Hilton Garden Inn Charlotte-Uptown

United States , Charlotte - NC
Charlotte, 508 E Martin Luther King Jr. Blvd
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100 reviews shown

10/10

Exceptional

20 Mar 2026

Chris

loved it.

Business

10/10

Exceptional

15 Mar 2026

Querissa

Very nice and clean room

Partner

8/10

Excellent

14 Mar 2026

Shadea

Good location, clean, staff friendly & attentive. The food was good, but dont get the wings—they’re TINY. The kids chicken strips was more filling. Also, request to be in a room facing away from the street. We were right on the main road and could hear cars LOUDLY all night long

Friends

10/10

Exceptional

07 Mar 2026

Christy

Parking is ridiculously expensive, but other than that it's a nice hotel.

Family

10/10

Exceptional

03 Mar 2026

Nicholas

Self

10/10

Exceptional

28 Feb 2026

Mindy

Great stay! Very friendly staff with perfect customer service!

Friends_and_family Friends

10/10

Exceptional

26 Feb 2026

Billy

Staff was great, the hotel was very close to tons of attractions, food, and transportation. The best thing was that the shower had instant hot water!! I would stay there again.

10/10

Exceptional

24 Feb 2026

Dabrian

All

10/10

Exceptional

22 Feb 2026

Sherell

It was a wonderful stay with super friendly staff members. We had complimentary breakfast that I enjoyed

Partner

10/10

Exceptional

18 Feb 2026

Jesse

Was good

Leisure Self

10/10

Exceptional

18 Feb 2026

Louis

Spotless room

10/10

Exceptional

18 Feb 2026

Erika

My room was clean and quiet and the hotel staff was courteous and attentive.

10/10

Exceptional

17 Feb 2026

Robert

All perfect

2/10

Poor

16 Feb 2026

Belford

Staff wasn't nice and room bathroom didn't work and your people shouldn't pay for breakfast

Business Self

10/10

Exceptional

13 Feb 2026

Listrina Marie

Absolutely, very beautiful place to go and stay.

2/10

Poor

12 Feb 2026

kadeem

Terrible room my guess had to pay for parking ic machines didn’t work hotel wasn’t up kept parking lot had tons of trash

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

Barbara

Front staff was friendly, check in was easy.

Friends_and_family Family

4/10

Poor

09 Feb 2026

mark

the police had to get called because of people renting a room next door. we did not sleep all night because of them

Business_and_leisure Partner

8/10

Excellent

09 Feb 2026

Wilma

Clean rooms. Great front desk interaction. Food service was good. Great interaction with the chef.

Friends_and_family Friends

10/10

Exceptional

08 Feb 2026

Claudia

Staff were very respectful and very helpful with everything that I needed room services good and housekeeping was great

Business Self

4/10

Poor

31 Jan 2026

Joel Matthew

Check in was rough, we were delayed because of flight cancelations and I called to let the hotel know. I had 5 rooms booked and only 1 person was arriving on time. I was fine with no refunds because we were past the change date, I just asked to let that one individual check us all in so we can get to rooms as soon as we arrived but instead we were canceled for 1 night. Staff wasn't interested in being helpful. Additionally, there were huge stains on carpeting in 3 of the 5 rooms. As a Hilton member you can have 2 bottles of water daily, but it wasn't put in room you had to ask. Shampoo was empty. Not filled on day 2 or 3.

10/10

Exceptional

26 Jan 2026

Craig

Clean room and great service at your restaurant

Business

10/10

Exceptional

24 Jan 2026

Tiamesha

Staff person at checkout was more concerned with talking to a coworker about break time than providing service to her guest.

6/10

Pleasant

18 Jan 2026

Tracy

Room was great but it was very noisy and people were knocking on our sure often.

Leisure Friends

8/10

Excellent

15 Jan 2026

Mark

Exactly as advertised. Thanks

Business Self

10/10

Exceptional

15 Jan 2026

Darrell

Clean and spacious. Location near everything downtown

6/10

Pleasant

12 Jan 2026

Alan

Curtain controls didn’t work properly

Business

8/10

Excellent

11 Jan 2026

Joyce

Was there 4or 5 days before someone decided to clean my rm I asked 3x and I was told it was not my day

Leisure Self

6/10

Pleasant

05 Jan 2026

James

Didnt know there was a free breakfest never told

Business_and_leisure Self

8/10

Excellent

05 Jan 2026

Kevin

The table lamps bulb was bad kept going out. The TV wouldnt work when we got to the room.

Partner

6/10

Pleasant

03 Jan 2026

Cody

Room was great love the view from our room and close walk and drive to everything.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Beverly

Room was just as expected clean and relaxing. Staff were very friendly n professional. We didn’t have breakfast. We just didn’t wanna pay extra for breakfast. I prefer it be included with room .

Leisure Family

8/10

Excellent

01 Jan 2026

Devonte

Staff was very courteous

Leisure Self

10/10

Exceptional

01 Jan 2026

Jerry

The location was perfect
I was in charlotte for the Hornets and Warrior game easy walk to and from the game
Plenty of restaurants and entertainment
The room itself was also great able to see all over the city

10/10

Exceptional

30 Dec 2025

Raejean

Staff was very helpful and friendly, room was clean and the location of the hotel was perfect for us to walk around to anywhere we needed to go! We will definitely stay here for future trips

8/10

Excellent

30 Dec 2025

Dan

Nice suite

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Carlos

It was cool place to stay i enjoy myself

10/10

Exceptional

29 Dec 2025

Karima

great location, clean room and friendly staff.

10/10

Exceptional

28 Dec 2025

Kelly

Great location to a Panthers game, clean rooms, quiet

Leisure Partner

6/10

Pleasant

27 Dec 2025

Charles

The roomnwas very nice. The local tv channels were not working, we were told this was temporary

8/10

Excellent

26 Dec 2025

Tamika

Ok but don’t walk to far away you’ll walk bump into sketchy people

Leisure

10/10

Exceptional

25 Dec 2025

Thomas

Staff was friendly at check in and check out, room was clean and parking was easy.

Self

10/10

Exceptional

25 Dec 2025

Harry Lee

Yes

6/10

Pleasant

24 Dec 2025

Teresa

I’ll start this review with what I enjoyed. The staff were nice and accommodating. The hotel itself was very clean and in a prime, walkable location. I also loved that they provided free coffee and hot chocolate.

Now for the things I did not enjoy. I did not like being misled by photos that no longer properly describe this property. The photos I booked based on showed that the hotel had an indoor pool, which it does not. For the price, it should definitely have a pool.

I was also disappointed that I had to pay for parking after already paying to stay and support the business. The parking lot was mostly empty, with plenty of available spaces. Charging for parking in that situation makes no sense it’s like paying to park at a gas station while you’re already buying gas.

There is no continental breakfast, yet parking costs $40–$50 per night. The corporate greed here is ridiculous. With that being said, I will never book here again or recommend it.

Leisure Family

10/10

Exceptional

22 Dec 2025

Robert

Great stay and comfortable room. The front desk staff was very friendly and professional. The dining staff were polite and friendly. I had a small issue with the sink but the staff were quick to respond and fixed the problem. Overall I had a great stay.

Self

10/10

Exceptional

21 Dec 2025

Christopher

Aziah was super helpful with check-in! Will stay again

Friends_and_family Family

8/10

Excellent

17 Dec 2025

Tim

The hotel was nice

Friends_and_family Family

8/10

Excellent

17 Dec 2025

Zaira

Clean room and nice friendly staff

Leisure Partner

8/10

Excellent

15 Dec 2025

Dennis

The room wasn’t cleaned overnight. For the price you pay it should be cleaned everyday unless a sign on the door says privacy.

Leisure Partner

8/10

Excellent

14 Dec 2025

Erik

The room was very nice. The Bed was very comfortable. Nice pillows. The problem I had was when we went to leave. We found that several vehicles in their parking garage were broken into. They had their windows completely smashed out. reasonTechnically not the hotel's fault, but is their parking garage

Partner

6/10

Pleasant

12 Dec 2025

Shruti

The room was very spacious and I loved my stay. I appreciated being able to log in to Netflix on the Smart TV, though I wasn’t able to log out and it did not automatically log out after checkout.

Complimentary buffet breakfast was not included, unlike other hotels, and the cooked-to-order options did not offer vegetarian choices. It was also a bit challenging to communicate with the chef and staff as I don’t speak Spanish.

Complimentary water bottles were not replenished the next day.

If possible, early check-in between 10–11 a.m. on the same day would be wonderful, as I had to wait until 5 p.m. while having meetings the entire day.

Overall, it was a great stay, and I will definitely visit again.

10/10

Exceptional

07 Dec 2025

Quadaija

The room was clean, the front desk associate Quaashie was very helpful and on top of it when I needed any assistance

Business_and_leisure

10/10

Exceptional

07 Dec 2025

Tonya

Great

Partner

10/10

Exceptional

07 Dec 2025

carrie

Very clean and quiet

Leisure Partner

10/10

Exceptional

07 Dec 2025

Pete

Nothing I can say needed to be better.

Friends_and_family Family

6/10

Pleasant

06 Dec 2025

Tim

Drinks were way too expensive. Middle shelf bourbon for $15/shot is a little steep.

Business Self

10/10

Exceptional

06 Dec 2025

John

Comfortable room and was quiet at night. Did not stay for any dining but menu looked good.

Friends_and_family Family

2/10

Poor

06 Dec 2025

Richard

For a downtown hotel it was sad that i could check in until 4 and the room i needed was not ready. As a high dollar hotel downtown and it doesn't offer continental breakfast.

Leisure Friends

8/10

Excellent

05 Dec 2025

Alteric

Yes

Partner

6/10

Pleasant

02 Dec 2025

Charles

Yes ,but we had no TV service

8/10

Excellent

02 Dec 2025

Todd

The room was very clean and comfortable, and the hotel is in walking distance to food!

Business_and_leisure Self

10/10

Exceptional

01 Dec 2025

Carlos Daniel

Front desk was very helpful and room was clean! Would recommend anybody looking to stay in Charlotte!

Leisure Partner

10/10

Exceptional

01 Dec 2025

Garrett

Great location, quiet property. Very clean and friendly staff. Would stay again and highly recommend.

Leisure Family

4/10

Poor

01 Dec 2025

Sade

I won’t stay here again.

8/10

Excellent

01 Dec 2025

Nivia

I loved the cleanliness of the rooms and how pet-friendly the hotel was. The staff were supper engaging and attentive to myself and my dogs. Their customer service is what really set this hotel apart from other stays.

Leisure Pet

10/10

Exceptional

01 Dec 2025

Christy

Staff were very welcoming. Rooms were very clean.

Leisure Family

2/10

Poor

30 Nov 2025

Natassia

The room was horrible!! The commode stayed stopped up until I couldn’t even use the bathroom and then the tv wouldn’t work so I need a refund

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

Kyle

The staff were super friendly. Extremely clean, quiet, easy to park, and to navigate the area. The room was clean, comfortable, and spacious. The price was perfect t too. I will definitely stay here again.

Leisure Friends

4/10

Poor

30 Nov 2025

Esmeralda

Young man that worked front desk was very rude. We also had no tv for the 2 nights we stayed.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Angel

Everything was perfect The front desk staff was amazing. The only thing that was wrong. The TV didn’t work, but that was OK. Everything else was absolutely perfect.

Partner

10/10

Exceptional

28 Nov 2025

Tiffanie

Room was very clean. Had an amazing view. Staff was very helpful and kind.

10/10

Exceptional

28 Nov 2025

Stefanie

Nice clean rooms. Staff very friendly..the text mesaage system they have was smart! Very useful.

Leisure Family

10/10

Exceptional

28 Nov 2025

Ronda

Excellent service

8/10

Excellent

27 Nov 2025

David

Room was clean and adequate for our stay

8/10

Excellent

25 Nov 2025

Katherine

Bar wasn't open on Monday evening

Family

10/10

Exceptional

25 Nov 2025

Christopher

Staff was great and room was clean

10/10

Exceptional

25 Nov 2025

Jayden

Clean room, didn’t have enough staff for breakfast, they had to close a hour early, which was an inconvenience

Friends_and_family Friends

10/10

Exceptional

24 Nov 2025

Loretta

Staff were friendly and accommodating. I had pancakes for breakfast one morning, they weren't very good (gluey). However our stay overall was very good.

Business_and_leisure Partner

6/10

Pleasant

24 Nov 2025

Anthony

Room was great. The front desk acted like we had a disease at check-in

Business_and_leisure Family

6/10

Pleasant

23 Nov 2025

Dredlin

Check in staff was not nice. Beds and pillows very uncomfortable

6/10

Pleasant

22 Nov 2025

Mary

The staff at the front desk was wonderful. Extremely disappointed with the hide-a-sofa in the room. It was extremely uncomfortable as a couch. Also uncomfortable as an extra bed. Not tag all what I was expecting in a Hilton Garden Inn.

4/10

Poor

17 Nov 2025

Andrew

Could not sleep well due to how loud it was outside

Leisure Self

8/10

Excellent

16 Nov 2025

Demaris

The hotel is nice but our room was not ready until 5pm even though check in said 4pm. The manager said he would check on the room and left us at the desk for 35 minutes without updating us or asking us to wait. They did give us “free” parking when I asked another employee to check the status of the room but still seems dysfunctional

10/10

Exceptional

16 Nov 2025

Samantha

Great location

10/10

Exceptional

15 Nov 2025

Stacia

Staff was wonderful, room clean, easy access to event and Uptown Charlotte.

6/10

Pleasant

14 Nov 2025

Darlene

The room condition was good. It was a delay getting in the room about 30 minutes.

Business_and_leisure Family_with_children

2/10

Poor

13 Nov 2025

Cagri

Hilton Garden Inn Charlotte – Very Disappointing Experience with Service and Management

Our stay at this hotel was unfortunately far below expectations. While the property itself appeared decent, the staff attitude and management response completely ruined our experience.

We went down for breakfast and waited over 20 minutes before anyone approached our table. When the waiter finally arrived, the interaction was far from friendly — the staff seemed irritated and dismissive, which made the start of our day unnecessarily unpleasant. For a hotel under the Hilton brand, this level of service was surprising and disappointing.

Later, due to airport closures, we decided to extend our stay by one more night. We confirmed the extension twice with the front desk, even making sure the change was properly updated. However, when we returned later, we were told that the reservation was never extended. The receptionist on duty gave us attitude instead of offering help or an apology. When we asked to speak with a manager, Mr. R. Her came to assist — but instead of resolving the issue calmly, he was defensive, tense, and shockingly rude. Rather than trying to de-escalate the situation, his tone and body language only made things worse.

We travel frequently and understand that mistakes can happen, but what truly matters is how staff and management handle them. In this case, there was no ownership, no apology, and no effort to make the situation right.

Overall, while the location might be

Business Friends

10/10

Exceptional

12 Nov 2025

Shahrukh

Nice room. Nice breakfast. Location excellent wrt conference being held across the street. Helpful staff.

Business Self

10/10

Exceptional

12 Nov 2025

Tammy M.

Very walkable distance to The Spectrum Center, which is why we were there. Check in was easy and the staff was very nice. Enjoyed talking with Fernando at the bar. Flatbread pizza was awesome. Will stay there again when we visit Charlotte. Only downfall was coffee pot in room did not work.

8/10

Excellent

11 Nov 2025

Danielle

We liked the ease of check in and how it was very clean. Multiple outlets are great! I think we had received this room in error - toilet constantly runs after flushing and outlet is missing a screw so the outlet box comes off the wall. And couldn't fix the blinds - it was bright all night and pillow were odd. Too flat or stiff, or I sick I to them. Beds were comfy and bathrooms well stocked.

Leisure Partner

6/10

Pleasant

10 Nov 2025

Janet

Checkin had seven guests in line, one employee checking everyone in and took too long. The employee did a good job and was polite, but he did not have enough help. I was asked if I wanted “valet” parking for a charge of $35 per day. I responded yes. The standard understanding of valet parking is that someone parks your car. When I returned with my car key, I was told that you have to park your own car. Serious bait and switch situation here. Lots of nickel and diming at this hotel with no continental breakfast and maid service every other day. The latter issue should be included in the Expedia informational details. The bar mixologist Gari Fields was excellent. He was very friendly, attentive and knowledgeable.

Leisure Partner

10/10

Exceptional

07 Nov 2025

TIMOTHY K

Very clean room. Friendly helpful staff.

10/10

Exceptional

07 Nov 2025

Kyrah

Excellent staff and beautiful view of the city.

Leisure Self

6/10

Pleasant

03 Nov 2025

Erica

There was no heat in the room. They staff only offered blankets. not to move rooms and they didn’t have heaters.

Leisure Friends

10/10

Exceptional

03 Nov 2025

Raven

Very clean and nice staff

10/10

Exceptional

02 Nov 2025

Markita

Had an excellent day the room was spotless. The staff were very friendly and excellent.

Friends_and_family Family

8/10

Excellent

31 Oct 2025

Tammy J

clean room, nice fitness center with a peloton bike

10/10

Exceptional

31 Oct 2025

Erin

Hotel for cozy and secure. Staff was friendly and efficient.

8/10

Excellent

29 Oct 2025

Philip

$35 a day for parking? very expensive

we were told breakfast was \"available\" so we assumed that meant a cost; somehow figured out (too late) that our reservation included breakfast.

location was good - no other real issues

8/10

Excellent

28 Oct 2025

DONNA

The establishment is a little old and needs some updating. When we registered Ebony was working the front end alone. There were several guests checking in and she handled them with ease and professionalism. After checking in we tried to enter our room to no avail. Called Ebony and assured us Maintenance was on the way. 15-20 minutes we called again. Again maintenance was on the way. My companion went downstairs and when he returned Ebony was by his side. She took care of the problem and was very apologetic for maintenance not showing. Ebony as I see it is a valuable employee and should be rewarded for going above and beyond.