Name: DoubleTree Suites by Hilton Charlotte - SouthPark
Address: 6300 Carnegie Boulevard, Charlotte, 28211, US

8/10

Excellent

24 Jul 2026

AISHA

Room needs painting, I saw some spider web in room,and also it was hard to get towels asking 3 times

6/10

Pleasant

24 Jul 2026

Julie

My room was not serviced for a two night stay
I asked for it to be serviced twice also for my safe to be looked at as it was broken
I was told both would be taken care of and they were not
I requested towels twice as clearly my room was not being cleaned
The towels were never received
I had to go down to the Front desk at 7:00am to get towels
We booked having no idea about the construction right next to the pool
It made having a pool day very not very relaxing
Overall a big dissappoinmemt

10/10

Exceptional

23 Jul 2026

Jan

Great location, convenient to shopping and excellent restaurants!

4/10

Poor

23 Jul 2026

Valerie

It is old and dark and needs remodeling. The parking is in a garage that is also dark and does not feel safe behind the building.

10/10

Exceptional

23 Jul 2026

CHRISTOPHER

It was great. Love the pool and the parking is free which is not common these days.

8/10

Excellent

22 Jul 2026

Shekel

Room was clean and check in was seamless. For the wait we were given an accommodation which was great. I only wish there was air in the hall ways and our room had a stove top but no pots or pans to use the stove top. Overall it was a great stay. The beds are very comfy and room was spacious

10/10

Exceptional

20 Jul 2026

Mike

Our room was nice and very clean, the staff was very friendly and helpful.

8/10

Excellent

19 Jul 2026

Polly

My grandson loved the pool. We did have a leak near the air-conditioner which soaked the carpet right in front of the bathroom. We noticed it Sat night. We checked out on Sunday and notified the hotel. Location was great right next to the South Park Mall Macy's entrance. Nice being able to walk and not have to move the car.

Family_with_children

10/10

Exceptional

19 Jul 2026

Justin

N/A

10/10

Exceptional

17 Jul 2026

Kimberly

Suite overlooking the pool was roomy and very clean and accommodating for our stay. And the front desk staff so kind and attentive. And, yes, the cookies were delish!

Family

8/10

Excellent

15 Jul 2026

Ralph

The staff was very good, and the room was excellent; I especially liked the private balcony. Wi-Fi was great. The pool was quite nice, except that one of the step rails in the swimming pool had a broken top step and rusted bolts. They probably need to have someone inspect those before someone gets hurt. In addition, they have nice signs extolling their \"ROOMSERVICE\" throughout; however, I found the room service severely lacking. No matter what time of day/evening you call the restaurant phone or the room service phone, you ALWAYS get a busy signal. While I was there after using DoorDash a few times, I expressed my concern to the front desk, and they advised me to call the \"suite services\" phone instead for room service. This worked once. The next time I tried to use \"suite services\", I got no answer. After ordering my dinner that evening from DoorDash, \"suite services\" contacted me to say they had a missed call from my room. Since I had already ordered my dinner from DoorDash, I told them I had gotten what I wanted. Other than that, it is a great place to stay. Very close to the mall(Walking distance), quiet, safe, very clean, and friendly staff.

Self

8/10

Excellent

14 Jul 2026

Henry

A thorough pressure wash of the exterior walls will definitely enhance the outer beauty of the premises. The swimming pool area could use some intense pressure washing around the hedges and water fall area as well.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Ilka

I enjoyed this stay. Very clean and the staff was very friendly. Plenty of parking, even on a busy weekend.

Friends

8/10

Excellent

13 Jul 2026

Jason

Great location, tons of local restaurants and the mall is literally next door. One bedroom suite was very large, great for a traveling family.

Very disappointing with no daily or even every other day cleaning. Our reservation was for 3 people yet upon arrival, our room had only 2 towels.

Lastly, not sure the last time our room was used, but our a/c was turned off, to the point where the breaker was actually switched off. Coming into a room when it’s 90+ degrees outside without the a/c on is silly. Our arrival wasn’t a surprise as we had a reservation

Family_with_children

10/10

Exceptional

11 Jul 2026

Kerry

Great hotel. The staff was very friendly and helpful.

Partner

10/10

Exceptional

08 Jul 2026

Shadiaa

None of the fire pits worked they were out of gas upon requesting.

Family_with_children

10/10

Exceptional

06 Jul 2026

Devia

Came with my family for the fourth…. We definitely enjoyed the room and amenities! Everything was clean. Pool was great and the bar had great drinks and customer service!!

Family_with_children

4/10

Poor

05 Jul 2026

christine

The receptionist were delightful, the hotel was played out very nice. Beautiful lobby. Asked several times for the tables at the pool seat. Nothing was done. Room where not clean. Soaps and shampoo in the bathroom was empty they forgot to clean out room. I think all cleaning help at the hotel should be fired and hire a new crew, cause the hotel has lovely features.

Partner

2/10

Poor

05 Jul 2026

Roberto

Rude employees. Maintenance guy was not happy about me waiting until the morning to solve a loud air conditioning unit.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

PATRICK

The pool was nice the room was clean breakfast was expensive for it being the same food you get for free at most hotels

Family_with_children

10/10

Exceptional

04 Jul 2026

Areefa

Staff were so kind.

Family_with_children

6/10

Pleasant

04 Jul 2026

Steven or Judith

Air conditioning was simply not up to the task and the room never reached temperature set. Disappointing

Family_with_children

10/10

Exceptional

04 Jul 2026

Brian

Nice

Family_with_children

10/10

Exceptional

04 Jul 2026

Brenda Lee

Beautiful place to stay.

Family_with_children

10/10

Exceptional

03 Jul 2026

Renarda

I had a wonderful stay at the DoubleTree Hilton in the Ballantyne area of Charlotte!

The location is hard to beat. There are so many dining options within minutes, whether you’re looking for a quick bite or a nice sit-down dinner. It made our stay incredibly convenient.

The hotel itself was clean, spacious, and well-maintained. Our room was comfortable with plenty of space to relax, and one thing I especially appreciated was how quickly the elevators arrived—it’s a small detail, but it made getting around the hotel effortless.

What truly made this stay exceptional, though, was the service—especially Chino at the front desk.

From the moment we walked in, it was obvious he was carrying the weight of what should have been several people’s jobs. He was checking guests in, helping coordinate housekeeping, handling issues with the hotel shop, managing broken orders, and responding to customer complaints—all before he even got to us. Yet somehow, he never lost his composure.

Chino greeted every guest with genuine kindness, listened patiently, solved problems efficiently, and made each person feel like they had his full attention. He handled every situation with professionalism, authenticity, and what can only be described as the patience of a saint.

It’s rare to see someone remain so calm, positive, and customer-focused under that level of pressure. DoubleTree is fortunate to have someone like him representing the hotel. He absolutely deserves recognition—and, quite honestly,

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Elmer

Clean , extremely friendly staff , no wait times ,

10/10

Exceptional

26 Jun 2026

AMY

Great location!

Family_with_children

10/10

Exceptional

25 Jun 2026

Mark

Clean, hotel with very spacious rooms.

Self

10/10

Exceptional

22 Jun 2026

Becky

Great Staff and Breakfast ! Clean hotel and surfoundings. Very nice outdoor pool, great to have while staying in Charlotte.

Self

10/10

Exceptional

22 Jun 2026

Jan

Great location, many great restaurants nearby and the Mall for shopping. Always stay at DoubleTree SouthPark when in town.

Self

10/10

Exceptional

21 Jun 2026

Erin

The property was beautiful and clean. Our room was maybe a little outdated, but spacious, clean, and functional which is what we cared about the most. We had a room that was near the pool that we could easily access from our room—which was a really great feature. Friendly staff, even during a very late check-in. We’d love to stay here again in the future!

4/10

Poor

21 Jun 2026

Phillip

The whole property felt completely outdated and left me feeling bamboozled from their photos on the website. The showerhead rope had a crack so we dealt with a puddle of water after every shower. There were old food particles all over the sitting chairs, they didn’t have an extra set of comforters, the list goes on. The staff tried their best to accommodate but I left feeling that the level of quality DoubleTree once had, no longer exists. My parents stayed at the Homewood Suites and I will book there next time…Good Luck!

Family_with_children

8/10

Excellent

20 Jun 2026

Eric

Spacious room

6/10

Pleasant

19 Jun 2026

Laurena

There’s not much parking at this facility so if they booked to capacity it’s hard to find parking. If there were other areas too park, it wasn’t made clear to us when we checked in. Also, there was an incident where my friend who was staying at the hotel with us, was called a racial slur by another person who was staying at the hotel. When my friend went to go talk to the front desk staff about it was just brushed off and nothing was done.

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Bonnie

We liked very much having a double bedroom suite for my family. Except one, the AC controll of each room? The bedrooms were both a little stuffy, and No way to open the ceiling vents? Other than that issue, we were pleased with our accommodations. Thank you

6/10

Pleasant

13 Jun 2026

Charles

The rooms are nice but the over priced restaurant and bar is not worth visiting.

Partner

10/10

Exceptional

12 Jun 2026

Pete

Great getaway

10/10

Exceptional

11 Jun 2026

Patricia

Very nice place

Friends

8/10

Excellent

07 Jun 2026

Kathy

Nice property. Parking is a little challenging, but otherwise excellent. Close to shopping and restaurants.

Partner

10/10

Exceptional

06 Jun 2026

Niel

Very central, top notch accommodation

Self

8/10

Excellent

04 Jun 2026

Molly

My room had a kitchen. Broken microwave handle, dishwasher tipped when opening. Drawer in kitchen wouldn’t stay shut. Even with these things I would stay here again

Family_with_children

10/10

Exceptional

04 Jun 2026

Stephanie

Great stay!

Self

10/10

Exceptional

03 Jun 2026

Tait

It was really calm and relaxing, excellent location.
The breakfast is pretty good and you can take it to your room, the property it's nice to walk around

Partner

10/10

Exceptional

02 Jun 2026

Glen

The room was very large and clean. The hotel is very quiet and in an excellent location. We were able to walk to South Park mall.

Partner

10/10

Exceptional

31 May 2026

Donald

Staff was warm, welcoming and accommodating.

Friends_and_family Family

8/10

Excellent

30 May 2026

Carol P

Nice place. Great location. Bring your earplugs: not much sound proofing between floors!

Friends_and_family Family

10/10

Exceptional

29 May 2026

Stephen

Always love staying there and this time was no different. My go to hotel when going to Charlotte.

Family

10/10

Exceptional

29 May 2026

Lee

The place was pretty nice all in all. My only issue is we ordered DoorDash and the dasher was allowed to come inside the hotel, go up to the 3rd floor and leave the food right at our door. I’m not a fan. Lots of families with young kids were staying here, playing in the courtyard/pool area and in general not paying attention, because they’re kids being kids which is great. These days you just never know about people. Please make the dashers at least wait in the lobby if not outside at their car.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Caroline Jane

Had a wonderful stay! Highly recommend!

Family

8/10

Excellent

26 May 2026

Amelia

The room over all was good but our house keeper didn't make the bed was the only thing I could say was different for me other than that my stay was good 😊

Family

10/10

Exceptional

26 May 2026

Kimberly

The staff(all) was very helpful, even the evs that didn't speak English.

Partner

2/10

Poor

25 May 2026

Shanta

Horrible experience and customer service

Family_with_children

10/10

Exceptional

24 May 2026

ERICCA

I like the location and the size of the rooms.

Family

10/10

Exceptional

23 May 2026

Sumalee

Beautiful place and staff were very friendly and accommodating.

10/10

Exceptional

22 May 2026

Susan

The property was very nice, and I felt that I was in a very safe area of town. I found the layout a bit confusing, as the section where my room was located was not sufficiently marked to guide me to my room. I had to ask for help and was embarrassed about that.

8/10

Excellent

21 May 2026

Jomallah

-

Family

8/10

Excellent

19 May 2026

lisa

Our first room had a broken refrigerator and we had to throw out the food we had put in it but we got moved to a nicer larger room. They had a nice pool which was not open yet but is probably very nice when it's open. Location was right next to Southpark Mall which was ideal for our teenagers.

Friends

8/10

Excellent

17 May 2026

Rebecca

Staff was friendly but they seemed understaffed. There was trash in courtyard area in the morning from the night before (beer bottles, food containers) and minimal coffee availability. Front desk staff was helpful in restocking the coffee area.
Very noisy (you could easily hear movement in the room above). Parking is limited.

Friends

8/10

Excellent

15 May 2026

Nadiya

My mother and I stayed at this hotel back in 2015 and we loved it. Nearly 10 yrs. later, I came back to stay because Bruno Mars was in Charlotte for a concert. For some reason, we I checked in, there wern't any keys for the room I ordered and I had to wait 30 min. I have to admit, that was strange, and it caused me to be late arriving to the concert.

However, the staff was nice about it, and they even put me in an upgraded room with no extra charge, since I couldn't get into the king sized one. So, that thing aside, I still recommend this hotel whenever you're in the beautiful city of Charlotte!

Self

10/10

Exceptional

12 May 2026

mark

Great location, large clean rooms, with friendly staff

Self

10/10

Exceptional

11 May 2026

Colleen

clean room

Self

6/10

Pleasant

10 May 2026

deborah

Hotel was less than clean they don't even provide daily service at all. I found the amenities to be that of a two and a half to three star hotel at best. Definitely not a that of a four-star hotel. We fortunately got breakfast included but they had the audacity to charge $17 for breakfast buffet that was barely worth $5. No options for anything else but the buffet and the quality was horrible. Nothing really edible on it couldn't even eat the oatmeal it was watery and tasteless. Don't recommend this hotel many many other options

Family

10/10

Exceptional

10 May 2026

Gerand

Outstanding I highly recommend your next stay

Self

8/10

Excellent

06 May 2026

Rush

The hotel is very convenient to dining and shopping. Room was clean and comfortable.
The balcony looked out on the pool. With trees and privacy. The staff was very professional and helpful.

Family

8/10

Excellent

03 May 2026

Jan

Always stay at DoubleTree by Hilton when I am in Charlotte, excellent location

Self

10/10

Exceptional

03 May 2026

destiny

My Room Was Super Clean , Kid Friendly even on a 2 night stay they still came by and drop off clean rags and towels, thank you for a comfortable stay !

Friends_and_family Family

6/10

Pleasant

30 Apr 2026

Hannah

Room wasn’t ready at check in and there was a lobby full of people waiting for their rooms past 4pm. Attempted to order room service for breakfast and was told “there is 1 server and they are really busy can you call back in 45 minutes?” For the price of the room, we were not happy with our stay.

Family

8/10

Excellent

26 Apr 2026

TORIA

The ac stopped working during our stay, the bathroom light kept flickering at times. But the overall stay was EXCELLENT!!

Partner

8/10

Excellent

26 Apr 2026

Anisha

It's always a good time and great place to stay when traveling to CLT!

Family

8/10

Excellent

25 Apr 2026

Jeffrey

This is an older property but the maintenance team was very responsive. The desk staff was very polite and helpful.

Family

2/10

Poor

24 Apr 2026

ENIDA

Rooms were a little too outdated for me

Self

10/10

Exceptional

19 Apr 2026

Mary Beth

I suggest a refresh of the rooms. The carpet is frayed. The slider to my balcony had a problem with the lock. The latch niche in the frame is all cut up. The lighting needs to be updated. It’s very dark and dingy in the rooms. The rooms were comfortable so from a size perspective and all of the furniture in the rooms was useful and helpful. It just really needs to be updated. Thank you.

Self

10/10

Exceptional

14 Apr 2026

DeAsia

Clean room very quiet area

Will be my go to place when I need to come to charlotte

Self

10/10

Exceptional

13 Apr 2026

Herbert

Great food

8/10

Excellent

12 Apr 2026

Sarah

Nice hotel very quiet staff very nice and helpful
Carpets old and smelly 249 had black ants and it smelled like dog.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Brian

Beautiful location, amazing staff and amazing prices. 10/10 recommended

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Michael

Wonderful accommodations. We enjoyed our stay.

Family

10/10

Exceptional

11 Apr 2026

Jennifer

Everything was great!

Family_with_children

10/10

Exceptional

10 Apr 2026

Myrtesha

We stayed for 3 nights and loved it. The hotel was clean. The staff was always helpful and friendly. Would definitely stay again.

8/10

Excellent

10 Apr 2026

Pushpa

The hotel is located close to all the shops and mall, so it was convenient for my family. But, the bathroom and the shower they all were too old and outdated. Shower kept dripping the whole time and switches were torn. The hotel is clean but it’s need renovation. Apart from that the rooms were spacious and good. We stayed for two nights. It’s was fine. Thank you.

10/10

Exceptional

09 Apr 2026

Loretta

Location is perfect . Clean room. Great staff . Would definitely stay here again .,

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Jennifer

I absolutely loved my stay at the Double Tree Hilton! The lobby was beautiful, the staff was warm and friendly, and I loved my room. I had a courtyard view with a walk out patio and the fact that could sit on my patio and watch the sun set was such a great end to my long day of work and travel. I will be staying there again!

Self

10/10

Exceptional

08 Apr 2026

Danielle

Great stay.

Friends

10/10

Exceptional

06 Apr 2026

Kenneth

Very nice

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Eric

Very clean, nice staff, comfortable rooms!

8/10

Excellent

04 Apr 2026

Mark

Entire first floor smelled like weed. Room was clean - wish there was a complimentary breakfast. Parking was interesting to say the least.

Friends_and_family Family

2/10

Poor

31 Mar 2026

Joshua

Arrived at 1:15pm and was told my room was ready but to get in it I would have to pay $75, which I did not do. When we finally got in the room, we immediately noticed bugs crawling all over the bathroom floor. The toilet seat was loosely sitting on the toilet so I know the toilet wasn't cleaned. That is so unsafe. We were only in the room for a couple minutes and left for a concert. We got back to the room around midnight which is when we found out the beds were full of bugs too. We finally couldn't take the nastiness anymore so we left at 4:30am to head home. I called the front desk lady and she said she would have the manager call me, which never happened. I will never stay at a Doubletree again!

Friends_and_family Family

2/10

Poor

29 Mar 2026

Margaret

Receptionist was awful , really difficult. Unnecessary. Changed our room with no notification & her bad attitude spoilt the visit.

Family

10/10

Exceptional

27 Mar 2026

Michelle

Great stay while our house was being renovated. Proximity to the mall was amazing. Perfect for kids to scooter for dinner, etc.

Family_with_children

10/10

Exceptional

23 Mar 2026

mark

Miracle at check-in desk is always so great. She is super friendly and helpful.

10/10

Exceptional

22 Mar 2026

Pria

Everything was great

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

thomasina

Very quiet n peaceful

Friends

6/10

Pleasant

21 Mar 2026

Amy

We got off to a rocky start, the gentleman at checkin was quite condescending to my boyfriend, he was trying to get the check in process started and the gentleman at reception just said \"I can't help you\" and while he was trying to get help, another guest came up asking for help with her coffee machine and he gave her the same response, just kinda rude. The extra blankets I requested for my kids felt like velcro and the bathroom door didn't close. Other than that, everything else was fine. Breakfast was good, the woman at checkout was kind and helpful. I've always liked Double Tree, so I'll chalk this up to a one off. Just needs a little maintenance and some customer service training here and there. Otherwise a good value!

Friends_and_family Family

8/10

Excellent

20 Mar 2026

Adrienne

The property is nice. Rooms are large and seemed clean. Close to Southpark Mall and other shopping and food areas. The check in staff were friendly and accommodating. We did have one major issue with sewage coming up through the shower drain. We called the front desk and they got us moved to a new room right away.

10/10

Exceptional

20 Mar 2026

Jacob

Great stay… Will be back 💯

10/10

Exceptional

20 Mar 2026

Jan

Great hotel, a little dated but the location makes up for it!

Self

10/10