Name: Quality Suites Pineville - Charlotte
Address: 9840 Pineville-Matthews Rd, Pineville, 28134, US

8/10

Excellent

02 Jul 2026

Lindsay

Pros: Check-in was quick and easy, the staff was friendly and polite, amd parking was free and convenient. The indoor pool was small but had towels readily available. We were also happy with the location as it worked well for our visit to Carowinds and the greater Charlotte area. Finally, the room layout provided helpful separation between the living and sleeping areas for our family.

Considerations: Holiday decorations were still up in June. Not really a huge draw back just a notice. Some breakfast items ran out well before service ended. As for the condition of the room, the beds were clean but the closet door would not stay closed, no linens were readily available in-room for the sofa bed, there were stains on the curtains, and the room was overall a bit dated.

Family_with_children

6/10

Pleasant

02 Jul 2026

Astrid

Esta vez que me ospese estaban sucias las sábanas del cuarto y también la alfombra no estaba bien aspirada

Family_with_children

10/10

Exceptional

30 Jun 2026

GARY

This is a low cost hotel with a staff that takes pride in a providing a great stay for all guests. This location was extremely clean, and they spend time on making the best of what’s available. This was not my first choice because often low cost hotels are substandard but because of the way the hotel is run it won’t be my last stay when I am in town; I highly recommend staying at this location if you are looking for a nice place to stay in the heart of everything and the low cost was just a bonus.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

GAYLE

The staff was very helpful especially when I needed to extend my stay. The food was good. The bed and pillow were so comfortable.
Con: Don't get the room near the pool. Very noisy

Self

8/10

Excellent

26 Jun 2026

Patrick

We only stayed one night, it was fine. Everything was clean and we walked to dinner the night we stayed. Breakfast in the morning was fine. It was a good place and very convenient to where we needed to be the next day.

8/10

Excellent

25 Jun 2026

Suzanne

Nice, economical hotel close to Carowinds theme park. Very clean. Large, neat room. Comfortable beds, but take your own pillow if particular. Breakfast was pretty decent; attendant worked hard to keep everything stocked and clean. Pool is fun...I even had it to myself a bit.

Family

6/10

Pleasant

24 Jun 2026

Marlene

Everything was okay.

Family

4/10

Poor

21 Jun 2026

Valisa

Room #313 Quality Inn Pineville NC would advise against staying in this room Air is not the best at all needs to be replaced other than that room was nice n clean

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Kevin

Breakfast was great! Our rooms were clean. In close proximity to amusement park and fun things to do. It was a comfortable place to stay that met all of my family’s needs. Easily would stay here again

Family_with_children

8/10

Excellent

16 Jun 2026

Astrid

Todo me gustó excepto el precio muy elevado

Family_with_children

10/10

Exceptional

15 Jun 2026

Christina

Staff was very welcoming and friendly clean comfortable room.

10/10

Exceptional

15 Jun 2026

Lauren

We arrived very late due to a train delay and staff was very accommodating

Family_with_children

6/10

Pleasant

14 Jun 2026

Heather

The pool was cloudy and there was mold in the bathroom. The couch and desk chair needed replaced. The beds were fine.

Not bad for the cost, though, and close to Carowinds.

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Billy

It is what it is from the price. Breakfast was good, staff was friendly. Bedrooms had a smell and a lot of rust in the bathroom. You get what you pay for.

Family_with_children

10/10

Exceptional

14 Jun 2026

Gerlane

Good clean romm

Family

10/10

Exceptional

14 Jun 2026

GARY

This is a low budget motel but you don’t feel it when you’re there. The staff are very kind and professional, they strive to have an extremely organized and clean environment. I have stayed at many places and this is one of the cleanest (which for me is very important). If you are traveling and need a good place to stay at a reasonable cost this will not disappoint -

Self

10/10

Exceptional

12 Jun 2026

Solangie

For the price this hotel was excellent! Beggars can’t be choosers

Family_with_children

10/10

Exceptional

12 Jun 2026

Desiree

Sam is very attentive, friendly and efficient. The place is quiet and familiar and has everything nearby such as restaurants and a mall

Partner

10/10

Exceptional

07 Jun 2026

nicholas

Breakfast was good. Hotel location is hard to get out of during busy times of the day.

Friends_and_family Family

2/10

Poor

05 Jun 2026

Shawn

Staff is the worst, roaches

10/10

Exceptional

05 Jun 2026

Diundra

The customer service was great. I loved how attentive and patient they all were. They were also very thorough in explaining how everything worked and where everything was. I really enjoyed ny stay!

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Jorge

I had a perfect experience.

8/10

Excellent

01 Jun 2026

Sylvia

Nice-sized room. King-sized bed was comfortable. Pool was small but clean. Facilities were nice; however, the front desk had to let us into the fitness center and pool since their locks didn't work. *The window frame looking into the pool had rusted metal that a child could cut their fingers. *Between floors is definitely not sound-proofed. We were about to call the front desk when, finally, at 11:30 p.m., the family above got the kids settled into bed. You could hear every footstep of children playing and running. Probably best to ask for the top floor.

Friends_and_family Family

8/10

Excellent

01 Jun 2026

ERICA

The room was nice and clean had the one with a living room had 2 taste in the room. The breakfast is a great little spread from eggs to waffles cereal and bagels. The weekend we stayed it was fully booked lots of kids there and didn't care the parents were letting them race in the hallway but can't control other people.

Partner

10/10

Exceptional

30 May 2026

Zulma

Un lugar muy seguro tranquilo muy bonito para ir con niños

10/10

Exceptional

30 May 2026

Al Wes

It was clean and neat; staff was helpful

Self

10/10

Exceptional

29 May 2026

Barbara

Room was clean and the staff was great especially Sam

Partner

8/10

Excellent

25 May 2026

Ashley

Our overall experience here was nice. We were two guests who stayed for two days, one night and it was a pleasant experience. We did have a few things that dampened it though. For example, when exploring our room the first day we realized there was no shower curtain for some reason? Also the mini fridge while plugged in did not work at all. And the thing we took most issue with, was that the front desk attendant said our room number out loud. This is an issue because we were two female guests traveling on our own and saying our room information out loud is a safety risk. Instead, the front desk attendant should have simply pointed out our room number to us while handing our key cards over as the info is written on the back. Other then these three things, we had a good overall experience as the price was decent the location had several shops and places we could and did shop and eat at nearby. The grounds were clean and maintained as well. And it was a pleasantly quiet stay!

Friends_and_family Friends

10/10

Exceptional

23 May 2026

Samantha

Loved it all

Family_with_children

10/10

Exceptional

18 May 2026

Virginia

The staff are so friendly and helpful. The room was clean and spacious. The pool was nice, a little small but worked being an indoor pool. Only complaint was other guests were a little loud at night.

Friends_and_family Family

6/10

Pleasant

18 May 2026

Ashley

I was charged to have my children go swimming so I don’t agree with this at all

Friends_and_family Family

10/10

Exceptional

09 May 2026

Andrew

Friendly staff. Nice breakfast. Convenient location. Only downside was a couple piece of furniture in the room were a little worn and the pullout mattress from the couch was extremely thin and uncomfortable. Overall, nice visit and one of the only hotels in the area with an indoor pool

Friends_and_family Family

10/10

Exceptional

08 May 2026

julio

Great services, very professional. Thank you Mr.Sam

8/10

Excellent

04 May 2026

James

It was a nice place in a good location.

Self

2/10

Poor

01 May 2026

Tadeas

I was packing my things a few minutes after the checkout time, and I was disturbed with loud knocking on my door. I didn't answer since I was still getting dressed. A few minutes later I get another knock and I answered it as I was dressed. This was a different person and he came to inform me that checkout was at 11am. I said I know, I'm about to leave. It was 11:15am. He proceeded to other rooms. As I left I met him in the elevator and instead of getting off he escorted me to the front desk. This is how they treat their customers. I always leave the room a few minutes after checkout time, and general hotel policy is you can checkout upto 30min after the checkout time. Here they harrass you, send multiple people to your door so you never have peace, and escort you to reception before those 30min pass. Unbelievable. I felt harassed. Never again

10/10

Exceptional

26 Apr 2026

Anna

Excellent

10/10

Exceptional

20 Apr 2026

Rainel

Great service from the night attendant.

Self

8/10

Excellent

20 Apr 2026

Filipe

We had a nice stay with staff being very friendly and helpful. Room was simple yet clean. We had an issue with the bathroom and I called front desk and they provided a resolution. Issues will happen, it is the way the business responds to those issues that really defines them. Breakfast was warm and there were a handful of options. My only recommendation would be to have common areas vacuumed. It seemed they had not been vacuumed; however, it could also be that the hotel seemed fully booked and staff were attending to other needs of the property. Other than that, it was a pleasant stay.

10/10

Exceptional

16 Apr 2026

Fayth

Ms Lillie is the best!

6/10

Pleasant

13 Apr 2026

Robin

Their breakfast was awesome, freshly cooked each morning, eggs, sausage make links, bagels, donuts, cereal, juices yogurt

10/10

Exceptional

11 Apr 2026

Cecilia

I love it

Partner

2/10

Poor

09 Apr 2026

Belen

The hotel is pretty dirty in their own smell so bad

10/10

Exceptional

07 Apr 2026

LINDA

Clean room and comfortable bed. The staff very friendly and helpful.

Partner

10/10

Exceptional

02 Apr 2026

Galina

Good breakfast, clean room, very comfortable bed, several restaurant and fast-food options in walking distance, perfect staff.

8/10

Excellent

30 Mar 2026

LOUISE

Confortable bed ,no hair dryer in the room, very quiet
The breakfast was poor in choices
The pool was ok

10/10

Exceptional

27 Mar 2026

Abigail

The friendliest staff. Breakfast was amazing and had the sweetest lady taking care of us. Would definitely return.

10/10

Exceptional

25 Mar 2026

Tiara

Room was clean pool was open and clean and staff was friendly and respectful!

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Yolanda

The staff was very nice didn’t like the breakfast just felt it could have been better prepared for the money I spent

2/10

Poor

17 Mar 2026

Kishore

Friendly staff but not a clean property.

10/10

Exceptional

16 Mar 2026

Ann

Some of the best customer service I have ever experienced! Wonderful staff who care very much about the comfort of your stay and receiving the most out of their amenities. Also the bed was very comfortable!

Partner

4/10

Poor

14 Mar 2026

Jeanne

Not terrible but not fantastic. Sink and toilet didn’t drain properly. Shower head was stuck in one position and couldn’t change it. Gym did not have any free weights.

Family

8/10

Excellent

08 Mar 2026

Kelly

Sad the breakfast closed at 9. With daylight savings we ended up sleeping in and missed it. Otherwise, it was clean and comfortable

Family_with_children

10/10

Exceptional

06 Mar 2026

MELANIE

Staff was super friendly and the room was perfect!

Family_with_children

10/10

Exceptional

05 Mar 2026

Michelle

Very clean

Friends_and_family Family

10/10

Exceptional

04 Mar 2026

Davion

Good stay

Self

6/10

Pleasant

02 Mar 2026

Kashous

Cleaning the

6/10

Pleasant

27 Feb 2026

Likia

The room was not all that clean, pull out bed was dirty, suitecase stand had missing strap, indian lady that was doing check outs was mean

Family_with_children

6/10

Pleasant

26 Feb 2026

Angelo

Driver’s room didn’t have heat so maintenance needs to be addressed. He was only offered a blanket, not another room. And they only competed us 10% off the room.

Self

4/10

Poor

25 Feb 2026

Monica

My truck driver’s room heat wasn’t working. He was offered a blanket but not a different room.

Self

10/10

Exceptional

21 Feb 2026

jerome

Yes and the breakfast was OUTSTANDING PLUS THE SERVER...the room was clean and the hotel staff were excellent

Partner

6/10

Pleasant

21 Feb 2026

Brian

Pull out couch had hairs all over mattress!!! Floor reeked of pot the second you got off the elevator!!!! Supposedly a non smoking hotel!!!

Family_with_children

10/10

Exceptional

15 Feb 2026

Clay

Room was nice and very large! Staff were very helpful, and breakfast was great. The Lady that attended the breakfast was very nice and friendly, we will stay again!!

Friends_and_family Family

4/10

Poor

08 Feb 2026

Abel

TV didn't work -manager said it was a national cable outage 😕
Toilet seat was very loose, shower 🚿 low pressure, tub didn't drain, manager is disrespectful, dishonest, difficult to communicate

Business_and_leisure Partner

8/10

Excellent

06 Feb 2026

Henry

Great staff! Updated and clean. Office chairs in suites could be replaced but overall great stay.

Leisure Self

10/10

Exceptional

17 Jan 2026

Melissa

I have my own transportation. I always love the pool.

Leisure Self

6/10

Pleasant

15 Jan 2026

Sherie

Clean, well maintained room. Beds and pillows super comfy. Kitchenette paper towel holder was empty. Stayed 2 nights, housekeeping did not clean or bring clean towels. Shower curtain was too short. When son showered, got water on the bathroom floor, on to kitchenette floor. Thought something was leaking. Called front desk, maintenance came, seen it was due to shower, used extra towels in our room to get up water. But, staff was friendly and welcoming. Overall good stay, would book again.

Leisure Family

10/10

Exceptional

09 Jan 2026

John

Everyone helpful and kind. Make me feel very welcome

Friends_and_family Friends

10/10

Exceptional

06 Jan 2026

Artur

Excellent!

2/10

Poor

05 Jan 2026

Ever

This place is terrible! Worst customer service I’ve experienced. Rooms are dated TV didn’t work. Opened ticket and it wasn’t resolved. They use sticky notes as work order requests. I will never stay at this place again.

Business_and_leisure Family

10/10

Exceptional

05 Jan 2026

Melissa

⭐

Partner

6/10

Pleasant

04 Jan 2026

Kiyo

It was okay

Business Family_with_children

10/10

Exceptional

03 Jan 2026

Savanna

Fast, Easy Check-in. Respectful Staff. No complaints about cleanliness. All Amenities accurate. Good Food choices. Will Stay again. Thank you for the Washer and dryerQ

Leisure Family_with_children

10/10

Exceptional

03 Jan 2026

John

Pool and Service

Friends_and_family Family

8/10

Excellent

31 Dec 2025

george

Clean room only complain is we was asked to not be loud in the pool area when it was only 630 at night cause of the people that live there if it was late at night i would be ok with it but not at 630pm

Friends_and_family Family

2/10

Poor

28 Dec 2025

Shital

Very old property, stained and sticky carpet, very limited breakfast, would not recommend at all

Leisure Family_with_children

8/10

Excellent

23 Dec 2025

Matthew

the only issue was that you have to consume breakfast in the main lobby, you are not allowed to take your plate back to the room.

Leisure Family

10/10

Exceptional

21 Dec 2025

Laura

Excellent visit all the way around !

Leisure

2/10

Poor

19 Dec 2025

Ross

We made the reservation for three nights, but told the front desk when we checked in that we would need to checkout after two nights. Desk could not authorize a refund on the third night(prepaid). After several attempts to get the third night refunded, the hotel decided to keep our money. We have stayed at this hotel over 20 nights this year. If they treat repeat customers this way, I can only imagine how they treat other customers.

Business Self

8/10

Excellent

17 Dec 2025

Silvia

The staff was really courteous

Leisure Partner

8/10

Excellent

13 Dec 2025

JOSEPH MARION

Breakfast was good except as with other recent Quality Inn stays, Orange Juice was not available. Carolina Place Mall was nearby, which is the reason I chose this hotel.

Leisure Self

10/10

Exceptional

13 Dec 2025

Anthony

We arrived at the hotel on Friday. Our rooms were clean and spacious. The morning breakfast was more than adequate for a hotel buffet style breakfast. I would recommend the hotel, and would definitely stay there in the future.

Business Family

6/10

Pleasant

13 Dec 2025

Veronica

Staff was friendly. As for the rest, you get what you pay for. Tip if you plan to stay here: TV is not smart, we had to buy a Roku to watch anything but local TV. Walls are thin, heard upstairs neighbor

10/10

Exceptional

12 Dec 2025

Lina

Clean room

Business_and_leisure Partner

10/10

Exceptional

09 Dec 2025

Elsa

So pleased staying at Quality inn suites, so cleaned and comfortable, filled up all my expectations. 😃

Friends_and_family Family

6/10

Pleasant

06 Dec 2025

Lamiya

No microwave, vending machine doesn’t work. Lamp liaising there were little true bugs coming from window one got on my bed. It’s just not the experience I thought I was going to get for 96 bucks

Self

8/10

Excellent

02 Dec 2025

Misty

The bathtub & shower curtain had dirty hand prints on it. All the mirrors had fingerprints/smudges on them.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Shashikanth

Clean room. Staff.

6/10

Pleasant

29 Nov 2025

muath

Overall I would not stay here again. Price was good but I was told they will not be room service due to shortage of staff (We stayed for 2 nights) I understand it was a holiday weekend (Thanksgiving) but management should prepare accordingly.
Both of the waffles machines need maintenance; they both to cook very well.

Leisure Family

10/10

Exceptional

18 Nov 2025

Jennifer

The rooms at this hotel

8/10

Excellent

16 Nov 2025

Zachary

Room was mostly clean, had an issue with the pull out bed but staff were quick to get us clean sheets for it. Was fine enough for one night. We did enjoy being able to use the indoor pool for a couple hours after dinner so that kids could get some energy out. The breakfast area was clean and well stocked, food was pretty standard and tasted fine. Staff members were friendly. Would probably stay here again.

Friends_and_family Family

6/10

Pleasant

16 Nov 2025

Danielle

Staff were nice. Entrance had a weird smell and room was very dusty. Overall nice size rooms just wish they were cleaner.

Leisure

4/10

Poor

14 Nov 2025

Geoffrey

Undisclosed checkin fees. Very bad stain on matress cover and asked for a new room. Bathroom shower curtain was not long enough to block the water. Why? Not sure why this hotel is rated as good as it is.

Friends_and_family Family

10/10

Exceptional

12 Nov 2025

Sean

Great room for the price. Breakfast was good and staff very kind and helpful.

Leisure Family_with_children

10/10

Exceptional

09 Nov 2025

Gertie

Love it very clean

2/10

Poor

07 Nov 2025

Matthew

Still trying to get my refund I made sure to pay the cancels

10/10

Exceptional

07 Nov 2025

Darrell

Very quiet and clean. Staff was friendly and helpful. We really liked having 2 TVs and a sitting area.

Business_and_leisure Partner

10/10

Exceptional

05 Nov 2025

Darrell

Nice lobby. Friendly clerk. The room is spacious and clean. I like having 2 TVs.

Leisure

10/10

Exceptional

29 Oct 2025

joyce

Very nice experience.. Room was very clean and comfortable... Staff very nice and..... They offer a nice breakfast....

Partner

10/10

Exceptional

25 Oct 2025

Sandra

Check in process was easy and accommodating my spouse and myself. Very thankful to management! Room was clean, did not have the free breakfast. Would stay here again

10/10

Exceptional

25 Oct 2025

Wendy

Easy check in
Restaurants in walking distance

Business Family