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Ac Hotel By Marriott Charlotte Southpark

Charlotte - NC · United States

1824 Roxborough RoadView location

9.2/10Excellent747 Reviews
Cleanliness9.6/109.6
Service9.4/109.4
Comfort9.4/109.4
Condition9.6/109.6
Amenities9.0/109.0
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Ac Hotel By Marriott Charlotte Southpark

Take advantage of recreation opportunities such as a health club, or other amenities including complimentary wireless internet access and gift shops/newsstands. Satisfy your appetite at one of the hotel's 2 restaurants. Relax with a refreshing drink at one of the 2 bars/lounges.

Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee. Featured amenities include complimentary wired internet access, a business center, and express check-out. This hotel has 3 meeting rooms available for events.

Free self parking is available onsite. Stay in one of 162 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Conveniences include safes and desks, as well as phones with free local calls. Distances are displayed to the nearest 0.

Read more about this hotelShow less

With a stay at AC Hotel by Marriott Charlotte SouthPark in Charlotte (SouthPark), you'll be a 1-minute drive from SouthPark Mall and 9 minutes from Spectrum Center. This hotel is 6.1 mi (9.9 km) from Bank of America Stadium and 11.2 mi (18.1 km) from Carowinds Theme Park.

Stay in one of 162 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.

Featured amenities include complimentary wired internet access, a business center, and express check-out. This hotel has 3 meeting rooms available for events. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available LGBTQIA+ friendly Professional property host/manager Pets allowed Only dogs are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    21
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately USD 21 to 35 per person
    • Covered self parking fee: USD 10.00 per night
    • Pet fee: USD 50 per accommodation, per night
    • Service animals are exempt from fees
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

SouthPark Mall 0.3 km / 0.2 mi
Phillips Place 1.8 km / 1.1 mi
Park Road Park 2.5 km / 1.6 mi
Providence Village Shopping Center 3.3 km / 2.1 mi
Queens University of Charlotte 3.9 km / 2.4 mi
Freedom Park 4.5 km / 2.8 mi
Tyvola Square 5.9 km / 3.7 mi
Quail Hollow Club 6.3 km / 3.9 mi
The Mint Museum 6.8 km / 4.2 mi
Sonesta Charlotte Lower South End 7 km / 4.4 mi
Levine Children's Hospital 7.1 km / 4.4 mi
Theatre Charlotte 7.4 km / 4.6 mi
McAlpine Creek Greenway 7.4 km / 4.6 mi
The Olde Mecklenburg Brewery & Biergarten 7.5 km / 4.7 mi
Carolinas Medical Center 7.6 km / 4.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 162
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wired Internet
  • Wi-fi
  • Valet parking
  • Room service
  • Laundry service
Show 17 more facilities & services
  • Babysitting service
  • Hotel safe
  • Lift access
  • Newspaper stand
  • Shop
  • Concierge
  • Clothes dryer
  • Grill/BBQ
  • Bar
  • Restaurant
  • Meeting room: 3
  • Business centre
  • Game room
  • Breakfast
  • Non-smoking establishment
  • Minimum check-in age: 21
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE TWO QUEEN BEDSQUADRUPLE • TWO QUEEN BEDS • 1 Bedroom • 27 m²QUA.2Q-1
    QUADRUPLE TWO QUEEN BEDSPhoto unavailable5 photos

    Ac Hotel By Marriott Charlotte Southpark

    QUADRUPLE TWO QUEEN BEDS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2Q-1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    Ac Hotel By Marriott Charlotte Southpark

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOM AccessibleSUITE • ONE BEDROOM AccessibleSUI.B1-H6

    Photos are not available for this room type.

    Ac Hotel By Marriott Charlotte Southpark

    SUITE ONE BEDROOM Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GUEST ROOM QUEEN BEDQUADRUPLE • GUEST ROOM QUEEN BEDQUA.GR-QN

    Photos are not available for this room type.

    Ac Hotel By Marriott Charlotte Southpark

    QUADRUPLE GUEST ROOM QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GR-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXE • 1 BedroomDBL.DX
    DOUBLE DELUXEPhoto unavailable5 photos

    Ac Hotel By Marriott Charlotte Southpark

    DOUBLE DELUXE

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE TWO QUEEN BEDSQUADRUPLE • DELUXE TWO QUEEN BEDS • 1 BedroomQUA.2Q-DX
    QUADRUPLE DELUXE TWO QUEEN BEDSPhoto unavailable5 photos

    Ac Hotel By Marriott Charlotte Southpark

    QUADRUPLE DELUXE TWO QUEEN BEDS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2Q-DX

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO QUEEN BEDSQUADRUPLE • TWO QUEEN BEDS • 1 Bedroom • 27 m²QUA.2Q
    QUADRUPLE TWO QUEEN BEDSPhoto unavailable6 photos

    Ac Hotel By Marriott Charlotte Southpark

    QUADRUPLE TWO QUEEN BEDS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2Q

    Room amenities

    • Desk
    • Toiletries
    • Wi-fi
    • Safe
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom
    • Cable TV
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 27 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable8 photos

    Ac Hotel By Marriott Charlotte Southpark

    DOUBLE KING SIZE BED

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • TV
    • Housekeeping
    • Cable TV
    • Desk
    • Toiletries
    • Wi-fi
    • Safe
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Ac Hotel By Marriott Charlotte Southpark

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    Ac Hotel By Marriott Charlotte Southpark

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Ac Hotel By Marriott Charlotte Southpark

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOM • 1 Bedroom • 28 m²SUI.B1-KG
    SUITE KING BED ONE BEDROOMPhoto unavailable10 photos

    Ac Hotel By Marriott Charlotte Southpark

    SUITE KING BED ONE BEDROOM

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Room amenities

    • Shower
    • Centrally regulated air conditioning
    • Bathroom

    Facilities with extra charge

    • Cable TV
    • Housekeeping
    • Desk
    • Hairdryer
    • Direct dial telephone
    • TV
    • Tea and coffee making facilities
    • Ironing set
    • Safe
    • Wi-fi
    • Toiletries

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOMDOUBLE • GUEST ROOMDBL.GR

    Photos are not available for this room type.

    Ac Hotel By Marriott Charlotte Southpark

    DOUBLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BEDROO.KG

    Photos are not available for this room type.

    Ac Hotel By Marriott Charlotte Southpark

    Room KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXEQUADRUPLE • DELUXEQUA.DX

    Photos are not available for this room type.

    Ac Hotel By Marriott Charlotte Southpark

    QUADRUPLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG

    Photos are not available for this room type.

    Ac Hotel By Marriott Charlotte Southpark

    DOUBLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Ac Hotel By Marriott Charlotte Southpark

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 Bedroom • 28 m²DBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable5 photos

    Ac Hotel By Marriott Charlotte Southpark

    DOUBLE Accessible KING SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Ac Hotel By Marriott Charlotte Southpark

9.2
Excellent
747 Reviews
Cleanliness
9.6 /10
Service
9.4 /10
Comfort
9.4 /10
Condition
9.6 /10
Amenities
9.0 /10
100 reviews shown
10/10
Exceptional
22 Jul 2026
Iphigenia
Love this hotel!
6/10
Pleasant
20 Jul 2026
cynthia
Our room was not cleaned and by the time we arrived back to the room late at night nothing could be done. We encountered a very rude and condescending server at the breakfast and when we went to complain were dismissed and not taken seriously. My husband had suffered a brain injury and has some cognitive delays that can require some extra time.Instead of empathy he was met with aggression and impatience. When he went to advocate for himself with the manager he was not taken seriously. Usually AC hotels have some of the most friendly staff so this was truly dissapoonting
Partner
10/10
Exceptional
07 Jul 2026
Dayana
This was an absolute wonderful stay for our entire family. The hotel staff were friendly and knowledgeable. They found our booking and got us our room cards right away. The atmosphere as soon as you walk in is welcoming and the hotel is super clean. Our rooms smelled great and were nice and tidy. The rooftop bar is also a nice touch! We were allowed to go up there with the kids to enjoy a World Cup game and take in the views. I would absolutely book again!
Family_with_children
10/10
Exceptional
28 Jun 2026
arturo
Very clean nice rooms, the bed was very comfortable
Partner
10/10
Exceptional
05 Jun 2026
Michael
clean room...staff was great !
8/10
Excellent
04 Jun 2026
kevin
Nice hotel with friendly staff
Friends_and_family Family
10/10
Exceptional
28 May 2026
Jian
staff
10/10
Exceptional
09 May 2026
Lisa
Clean room, quiet and peaceful, wonderful restaurant staff to top it off!
Family
10/10
Exceptional
12 Apr 2026
Jeremy
Excellent hotel ! The room was spacious and clean staff were friendly and the hotel is situated in an excellent location for the bars restaurants and shopping at South Park Mall.
Self
6/10
Pleasant
07 Apr 2026
Donelda
We asked the room to be cleaned every day and it wasn’t. It took hours to get clean towels and they didn’t want to take the dirty towels. Too much of a hassle for a great location hotel.
Friends_and_family Family
10/10
Exceptional
04 Apr 2026
evelyne
Friendly staffs at the reception
Room very clean
Convenient location
10/10
Exceptional
16 Mar 2026
Alfie
Very helpful and kind staff at check in, and very helpful breakfast staff with help on gluten free options. Nice clean and quiet room with easy parking and conveniet location.
Business
10/10
Exceptional
06 Mar 2026
Bre'Yanna
The room was clean, staff were nice and professional. The rooftop bar was nice!
Family
10/10
Exceptional
23 Feb 2026
Lenquez
Great
10/10
Exceptional
16 Feb 2026
Cortez
Room was clean and spacious. Staff was amazing during the record breaking snow storm
Leisure Partner
8/10
Excellent
26 Jan 2026
John
Nice physical layout but no internet for entire 48 hour stay
Leisure Partner
8/10
Excellent
19 Jan 2026
Danielle
We stayed 2 night and didn’t get our beds made or trash taken. Other then that the hotel it self was nice and safe. Rooftop was very nice and quiet
Partner
10/10
Exceptional
12 Jan 2026
Antoinetta
Clean room, great rooftop bar, excellent service
Leisure Partner
10/10
Exceptional
11 Jan 2026
Scott
This place lives up to the hype. I’ve rarely stayed someplace as clean, with friendly staff and excellent overall operations. The rooftop bar and lounge is a great bonus complete with fire pits and terrific comfortable spaces to unwind.
Leisure Partner
10/10
Exceptional
03 Jan 2026
Robert A.
The room was spotless and clean. Room had good AC. Upstairs on 9th floor is a club with Food and drinks, nice, good staff, nice bar. We took our dogs. The hotel is pet friendly and on the second floor is where doggie families are you have your own exit thru double doors to your vehicle to go back and forth. Great place, great set up. Had a great time, thk u
Business_and_leisure Pet
8/10
Excellent
31 Dec 2025
Kameelah
Pleasant staff on arrival. Thank you.
Leisure
8/10
Excellent
21 Dec 2025
John
Clean room. Comfortable bed. Near shopping area.
Friends_and_family Family
4/10
Poor
08 Dec 2025
joseph
Had stayed here twice before and like it. But this time it was really poor. At check in we were advised that the king room we had booked thru Hotels.com two months earlier was not available and because we used a third party they don’t guarantee the room type! Huh! I have used Hotels.com all over the world with never a problem like this. They put us in a double queen room. This trip was for my wife’s birthday and now we don’t get the room we reserved?
It made our sleep very poor.
The next day we had been out for four hours in the morning and came back to find our room hadn’t been serviced. No problem. We were leaving it again and there were many cleaning people on our floor and I asked if they could clean the room and was told we would most likely have to wait for the evening shift to come in. I went to the front desk and was told we would have to wait. I made a very crude comment to the women as she was also the one who delighted in not giving us the proper room
We decided to cut our stay short by a day because of this.
I will credit the asst gen mgr who comped our second night. We hadn’t asked for this so it saved us money but we didn’t want to save money. We wanted the room we reserved and we asked it to be cleaned!
2/10
Poor
04 Dec 2025
Maria
We had to leave the hotel after switching rooms as they were uncomfortable and dirty. The first room smelled terrible and the second room was an accesible room that I have no idea how anyone in a wheelchair could reach the mini fridge directly on the floor or open the bathroom door. We had to clean our shower and wipe surfaces. We cut our stay to one night only and switched hotels.
Business_and_leisure Family
8/10
Excellent
22 Nov 2025
Carter
Excellent location.
10/10
Exceptional
19 Nov 2025
Eric
Yes
10/10
Exceptional
18 Nov 2025
Dane
Great staff
Leisure Partner
6/10
Pleasant
09 Nov 2025
W Stewart
Only a couple of choices and they charge for lobby coffee!
Friends_and_family Family
10/10
Exceptional
19 Oct 2025
Roberta
Very clean, modern, and roof top bar was great.
Leisure
10/10
Exceptional
13 Oct 2025
Jennifer
The hotel is in a great location and very clean! Would definitely recommend!
Leisure Friends
10/10
Exceptional
11 Oct 2025
Greg
Great hotel to stay at. All staff were very nice and helpful. Rooms were clean !!
Business Family
10/10
Exceptional
05 Oct 2025
Cynthia
Love the stay
Leisure Partner
8/10
Excellent
02 Oct 2025
Michael
Nice location Shopping mall very close
Leisure Partner
6/10
Pleasant
02 Oct 2025
Eric
Water pressure really low in sink and shower
Leisure Family
10/10
Exceptional
29 Sep 2025
Darrick
Staff was friendly. Room very clean and quiet. Will come back to stay in the near future.
Self
10/10
Exceptional
28 Sep 2025
Harriet

Very comfortable stay…

The hotel is very nicely appointed and tastefully decorated. Our room was comfortable and clean, and the breakfast buffet was beautiful and delicious. The only negative during the stay was a loose toilet seat, which provided some ‘surprises’ at night. When reported on checkout, the information was welcomed, and my impression was that it would be addressed.
Friends_and_family Family
10/10
Exceptional
28 Sep 2025
Sheri Rae
Modern, clean and comfortable in a convenient location. Outlets and usb ports were plentiful and well distributed in the room. Easy parking. Great Korres toiletries. Highly recommend the Renaissance Patisserie, just a two minute walk from the hotel.
Business_and_leisure Partner
8/10
Excellent
15 Sep 2025
Carrie
The only thing that was not top notch was we were in the room by the elevator so it was extremely loud all night.
Friends_and_family Family
10/10
Exceptional
22 Aug 2025
CHARLIE W JONES
The area around it
Leisure Pet
10/10
Exceptional
19 Aug 2025
Asanda
We only stayed for one day. But we were definitely impressed with our stay and we will definitely be back. Definitely recommend this hotel.
8/10
Excellent
10 Aug 2025
Shawn
My family and I stayed for the Wknd and it was a very positive experience. The rooms were very clean and comfortable. There was a lot of peace and quiet where we stayed and there were plenty of options for dining and exploring the area. We will definitely be coming back here to stay when we visit Charlotte again.
Leisure Family
10/10
Exceptional
09 Aug 2025
Ashley
Great experience! I will stay again this football season.
10/10
Exceptional
26 Jul 2025
Daniel
Everything was great
10/10
Exceptional
24 Jul 2025
Davonte
Great
2/10
Poor
21 Jul 2025
Bryan
You are a joke
10/10
Exceptional
16 Jul 2025
Chardae
Friendly staff. Lovely hotel. Some customers are horrible at parking, so don’t come back to late.
Leisure Self
10/10
Exceptional
01 Jul 2025
Eric
I liked the fact that the room were very clean and most importantly, it had no carpeting. There was a ton of bench space to put my and my family's luggage so it doesn't have to be on the floor in the corner. There is a light under the bench for ambiance and perfect for storing shoes out of the way, to make space to walk around in the room. The bathroom was exquisite! The overhead rain shower and the wall shower head felt terrific. The water pressure was exceptional!
I will definitely stay here again with my family and recommend AC Hotel to my friends.
Leisure Family
8/10
Excellent
29 Jun 2025
Heather
Very lovely city hotel in a quiet upscale part of Charlotte
Leisure Family
10/10
Exceptional
28 Jun 2025
Chante
Great
Leisure Family
10/10
Exceptional
19 Jun 2025
Eric
Hotel and staff were wonderful. Definitely coming back again.
Partner
10/10
Exceptional
04 Jun 2025
Oliver
The hotel was very nice and had a good selection of amenities
Leisure
4/10
Poor
28 May 2025
Elijah
Blood stain on sheets, otherwise it was a nice place in a good location
Partner
8/10
Excellent
13 May 2025
Tanya
Loved that it was extreme clean.
10/10
Exceptional
12 May 2025
Brett

Would Stay Again

Great. No issues
Friends_and_family Family
10/10
Exceptional
10 May 2025
Jurastic
Other than I had to switch rooms due to the hot water wasn't working but they fixed it with no problem no hesitation it was a great experience I would stay here again
Leisure Family
10/10
Exceptional
02 May 2025
Candace
It's a great location and very comfortable.
Business
10/10
Exceptional
02 May 2025
Jill
M
10/10
Exceptional
29 Apr 2025
patricia
Third time here. Consistently good
10/10
Exceptional
28 Apr 2025
Cade
Clean and comfortable rooms. Staff was very kind and helpful with any requests we had. The breakfast buffet was limited but the options were very good Whole Foods and healthy options. Amazing for my partner and I. Close to the airport and shopping. Would stay again.
10/10
Exceptional
28 Apr 2025
Odalis Maria
Very nice property
Leisure Partner
8/10
Excellent
26 Apr 2025
Sharon
Rooftop very mediocre food choice
Leisure Self
8/10
Excellent
24 Apr 2025
Alma
Everything was great the only thing is the shower floor was slippery and my toddler kept falling. Just didn’t feel safe for her had to put a towel down so she wouldn’t slip inside the shower. Other than that every one and the hotel were great.
Leisure Family_with_children
8/10
Excellent
21 Apr 2025
Monica
Me and my family stayed for one night for a weekend getaway. I love the fact that it was in a nice area that was very quiet. The hotel itself was very clean which was something I was looking for! They had a rooftop bar and restaurant that was nice and the fire pit and seating in the front of the hotel was nice as well. I think this hotel would be even greater if they had a pool for the summer. Another thing I will say is if you have issues with back pain or hip pain specifically when you sleep at night, I would advise that the hotel invest in better mattresses but if you don’t have any issues, you should be OK. We loved it for the area. It was close to the shops. It was close to restaurants and it was very quiet and very clean.
Friends_and_family Family
10/10
Exceptional
14 Apr 2025
Kelly

Excellent hospitality!!

The service was fabulous!! Huge thank you to Fabby and Abby in the breakfast restaurant, they are so friendly and prompt ! They made our stay so inviting and comfortable.. we definitely will be back!
Friends_and_family Family
10/10
Exceptional
12 Apr 2025
Ebony
The place was clean and staff was nice. The location was good.
10/10
Exceptional
05 Apr 2025
Akshay Reddy
Enjoyed our stay!
Leisure Partner
10/10
Exceptional
05 Apr 2025
Bryant
Our stay was exceptional. We loved everything. This will be our hotel if choice when visiting the Charlotte area.
Leisure Partner
10/10
Exceptional
31 Mar 2025
Samantha
I loved the rooftop bar and food it was awesome! The lit fire 🔥 on the rooftop was a great centerpiece for great conversations. The city view was amazing! I will be back to visit soon.
Leisure Friends
10/10
Exceptional
31 Mar 2025
Jeremy Marcus
Excellent hotel situated in a convenient location for restaurants and the South Park Shopping Mall.Rooms where spacious and very clean and the staff are friendly and helpful.Highly recommended.
Leisure Self
10/10
Exceptional
23 Mar 2025
Bruce
Great hotel with cool lobby and rooftop bar.
Leisure Family
10/10
Exceptional
17 Mar 2025
Bryant
Our stay was very pleasant. The room was clean and the halls were quiet. The only thing that sucked was paying $8 for a bottle of water.
Leisure Partner
10/10
Exceptional
03 Mar 2025
Terrish
LOCATION
Business_and_leisure Family
10/10
Exceptional
28 Feb 2025
SaliAnn
Great location. Nice shopping. Free Parking!!
Business Self
8/10
Excellent
26 Feb 2025
Mark
Wasn’t thrilled with handicapped room as regular room I reserved was given away
Business Self
10/10
Exceptional
25 Feb 2025
Ellis
Loved the architecture. Property was very modern clean and safe. Location was great, only walking distance from Southpark mall and fine restaurants. I will definitely plan future stays here.
Leisure Partner
10/10
Exceptional
18 Feb 2025
robert

AC Hotels never disappoints

We have stayed at AC Hotels throughout the US and we love them - the AC Hotel Southpark in Charlotte NC was no exception. The location was great - close to shopping and restaurants. This location also has covered parking and a rooftop bar! Even though it was raining the entire time in Charlotte - it was still a fun place to hang out and enjoy dinner and a drink. The rooms are what set AC Hotels apart from the rest- they’re so well done - spacious, clean and the use of space is brilliant. We love the way AC hotel rooms are designed. The long benches are great to put luggage on and there’s room for more than one! Bathrooms are always large and modern. Plenty of space to relax and not feel like you’re in a “hotel” room. The staff (desk, bar, housekeeping, restaurant) were all friendly and helpful.
Partner
10/10
Exceptional
17 Feb 2025
Diyana
Beautiful European style hotel, clean and modern . Beautiful view from the roof top bar. Close to the mall.
Leisure Family
10/10
Exceptional
16 Feb 2025
Bobby
Excellent
Leisure Partner
10/10
Exceptional
16 Feb 2025
Tyneshia
Very clean . The workers were very nice , they greeted you on the way in and out .
Leisure Pet
10/10
Exceptional
02 Feb 2025
Garrett
My wife and I stayed for a couple of nights with our 6 month old and we had a great experience! The staff was very friendly and everything was very clean. Unfortunately the breakfast comes at an extra charge, but was definitely worth it! The only thing I'd say I didn't love overall would be the bed pillows in our room. They seemed just a tad too flat and it was one of those situations where two is too much, but one was not enough. Might just be me though. Great stay overall and highly recommend! Would absolutely stay here again!
Leisure Family_with_children
10/10
Exceptional
01 Feb 2025
Mijamin
This was a very comfortable stay. King size suite was a great touch when it comes having enough space for you and your significant other. A quiet stay couldn’t hear cars, people in the halls, nor the noise of people in the room next to you. Definitely will stay again.
Partner
10/10
Exceptional
25 Jan 2025
Kim
The trip was amazing!! I met a friend in Charlotte to enjoy some shopping. This hotel was centrally located, clean, friendly and comfy!!
Friends_and_family Friends
10/10
Exceptional
20 Jan 2025
Jennifer
The decor and the scent was amazing. I know those are weird things but, that’s the first thing i noticed whenever I stay somewhere.
Leisure Family
10/10
Exceptional
19 Jan 2025
STEVEN
Roof top bar
8/10
Excellent
19 Jan 2025
Amy
Nice property overall. We had an issue with the toilet that detracted from the stay but otherwise ok.
Leisure
10/10
Exceptional
10 Jan 2025
Audra
Best experience at the AC Charlotte. Drive in from NY to beat an ice storm. Got in at 5am was willing to pay for another dat. They were lovely to just allow me to check in warly.
Leisure Family
10/10
Exceptional
08 Jan 2025
Jamie
From the ease of parking to check in, to the comfortable and clean room, the excellent roof top bar! We really enjoyed this hotel and will stay again!!
Leisure Partner
10/10
Exceptional
18 Dec 2024
brandon

Perfect

Awesome - I will return back.
Business Friends
10/10
Exceptional
15 Dec 2024
Vanessa
The location is great and friendly staff. The hotel was very clean.
Leisure Family_with_children
10/10
Exceptional
10 Dec 2024
Greg
The property was extremely clean and staff were very friendly.
Leisure Partner
10/10
Exceptional
08 Dec 2024
Roanne
All was great!
10/10
Exceptional
06 Dec 2024
David
Great!
8/10
Excellent
25 Nov 2024
Verified traveler

Sad the rooftop wasn’t open during the day

Overall, I had enjoyed my stay at this hotel. The rooftop patio was one of my favourite features, although the only downside to it was that it was closed for a big portion of the day, so I wasn’t able to enjoy the beautiful outdoor space during the afternoons. Didn’t see an option for any room service during my stay. Rooms were comfortable, clean & updated. Pillows thinned out quite a bit with pressure, thank goodness there were 4 on the bed.
The bar soap was very dehydrating, it dried out my hands so much so that I went out to buy my own hand soap to use during my stay.
Staff were lovely. Everyone was very welcoming and eager to help.
Partner
10/10
Exceptional
18 Nov 2024
Megan
I really liked this property and would absolutely stay again.
Business_and_leisure
10/10
Exceptional
12 Nov 2024
Lorraine
Great experience. Room was clean, staff was friendly and the facilities were good. Nice seating area inside and outside. Location of hotel was great - can walk to everything
Self
10/10
Exceptional
10 Nov 2024
Annette
Great
6/10
Pleasant
10 Nov 2024
Verified traveler

Disappointing

we were given a handicap accessible room even though we didn't request one. The shower was tiny and water went all over the bathroom floor. Rooftop bar was closed for a private event - the rooftop is why we chose this hotel. Not very clean, smelled funny. Disappointing because I had heard that AC hotels were very nice.
Friends_and_family Family
10/10
Exceptional
05 Nov 2024
Tamiko
It was a great stay, conveniently located across from a mall. The desk staff were very nice & accommodating. The parking was ok, however there was no access to the upper deck, was not real clear where to park. We were ok though, there was plenty of parking available in the connected lot. We would definitely stay again.
Business Family
10/10
Exceptional
04 Nov 2024
sophia
I had a wonderful stay.
Leisure
10/10
Exceptional
29 Oct 2024
Kara
We had a lovely stay - beds were super comfortable, very clean, and the staff were excellent.
Leisure Family

Location & surroundings

Ac Hotel By Marriott Charlotte Southpark
1824 Roxborough Road, Charlotte, United States

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Ac Hotel By Marriott Charlotte Southpark

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