Name: Hyatt House Charlotte Center City
Address: 435 East Trade Street, Charlotte, 28202, US

2/10

Poor

04 Aug 2026

John

I've been to 46 different countries for work over 30 years and it was the first time to find a needle on the floor in the room. It wasn't right out in the open, I was moving the sofa bed and the needle was on the floor under the sofa bed. I'm not familiar with needles so I don't know if it was for insulin or drugs or whatever but it was unacceptable. I brought the duty manager up to the room and showed her and she was very kind and apologized and upgraded my room. The next room I got when I went to urinate and lifted up the toilet seat there were urine stains and pubic hair on the toilet. I didn't want to bother the duty manager again.

The staff was very friendly and the location was great, but it was so dirty.

8/10

Excellent

04 Aug 2026

Tonya

This was a very nice hotel. Very clean and comfortable. The staff was great. Only valet parking arrangements were available. Upon arriving, there is very little space to unload and check in. Other than that , a nice place to stay.

2/10

Poor

03 Aug 2026

Meralyn

When we went at 4.10 pm to Che k in the room was not ready and was told to give them 10 minutes. Howe ed the room was not ready till 5.46 pm. We went for a concert that we had to get ready and leave by 6 and we were not able to do so. ( we were late and mind you check in was at 3.00 pm but the room was not ready till 5.46) They need to give my money back.
Also I valet parked and requested for the car at around 9.49 am and was 3rd to get the car. I didn’t get my car till 10.24 am they were not able to find the keys. Terrible service. I will never stay with them again. I would like all my money back honestly. Also the total was $224 they charged $300. When asked they said that it’s with $75 for incidents and I should see credit for the extra amount they charged. This is so absurd. I am very disappointed.

8/10

Excellent

03 Aug 2026

Andrew

The hotel room was very comfortable with excellent amenities. The front desk staff was very helpful during check in and leaving the property. The bar area was a scene in the evening as the bartender was playing very loud music and there were a number of people playing cornhole in a very tight space that you had to walk by to get to the elevators. The downtown area can be a challenge at night, but it was convenient to my event. The diner across the street had good food and stays open 24 hours.

10/10

Exceptional

03 Aug 2026

david

It was best hotel I've stayed at in a long time.

10/10

Exceptional

02 Aug 2026

Ashley

Excellent location while staying in downtown Charlotte. I was attending a concert at the Spectrum center and it was within walking distance. Room was spacious and clean. I enjoyed my stay even though it was for one night. It was safe and valet parking was easy.

10/10

Exceptional

02 Aug 2026

sophie

Great location for Spectrum Center events!

10/10

Exceptional

02 Aug 2026

Karen

clean rooms. and location

10/10

Exceptional

30 Jul 2026

James

great location with a 24 hour diner across the street. Easy 10-15 minuite ride from the airport and within walking distance of all downtown sports arenas

10/10

Exceptional

29 Jul 2026

Monique

I attended a concert at the Spectrum Center and this hotel was perfect. We were able to walk to the venue and back and not worry about parking. Also, all of the staff from the valet workers to the front desk staff were very friendly and helpful. The rooms could stand for a modern refresh but they are still in good condition. Definitely recommend if you are coming to town for an event at the Spectrum Center.

6/10

Pleasant

28 Jul 2026

Shannon

The restaurant was not at all like what was pictured and the bar was not stocked.

10/10

Exceptional

28 Jul 2026

Jaime

I couldn’t have asked for a better stay! My daughter and friend went to a concert next door at the Spectrum center so my husband and I had a lot of time at the hotel. The staff was 💯 fantastic!

8/10

Excellent

28 Jul 2026

Laine

We loved our stay, just thought the cost of valet was a little high. Also, our rental car company gave us an electric car, which was frustrating in other ways, but if the parking garage had a charger it would have been really helpful.

10/10

Exceptional

27 Jul 2026

Mary

Room was clean and beds were comfy!! Only stayed one night for a concert at Spectrum Center, location was fantastic! Staff were all very welcoming!

8/10

Excellent

27 Jul 2026

Bryan

The hotel was nice. Be ready for $60 a day to park there. Dont pull all the way up to valet if you're handicapped. You will have to get out on a incline, very dangerous.

10/10

Exceptional

27 Jul 2026

Jason

I have stayed here several times for concerts. Always a great experience. Great staff, breakfast and location. The parking price does leave a little to be desired.

10/10

Exceptional

27 Jul 2026

Tiffany

Great room and location uptown. It was perfect to get a scooter and head to the stadium for a concert. AC downstairs was broken when we stayed, but they were actively trying to fix it and we just went to a different bar instead of the downstairs bar.

10/10

Exceptional

26 Jul 2026

Don

The staff was excellent and the breakfast couldn’t have been better!!

6/10

Pleasant

26 Jul 2026

Levon

I recently stayed at this hotel and would rate it 3 out of 5 stars. The staff were friendly, helpful, and one of the highlights of my stay.
Unfortunately, there were several issues that affected my experience. The rooftop area was not very impressive and did not live up to expectations. Noise was also a problem, as I could hear a lot of traffic and cars passing by throughout the night. In addition, the air conditioning unit had a fan that made a noticeable noise, which made it harder to relax and sleep.
Overall, the hotel has good staff and a convenient location, but traffic noise, underwhelming rooftop, and noisy air conditioning kept the experience from being better.

8/10

Excellent

26 Jul 2026

kanita

Rooms are nice.

8/10

Excellent

26 Jul 2026

La'Joy

Everything was great !!

10/10

Exceptional

24 Jul 2026

Brittany

The breakfast was great. The staff were kind. I love that my sweet had a full-size refrigerator in it. My only complaint would be the lobby was very hot. Overall, it was a great stay.

2/10

Poor

22 Jul 2026

Jesse

Slipped in what looked like throw up in the elevator went to make an attempt to get a refund over it and was laughed at

Partner

8/10

Excellent

22 Jul 2026

joseph

Everything was great but the only gripe I have was only 2 elevators to use.

10/10

Exceptional

20 Jul 2026

Steven and Sandra

The staff was extremely friendly and helpful! Our king suite was very nice!

Partner

10/10

Exceptional

19 Jul 2026

Jacquelyn

Amazing staff and stay!!!

Friends_and_family Friends

10/10

Exceptional

19 Jul 2026

Sandra

I was unaware it was strictly vallet parking.

Self

8/10

Excellent

18 Jul 2026

Talia

Our stay was great the staff were helpful and amazing, however one of the elevators went out of service during our trip and our room was on the 14th floor. I would’ve given them 5 stars but I took a star away for that very reason the elevator skipped us multiple times trying to get to the lobby.

Partner

6/10

Pleasant

18 Jul 2026

Mahta

N/a

10/10

Exceptional

17 Jul 2026

Catherine

Breakfast great. Staff very friendly and welcoming

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Eldora

Seasoned stay would definitely do it again

10/10

Exceptional

16 Jul 2026

Marcio

Nice place, clean and comfortable!

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Kimberly

The BEST customer service! From the valet parking, to check in, to the bar. Every staff member was phenomenal and over accommodating.

Friends_and_family Family

4/10

Poor

15 Jul 2026

Britani

There isn’t oversized parking with the hotel even though it states it on their website. Front desk tried to change our room because apparently the one we booked wasn’t ready at 5:00. We had to park in public parking and wake up at 3am to renew the parking pass.

Family_with_children

10/10

Exceptional

15 Jul 2026

Christine

Check in was a breeze. Room was clean. Carpet in hallways was coming up in spots and needs replaced. Many options for breakfast. Overall great stay.

Family_with_children

4/10

Poor

13 Jul 2026

Keith

Nice property, rooms could use a little upgrades , tv didn’t work , sofa bed was horrible, little bathroom amenities. Had an 8am knock on the door to clean , that was nice to wake up to . Very noisy, construction right outside , doors slamming and our room was next to the elevator and ice machine . Was told we couldn’t switch rooms . Unbelievably expensive valet car parking, should have detailed the car for the price , absolutely ridiculous.

Partner

10/10

Exceptional

13 Jul 2026

Larry

Hotel is perfectly located in the city. Staff was very friendly and helpful. Even the valet service was excellent. Breakfast was very yummy. The also have a bar in the lobby. I will definitely be staying again.

Partner

10/10

Exceptional

13 Jul 2026

Shelly

Close walk to surrounding restaurants and stuff. Went for AC/DC concert and had a ball!

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Krystel

Okay stay overall. Staff friendly. Right beside my event at the Spectrum center. As for the room, bathroom had issues. When flushing the toilet the water would splash out of the bowl. Shower had mold in it. Overnight parking was about 58$.

Self

10/10

Exceptional

10 Jul 2026

Natalie

.

Friends

8/10

Excellent

10 Jul 2026

Nakhonethong

It's a very close yo the convention hall the bathroom wA well de s signed from us. I needed ADA Accommodations but thry were were great

Friends_and_family Family

2/10

Poor

10 Jul 2026

Maria

The first room we were assigned smelled bad and was dirty. On another day, housekeeping left a bag of trash in our room. The lobby didn’t have air conditioning, which made it really uncomfortable since it was over 100°F outside. Breakfast was also disappointing. They didn’t have enough staff, and by 8:00 a.m. they had already run out of plates and silverware. Overall, our experience was very disappointing.

Family_with_children

6/10

Pleasant

10 Jul 2026

Patty

The overall impression of the hotel is dirty, old and the lobby has no AC. Stains on furniture, carpet is filthy....the bed tagged. I would not stay here again. It.is a very very bad look for Hyatt. At the price of $200 a night they shoild be embarrassed!
Thank you,
Patty Leary

Business

8/10

Excellent

09 Jul 2026

Nicole

breakfast not so great, air was out in lobby unable to enjoy anything being in the lobby, parking was ridiculous, only valet for 50 a night I would rather been able to get to my car when needed without having to have valet bring my car, For what the room cost really thought everything would have been better

10/10

Exceptional

06 Jul 2026

Nytavia

10/10 recommend

Friends

10/10

Exceptional

06 Jul 2026

Aniket

Great stay

10/10

Exceptional

06 Jul 2026

Lori

Friendly staff. Clean rooms

Family

8/10

Excellent

06 Jul 2026

Carmen

Poor

10/10

Exceptional

06 Jul 2026

Maria Lourdes M

The staff were professional. Our room was clean and the amenities were excellent.

Family_with_children

10/10

Exceptional

06 Jul 2026

Leah

more options for breakfast

Family_with_children

10/10

Exceptional

05 Jul 2026

Christina

We had a wonderful stay at Hyatt House Charlotte Center City! From the moment we checked in, the staff was incredibly friendly and accommodating. I asked if there were any complimentary upgrades available, and they graciously upgraded us to a beautiful corner suite with a balcony, floor-to-ceiling windows, a separate living room, and a spacious bathroom. It made our girls’ getaway feel extra special.

The complimentary breakfast was great, and the location was perfect for walking to restaurants and exploring Uptown. We also really appreciated the late checkout, which let us enjoy our morning without feeling rushed.

The only downside was that the air conditioning in the lobby wasn’t working, so it was a little warm when coming and going. Other than that, our stay was excellent. The room was clean, comfortable, and had everything we needed. We’d definitely stay here again.

Friends_and_family Family

4/10

Poor

05 Jul 2026

Mary

The air wasnt working. It was so hot we had to leave and go home. I checked out at midnight.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

NATASHA

The room is clean beautiful

Self

2/10

Poor

04 Jul 2026

brian

Didn’t get checked in until after 7. No AC in the lobby. The bar was slow

Self

8/10

Excellent

04 Jul 2026

Sam

Overall this place was good, not excellent though. Since I came alone with my kids, I slept on the pullout couch and let my kids sleep on the queen mattress. That pullout bed was super uncomfortable, but I guess I shouldn’t expect different.

Breakfast was good, had the standard eggs, potatoes, breakfast meat (bacon or sausage), etc. however, it felt like they were overwhelmed with the number of people who stayed at the hotel. It seemed they couldn’t keep up with resupplying the food at the breakfast bar quickly.

The lobby also lacked AC, which affected a lot of people not wanting to hangout downstairs in the evening hours. If they want to make more money, especially during the World Cup events, it could have been better.

I had no issues with the hotel other that that.

Family_with_children

6/10

Pleasant

04 Jul 2026

BellaLegacy

The outside pool didn't get much sun and wasn't tempered so even at 95° weather the water was freezing so a little disappointed. The staff was amazing and helpful very clean. Breakfast was inconsistent with quality.

Family_with_children

10/10

Exceptional

03 Jul 2026

Toshiba

N/a

Self

6/10

Pleasant

03 Jul 2026

Kasey

Overall our stay was good. However I have a charge for $102 and the only thing that should have been charged was the required Valet parking fee of $47 and 2 bottles of water. I didn’t receive any type of receipt showing the charges. I was told I would receive an emailed receipt.

Partner

6/10

Pleasant

03 Jul 2026

Juan

Everything was great…Staff were super nice. The only problem was that the bar/lobby area had a broken cooling system so it was unbearable to hang out in a lounge that I paid for.

Family_with_children

10/10

Exceptional

02 Jul 2026

Margie

The downstairs was hot when we were there, but that didn’t stop us from enjoying our stay. It was clean. The bar area was excellent. Plenty of seating for the bar/breakfast. The pool looked great. I didn’t use it. However, I used the gym. Very well maintained. The rooms were awesome. The fridge, kitchenette and the couch, made the room feel homey. The bed was comfortable and the bathroom spacious. It was just me and my husband with another couple. I didn’t see any kids at this hotel.

Partner

4/10

Poor

30 Jun 2026

Matthew

Bar wasn’t open long, pool was the size of a kiddie pool, it was EXTREMELY hot in the lobby, we’re told it was a 75$ security hold that actually turned out to be $175. Valet parking is charged by the day and not a flat fee to stay. That was not disclosed. All in all will not be coming back to this location.

Partner

2/10

Poor

29 Jun 2026

Debbie

TERRIBLE !
No A/C on main floor where bar and breakfast are served.
Room not available until 5 hours after check in time . We were in Charlotte only overnight for a show and had to get ready in a general ladies bathroom.
No compensation offered because I booked through Expedia .
Will never stay here again.

Family

6/10

Pleasant

29 Jun 2026

Breanna

The hotel itself was very nice! But the only available parking was Valet parking that cost $50 or across the street at another paid parking lot. That part bothered me. If I am paying $200+ a night for each room, valet parking should be complimentary. I am not sure if the air conditioner was broken downstairs or what but it was cooler outside than it was in the lobby. That is also where the breakfast area is at so it was at least 80* in there at 7am when we went to get our coffee.
Other than that our stay was enjoyable.

Friends

8/10

Excellent

28 Jun 2026

john

The room was great. The staff helped us out. The only thing I did not like was you had to use valet parking. I had to wait for 10-15 minutes for my car when checking out. It felt unnecessary to only park using valet parking.

Partner

6/10

Pleasant

27 Jun 2026

Christie

We’ve stated before but between the la l of AC in the lobby which we were not aware of until check in and the wear and tear of the facility, the cost didn’t match the value of the hotel.

8/10

Excellent

25 Jun 2026

Ibraheem

Clean room

10/10

Exceptional

23 Jun 2026

David

Mr Darius and the front staff was AWESOME! I’ve worked in hospitality before and this was exceptional. I hope that’s his name but he helped us with directions to our event and greeted us every time we enter or exit. He loves his job and he takes pride in what he does. He can go great place and take the brand to those places with him. Keep giving him the right tools along with his personality & honesty and his displayed desire to be all and more than he can be, he’s a rising star!!

Family

10/10

Exceptional

23 Jun 2026

Janice

Perfect location, right across the street from the Midnight diner and right next door to the Spectrum! Walking distance to uptown and all the eateries. If you are looking for a place to go shopping for clothing this is not it.

Family

10/10

Exceptional

22 Jun 2026

Hollie

Everyone was nice from the front desk people, the bartender, the breakfast crew all of them!

The bed was soooo comfy. Like I want to bring it home with me.

Only minor details that were slightly annoying but not enough to change my stars...
-The pool was small and the filter broke so it was a bit murky. They were cleaning and checking on it. So no biggie but we didn't use it.
- The snack pantry was over priced. A bottle of water that was bought at Walmart was $4. But we were sort of at the mercy of the pantry at times because there were not many other options.

However, it was a great stay. If you are going to something at the Bank of America plan on walking! 😀

Partner

10/10

Exceptional

21 Jun 2026

james

Very nice hotel and the whole staff were very nice and helpful.

Partner

10/10

Exceptional

21 Jun 2026

Edie

Great place to stay, it’s near lots of great restaurants and walking distance to the Bank of America Stadium.

Friends

10/10

Exceptional

16 Jun 2026

Sebastien

big rooms

Business

10/10

Exceptional

15 Jun 2026

Courtney

I got the suite with a pullout bed, a kitchen area with a dishwasher, and a great view of the city. The room was clean, and the staff was amazing, from the valet to the front desk staff to the bartender. I went on a busy weekday due to a concert, and there were no issues. Would definitely stay again!

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Janette

This is one of our favorite places to stay whenever we're in the city. The hotel consistently provides a comfortable and welcoming experience, making it our preferred choice. One of its greatest advantages is its excellent location—just a short walk from the Spectrum Center, which makes attending events both convenient and enjoyable. The combination of comfort, convenience, and accessibility keeps us coming back.

Partner

10/10

Exceptional

15 Jun 2026

Destany

Great staff and clean rooms

Friends_and_family Friends

6/10

Pleasant

15 Jun 2026

karen

The room was great. Lobby area was hot. No sir conditioning. Morning breakfast staff not that friendly. Hot items on the breakfast line the first day were cold. Not appetizing. Front desk went above and beyond. Housekeepers were very friendly and helpful. Did not see management walking around. Just ok experience.

Self

10/10

Exceptional

14 Jun 2026

Jevares

Great service!! Great location and great staff! I love this hotel. The rooms are spacious and accommodating

Business Family

2/10

Poor

14 Jun 2026

Michael

This hotel is not an 8.8 excellent. The rooms smelled of Marijuana. The bathroom had oily substance, urine, around the toilet b ok wl and brown on the bottom of the shower. The staff was nice. Breakfast was not good. Also remember it does cost $50 a night to park with the valet. No food or bar service after 9pm even though it was advertised to be open till 11pm. Better choices in the area.

Family_with_children

10/10

Exceptional

13 Jun 2026

Crystal

The issue we had was that it was extremely hot in the lobby, you couldn’t even enjoy breakfast. Milk was warm.

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Jeremy

Rooms are starting to show age. Lots of mold and mildew in bathroom shower and floor caulking. This hotel is in desperate needs of a refresh.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Rachel

It’s right beside the spectrum center

Self

10/10

Exceptional

11 Jun 2026

Anise

Loved the Vallet parking(kinda Pricey though). The breakfast was great too

Family_with_children

10/10

Exceptional

11 Jun 2026

Hamidou

Everything is fantastic and I had a wonderful time there. Your Staff member Daruis was very pleasant and made sure I had everything I needed.

10/10

Exceptional

11 Jun 2026

Caroline

Spacious and clean rooms, beautiful views, and the friendliest hotel staff we’ve ever experienced.

Family_with_children

10/10

Exceptional

10 Jun 2026

Anastasia

This is a very nice hotel. The staff were very helpful and professional. The only thing I could say that would have been nicer is a bigger pool. It is very small. And there were no lounge chairs. But still a very nice experience.

Friends

6/10

Pleasant

09 Jun 2026

Ana

The air conditioning in the common areas wasn't working. It wasn't possible to use the gym, and we certainly didn't feel like hanging out at the hotel bar. The best thing about the hotel is its location. The cleanliness leaves something to be desired.

Friends_and_family Family

2/10

Poor

09 Jun 2026

Joelle

.

Partner

10/10

Exceptional

08 Jun 2026

Calvin

The whole experience was wonderful my first time answer my questions will come back when the next time I’m in town

Self

10/10

Exceptional

07 Jun 2026

Nya

Great city view. Everything within walking distance.

Friends

8/10

Excellent

06 Jun 2026

Erica

Staff was great, promote immediately. Rooms were ok, bathrooms were okish. There was still mildew on the bottom of the tubs, the sink drained very slowly and the AC unit had a terrible rattle. But overall the stay was decent. Would we come back yea, but it wouldn't be our first choice.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Mashonda

I went to a concert at the spectrum center. This hotel is right next door in walking distance. This is a perfect location. The hotel room was clean, staff friendly, there was a buffet style free breakfast and a bar. I had not utilize all the amenities on site such as the pool or gym but I was told about them. I would definitely visit again and recommend this hotel.

Partner

10/10

Exceptional

05 Jun 2026

Dinara

Everything!

Self

10/10

Exceptional

04 Jun 2026

Dan

Great spot near central Charlotte. Great staff. Especially Darius, who is so welcoming and genuinely a star

10/10

Exceptional

01 Jun 2026

Ashley

Great customer service! Room was ready when we arrived and our overall stay was amazing!

Partner

4/10

Poor

29 May 2026

Kari

If you don't get the parking pass you have to pay for valet parking at $55 a day, plus valet tips everytime you take your car out. There's a sign to validate your parking but they only validate if you get the parking package and prepay.

Partner

10/10

Exceptional

28 May 2026

Quaniex

Great staff and room was pristine

Friends

10/10

Exceptional

25 May 2026

Julia

Staff was amazing, rooms were very clean and would definitely stay there again!

Friends_and_family Friends

8/10

Excellent

25 May 2026

Denise

Be prepared to pay $55 a day to park your car. It was an unexpected expense for 3 days . The breakfast was good and the property was clean. The staff were attentive and friendly .

Family_with_children

10/10

Exceptional

25 May 2026

Najlaa

The location of this hotel is excellent
9 minute walk to NASCAR hall of fame.. The room was very clean.. we had a big fridge, microwave, stove and full of plates and everything a family needs to cook.. The daily breakfast is great with lots of varieties including scrambled eggs, boiled eggs, bacons, potatoes and much more

Partner

10/10

Exceptional

25 May 2026

Kiara

Everyone was nice from begining to end. Breakfast was good loved the potatoes. Room was clean with a beautiful view on the 17th floor.

Partner