Name: Hyatt Place Charlotte Downtown
Address: 222 South Caldwell Street, Charlotte, 28202, US

8/10

Excellent

02 Aug 2026

Sunkanmi

I booked this hotel for Cardi B concert. I used the valet service and my earphones was stolen. The receptionist was not helpful in navigating out to get out the hotel. She was eating at the desk and was mad when asked her questions. Book at your own RISK.

Partner

6/10

Pleasant

31 Jul 2026

Xiong

All ( location,room, breakfast etc) is great but there is no self parking but valet only and the parking close to it isn’t cheap.

10/10

Exceptional

30 Jul 2026

Jennifer

A great place to stay in Charlotte!

10/10

Exceptional

29 Jul 2026

Jose

Good experience

10/10

Exceptional

28 Jul 2026

Oliver

I had a great stay and would definitely recommend this hotel. The room was clean and comfortable, the gym was very useful and had everything I needed for a good workout, and the breakfast was outstanding with plenty of delicious options. The staff were friendly and made the experience even better. I would 100% come back and stay here again!

10/10

Exceptional

27 Jul 2026

Lakeya

Check in and staff were amazing! Everyone was so friendly and accommodating. They made me feel very special on my birthday.

10/10

Exceptional

26 Jul 2026

Jeffery

The Hyatt House is 2 blocks away, so make sure you are at the Hyatt Place before you unload your car. Great staff

10/10

Exceptional

26 Jul 2026

Elizabeta

We stay just one night the stay was exceptional!!!

6/10

Pleasant

24 Jul 2026

muralidhar

We had a great 7-night stay. The downtown location is excellent, breakfast was very good, and the valet staff were friendly and helpful. The room was clean and comfortable, and the 10th-floor views were a nice bonus. The hotel has a good gym, but guests should note there is no pool or laundry facility, and the rooms do not include a microwave or oven. The only minor issue was that our request for a 30-minute late checkout wasn’t accommodated. Overall, we had a pleasant stay and would recommend this hotel.

10/10

Exceptional

24 Jul 2026

Nikia

The room was nice. Staff was inviting and the valet service and staff was a 10 out of 10.

10/10

Exceptional

24 Jul 2026

Shawn

Great

8/10

Excellent

22 Jul 2026

Savannah

We never received maid service, there was no garbage pick up. The maid came to the room at 9AM, and we requested if she could return, but she never did to pick up the towels or to empty the trash.

10/10

Exceptional

21 Jul 2026

Holly

Clean room, great breakfast, clean, spacious room!

Business

6/10

Pleasant

19 Jul 2026

Demetrice

Finding the hotel is extremely difficult. Parking is overpriced. Check-in is on the 10th floor and rooms are often not ready when time to check in. Location is walkable to a lot of things which is a plus, daily breakfast and friendly staff.
Price of hotel was extremely high for two nights I paid $800 plus assuming it was that high because it was the weekend of Usher & Chris Concert.

10/10

Exceptional

19 Jul 2026

Raquel

I had a pleasant stay, the room was clean, friendly staff and it's located in a convenient area.

Partner

10/10

Exceptional

16 Jul 2026

Christie

The staff was amazing however, the toilet ran all night long and I could not adjust the showerhead

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Dia

Staff was awesome

Family_with_children

10/10

Exceptional

13 Jul 2026

Kiesha

Great hotel. No pool. That was disappointing. Other wise cool hotel.

Partner

8/10

Excellent

12 Jul 2026

Jesika

The room was cleaned daily and the breakfast was really good

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Jesika

Rooms were cleaned daily and the breakfast was really good. Staff was nice and helpful. What needs work would be laundry service, and perhaps handouts on what attractions or things to do are available near the area for tourist.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Shoundel

Very nice workers very clean room

2/10

Poor

10 Jul 2026

Anthony

Valet drivers stole out of my truck and have yet to resolve the issue. The manager said he will investigate and follow up and have yet to do so it’s been a month.

Stole my VS Diamond Cuban chain.

Self

10/10

Exceptional

09 Jul 2026

Shawn

Everything want to come bk

Self

10/10

Exceptional

09 Jul 2026

Charles

Clean rooms, comfortable beds, excellent lounge, close to everything we wanted to do. Will definitely stay again.

Business

10/10

Exceptional

09 Jul 2026

shonda

Spacious room

Family

8/10

Excellent

08 Jul 2026

April

The location is great, just a short 15 to 20 minute walk to the stadium. The hotel itself is outdated and looks worn down, but it’s not bad. It needs a renovation to make it look more modern and clean. The staff were great, especially the valet people and the host at the front desk. They were very helpful and friendly.

Family_with_children

8/10

Excellent

07 Jul 2026

Patrick

The stay was nothing remarkable. The staff was really nice.

Partner

10/10

Exceptional

07 Jul 2026

TERRY

The staff at the Hotel were very friendly and polite and seemed very happy to be working there. Our room was the best and the restaurant on the rooftop was one of the best I’ve ever seen at Hilton property.

Family

8/10

Excellent

06 Jul 2026

Bethany

We stayed for 6 days and we appreciated the breakfast and how it changed up on the weekend. We had something different each day. I can’t say enough nice things about the staff! They answered every question with many helpful suggestions and were so friendly, polite, and professional. Our room was clean and our beds were comfortable. The convention center was a block away and we were able to walk to restaurants and museums easily. The one thing to note is that the terrace is a restaurant separate from the hotel and requires a purchase to be in the bar and a reservation to eat at the restaurant. The restaurant also has a semi formal dress code. I would most definitely stay here again.

Family

10/10

Exceptional

04 Jul 2026

Monica

The staff were friendly and very accommodating. My flight arrived sure early and they let me check-in early with no problem. The valet guys were friendly and fast with assisting you!

Self

10/10

Exceptional

03 Jul 2026

Ananasa

I love this property. It was close to everything downtown. Unfortunately, the parking is ridiculously high and parking overnight in the hotels. Valet is extremely expensive if you’re going to go, try to park on the street but overall it is a great area. It’s close to everything foodwise, entertainment and very family friendly. I will stay here again in the future.

Friends

6/10

Pleasant

02 Jul 2026

Emily

When we booked the room, we were not told that there was only valet parking. I would have chosen another hotel with parking.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Karissa

The room was clean. The staff were all wonderful. Overall a really great place to stay :)

Partner

10/10

Exceptional

30 Jun 2026

Ricky

Hyatt Place has the best city view in Charlotte. Ask for a high level and specifically ask for a city view room. The included breakfast was complete and quite good. Room was large and fairly new. Parking is expensive for the area. The rooftop bar and restaurant also have great views although they are expensive.

Self

10/10

Exceptional

28 Jun 2026

Pamela

The room was very spacious, clean and very convenient. The staff were very helpful and I would definitely stay there again.

Partner

6/10

Pleasant

28 Jun 2026

Katherine

There only seems to be limited staff and they are usually floating between checking people in and running the bar. My room flooded my 2nd night there and I had to move rooms. Only thing offered to compensate was a free drink at the bar but I don't drink. Also cars buzzing by until 3 am extremely loud so make sure you have ear plugs because the hotel doesn't carry any.

Self

10/10

Exceptional

27 Jun 2026

Jennifer

Clean room and large for the price!

Family_with_children

6/10

Pleasant

26 Jun 2026

Ashley

There is no pool. It is over priced. The bar is the registration desk. It was so weird.

Self

8/10

Excellent

25 Jun 2026

MCDANIEL

The situation with chargers for electric vehicles was unclear. The restaurant was overpriced. The room needed better decoration.

Partner

8/10

Excellent

22 Jun 2026

Elvia

Our stay was good, bathroom was not as clean as we had hoped. I had already paid on Expedia and was charged again by the hotel, thankfully I got a refund but it was still inconvenient to have to go back and forth with staff for a refund.

Partner

6/10

Pleasant

19 Jun 2026

Lindsey

The valet staff was AMAZING! They were so helpful and very friendly. The front desk staff was not as friendly. The rooms and common areas smelled of weed most of the time. The rooms felt dingy. The room was supposed to have 2 queens, but the beds seemed more like doubles. Even with a noise machine running, you could still hear all of the hall noise. One of the only positives was that it’s within walking distance of the Spectrum Center. Otherwise, it’s not worth your stay!

Friends_and_family Family

4/10

Poor

18 Jun 2026

David

The ac was broken and our room stayed around 85 degrees our entire stay. The staff did not like to be engaged and were quite annoyed when asked about amenities.
They also do not want you to ask for extra pillows. We had 4 travelers the pillows they offer were very flat so we requested 3 additional which the hotel declined to provide 3 instead gave 2. The mattress was horribly uncomfortable and seems to have been in use for at least the last 35 years the sleeper sofa even worse but that’s expected with a sleeper sofa.
The breakfast was good that’s the only thing saving them. The location is fine great if going to spectrum center.
Highly disappointed do not recommend should have requested a refund while there but I did not want to deal with the staff so I’ll just cut my loses.

Family

8/10

Excellent

15 Jun 2026

Paul

Could not understand why they have plastic knives and forks on the weekend and paper plates at breakfast??

Self

10/10

Exceptional

13 Jun 2026

sudonna

Nice hotel. Will stay here again. Would have been nice to have a pool.

Family

10/10

Exceptional

13 Jun 2026

Terry

All good

Partner

6/10

Pleasant

11 Jun 2026

Clay

The food at the bar was HORRIBLE

10/10

Exceptional

11 Jun 2026

RHINA

We had a great stay. Hyatt was very clean and comfortable. Great location and amazing views

Family_with_children

10/10

Exceptional

10 Jun 2026

Jake

Nice spot. Convenient to Bank of America Stadium.

6/10

Pleasant

08 Jun 2026

Michelle

No microwave in rooms.. Need toiletries
In bathroom had no lotion or shower caps

Partner

10/10

Exceptional

07 Jun 2026

Mariela

N/a

Friends

10/10

Exceptional

05 Jun 2026

Kelly

This is the 2nd time staying here, we love it.
Get location, football, basketball, baseball, & concerts all within a 15mike radius

10/10

Exceptional

05 Jun 2026

Jorge

Wry well located in a nice property.

Partner

4/10

Poor

05 Jun 2026

Alicja

The worst surprise for us was when we get to the entrance the staff told us we have to pay for the parking lot for every single day when we stay. Also there is no lobby, no mail entrance ( you have to walk in from the parking lot on a side of the building. If there was not holtel name on a building you would nave know this is a Hotel.

10/10

Exceptional

29 May 2026

James

This was our second stay at this Hyatt and we have never felt so well cared for at any hotel. From conversations with staff on our previous visit they were aware that our return visit was for a serious surgical procedure. Upon arrival not only had we been upgraded to a suite, but there was also a lovely note with a fruit basket.

To find such a high commitment to service as a property culture is rare.

Partner

10/10

Exceptional

25 May 2026

Mark

Terrific staff throughout
Inexpensive parking across the street at the “government municipal lot “

Friends_and_family Family

8/10

Excellent

21 May 2026

Tammy

Great stay

10/10

Exceptional

19 May 2026

Elbert

Yes

6/10

Pleasant

13 May 2026

James

If you're not familiar with the property and the maze of one-way streets in Charlotte it's a real bear to get into the place, especially after driving for 4 hours in the rain at night.

The staff was very pleasant and the room was spacious and clean. The bed very comfortable although it was very difficult finding extra pillows.

They advertise it they have a restaurant open 24/7 with the implication that there's room service but there is not. You can order from a limited item menu and then you have to go pick it up yourself. My husband went to pick up our order and returned and my dish was missing. After a couple of phone calls we were told that it had been in the refrigerator and we could come back down and get it. At that point we were exhausted and asked that it be taken off the bill. They assured that they would. Before check out in the morning I asked again if they would make sure it was taken off the bill and they said it was. In the final analysis it was not taken off the bill. While the staff was very pleasant and appeared to be cooperative they simply didn't follow through and that was very frustrating.

The other frustration was reading that parking was available but not being told that it was $42 a night. We were not familiar with Charlotte standards. Both the hotel and Expedia should be clear about these extra charges in the description of the property.

We feel misled and would not stay there again.

Partner

2/10

Poor

11 May 2026

Sasha

Excellent

Self

10/10

Exceptional

11 May 2026

Nakasha

Clean room, nice staff, good breakfast

10/10

Exceptional

10 May 2026

Nakesha

The hotel was nice and clean, and the staff was very welcoming, helpful, and kind. The fried potatoes served during breakfast were delicious season very good and the fruit was fresh.

Self

10/10

Exceptional

08 May 2026

Alejandra

Clean room. Great breakfast options

Family_with_children

10/10

Exceptional

07 May 2026

Anna

Amazing stay! Clean room and friendly stuff

Partner

10/10

Exceptional

07 May 2026

Timothy

Breakfast was awesome every morning. Staff refilled anything that needed refilling. Regis at the front desk was very,very good at his job. He is very professional. You should probably reward him more as he does double duty-front desk/bartender duties. He is an asset to your company.

Business

10/10

Exceptional

04 May 2026

Diana

The room was very spacious and it was clean. The staff were helpful and friendly. The bar area had plenty of comfortable seating for our group to hang out in. Check-in was easy. The breakfast was very nice with a ton of variety. I would definitely stay here again. My one suggestion would be to bring a night light for the bathroom because the bathroom door has frosted glass so anytime someone got up to use it at night, the bathroom light flooded the hotel room and woke everyone else up.

Family_with_children

10/10

Exceptional

03 May 2026

Carlo

Good choice among the ones in Charlotte downtown

Family_with_children

10/10

Exceptional

02 May 2026

Michelle

Amazing

Friends_and_family Family

10/10

Exceptional

01 May 2026

Antonio

Clean and excellent amenities

Self

10/10

Exceptional

27 Apr 2026

Terry

Very comfortable hotel

Self

10/10

Exceptional

26 Apr 2026

Tonya

The room was really clean. Had drinks at the bar and the service could have been a little better there. The drinks were okay. But overall good stay at this location.

10/10

Exceptional

18 Apr 2026

Jessica

Room was clean and spacious

Partner

4/10

Poor

06 Apr 2026

Jerry

Rooms were okay. Staff was not to informative during check in didn't know to much about amenities roof top, gym etc. I didnt check out the business amenities or the gym or what the hotel had to offer.

Partner

10/10

Exceptional

06 Apr 2026

Brian

Clean and close to the convention center.

8/10

Excellent

05 Apr 2026

Carol

Front desk staff were helpful and efficient, however The downstairs entrance area was flowing over with trash the morning of our checkout. There was a couple sleeping in their car in the valet area. The remnants of Saturday night partying were pretty apparent, with no one taking action to correct it. Loud cussing from persons in room next to ours.

Partner

10/10

Exceptional

05 Apr 2026

Rachel

Great location, staff, and breakfast

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

Crystal

The staff didn’t really explain things very well and seemed aggravated if I had to ask them to repeat something

Family

10/10

Exceptional

05 Apr 2026

Angela

Very quiet and clean, excepted more of a view as seen in the photos online but overall it was very nice and convenient location. The bar was very nice

6/10

Pleasant

26 Mar 2026

Reid

Had to depart early. Didn't have breakfast

Partner

8/10

Excellent

26 Mar 2026

Kelisha

Only one elevator was working and staff didn't seemed too concerned. The room are showing signs of use...it's time to update.

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Rodney

Staff pleasant and helpful, beds comfy, shower pressure good, hot breakfast fine.

Family

10/10

Exceptional

17 Mar 2026

Cameron

Overall property was great close especially if you are coming to any sporting events everything is within walking distance. Also from the valet and all staff inside of hotel everyone was helpful. I did not try out the gym but everything was great for the price to be in Uptown Charlotte.

Self

4/10

Poor

15 Mar 2026

Paul

Photo used on Expedia is NOT the Hyatt Place lobby or check-in area, but of the high-rise building it is in - check in desk is on level 10 and connected to a tiny poorly-equipped bar with one TV that they could not get to work one night to watch the conference championship NCAA basketball game. There is a large sign that says: \"Not owned or operated by Hyatt\" which is a red flag. Rooms are old and dated with awful small TVs. I think it was a Holiday Inn that was converted to Hyatt Place - beware.

Friends

8/10

Excellent

13 Mar 2026

Nia

I really enjoyed my stay at this hotel. It was clean, the staff was nice and extremely helpful. Only issue was the valet, it was a bit unorganized and took forever to get peoples cars.

Partner

10/10

Exceptional

13 Mar 2026

Andrea

Room was very clean. The staff was excellent and so was the breakfast. The distance from Spectrum Center was wonderful.

Friends_and_family Friends

10/10

Exceptional

13 Mar 2026

Chris

Staff and facilities were fantastic.

Self

10/10

Exceptional

09 Mar 2026

Curtis

Very nice views and staff were super friendly.

Partner

2/10

Poor

09 Mar 2026

Karol

Understaffed.
The staff that was there was not attentive. There was a line of about 10 people at the valet with no service.

10/10

Exceptional

08 Mar 2026

Lavaleria

Everything was clean staff was great

Family

10/10

Exceptional

06 Mar 2026

Shayla

Great hotel! Good location not far from Spectrum Arena. Rooms are clean with great views of the city. Valet parking makes it easy to access your vehicle. Staff is so nice and helpful. Gave great recommendations to eateries including Midnight Diner which is right across from Spectrum. The food was delicious! Highly recommended this hotel!

Partner

10/10

Exceptional

05 Mar 2026

Lizette

Todo estuvo genial

Partner

10/10

Exceptional

28 Feb 2026

David

Great

Family

10/10

Exceptional

28 Feb 2026

LATOSHIA

The hotel and staff was awesome!! The food, bar, staff and the location made the trip convenient. The young gentleman named Gabbriel I believe helped my sister and I tremendously. Will be back in the future!!

Friends

6/10

Pleasant

22 Feb 2026

Qarntay

Great location

Family_with_children

10/10

Exceptional

16 Feb 2026

Michelle

Everything!! Views!! Thank You!

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Suzanne

Staff was very accommodating, we had a great view of the city and close to convention center. Room was clean and very spacious.

10/10

Exceptional

15 Feb 2026

Ruben

Yes

Friends_and_family Family

8/10

Excellent

15 Feb 2026

Tanisha

The staff was grear. Friendly and approachable. The rooms were clean. Great location near Nascar Museum and Specturm Center

10/10

Exceptional

11 Feb 2026

robert

Very clean and close to everything

10/10

Exceptional

11 Feb 2026

Jeffrey

The hotel and room was very nice, bkfst was nice, the valet service however fell short. $38.00 and when I went to retrieve my car they pointed to where it was vs getting the car which is part of the whole valet service, for the amount charged they were not helpful and that was disappointing

Leisure Family_with_children

6/10

Pleasant

09 Feb 2026

Sandra

Yes

Friends_and_family Friends