Name: PROXY by: The Oriental Albay
Address: Purok 1 Barangay 33 Pea Aranda St, Legazpi, 4500, PH

4/10

Poor

10 Jun 2026

Florani

During our stay, the region was hit by a 5.4 scale earthquake at around 10PM. All employees and guests were evacuated outside in the pool area.
After sometime, we were allowed to go back to our room.
The following morning, we were checking out and I requested for a late checkout of 2:00 PM. I said because of the earthquake, we had to adjust our sleeping hour as. I was denied because the admitting employee said they have incoming guess. But, for 500 pesos an hour, they could extend their he stay. Welll, that says a lot about the hotel policies.

Partner

8/10

Excellent

27 May 2026

Jennifer

Staff are friendly, rooms with good space and breakfast is super.

Family_with_children

10/10

Exceptional

19 May 2026

Eduardo

100% like

6/10

Pleasant

16 Apr 2026

Ilova Dorylane

Spacious room, though oddly shaped. It's beside a river or creek, so if it's warm or sunny, you can smell it (and it's not pleasant at all) when you open your window or go outside. Given the amenities and condition of the facilities, it seems a bit pricey for what you'd get. I'd still be okay to stay here again if needed but I think I could find another hotel with better value around the area.

Self

8/10

Excellent

16 Apr 2026

Ilova Dorylane

Rooms were spacious. My room last week was bigger though weirdly shaped, but my room this week was still spacious. Not all the electrical outlets in the room were functioning or felt safe to use. Staff were friendly but not all were attentive or accommodating. Breakfast buffet was also so-so in terms of taste and options/variety.

6/10

Pleasant

13 Apr 2026

Emmanuel

Ok for the I paid.

Self

10/10

Exceptional

04 Mar 2026

Lane

Friendly people

Partner

6/10

Pleasant

24 Feb 2026

Tess

Room is a bit old and it smells

8/10

Excellent

11 Jan 2026

ERNESTO

Yes

6/10

Pleasant

05 Dec 2025

Mike

Nothing massively wrong but could have been better. Hotel is looking tired. The food in the breakfast and dinner buffet was luke warm at best. The water in the shower was only just above cold. There is a lack of power outlets in the room, the only ones are on one side of the bed not useful for using laptop at the desk. On the plus side the staff were friendly and helpful.

4/10

Poor

24 Nov 2025

Tino

The staff were excellent in politeness and in doing the extra mile to accomodate requests. I like the hospitality and genuine customer service. The only issue for me was that the bed sheets had stains which was very troubling.

Business Self

8/10

Excellent

12 Nov 2025

Kevin

Staff was professional and attentive. Room was clean and neat.
Breakfast buffet was adequate. Bathroom needs more lighting. TV needs to be upgraded to smart tv for streaming.

Leisure Partner

10/10

Exceptional

20 Sep 2025

Florisa

Excellent from service to accommodation.

My only concern was the pet bed we were given unwashed pet bed that smells sadly.

Partner

6/10

Pleasant

20 Aug 2025

Suzanne

Sent a message to the property two days before to check if two beds are available and didn’t get a response.

8/10

Excellent

08 Aug 2025

Lanai

Some issues but recommend for the price

Friendly staff. Great location for access to central places. Had to pay 500 pesos for a small refrigerator. Had leftovers from a restaurant and was told no food could be brought to the hotel because it has a restaurant and next time would result in a charge. I think this is a terrible policy. The TV had no signal and the staff said I could watch You Tube. I desired to watch English language news. I requested they fix this issue but they did not. In addition, a large puddle occurred in the room overnight. When I reported this the staff seemed unconcerned and stated that it had rained. Shower had so many clogged spouts it directed water all over the floor. Despite these issues, I enjoy this hotel and will stay there again if needed.

Business

8/10

Excellent

18 Jul 2025

Garland

Wish they can provide standard 2 keycards so it will be easier for a couple

10/10

Exceptional

17 Jun 2025

Cesar

Excellent

10/10

Exceptional

02 Jun 2025

Stephen J

Excellent service....

Leisure Partner

10/10

Exceptional

25 May 2025

John

Great place to stay in Legazpi

Leisure Partner

6/10

Pleasant

26 Mar 2025

Verified traveler

Overall is perfect except for the wifi connection which is no signal at all.

Friends_and_family Family

10/10

Exceptional

03 Mar 2025

Oscar

.

Business_and_leisure Self

6/10

Pleasant

30 Dec 2024

Rizza

Poor assistance, with 2kids in tow and luggage, with one adult, you expect somehow they would offer some help sadly, no one did. Have to find our way to the elevator. Breakfast buffet has minimal food choices. Saving grace is, they offer coffee!

4/10

Poor

30 Dec 2024

Rizza

No one assisted with the luggage, with 2 kids in tow and 2 luggage with only one adult was hard work. Sadly nobody even asked if we need help.for breakfast buffet, Food was standard. Minimal choices.

Leisure

6/10

Pleasant

13 Dec 2024

Patrick

Underwhelmed with the repeat visit

The Bad
- Breakfast was SEVERELY lacking, with the food quality extremely disappointing.
- The stench of the creek beside the hotel when you step outside or swim in their pool
- Avoid the rooms facing the city/road if you're staying in a lower floor.
- There is a decrease in value for money due to their price increase.
- Plenty of items unavailable from their restaurant/room service menu.

The Good
- Room size is more than adequate, and the views to either the volcano or the city is nicer on the higher floors
- Bed is comfortable
- Laundry was crisp and clean
- Staff were polite
- Spa therapist was really good. I highly recommend their signature massage.

May reconsider staying elsewhere in the city if this does not improve.

Self

2/10

Poor

18 Nov 2024

Mark

500 peso for outside food

I travel often all over the world...and i never had to pay ro bring in outside food...500 peso for outside food...RIDICULOUS...won't ever be coming back here and I'll be sure to advise all my traveling friends to NEVER come here.

Partner

10/10

Exceptional

03 Oct 2024

Cyrene

The staffs are super nice and accommodating.

Leisure Partner

10/10

Exceptional

22 Jul 2024

GIOVANNI

Looks nice inside. The dining are and room are well designed. But bathroom is missing of extra towel or rug for the floor. Water from shower are overflowing on the floor. But I would recommend this hotel.

Leisure Family

2/10

Poor

09 Jun 2024

Bregilda

I cut my stay only one day and transfer to onother place I booked for two days use only one day

Partner

10/10

Exceptional

12 May 2024

Philip

Lovely hotel, room like Premier Inn in the U.K.

This was a great place to be based in Legazpi with a lovely outdoor pool that was warm thanks to some very sunny days. Our room looked out on the main road but this was in no way a problem and was not noisey. All the staff were warm and friendly, especially Callie who was always on duty in reception. She’s a little dog who quite happily sits on the reception desk greeting visitors. If you feel you want a change from the hotel food (which was good) you can order in from Grab but there is a charge added if your order is before 10pm. The room was spacious and clean with a very comfortable bed.

Partner

2/10

Poor

18 Sep 2023

Gary Alan

Poor management!!

Business_and_leisure Partner

8/10

Excellent

04 Jun 2023

Cynthia

Staff were awesome, room/bathroom amenities were disappointing. Breakfast can be improved.

Leisure Partner

8/10

Excellent

03 Jun 2023

cheryl

Location.

Leisure Partner

6/10

Pleasant

13 May 2023

Juillard Philip

This is rated as a “4-star” hotel. At most, I’d give it a 3-star and that’s being very very generous. Bathroom wasn’t very clean and there were winged insects (flies?) in the sink. I saw that some of the work done in the room I was in was rushed too. Included breakfast was very limited and disappointing. I was expecting more since this hotel was carrying the name “Oriental” and I stayed in far better hotels that’s cheaper and have better amenities…

The staff were trying extra hard to accomodate and please guests but they felt like they were hospitality students who were in apprenticeship and didn’t know what they were doing.

Also phoned the desk from room to let them know that the WiFi wasn’t working. They said they’ll let their IT department know but no action was taken. I didn’t get a call back as well… Issue wasn’t fixed and I just resorted to using my mobile data for work.

Menu was made from a coloured bond paper that was laminated. Not to nitpick but this is supposed to be a 4-star hotel.

Dinner was lacklustre. I ordered a cheeseburger, which is really hard to screw up. What I got: overcooked and burned patty that wasn’t seasoned well. Potato chips that came with it tasted bitter like it was burned. I did like the lumpia on a positive note though.

I’d pay a little more money for a better hotel, which Legazpi City has quite a few of.

One good thing I can say us that the bed and pillows were super comfortable.

Business Self

4/10

Poor

21 Apr 2023

Ceferino

Room Amenities is not good. Shampoo and conditioner, soap is empty. Breakfast is limited and no choose and few. Security and some staff sleeping in the lobby at early morning. Lobby is very dark at night. First time and will not recommended to my friends to stay.

Business_and_leisure Friends

10/10

Exceptional

05 Mar 2023

Felix

Safe and clean environment, staff well mannered!!!!

Leisure Family

4/10

Poor

29 Nov 2022

Scott

Have stayed hear a few times. Property is declining. Ac didn’t work. Free breakfast was buffet and mostly cold.

Leisure Family

8/10

Excellent

13 Sep 2022

Salve

New building and close to the Main Street.

Leisure Self

2/10

Poor

20 Aug 2022

Judex Daet

no slippers, no wifi inside the room

Leisure Family

10/10

Exceptional

24 Jul 2022

Carmen

Staff were nice and helpful. Breakfast is ok. Room is clean, it’s just the towels and beddings a bit stained. Aside from that, we’re enjoying our stay.

Leisure Family

10/10

Exceptional

15 Jun 2022

WINSTON

Friendly and efficient staff. Quiet. Comfortable beds. Decent amenities. Fast elevators.

Business_and_leisure Partner

10/10

Exceptional

22 May 2022

Ernesto

Another trash bin

Almost excellent, may i suggest to place another trash bin in the room not only inside the cr.

Partner

10/10

Exceptional

12 May 2022

WINSTON

Excellent and friendly staff. Ample parking. Fast elevators. Good food.

Business_and_leisure Family

10/10

Exceptional

20 Apr 2022

Scott

Good place to stay. Central location to attractions.

Leisure Partner

10/10

Exceptional

14 Apr 2022

Tim

Great Job PROXY and thank you for accomodating us.

The view was great food and service was a pleasurable experience. The room was kept neat and tidy, we have been well accomodated by the staff .although we have encountered issue on the booking reservation they have made their best to assist and adress our concerns .The confirmation was not their fault i guess it was more on the App itself.

Partner

2/10

Poor

07 Apr 2022

Liza

Bad customer service, bad plumbing, bathroom floor flooded, can’t use the vault because no staff would come and open the safe so I was forced to carry all my important documents and jewels everywhere I go. No towels in the room we have to go down every single night to ask for towels and on the last couple of days we just didn’t bother asking anymore. We also sat down for breakfast but 45 minutes wait still nothing so we decided to walk out and get breakfast somewhere else. Never ate breakfast again in the hotel. Will never stay in this hotel again very disappointed

Leisure Family

8/10

Excellent

05 Apr 2022

Charles

The staff was was great. They were quick to respond to our requests and always got the job done quickly. I would definitely stay here again.

Leisure Partner

6/10

Pleasant

27 Mar 2022

Edmon

The overall stay in Proxy by The Oriental Albay is fine but then we did not get notified that the pool is occupied because of a debut party. I mean part of our plan is to hangout by the pool at night but got ruined so we just stayed in the room all night instead.

The television got only one channel which is really disappointing lol

There is also some kind of unpleasant smell when we first entered the room and we extinguished it by spraying perfume.

Leisure Partner

6/10

Pleasant

09 Mar 2022

Ma Sonia

Very polite and accomodating staff

Leisure Friends

8/10

Excellent

06 Mar 2022

rico

Quick visit to Legazpi

Tried direct booking but front desk officer took long to respond so I tried using hotels.com app instead for seamless booking. Upon arrival, we noticed the warm atmosphere at the lobby due to poor airconditioning but the lobby was clean and easy to look for. We added one more room since we are 5 persons all in all. The roomy was neat and cozy which is a plus along with the spacious bathroom. We noticed the room door to be a bit thin so you can here people outside walking along the hallway. It was a satisfactory stay overall as the hotel offers good value for money with their pricing. Parking is located at the back near the pool but can be a bit crowded during weekends. Buffet is affordable

Friends_and_family Family

10/10

Exceptional

28 Jan 2022

XAVIER

It was a nice experience. Shen is so accommodating.

Business Self