Hyatt House Charlotte Center City

United States , Charlotte - NC
CHARLOTTE, 435 East Trade Street
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100 reviews shown

10/10

Exceptional

08 Mar 2026

Christy

Clean room staff was very friendly

Friends

8/10

Excellent

07 Mar 2026

Anne

Everything was good exc for the outrageous price of parking at 55 bucks a night. It said 42 on website but we were not charged that

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Xavian

Great location for lodging if you're going to an event at the Spectrum Center. Walking distance to Spectrum Center is literally 1 minute.

2/10

Poor

06 Mar 2026

Hunter

Location was great, room was clean, check in was quick, but the entire stay was ruined thanks to valet service on site that you are REQUIRED to use. Had someone with the valet go through my vehicle and steal cash. All the items in my center console were miss-arranged, change (from where my cash was located) was all on my floorboard that I know was not there before, and the girl who answered the phone when I called to report, as I realized all this several miles down the road after I left, laughed at my report. Manager of the valet service did call to give back my valet fee of $55 but because there was no video evidence there was no proof. Not what I expected out of a Hyatt.

10/10

Exceptional

04 Mar 2026

Patrick

Very friendly and helpful staff. Room was clean and as expected. Breakfast was smooth and the food was well taken care. Check out was a breeze. Great location for Spectrum Center. Would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

04 Mar 2026

Valerie

The staff was wonderful, breakfast was delicious, and convenience to the Spectrum Center was AMAZING!

Friends_and_family Friends

10/10

Exceptional

01 Mar 2026

Faison

Great staff. The only thing I’d say is the tvs aren’t smart tvs no streaming. The amenities were good though.

10/10

Exceptional

01 Mar 2026

Candice

My stay was very good! The hotel was clean, comfortable, and peaceful. The staff was friendly and helpful, and everything was just as expected. I would definitely stay here again.

Partner

4/10

Poor

01 Mar 2026

Tekeshia

The sink needs to be unclogged in the bathroom. Shower needs upgrading
most definitely. Be

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Alexandria

Yes

6/10

Pleasant

26 Feb 2026

Sumiyah

Upon arrival the receptionist was phenomenal! She was extremely informative, pleasant and knowledgeable. The room was clean I did like that! The walls were dirty…though breakfast ends at 9:30. I went at 9 & it was soooo cold. I advised staff member named Heaven and she was so kind. She immediately got the staff to bring down a microwave. I wasn’t too happy about having cold breakfast. Also parking is not included in your stay. It’s $45-$47 a day to park…honestly. They didn’t have a rooftop like a previous Hyatt. For the money I wasn’t overall satisfied with my stay. The staff were nice and courteous.

Friends

10/10

Exceptional

25 Feb 2026

Jessica

Nice room

8/10

Excellent

24 Feb 2026

Justina

Staff was super nice and helpful, lobby was nice, breakfast & bar drinks and food was also really good. I do feel like the hotel need to renovate their bathroom & tvs in the rooms though. Nevertheless, it was a great stay. Will stay again !

Self

10/10

Exceptional

23 Feb 2026

rodolfo

Super friendly staff, and clean room. Valet was very convenient and on top of getting my vehicle for me as soon as I requested it.

Partner

10/10

Exceptional

22 Feb 2026

Antonia

rooms comfortable, constant cleaning being done. The bar is absolutely wonderful and I recommend those parmesan fries. Please buy your bartender a shot and your visit will be that much better

Partner

10/10

Exceptional

22 Feb 2026

Chris

Everything and everyone was great

Self

10/10

Exceptional

20 Feb 2026

Julie

The staff was really inviting. The bartender we had last night I wish I could remember her name. She was amazing! We had drinks & snacks before the game & came back & had them again. Bar specials were perfect pricing. The rooms were clean & nice. The valet parking was very appreciative! Had a great time!

10/10

Exceptional

17 Feb 2026

victoria A.

Room was clean and spacious. Onsite staff and valet were friendly.

Self

10/10

Exceptional

16 Feb 2026

David

Completely enjoyed my stay at this hotel. Room was clean and customer service was excellent. I would recommend this Hotel to anyone.

Partner

10/10

Exceptional

15 Feb 2026

Tonia

Room was clean we had a suite very nice, complementary breakfast in the morning was great walking distance to the spectrum center and Carolina theater. Very nice location very nice hotel.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Maoc

Breakfast was excellent

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Dexter

10/10

8/10

Excellent

12 Feb 2026

Kelly

I’ll start with the good news. Staff was excellent. Darius at the front desk was the best welcome I’ve had in Charlotte. I didn’t catch her name but the bartender was excellent as well. I stayed in room 1606 and it was very clean and very accommodating with a full fridge, stovetop and sink.
Unfortunately, when I returned to my room from a night out, my door was unlatched (maybe faulty door latch?) Made me feel weird since I remembered making sure it was shut before leaving (and DND tag was on door handle). After a thorough check of the room, I lied down and the AC struggled to cool the room, making it hard for me to fall asleep. If I had called downstairs I’m sure the great staff would have made their best efforts to remedy the situation but it was late and I just dealt with it. Only mentioning issues here so the next guests won’t have the same problems.
The only other thing I would mention is that there is no self-parking -you have to valet and I found it on the steep side ($55 before tip). As a consumer, I believe if the Hilton charged less, it would encourage more tips for the drivers.

Business Self

10/10

Exceptional

12 Feb 2026

Bruce

I was in town for concert at the Blumenthal Center and the Hyatt House was an easy walk to that venue; it's even closer to the Spectrum, which is right next door. And there are tons of bars and restaurants also within easy walking distance. So, it was ideal to be able to valet park my car (though a bit pricey!) and not have to worry about driving.
Hotel staff were all remarkably friendly and helpful. My room was perfectly clean and quiet, and the hotel bar was perfect for drinks and light fare. Highly recommend.

Self

8/10

Excellent

12 Feb 2026

Deneshia

From check in toncheck out thw staff was excellent

Leisure Partner

8/10

Excellent

11 Feb 2026

Pam

Staff was very friendly and helpful also the breakfast was better than expected.

10/10

Exceptional

10 Feb 2026

Christie

Beautiful hotel, friendly staff, great location.

Leisure Family

10/10

Exceptional

08 Feb 2026

Michael

Yes

Friends_and_family Friends

10/10

Exceptional

08 Feb 2026

David

Room was clean. Staff was very accommodating

10/10

Exceptional

04 Feb 2026

Jhenny

Excellent hotel very clean and the staff super friendly.
I really enjoyed our stay.

Partner

2/10

Poor

03 Feb 2026

Bradley

Winter storm came and I couldn’t get there. Was told to check in via phone and come next day if able and if not a refund would be issued. Couldn’t get there again. Was told to contact expedia for refund. Expedia said they would contact hotel. Hotel said no. Im out $500 after doing what they said to do.

10/10

Exceptional

01 Feb 2026

Nancy

Excellent property. Staff was exceptional and the proximity to the Spectrum Center couldn't have been better!

Leisure Friends

8/10

Excellent

01 Feb 2026

Carl

Very convenient to Spectrum Center and room was very clean.

6/10

Pleasant

30 Jan 2026

david

Room temperature on max but still too cool. Breakfast area far too cold. Breakfast was not good quality. Coffee was not hot. Another guest was allowed to have breakfast whilst under the influence of drugs. Receptionist Darius was superb.

Partner

10/10

Exceptional

29 Jan 2026

jacqueline

The room was perfect

Friends_and_family Friends

4/10

Poor

27 Jan 2026

John

Room was ok, ice machine broke, but didn’t know I had to pay $55.00 for parking.

Leisure Family

10/10

Exceptional

26 Jan 2026

Dajon

Great stay

10/10

Exceptional

24 Jan 2026

Shamonna

Excellent staff and room.

4/10

Poor

24 Jan 2026

Jessica

There was no heat in our rooms we were first in one room with no heat only to be moved to another room where the heat was going in and out

Partner

10/10

Exceptional

24 Jan 2026

Tracy

Great location .will be my go to when I come to events going forward .Loved the look of the hotel along with cleanliness.Everyone had great customer service from valet/check in/out to dinner

Partner

10/10

Exceptional

24 Jan 2026

Joyce

Nice staff clean hotel friendly

Leisure Partner

10/10

Exceptional

24 Jan 2026

Marquis

The room was great and hotel was clean

Leisure Family

10/10

Exceptional

24 Jan 2026

Tyrinea

Great experience! Staff were very helpful and friendly.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Benjamin

Great stay

6/10

Pleasant

22 Jan 2026

Andrew

The hotel is okay, it has good location in regards being close to everything however the parking situation is wild to me and it’s valet only. Very difficult for newcomers to know where to go when arriving in personal vehicle. Staff was alright I guess, weren’t very welcoming just kinda there doing their job. Breakfast was average. I’d give this place 3 stars only cause of location. Just my personal experience!

Leisure Friends

10/10

Exceptional

21 Jan 2026

Randy

It’s a great hotel, friendly staff very helpful

Leisure Family

10/10

Exceptional

19 Jan 2026

Ana

The lobby employees was really nice

Business_and_leisure Family_with_children

6/10

Pleasant

05 Jan 2026

Anthony

Darius was extremely

10/10

Exceptional

01 Jan 2026

Robert

Staff was super friendly and the hotel was super clean and inviting

10/10

Exceptional

28 Dec 2025

vikram

Awesome

6/10

Pleasant

26 Dec 2025

Egor

The stay overall was a Ok.
Three big downs were:
Advertised price for parking was $42 here in Expedia, but in fact it is $50-55.
The bar lounge was closed. Christmas or not it should be open in a hotel, especially like Hyatt.
The pool was absolutely freezing, heating did not work.
But the price was the same as everything works.
Room was clean, good bed, good pillows.

10/10

Exceptional

24 Dec 2025

Jonathan

Clean room, great staff

Friends_and_family Friends

8/10

Excellent

16 Dec 2025

Jamie

The room was clean and nice. The air conditioner was just a little loud. Breakfast was great and so are the staff. I just hated I was forced to used valet parking and it cost $50 for 1 night and I didn’t ask for my car till we left so not extra trips were requested. Just wish I had the option for cheaper parking.

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

victoria

Excellent place to stay for vacation or business. We stayed for 4 nights and enjoyed it very much! Front desk staff were very friendly and greeted us each time we came through the doors. Very clean and great centralized location. Would definitely stay here again.

Business_and_leisure Friends

4/10

Poor

15 Dec 2025

Tyler

Valet was $57 for one night. Check in was easy. The room itself was clean and smelled good. The worst thing was the ac/heater sounded like a truck it was so loud. The sink did not drain, which is gross. The pillows are too small. Probably won’t stay here again.

Leisure Family

8/10

Excellent

14 Dec 2025

Daniel

Very courteous staff to welcome us at the counter. Some grime in the corners of our bathroom and an overall \"wearing out \" of the general state of the condition of our room. Good breakfast options and the morning staff were really hustling to make things right and to replenish food. Overall nice stay.

Leisure Family

6/10

Pleasant

14 Dec 2025

Kara

The property was a little dirtier than I expected. The floor was coming apart in the elevator, and there were several patched, unpainted places in our room. The lobby smelled like weed when we returned from our event. There was dirt around the shower, and it smelled like they had sprayed to try and mask a smell .

Leisure Family

8/10

Excellent

14 Dec 2025

Travis

Hotel was great, was not happy about the $55 dollar suprise charge to park at the hotel I had already paid for

Leisure Partner

6/10

Pleasant

14 Dec 2025

michael

One immediately sees the long jagged crack in the lobby floor and a carpet that is very old and faded.

Leisure Self

10/10

Exceptional

14 Dec 2025

Stephen

Room was spotless. Only downside, they didnt have room keys upon checkin. We had yo wait until somebody was able to get some.

Leisure

10/10

Exceptional

14 Dec 2025

Tanequa

Completely keeping them in my list for stays in Charlotte!! Staff was amazing! Food at the bar was great and the drink worth it if you don’t want to go out. Rooms stayed clean and can’t forget the beautiful view!!!

Leisure Partner

10/10

Exceptional

14 Dec 2025

Anthony

Will stay there again.

Business_and_leisure Family

2/10

Poor

14 Dec 2025

Sammy

They had us booked for a regular room and a suite, I paid for two suites. Our party was split up on different floors. Restaurant had a very limited menu. Valet system is a disaster. Rooms are outdated, mold in grout in bathrooms. I would not pay more than a hundred for a suite-which is what we stayed in. The location was near spectrum stadium-which is what we wanted. Not a great experience. Front desk was not great.

Leisure Family

10/10

Exceptional

14 Dec 2025

Timothy

Room was very clean and all the staff were very friendly.

Partner

10/10

Exceptional

13 Dec 2025

Quincy

Everything was top-notch. Clean rooms, friendly staff, secure building and great drinks!

Leisure Family

10/10

Exceptional

11 Dec 2025

Robin

Beautiful, clean room on upper floor with a skyline view. Very comfortable bed. Two downfalls, however, are the limited area to walk our dog and there were no usb charging stations in the room. Despite these minor inconveniences, I would stay there again if I ever need to return to Charlotte.

Leisure Partner

10/10

Exceptional

09 Dec 2025

david

Food was hot and good, good coffee choices and hot apple cider

Room was large and very well equipped
Note regarding microwave, when the timer buzzes, you have to push the unlock button before pushing the open button on the door

Leisure Family

10/10

Exceptional

07 Dec 2025

Ashley

Clean, modern, great location

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

Marie

Excellent staff-especially front desk assistance
Our only issues are with Expedia not the Hyatt!!

10/10

Exceptional

01 Dec 2025

Aliyah

I loved everything about my stay. The front desk people were friendly and helpful. I overslept for check out and they gave me a later time. The decor in the lobby was beautiful & the breakfast options were amazing and tasted great! Definitely my favorite place to stay in charlotte!

10/10

Exceptional

30 Nov 2025

STACEY

The room was spotless. It was nore spacious than expected. The staff were all very pleasant and helpful. Would definitely stay here again.

Partner

2/10

Poor

30 Nov 2025

edward

Had to wait 3 hours after my scheduled check in time of 3:00 to get my room. Terrible

6/10

Pleasant

30 Nov 2025

Jerris M

I had to pay for a night that I wasn't there and couldn't get refunded for it. Also, we found a wrapper on the ground and a stain on the floor. Staff was nice though.

Leisure Pet

10/10

Exceptional

29 Nov 2025

Laurie

Room spacious and clean

Leisure Partner

8/10

Excellent

28 Nov 2025

Veronica

Took a staycation for Thanksgiving. Very nice room. Definitely going back.

Self

10/10

Exceptional

28 Nov 2025

Norman

Room was spotless and the staff was professional and courteous.

6/10

Pleasant

27 Nov 2025

Lauran

We stayed here due to the proximity to the spectrum Center. I would recommend probably staying at one of the other hotels on the other side of the center. This hotels was around on what I would call the back side of the arena where a large bus station and some abandoned buildings are across the street so there was a lot of vagrancy when we walked out of the hotel. Another unsettling thing experienced while we were here is that right after checking in someone who presented themselves as working at the hotel came to check if room was occupied, and then as we were leaving, way before check out time, someone with a universal key came barging into the room but we had security lock on the door. When asking him why he was coming in the room he spoke little English to explain himself. It’s hard to say if this is really incompetence or nefarious but it was unsettling either way and seems like a security issue. On top of that the mattress and pillows were dreadful, and you have to pay to valet park with no other good option. Would not recommend. Breakfast was good and facilities were clean tho.

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

Darrell

N/A

Leisure Family_with_children

10/10

Exceptional

24 Nov 2025

jory

10/10 hotel. Goat Breakfast buffet.

Leisure Family_with_children

2/10

Poor

23 Nov 2025

Jaleisa

My recent stay at the Hyatt was by far the worst hotel experience I have ever had. I booked and paid in full through Expedia for two nights, yet when I arrived, I was unexpectedly charged additional incidentals and an extra night, on top of what I had already paid. The check-in staff member openly stated she did not know why she charged so much, and she was unable to correct it. Her manager was “unavailable,” and no one else at the property could assist me in refunding the incorrect charges. I was told I would have to wait until next week for any resolution.

Coming from out of town to enjoy a hotel I previously loved, this was extremely stressful and completely ruined my trip. No one expects to pay twice for a weekend getaway or have their money tied up without explanation.

To make matters worse, the valet incorrectly tagged my car, and when I requested it, I was told my vehicle had already been taken out. Only later did they discover that the number in the system did not match the tag on my car. This added even more confusion and frustration during an already stressful stay.

Because of these issues, I can’t even give a fair review of the actual room—the check-in process and valet experience overshadowed everything. My trip was essentially ruined due to the multiple incorrect charges, lack of accountability, and lack of support from hotel staff
I am truly unhappy and extremely disappointed with this experience.

Leisure Partner

8/10

Excellent

23 Nov 2025

Shawnta

Good

Leisure Partner

10/10

Exceptional

23 Nov 2025

Lee

Great room and great location!

2/10

Poor

21 Nov 2025

Tim

Nasty facility, not well kept. Bathrooms were disgusting, gym was disgusting. Would never stay here again

4/10

Poor

19 Nov 2025

Tiniece

Everything was good until it was time for a shower water was lukewarm for two days. Front desk was advised

Leisure Friends

10/10

Exceptional

18 Nov 2025

Carla

Clean room. Staff was pleasant and helpful.

Partner

10/10

Exceptional

18 Nov 2025

Derrick

Breakfast was great. Service was amazing, and the room was perfect

Leisure Self

8/10

Excellent

17 Nov 2025

David

Room OK boy in the best shape...a little wear and tear. Staff was great. Free breakfast was great.

10/10

Exceptional

16 Nov 2025

Jacqueline

The room was clean, staff was very nice, breakfast was nice but did not have turkey or chicken products like sausage or bacon.

Business_and_leisure Friends

8/10

Excellent

16 Nov 2025

Jason

The guy who did our valet whom I can't remember the name of was super nice and attentive I fully trusted him and the reason our stay would have been five stars.
The lady who checked us in, I think her name was Adriana, was also really nice.
Only giving four stars because of the man who was at the desk when we left and seemed bothered and not useful in answering the one question I had. Would 100% return if not for him.

6/10

Pleasant

16 Nov 2025

Demetrias

We always stay here when in town for an event at the Spectrum center. Hotel staff is always great and helpful. But per usual, the valet staff here is absolutely AWFUL. Checked in around 3pm Thursday, no one came to us, we had to walk up to them. Didn’t explain rates or info, just took our name and rode off. The valet who looked like he was in charge( had on a charlotte hornets beanie, didn’t get his name) didn’t even attempt to help or assist. For $65 a night to park, I’d expect more. The whole valet staff needs more training.

4/10

Poor

16 Nov 2025

Ann

Check in at 3pm…. arrived at 3:30 only to be told room not ready. While forced valet parking just took our car and had no choice but to stand in lobby with our belongings. Customer service then said “room just opened up” but next to elevator. Our choices were wait in lobby with all our luggage or take room next to elevator. Not a great way to start our stay.

Partner

10/10

Exceptional

16 Nov 2025

Judy

Room was very clean.

Leisure Family

10/10

Exceptional

15 Nov 2025

phileda

This was the perfect hotel for any event at the Spectrum Center! It’s literally 2-3 doors down. I stayed on the 16th floor and it was so peaceful. And every front desk employee was very nice and helpful.

Leisure Self

2/10

Poor

15 Nov 2025

Monalisa

I walked in room and the sofa bed was pulled out pillows was everywhere the cabinets was pulled out like the room wasn’t ready for stay I had to call down twice to get housekeeping and they just asked me to switch rooms.

6/10

Pleasant

13 Nov 2025

Robert

Room was great but not what wanted. I asked to be on 9 - 12 floor. I was 16 floor. I specifically asked to be on side with night time city view. My room overlooked a parking garage being, men working loud, equipment noisy and a crane very large and tall next to room view. So yes room was great, nice amenities but overall disatisfied

8/10

Excellent

12 Nov 2025

Terri

Good view

6/10

Pleasant

11 Nov 2025

Taya

The parking procedures are not clearly stated on the website. They do not give the option to park your own car. Valet is the only option and it is over priced.

Business

10/10

Exceptional

11 Nov 2025

Adrian

Everytbing about where I said was awesome. Definitely would stay there again

10/10

Exceptional

11 Nov 2025

Thomas

Great experience.

6/10