pleasant

12 Aug 2025

Jose Alfredo Santoyo

Everything it’s great except for the brake fast never it’s ready at 6 am

10/10

Exceptional

10 Aug 2025

Stephen

n/A

10/10

Exceptional

01 Aug 2025

Jaylen

Friendly Professional Quick Accommodating Staff

Friends_and_family Friends

10/10

Exceptional

28 Jul 2025

Juan

We did not like that the pool was closed our entire stay. We also did not like someone in the parking lot playing extremely loud music, from their SUV. We called the front desk to lodge a complaint and in just 5min. the music stopped.

Leisure Family

10/10

Exceptional

27 Jul 2025

José

Cryhe

10/10

Exceptional

27 Jul 2025

Tanisha

I travel alot & stop here to rest before going home. The staff is so friendly and have gotten to know my face. Very clean, very quiet, excellent location and convenience is A+, rates are so affordable and love the 12noon checkout. I will only stay here as a woman bc i feel safe when traveling back to my home after weeks on the road. Thank you very much!

Business_and_leisure Partner

8/10

Excellent

24 Jul 2025

vijay

Good

10/10

Exceptional

19 Jul 2025

Mike

Room was clean the hotel was quiet and a very good price

10/10

Exceptional

09 Jul 2025

Trish

This hotel is a good value for the price. The rooms are clean and there is a full breakfast.
I would recommend this hotel when you are in the Pineville, NC area.

Leisure Family

8/10

Excellent

01 Jul 2025

Theresa

The property needed to be renovated.

Leisure Family

10/10

Exceptional

24 Jun 2025

Kathy

Quiet and comfortable…great amenities and staff is outstanding…Also a great location!!

Leisure Self

4/10

Poor

22 Jun 2025

Stefanie

While the staff was super nice, we booked this location because it was advertised as included a hotel restaurant with a bar. None of that was true.

8/10

Excellent

22 Jun 2025

Laura

Area and location was good. Hotel was a bit dated. Desk furniture was not to what I know as Marriott Bonvoy standards. Front desk staff were. Highly accommodating, friendly. Breakfast was fine. The one thing that will make me not come again was noise. Walls seem to have no insulation. From the second floor we could hear everything. I heard at 3 an when the person above our suite slid open their balcony door, heard taking in the halls, laughter with front desk. That was not something they can fix but irritating none the less.

Friends_and_family Family

6/10

Pleasant

22 Jun 2025

Lisa

I received a text that our room
Was ready at 9am… arrived at 11:30 and told to come back at 2:30pmas the message was an error…
We were in the road 6 hours for no apparent reason they didn’t honor the ménage received.
Then in the evening preparing for bed the window wouldn’t close
And there was a light shining in the room . Called the front desk and they suggested to cover the window with a sheet ourselves as there was no maintenance person in the evening.
Overall would not stay here or recommend this hotel .

10/10

Exceptional

20 Jun 2025

Robert

Overnight stay

My overnight stay was great. No noise and a very clean room.

4/10

Poor

18 Jun 2025

Dennisha

Room was ok

Leisure Family