Name: Residence Inn Charlotte City Center
Address: 220 East Trade Street Suite 1400, Charlotte, 28202, US

10/10

Exceptional

22 Jul 2026

Clarese

Amazing staff large rooms !

10/10

Exceptional

19 Jul 2026

Gabrielle

Came in town for a concert. Nice location downtown. Lot of food places in walking distance.

Partner

10/10

Exceptional

18 Jul 2026

Lakasha

Very nice stay and great customer. Would stay again.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Ernest

Everything you want in location

Partner

10/10

Exceptional

17 Jul 2026

Clifton

Always a pleasant stay at the residence inn

4/10

Poor

15 Jul 2026

Mackenna

My room smelled like mildew and there was constant music playing until almost 11 every night. Last night was a drum line.

Self

8/10

Excellent

13 Jul 2026

Linda

the staff manning the registration/check in area were great. Unfortunately the hotel didn't have rooms ready well past the check in time and there were many unhappy people crowding the reception area. I guess they need more staff to clean the rooms as they were fully booked.

10/10

Exceptional

12 Jul 2026

Jenni

Our room was clean, the studio is stocked with all dishes and anything you would need, I loved the shower, the staff was amazing and very friendly, and the free breakfast was good.

Partner

10/10

Exceptional

12 Jul 2026

Heather

The room was very clean. The bed was comfy. The staff was friendly. Breakfast was good.

Friends

8/10

Excellent

09 Jul 2026

Ricky

Extremely hard to find entrance/exits into hotel from parking deck.

Family

10/10

Exceptional

08 Jul 2026

Antonia

Ubicacion

Family

10/10

Exceptional

07 Jul 2026

George

Very helpful staff, Breakfast was good and the Bar was clean food service

Family_with_children

10/10

Exceptional

07 Jul 2026

Clarence

Great hotel.

10/10

Exceptional

07 Jul 2026

Jefferson

On my stay everything went smoothly from checking in to checking out. Friendly staff

Self

4/10

Poor

06 Jul 2026

Rad

The location is strange and unusual. The TV only picked up a couple of channels and the TV placement is getto.
The lightening in the bathroom is horrible and the breakfast was terribly disorganized. One poor woman working like crazy but, getting very little done and virtually no food on the bar......
The young lady that checked us in was wonderful

Partner

4/10

Poor

06 Jul 2026

Timothy

Room had pet odor. Me and my family had allergic reaction. Didn’t even want to sit on the furniture. Had to wipe down the entire room with wipes. This room did not have an electric stove top which I booked. I was given an electric skillet. Remote for both TVs were broken. Showers hot and cold levers were in reverse.

Family_with_children

10/10

Exceptional

02 Jul 2026

Erika

Easy and quick check-in. Perfect location if you are visiting Spectrum Center. Clean and spacious rooms.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

CINDY

Close access to Convention center / kind staff

Family

10/10

Exceptional

29 Jun 2026

Tisha

Great space, everything is well documented in the welcome sheet and email. The staff are so kind

Friends_and_family Friends

10/10

Exceptional

29 Jun 2026

John

The initial impression pulling up to unload was really bad. It’s unclear which “lane” for valet and which is self park. No signage and a tight space turning in from a busy city street. Awkward. One of the worst initial impressions ever.

However, once you finally get in and up the elevators (takes time, there are two hotels stacked on each other in this high rise), the check in, the staff and ultimately the room were all fantastic! The city view from the 21st floor was incredible. Especially at night. Looked like Manhattan.

The hotel felt more special than the price would indicate. Great experience, except for the car drop.

Self

10/10

Exceptional

28 Jun 2026

Danielle

Clean , amazing view of city , friendly staff

8/10

Excellent

28 Jun 2026

Natalie

Overall a good stay. The concierge and other staff were really attentive. The valet was great. A couple not so clean spots in the room but nothing too bad. Overall was a good stay, especially for the location.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Jillian

The staff really made my stay here!

Business Family

10/10

Exceptional

25 Jun 2026

Kristie

Centrally located and clean. A very nice property!

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Jeannie

Clean room, great amenities and friendly staff. Short walk to the stadium for a concert.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Ahmed

Great clean rooms with nice views. Most of the rooms are in higher floors. Fitness room was good. Angelina from the front desk was so helpful.

10/10

Exceptional

24 Jun 2026

Marisol Torres

Clean room. Excellent staff. Good breakfast

Family

8/10

Excellent

24 Jun 2026

Donald

Breakfast area is extremely small. Our stay was great but breakfast was challenging as food was low due to so many people attempting to eat in a confined space. I would suggest trying to relocate to a larger space

Friends

8/10

Excellent

23 Jun 2026

Le'Von

Would stay again

Family_with_children

10/10

Exceptional

21 Jun 2026

Carlos

Clean rooms and onsite restaurants and bar

Partner

10/10

Exceptional

14 Jun 2026

Tracey

We had an amazing time. The room was better than we’d anticipated. We would definitely recommend this hotel.

Partner

8/10

Excellent

09 Jun 2026

Tara

It was a beautiful facility. The room was very well laid out. And parking in the garage was nicely located. We would definitely stay there again. Loved the room view. Staff was very helpful. And we the restaurant we chose to dine at was decent. But next time I would probably check out the one on the rooftop

Family

10/10

Exceptional

08 Jun 2026

Caroline

Beautiful room. Large shower.

Friends

8/10

Excellent

04 Jun 2026

Gregory

Nice room.

Partner

10/10

Exceptional

02 Jun 2026

Savannah

This property was very clean and very safe. My room on the 19th floor was very big and clean. Everyone in guest services was super helpful with getting me out of the parking garage when I got lost haha. I like that the parking garage has a lot of security and locked doors for guests only. I loved my city views and closeness to important landmarks uptown. I would definitely stay here again.

Self

10/10

Exceptional

01 Jun 2026

Aaliyah

Very clean rooms and excellent staff members.

Self

10/10

Exceptional

27 May 2026

Ryan

Great staff, clean room, awesome location. Parking was a breeze and breakfast included added to the value. Would recommended and return

Partner

8/10

Excellent

26 May 2026

Trish

Beautiful hotel and great location. The parking garage and check in process was a bit confusing. Park in the P4 parking area and use the call button by the door to get inside. Check in is on the 14th floor.

The rooms were spacious and well equipped. Although very comfortable at first, the bed was too soft and we all woke up stiff and sore! Ha! Ha! That’s what happens to middle aged folks! Beds matter!

Enjoy your stay!

Oh, and breakfast was great!

Family

6/10

Pleasant

25 May 2026

Jaquetta

I had a lovely stay. The only downside is parking. To self park is 34$ a day. Otherwise, no problems. 👍

Self

10/10

Exceptional

24 May 2026

John

I love this hotel they always do an awesome job

6/10

Pleasant

14 May 2026

Charles

No nightstand on one side of the king bed, had to put my things on the floor, no cooktop as expected, brought my pans and cooking utensils, and food that needed to be cooked, but all I had was a microwave, the staff at the front desk was very polite, the rooftop bar wasn't open when we wanted to go, neither was the restaurant, valet person reaked of pot which is operated separately from the hotel but you have to use them since the hotel doesn't offer the service themselves, really didn't want them driving my rental car to who knows where, but had to, hotel lacks their own luggage carts apparently you have to borrow them from the valet, and there is no service to assist with taking luggage up to the rooms starting on the 14th floor, under that floor there is a different hotel, the block it's on is creepy, the story is the area was so unsafe that it's safe now with multiple sherrifs, police, armed private security forces on foot, patrol vehicles, and bikes about every 50 feet within the block, and it's convenient to walk to the nice areas a couple blocks away for food and entertainment, public art sculptures and parks, everything nearest to the hotel like a multi-story mall with a variety of shops and eateries is only open a few hours in the morning through early afternoon then they're all closed down at like 2pm, probably because it used to be a dangerous location, but now it seems OK just creepy when you and the police forces are the only people outside at the same time

Partner

10/10

Exceptional

06 May 2026

MARC

Room was clean and fresh, bed was comfortable, great bar on 5th floor and the bartender made some amazing drinks for us. Very enjoyable stay!

Partner

8/10

Excellent

04 May 2026

Marcus

Clean room

10/10

Exceptional

02 May 2026

Ana

Great location, perfect for families!!

Family

8/10

Excellent

27 Apr 2026

William R

The staff was very friendly. The breakfast lady was very nice. We did have some dog excrement outside our door which didn’t get clean up until the next morning. Seems it should have been taken care of immediately. Overall though, an excellent stay.

Partner

10/10

Exceptional

27 Apr 2026

Sterling

Breakfast was good staff was excellent rooftop bar was a amazing vibe and hotel is centered around restaurants and bars… and is directly across from the stadium

10/10

Exceptional

26 Apr 2026

Albert

The breakfast was very nice and the staff was very nice and friendly, on Sunday l meet the kitchen supervisor and she was top tier very nice and friendly. My first ever @ this hotel and l will stay there again when im in town.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Quentin

Breakfast was good an fresh

10/10

Exceptional

26 Apr 2026

Cherial

I was impressed the moment I arrived. The use of the secured gate system showed safety mattered. Having to use your key to access floors and entrance to hotel eased any safety concerns. The attendant who checked us in was extremely polite. Our room was very clean and well kept. Our stay exceeded our expectations!

Partner

10/10

Exceptional

26 Apr 2026

Keosha

Clean room and staff was very helpful

10/10

Exceptional

26 Apr 2026

Marcus

Evet

8/10

Excellent

26 Apr 2026

Ghadeer

The staff were great. Hotel is conveniently located and there are several restaurants within walking distance.

Self

10/10

Exceptional

25 Apr 2026

Elizabeth

Close to everything

Family

10/10

Exceptional

25 Apr 2026

angela

The hotel was extremely clean and the staff was very polite and friendly. Antwon the front desk staff was amazing! Definitely a return visit!

Partner

10/10

Exceptional

21 Apr 2026

Melissa

We had a great time! Our only minor complaint were the directions in the parking garage and the elevators were slow. Overall, we had a fantastic time!

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Jason

The room is vary clean and set up and staff was vary understanding and nice and willing to help breakfast was great wished the bar was open but i stayed on a Sunday night but everything was great

10/10

Exceptional

20 Apr 2026

Breanna

The room was a little dirty but not bad, just had leftover food in cabinets, fridge. Staff was nice but our room wasn’t ready until 6pm, and check is was supposed to be 3pm.

Business Partner

10/10

Exceptional

19 Apr 2026

Bryar

Everything was exceptional

Family

10/10

Exceptional

18 Apr 2026

Deborah

My stay was very nice. The room was clean, spacious and comfortable. I didn’t use th amenities cause my stay was very short cause if visit for the Cardi B concert. I definitely would return for a longer stay.

Self

10/10

Exceptional

17 Apr 2026

Sjabreiah

Amazing

10/10

Exceptional

13 Apr 2026

Elizabeth

Everything was great served its purpose of me being in charlotte

Family_with_children

10/10

Exceptional

13 Apr 2026

Jose F

Breakfast was complete and fresh, area was clean and staff complementary.

Partner

8/10

Excellent

12 Apr 2026

Eric

Room was clean and staff were professional. The free continental breakfast however was just average.

Self

10/10

Exceptional

12 Apr 2026

Gabrielle

Great stay and convenient to Spectrum Arena.

Family_with_children

10/10

Exceptional

11 Apr 2026

Jonathan

Absolutely Nice.. Just Like Being At Home.. My Go Too Every Time In Charlotte!

Friends_and_family Family

8/10

Excellent

11 Apr 2026

Roderic

Nice Hotel !!!!

10/10

Exceptional

10 Apr 2026

Carol

Breakfast was great!

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Paul

What can I say about this Hotel other than EXCELLENT all away around. The staff is top notch. The check in staff upgraded me to a one bedroom suite on the 18th floor with a corner view of downtown. I don’t have any loyalty card with them but treated me as I was a gold member. Being across the street from the Spectrum center was a big plus. I will be staying with them again

Partner

10/10

Exceptional

10 Apr 2026

Daniel

Didn’t get up time for breakfast,

10/10

Exceptional

09 Apr 2026

Anna

Great breakfast and wonderful breakfast manager, very friendly and personable

Partner

10/10

Exceptional

06 Apr 2026

Noe

Friendly staff, very clean, and great location

Self

10/10

Exceptional

31 Mar 2026

Keith

Enjoyable place to stay in downtown Charlotte. Love the proximity to the Spectrum Center. Parking is a little confusing with two hotels sharing the same building. Signs at parking said $17 per night but it’s $34 per night for self parking and $42 for Valet parking.

Partner

10/10

Exceptional

31 Mar 2026

Shaun T

My experience felt as if i was at a resort.. I didn't have to leave the space..From breakfast, fitness and the amazing nightlife experience on the rooftop..

Self

8/10

Excellent

31 Mar 2026

Heather

Breakfast was ok not great

6/10

Pleasant

30 Mar 2026

Kevin

Everything about the hotel was fine, the check-in process was ridiculous, we showed up at 4:30 an hour and a half after check-in, and had to wait about an hour to get our rooms. Every time we asked we were told the same thing, they just need 20 minutes more. They were severely shortstaffed all around, however outside of the check-in process everybody was very friendly. They only had one person helping with breakfast which was ridiculous based on the size of the hotel. She was running around working as hard as she could and stayed very professional and polite, but could not keep up with the demands of dozens of guests in a very small breakfast area with equipment that did not hold up to the size of the hotel. I don’t blame the staff I blame whoever owns this for not investing or hiring enough to keep up with it. The location was amazing, the hotel was in great shape , the only issue with short staffing and incompetent staff.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Jeffrey

Rooftop bar is great.

Partner

2/10

Poor

28 Mar 2026

Luis

We got to the hotel... we were told there was no parking at the front so we had to park on the parking deck.. which was confusing.. we carried all our luggage with us thinking it was a simple process but was not. We had to walked up and down stairs then out to the main street with our toddler while carrying our things.. finally reached the main entrance to find out we need to ride a elevator to the 14th floor. We got on the elevator not knowing it needs a key to operate... the elevator closed and didn't open until someone on the outside pushed the button to use it. Made it to our room to the handicapped rales in shower were leaking black stuff. Table was sturdy. Crumbs in chair. Breakfast was not good. I went outside to smoke to find out I have to walk through the parking deck on again because the main entrance was not open at 6am. Thought we could enjoy the roof top to find out it was for adults only. I was totally not prepared for this night mare! The hotel had a amazing view but that is about all I can say

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Keygona

Friendly clean and nice staff

10/10

Exceptional

22 Mar 2026

Charles

Breakfast staff was awesome!!!

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Mercedes

Amazing 10/10 i’ll be back

Friends

2/10

Poor

20 Mar 2026

John

Poor check in

10/10

Exceptional

20 Mar 2026

Anna Grace

Excellent hotel and staff service. ⭐️⭐️⭐️⭐️star

Family

2/10

Poor

19 Mar 2026

Eric

All elevators not working and the staff just puts you on hold. Had to walk 17 flights of stairs with luggage and trade show gear with freshly operated on elbow. Marriott continues to slide from the legacy it once was.

10/10

Exceptional

15 Mar 2026

Bruce

Everything was great. Great location

Self

10/10

Exceptional

15 Mar 2026

Mike

Great location

10/10

Exceptional

15 Mar 2026

Peter

Great location, amazing service and outstanding staff.

Partner

8/10

Excellent

14 Mar 2026

Courtney

I love the hotel the only issue I had was charges trying to be pulled from my account 3AM as if someone downstairs trying to bill my room with the card on file luckily I keep my cards locked also my girls and I stayed there and we needed more wash clothes and towels so we can shower and lay down it took them 2 hours to bring it and lastly I asked every cleaning person on the floor each day can they tighten up my room a little nobody never came I kept up with my room I just wanted someone to grab the trash and extra linen from the door but instead I did everything and sat my trash and linen in cart with the other dirty stuff the ladies were pulling

Friends_and_family Family

4/10

Poor

09 Mar 2026

Colin

When I checked in the clerk Angela ran my card twice. She claimed that the payment for incidentals didnt go through. As a result I had 3 different charges totaling 342.00! Only 50 dollars was supposed to be changed for incidentals. They say 5 to 10 business days before I get my refund. To open the room door I had to use my shoulder to push the door. It was sticking. The hotel was clean but could use some renovation.

Partner

6/10

Pleasant

08 Mar 2026

James

Excellent greating by the valet, the young man with longer hair was great. The check in process was easy. The two women at front desk were friendly, engaging and knowledgeable. The only issues...WI-FI spotty so smart tvs buffered, there was loud banging near my room on 17th floor. Otherwise, the stay was good overall.

Self

10/10

Exceptional

05 Mar 2026

Heather

Fantastic staff was both friendly and supportive of any questions. They helped to navigate the city and offered ideas for the night out.

Friends

6/10

Pleasant

04 Mar 2026

ROBERT

Staff was great. Location for a show at the Spectrum Center was great. There was a pet smell in the room which was a bit of a turn off. Other than that good Hotel

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Jennifer

Clean room, great view! Parking garage wasn't an issue at all...

Partner

10/10

Exceptional

01 Mar 2026

William

Friendly and helpful staff!

10/10

Exceptional

28 Feb 2026

Yovonda

My stay at this hotel was absolutely amazing and relaxing from start to finish. The atmosphere was peaceful, the rooms were clean and comfortable, and everything exceeded my expectations. It truly felt like a getaway where I could unwind and recharge.

I want to personally recognize Mr. Eric Dunn for providing immaculate service. His professionalism, attentiveness, and warm personality made the experience even more special. He went above and beyond to ensure everything was perfect, and that level of care does not go unnoticed.

Thank you for such a wonderful experience — I will definitely be returning!

6/10

Pleasant

28 Feb 2026

Christna

There were a lot of hidden fees and for what I paid it wasn’t that nice the view was nice but room had an old smelling odor I was charged seven dollars for something and still don’t know what it was for dog area was very small and had tobacco wrappers everywhere it was a last-minute trip so I really thought staying in this location would be the best since it wasn’t very well planned, but it turns out it wasn’t all that great.

Friends

10/10

Exceptional

18 Feb 2026

DaShaun

Everything was great loved the view.

10/10

Exceptional

18 Feb 2026

Lisa

Clean, friendly staff, walking distance to concert!

10/10