Name: Sheraton Charlotte Hotel
Address: 555 South McDowell Street, Charlotte, 28204, US

6/10

Pleasant

01 Aug 2026

Jordan

The property itself was beautiful and the initial room we had matched. however we didn’t have anything but scalding hot water in the bathroom and after about two hours of trying to get it fixed late at night, we had to move to another room.

10/10

Exceptional

29 Jul 2026

Mel

It was an amazing birthday trip for my husband and I. We can not say enough about the Sheraton Suites on McDowell Ave in uptown Charlotte NC. The staff, Alliah, Jennifer and Lindsay were super helpful and accommodating. Our 14th floor lodging left Nothing to be desired. This was the best birthday stay I’ve had since moving to the Charlotte area. The room was spotless, the amenities were amazing. The food in the restaurant was divine. We actually chose to eat there two nights in a row. We didn’t even want to venture out. All of our needs were met in-house. We will be back in the next month or so, I felt like queen for a day. Mel and Regina Barrett

8/10

Excellent

25 Jul 2026

Malena

Friendly staff, good location and clean room but elevators didn’t work :( only downside

4/10

Poor

23 Jul 2026

James

Breakfast is over price elevator was horrible waiting about 20 mins evertime

6/10

Pleasant

22 Jul 2026

Sherrie

2 out of 4 elevators are not working which makes the process of getting to your room and to the lobby delayed and very inconvenient. However, the food is really good so it made up for the elevators being down.

8/10

Excellent

21 Jul 2026

Luis

it was a great experience!

Family_with_children

6/10

Pleasant

20 Jul 2026

Zandra

At the time of the stay only two elevators were working which was a huge inconvenience..wait times were long

Friends

10/10

Exceptional

20 Jul 2026

Erika

Great stay convenient location

Friends

6/10

Pleasant

20 Jul 2026

Sandra

There were only 2 working elevators which made for an extremely long wait since we were on the 14th floor. We had to take the stairs down anytime we were going out.

Family

2/10

Poor

20 Jul 2026

Amy

The room was 82 degrees the air conditioning was not working properly and they could not accommodate for a room change. The elevators were down only 1 working and hotel at capacity took an hour to get to your room. Nothing was done via manager to correct the issues. Terrible stay I will most likely not return to this hotel.

Friends

8/10

Excellent

19 Jul 2026

Funtela

Check in was fast even though it was a busy night due to concert. Room was clean. No issues. Of note, it is walkable to Bank of America Stadium buy wear comfortable shoes.

Self

10/10

Exceptional

19 Jul 2026

Sharhonda

Clean rooms including bathroom. Pool area very nice. Rooftop bar!!!!!! Breakfast was better than the USUAL hotel breakfast. Close to everything you need and event centers. Quick access to highway

Self

10/10

Exceptional

19 Jul 2026

Nathalia

Very helpful staff.

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Melissa

While the stay itself was great the accommodations of the stay were not. The room expectations were hight for the price we paid but unfortunately the room requires major updates as the door requires assistance and walls were buckled due to clear water damage the room appear to be out of if available this 90s show. Overall the staff was great and the room was clean. Will I return probably not. Will I refer maybe but overall. I would give it 3 stars

Friends

10/10

Exceptional

18 Jul 2026

Cassandra

Great location for the Chris brown and Usher concert.

Self

2/10

Poor

16 Jul 2026

Angel

This place is old and dirty. It looks pretty good when you first walk in. Lobby furniture is old and stained. Our room had old candies on the carpet, our daughter’s room had a fake eyelash!! Later we discovered a reddish brown stain on one of our sheets. No mini fridges in the rooms, you had to ask for one. They did bring one promptly but it didn’t fit into the built-in area so it just sat in the corner on the floor. If she didn’t have a conference and we needed to have an adjoining room to take care of our grandson we would have left immediately. Two of four elevators were out of order, so they encouraged taking the stairs by offering free bottled water. But the cooler was empty two of the three days. When we asked a manager looking guy where the stairs were on the first day, he had no idea. The second day when there was no bottles of water we asked the front desk. She had no idea what I was talking about. Unreal! The espresso machine was broken so they could not offer specialty coffees. Staff made it seem like it’s been broken for a while. The pool was dirty, really filthy and the water was cloudy. After a rain it turned green the next day. With that rain there were pipes in the ceiling of the ping pong area that were leaking with buckets placed around. The food is mediocre at best. But the staff in the restaurants were nice and accommodating. I would be disappointed if this was $250 per night but it was $600 per night. Unbelievable! Truly disappointing and just gross.

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Megan

Out of service elevators

Family_with_children

4/10

Poor

15 Jul 2026

John

Elevators were broken, bathroom in the room was not cleaned well, sheets were a little dirty. The AC worked well though in the room

Partner

10/10

Exceptional

13 Jul 2026

Rosalba

We felt extremely safe and pampered during our stay.

Family

10/10

Exceptional

12 Jul 2026

Vanecia

Safe and clean accommodations.

Self

6/10

Pleasant

12 Jul 2026

ALICE

--The remodeled bathrooms need hooks for towels and clothes.
--The elevators weren't working and I had to walk up the stairs. however, on my day to depart, they were working.
--The registration staff were excellent but there was only one person working. Had to wait to check out.
--A light and electrical plug are needed in the bedroom near the mirror so I could finish dressing and dry hair when bathroom was in use.

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Donette

Our first room was missing the fridge and the ac chipped in like a roaring steam engine which made sleeping difficult. We had to extend our stay due to a cancelled flight and ended up with another room that had the fridge and a quiet ac. I was not aware until then that the ac wasn’t the same in all rooms. Had I known I would have requested to switch from the first room. We discovered that the tax charged on our dining at the lobby restaurant was way above what it should be. When brought to the managers attention he claimed he was unaware and could not adjust his system. After much back and forth he ultimately gave us a small credit despite my insistence that I was more interested in an explanation and assurance that it would be fixed so unsuspecting guests won’t be overcharged. On one bill with only 2 drinks the tax rate was over 17% on the one with our meals it was over 13%. Upon consulting Google the tax rate at restaurants are 8.25% for food and 9.25% for alcohol so it seems there’s an up charge at the lobby restaurant which should be itemized on the bill and it’s not and no one seems to know why that is. It was otherwise a decent property. Parking is steep at $30/night though.

Partner

10/10

Exceptional

09 Jul 2026

Chris

.

4/10

Poor

06 Jul 2026

Jerald

Said was walking distance to resturants and bars. Was not. Property was dirty and when I parked in the garage we had to walk through construction with debris all on the floors in an old part of hotel that was just really sketchy

Partner

6/10

Pleasant

05 Jul 2026

Debra

I am disappointed that the experience wasn’t what I expected. I finally got the air conditioner to work by Friday evening. The curtains did not want to close or open. The room door kept catching and not would not open easily. I’m not sure what was going on with the elevator- I was semi stuck twice but the lady at the desk told me at check out says “oh, we know. Sorry about that but they will be fixing it one day next week. The refrigerator/ chiller door never closed completely and never got cold.
The food was good with great portions and taste.

Self

10/10

Exceptional

05 Jul 2026

CHUN

good

Family_with_children

8/10

Excellent

29 Jun 2026

Victoria

2 of the restaurants are closed on Monday and Tuesday, the Rooftop bar and the sports bar. Was disappointed to discover this during our stay. But the breakfast buffet is very good!

Partner

10/10

Exceptional

28 Jun 2026

LaDonna

Beautiful hotel, friendly staff and conveniently located to everything.

Partner

4/10

Poor

28 Jun 2026

Dakiti

Air was not working properly, did not have a fridge in my initial room. Had to change rooms 3 times due to AC issues. Extremely frustrating and no compensation offered. Front desk offered extra Marriott points but I never saw them. They offered free breakfast but we did not even want to take advantage after our experience. Very disappointed.

Family_with_children

10/10

Exceptional

27 Jun 2026

Candy

Staff was excellent !!

8/10

Excellent

27 Jun 2026

Joanna

Very nice hotel, great location, half elevators were not working so made for long waits to get to floors.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

William

Room and staff were great. Building and parking are a bit confusing so be prepared. You need your room key to get in and out of the gated lot. Not an issue until you turn in your key and need to leave. Then it gets tricky. Nice food in the hotel!

Friends_and_family Family

6/10

Pleasant

25 Jun 2026

Hector G

Elevators are

10/10

Exceptional

24 Jun 2026

Latasha

The elevators were very slow

Partner

8/10

Excellent

22 Jun 2026

Heather

Great location, clean rooms. Only two of the four elevators were working so there were LONG wait times and the stairs didn’t lead to an exit, only to the basement.

Family_with_children

8/10

Excellent

22 Jun 2026

Matthew

Rooms are pretty much upgraded however some common areas are showing the age. Slowest elevator system in America.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Nanette

Beautiful property. The indoor pool was a bit dated but clean and functional. Lovely rooms. The restaurant was a bit expensive but the food was good.

Family_with_children

10/10

Exceptional

21 Jun 2026

Debbie

The food was great. Loved the bar area and the staff went above and beyond to help me with an issue with Ticketmaster Travel. Thank you so much.

Friends

4/10

Poor

21 Jun 2026

Kris

My rating is solely based on the elevator issues at the hotel. Waiting in lines of 20-30 people to go up to your room is not a good look

8/10

Excellent

21 Jun 2026

Amy

Excellent stay... except, we were there for a very popular concert in the area and it was packed, with only two of the four elevators working. Other than that, no complaints at all.

Friends

8/10

Excellent

21 Jun 2026

Akhila

Everything was excellent except for when we needed more towels in the morning. The first set of towels the hotel staff brought us had mold on them, which was very concerning

Family

4/10

Poor

19 Jun 2026

Joye

I chose this hotel expecting a high-end stay to match the expensive rates, but the reality fell short. The property is undergoing a remodel, and the lobby just plain stunk from the ongoing construction materials being used. Because of this remodeling, the entry from the parking garage was completely blocked, yet I still had to pay a self-valet fee of $30 just to park my own car-for less than a 24 hour stay. Inside the room, the drainage in the bathtub was so poor that water pooled up to my ankles during a shower. Even from the 8th floor, all I heard all night long was the traffic noise. Including several different times of sirens, motorcycles, etc. The expense simply does not match the substandard experience provided.

Family_with_children

10/10

Exceptional

19 Jun 2026

April

Hotel stay was amazing...

Friends_and_family Friends

10/10

Exceptional

19 Jun 2026

Tonya

Great experience at this hotel. Room was clean and staff was friendly!!

Family

10/10

Exceptional

18 Jun 2026

Tamara

We really enjoyed our one night stay here. The staff was very helpful when we checked in. From where to eat and how to get around. Perfect location for our concert at Spectrum Center. Great pool facilities. Looking forward to coming back whenever we're back in town.

Family_with_children

10/10

Exceptional

17 Jun 2026

Abigail

Clean room

Partner

10/10

Exceptional

14 Jun 2026

Dimetrick

Amazing staff, clean room.

6/10

Pleasant

13 Jun 2026

Debra

Only 2 working elevators of the 4 and housekeeping was using them too making the wait when you had your suitcase and couldn’t use the stairs way too long and then cramming people in.

Self

10/10

Exceptional

13 Jun 2026

Myles

Great customer service!

Partner

6/10

Pleasant

07 Jun 2026

Melsy

Views were stunning, my ac didn’t really work well and my room was at 78 degrees while the ac was set to 60 and it wouldn’t cool. Would give 5 stars but since it was hot I couldn’t enjoy as much. Would love to try again but I’m worried about the ac

Partner

2/10

Poor

06 Jun 2026

Laurie

The reviews for this hotel were good. When we arrived we were extremely disappointed. The building was under construction. Self parking ($30 per day surcharge) was quite a walk to the entrance, and not in good condition. I did not see lighting but it was daytime so could have existed. Upon entering, the front desk clerk was efficient and pleasant. The hotel did not seem clean. When we got in the elevator to go to our floor it soon became obvious that the elevators were not working properly. The doors would not open on our floor in at least four attempts of pushing the correct button. The noises coming from the elevators were unsettling at best. After getting out a few floors above our’s when the doors did open, we realized there was no way we could carry our luggage down two flights. The thought of dealing with the elevators was overwhelming. What if the doors didn’t open at all and we were stuck? At that point we made the decision to go back to the front desk, cancel our reservation, and find accommodations elsewhere. The front desk clerk was polite, said she understood and that the elevators were a problem, and promised to call the company with which we booked to begin the refund process . She also promised we would not be charged for our short timeframe parking. I’m hoping my refund comes through quickly as promised. Definitely not a hotel we would recommend. I have never had an experience like this in decades of travel.

Friends_and_family Friends

10/10

Exceptional

05 Jun 2026

regina

the room was clean,the staff at the front desk was very nice and helpful, valet was nice and helpful, the Breakfast was good. bartender was helpful

8/10

Excellent

31 May 2026

Ashley

Check-in was quick. Staff was friendly. Loved the open parking lot next to the hotel. Parking is $25 for self parking. Valet is an option as well. Not sure of the price. Lobby looked inviting and beautiful. Didn't get a chance to dine at the City Lights. I know expedia offered a 15% off towards my food and drinks but the receptionist at the hotel didn't mention it when checking in so I'm not sure if they honored it. The elevators are little slow but once I got to the room. It looked clean. The bathroom was clean but small. The shower floor could have used a good scrubbing. A lot of soap scums in the tiles. There was a hole in the wall with wires hanging from it. Not sure what was supposed to be there but I took pictures. I had a renovated two queen beds room. The queen beds looked more like double beds but were comfortable. The pillows were soft but became flat upon laying on them. I did find a press on nail on the floor which indicated that they did not vacuum the floor and the desk and night stands could have used a wiped down. Found liquid stains on both of them. The room I had was by the elevators and I could hear people talking and housekeeping playing music from the hallway. Also, I booked because it was a short walk to the Spectrum Center which on expedia it said a 12 minute walk when it is acutally 16 minutes. Overall, the stay was okay.

Friends

4/10

Poor

31 May 2026

THOMAS

Waited 15 minutes for an elevator. Complete unacceptable!! Bar food selection was too small. Breakfast buffet was not a buffet. It was just a contnental breakfast

6/10

Pleasant

31 May 2026

Tiffany

Only 1 elevator was working including for the service staff.

Family_with_children

6/10

Pleasant

30 May 2026

Brittany

The hotel was great minus the elevators not fully working. Clean, comfortable, and close to food.

Self

10/10

Exceptional

27 May 2026

Jasmine

Hotel was nice, very clean. My only thing is the staff kinda expect you to know what to do when it’s in your job description to help.. I don’t like that. It’s always the front staff ruining the experience being overzealous. Other than that the cleaning staff was kinda cool but in the way.. it was nice though very and I would stay again,

Partner

8/10

Excellent

27 May 2026

saprina

Different atmosphere within the hotel was a lovely. And having different options to eat from.

Partner

8/10

Excellent

26 May 2026

Jeremy

The Uptown Charlotte Sheraton is an older property that has recently been very nicely renovated. The room was clean and pleasant as well as the common areas and restaurants nicely updated. The City View was worth the extra cost. My only complaint is in regard to the elevators. The main elevator lobby has 4 elevators, during our stay only one of the 4 was in service and it was slow. In a 14 floor building having only one elevator trying to service all of the floors is a nuisance. The longest wait for the elevator was about 6 or 7 minutes but at this price point that is too long.

Partner

10/10

Exceptional

25 May 2026

Rebecca

The Sheraton is always our favorite place to go. It's not directly in uptown Charlotte but close enough that you can still go explore the city. The rooftop bar is top tier, from the bartenders to the views, all around greatness. The rooms are nice and clean. I definitely recommend staying here.

Friends_and_family Friends

6/10

Pleasant

25 May 2026

Dana Michelle

This Sheraton property needs a remodel terribly. Property is dirty and rundown. Broken gate, broken card access to park, 2 out of 4 elevators broken down. You’d wait for almost 5-7 minutes for an elevator that beeps terribly loud between floors! Staff were pleasant and friendly. Wasn’t told about my free breakfast that I had paid for through Expedia when I booked my travel, so that was a little frustrating to learn about half way through my stay. Loud parties on the weekend… little more of a party crowd than I would expect. This is one of the more run down properties I’ve ever stayed at for the Sheraton. I’ll be staying somewhere else next time I’m in Charlotte.

Partner

8/10

Excellent

25 May 2026

Lucretia

Great room, very clean. Staff was super helpful at both the front desk and restaurant. Breakfast was terrific (great coffee!)
Our only and very frustrated complaint was that there was only one working elevator the whole weekend for a 14-story building!! We waited almost 15 minutes to get to the lobby several times and even missed the shuttle to the wedding we were in town for (we were on 12th floor) and had to call an uber.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Robin

Super friendly and nice staff! Great rooms, comfortable beds, and very clean. Great stay!

6/10

Pleasant

20 May 2026

Jazmin

It was a ok stay but i never received my security deposit back

10/10

Exceptional

12 May 2026

Teresa

Great

10/10

Exceptional

09 May 2026

Tricia

Great location!

Friends

10/10

Exceptional

01 May 2026

Brittley

Good location.

Family_with_children

6/10

Pleasant

28 Apr 2026

Jozabad

Didn’t do breakfast. Not sure if they had that option either. Parking was fine.

Family_with_children

8/10

Excellent

27 Apr 2026

Gabriela A

We had a great overall experience during our stay. The hotel itself was beautiful, clean, and well-maintained, and the staff truly stood out—everyone was friendly, attentive, and went above and beyond to make sure we were comfortable.

At check-in, there was a temporary issue with the water line, which meant no water or AC for a couple of hours. While inconvenient, the situation was resolved, and everything ran smoothly afterward.

The only concern came on the morning of checkout when we discovered our rental car had been hit in the parking lot. While this wasn’t the hotel’s fault, it did bring some awareness to the parking situation. We initially believed the lot was reserved for guests, but it appears to be accessible to the public, and the entry/exit gates were not functioning at the time.

Despite that experience, we truly enjoyed our stay. The staff and overall quality of the hotel made a lasting impression. With a bit more attention to parking security, this would easily be a perfect stay.

Partner

10/10

Exceptional

19 Apr 2026

Raymond

Everyone were very helpful. Check in was a breeze.

Friends

10/10

Exceptional

14 Apr 2026

Stephanie

Clean room
Friendly staff
Yummy food

Friends

10/10

Exceptional

12 Apr 2026

carlos

Great please to stay

Friends

6/10

Pleasant

12 Apr 2026

Angela

We spent extra money to stay at this hotel to almost be told we can’t bring up breakfast that we paid for up to the room, the pool doesn’t look like the pictures, the parking lot is gross.

10/10

Exceptional

11 Apr 2026

Erin

Overall great stay in a great location in downtown

Family_with_children

10/10

Exceptional

08 Apr 2026

Enilda

Everything was good

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

daven

clean room affordable very nice

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Phil

Good place clean reliable

10/10

Exceptional

03 Apr 2026

Ryan

Clean room

Friends

8/10

Excellent

03 Apr 2026

Lisa

Room wasn’t super clean (floors) but bed sheets were fabulous!

Partner

2/10

Poor

01 Apr 2026

omar

trash

Friends_and_family Friends

10/10

Exceptional

22 Mar 2026

Holly

It was a very nice room but odd that it didn’t have a microwave or fridge.

Ron at the front desk was so kind to my daughter and I. He is key to your customer service!

Family_with_children

2/10

Poor

22 Mar 2026

Loiy

Gave us wrong room, not what we paid for. When we asked to switch everything was sold out.

2/10

Poor

21 Mar 2026

Basha

Bad experience all around.

Partner

8/10

Excellent

18 Mar 2026

Mikalee

The room was nice & clean upon arrival, had somewhat of a stale smell but nothing crazy. Valet & check in staff were welcoming and friendly , as well as the bartender.

Only issue we had , a random storm hit CLT in the midst of our stay & the window was persistently leaking - the carpet near the window stayed wet after that.

10/10

Exceptional

17 Mar 2026

Nydarrius

🔥

10/10

Exceptional

07 Mar 2026

Rishawn

Loved

10/10

Exceptional

02 Mar 2026

Michelle

The room was clean and updated. Pet-friendly. Good location to downtown. Pleasant staff. Great gym.

Pet

10/10

Exceptional

28 Feb 2026

Stephanie

Overall I enjoyed my stay.

10/10

Exceptional

28 Feb 2026

Harriett

The room was nice and comfortable. The staff was very helpful and the hospitality was top notch.

Friends

10/10

Exceptional

25 Feb 2026

Cesar Thomas

Very clean

2/10

Poor

20 Feb 2026

Kanari

Will never stay here again.

Friends_and_family Family

8/10

Excellent

17 Feb 2026

Jorge

Excelente hotel

8/10

Excellent

16 Feb 2026

Susan

The room was very nice, but the shower pressure and temperature didn't adjust well. And the gym was disappointing. Lots of cardio equipment, but some of it didn't work. Not enough dumbbells, broken cable machine, and another machine missing a pin for choosing the weight.

Friends_and_family Friends

10/10

Exceptional

15 Feb 2026

Raymond

The service from check in until check out was outstanding

Business_and_leisure Self

6/10

Pleasant

08 Feb 2026

Jaysen

Room was nice, friendly staff, but prices in every restaurant and bar were way overpriced for what was being served. The hotel also has some issues with the fire alarm in the place as it went off twice and one of those times was very early in the morning. Not fun

Leisure Family

4/10

Poor

05 Feb 2026

Tiffany

Room Issues: As soon as I walked into the room, I was hit with a noticeable, lingering odor. It smelled like a mix of old dampness and poor ventilation. For the price of the room, you expect it to at least smell clean.
Inconvenient Food Policy: To make matters worse, the hotel has a policy that all food deliveries must be left in the lobby. I wouldn't mind this if there were a secure system, but the bags are simply left unsupervised on a table for anyone to grab. Having to go down several floors to pick up cold food from an open lobby is not the \"hospitality\" experience I expected.
Overall, the lack of service and the strange restrictions made this an unpleasant stay. I won't be returning

Business

10/10

Exceptional

03 Feb 2026

Keenan

Clean and comfortable

6/10

Pleasant

27 Jan 2026

Paula

Room was comfortable. A bit outdated.

Business

10/10

Exceptional

26 Jan 2026

Lucine

After the horrendous ordeal of dealing with American Airlines flight cancelled, sleeping in the pit of hell (Miami Airport), the stay at this hotel was a welcomed reprieve!! The staff was amazing. Stephanie was exceptional!! She welcomed us listened, provided us guidance and fair to say peace. We are so appreciative of our experience at the Sheraton and would recommend staying here.

Leisure Family_with_children

10/10

Exceptional

14 Jan 2026

RONALD

Very clean room.

Leisure Partner