Name: Aloft by Marriott Charlotte City Center
Address: 210 E Trade Street, Charlotte, 28202, US

6/10

Pleasant

04 Aug 2026

Mary

The staff was courteous and polite. The room was clean and the lobby has a pool table and bean bag toss. The lobby is located on the 5th floor with no one on the first floor. The first floor entrance is small, has an elevator you take up to the lobby and Amazon lockers on one side of the wall. It was disappointing because there are homeless people sleeping out front and no security to be seen. Also the parking was odd. The parking garage entrance for self parking is actually around the corner. They do have valet service in front if you’re interested. Not what I expected.

2/10

Poor

03 Aug 2026

Nicole

.

10/10

Exceptional

02 Aug 2026

Cedric

Staff was pleasant and helpful. Great stay

4/10

Poor

02 Aug 2026

Kiesha

The hotel just really lacked. My shower head broke while I was in the shower. The curtains did work and required maintenance. No bell hop service. No room service. It was really a bare bones experience.

10/10

Exceptional

02 Aug 2026

Megan

The staff at aloft were very kind and attentive. The location was perfect for the concert we were in town for. The room was very clean and had great AC.
The only thing we didn’t enjoy is that the shower had little to no cold water so you had to take a very hot shower. There also isn’t a full length mirror in the rooms. Even with those issues, I’d absolutely stay here again.

2/10

Poor

30 Jul 2026

Jessica

The staff was great but my room felt muggy and the ac unit was so loud.

8/10

Excellent

30 Jul 2026

Joy

Great location and nice lobby area/bar

8/10

Excellent

28 Jul 2026

Monique

Bed is low to the ground. But worked out for us. Perfect area for our needs

8/10

Excellent

27 Jul 2026

Bre

Hotel and room was clean . Hallways smelled like marijuana unfortunately

Partner

8/10

Excellent

25 Jul 2026

Colethea

Hotel stay was great!

10/10

Exceptional

24 Jul 2026

Melissa

No complimentary breakfast. Hotel staff was nice

Friends

10/10

Exceptional

24 Jul 2026

Anthony

Quick in and out trip solid accommodation.

10/10

Exceptional

20 Jul 2026

Vanessa

Loved this location. Staff were great! I will be back.

Self

10/10

Exceptional

19 Jul 2026

Raquel

It was a quick trip but I enjoyed my stay.

Partner

2/10

Poor

19 Jul 2026

dennis

I prepaid for my stay and when I checked I was charged the full amount of my stay plus accidental. More than 500 dollars off my card with no real answer on how it would be resolved

Partner

10/10

Exceptional

15 Jul 2026

Melissa

The Staff was wonderful upon arriving. Very polite and professional. Our room was very cozy and clean. My only down fall is parking. The parking garage, valet needs to be credited for staying there. Other than that wonderful place to stay.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Anna

Mikey was wonderful in welcoming us to our stay! Our room was comfortable and clean and we loved being right in the center of Charlotte for all our activities. For other travelers with dogs: this location is very close to the Rail Trail with lots of dog-friendly walking space north of the Spectrum center. We definitely recommend Aloft City Center!

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Ronald

The hotel is clean and good location

8/10

Excellent

08 Jul 2026

Airan

Really enjoyed our stay! Staff super helpful and friendly, room in great condition and the city view was worth it! Great location to everything inner city.

10/10

Exceptional

07 Jul 2026

Nicole

The breakfast is expensive and takes a very long time. I placed a breakfast order through the mobile app and waited 30 minutes before going down to pick it up, they hadn’t even brought my receipt to the kitchen staff …… just doordash something lol. regardless the stay was reasonably priced, the hotel is nice, the room was clean, and it’s so close to spectrum center you can walk so i would absolutely stay here again.

Friends_and_family Friends

6/10

Pleasant

06 Jul 2026

Dwight

Front Desk was great and meka was excellent

Partner

10/10

Exceptional

05 Jul 2026

Jose

A good hotel for a few days' vacation. It is located in Uptown, surrounded by restaurants, bars, and much more.

Family

10/10

Exceptional

05 Jul 2026

Brandi

Clean room, helpful staff, and excellent view of the city.

Family_with_children

8/10

Excellent

04 Jul 2026

Anthony

Very noisy outside of room. Was difficult to sleep. But otherwise will come again

Self

10/10

Exceptional

03 Jul 2026

yan

None

Family_with_children

10/10

Exceptional

03 Jul 2026

jose

Amazing people helpful friendly I’m bless

8/10

Excellent

02 Jul 2026

Makayla

It was clean and spacious we liked it however the smart tvs Bluetooth capabilities didn’t work and I called them and they said they pay for the service but it doesn’t work

Partner

8/10

Excellent

30 Jun 2026

Khrysalynn

Great location, friendly staff, centrally located

Self

8/10

Excellent

30 Jun 2026

Emilio

The room was great and clean and aesthetically pleasing. One thing is that the AC smelled a little odd but nothing crazy. Something to note tho…
Also I’m not sure if it was just my room or floor or the whole hotel but the bathroom in the room did not have a lock on it. My previous stay here 2 years ago also had a bathroom without a lock. Not that big of a deal but again something to note!
Overall it was a great stay and I would definitely come back when I’m in Charlotte!

Friends_and_family Friends

8/10

Excellent

30 Jun 2026

Michael

Hotel was great. Restaurants and Spectrum Center within close walking distance. Only minor gripe was parking. Should have done my research prior on exactly where the parking was. It is located underneath the hotel, but not well marked...meaning it does not say parking for Aloft. The parking structure (public) is used by several hotels on the same block. Cost was $30/night.

10/10

Exceptional

29 Jun 2026

Brennen

This was a perfect hotel for a weekend getaway. Perfect location for a concert at the spectrum center!

Partner

8/10

Excellent

29 Jun 2026

Clarence

Everything was good outside of smelling marijuana coming out of other rooms on our floor

Partner

8/10

Excellent

28 Jun 2026

Patti

Clean room!

10/10

Exceptional

28 Jun 2026

Tia

This is a great hotel in a great location. Only thing I would change is the parking. There should be some type of discount or included parking

10/10

Exceptional

28 Jun 2026

Jansie

The staff was amazing and very kind and helpful. The hotel was cool and I liked the room, the bar and the little grocery store. The only issue we had was finding the place. I knew from reading other reviews that the check in entrance was on the 3rd Floor, but when we went to the 3rd Floor there was absolutely no signage. And the ground signage was also abysmal. We walked right past it. We wandered around the 3rd Floor (which is outside) in the heat for for too long. Someone came out of another property to tell us we were not allowed there, and that's when we had the chance to ask for directions. The entrance we were looking for was for the Elevator area to take us to the actual Lobby, which was on the 5th Floor. I have never had such a hard time checking in to anywhere. Please do better with your signage. Otherwise, the stay was great.

Family_with_children

2/10

Poor

27 Jun 2026

theresa jacqueline

I had a room on floor #6. It was so dreadfully noisy that I could not sleep on either of the nights. Street noise that sounded like drag racing was very loud.

One of the beds had a dip in the middle, which contributed to the discomfort.

The A/C was very noisy and ineffective - it seems to be blowing room temperature air. We tried to fix this by setting the temp lower, but to no avail.

The front desk staff were quite abrupt, I did not feel comfortable even asking for directions.

This is not a hotel that should be recommended.

Business Family

10/10

Exceptional

27 Jun 2026

Samuel

A wonderful stay, my family had a great time

8/10

Excellent

27 Jun 2026

Sue Ellen

It is in a great location and the staff is so helpful and friendly.

Friends

10/10

Exceptional

27 Jun 2026

Elizabeth

It was in a great location and a great perfect place to stay

Family_with_children

10/10

Exceptional

24 Jun 2026

Elif

They were great😎❤️

Self

4/10

Poor

24 Jun 2026

Raena

The staff was excellent. The upkeep of the rooms don’t match the common area. Once you got upstairs carpet needs to be replaced. The elevator smelled like urine. The rooms need renovation.

Partner

10/10

Exceptional

24 Jun 2026

Lamika

Staff was helpful and nice

Friends_and_family Friends

10/10

Exceptional

22 Jun 2026

Jernay

Dom, Mikey, AD, and Mrs. Terry are truly rockstars!

Friends_and_family Friends

8/10

Excellent

19 Jun 2026

Monica

Great stay! Loved

10/10

Exceptional

19 Jun 2026

John

Great stay & location for the convention center. Special recognition for Adarren at the front desk. Great energy, very helpful for local places to eat & recommendations in the area including a great burger spot! Thank you!

Self

10/10

Exceptional

19 Jun 2026

Shamaya

Nice room! Great view + clean

Partner

10/10

Exceptional

16 Jun 2026

Travis Keith Taylor

Nice and relaxing

10/10

Exceptional

14 Jun 2026

Sheddrick

Excellent staff, super cool & helpful.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Shelonda

Love the entire stay, the entire staff was great!!

Friends

10/10

Exceptional

12 Jun 2026

Brittany

Staff wa

10/10

Exceptional

12 Jun 2026

Gabrielle

Room was nice and clean. I passed the valet stand a few times before i saw it but other than that I would stay there again.

Friends

10/10

Exceptional

11 Jun 2026

Alvin

Nice stay

6/10

Pleasant

11 Jun 2026

Jesus

Everything was perfect in the room the guys from. Lobby perfect nice persons helpful only two things need pay for parking it’s not nice and the only worst thing it’s the bar nex to the lobby
Dirty and the bartender it’s the worst bartender I meet in my entire life bad attitude nooooo nice guy

10/10

Exceptional

10 Jun 2026

Cynthia

Clean room, friendly staff, great Uptown location

Family_with_children

10/10

Exceptional

09 Jun 2026

Tyasia

Clean rooms

8/10

Excellent

07 Jun 2026

Camryn

The stay was nice. The parking was kind of confusing if you’re only staying for one night it’s no point to do valet especially if you’re gonna use like Uber. I booked a city view room, but I really didn’t enjoy the view that I got the room was clean. Check in and checkout was pretty fast. Really close to everything also

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Tiara

This hotel is a good place to stay for convenience of being downtown but not the greatest. The amenities including the bar, games, and cheap valet was good.

Partner

4/10

Poor

06 Jun 2026

Sarah

😢

Family

10/10

Exceptional

05 Jun 2026

Amber

Really nice hotel friendly staff!

10/10

Exceptional

05 Jun 2026

Chris

I do recommend putting a microwave in the hotel room because if you get something to eat and save some of it until later then there is no way to reheat it. Otherwise I was absolutely thrilled with my stay, the service, the cleanliness, and the kindness and helpfulness of all staff members.

Friends_and_family Friends

10/10

Exceptional

05 Jun 2026

Jennifer

Clean and comfortable. We loved our stay here

Family

10/10

Exceptional

04 Jun 2026

Zoe

great hotel! walking distance to anything you need including the epicenter! rooms were clean and spacious and staff was extremely helpful. would advise that parking can be overwhelming and pricey but for the location it’s worth it! 10/10

Partner

8/10

Excellent

01 Jun 2026

Chantez

Everything was fine

Partner

8/10

Excellent

30 May 2026

Krista

staff was very kind and helpful.

Partner

2/10

Poor

28 May 2026

Josh

I booked this room for my son and paid up front so all he had to do was check in, show ID and credit card and enjoy a nice nice’s rest after working 10+ hours in the sun. Upon arrival, he was refused entry to the room , even though he had all of the proper identification (valid DL, passport and credit card - not atm card w Visa logo). He was still denied entry to the room and told to go home and was not given a refund for the inconvenience in which we did nothing wrong. If there was an issue with him having the room, that should have been disclosed prior to taking my money, giving me a confirmation number and telling him he would be able to go right to sleep as soon as he was done with his work day. Needless to say, I will NEVER use your company or any of its subsidiaries in the future. You have more than let me down in whatever scam you are pulling. I am more than upset in how this worked out and am sick to my stomach over how you would choose to treat a paying customer.

Business

6/10

Pleasant

27 May 2026

Robert Eugene

It's ok for a night in town, centrally located to restaurants and spectrum center . Very walkable , but not long stays . No central A.C just a wall unit which is fine but quite loud.

10/10

Exceptional

27 May 2026

Christian

Nice clean place

Business

10/10

Exceptional

25 May 2026

Tiffany

.

Family

10/10

Exceptional

23 May 2026

Tara

My husband and I enjoyed our stay for a concert. It’s connected to what was once The Epicenter so it’s a little eerie since most businesses closed. Super close (walking distance) to the spectrum center. Great restaurants nearby. Room was spacious with a beautiful view. Bed was super comfortable. TV is outdated, can’t use any streaming service unless you have a Samsung phone. Water pressure and temperature in shower was lacking. We couldn’t find an ice machine. We would give our stay an 8/10.

Partner

8/10

Excellent

21 May 2026

Mark

Room was tiny (European style), breakfast was laughable at best. Finding the place from the road was difficult For what I paid not a great value. Overall I would not stay there again.

Self

10/10

Exceptional

17 May 2026

Matthew

Bar and lounge area were very nice.

Friends

8/10

Excellent

16 May 2026

KAREN

Pleasant experience! Staff was excellent

Friends_and_family Friends

10/10

Exceptional

15 May 2026

Antonio

Property was overall amazing. Staff was super friendly. Rooms were clean and the food from the bar was great. Will be staying again

Self

10/10

Exceptional

12 May 2026

Jax

Check in staff was super helpful! Valet was super professional, was happy to review my dashcam footage and find no revving or racing of my car just someone respectful driving my vehicle. Definitely plan on coming back to aloft

Partner

10/10

Exceptional

11 May 2026

Jasmine

The hotel smelled amazing. It was located in walking distance or a scooter ride to everything in the city. The entire staff from the front desk, the bar and room service staff were great. We had an excellent stay.

Partner

10/10

Exceptional

10 May 2026

Hassanatu

No comment

Self

8/10

Excellent

10 May 2026

Jennifer

Street noise was bad at night…war plugs were provided

Friends_and_family Friends

8/10

Excellent

08 May 2026

Tammy

Everyone was really nice
Loved the free pool tables

Partner

6/10

Pleasant

08 May 2026

Norman

room wasnt serviced as they only service rooms every other day.

Self

8/10

Excellent

08 May 2026

Peter

Very perfect location very clean and the staff was very helpful

Self

10/10

Exceptional

07 May 2026

Paul

We liked everything about this hotel- location, price/value, staff was friendly and efficient, clean and great valet. Minimalist, but that was its decor.

Partner

10/10

Exceptional

06 May 2026

Janica

Beautiful Hotel, nice and friendly staff. I like the location and the valet parking. Easy to walk to food places. Even offer bar. I wasn't a big fan of the breakfast nothing hot, but I appreciate that complimentary breakfast we were offered.

Partner

6/10

Pleasant

05 May 2026

Alea

The staff at the front desk were very friendly. Breakfast closed at 9:30 which was disappointing and wasn’t clearly advertised. Parking and unloading luggage was inconvenient to location. There were no carts available upon arrival and you had to go up to the 5th floor of hotel to get a cart and come back down to the sidewalk. There was only 1 elevator available so that took quite some time. There was no usb plug in the room to charge devices.

Family_with_children

10/10

Exceptional

30 Apr 2026

Melissa

nice design, clean and friendly staff.

Lacking: info on the fact that the entrance is facing the SIDE of the building (not street side) & the front desk is on the 5th floor.

during our stay, there was only one of two elevators working, so there was quite a way to get up to the lobby and down from the lobby.

The only other amenity issue I would like to share is that the bathroom door is a sliding door, without much privacy or even sealing in the steam from the shower and the sound of a flush or whats goin in the bowl TO BE flushed.

Otherwise, everything else was fine

Partner

8/10

Excellent

30 Apr 2026

Heather

Location is great, Staff was awesome, Room was clean. ONLY ONE WORKING ELEVATOR. According to staff it keeps breaking down. We were in town for a concert and that made for a rough time only having one working elevator, also made you feel uneasy in the parking garage just waiting for that one elevator. Everything else great! One elevator working Not so great!

Family

10/10

Exceptional

29 Apr 2026

Siobhan

Very clean, spacious room. Great location for exploring by foot. Helpful staff at the front desk

10/10

Exceptional

29 Apr 2026

tiffany

Great place

10/10

Exceptional

28 Apr 2026

Bernardica

The rooms are clean and the staff were very knowledgeable about the area and events going on during the time of our stay.

10/10

Exceptional

22 Apr 2026

Mikiya

Great views!!

Self

8/10

Excellent

21 Apr 2026

Justin

Great location for a walkable stay in Uptown Charlotte

Partner

10/10

Exceptional

20 Apr 2026

Ashley

Excellent staff and great location!

Partner

8/10

Excellent

20 Apr 2026

Sydney

AC struggled but worked. Staff were very nice and room was clean.

Friends_and_family Friends

8/10

Excellent

19 Apr 2026

LaToya

Staff was great at the front desk. However only having one elevator in and out was a little annoying and often took forever. We also lost hot water for a day but staff were nice about it wasn’t much they could do. It’s also very loud! But the earplugs come in handly.

8/10

Excellent

18 Apr 2026

Jasmine

Check in staff was very professional

Friends_and_family Friends

10/10

Exceptional

17 Apr 2026

Alexandra

A lovely accommodating front staff

Business

8/10

Excellent

15 Apr 2026

Daphne

No hot water during one day of stay

Partner

10/10

Exceptional

15 Apr 2026

Gianna

The room was very clean, staff was very friendly, the bar was nice

Partner

8/10

Excellent

14 Apr 2026

Jessica

The room was clean and spacious. The room does not come with a microwave but it does come with a fridge. You have the option to listen to white noise to help you sleep. The bar offers cool cocktails.

Self

10/10

Exceptional

13 Apr 2026

Shantell

Room was clean and modern. Staff was helpful and friendly!

Friends

2/10

Poor

13 Apr 2026

Natalie

One elevator did not work. Came back from a concert and was on the line longer than I was for the covert, to get back into the hotel