Name: Extended Stay America - Charlotte - Pineville - Pa
Address: 10930 Park Rd, Charlotte, 28226, US

10/10

Exceptional

11 Jul 2026

Diego

Awesome staff

Partner

10/10

Exceptional

27 Jun 2026

Whittley

Clean room
Very large restroom
Nice kitchenette

8/10

Excellent

27 Jun 2026

Robert

Property and room was clean and comfortable. They lacked housekeeping services. Took way too long to get a clean set of towels for our second night there. Breakfast was setup on a small cart across from reception counter.

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Angela

The room was clean. I gave it 4 stars because the room came with a bathtub instead of a shower. I didn’t notice until I was ready to use it. I would stay again and request a room with a shower. Everything else was as advertised.

Self

2/10

Poor

14 Jun 2026

Erik

Nasty place to stay, dirty

Family

8/10

Excellent

10 Jun 2026

Mark

We've been to this hotel before and it was comfortable, and I asked for a handicapped room at booking and was not given one. However, they went beyond my expectations to ensure my bathroom became more accessible. Good staff and helpful

2/10

Poor

31 May 2026

Annifried

Disgusting terrible roaches bedbugs. I dispute it ,because I couldn't sleep i left at 3am to work in a health care. Bad experience

Business

4/10

Poor

27 May 2026

BAMIDELE

no

Partner

2/10

Poor

23 May 2026

Jennifer

I should have left when we pulled ij the parking lot and got out to come in and could smell weed. I understand people have to have it but it was extremely overwhelming. I was here to stay for one night because I was having surgery early Monday morning and I live 3 hours away. We came on in and checked in and you could smell weed in the lobby area. The clerk that checked us in was nice and helpful. We got our room key and went to our room. I booked a non smoking room but clearly it had been smoked in prior to our stay. Both my husband and I sleep with a CPAP machine and there was only one nightstand for a king size bed so one of us had to jimmy up something else for our CPAP machine. Fast forward a few hours we were asleep and around 11:00 pm a lady came beating on our door claiming she was from the front office and demanded we stop smoking weed. My husband told her we didn’t have any weed and that we don’t smoke it and she pretty much called him a liar and said she could smell it coming from our room. Keep in mind the entire lobby and first floor smells like this. My husband then told her it wasn’t us and did he need to come out and prove to her it wasn’t and that it was another room. She was extremely rude!! WE WILL NEVER STAY HERE AGAIN!!

Partner

4/10

Poor

27 Apr 2026

Sandeep

Positive: Sufficient parking, friendly staff.

Negative:

- Mattress was not comfortable
- No coffee machine in the room. They quickly provided one when we asked, but it was broken
- A glance at the cooking range, and we decided not to try that

I have stayed in ESA in the past for really extended stays and loved those, so this time we booked it the moment we saw one in the area. This may be the last time stayed there
:-(

Family

10/10

Exceptional

20 Apr 2026

John

Clean room, friendly staff, decent price, no complaints

Partner

2/10

Poor

29 Mar 2026

Joseph

Someone cooked fish and stunk up a whole floor. We couldn't pick a different floor since everything was already booked. Staff was respectful but couldn't do much about the smell. Room was dirty, other people's hairs were on towels, bedsheets and shower. Walls had holes in it.

Partner

6/10

Pleasant

17 Feb 2026

Carolynne

The staff was amazing!! There are not enough dishes for all the rooms. I chose this hotel to stay with my children because of the kitchen but did not have anything, even a cup, in the room for two days. The staff did what they could to provide items, but it was challenging to provide for my two children as hoped.

8/10

Excellent

15 Feb 2026

Mike

Room was decent. Most of the staff seemed nice. Good location.

Leisure Friends

6/10

Pleasant

01 Feb 2026

izabela

No hair dryer, no breakfast.

Business Self

6/10

Pleasant

10 Jan 2026

Leslie

There are roaches and the kitchen faucet leaked the whole two weeks I was there. Breakfast is not always available, it all depends on what time the staff shows up, and sometimes they don’t put coffee or anything out at all.

Business Self

8/10

Excellent

01 Jan 2026

David

The clerk during our stay, Monika, was top notch! She handled all our questions thoroughly and cheerfully.

Leisure Family

6/10

Pleasant

14 Dec 2025

Georgina

The smell of weed was very strong.

10/10

Exceptional

13 Dec 2025

Juan

Great

10/10

Exceptional

12 Dec 2025

Georgina

The room was nice. Just the door was stiff and we had to push it open and closed.

8/10

Excellent

10 Dec 2025

Nigel

The room was very nice and clean, staff was friendly and professional, Breakfast was excellent and the ladies that work there take much pride in giving you good meal to start your day, only thing that. Was a bit of a safety issue was the one elevator did not work and the other one would not work at times so guests would have to use the stairs, over Thanksgiving you had quite a bit of elderly men and wowan with walking disabilities coming down and the stairs some from the 4 and 3 floor struggling, but overall a good stay and would definitely go back and recommend it

6/10

Pleasant

19 Nov 2025

elke

Parking was good kitchen utensils and cups good pots old and dirty

Leisure Self

8/10

Excellent

12 Nov 2025

Michael

The only gripe I was that the shower had hair in it, so it wasnt cleaned and or inspected before I checked in.
Also, their hours at the front desk are 7am to 11pm so I had to call and wait for someone to assist me after midnight, which I wasnt made aware of.

Self

2/10

Poor

10 Nov 2025

Kenyetta

I was suppose to be getting a refund back because I didn’t stay ! The bathroom (toilet)didn’t work and tub was dirty

2/10

Poor

09 Nov 2025

Yolanda

There was a musty smell in the room when we entered. The elevator was broken. There was no complimentary breakfast. Weed smell in the halls.

Business

10/10

Exceptional

07 Nov 2025

Rosalba

Clean and comfortable hotel stay!

Leisure Partner

10/10

Exceptional

01 Nov 2025

Elian

Great

8/10

Excellent

27 Oct 2025

Bobby

Staff was great!

4/10

Poor

27 Oct 2025

Sathyanarayanan

Kitchen was not fully equipped. It wasnt having dishwasher and we take time off and rent hotels to be away from household chores but not wash utensils at a hotel too :(. This was a major let down. May be i didnt see what facilites been provided at the time of booking.

Staffs are VERY FRIENDLY. They did their best of their abilites.

parking is good and safe

Room : Room 118 floors were not cleaned at all. If you walk on a bare foot it could turn dirty in seconds. It was so dirty. Bathroom shower knob kept falling out of the place all the time. Chair was not good when turning on heaters room started smelling like inhaling grilled chicken smoke. Had to get staff's help to use room freshener and we end up not turning on Heaters. THIS IS NOT ACCEPTABLE. I felt i could have gone to a different hotel for the same price. This was a big let down.

Friends_and_family Family

4/10

Poor

26 Oct 2025

Marcella

Room was not clean. Roaches in rooms, staff knows and is aware but will not say anything unless you mention it. Would not recommend.

Partner

10/10

Exceptional

25 Oct 2025

Monica

.

2/10

Poor

12 Oct 2025

Myron

People loitering around the outside of the property...also property was difficult to see and locate. Property hidden

Leisure Family_with_children

10/10

Exceptional

04 Oct 2025

Toby

Mall right around the corner as well any food option you can think of

Partner

6/10

Pleasant

02 Oct 2025

Samuel

Si

10/10

Exceptional

26 Sep 2025

Robert

Staff is friendly hotel is clean and quiet and around a bunch of restaurants

Business_and_leisure

10/10

Exceptional

22 Sep 2025

Calvin

The staff and management is top tier. Highly recommended

Business Family

2/10

Poor

03 Sep 2025

Aaron

Place was terrible

Business

2/10

Poor

02 Sep 2025

Xynethia

I highly do not recommend, horrible experience. I didn’t even end up staying. During the short time I was in the hotel there was fighting in the room next to mine and banging on the walls. The front desk lady was unable to be helpful and very rude. The place did not feel like a safe place to stay there were even cop car doing drive by the building. I left the same day I checked in and went and stayed somewhere else.

Friends_and_family Friends

10/10

Exceptional

10 Aug 2025

Jonah

Clean!

Nice place for an extended stay!

Self

6/10

Pleasant

02 Aug 2025

Zaida

Ba

Leisure Friends

10/10

Exceptional

21 Jul 2025

Alex

Appliances look out dated but shower had some black spots but other than that everything is excellent.

Leisure Partner

4/10

Poor

20 Jul 2025

Rambabu

Not bad, but it is ok

Business_and_leisure Family

2/10

Poor

16 Jul 2025

ANGEL

My plane was late when I arrived there was a sign that new hours the reception is closed at 12. I could not check in and when I called property no one answered?

2/10

Poor

11 Jul 2025

Alexandra

.

Leisure Partner

8/10

Excellent

10 Jul 2025

Kresha

Room smelled of smoke soon as I walked in

Business Self

8/10

Excellent

03 Jul 2025

Edgar

Everything good

Leisure

10/10

Exceptional

22 Jun 2025

Tara

Great 1-night stay. Clean, spacious room with kitchen area (full-size fridge, stovetop, sink, countertop space). Check-in and checkout was simple. Friendly staff

Partner

6/10

Pleasant

15 Jun 2025

Verified traveler

A bit loud and run down

One of the more run down extended stay americas we’ve stayed in. Lots of wear in the rooms. The location is good, but the other guests seem to be a bit rough around the edges. We came back around 11pm to a few cars parked in the parking lot playing music from their speakers with about 10-15 people standing around enjoying beverages. It wasn’t terrible, but it wasn’t very good either. The staff was great, but the condition of the property and the noise associated with it would keep us from staying here again.

Partner

2/10

Poor

29 May 2025

Paul

Horrible place. Closed and no room or staffing for late arrivals

Business Self

10/10

Exceptional

29 May 2025

Latonya

👍

2/10

Poor

27 May 2025

Cheira Snow

Roaches , mice will never stay here again

Business Family_with_children

8/10

Excellent

23 May 2025

Robert

Clean & comfortable.

Clean, neat and comfortable. Basic room, no frills. The hotel is set back in a forest area next to residential area. No big sign at entrance (probably code requirement), only a small sign with the logo.

Self

6/10

Pleasant

23 May 2025

Steven

Older place. Friendly staff. Minimal breakfast. Good location.

Leisure Friends

10/10

Exceptional

22 May 2025

Michelle

X

Leisure Family

6/10

Pleasant

18 May 2025

Gary

My stay was ok but the room wasn’t clean, the fridge wasn’t clean , and using old ice trays is crazy. Tv was too small for the room size. The air conditioner was undersized for the room. The staff wasn’t friendly, and when I checked out there was no receipt for me. Hope you decide to improve these things for future customers

Partner

6/10

Pleasant

18 May 2025

Jake

Not clean

Leisure Self

8/10

Excellent

17 May 2025

Lewis

Old and dated but you get what you pay for. Staff was very nice.

Leisure Friends

6/10

Pleasant

05 May 2025

Ashlee

My girl friend and I were visiting the area for a concert, and really enjoyed the location of this location, as well as the home feeling we received when we were welcomed to the hotel by the staff member. The room was a tad bit out dated, paint scrapings off the wall, and the toilet button kept getting stuck. Other than that, it was a fantastic stay!!

Leisure Friends

10/10

Exceptional

08 Apr 2025

Transparent

Sidiki was great, funny, and very professional!

Business Self

4/10

Poor

27 Mar 2025

Michael

Small bed. Poor breakfast instant oatmeal and packaged muffin.

8/10

Excellent

23 Feb 2025

Ken

Computer system was down when I first tried to check in. It happens. Desk clerk seemed dismissive. Later in the evening the clerk couldn’t have been nicer.

Self

2/10

Poor

19 Feb 2025

Verified traveler

Front desk guy was too busy smoking weed in the parking lot to get me checked in. Entire complex reeked. Bathroom in room was not clean, there were visible stains on counter and in shower. Y'all gotta do better than this.

Self

6/10

Pleasant

24 Jan 2025

Craig

No breakfast

You can advertise breakfast included and just offer coffee and nutrigrain bars...

Business

2/10

Poor

19 Jan 2025

Verified traveler

The front desk staff was non-courteous.. Monicka didn’t even smile, no please, no thank you! Where is the Southern hospitality we speak about. Duhhh..

The coffee machine didn’t have creamer near the front desk and they only had packed sugar filled muffins for breakfast. OMG

Friends_and_family Family

4/10

Poor

14 Dec 2024

Sergei

When I booked the room online. I asked for the non smoking room. When I checked in, I was placed into smoking room. I had to go back yo the front desk and ask to put me in a non smoking room because my room smelled so bad. I also did not get a key for the room because the system was down. I was also very surprised that the \"free internet\" was not actually free if I wanted to streem the movies on my laptop. What a pity rip off.

Business Self

6/10

Pleasant

09 Dec 2024

Fawn

They charged a security and still waiting on that to be lifted?

Leisure Family

6/10

Pleasant

08 Dec 2024

Joe

Hard to get in and out with traffic

10/10

Exceptional

20 Nov 2024

Jean

We only stayed one night but it was quiet and comfortable. The manager was delightful. So welcoming and happy. Thank you for a very nice stay.

Partner

8/10

Excellent

14 Nov 2024

Aleksandr

Ok

2/10

Poor

25 Oct 2024

Gabrielle

Ha! What stay!? We didnt get to stay because the lady at the front desk said we could not check in because it was almost 2a.m and we had been to a concert & didn't get there until late! She was so rude! So we left and drove 3 hours back home! 30 minutes after we left my card was ran for the stay we didnt get!!

Friends_and_family Family

10/10

Exceptional

21 Oct 2024

Elijah

Nice location cool staff I would recommend and stay again

Business_and_leisure Friends

10/10

Exceptional

20 Oct 2024

Catherine

Great staff, nice place

10/10

Exceptional

19 Oct 2024

Charles

The example of a great hotel

Absolutely the best extended stay I've stayed at. It has a \"private\" drive. It's not in a questionable area or clientele. Super supportive and accommodating staff.

Business

8/10

Excellent

05 Oct 2024

Stacy

Not our first stay.

6/10

Pleasant

01 Oct 2024

Tamiah

I’ll give it 7/10. It was a decent stay. The first room wasnt great but the manager made it no issue with me requesting a different one.

10/10

Exceptional

03 Sep 2024

Dmitriy

Good

Friends

10/10

Exceptional

29 Aug 2024

paul

This location is always my go-to spot when I'm visiting the Charlotte area! This facility is clean, safe, and close to the freeway, but conveniently tucked away in a somewhat secluded area to escape the busy parts of Charlotte/Pineville...sort of a suburb feel. Anthony and his team get an A+ for hospitality and I look forward to visiting again and recommending this Extended Stay to my family and friends!

Self

2/10

Poor

28 Aug 2024

Spencer

When i arrived the associate informed me there was a $150 deposit. There was no mention of this when booking. Apparently it is a new rule. Then after i checked in, my key didn’t work. I sent my daughter down to tell the clerk as i waited at the door. A lady comes down the hall with her luggage and says her room is my room number. My key didn’t work because he book someone in the same room right after me. Finally got it fixed. Called to get the wifi password and after he didn’t call back even though he promised to, i called the front desk 2 more times and he gave me the previous lady’s information to use as the password because he never switched it after fixing the double booking. All in all a horrible experience.

Friends_and_family Friends

8/10

Excellent

28 Aug 2024

Mark

When we arrived, there were many guests and no hair dryer for our room, so a staff member went out of her way to get us one. The staff were very responsive and helpful.

I personally spoke to the manager about the uncleanliness of the room we had. The hotel is a good property but it needs to be better cleaned regularly. Numerous people have commented about this issue in their reviews.

8/10

Excellent

27 Aug 2024

Verified traveler

Even though they were over booked and almost cancel our reservation they made it work. The front desk worker she was very polite and super helpful. The rooms were nice and clean. I also the mall was very near as well. I would definitely recommend this place.

Friends_and_family Family

8/10

Excellent

23 Aug 2024

Gary

I really enjoyed staying here. The staff was really great! Everyone I encountered was willing to help and do what was necessary to make my stay enjoyable and easy.

Leisure Self

8/10

Excellent

23 Aug 2024

Gary

Every staff member I encountered was wonderful. Always willing to help and make my stay as easy and enjoyable as possible. I would recommend this location to anyone!

Leisure Self

2/10

Poor

11 Aug 2024

Nichelle

I was asked to leave the pet friendly hotel b/c my dog was barking

10/10

Exceptional

10 Aug 2024

Vera

Very good hotel and Monica. She is perfect worker and she help a lot. Thanks God for her!

Business_and_leisure Family_with_children

6/10

Pleasant

05 Aug 2024

Daisy

There was a designated smoke area out back and the hotel location was overall a great location and private

Leisure Partner

4/10

Poor

05 Aug 2024

Michael

There were some stains on on the sheets, but the only thing that truely bothered me was the $150 deposit that i was completely unaware of prior to getting there, making my 87 dollar night almost 300 dollars (they said it would be returned within 3 days) but still ive never heard of being charged more blindly !! Some people may not have an extra 150 they wont need so i find that ridiculous.

Leisure Partner

4/10

Poor

20 Jul 2024

Deonte

150 surcharges is a lot also the bed would move just a plain frame that was not bolted down

10/10

Exceptional

17 Jun 2024

Robert

Overall it was ok

Business Self

4/10

Poor

10 Jun 2024

Michael

Not staying again

First of all they wouldnt accept cash and my card for the deposit. Second the sheets were terrible, breakfast was nutribars and packets of oatmeal. The smell was quite terrible on the 3rd floor getting out of the elevator. Room didnt smell bad. Oh sorry, i forgot the stale muffins for breaksgast as well

Friends_and_family Family

10/10

Exceptional

05 Jun 2024

Howard

Very satisfied with this hotel! Will book again! Checkin was smooth and unexpected longer stay was easy to stay in same room for this time.

Leisure Friends

2/10

Poor

26 May 2024

Chaitanya

A room was provided initially but some strong smell in that room. A new room was provided but AC is not working and no cooling in refrigerator. Informed the staff in few minutes after i entered the room, but no action.

Family

2/10

Poor

05 May 2024

Christopher

Breakfast was old and stale. The front staff was rude and addicts surrounded the hotel. Because of all of this i checked after one day.

Business Self

4/10

Poor

19 Apr 2024

Leslie

The location was poorly marked -- not visible from the road and with a very small sign marking the driveway, with only the logo and not the name. The air conditioning failed to keep the room cool. The handle of the shower facet came off. We put it back on but could never keep the shower from dripping.

Leisure Partner

10/10

Exceptional

19 Apr 2024

Matthew

Asia was very friendly upon arrival.

Business Self

10/10

Exceptional

20 Mar 2024

Towannia

Great customer service

10/10

Exceptional

20 Feb 2024

Amanda

EXTREMELY PEACEFUL STAY!

Self

2/10

Poor

12 Jan 2024

Sumanth

Stayed here for a night and it was the worst experience.

Old kitchen appliances which make lot of noise and take time.

Floor was never mopped and is all greasy and dirty.

Bathtub is very old and had molds. house keepers are not doing their job right.

Noisy neighbors, looks like they were drunk and fighting, and we did not get the complete night sleep.

Leisure Family_with_children

10/10

Exceptional

07 Jan 2024

Angela

Close to home and very clean

Business_and_leisure Partner

2/10

Poor

09 Dec 2023

RAFAEL

The worse hotel I ever experienced, sorry