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Tru by Hilton Fort Mill
Fort Mill - SC · United States
120 Crisanto AveView location
9.0/10Excellent711 Reviews
Cleanliness9.2/10 9.2
Service9.2/10 9.2
Comfort9.0/10 9.0
Condition9.2/10 9.2
Amenities9.0/10 9.0
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Tru by Hilton Fort Mill
Daily Mandatory Charge includes: Destination Marketing Fee. Daily Mandatory Charge includes: Destination Marketing Fee. We're located off I-77 and South Carolina Hwy 460, just 10 minutes from Charlotte International Airport. Carowinds amusement park is only three miles away and Carolina Place Mall is only five miles from our front door.
WiFi and breakfast are on us. Explore our collection of board games in the lobby or show off your skills with a friendly game of pool.
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With a stay at Tru By Hilton Fort Mill, SC in Fort Mill, you'll be near the airport, within a 15-minute drive of Carowinds Theme Park and Knights Stadium. This family-friendly hotel is 11.9 mi (19.1 km) from SouthPark Mall and 2.3 mi (3.8 km) from Anne Springs Close Greenway.
Stay in one of 97 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
Featured amenities include complimentary wired internet access, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Gym
Entertainment
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
3:00 AM
Check-out until
12:00 PM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
LGBTQIA+ friendly
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 23
Pet max weight (per pet) in lb is 50
Only dogs and cats are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Children stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
- Mobile payment options include: Apple Pay
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher
- This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
-
Minimal age
21
-
Optional fees
- Pet fee: USD 75.00 per accommodation, per stay
- Service animals are exempt from fees
- Late check-in fee for check-in between 2:00 PM and 4:00 PM
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Knights Stadium
1.8 km / 1.1 mi
Anne Springs Close Greenway
3.7 km / 2.3 mi
NarroWay Theater
3.9 km / 2.4 mi
Lake Wylie
7 km / 4.3 mi
Jack D. Hughes Memorial Park
7.3 km / 4.5 mi
Little Sugar Creek Greenway
7.5 km / 4.7 mi
CSA OrthoCarolina Sportsplex
7.9 km / 4.9 mi
Carowinds Theme Park
8 km / 5 mi
Tega Cay Golf Club
8.7 km / 5.4 mi
Ramblewood Park
9.7 km / 6 mi
President James K. Polk State Historic Site
9.8 km / 6.1 mi
Carolina Place
9.8 km / 6.1 mi
Slot Car Cave
10.2 km / 6.4 mi
McDowell Nature Center and Preserve
10.4 km / 6.5 mi
Fort Mill Golf Club
11 km / 6.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Number of floors (main building): 5
- Double rooms: 60
- hotel
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
- Room serviceExtra charge
- LaunderetteExtra charge
- Multilingual staff
Show 6 more facilities & services
- Hotel safe
- NewspapersExtra charge
- TV lounge
- Breakfast
- Non-smoking establishment
- FitnessExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
HB
Half Board
Usually includes breakfast and one additional meal.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
RO
Room Only
Accommodation only. Meals are usually not included.
AI
All Inclusive
Meals and selected drinks/services may be included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTru by Hilton Fort Mill
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 21 m²DBL.KG-1
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 21 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Satellite TV
- Desk
- Toiletries
- Alarm clock
- Individually adjustable air conditioning
- Centrally regulated air conditioning
- Internet access
- Radio
Show all 10 amenities
- TV
- Hairdryer
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTru by Hilton Fort Mill
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 21 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Room amenities
- Satellite TV
- Desk
- Toiletries
- Alarm clock
- Individually adjustable air conditioning
- Centrally regulated air conditioning
- Internet access
- Radio
- TV
- Hairdryer
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTru by Hilton Fort Mill
QUADRUPLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 21 m²DBL.KG
Room overview
Non-smoking room- Room size
- 21 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Centrally regulated air conditioning
Facilities with extra charge
- Internet access
- TV
- Radio
- Satellite TV
- Desk
- Toiletries
- Alarm clock
- Hairdryer
- Wi-fi
- Individually adjustable air conditioning
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTru by Hilton Fort Mill
DOUBLE KING SIZE BED
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 21 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Room amenities
- Centrally regulated air conditioning
Facilities with extra charge
- Internet access
- TV
- Radio
- Satellite TV
- Desk
- Toiletries
- Alarm clock
- Hairdryer
- Wi-fi
- Individually adjustable air conditioning
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 26 m²DBL.2Q
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Centrally regulated air conditioning
Facilities with extra charge
- Individually adjustable air conditioning
- Satellite TV
- Desk
- Toiletries
- Alarm clock
- Wi-fi
- Internet access
- Radio
- TV
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTru by Hilton Fort Mill
DOUBLE TWO QUEEN BEDS
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Room amenities
- Centrally regulated air conditioning
Facilities with extra charge
- Individually adjustable air conditioning
- Satellite TV
- Desk
- Toiletries
- Alarm clock
- Wi-fi
- Internet access
- Radio
- TV
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTru by Hilton Fort Mill
QUADRUPLE Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTru by Hilton Fort Mill
QUADRUPLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen Beds • 1 BedroomDBL.H6-2Q
Photos are not available for this room type.
Room overview
Non-smoking room- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Room amenities
- Centrally regulated air conditioning
- Wheelchair-accessible
Facilities with extra charge
- Radio
- TV
- Hairdryer
- Internet access
- Individually adjustable air conditioning
- Wi-fi
- Alarm clock
- Toiletries
- Desk
- Satellite TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTru by Hilton Fort Mill
DOUBLE Accessible-Two Queen Beds
Room photos
Photos are not available for this room type.
Room overview
Non-smoking room- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-2Q
Room amenities
- Centrally regulated air conditioning
- Wheelchair-accessible
Facilities with extra charge
- Radio
- TV
- Hairdryer
- Internet access
- Individually adjustable air conditioning
- Wi-fi
- Alarm clock
- Toiletries
- Desk
- Satellite TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTru by Hilton Fort Mill
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTru by Hilton Fort Mill
DOUBLE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE AccessibleDOUBLE • Accessible • 1 BedroomDBL.H6
Photos are not available for this room type.
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Centrally regulated air conditioning
Facilities with extra charge
- Radio
- Toiletries
- Desk
- Satellite TV
- Hairdryer
- Alarm clock
- Wi-fi
- Individually adjustable air conditioning
- Internet access
- TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTru by Hilton Fort Mill
DOUBLE Accessible
Room photos
Photos are not available for this room type.
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6
Room amenities
- Wheelchair-accessible
- Centrally regulated air conditioning
Facilities with extra charge
- Radio
- Toiletries
- Desk
- Satellite TV
- Hairdryer
- Alarm clock
- Wi-fi
- Individually adjustable air conditioning
- Internet access
- TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Tru by Hilton Fort Mill
100
reviews shown
Joseph
I’ve stayed here before and will stay again if need be. Very convenient location close to the freeway
Donna
safe property, welcome when entered, 24 hr coffee, clean room with walk in shower, good breakfast, easy access to bldg from parking lot
Candace
Staff was very friendly and very informative about the restaurants and events in the area.
Gerald
I was here for work and enjoyed my stay. The building was clean in and outside and the common areas were kept up and neat. The room was clean and the bed was comfortable.
George
Great hotel for a quick trip!
Jamall
10/10. Clean and Quiet. Recommend
Deborah
When greeted at the desk, both entering the facility and departing, the staff was wonderful. So helpful and friendly.
Couldn’t ask for better treatment.
Kudos to those lovely women!
Couldn’t ask for better treatment.
Kudos to those lovely women!
Delilah
Apparently there was a power outage prior to me checking in. The elevator was not working and the room key system was not back up yet. The manager on duty and staff handled it beautifully. She and a member of the staff helped take my bags up to my room. We had to take the steps. I was in the lobby for a bit and she helped each person checking in do the same thing.
This is the type of customer service that I admire. I will be staying there again on my next trip to the area.
This is the type of customer service that I admire. I will be staying there again on my next trip to the area.
Lawrence
Excellent place to stay. Everyone was very friendly. Breakfast was so good. There was enough parking. We will definitely stay there again.
SHERRY
Laura as always great at front desk, check in and out quick. I stayhere several times a month, great location, clean etc
Martín
Bed and mattress terrible. There needs to replace already.
Matthew
The room was generally clean, however there was a tile missing in the bathroom and the shower leaked quite a bit when we used it. There was mold around the shower grab bar. There was some sort of green goo as we entered the building and we cleaned it ourselves before the maid made it up to the room to clean it for us. The staff was friendly and bright generally speaking. The breakfast was small but nice and had a few hot items as well as your typical cold items. There was plenty of parking. It was located in a convenient area close to Carowinds and other stores. Overall we liked it, but probably wouldn't stay again because I don't like green goo greeting us or mold in the shower. My wife also didn't like the lack of storage. There was also no safe, or pool, or hot tub.
Maurice
Location was it for me
Joe
great new hotel at reasonable price, recommended.
Sharetta
Awesome all around stay.
Diana
Clean , front desk Jennifer was amazing and very professional. The breakfast was delicious.
Nerissa
Nothing
Alfred
Staff were nice & friendly. Property was very clean. Free break and 24hr coffee was a bonus. Would definitely stay again.
Jeffrey
Breakfast was good. The staff was very good. Nadia was excellent. Did come back one evening at 6:30pm and the air conditioner covers were all in the hallway being serviced. We finally got back in our room at 7. Not sure how that schedule was decided.
William
Very invited and even got us in our room early. We had to stay over night because of a procedure and they had everything we needed. Very clean and late check out was very helpful. A small store for things u may need. Ice bucket for as much ice u need and water bottle station. There was more but we only stayed one night. Would highly recommend.
Stephen
Clean, modern, good location and very courteous front desk staff. However, we had a very early morning departure scheduled and when we went downstairs at 6 the breakfast was not out and it still wasn’t out when we had to leave at 6:30.
Robin
Breakfast was good, easy to access, and staff is friendly.
Heather
The front desk lady, I can’t remember her name, she was bilingual and blond and the most amazingly hospitable front desk person I’ve encountered in a long time. Very good at her job. The hotel itself was beautiful, clean and quiet. My only complaint was no cut fresh fruit for breakfasts.
Robin
Clean room and a great location
Chris
A lot of rowdy kids that made my mornings and evenings very frustrating. Running in the halls at all hours. Yelling and screaming inside and outside. Loudly banging on doors. Rude with regards to manners. Very disruptive.
Room was nice. Staff was nice. Really NEED to have microwaves in rooms. Very inconvenient to have to run downstairs to share one single microwave for the entire hotel.
Room was nice. Staff was nice. Really NEED to have microwaves in rooms. Very inconvenient to have to run downstairs to share one single microwave for the entire hotel.
Michael
Wish there was a bigger variety of cooked food for breakfast like biscuits and gravy.
Overall we like this hotel.
Overall we like this hotel.
Elvira
We have stayed at this Tru several times and have always been pleased with the staff and the cleanliness of the hotel. During this stay, the front desk receptionist and breakfast staff were wonderful. However, travelers need to be aware that the hotel is on a very busy road and road traffic is loud. Additionally, there is an urgent care/ ER nearby and you can here the ambulances during the night. Because pets are allowed, dogs bark on and off through the night. Because of this, the sleep quality is poor.
Margaret
The charming and helpful staff can’t make up for poor housekeeping and maintenance. I was in an ‘accessible’ room where there are pegs instead of closet and drawers. One of the pegs was hanging loose. No one checked the body wash dispenser in the shower which was completely empty. I was there for two nights and reported these two issues which were definitely noted by the front desk but nothing was done about it when I out for the day. Upon return surprised the bed linens were not even straightened by housekeeping. I refused to use shampoo for soap for the second night of my stay. Called the desk and a very nice staffer brought the body wash cylinder but neither of us could install it. If you have a neglectful housekeeping staff you really need a training video for front desk staff and or guests. Also there was no list of my included television options so I was compelled to use the live TV option. Not everyone has a Hulu or Netflix subscription on their mobile device but every other hotel I’ve used, has free options for movie channels. These choices should be made clear to guests. Finally, I could not get the inner shade closed so street lighting disturbed my sleep. The breakfast was inadequate because the pancake making equipment looks advanced but is hopelessly slow, I couldn’t even have toast because it could not be extricated. Coffee delicious but no one checked if urn was empty. The hotel is a sad place for staff and guests.
Joseph
Excellent
Maria
all was satisfactory
Krystal
Perfect location. Great customer service. Fast check in. Several amenities. Clean. Breakfast is offered. Lobby entertainment.
Susan
Yes for both
Michael
Breakfast could be better
Gisela
clean room. location is a bit funky to get in and out of but nice hotel. gym off lobby is decent. a bottle of complimentary water would have been nice.
Michael
Room was very clean. Young lady at desk was very friendly and efficient. Check in took at most 5 minutes. Felt very safe in the parking lot. Will stay here again.
Donald
1
paul
Convenient location and friendly staff. Easy parking and breakfast came w stay.
However, the bed (queen) was extremely uncomfortable so I was very disappointed. I regularly stay at Tru while traveling and was surprised by the lack of quality in the bed.
However, the bed (queen) was extremely uncomfortable so I was very disappointed. I regularly stay at Tru while traveling and was surprised by the lack of quality in the bed.
Jennifer
The staff was very friendly.
Scott
i was placed on a floor with a high school band group which was a bunch of kids - they kept me up all night - slamming doors, running. at 3:40 AM someone starting banking on a drum. I called the front dest however no relief. Very heartbreaking
Carolyn
The room was great
terrel
Amenities
Nichole
Everything was clean, staff was friendly and breakfast was great.
Eri
Friendly staff, clean room, nice breakfast, working ice machine.
allison
Left too early for breakfast
Robin
The room was very comfortable and the staff was friendly.
Sarah
Very Clean, convenient and friendly staff.
Cynthia
Everything was wonderful I will be back
Josh
Hotel was very clean. Everything about the hotel was fantastic
Kelby
Nice staff, clean room.
Michael
Great showers
Krissy
Quiet, clean, friendly staff, great location!
Barbara
It was very nice and clean
Daron
Yes
Kelli
Friendly staff, clean and comfy room. Would stay here again.
Michael
Spotless. Great hostess
Ratique
I enjoyed my stay
Elisha
i will be back loved my stay!!!
Candie
NA
Karen
We wanted a good night sleep and a nice breakfast w/good coffee. We were quite happy and the pricing was fair.
Givens
Pool table
Charlie
It was a good restful place to stop. All of yhe staff were friendly and attentive.
It was right off of I77, so it's very convenient if you're traveling on it.
It was right off of I77, so it's very convenient if you're traveling on it.
sherry
Always clean, nice staff
Linda
The hotel is new and very clean. The room is was comfortable, the staff was very nice and the included breakfast was a step up from many.
Todd
Bathroom door was difficult to close. Mold in shower
Jerri
It was better than I expected
Anna
Very nice inside.
Erica
Atmosphere
Leira
The room was perfect size and clean. My sons wheelchair was able to get around great.
Alice
Cute lobby with games. Nice and modern
Viri
Our bed in Room 322 was very uncomfortable. It was very noisy. There was a lot of traffic reving engines through the night and ambulances at the urgent care next door. The coffee had no flavor - extremely watered down.
John
Room was great. Areived a little later in the evening. Was nice not to see a bunch of people hanging out playing pool in the lobby.
Nancy
All of the above everything was wonderful
Carlos
This was our second time staying at TRU by Hilton in Ft. Mills and it did not disappoint. Great location, very clean, comfortables beds, excellent breakfast and the staff is amazing. Laura at the front desk was very helpful, professional and friendly! We’ll be back!
Kenneth
Check showers
John
Great staff. Easy check/in. Clean rooms. Well kept facilty.
santos
very poor communication staff
Amber
Basic easy breakfast choices.
Patti
Was just what we needed
Brandy
I reduced comfort simply because we had a king size bed to share but only 3 small pillows.
Christina
This was one of the cleanest hotel stays I've had. The only negative I had was the slightly strong fragrance in the room upon entering. I am scent sensitive. I did love the soaps and shampoos.
Alan
The staff was fantastic.
After a long day I was , Laura was
After a long day I was , Laura was
Rosalie
Good coffee all the time!
Kristian
The staff was absolutely amazing!
Friend and referred us to great food options.
Pancakes were great. Only downfall was mold in the shower. Other than that the room was clean and well decorated! Very modern hotel and great location. Definitely worth the price.
Friend and referred us to great food options.
Pancakes were great. Only downfall was mold in the shower. Other than that the room was clean and well decorated! Very modern hotel and great location. Definitely worth the price.
Lina
Beyond ridiculous, long story short I did my booking through Expedia, make a full payment, when I got to the place they were not able to see my confirmed paid booking, I was force to make a new reservation make a full payment again, a month later still waiting for refund, because they refuse to provide Expedia with further information.
Justin
Room was clean. Ac was very loud, and when we entered the hotel lobby the guy at the front was not very attentive at all. We also noticed the lobby trash cans were overflowing which looked tacky. For the price the stay was good however I couldn’t see myself staying for longer than a couple nights.
Chuck
There were adults next door to us who were hollering at each other in the middle of the night and again at 4:30 in the morning. We didn’t get the rest we wanted to make our long drive the next day. We were also surprised to see dogs on every floor.
Karry
The room was very clean, beds were not the most comfortable but ok, no conditioner in the shower, it was empty . Basic hotel room, no bells or whistles. We felt safe and breakfast was decent.
Shakera
Clean room, good breakfast
Andrew
Basic needs met
It was fine.
CHRISTINE
Wish they had a pool
Rizel
Clean facilities,clean linens lots of towels and soap provided.
Verified traveler
Nice hotel
Initially started out to be not a great stay. Loud children overhead 6am in the morning and again in the evening. Then the side road to hotel was blocked. The only way to get out and go the route we needed was to leave from the other exit, drive across interstate, then turn around to come back to intersection of hotel to then make a left on Gold Hill road. But an employee intervened to let the construction crew know they needed to let guests out. After the family checked out from the floor above us, then the stay was nice. Earplugs did not help. May be best to place a family with multiple small children on first floor or over an area that isnt a guest room.
Zachary L.
Very clean, games in the lounge, nice quiet area. Rooms were a bit small and breakfast wasn’t very good but overall great stay.
Lamont
Everything
Rhonda
There were no restaurants on the exit with the hotel. The hotel was clean and staff was friendly.
RICHARD
Great hotel
Quiet, comforthable, friendly staff
Josue
Great hotel!
Everyone was excellent. Thank you. Will visit and recommend again.
Sheree
Nice
Corey
All Happiness here!!!
Jeanne
It is a new hotel so everything was clean and in working order. I would stay there again.
Location & surroundings
Tru by Hilton Fort Mill
120 Crisanto Ave, Fort Mill, United States
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Tru by Hilton Fort Mill
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