Name: Hilton Garden Inn Charlotte Pineville
Address: 425 Towne Centre Boulevard, Pineville, 28134, US

10/10

Exceptional

19 Jul 2026

Anthony

Front desk employees were awesome. Very helpful and polite.

Family

6/10

Pleasant

19 Jul 2026

Alyssa

The property was under renovation and the pool hasn’t worked in 2 years according to the enployees

Partner

2/10

Poor

16 Jul 2026

Alan

They had canceled my reservation after I had drive couple hours making me go else where

Partner

10/10

Exceptional

13 Jul 2026

Nathaniel

Everything was awesome clean room and staff

Partner

10/10

Exceptional

09 Jul 2026

Sherry

Every two days, our towels and washcloths were changed and room cleaned. The staff was always kind and helpful. It was quiet and great for sleeping.Beds were comfortable and all equipment worked. Great experience!!

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Kelsi

Everything was excellent ! Wonderful staff everything was great.

10/10

Exceptional

17 Jun 2026

Robert

Breakfast is not included but available at cost. Coffee & Tea available in Lobby.
Staff very friendly and helpful!

Partner

10/10

Exceptional

15 Jun 2026

Deisnel

The main building was being upgraded during our stay. Cannot wait to visit after renovations have been completed

10/10

Exceptional

11 Jun 2026

Dionne

My room was immaculately clean. I love the body wash.
Restaurants and other stores were close by
The staff was very friendly and accommodating.
Also, the price was right
Looking forward to my next stay.

Family_with_children

2/10

Poor

10 Jun 2026

PAMELA

They allowed a party one night in their conference rooms. The music was so loud that the entire hotel was disrupted.

Family_with_children

6/10

Pleasant

26 May 2026

Malama

The Hotel is undergoing renovations and the facilities could be in better conditions once done.

My poor rating for this particular hotel is due to very poor Frontier Desk reception treatment I suffered at the hands of apparently only person on duty, Jeremiah Broytes. Jeremiah was rude and was not prepared to remedy obvious issues at Check-in. I had been assigned Room 419 but when I went over the room was not completely ready and I , therefore, requested for a Room change and his response was that I just had to wait. I asked to speak to the manager and ended up calling a number on a business card for Adam P (General Manager) but the call was simply getting back to Jeremiah at the Front Desk. Jeremiah had refused to directly the Manager. It took more than 45 minutes before he finally simply walked over and gave me another Room (403) - no apologies. When I went to Room 403 - the toilet had no running water! I had to call for Service personnel to fix the issue. Fortunately the toilet got fixed.

My view is that Hotel has poor overall Hotel Management that allows for an poorly train, unsupervised, incompetent arrogant Intern to manage Customer check-in over a busy Memorial weekend! I was checking in on Friday May 22.

Self

4/10

Poor

25 May 2026

Brandon

To say I am disappointed with the experience my family and I had during our recent stay, would be an understatement. Unfortunately, what should have been a straightforward hotel stay became a series of frustrating interactions and unacceptable service failures (broken iron, disconnected room phone, rude front desk clerk, filthy shower vent, trash bag left on floor and room door left ajar for hours after cleaning) on the backend of our stay.

At no point did I feel that the inconvenience or frustration experienced was acknowledged with urgency or empathy. Respectfully, being “under renovation” should not excuse basic operational functionality or poor customer service. More importantly, the active renovation was not disclosed anywhere in the booking app prior to our arrival.

Our overall experience - with the exception of the familiar Hilton professionalism and courtesy shown by Andre and Matthew during checkout - reflected a concerning lack of operational readiness, communication, and overall guest care. While I understand renovations can create challenges, guests should still be able to expect functioning room essentials, responsive service, professionalism from staff, and basic cleanliness and security standards.

Friends_and_family Family

6/10

Pleasant

25 May 2026

Brian

It was under renovation which wasn’t disclosed upfront. We were there for several days and the room wasn’t being serviced. We finally asked and when we returned all they did is put in new towels. Nothing else was done. I expect more from Hilton. The front staff was nice but the support staff was not good at all. Also why did construction materials and structures get put in half of the front parking making the guests park towards the back?

Partner

4/10

Poor

22 May 2026

Rob

My room was dirty-food left on the floor by previous occupants, and items were broken in the bathroom-towel hook and toilet seat. Property appeared run-down. My stay had to end early, I checked in for a Mon-Fri stay and had to leave Tuesday. They refused to work with me and insisted on charging me for Mon-Fri for a room I slept in once

Pet

10/10

Exceptional

19 May 2026

Dennis

I really enjoyed my stay it was awsome

Friends

10/10

Exceptional

17 May 2026

Ginnie

We enjoyed our 1 night stay here. Room was refinished and was large. We had our golden doodle with us and he loved it too! Would stay here again if the need arises!

Pet

10/10

Exceptional

16 May 2026

Gaynor

Friendly cheerful staff !

Self

6/10

Pleasant

16 May 2026

Carla

Under renovations...would have been nice to know this when i booked. Had to wait for front desk guy to show up....he was no where to be found when i entered lobby.....waited to be checked in...

10/10

Exceptional

12 May 2026

Dongchan

Under renovation.
Stayed in newly renovated room.
Cannot make a mistake.

Self

10/10

Exceptional

10 May 2026

Jack and Mary

No complimentary breakfast.

Partner

6/10

Pleasant

09 May 2026

Kay

The hotel was under renovation and it did not seem up to the cleanliness standard we were expecting. The staff was accommodating.

4/10

Poor

05 May 2026

Randall

Hotels.com should not have booked me because there were no rooms available for the last minute booking, however I must commend the desk clerk working on midnight the 25th, because she was able to call neighbors directly and get me a room for the night. Sadly, I do not remember her name but she was super professional and very helpful to me above and beyond the call of duty.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Cristiana

Everything was better than I expected!
Staff very helpful and polite, breakfast very good .I highly recommend this place.

Self

8/10

Excellent

10 Apr 2026

orell

Under Construction at time and the water pressure was very low and water cold

8/10

Excellent

08 Apr 2026

Tyrone

The staff at Hilton Garden Inn were very friendly and professional; however, housekeeping forgot to clean our room twice while we were staying there.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Karen

We only stayed one night and did not have the breakfast, but we were very pleased with all the hotel had to offer. The location was perfect for us, the lobby was inviting, and the room was perfect for us.

Partner

4/10

Poor

30 Mar 2026

Rachel

Unfortunately, our room was filthy! The floors were disgusting and looked like they had not been vacuumed/cleaned all week. We asked to change rooms and the second room was just as bad. It was very disappointing.

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

betty

Gym great but pools and spa not available for use, areas being renovated. That was disappointing. This information should have been on their website.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Juanita

Property is older.Update to begin in May.Was disappointed no room safe. No Continental breakfast, just coffee and fruit.Extra charge for other items, although reasonable.

Family

8/10

Excellent

05 Mar 2026

Anslie

the hot tub is my reason for staying here. I enjoyed it thoroughly. wish breakfast was included but restaurants nearby.

Partner

4/10

Poor

24 Feb 2026

Karen

The room was clean but it took 45 minutes to get checked in because the desk clerk didn't know how and said computer was not working right. Then employees were walking and talking loudly outside in hallway at 3am which woke us and we couldn't get back to sleep. So we showered and left

Partner

6/10

Pleasant

22 Feb 2026

Jim

The staff was lovely. The location is perfect for us. We love that we can bring our pet. And while I understand the hotel is undergoing rennovations, I didn't appreciate hearing drills and banging at 8:30am Saturday morning.

MY BIGGEST complaint is the grounds. Even before the renovations, the grounds are horribly littered. Particularly behind the hedge where we take the dog to relieve himself. Everything from plastic bottles to syringes back there. CLEAN IT UP!!!

If only the outdoor seating looked like the picture...but it doesn't. Its a mess out there.

Partner

10/10

Exceptional

09 Feb 2026

Travis

Service staff was all amazing

10/10

Exceptional

08 Feb 2026

nykeem

the jacuzzi is the reason we came and it delivered clean room mostly friendly staff 9/10🔥

Partner

6/10

Pleasant

02 Feb 2026

Joe

Staff was amazing the room and facilities were absolutely not what we expect or are used to when staying at a Hilton brand hotel.

Business_and_leisure Partner

10/10

Exceptional

22 Jan 2026

Nikita

Ok

8/10

Excellent

11 Jan 2026

Michael

The hot tub was great. The room was great. The location was great.

Leisure Partner

6/10

Pleasant

28 Dec 2025

lisa

The room 225 had stains all over the floor, bathroom floor had dirt spots on floor and the bed was HORRIBLE! When i brought it to their attention. The front desk clerk said they were aware and are remodeling soon.

Leisure Friends

8/10

Excellent

26 Dec 2025

Thomas

Room was clean. Staff was very helpful. Parking was easy

Partner

10/10

Exceptional

21 Dec 2025

Thomas

The room was very clean. Plenty of parking. Staff was very helpful and friendly

Partner

10/10

Exceptional

15 Dec 2025

Amanda

Easy check-in, clean rooms, very friendly staff.
Hotel could use a little refreshing in the rooms but definitely not a deal breaker. Would absolutely stay here again.

Leisure Family

10/10

Exceptional

08 Dec 2025

Amanda

The room was clean. The atmosphere was a good atmosphere and the young man at the desk was more than helpful.

8/10

Excellent

01 Dec 2025

Michele

The room was good. Clean.
The issue we had was with the breakfast! We wanted to order; the cook was upstairs \"getting supplies\". When he came down, it took forever to get our food - 40 minutes! And we were the only people in the restaurant who had ordered anything. So to make french toast and an omelet took 40 minutes. The waitress was so embarrassed that she didn't charge us the full price, which I appreciated.

Leisure Family

8/10

Excellent

30 Nov 2025

Karen

The staff was friendly and the hotel was very clean.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Terry

Was great can’t wait to go back

Partner

8/10

Excellent

28 Nov 2025

Kathleen

Stepping into the roonm you immediately notice a musty smell - like the carpet should be replaced. The water was brown when I started to.fill the whirlpool tib
I let it run for a few minutes and it cleared up, but I did not have a good feeling about using it.

6/10

Pleasant

24 Nov 2025

Juan Noe

They need to take their bedrooms to the next level with new things, including smart TVs.

Partner

6/10

Pleasant

24 Nov 2025

Hussein Ayman Mohamed

The staff were very welcoming and friendly. the room is pretty good however the curtains didn’t close. The wifi was terribly bad. They only had decaf coffee. overall not that bad for the price.

Business Self

4/10

Poor

23 Nov 2025

Karl van

I arrive late on the 19th and in the following morning when I started doing my exercise in the room I noticed that there was a dog toy and an empty box of condoms left in the room. Very disgusting.
Front desk did change my room and that evening when I went to sleep, I noticed that the TV is broken. It would not go below volume 15, which is pretty loud. I went to the front desk the following day and they said they would fix it. Two days later, it was not fixed when I went to the front desk they basically shrugged her shoulders and told me to have a great day.
This is very own characteristic of the Hilton and they’ve always taken care of me in the past. I would strongly reconsider going to this particular, one in the future.

Leisure Self

4/10

Poor

11 Nov 2025

JP

We arrived around 3pm but the room wasnt ready until 4:13.

4/10

Poor

07 Nov 2025

cierra

Beds are low, the washcloths are cheap, the pillows are crap ( you need 4 to make 1) the beds are worn out. The bathrooms are dated, this place was horrible.. The hallways smell moldy and feel damp. This is a place where people come to smoke and eat and chill.. from check in to check out, all I smelled was weed. Yes it’s close to Carowinds, and other eatery’s and it’s cheaper… but I’d NEVER stay at this place again… I’d rather sleep in my car. Maybe they have nicer rooms for “Diamond” members. But it’s a no.. if you find a better place for $30 more, spend it and save your time if you want to rest well. I took plenty of pictures. I wish I could post them

Leisure Partner

10/10

Exceptional

31 Oct 2025

Melissa

I had Excellent customer service checking in from a young man .sorry that did not catch his name.
⭐⭐ ⭐ ⭐ ⭐ For him..
Thank you .

Partner

8/10

Excellent

31 Oct 2025

Brian

Level 3 has a bad smell. The staff were all fantastic

Business_and_leisure Self

10/10

Exceptional

30 Oct 2025

Tashonda

Good

Leisure Family_with_children

8/10

Excellent

30 Oct 2025

Xavier

For the most part all was well!
The only issue i had was the heating system was not working. The AC/Heating system was only blowing cool air

10/10

Exceptional

28 Oct 2025

Emma

Staff were wonderful, food was great, only 2 small imperfections, no doggie bags at the animal rest station, and the patio would have been so welcoming if the chairs were organized and the ashtrays emptied, the devil is in the details. That said best sleep ever!

Business_and_leisure Pet

2/10

Poor

24 Oct 2025

Carlos

Not booking at this place again.

10/10

Exceptional

21 Oct 2025

Melissa

Hot Tub ⭐⭐⭐⭐⭐ excellent stay.
Ext & Inter well kept thumps up 👍👍
Stafff was polite and very attentive to service as needed.

Friends_and_family Friends

10/10

Exceptional

20 Oct 2025

Pete

Hotel was clean, quiet and the staff was wonderful.

10/10

Exceptional

19 Oct 2025

Brian

Staff was very friendly and helpful. Smiles on all faces and 'good mornings' from all. Very pleasant stay

Business Self

8/10

Excellent

19 Oct 2025

Shellie

Clean room

Business

2/10

Poor

18 Oct 2025

Charles

Bugs

Leisure Family

6/10

Pleasant

17 Oct 2025

Ronald

Kinda dated the water backed up in the tub

Leisure Family

10/10

Exceptional

14 Oct 2025

Jennifer

The staff here is superb! Very helpful & friendly.

Business_and_leisure Partner

10/10

Exceptional

14 Oct 2025

Glenn

Good hot coffee & lemon water available to everyone. Quiet, comfortable room

Leisure Partner

2/10

Poor

27 Sep 2025

Elizabeth

My room was extremely moist inside from the poor ventilation. There were no vents in the bathroom and any steam from showers came right into the room. The carpets smell of mildew from all the moisture. The AC was on but it did not help. These rooms need major updating.

Business Family

4/10

Poor

21 Sep 2025

fazena

It was very dirty and smell really bad I will never stay there again

10/10

Exceptional

07 Sep 2025

James

Stayed many times. Like the consistency.

Business_and_leisure Self

6/10

Pleasant

26 Aug 2025

iris

This property recently sold. The new owners abruptly stopped offering shuttle service, which had been one of the reasons our physician had recommended the hotel.

The property is very dated and desperately in need of
A refresh- badly stained carpeting and shower is grimy. Some staff made a genuine effort to be helpful, while others huffed their way through their annoyance at providing assistance.

10/10

Exceptional

24 Aug 2025

Kenneth

Ty

10/10

Exceptional

23 Aug 2025

Patrick

The place is fairly nice but you can tell it was a smoking hotel at one time. The area isn’t bad and there is lots of parking. Everyone here is very nice.

Leisure Self

10/10

Exceptional

21 Aug 2025

Sara

Great stay

Business

4/10

Poor

18 Aug 2025

Bruce

Not good experience

The inconvenience started immediate upon check-in when the room keys system was unavailable, and someone had to walk you to your room. Everytime you left your room. The room was not dark at night, and the pillows are uncomfortable. The room was supposed to be handicap accessible, but it was regular height tub that was very slippery

Partner

10/10

Exceptional

15 Aug 2025

PEARLY

The property was excellent and an ideal location.

10/10

Exceptional

15 Aug 2025

Benjamin

The staff was great. Always willing to help with whatever we needed. The room was clean and the bed was super comfortable. Lots of places to eat and the hotel offers food as well. We really enjoyed our stay and will return whenever in the area.

Leisure Partner

8/10

Excellent

09 Aug 2025

Verified traveler

The hotel was convenient to my sister's residence. It was definitely a tired building that neeeds a renovation, but it was clean, secure, and friendly, so I appreciate all that. I need a renovation too, but I'm clean and friendly, so that's the important thing, right?! Thanks to the staff for making my stay enjoyable.

Friends_and_family Family

8/10

Excellent

06 Aug 2025

Theresa

WiFi was not working very well

Partner

10/10

Exceptional

31 Jul 2025

Don

Nice

4/10

Poor

30 Jul 2025

Esther

Definitely needs an upgrade. The windows needed to be steamed clean. Bathroom had fixtures from the 90s. Bed wasn’t comfortable. And carpet smelled moldy

Business_and_leisure Self

10/10

Exceptional

27 Jul 2025

D'ondrea

Great time

Amazing stay the staff was great welcoming and accommodating thank you to darius ericka milton and the rest of the great hilton garden pineville staff

Self

10/10

Exceptional

21 Jul 2025

Tashonda

Great hotel. Location was perfect

Self

8/10

Excellent

17 Jul 2025

Vickie

Would have liked to have better quality pillows on the bed. Otherwise all other accommodations & staff were very good!🤗

Business Pet

8/10

Excellent

14 Jul 2025

Angela

Cl

10/10

Exceptional

12 Jul 2025

Nancy

Staff was pleasant and accommodating to my needs. I felt at home and welcome. Would stay there again and recommend it to everyone.

Leisure Self

10/10

Exceptional

06 Jul 2025

Amabella

Close to where our daughter lives. Conveniently close to freeway.

Leisure Partner

10/10

Exceptional

25 Jun 2025

Patrick

Nice stat and service was great! Wish the pool was a little better but other than that. Great property!

Partner

10/10

Exceptional

23 Jun 2025

martin r

Great location

Leisure Pet

2/10

Poor

20 Jun 2025

Aubrey

Manager Alexander was an evil man I told him I have Covid and have to cancel stay and he still charged me. SMH he told me to come into hotel with my Covid. He was not empathetic at all.

Business

2/10

Poor

12 Jun 2025

Dana

My car was broken into at the hotel parking lot during the night, along with 8 other vehicles (same night). Cop informed me this has happened numerous times at this hotel. AC unit was covered with a thick layer of dust.

6/10

Pleasant

09 Jun 2025

cathlene

The room needed vacuuming and there were stains on the carpet. I had to wait because my room had not been cleaned yet by 3:00pm.
The pillows and bed were very comfortable.

Friends_and_family Family

2/10

Poor

06 Jun 2025

Ryan

No hot water, which was especially disappointing with having a whirlpool in our room. Disgusting carpets, cracks and stains in the ceiling, other people’s hair in the tubs and bathroom in general, busted toilet seat with a rigged job, empty hand sanitizer, empty pool, broken tv in the fitness room. Can’t believe this is a Hilton property. And when I say no hot water, I mean for the whole stay. The staff was kind, friendly and did what they could for us, but that wasn’t much with booking through Expedia.

Leisure Partner

4/10

Poor

05 Jun 2025

Joseph

JJ at the desk was very nice but there wasn’t any hot water. And the pool was out of service.

6/10

Pleasant

02 Jun 2025

Elizabeth

Pool was down for the duration of our stay and I would have loved if they had a hot tub. The room was great except there was not water pressure and it was difficult to shower. Staff was wonderful and courteous.

Leisure Partner

10/10

Exceptional

25 May 2025

Michael

Great hotel. Staff is super great as well!

Leisure

8/10

Excellent

14 May 2025

Nicole

The room that I booked wasn't actually available, but we were given a suite with a queen bed and pull out couch instead. The hotel was clean other than curtains and carpet. The hotel was very quiet, and the staff was friendly.

Leisure Family

10/10

Exceptional

05 May 2025

Tammy

The staff met my needs with greatness. I appreciate all that they did.

Friends_and_family Family

10/10

Exceptional

19 Apr 2025

Anthony

Beautiful hotel outside the hustle and bustle of downtown Charlotte. Friendly staff.