Name: Hotel Rincón Real Suites
Address: Zarco 309 Durango, Durango, 34000, MX

10/10

Exceptional

24 Apr 2026

Jose

Everything it is good
I had a good experience with the staff

Family

2/10

Poor

03 Nov 2025

Jose Alonso

The service was ok, but there multiple times I had no hot water and had to call front desk. But the location was great as is by downtown. Other than that I wouldn't stay here again.

Leisure Self

4/10

Poor

17 Oct 2025

HILARIO

Found a cockroach in my room along with many flies around the sink and room. Towels were very old and coming apart. I wouldn’t recommend this place.

Leisure Self

4/10

Poor

21 Aug 2025

MARGARITA

Bad experience at the hotel, what the description says is a lie, there was no water to bathe, there were no towels for 3 people, the only good thing was the staff was friendly, I do not recommend it in summer

Leisure Family

2/10

Poor

12 Jul 2025

Benny

No hot water and the internet is a joke. The floors look like they was never swept and the towels are as thin as the sheets. Horrible

Leisure Self

4/10

Poor

01 Jul 2025

Blanca E

The room was outdated with old carpeting that had a foul odor. I did appreciate the full-size refrigerator. The door key often required reactivation as it often did not work. The breakfast was very limited and did not include eggs, which was disappointing. No orange juice. Not very kid friendly. The pool was essentially out of commission as it was very dirty with green algae and we were not able to use it at all. It is very dark at night, but I feel very safe coming in and out of the hotel. Multiple times times there were large, semi trucks parked right in front of our entryway, which was difficult to get in. On my first day I had a very difficult time getting the luggage through as there was a huge truck parked right in the walkway.
Overall, my rating is very poor to the above concerns that were addressed, but some obviously were not resolved. I think the worst comment was regarding the breakfast very disappointing and the pool that was not available which are two major reasons why I chose this hotel, especially since it was in the downtown area and very convenient to transportation and multiple convenience stores, including Oxxo and Soriano

Leisure Family

6/10

Pleasant

07 Apr 2025

HILARIO

Place was quiet but the amenities were not good. We were given half a toilet tissue roll. Hot water took a while to come out.

Leisure

10/10

Exceptional

11 Mar 2025

Francisco

Good

Leisure Family_with_children

8/10

Excellent

14 Feb 2025

Miguel

I liked the location.

Business_and_leisure Self

4/10

Poor

06 Jan 2025

Jose

Cons: Heating was not working, the room was cold all the time. Blinders and curtains in bad state. Not enough toiletries for the number of guests.
Pros: Location, walking distance from main square, restaurants and museums. Free parking on site.

Leisure Family

2/10

Poor

28 Dec 2024

Anel

The hotel fell short of my expectations. It differed from the images. The door lacked security, there were cracks in the walls, and an unpleasant smell was present.

Family_with_children

6/10

Pleasant

05 Oct 2024

martin

Ok

10/10

Exceptional

30 Sep 2024

Maria

.

Leisure Family

2/10

Poor

06 Sep 2024

Timoteo

Unfortunately this place it’s not what it seems online. This place needs to be updated. Everything looks old in the inside. The carpet it’s smelly and makes the whole place smell pretty bad. I suffer from allergies, due to the smell I had a hard time breathing. It’s missing a lot of essentials like, mirrors, trash cans, iron, iron board. The only good thing about this place is that is in downtown and everything is walking distance other than that I am pretty disappointed. This is my first and last time staying in this place.

Leisure

4/10

Poor

26 Jun 2024

Clara

Location was great as it was walking distance to everything we wanted to see downtown. However, the hotel was older. My room had broken lamps, non-working bulbs, and free breakfast was very limited.

4/10

Poor

09 Jun 2024

arturo b

The hotel is ok , well located , very close to shops , restaurants, the main plaza and the Constitution corridor, a nice complimentary free breakfast , the staff at the restaurant are very nice and helpful , the free parking is also good, my room didn't have a complimentary water bottles , or toiletries or toilet paper , I stayed at the hotel for 5 days and I really didn't like at check out time the front desk staff sent the housekeeper to check my room for anything missing , like if I was going to take the raged
towels or something as a souvenir , I have stayed at many really good hotels in US and Mexico and never had this inconvenience before, this one that doesn't compare at all , they made me feel like if I was a crook or something , very tasteless from the management part

Leisure Partner

4/10

Poor

01 Jun 2024

Roberto

Not thing bad service

Leisure Family_with_children

8/10

Excellent

09 Apr 2024

Marcia

Wonderful pool!

Very nice overall impression of place. Our room was nothing special, but the staff was really friendly and helpful, the breakfast had some nice surprises, like peppers and zucchini. The best feature was the pool. It was lovely and heated and there were lounge chairs nearby.

Partner

4/10

Poor

09 Apr 2024

Richard

Location was ok, but still noisy until very late.

Leisure Family

6/10

Pleasant

24 Mar 2024

Maria

The first room was not designed for an 83 year old person. My mom needed a bathroom designed for people her age with security hand riels and higher toilets. The second room was better

Friends_and_family Family

4/10

Poor

27 Dec 2023

Stacie

Properly is not like showing in the pictures. Dirty walls and broken door knops

Leisure Family

4/10

Poor

19 Aug 2023

Rocio

Property was pretty run down. Rooms were not too clean and outdated. Door on the room did not seem very safe. The staff was mostly nice but some of them were too focused on their phone.

Leisure Family_with_children

10/10

Exceptional

18 Jun 2023

Francisca

The staff go out of there way to help you in any way shape or form

2/10

Poor

17 Jun 2023

Elizabeth

The property is completely different than the pictures showing the bedrooms, carpet is gross, walls are dirty, fan is hold with cardboard, air conditioner doesnt work, price is high and the manager is arrogant, please do not stay here.

Business_and_leisure Family

10/10

Exceptional

17 Mar 2023

Yesica

Muy bonito hotel y todo está cerca que se podía ir caminando uno me encanto

Leisure Family

10/10

Exceptional

20 Oct 2021

Ismael

Poorly maintenance in the room walls arrown the bathroom wet water leak

Business_and_leisure Family

4/10

Poor

14 Aug 2021

maribel

Never again

Old hotel, old photos on the web they admitted they have to update their page. they changed my studio 2 times because the blankets were torn, the blinds were broken, the chairs were broken, and the carpet was super dirty! They don't use a vacuum cleaner, they sweep it with a broom and it's full of dust, that's bad for my daughter’s allergies.
I booked a studio because I was the one with the kitchen but it turned out that it didn’t have any dishes to cook or eat!!! they told me that I have to buy my own dishes if I wanted to use the kitchen. The Pool water was dirty. No blow dryer, No iron board, no hangers in the closets, No laundry in facility and there is no laundry for the guest. I have to say that the exterior of the hotel is kept clean and at night there is surveillance at the entrance of the hotel parking lot. Also the location is very convenient because you walk 5 minutes and you are at the center of the city

Friends_and_family Family

2/10

Poor

06 Aug 2021

Verified traveler

I stayed there many times because I love there friendliness, but this time no towels there was bugs and and the crew when I checked in very nice but the evening person was rude and had an attitude

Leisure Family

4/10

Poor

18 Jul 2021

Rey

Changed out rooms to a crappy one had no water roof was leaking on the bed

Friends_and_family Family

2/10

Poor

20 Dec 2020

Gisela

Worst hotel in Durango

Worst place, we arrived to a room where the beds were not done, they gave us another room that was better. Will not stay there ever again. Even that they agree to give us back our money.

Business

10/10

Exceptional

10 Jun 2020

Juan

The room was amazing very clean then only thing I can say I didn’t like was the towels were very stained, and there was dead spiders on the pillow covers. Other than that it was a great stay.

Friends_and_family Family

4/10

Poor

24 Oct 2019

Verified traveler

Upon arrival the façade appeared to be very elegant, parking well-lit and guarded very well. Front desk staff were friendly and at times very sleepy. The room was quaint, no coffee, no water bottle, lights were very dim to the point that I had to use my cell phone flashlight to look for things. The furniture was very old and scratched with one door falling off one of the pieces, no hangers for clothes. Free breakfast was good and restaurant staff was attentive. Looked under the bed for missing items and found the area to be totally filthy, not dirty, filthy.

Friends_and_family Family

8/10

Excellent

08 May 2019

Gabriel

Es un bonito hotel, queda a unos 5 minutos del centro caminando, aunque las habitaciones me parecieron algo pequeñas.

Friends

8/10

Excellent

10 Mar 2019

pascual

Okay for the price

It was nice but , the beds not so comfy

10/10

Exceptional

01 Jan 2019

William

Check in was quick. There was plenty of parking on site. The suite was very large with a sectional and dining table. Each of the bedrooms had two full size beds. There is a wide array of channels on TV. Restaurant/bar on site for dinner or breakfast. My family and I had a flawless experience.

Friends_and_family Pet

10/10

Exceptional

23 Dec 2018

Verified traveler

Not all in the menú was open to the customers other than that it was ok

Friends_and_family Family_with_children

10/10

Exceptional

12 Nov 2018

Maria

Comfortable stay

We love our stay at this hotel, the room was very spacious, staff was very friendly and helpful. My family enjoyed our stay here, we are definitely come back.

Family

10/10

Exceptional

27 Oct 2018

Fransisca

In the middle of everything can walk to allmost all the

4/10

Poor

02 Oct 2018

Verified traveler

They have good qualities but is disappointed because they can do better.

4/10

Poor

04 Jan 2018

roberto

Cat poop in the room

When we entered the room there was this stench, we discovered cat poop and a cat in the room. They did not give us another room. They cleaned the cat poop and chased the cat out of the room. The carpets were dirty and many outlets did not work. The TVs were new and the room had good heating. No safe to keep valuables which is a must in Mexico.

4/10

Poor

20 Dec 2017

Jewels

City Center Hotel

The hotel is in a great location, but rooms are not in great condition.

4/10

Poor

25 Oct 2017

Verified traveler

Would I recommend?! No!!

Not what I expected but you get what you pay for. Plain and simple.

6/10

Pleasant

07 Sep 2017

Juan

It was ok

The room was confortable but the phone didn't work so every time I needed something I had to walk to the front desk. The receptionist ( female) at the front desk was very rude not professional at all with little knowledge of the hotel not being able to answer any of my questions. The gym was very good.. thank you for the stay but with service like that I might now stay there anymore.

8/10

Excellent

28 Feb 2017

LEONARD

This hotel is a half block off the main street and about 10 blocks from the city's main park. Easy walk to all the tourist attractions. The manager is American trained and wants the hotel to those standards. He has done a good job. The staff are top notch. The room is clean. Definitely I will stay here again.

8/10

Excellent

24 Jan 2017

Alberto

Cute, Small, Comfortable & Clean

Great little hotel. Very clean and comfortable. Just a couple blocks to the main plaza. I'd stay there again!

8/10

Excellent

12 Mar 2016

Verified traveler

Thumbs up DGO

Great overall

Family

8/10

Excellent

07 Feb 2016

Verified traveler

4 out of 5

It was a nice decent place. The only downside to it was the carpet. Even though it was vacuumed, it was dirty, if you were to step on it without shoes your feet sole would turn black from the dirty carpet.

Family

10/10

Exceptional

24 Jan 2016

guadalupe

Everything went well very courteous people

Family

4/10

Poor

14 Oct 2015

Joanne

Not worth the money

To start on a positive note, the young woman at the desk during the day was exceptional. There was no one to carry my bags upstairs, so she and I carried them together. Check in was easy.

The rooms are large and there is a small kitchen area. Everything is outdated, and the kitchen is basically unusable unless you happen to be carrying around dishes and pots. There is only one window in the two rooms and it's behind the fridge. It has blinds that fell off the wall when I tried to use them. After they were \"fixed\", they fell off on their own.

The bedroom has no window and the air con barely works. Fortunately there is an overhead fan. The bathroom is so narrow you can hardly turn around, so the sink is in the bedroom.

There is a so-so buffet breakfast, but it isn't the breakfast that comes with your room. That one is \"continental\".

Oh, and there is the tiniest swimming pool I've seen in a hotel.

With a good update this place could be good. As it is, it is over-priced and not terribly comfortable.

8/10

Excellent

07 Apr 2015

Verified traveler

Perfect get away.

Lovely hotel, small and pleasant. Friendly staff. Great location. Need to heat the pool.

Family

8/10

Excellent

29 Jul 2014

Jeannett Turner

Hotel and personel was very nice and attentive, Our room was smelly due to the deoderant used in the room. Room was clean, good for the price, but the nice thing was the people there. I recomd the place for security, and confort of feeling liked.

8/10

Excellent

24 Apr 2014

jorge

VERY GOOD LOCATION

THE HOTEL WAS CLEAN, THE KITCHEN HELP US TO SAVE SOME BUCKS HAVING BREAKFAST THERE, ALL THE PLACES WHERE CLOSE BY, WALKING DISTANCE, ANY WAY THE TAXI SERVICE IS SUPER CHEAP, WILL RECOMEND THE PLACE, DONT EXPECT A 6 STAR HOTEL BUT IS WAS OK, WE PASS MOST OF THE TIME OUT.

8/10

Excellent

13 Jul 2026

Abelardo

Todo bien.. solo les falta renovar colchones

Partner

8/10

Excellent

02 Jul 2026

Jose Luis

Para descansar esta bien , precio accesible , si le vendría bien una remodelacion , seria un muy buen hotel

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

jose armando

Un poco de variedad en el Desayuno,un huevito con jamón huevo a la mexicana y unos buenos chilaquiles, YA QUE SOLO DAVAN PURA CALABACITAS EN TOMATE Y PAPA Guisada

Self

10/10

Exceptional

22 Jun 2026

Erik

Todo excelente, ubicación y habitaciones

Self

4/10

Poor

09 Jun 2026

José Carlos

Mal servicio y el desayuno pésimo la actitud del personal de cocina horrible y grosero

Family

10/10

Exceptional

21 May 2026

Luis Angel

Muy buena estancia la verdad, personal muy amable y atento, cerca de la plaza, solo que si ya todo es muy viejo, en especial las camas. El desayuno si es escaso.

Partner

4/10

Poor

02 May 2026

Edgar David

Se tenia que avisar que uno se va a bañar para que prendan el boiler y en la noche nos picaron chinches.

6/10

Pleasant

20 Feb 2026

Alfredo

la habitación estaba en perfectas condiciones, pero no tenía agua caliente. en relación al personal siempre a sido gratificante y cortes.

Family

10/10

Exceptional

08 Dec 2025

Rafael

Limpio y el personal muy amable

Business Self

10/10

Exceptional

24 Sep 2025

rogelio

Todo perfecto excepto que la unidad de aire acondicionado no funciona correctamente

Leisure Partner

2/10

Poor

15 Sep 2025

Alejandro

Nada recomendable

Primero me dieron una habitación sucia y con el baño en muy mal estado, nos dieron toallas viejas, rotas y con pelos, no cambiaron de habiatacion al siguiente día y no salia agua caliente, el WC no funcionaba correctamente.

Friends_and_family Family

8/10

Excellent

28 Aug 2025

Nallely

Buen

Business_and_leisure Family

10/10

Exceptional

21 Aug 2025

Irbing

Excelenete servicio muy limpio

Business_and_leisure Partner

6/10

Pleasant

19 Aug 2025

Violeta

La alberca estaba sucia, muy pequeña la porción a la carta

6/10

Pleasant

15 Aug 2025

Verified traveler

Mediano.

No hay cambio de toallas ni de sábanas, para el desayuno, es necesario ir diariamente al lobby por un “vale” para obtener el desayuno. Para ese desayuno, hay un horario de 7:30 a 10:00 am, sin embargo no estaban listo todos los alimentos hasta cerca de las 8 am. Las chicas del Lobby con una excelente actitud de servicio.

Business

10/10

Exceptional

13 Aug 2025

Diana Jacqueline

un lugar muy recomendable!!

Leisure Family

2/10

Poor

13 Aug 2025

Au

Lo único que me gustó fue el desayuno, mi habitación mal, sin aire a pesar que lo reporte, limpieza mal, tenía que andar pidiendo de favor que me limpiaran la habitación a pesar de lo malo volveré por la ubicación solo por eso.

Business Family_with_children

8/10

Excellent

07 Aug 2025

Luis Felipe

La atención del personal muy amables

La habitación no estaba muy limpia, en el baño hay mucha humedad y huele.

6/10

Pleasant

01 Aug 2025

LILIANA EDITH RICO

Mejorar el aspecto de las habitaciones, estan muy descuidadas y viejas, todo se escucha y el desayuno que está incluido es muy escueto

8/10

Excellent

29 Jul 2025

Mario

Buen desayuno

Leisure

8/10

Excellent

19 Jul 2025

José Alfredo

Muy céntrica y muy bien

10/10

Exceptional

31 Mar 2025

Alberto

Bien

Leisure

10/10

Exceptional

25 Jan 2025

Cindy

.

10/10

Exceptional

01 Dec 2024

Isaias

Recientemente tuve el placer de hospedarme en este hotel, y debo decir que mi experiencia fue excepcional. Desde el momento en que entré al lobby, me impresionó la elegancia y la atención al detalle que se refleja en cada rincón del hotel. Los pasillos y las habitaciones están impecablemente limpios y ordenados, lo que garantiza un ambiente relajante y acogedor.

El personal del hotel es verdaderamente atento y amable, siempre dispuesto a ayudar y a asegurarse de que mi estancia fuera lo más cómoda posible. La ubicación del hotel es excelente, ya que se encuentra en el corazón de la zona centro, lo que facilita el acceso a lugares importantes y puntos de interés.

Mi única observación es que, durante esta época del año, el agua de la piscina estaba un poco fría. Sin embargo, esto no fue un inconveniente significativo para mí, y no afectó negativamente mi experiencia en general.

Business_and_leisure Family

8/10

Excellent

10 Aug 2024

The

La alberca sucia y el desayuno de cortesía da mucho que desear.

Leisure Family

8/10

Excellent

08 Aug 2024

Lenin

A pesar de ser un hotel viejo está bien. Sin embargo el desayuno que se ofrece gratis no es del todo bueno.

Leisure Family

8/10

Excellent

02 Aug 2024

Gloria Guadalupe

Todo estaba en buenas condiciones para un hospedaje

4/10

Poor

31 Jul 2024

David

El hospedaje no fue tan agradable

El hotel estaba muy maltratado , la puerta tenía un golpe y no cerró del todo bien

Business

10/10

Exceptional

30 Jul 2024

Yahaira

Es un lugar muy tranquilo, y relajante

Leisure Partner

4/10

Poor

28 Jul 2024

Alma Alicia

En general fue un lugar deficiente, un olor de humedad, mal cuidado ademas de no mantener el precio que se habia obtenido de la aplicación haciendo que se pagara un extra

6/10

Pleasant

18 Jul 2024

Laura Elena Pompa

Lo unico q no nos gusta, es el desayuno.,, se termina algo y ya no quieren abastecer los alimentos. Si solitas huevos, te dicen q solo a la carta, tienes q pedir en la cocina. No estan al pendiente de lo q hace falta. Las chic@s de reception muy amables y las instalaciones bien. A excepción del servicio de restaurante… solo chilaquiles, calabacita y frijoles, estuvimos 4 noches , es la segunda ocasion, nos gusta mucho su ubicación

Leisure

10/10

Exceptional

16 Jul 2024

Jorge Antonio

Muy tranquilo cercas del centro tiendas y bares lo único fue la alberca algo sucia el agua lo demás excelente

Leisure Partner

10/10

Exceptional

10 Jul 2024

Laura

Me gusto el hospedaje, el desayuno buffet muy limitado, hasta q ven ya no hay comida vuelven hacer… tal vez pa evitar desperdicio😔

10/10

Exceptional

08 Jul 2024

MARIO ARTURO

Buena estancia.

Todo bien.

Friends_and_family Family

2/10

Poor

06 Jul 2024

carlos fernando

No hay agua caliente , el
Trato del personal es pésimo

Leisure Family

10/10

Exceptional

01 Jul 2024

Karla

ME EMCANTO EL LUGAR, MUY LINDA ALBERCA, EN LO PARTICULAR Y PERSONAL TENGO MUCHISAS IDEAS RESPECTO A LOS ESPACIOS MUERTOS, PODRIA USARLOS PARA MUCHAS OTRAS COSAS Y ADI OBTENER UN INGRESO MAS EXTRA....

Business_and_leisure Partner

8/10

Excellent

20 May 2024

Antonio

No había agua caliente en la regadera. El personal no saluda, solamente los de recepción. El aire acondicionado hacia ruido y no enfriaba bien. El desayuno se sirvió tarde.

10/10

Exceptional

17 May 2024

Verified traveler

Bien buen servicio.... Buena atención

Business

10/10

Exceptional

03 May 2024

Jessica

Buenas instalaciones y buen servicio

Leisure Partner

8/10

Excellent

23 Apr 2024

Amaury

Tiene un amplio estacionamiento lo que facilita si se viaja en auto, el personal es mi amable pero tiene algunos detalles de mantenimiento,

8/10

Excellent

16 Apr 2024

Norma Leticia

Solo el agu de l alberca friaaaa

Leisure Self

6/10

Pleasant

15 Apr 2024

Oswaldo

Todo bien, menos el desayuno

Friends_and_family Friends

8/10

Excellent

12 Apr 2024

René

Sería bueno un banco para poner la maleta y abrirla en alto. Más sillas en el cuarto. Por lo demás, muy cómodo y céntrico. Con gusto regresaría a este lugar.

Leisure Partner

10/10

Exceptional

09 Apr 2024

Fernando

Hotel y comentario del desayuno de cortesía

Muy céntrico, limpio, excelente atención. Muy grande el estacionamiento, muy recomendable el hotel. El precio me parece muy bueno para el hotel. Mi recomendación para el desayuno de cortesía que ofrecen, sería que tal vez únicamente se ofrecieran café y jugos naturales, y los alimentos a la carta. Entendemos que no es posible poner mucha comida en el buffet, pero hay húespedes que prácticamente acaparan todo, por eso creo que los alimentos deben tener un costo.

6/10

Pleasant

06 Apr 2024

Diana Cecilia

La ventana de la habitación estaba demasiado pequeña y eso no es conveniente para personas con claustrofobia

10/10

Exceptional

02 Apr 2024

Santiago

Muy recomendable, y buen precio

Leisure Family

10/10