Sheraton Charlotte Hotel

United States , Charlotte - NC
CHARLOTTE, 555 South McDowell Street
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100 reviews shown

8/10

Excellent

18 Mar 2026

Mikalee

The room was nice & clean upon arrival, had somewhat of a stale smell but nothing crazy. Valet & check in staff were welcoming and friendly , as well as the bartender.

Only issue we had , a random storm hit CLT in the midst of our stay & the window was persistently leaking - the carpet near the window stayed wet after that.

10/10

Exceptional

17 Mar 2026

Nydarrius

🔥

10/10

Exceptional

07 Mar 2026

Rishawn

Loved

10/10

Exceptional

02 Mar 2026

Michelle

The room was clean and updated. Pet-friendly. Good location to downtown. Pleasant staff. Great gym.

Pet

10/10

Exceptional

28 Feb 2026

Stephanie

Overall I enjoyed my stay.

10/10

Exceptional

28 Feb 2026

Harriett

The room was nice and comfortable. The staff was very helpful and the hospitality was top notch.

Friends

10/10

Exceptional

25 Feb 2026

Cesar Thomas

Very clean

2/10

Poor

20 Feb 2026

Kanari

Will never stay here again.

Friends_and_family Family

8/10

Excellent

17 Feb 2026

Jorge

Excelente hotel

8/10

Excellent

16 Feb 2026

Susan

The room was very nice, but the shower pressure and temperature didn't adjust well. And the gym was disappointing. Lots of cardio equipment, but some of it didn't work. Not enough dumbbells, broken cable machine, and another machine missing a pin for choosing the weight.

Friends_and_family Friends

10/10

Exceptional

15 Feb 2026

Raymond

The service from check in until check out was outstanding

Business_and_leisure Self

6/10

Pleasant

08 Feb 2026

Jaysen

Room was nice, friendly staff, but prices in every restaurant and bar were way overpriced for what was being served. The hotel also has some issues with the fire alarm in the place as it went off twice and one of those times was very early in the morning. Not fun

Leisure Family

4/10

Poor

05 Feb 2026

Tiffany

Room Issues: As soon as I walked into the room, I was hit with a noticeable, lingering odor. It smelled like a mix of old dampness and poor ventilation. For the price of the room, you expect it to at least smell clean.
Inconvenient Food Policy: To make matters worse, the hotel has a policy that all food deliveries must be left in the lobby. I wouldn't mind this if there were a secure system, but the bags are simply left unsupervised on a table for anyone to grab. Having to go down several floors to pick up cold food from an open lobby is not the \"hospitality\" experience I expected.
Overall, the lack of service and the strange restrictions made this an unpleasant stay. I won't be returning

Business

10/10

Exceptional

03 Feb 2026

Keenan

Clean and comfortable

6/10

Pleasant

27 Jan 2026

Paula

Room was comfortable. A bit outdated.

Business

10/10

Exceptional

26 Jan 2026

Lucine

After the horrendous ordeal of dealing with American Airlines flight cancelled, sleeping in the pit of hell (Miami Airport), the stay at this hotel was a welcomed reprieve!! The staff was amazing. Stephanie was exceptional!! She welcomed us listened, provided us guidance and fair to say peace. We are so appreciative of our experience at the Sheraton and would recommend staying here.

Leisure Family_with_children

10/10

Exceptional

14 Jan 2026

RONALD

Very clean room.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Alison

The room was perfect - clean and everything worked. Everyone I spoke with was pleasant and helpful.
Very happy to be able to check in early as my flight got in very early.
I would definitely stay here again.

Leisure Family

10/10

Exceptional

10 Jan 2026

Thalita

Tudo muito bem limpo e organizado.

10/10

Exceptional

09 Jan 2026

Debbie

Nice place to stay

10/10

Exceptional

07 Jan 2026

Timisha

Great Location

Business Self

8/10

Excellent

05 Jan 2026

Quintilla

Staff was pleasant, establishment was clean and welcoming.

Leisure Family

10/10

Exceptional

05 Jan 2026

Jonathan Kirk

Nice hotel. A tad bit out of downtown but that's not a bad thing. Clean room and staff was attentive to everything.

Leisure Family

10/10

Exceptional

04 Jan 2026

Warren

Everything was fantastic

Friends_and_family Friends

10/10

Exceptional

04 Jan 2026

Carolyn

Great customer service, love the roof top with drinks and good food. Room was clean and spacious. Breakfast buffet including was very nice. Staff were very sweet. The gated parking lot was nice. I would recommend this hotel near Spectrum Center. I would stay again.

Leisure Self

4/10

Poor

04 Jan 2026

Dimitri

Scalding hot water in the shower only, air conditioning making startlingly loud clanging sounds every 20 minutes or so.

Leisure Self

6/10

Pleasant

04 Jan 2026

Kayla

I was extremely disappointed, especially given how this hotel is marketed as “renovated” and upgraded. My room was not clean, and the condition was absolutely unacceptable.

The bathroom sink had a yellowish residue around it that honestly looked like mucus, which was disgusting. I contacted the front desk, and they did send housekeeping along with the housekeeping manager. She explained that the residue was supposedly glue left behind from renovations, but regardless of the explanation, it should never have been left visible. It looked filthy and unhygienic.

The bathtub was also dingy, with what appeared to be more glue residue around the edges. The bathroom door, which has frosted glass, was covered in paint and glue stains as well. The wallpaper in the room was peeling, and the carpet was lifting in places. There were also tiles missing in the elevator, which added to the overall rundown feel of the property.

While the hotel itself did not meet cleanliness or renovation standards, I do want to note that the staff was extremely friendly and professional. The housekeeping staff and the housekeeping manager were especially kind and made a genuine effort to reclean the bathroom the best they could.

Unfortunately, this hotel is being promoted as newly renovated or “new-ish,” which is very misleading. Overall, the property felt unfinished and poorly maintained, and I would not stay here again or recommend it to others expecting a clean, truly renovated hotel.

Leisure

2/10

Poor

29 Dec 2025

Jade

Leisure Self

10/10

Exceptional

29 Dec 2025

Erik

Nice staff! Great location! For a game. Go Seahawks!

10/10

Exceptional

28 Dec 2025

Sarah

Clean room and friendly staff

10/10

Exceptional

27 Dec 2025

Jessica

Clean room and very accommodating

Leisure Friends

6/10

Pleasant

27 Dec 2025

Cathy

We had a bad experience witj ppl banging on our doors in the middle the night, drunk. My husband had to be up at 530 for heart surgery. Didnt stay 2 days, left early.

Family

10/10

Exceptional

26 Dec 2025

Fungalei

Everything was perfect. I have a late flight and they were helpful with check out time. Flight is at 8pm 12/26/25 checked out late as well, 6pm. & yes I will come back to this hotel.

Leisure Partner

10/10

Exceptional

26 Dec 2025

Gene

Clean room, nice skyline view, good service. Building is a bit dated. Nice lobby n bar.

Leisure Family

10/10

Exceptional

23 Dec 2025

Nima

Clean room, good staff

8/10

Excellent

23 Dec 2025

Edward

Yes

Leisure Family

10/10

Exceptional

22 Dec 2025

Joseph

Friendly people

10/10

Exceptional

18 Dec 2025

Lonzia

Great

2/10

Poor

14 Dec 2025

Yana

Call before you book to make sure hotel is not hosting parties. We happened on one and didn’t sleep most of the night because of drunk rowdy people. Security was called down at 3;30am and finally out a stop to the noise.

Leisure Family

10/10

Exceptional

13 Dec 2025

Odell

Everything was fantastic

Leisure Partner

10/10

Exceptional

13 Dec 2025

Ronnie

All great

Business Self

4/10

Poor

01 Dec 2025

Jason

Was no heat throughout the building, customer service was subpar. Door was loose on hinges

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Sonya

Spotless

Friends_and_family Friends

4/10

Poor

23 Nov 2025

dexter

Room didnt have a walk in shower. Lack of parking

10/10

Exceptional

22 Nov 2025

Kimberly

Room was nice. The bathroom needed some more renovating. The water was extremely hot. The rest of the hotel was nice. Parking fee is additional.

Leisure Friends

8/10

Excellent

21 Nov 2025

Thomas

Breakfast buffet could be improved, bathroom shower also needed a deep clean. other than that great stay.

Business_and_leisure Self

8/10

Excellent

17 Nov 2025

Damian

Good stay. Really comfortable and a pretty good breakfast too!

Business

10/10

Exceptional

16 Nov 2025

Fuad

Good

10/10

Exceptional

14 Nov 2025

Sophie

Breakfast was great, property was spotless and the staff were so polite. I’ll definitely be back

8/10

Excellent

11 Nov 2025

Ethan

Everyone working the front desk was extremely friendly and helpful. The room was spacious enough, and cleanly enough. The price was very decent for the hotel having downtown accessibility. Conversely, the parking was a bit pricely, but it was convenient, and I appreciated the in-and-out privileges that came with it. My only real complaint is with noise. From ~2 AM - 7 AM, there was relative quiet, but anytime outside those hours, the noise of cars from the higway behind the hotel is very present, and very very annoying. My running the fan for my room was not enough to drown that noise out once the morning rush began. But if you're a heavy sleeper, this spot will definitely be perfectly fine for you.

Self

10/10

Exceptional

10 Nov 2025

Bradley

Yes

8/10

Excellent

10 Nov 2025

Dshonne

Clean room and comfortable beds.

Leisure Partner

10/10

Exceptional

10 Nov 2025

John

Great friendly staff, room was excellent. Great breakfast also. Will always stay at the Sheraton Charlotte when visiting Charlotte, NC
Once again, staff was suberb and the room !!

Leisure Partner

8/10

Excellent

05 Nov 2025

Sarah

Friendly staff and big, clean rooms. The lobby was maybe being renovated so some things not fully working like the automatic doors. Parking is more expensive than listed. Overall nice experience though

Leisure

10/10

Exceptional

04 Nov 2025

Londy

Great overall

2/10

Poor

02 Nov 2025

Elisha D.

Upon getting to the hotel at check-in time, the type room we booked wasn’t ready or available. We were told we’d have to wait more time to get that type of room or could take a downgrade with no refund on difference. Or we could take a double queen room instead to still get the view we paid for. We chose the queen room so we didn’t have to wait. The beds were actually full size beds and uncomfortable for two adults to sleep in together. The shower was small and the bathroom sink had to stopper in it for the water. A very disappointing time and stay even for one night. Very inconvenient.

Business_and_leisure Family

10/10

Exceptional

02 Nov 2025

Antoinette

Went well

Leisure Friends

10/10

Exceptional

30 Oct 2025

Fuad

Excellent

10/10

Exceptional

28 Oct 2025

Elizabeth

Wonderful all around!!!!!!

10/10

Exceptional

27 Oct 2025

Brandon

Amazing hotel. Can’t wait to stay again

Leisure Friends

10/10

Exceptional

27 Oct 2025

Christina

Everything was great. Only thing is no free breakfast and we had to pay for it

Leisure Friends

10/10

Exceptional

26 Oct 2025

Theresa

Close to Panthers game. New, clean, modern. Crowded and noisy ground level but quiet rooms upstairs. Great sports watching venue!

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Timothy

Staff was rude during check-in check out. Doors broke, parking gate broke.

Leisure Partner

10/10

Exceptional

25 Oct 2025

Linda

Didn’t have breakfast but had dinner and the burgers were delicious

Leisure Family

10/10

Exceptional

24 Oct 2025

Angela

Entire hotel was clean, smelt clean, felt clean. Every employee was friendly and helpful. Late night dinner from the bar was excellent.

Friends_and_family Friends

10/10

Exceptional

24 Oct 2025

carl

The staff were busy but very polite and efficient. We didn’t eat breakfast… it seemed overpriced and not appealing.

Leisure

10/10

Exceptional

18 Oct 2025

Aidan

Loved it

8/10

Excellent

14 Oct 2025

Michelle

The staff was incredible !! Southern Hospitals is real ! Only thing is the exterior of the building needs maintenance like a was or a paint job. Also the shower water pressure is so intense. Need to change the fixtures. Other than that everything else was great !

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Evettea

Very nice and clean. In the city and close to everything

Self

6/10

Pleasant

12 Oct 2025

Sharon

The room size was extremely deceptive, it wasn't very clean as well. Limited dining option. The late night check in gentleman the next day made our stay much more pleasant. He was helpful, told me some things we could do and that wAs nice. Oh, I didnt like the way the staff was treating what i assumed was a homless or less fortunate man. I brought him his food and I was then looked at by staff like a leopard. Sad but that was my experience so we extended our stay but stay elsewhere.

Business_and_leisure Partner

10/10

Exceptional

12 Oct 2025

Cedric

Everything went so smooth and this my first time really planning a trip

4/10

Poor

11 Oct 2025

Lizbeth

Room wasn’t that clean, I expected more. Plus the plumbing was weird. Shower was always cold and the sink faucet would splash everything. Wouldn’t stay here again. Also the parking was kind of a hassle.

Leisure Self

10/10

Exceptional

11 Oct 2025

Rainer J

Stayed here last night for my BF birthday and everything was amazing!!! Very nice hotel and the staff was beyond extraordinary ❤️ we will be back and I will recommend to everyone!

Leisure Partner

10/10

Exceptional

10 Oct 2025

Renee

Clean room, friendly staff, enjoyable family time with food and a good time.

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Savannah

Very satisfied with this hotel! Would stay again.

10/10

Exceptional

06 Oct 2025

Divonte

Everything was amazing, definitely gonna rebook in the near future.

Partner

10/10

Exceptional

06 Oct 2025

Jose

The view was spectacular and the roof top just topped it off.

Leisure Partner

6/10

Pleasant

06 Oct 2025

Denisha

The bathroom wasn’t clean. There was a used toothbrush stuck between the shower gel and shampoo in the shower, and the trash was not emptied.

Leisure Friends

8/10

Excellent

05 Oct 2025

Jaime

Nice Hotel

Business

6/10

Pleasant

05 Oct 2025

Krisztina

Very noisy

Leisure Family

10/10

Exceptional

05 Oct 2025

Kathleen

Great from beginning to end

Partner

10/10

Exceptional

04 Oct 2025

Jessica

Clean and beautiful hotel in a great location

Friends_and_family Family

8/10

Excellent

04 Oct 2025

Alex

Allow screen mirroring on the tvs

Leisure Family

6/10

Pleasant

01 Oct 2025

Mitchell

Overall, it was okay, but the overalls seemed a little old and not very clean. The reception could also be a bit more welcoming.

Business

10/10

Exceptional

28 Sep 2025

Shawn

Super comfortable beds

Leisure Family

10/10

Exceptional

24 Sep 2025

Melissa

Great service

10/10

Exceptional

24 Sep 2025

Andrea

Parking situation was a breeze! Being new to the city I thought it would be a little more hectic & complicated. Front desk girl was soooo nice & answered my questions. Room was spotless & the view was beautiful. If I ever go back to the city I will definitely be staying there again.

Leisure Family

10/10

Exceptional

23 Sep 2025

Aiko

I think it would be better if there was a shopping area near the hotel.

6/10

Pleasant

21 Sep 2025

Marsha

request not granted

we had requested two rooms on the same floor close by. This was because we had two grandchildren that were running between the rooms. But Sheraton was not able to schedule this. Parents were on eighth floor, grandparents were on 11th floor.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

maria

The area was great but on weekends is deserted, I guess the area is mostly government and office’s buildings. Very close to the Hall of fame but other than that very little to do unless you drive to another area

Leisure Partner

2/10

Poor

20 Sep 2025

Audrey Kaye

You have to pay $25 parking fee

Business_and_leisure Family

10/10

Exceptional

19 Sep 2025

Olivia

Good location, good bar

10/10

Exceptional

18 Sep 2025

Derrick L.

Great stay in The Queen City

The property is exactly as described it is in an absolute fantastic location adjacent to everything

Business

10/10

Exceptional

16 Sep 2025

constance

Clean room, good price, great breakfast. Bar was lack luster and highly over priced for not great drinks

Leisure Partner

6/10

Pleasant

15 Sep 2025

Howard

Paid for the room and still had to pay to park. Didn't print a parking reciept so I could expense it and when I called an attendant, they hung up me. No very professional at all!!

Business Family

8/10

Excellent

14 Sep 2025

Carlos

Ok expected better.

This was a good stay. Was only there one night. Front desk was not on top service. Place was extremely crowded. Some elevators out of service and repairs going on.

Partner

10/10

Exceptional

13 Sep 2025

Philomena

Lovely place

4/10

Poor

12 Sep 2025

Ebony

Didn't get the room we paid for, we didn't have a microwave and it takes forever for them to give your deposit back wasn't really my cup of tea

10/10