Name: St. Ellis
Address: Rizal Street, Legaspi, 4500, PH

10/10

Exceptional

06 Jul 2026

Patrick

All of it nice place will return

Family

8/10

Excellent

05 Jul 2026

Myla

Overall good except these two things:

Cash only - for international travellers who doesn’t carry a lot of cash, they should have card options.

Not accommodating for a one hour request of check out (for one room only). I booked total of 3 rooms for my stay, and I’m being charged for that request. Mainly for a flight cancelled/moved to a later time of day.

Family

10/10

Exceptional

10 Jun 2026

Charles

Charles Rahim loved St Ellis. The big guy working at the restaurant last Tuesday and wed was so nice and so professional. All the staff at the restaurant are so professional and friendly and they go the extra mile. Parking was good. Location close to Ayala Centre small shopping centre .

Self

10/10

Exceptional

22 May 2026

MIKE

I stayed at this hotel. It was my first time there, I really liked it, it was very clean, the people were friendly, the food in the restaurant was excellent, 5 stars.

10/10

Exceptional

03 May 2026

Sophia

Property was very clean and daily breakfast was great. Friendly and helpful staff.

Family

8/10

Excellent

10 Apr 2026

Sharon

Beautiful hotel rooms are clean and staff ate outstanding. Only comment I have because of the old hotel building you can smell the old musty smell

Partner

10/10

Exceptional

27 Dec 2025

Stephen

Great Hotel. Staff attentive to guests.
Wonderful Xmas Buffet.

Leisure Partner

10/10

Exceptional

30 Oct 2025

Stephen

The staff was very friendly and very helpful. The staff was always very professional and well groomed. They made me feel like family.

Leisure Partner

10/10

Exceptional

12 Sep 2025

Virgil

Awesome

Self

10/10

Exceptional

10 Sep 2025

Virgil

Air condition

It’s all wonderful but the air conditioning is blowing in my face at night and dry my throat. I can’t redirect

Self

10/10

Exceptional

06 Aug 2025

Michael

The staff were amazing. They always provided me with first class service. My air conditioning quit working just after 1am. I called the front desk and maintenance was at my room in 5 minutes.

Leisure Partner

6/10

Pleasant

19 Mar 2025

David

2 night Stay

Staff at check in made me feel uncomfortable, almost not welcome.
Our room on 5th floor (highest in hotel) was facing road/front of hotel super noisy with road traffic, car alarms etc, not hotel fault but beware.
House keeping need to check and replace what been used.
Otherwise room was pleasant, rest of staff friendly, Breakfast nice variety, special shout out to Joseph in the bar, thank you for making us feel welcome.

Partner

8/10

Excellent

09 Mar 2025

Verified traveler

Stay at Hotel St. Ellis

Be aware only that they might give you a room with a suffocating drainage smell bathroom. Doesn't have big towels, needed to request. Guest Service was helpful when planned to stay another night and they gave me a better room. A variety of breakfast was fine, staffs were attentive, comfy place and easy access to city.

Self

8/10

Excellent

05 Mar 2025

Sonia

The staff were very nice

Leisure Family

10/10

Exceptional

22 Feb 2025

Genevieve

Walkable to malls and restaurants

The staff at the reception and breakfast area were accommodating and helpful. The shuttle bus ride to the airport was relaxing. Hotel was walkable to malls and restaurants.

Partner

6/10

Pleasant

17 Feb 2025

Stephen Ascalon

This property, though centrally located, a little dated...needs upgrading. Room given to me had terrible smell.

Leisure Family

6/10

Pleasant

25 Jan 2025

Mark

Decent

Fine hotel just older... little on the expensive side but great breakfast

Self

10/10

Exceptional

21 Jan 2025

Stephen Joseph

Very helpful and friendly staff.

8/10

Excellent

20 Jan 2025

Carmen

Good service, clean rooms. Free breakfast was good and the free shuttle service to the airport was a bonus. Lots of restaurants to eat and shopping malls are walkable. We had a lovely stay.

Leisure Family

8/10

Excellent

18 Oct 2024

Conrado Menguilla

Free airport shuttle service. Breakfast buffet. People are warm and welcoming

Leisure Partner

6/10

Pleasant

12 Oct 2024

Luis Alfredo Victoria

Property was great but staff did not know anything

Leisure Partner

8/10

Excellent

19 May 2024

Angelina

It was ok

Partner

8/10

Excellent

12 May 2024

Pieter

Would certainly stay again! Front desk and dining staff were excellent. Only quibble would be the remodeling going on during the stay. Was supposed to be from 8 am until 5 pm. Often it continued on into the evening, but I was in the Philippines. Island time is a real thing after all.

Leisure Partner

2/10

Poor

26 Feb 2024

willie

I had never stayed at a hotel with no toilet paper or tissue in the bathroom. It was just terrible with just two towels in the bathroom. In addition, after we checked out, we had to hang around until the room was inspected. I would not recommend this property to anyone.

Leisure Partner

6/10

Pleasant

12 Jan 2024

Verified traveler

You get what you pay for

The hotel has no hot water.. I’ve been here a number of times and the sheets always have some sort of smell the other time it smelled like smoke and this time is smelled like it wasn’t washed properly had a faint smell of a dirty dish rag if that makes any sense? It smelled sour? The sink filled up when u left the tap on and had a smell of sewer.. the breakfast was better than I expected tho had a decent selection of food(Filipino food). Staff were accommodating and polite.. but hey you get what you pay for. Not THAT bad. A 2-3/5 rating..

Partner

10/10

Exceptional

01 Dec 2023

JOHN VINCENT

excellent property, services and location

Business Self

6/10

Pleasant

17 Nov 2023

Maria

The bathroom was stinky and had to request someone to come and refresh it. Rowdy guests after 11p.

Leisure

8/10

Excellent

15 Oct 2023

Maurice

The parking lot is a plus for this hotel.

4/10

Poor

02 Sep 2023

Myra

Cockroaches running around in our room , we asked to be moved but they initially refused , stating they are fully booked . My uncle has to get mad to finally moved us to another room after we insisted & shied then pictures of the cockroaches & they finally moved us to another room which also had baby cockroaches upon our arrival . Then they moved us to another room they says it’s executive. No apologies received stating they upgraded us but the third room is the same as the first room we had .. pool was not working ..the only consolation was sone staff are very respectful & pleasant.
Will not booked here again …

6/10

Pleasant

17 Jul 2023

Hamish

Nice room, but shower barely worked, the front desk said they have Hotel.com / Expedia clients the less nice rooms :(

Partner

6/10

Pleasant

24 Mar 2023

Steven

The hotel could use some modernization. It looks like retro 1960's. Paint is chipped or peeling. A bath mat in shower would help as the floor was slippery.

8/10

Excellent

24 Mar 2023

Dennis

Beautiful interior, excellent service and friendly staff. The only issue is the parking. They told me to drive around back. The parking are was a small, uneven gravel are, with piles of garbage & trash. About enough room for six vehicles, but two would have to move if you were there first. Absolutely disgusting and unacceptable. Nice hotel, and I told them I would return, but let me know when they get better parking arrangements.

Leisure Family

10/10

Exceptional

11 Feb 2023

William

We had left a very fancy hotel in another city before coming here, and we noticed a slippage in the overall maintenance in the back areas of the hotel, but the lobby was excellent overall.
The staff made up for any shortcomings by enthusiasm and diligence. They try very hard.

Partner

10/10

Exceptional

11 Feb 2023

michael

Clean, comfy, yummy

It's very clean, has great beds, the staff is excellent and the restaurant in excellent. The free B fast buffet is one of the best I've seen

Friends_and_family Family

4/10

Poor

24 Jan 2023

warren

Great customer service, rooms are not what appears, they are much older. Shower is not good at all and rooms are very old.

Leisure Partner

4/10

Poor

02 Jan 2023

Sharon

Staff were very helpful. But the hotel is very disappointing. Smell of sewer in the room, cleaning staff did not provide towels. Had to request towels everytime. Rooms not thoroughly clean each time.

Leisure Partner

10/10

Exceptional

30 Dec 2022

Anita

Awesomeness

Leisure Partner

6/10

Pleasant

10 Nov 2022

Marie

Staff was helpful and cordial. They also offer free shuttle to the airport. The driver also stopped at nice view spots for photo opportunities. Also, mall is walking distance and easy access for lunch & dinner.

Leisure Partner

10/10

Exceptional

28 Aug 2022

Rosanna

Cleanliness and have staff very friendly.

Business_and_leisure Family

2/10

Poor

02 May 2022

Jesse

Stay Away -COCKROACH!!!!, We were greeted by a cockroach in the room, front desk sent somebody to get the cockroach we trapped in a glass and that's it. We packed our bags and decided to move hotel.
As we are talking to the front desk they offer to move us to another room while 2-3 cockroaches passed around the area. It was a booking trough Expedia and all was prepaid, front desk staff looks wasted more of our time and looks like they don't know what they are doing when I demanded a refund.
It's been over a month and I'm still waiting for my money back, Expedia team is working to reach them but somehow the hotel is unreachable.
Worst hotel experience!

Leisure Family_with_children

6/10

Pleasant

15 Feb 2020

paul

Nice but way below for what it was advertised as. Nice people but building is in below condition for the price.

Partner

10/10

Exceptional

04 Dec 2019

Charles

Excellent front desk service, only one request for maintenance, and was tended to immediately. Excellent airport shuttle service.

Self

8/10

Excellent

01 Dec 2019

Robert_L

Location is great. Short walking distance to malls and \"Embarcadero\".

Friends_and_family Partner

8/10

Excellent

13 Oct 2019

Antonio

A taste of quiet luxury

Impressive lobby, great breakfast, helpful staff, nice pool. Cozy room with adequate lights, nice bathroom. The only negative thing I could.say are the pillow cases though were definitely clean had that peculiar smell of laundry that had not thoroughly dried. Good location, close to St. Raphael Church.

Partner

6/10

Pleasant

10 Oct 2019

Fernando

Poor service

Did not arrange land transfer from airport to hotel. Land transfer from hotel to airport was made a day ago but service vehicle came 30 minutes late. We almost missed our flight.

Partner

8/10

Excellent

06 Oct 2019

M.

Staff were kind and courteous. Meal was good, lots of varieties. Building needs a bit of refurbishing.

Friends_and_family Partner

8/10

Excellent

26 Sep 2019

Verified traveler

No problem Hotel is convenient to airport, food was good

Friends_and_family Family

8/10

Excellent

23 Aug 2019

Rodolfo Allan

The Legazpi City experience

Amazing

8/10

Excellent

05 May 2019

Verified traveler

Hotel location is near to Ayala Mall.

Business Self

10/10

Exceptional

18 Apr 2019

Verified traveler

It's at the city center. Close to shopping and church. Public transport is accessible

Friends_and_family Family

8/10

Excellent

10 Apr 2019

Verified traveler

The location is good near to everything, Breakfast was okay if you like Jam with toast bring your own.

Leisure Partner

6/10

Pleasant

04 Apr 2019

Verified traveler

The hallway colors and the double door going out of elevator 😉

Friends_and_family Family

8/10

Excellent

11 Feb 2019

Verified traveler

Friendly, accomodating. Should need to include good breakfast choices

Friends_and_family Family

8/10

Excellent

11 Feb 2019

Pula

People's customer service are excellent. The hotel needs a lot of updating.

Business_and_leisure Partner

10/10

Exceptional

03 Feb 2019

Verified traveler

Very beautiful hotel and the staff are excellent. Buffet breakfast is so good. Definitely will comeback again.

Business_and_leisure Friends

8/10

Excellent

11 Nov 2018

Edwin

Good ambience. Good service provided by staff.
Had a good time at the hotel. The shuttle service provided is most appreciated.
The

4/10

Poor

27 Oct 2018

SELVAM

Good to be a Motel.

For those with no expectations or just for the night it's ok but I'll give the hotel a 2 thumbs up and the breakfast was so bad as the dish were so cold.

Friends

2/10

Poor

12 Oct 2018

James

Hi speed wi fi non existent, air conditioning too noisy, terrible smell of sewage on exiting and entering the hotel, view from the window was a wall two feet from the window, thankfully I will never stay there again, decor needs urgently refurbished

10/10

Exceptional

27 Sep 2018

Eric

Comfy and clean

I booked 2 rooms for myself and my friends for few days. The breakfast buffet food was nice. Hotel room is clean and bathroom as well. They serve distilled water in a unique “bottle”. Hotel receptionist named Nicole was super nice, from check in to check out, she arranged my hotel-airport transfer. I went back to the hotel to get some stuff that I’ve forgotten to pack when I checked out. Thank you!

10/10

Exceptional

04 Sep 2018

Gerald V

Great!

Only stayed one night, but very classy hotel with professional staff and great breakfast.

Friends

10/10

Exceptional

21 Dec 2017

Alvin

Handy location to shopping and amenities

Had a great time here, very great friendly staff, very helpful. Nice clean refreshing swimming pool and fantastic Spa. I had the most amazing massage of my life. I’ll come back for sure

8/10

Excellent

08 Aug 2017

Randy, Luisa

Comfortable hotel.

We had a great time at this hotel for 2 weeks. Very helpful and polite staff. Great ambience inside. We were comfortable in our room. However, cleanliness of the bathroom is one issue. Have to address the mosquito problem too! No hand towels, main concern from my boyfriend hahaha. Wifi is not that strong in room. 20mbps is just not enough for all. Other than that all good at St. Ellis hotel!

8/10

Excellent

11 Jul 2017

Cristina

Nice hotel close to mall.

It's a comfortable stay. Only frustrated because swimming pool is out of order when we were there.

8/10

Excellent

09 Jul 2017

Chris

Nice hotel, clean, staff were excellent, would stay there again

8/10

Excellent

04 Jul 2017

Verified traveler

Urban Legazpi

The staff of st ellis were first rate. Very helpful and anticipating needs. The poor condition of the premises were more from wear than neglect. If staying in the urban quarter is a priority id definitely recommend st ellis.

4/10

Poor

09 Jun 2017

Soraya

I will not recommend this place

The hotel is well located, walking distance to the square. The staff is friendly and helpful. However, our room was in bad shape with big rust/water stains in the closet, no wash cloths (the housekeeper said it will come the next day), the air conditioner can't be controlled, there was a big fly and a big roach came out from somewhere. The public areas are in better shape. The breakfast service was good and I enjoyed the warm milk they put out with the coffee. Too bad I can't recommend this place based on the room experience.

Family

6/10

Pleasant

08 Jun 2017

Lou

Close to everything but the pool needs attention.

Clean and quite room but the pool is an eyesore, looking from my hotel window. Water is supposed to look blue from afar but It's green (looked like lumot). They really need to improve it 'coz it's one of their selling points.

6/10

Pleasant

05 Jun 2017

Verified traveler

It was a good experience. We slept well. The breakfast was also good, but I hope aside from the fried rice, they would also serve plain rice.

8/10

Excellent

26 May 2017

dolly jean

Closed to shops

Breakfast not the best and swimming pool not available, but overall it's ok

2/10

Poor

17 May 2017

Michael

Do not waster your money.

White linen was yellow and stained. Bed bugs in the room. Air conditioner very loud.

Family

10/10

Exceptional

07 May 2017

Verified traveler

Nice hotel, in centre of Legazpi.

Good, stayed there only one day. Free footmassage. Swimmingpool.

8/10

Excellent

03 May 2017

Viv

Close to downtown

Stayed here cuz easy access to downtown & transportation but weekend is difficult to get taxi. Hotel needs to help customers regarding this problem! Weekends is when social activities happen.

8/10

Excellent

02 May 2017

Verified traveler

Highly Recommended for the Budget

The service, quality of rooms, foods served during breakfast and location, this hotel is highly recommended if you are thinking of stopping by for a night or two at Legaspi City. The price of about 3,000 Php gives you an accommodation more than what you paid for.

If you have kids, the pool is enough to excite them during their stay.

8/10

Excellent

25 Apr 2017

Verified traveler

Excellent central location. Very close to LCC and easy walk to Ayala mall.

8/10

Excellent

14 Apr 2017

JJJ

Convenient hotel

Our stay was great! They accommodated our request for a late check out