Canopy By Hilton Charlotte Southpark

United States , Charlotte - NC
Charlotte, 4905 Barclay Downs Drive
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100 reviews shown

8/10

Excellent

20 Mar 2026

Sharrod

Clean room nice stay

10/10

Exceptional

16 Mar 2026

Benjamin

Great location and quality conditions

Self

10/10

Exceptional

15 Mar 2026

Jada

The property was beautiful, extremely clean. Staff was beyond courteous. Will definitely be staying again.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Felipe

Excellent!

Business Partner

10/10

Exceptional

09 Mar 2026

Nicole

It was very quiet and clean. The staff was polite and helpful. Definitely would use this hotel again.

Self

10/10

Exceptional

06 Mar 2026

John

Great

Self

10/10

Exceptional

06 Mar 2026

Eldridge

The room was spotless

Partner

10/10

Exceptional

02 Mar 2026

Caress

I ate off the hotel but everything was clean and nice

10/10

Exceptional

01 Mar 2026

James

The room was clean.
I met Napoleon at the front desk. He was pleasant to work with.

Self

10/10

Exceptional

01 Mar 2026

Elise

We had the best stay at The Canopy!! From the time we arrived, the staff was friendly, accommodating, and even made it possible to check in a little bit early. The room was perfect and very clean!!

10/10

Exceptional

24 Feb 2026

Bianca

Napoleon and Maddy were the sweetest and always had smiles on their faces. They made me feel so welcome and were ready to help with anything I needed. The room was clean and spacious, which made my stay even more comfortable. And my lunch from Fern & Fettle was amazing such a great experience overall!

Friends_and_family Friends

10/10

Exceptional

24 Feb 2026

Bianca

10/10

Exceptional

23 Feb 2026

Sha'kyra

Lovely hotel! No issues, clean room, and I like the pet accommodations. Staff were sweet and attentive. Their hotel restaurant and bar was very high quality. Enjoyed my stay and will definitely rebook again.

Pet

8/10

Excellent

22 Feb 2026

Jacovie

Room was clean, quiet. Ambiance was nice and welcoming. Also the front desk guy Napolean was very helpful and cool. Great guy. Great stay, will be back soon !

Partner

10/10

Exceptional

22 Feb 2026

Wendy

The hotel is in a great location, walking distance to shops and restaurants. The room was spacious and very updated.

Partner

10/10

Exceptional

22 Feb 2026

Javon

From the cleanliness to the professionalism of the staff, everything was top tier. The team was friendly, personable, and made me feel comfortable the entire time

Partner

10/10

Exceptional

17 Feb 2026

Rahmann

Great Staff,room was clean and they were very hospitable

Partner

10/10

Exceptional

16 Feb 2026

Michael

First time to place family at Canopy. Very nice hotel, and family reported a great place to stay. I personally visited the rooms before their check-in and was impressed.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Selena

The hotel is located in a wonderful location. The rooms are spacious, and always so clean and smells so fresh. We always enjoy our stay when we visit this location

Leisure Pet

8/10

Excellent

15 Feb 2026

Bruce

The room was fine, not special. Parking is not great, no valet offered.

Partner

4/10

Poor

15 Feb 2026

Billy

ROOM

Business_and_leisure Family

10/10

Exceptional

01 Feb 2026

sean

The lovely people that work downstairs in your bar breakfast stereo fantastic furniture needs a little work done getting tired of your FFE needs work just a wee bit other than that portions were great and qualities there rooms were really good. He always had good stay here.

Business

10/10

Exceptional

26 Jan 2026

Wesley

Beautiful facility, clean and everyone was friendly. Breakfast was a standout!

10/10

Exceptional

24 Jan 2026

LaAdah

The room was clean, comfortable, and close to shops and restaurants.

Leisure Family

6/10

Pleasant

23 Jan 2026

Matt

Service was great. Everything else was ok.

10/10

Exceptional

21 Jan 2026

Matt

The room was comfortable, spacious, and clean. The hotel was very modern and in a great location. I would definitely stay here again on future stays in Charlotte.

Leisure Partner

8/10

Excellent

18 Jan 2026

Christin

It was very convenient to great restaurants and spots to looks around in Southpark. The airport was only about 20 min away, too.

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Sarahbeth

Clean room, great amenities and location. Helpful and responsive staff.

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Adrienne

Clean room nice bathroom
Both employees at check in and check out were rude barley spoke and weren’t able to answer any questions
Not a warm welcome or exit

Leisure Family

10/10

Exceptional

20 Dec 2025

Francisco

Great location

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Brandon

Clean room

Leisure Partner

10/10

Exceptional

14 Dec 2025

Ashley

Didn’t see breakfast

Leisure Family_with_children

10/10

Exceptional

14 Dec 2025

Sarah J

Great stay

8/10

Excellent

05 Dec 2025

Emily

Wonderful hotel. Great for business travel. I was a business woman traveling solo and the Front Desk was so kind and helpful. The restaurant was great to sit, get wrk done and have a meal. Did have to have maintenance come fix the ac and a light that wouldn't shut off. However, they were professional and respectful (it was also a later hour).

I would've given 5 stars however, the ONLY reason I didn't is housekeeping. They didn't do a great job of cleaning (i'm not messy by any means). But replacing basics in the bathroom and in the coffee bar didn't happen. Fixed my bed sheets but didn't left pillows a mess. Basically bare minimum efforts.

Otherwise absolutely great spot and a beautiful walk to where I needed to be. Would recommend for travel!

Business

6/10

Pleasant

04 Dec 2025

Maria

After visiting this hotel many times over the years for the first time we found it lacking in cleanliness which was a disappointment. Rugs are stained and one of our bed covers had two large stains even though it appeared freshly washed. The duvet insert in one of our rooms was also stained. The bathrooms appeared clean except for the shower floors that had some hair in both rooms. You can tell they had been wiped but not thoroughly. Other than cleanliness, the hotel is very convenient to shops and restaurants and quiet enough that you can sleep soundly. They have a bar, restaurant which is ok and offer covered self parking for $15 per night. Some people have mentioned they had some cars broken in but we found the parking to be safe.

Business_and_leisure Family

6/10

Pleasant

04 Dec 2025

Maria

We’ve stayed at Canopy SouthPark countless times in the last few years and had always appreciated cleanliness and staff. This time we found a stained comforter and very dirty area rug. In our second room the rug was stained as well. It’s time for a deep cleaning or maybe rug replacement. Parking used to be free and now it’s $15 which for the area is reasonable. The restaurant is ok, service at the bar is pleasant and attentive, there’s shopping and dining nearby. The hotel is quiet even though is not isolated. Front desk was professional and polite.

Business_and_leisure Family

10/10

Exceptional

26 Nov 2025

Janice

very nice suite, we enjoyed the common spaces in the lobby, restaurant and bar area. staff was very friendly. Location is great, quite yet very walkable to many restaurants and shops.

Business Family

10/10

Exceptional

23 Nov 2025

Steven

Friendly front desk

10/10

Exceptional

23 Nov 2025

Hudson K

Very clean and upkept room with appropriate ammenities. Modern /up to date appointments (bathroom, shower, furnishings). Comfortable lobby and restaurant. Great stay for my needs.

Leisure Self

6/10

Pleasant

23 Nov 2025

Shaohua

Didn’t go to the bar

4/10

Poor

17 Nov 2025

Shanita

Upon arrival I was given a dirty room and the employee act as if it wasn’t a big deal … the second room I was out in had a odor as if a previous pet had used the restroom in the room . The area rug was dirty and our sheets wasn’t the best (clean)

Business_and_leisure Pet

4/10

Poor

17 Nov 2025

John

We have stayed at the Canopy in Southpark several times since it first opened. The property has gone down substantially in regard to maintenance and the staff. We stayed in a suite this time. No refrigerator or microwave, but a huge dining area. The carpets and upholstery were dirty. Upon check in, the clerks were downright rude. We will not be staying at this hotel again.

Partner

10/10

Exceptional

15 Nov 2025

Minde

Very nice staff at check in and check out
Clean

10/10

Exceptional

12 Nov 2025

Reginald

Amazing and beautiful property. Friendly staff. Great location to restaurants and shopping.

Business

10/10

Exceptional

09 Nov 2025

Nick

Wonderful

8/10

Excellent

07 Nov 2025

Carl

I have stayed here multiple times. It’s a good value & location. The $15 parking fee is a bit off putting.

Business_and_leisure Family

10/10

Exceptional

03 Nov 2025

Carlos Yoani

Gread

10/10

Exceptional

03 Nov 2025

Melanie

This is probably one of my favorite hotel stays thus far! The room decor was beautiful, modern and extremely clean. And the staff was very kind and helpful. I had a car rental and the parking was free and easy to find - either street parking or a garage right across the street was available.

Leisure Self

8/10

Excellent

02 Nov 2025

Marie

Nice place

Leisure Partner

2/10

Poor

29 Oct 2025

Justin

Property is beautiful but be careful when parking your vehicle my truck window was smashed and vehicle broken into

8/10

Excellent

29 Oct 2025

Rebecca

Lovely hotel. Sometimes when the hotel was less full, food service was a little limited, but there are abundant dining options in the area

Staff could step up their attire…a bit too casual

Business_and_leisure Self

6/10

Pleasant

28 Oct 2025

Elizabeth

Had issue with front desk, Xavier was not helpful at all basically just told us to leave instead of suggesting ways to fix our issue. Would never stay here again.

Leisure Family

6/10

Pleasant

27 Oct 2025

Jason

Breakfast took forever, we were limited on what they would serve us prebooking and the food was bad

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Benjamin

Secure parking, very clean and great location

10/10

Exceptional

22 Oct 2025

Paul

Was a nice room

Business Partner

6/10

Pleasant

21 Oct 2025

Denise

My room was not cleaned very each day, wasn’t supplied with towels one day and the bed wasn’t made and the room was vacuumed not once. Also things were left ajar after maid service. There were multiple holes in the wall that they really should have repaired.

Leisure Self

10/10

Exceptional

21 Oct 2025

Gigi

Staff was warm & friendly. Lovely facility, had a meeting in the lobby...beautifully furnished and not busy. Room & bedding were great.

Business_and_leisure Family

10/10

Exceptional

19 Oct 2025

Linda

Wonderful hotel. Very pretty inside, room was lovely. Comfortable bed and great bathroom. Very enjoyable visit. Would definitely return.

Leisure Friends

10/10

Exceptional

18 Oct 2025

James

Zach at the Bar was awesome as well as all staff.

Business Self

10/10

Exceptional

17 Oct 2025

Nicholas

Parking garage was very tight

10/10

Exceptional

11 Oct 2025

sonya

Staff very friendly.

10/10

Exceptional

10 Oct 2025

Jennifer

Beautiful property and stay all around

Leisure Family

10/10

Exceptional

06 Oct 2025

Crystal

The front desk staff were very welcoming and accommodating on arrival. The room was clean and aesthetically pleasing. I would definitely book this hotel again when visiting CLT.

Partner

10/10

Exceptional

04 Oct 2025

Marcus

It was perfect.

10/10

Exceptional

04 Oct 2025

Latoya

I would say again

Business_and_leisure

10/10

Exceptional

28 Sep 2025

Lorenzo

The property was clean and well staffed. The food at the restraunt was very good. The gym had adequate stations, though the water dispenser inside the gym didnt seem to work. There is a filtered water station juat outside the doors. The lack of a microwave in the room was a bit annoying. Overall, the experience was great.

Business_and_leisure Partner

10/10

Exceptional

28 Sep 2025

brittany

Will return again in the future

From check out, to check in. The staff was friendly, helpful and professional. The rooms were clean and the hotel was very conveniently located. The barista also made a great chia tea! I will definitely return.

Self

8/10

Excellent

25 Sep 2025

Dennis

Great place and priced well. Super friendly and helpful staff.
Only concern is the parking garage. Poorly designed makes parking and getting back out of space very challenging. Watched multiple cars give up trying.

10/10

Exceptional

24 Sep 2025

Nicole

Room was very clean. Hotel staff very friendly and helpful.

10/10

Exceptional

20 Sep 2025

Cassidy

The ladies at the front desk were absolutely amazing. They made us feels very welcome! Rooms are beautiful. Definitely will return!

Leisure Friends

10/10

Exceptional

17 Sep 2025

Briana

All Around Lovely Place to Stay!

The staff at Canopy are warm and hospitable, the rooms stylish, and the beds super comfy. Bonus: the lobby smells heavenly and they make great cocktails at the adjoining restaurant!

Friends_and_family Family

10/10

Exceptional

09 Sep 2025

Miranda

The room smelled so good! I appreciated the hospitality. We did not get a chance to explore a lot, so we will definitely be back!

Leisure Partner

10/10

Exceptional

30 Aug 2025

Katina

Nice hotel. Convenient to shops and dining. Very share-ride friendly.

Leisure Family

10/10

Exceptional

24 Aug 2025

Melanie

Amazing stay - thanks to the staff all around!

Amazing building, area, lobby, staff, rooms super comfy. Really liked the layout and big bathroom/dressing area that can close off as I was staying with my mom and brother so we’d have privacy when needed. Big floor to ceiling windows made the room feel bigger - great beds, pillows and sheets. Only complaint was I like my rooms COLD. And regardless of keeping it set on 65 it would fluctuate between 66 and 70 for no reason regardless of the fan setting.
Also no fridge/mini fridge was weird - had a “cooler drawer” that you could put ice in but then it would have to be refilled often and would leak on the floor. Possibly just that one in the room wasn’t sealed properly but it was fine for a weekend.
Complementary coffee in the lobby was 10/10!
Staff was incredibly warm and friendly each time we came and went and the area is top notch. So close to everything in SouthPark but in a quiet area with a nice permanent living buildings and a giant dog park across the way.
Had a great time and this is now my new spot for weekends in charlotte :)

Friends_and_family Family

10/10

Exceptional

24 Aug 2025

Jeffrey

Great stay

Self

10/10

Exceptional

20 Aug 2025

Maria

Loved my stay! The front desk staff was super helpful and friendly!

10/10

Exceptional

20 Aug 2025

danny

Comfortable bed excellent restraunt

Leisure

4/10

Poor

19 Aug 2025

Jeremiah

Parking lot is super tight. Air conditioning didn’t work in room and they had nowhere to move us. “Eco friendly” apparently means no AC in Charlotte on an August evening.

Business Family

10/10

Exceptional

19 Aug 2025

Zelipa M

I had an incident my first night I stayed at the hotel. The sliding door in the room fell on me while I tried to close it. The bed is very soft making it uncomfortable for me with back problems, there was hair in the shower and the toilet paper was not replaced from the last guest. The staff were helpful and polite though.

Self

10/10

Exceptional

14 Aug 2025

David

Some construction work

10/10

Exceptional

12 Aug 2025

Stephanie

Can’t find one complaint. This hotel is gorgeous, rooms are very well laid out, have everything you could need. All of the essentials and then some. Immediately when I walked in I was met with the warmest reception. Tall guy at the desk, I hate I don’t remember his name- set the stay off right. Will only stay here when I’m in Charlotte!!

Business Self

8/10

Excellent

03 Aug 2025

Candiss

Staff and checking was wonderful however I requested extra wash clothes to be in room when arriving only 2 were present.I don't use same washing towel once use I use a new one

Friends_and_family Family

10/10

Exceptional

02 Aug 2025

Sierra

The rooms are absolutely stunning & very clean. I was truly blown away with the quality of my stay for the price. The location is amazing, too. I will definitely be rebooking here in the future!

Leisure Self

10/10

Exceptional

28 Jul 2025

Tayja

Need more parking

Leisure Self

8/10

Excellent

22 Jul 2025

Vivianne

Everything was great however the refrigerator was broken

Partner

10/10

Exceptional

20 Jul 2025

Verified traveler

Hotel was vey clean

Friends_and_family Family

10/10

Exceptional

15 Jul 2025

Thomas

Parking was both good and bad. Under the hotel - safe from the occasional downpour…but, the spaces were tight. The entrance to the elevator was supposed to open with your room key, but it was disabled. Coffee was fresh, hot and tasty every morning. Staff was friendly, and we loved our room! A door separating the beds from the bathroom ensured I got to sleep in when hubby arose early. The location is excellent for shopping, dining, or even sightseeing, if you have a rental car. Came for a romantic weekend getaway. Loved it; will stay here again!

Leisure Partner

10/10

Exceptional

15 Jul 2025

Sharnese

Excellent room and service.

Leisure Family_with_children

10/10

Exceptional

14 Jul 2025

Kimona

The customer service was excellent. Room was clean and comfortable

Leisure Friends

10/10

Exceptional

13 Jul 2025

Khiry

I usually don’t leave reviews but this hotel is great. Highly recommend!

Family_with_children

10/10

Exceptional

13 Jul 2025

Nikolas

Very comfortable stay. Helpful and friendly staff.

Leisure Partner

10/10

Exceptional

08 Jul 2025

Ana

Cozy hotel in a quiet area. Spacious rooms. Friendly staff. Easy and affordable self-parking.

10/10

Exceptional

07 Jul 2025

Wendy

The room was so clean and the bed was perfect! The staff was friendly and the garage made parking easy. It was a great trip!

Business Self

10/10

Exceptional

07 Jul 2025

Caleb

I recently stayed here for a quick weekend getaway, and I must say—it was a terrific experience from start to finish. The rooms were exceptionally clean and well-maintained, truly up to par with what you’d expect from a much more expensive hotel.
What stood out even more was the price. It was incredibly affordable and absolutely worth every penny. You really feel like you’re getting great value without sacrificing quality.
The staff was another highlight of my stay. Every person I encountered was warm, friendly, and readily available to answer any questions I had. Their hospitality made the entire stay even more comfortable and welcoming.
Though this was just a short trip for me, I can confidently say this will be my go-to spot whenever I need a relaxing weekend escape. Highly recommend!

Leisure Self

8/10

Excellent

30 Jun 2025

Adam N

The room was nice and comfy. Bed was solid, good sheets and a nice bathroom with a roomy shower.
It's a minor thing, but frustrating to the point that it left an impression on us. When arriving, the front doors are huge solid wood doors so two things - 1) you can't see people on the other side and we got hit reaching for the door not knowing someone was coming through; and 2) they are nearly impossible to open single handily with rolling luggage in tow or multiple bags. They are so heavy and bulky with no clear access. It would be surprising if they're ADA compliant as I didn't see any buttons for automation. I find that odd for a hotel with so many people coming and going during prime checkout and check in times. Also, with a larger vehicle, parking the garage is extremely difficult. They did attempt to charge me for parking in the lot one night but we didn't as there was a party onsite and parking was completely full so something to be mindful of. Overall, good stay.

Leisure Family

8/10

Excellent

29 Jun 2025

Britt

Very nice staff. Had to pay for parking, which was unexpected. There was a long hair in our shower and the bed smelled a bit musty. Great area, though

Leisure

2/10

Poor

28 Jun 2025

Lisa

Had to park across the street in an overflow parking lot that wasn’t monitored or no cameras. 10 vehicles were broken into. We got no response from management. We had to pay out of pocket for the replacement of our window. Told they were working for a refund but as of 6/27 it hasn’t happened. Occurred on 6/6/25 Parking is horrendous. Not enough parking for guests

Leisure Family

10/10

Exceptional

27 Jun 2025

Adrian

Loved my stay

Leisure Self

10/10

Exceptional

26 Jun 2025

Ross

We were met by an amazing young lady at the front desk named Kiana. She was so friendly and helpful that she got our stay started on the right foot from the start! The rooms were very nicely appointed and comfortable. We enjoyed a nice breakfast in the lobby restaurant. Overall a great place to stay!

Leisure Partner

10/10

Exceptional

20 Jun 2025

Kristy

Beautiful hotel.

Friends_and_family Friends