Name: Loch Long Hotel
Address: Main Road Argyll Bute, Arrochar, G83 7AA, GB

2/10

Poor

29 Jul 2026

Ziyad

Room doors are actual keys gets stuck and does not lock properly, lobby ceiling and restaurant are rotten and drips water there are buckets and sheets on the floor to collect the water beds are not comfortable and u can feel the springs property is run down and no one seems to care carpet is disgusting and spiders and webs are all over looks like a Scottish version of the psycho movie where Norman Bates lives with his dead mother! Could be a nice spot if major TLC and overhaul is done. Rude tenants from specific ethnic group with no regards to others (one kept slamming the door at 8AM) had to open my door and drop the F bomb to get him to stop if there is a 0 star rating I would have chosen it. I just thank God that I had to stay there only 1 night.

4/10

Poor

29 Jul 2026

Chris

Unless your desperate dont bother. Needs a full renovation and deep clean.

6/10

Pleasant

28 Jun 2026

Jessica

Great location but maybe moreso a place to stop for a night.

Family

2/10

Poor

28 Jun 2026

Luke

I arrived just before 10pm and the hotel was closed - no guests could stay as there was no power.
I was given no warning or alternative. There was no effort to contact me at all. There were no hotel staff at the hotel to advise, only some workers who were trying to fix the electrics who told me the situation.

Partner

4/10

Poor

18 Jun 2026

Sanju

I would not recommend staying at this hotel. Even if you have to pay an extra £60–£100, I would strongly advise choosing a different hotel. Here are the reasons why:

Upon entering our room, we noticed black mould and strands of hair in several places. The room did not smell fresh or clean.
The bed and pillows also appeared unclean, with hairs visible on the bedding.
The corridors leading to the room had an unpleasant smell, and the carpets looked dirty and poorly maintained.
The bathroom floor was extremely slippery and felt unsafe.

The only positive aspect of our stay was the female receptionist we interacted with during our two-night stay. She was polite, professional, and very helpful. Staff members like her are a real asset to the hotel and should be recognised for their excellent customer service. The two male receptionists were also fine, but not as memorable in terms of service.

Overall, the cleanliness and maintenance issues significantly affected our experience, and I would not choose to stay here again.

Family_with_children

8/10

Excellent

15 Jun 2026

George

Lovely view and handy to all main things

Partner

6/10

Pleasant

07 Jun 2026

David

We just needed somewhere simple to stay, carpet not the cleanest but the bedding was clean, parking is not always available at the hotel itself, but the hotel has an arrangement with the local council for patrons to park in the council car park down the street for free. Simple bar in the lounge/restaurant area and live music on a Friday night. We enjoyed our time here.

Partner

10/10

Exceptional

06 Jun 2026

Guy

As expected. Good and perfect location as a stop off.

Family_with_children

6/10

Pleasant

01 Jun 2026

Lizzie

To whom it may concern
My room was in third floor with no lift as it wasn't working with my arthritis and waiting on knee replacement is not good no hot tub in use was also sauna also switched off dirty towel left on bathroom from the previous guest 😡😞 my meal meal was slammed down 2 me as if staff couldn't be bothered. Very disappointed stay

Partner

6/10

Pleasant

31 May 2026

Pam

We are 75. We were offered a room on the 4 th floor. No lift. We were then offered a room - on arrival the door handle fell off. We ended in a room with a cracked window.

Partner

6/10

Pleasant

26 May 2026

Trudy

Our room was on the ground floor and the hall way along to the room smells so strong of damp it almost smelt like fuel. The room was basic which is what you would expect for the price paid as this was just a base for us as we were attending a wedding in the Tarbet hotel which was fully booked…however I don’t think it had been cleaned there was bits of old food and rubbish on the floor I stood in what seemed to be peanut butter. The mattress protector was all stains and the sheet didn’t fully fit the bed, as it was so hot we were going to use the grey throw from the bottom of the bed instead of the quilt but this smelt like urine so was put on the floor. The hotel it’s self when you enter is bright and clean along with the bar area drinks were well priced and the pool table was free! Don’t know if the rooms on the higher floors are better. Arrochar it’s self was a lovely wee place with stunning views and food amenities for the size of it, would recommend Ben Arthur’s Bothy for food, drinks and entertainment! And the staff were amazing friendly and helpful. We would definitely go back to Arrochar but stay elsewhere.

Friends_and_family Friends

8/10

Excellent

21 May 2026

Michael

Enjoyed our stay ,staff very good Andy exceptional, loved the bath hot water was a bonus.
Great location for touring the area just off main A road and surprisingly quiet. Excellent choice for breakfast.
Would stop again.
Our thanks to all the Staff

Partner

4/10

Poor

21 May 2026

Anne

Ok for a stay over for one night. Staff were lovely and the pints of kager was super cold. Food was great.. enormous portions. Don't have any sides if your having a curry

Partner

4/10

Poor

21 May 2026

Jason

If you’re looking for a hostel crossed with an 80s working men’s pub, you won’t be disappointed. With the pool table in reception it must be the vibe they’re going for.

It would be punching at 2 stars. Bed as hard as a board, pillows like pancakes. Curtains didn’t fit the window. Toilet didn’t flush properly.

Good luck.

6/10

Pleasant

20 May 2026

deborah

The hotel was huge with many floors of stairs and doors.
We had the small annex double bedroom.
The room was recently decorated, and was tidy and clean.
However, the room felt damp, only relying on a small electric heater.
The water was very hot in the taps, but the shower didn't work and was freezing cold.
The staff serving were helpful and friendly.
The food on offer was good, and the fusion curry menu was the best in the UK i have had and having travelled back from a holiday in India.

Partner

4/10

Poor

17 May 2026

Blake

The mattresses and pillows were really bad. Nothing was very clean other than the bathrooms. Our sink made noises most of the night, and our toilet rarely flushed. There was incredibly limited parking. There was a leak on our ceiling and very thin walls. You could hear every other occupant. There was also an unpleasant smell in one of our two rooms.

6/10

Pleasant

14 May 2026

Douglas

Very clean but the room was small even by European standards.

Family

6/10

Pleasant

11 May 2026

levi

clean room- does the job

Partner

6/10

Pleasant

10 May 2026

Jean

Excellent Breakfast but Dinner Menu limited. We visited in May and the lift had been out of order since July. This was totally unacceptable as the stairs were quite steep and for those carrying luggage, especially to the 4th floor, this was not good. All the staff were very friendly and helpful and when we asked to be moved, they did their best to make other arrangements. Apart from that, we love Scotland and the beautiful scenery it has to offer.

Partner

10/10

Exceptional

22 Apr 2026

Emma

I have rated this stay high because it was excellent value for money. Obviously the area and views are outstanding. Our room was clean and comfortable and the staff were really friendly and helpful. We decided to have dinner at the hotel because they had great options and the Korma we ordered was probably the best I’ve ever had. It was delicious and fresh and we were so impressed with the quality of the food for the price. It’s my 2nd time staying at this hotel and it’s been pleasant both times. It is much cheaper than other options in the area and I can honestly say the food was 10/10. We also had a great restful sleep! They have a hot tub & sauna for guests to use and the pool table was free to use for guests also, which was ideal. Thank you, we will come again!

Partner

10/10

Exceptional

13 Apr 2026

George

Ignore the bad reviews. It may be a bit dated, but it retains some old world charm. Couldn’t fault anything.

Self

8/10

Excellent

10 Apr 2026

MARGARET

Room was clean,hotel could be doing with some updating.dinner and breakfast was ok.

Partner

8/10

Excellent

08 Apr 2026

Melanie

On arrival there was no one on reception and a lot of noise coming from the bar area,where children were jumping on seats (Parents were in attendance)
Nice clean room, pet friendly & perfect with ourdoor acceess for dog.
Nice and clean room/bathroom, but shower door needed looking at.
No hair dryer in room. When asked at reception, was informed all loaned out, however one was brought to room when available, unfortunately a little too late .
Fish and chip shop across road.
Lovely view, but quite a bit of road noise.

Partner

10/10

Exceptional

30 Mar 2026

Christopher

We were seated in the bar

8/10

Excellent

22 Mar 2026

ANN

Yes it was welcoming to pets . Car park was busy.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Sarah

Lovely room although no view, staff lovely, good entertainment

Self

10/10

Exceptional

22 Feb 2026

Elizabeth

Had a very nice 2-night stay at Loch Long Hotel with my daughter and grandson. On arrival the reception area is very bright, modern and welcoming. The man on reception is extremely polite. After reading some really negative reviews I wasn't expecting much but was more than pleasantly surprised by how nice it actually is. We stayed in the family room, which is small but adequately eqipped with a double and single bed and bath. The room was lovely and warm,bedding was very clean and the hot water was perfect. Plenty tea/coffee and toiletries. I used the free hot tub and sauna which was fantastic. The food was superb at each meal for all three of us. Considering that this is a budget hotel with a budget price it gave excellent value for money. Entertainment in the lounge was also excellent. We will definitely return here

2/10

Poor

23 Nov 2025

Simon

Dirty condition 1 Scottish lady staff was pleasant breakfast poached egg wasn’t cooked we didn’t have a free breakfast

Leisure Family

4/10

Poor

02 Nov 2025

Lynsy

The room needed a good clean and certainly the bathroom needed an upgrade, the curtains were not wide enough for the window so used the bed footer to try to fill the gap.

10/10

Exceptional

29 Oct 2025

Debbie

Helpful staff with entertainment first class

Friends_and_family Family

6/10

Pleasant

25 Oct 2025

Fiona

Room was clean but in a very poor state dirty walls, curtains wouldn't close. Bathroom door was very difficult to close. Very small double compared to normal. Carpets need replacing. Main lobby areas were in better state.

Friends_and_family Family

6/10

Pleasant

15 Oct 2025

Isabel

Hotel in need of tlc, staff were really attentive that was working.

Leisure Self

8/10

Excellent

05 Oct 2025

Sarah

Staff are all lovely and friendly, curry was lovely and decent pints

Friends_and_family Family

8/10

Excellent

03 Oct 2025

Richard

Friendly and attentive staff, a fantastic location and good base to explore the Scottish Highlands.

Self

2/10

Poor

19 Sep 2025

Yvon

Worst bed ever, it needs to be renovated

8/10

Excellent

13 Sep 2025

Alan

Great haven

This hotel is ok in a outstanding place solo room was small but great view breakfast was basic but all well cooked not a lot of choice on continental tea coffee juice cearial toast yoghurt would recomend you get cooked . Parking was ok and managed to park up every day ok bed needed new mattress and carpet needed cleaning or replacing also hall carpet really in need of a clean or replacing but rest of floors in hotel were tiled so maybe the owners were in prossess of doing this over all hotel was clean haveing said this the hotel was great value for money considring the outstanding place it was in too so yes would recomend staying here if your not wanting all the trimmings i would and maby stop again in future

Self

6/10

Pleasant

12 Sep 2025

stephen

Trainmadsteve

First impressions was ok, when i checked in there was no mention about breakfast what time it was or how much it cost, also i wasnt informed about the switch for the shower in my room, then when i went to the bar and purchased a bottled cider the person who served didn't offer me a glass or ice. My room was ok, tea and coffee making facilities it was a single room and only 1 pillow on the bed and not a spare one in the room also the tv in my room didnt have all the channels and needed to be re-tuned, then when i went down to breakfast in the morning i opted for the full scottish breakfast instead of the continental, i had cereals and toast and jam. The cooked breakfast was not cooked fresh my fried egg was was hard on the white meaning it was cooked then left under a heat lamp, i would understand if it was a buffet type breakfast (I payed £12.50) given the location it was a 25 min walk from Arrochar &Tarbet station i would not stay here again and i would look to try one of the other hotels in the area.

Self

8/10

Excellent

12 Sep 2025

James

Over night stay good bar area . Rooms upto date and clean . Friendly staff . Will visit again

Leisure Family

10/10

Exceptional

11 Sep 2025

Nadia

Perfectly adequate for a night's rest, clean, comfy bed, excellent value for money.

8/10

Excellent

08 Sep 2025

Mindy

We liked the on-site dining and the parking was good. The staff were great. Only thing needed is better signage to find the rooms.

Leisure Partner

10/10

Exceptional

06 Sep 2025

JAMES

Friendly and helpful staff

Leisure Self

2/10

Poor

02 Sep 2025

ryan

Do not recommend at all. Property is old and run down. Live entertainment every Friday and Saturday which seems to take priority over being a hotel. Put in a room above the bar which had loud music on until 11pm. When approaching staff about this issue told “people come away enjoy themselves why are you trying to sleep”. Very rude and didn’t care. Very small beds, bad facilities, lifts not working, numerous issues with the room. Lack of parking. Do not stay here

Leisure Pet

8/10

Excellent

28 Aug 2025

William

Nice break with a view

Was booked for the view of the Loch, the hotel is being updated so some decor is dated but it didn’t cost the earth for the room, the service inside the hotel was faultless, the food was delicious and the staff were all friendly and professional.

Partner

10/10

Exceptional

24 Aug 2025

Tim

Great location

Great location to visit Loch Lomond and hike around Loch Long area. Communal areas could be updated, with carpets etc a little tired. Our room was good but very warm, maybe bring a fan!

Partner

8/10

Excellent

23 Aug 2025

helen

Was lovely hotel welcoming reception staff friendly ,only complaint outdoor seating area needs a facelift

Leisure Family

2/10

Poor

21 Aug 2025

Graeme

Room was dirty, shower door was hanging off, you couldn't really use the toilet. Couldn't open the window as it looked out onto a flat roof which had water running onto it hence it smelt and been in Scotland midges. The hallways didn't look like they had been cleaned in month's either.

Leisure Self

6/10

Pleasant

21 Aug 2025

Karolína

Our acomodation was ok. For one night stand it’s ok.

Leisure Friends

6/10

Pleasant

18 Aug 2025

Verified traveler

Comfortable beds near loch long

Comfortable beds in Arrochar.
Waiter at the restaurant was really nice.
Nothing fancy but was good for spending a night near Loch Long

Friends_and_family Friends

10/10

Exceptional

15 Aug 2025

Deborah

Late check in was ok, nice to have a human at reception to assist. Our room ticked all the boxes however my co travellers had big problems with the shower, no pressure & cold

4/10

Poor

13 Aug 2025

Michael

The property was very tired and there

10/10

Exceptional

01 Aug 2025

Liesa

Could do with updating but rooms where clean staff friendly nothing negative to say would definitely stay again.

Leisure Partner

8/10

Excellent

01 Aug 2025

Lukasz

Memorable 3 days stay thanks to very nice staff

Amazing staff, very nice people who made our stay memorable. Food was very good.
The building is not in immaculate condition, it needs some maintenance investment. Car park might be busy on weekends, but I was lucky to find space on every single day of our stay.

Partner

10/10

Exceptional

29 Jul 2025

Jenny

It was a lovely stay here. The staff were super friendly and there was a good evening meal menu and a lovely breakfast too. The staff were really helpful. The hotel rooms are basic but all you need for a good nights sleep. They were super clean too. Thankyou for a lovely start to the holiday!

Leisure Friends

8/10

Excellent

28 Jul 2025

Lynda

Nothing

Leisure Family

2/10

Poor

26 Jul 2025

Katie

Loud Bad Karaoke on till 11:30 at night , not ideal when we’ve chose this place to stop half way after a 7 hour drive and need to be up early in the morning, fire alarm went off as a false alarm at 2:30 in the morning, breakfast was abysmal and got served raw sausage while sitting next to dead flys on the seats , lovely place 😀

Leisure Family_with_children

10/10

Exceptional

25 Jul 2025

Andy

Motorcycle stop over

One night stop over .clean room ,comfortable bed ,helpful staff. Cooked breakfast was good .could not ask for more

Self

2/10

Poor

24 Jul 2025

Kimberley

Staff faces like fiz they look annoyed when telling them it's not the room you asked for lift out of action dark an gloomy corridor food was worse all Indian food if I want that kind of food I will go to India but I live in Scotland we like a variety breakfast was worse won't be back .

Leisure Friends

6/10

Pleasant

17 Jul 2025

mark

Check in was easy , on entering the room , the heater was on full and the carpet had lots of wet patches on it, the hotel allows dogs and I'm sure our room had one that had soiled the carpet from the last guests. The bathroom floor was slippy and the lack of extractor in it , had warped the door , the panels were coming off , it had mould on one of the lights which didn't work and was hanging down out of the ceiling , the toilet roll holder was broken also. This was room 58.

Leisure Partner

8/10

Excellent

17 Jul 2025

Robert and Helen

The staff were very helpful and cheerful at all times

10/10

Exceptional

14 Jul 2025

Courtney Ann

Perfect location, great hotel

Leisure Self

10/10

Exceptional

14 Jul 2025

Edward

Hotel was lovely inside but outside needs a paint and weeds overgrown doesn’t give the hotel curb appeal

Partner

4/10

Poor

13 Jul 2025

Christine

Room was cleaned and tidied well, fresh towels every day. However, the room was very small, no a/c, no hairdryer, very dated, carpet badly frayed. Road noise affected sleep. Hot tub and sauna not working for the whole week, corridors grubby, decor dirty, carpets dirty. Went into the bar once at 10pm and it was shut. We were told they closed early because they werent busy but there were quite a few people drinking. One group told us that they had to double up on their order because the bar was closing. Nearly every time we walked in or out past the reception, we were ignored. Needless to say, we were disaappointed to be staying a whole week and wont be back!

Leisure Partner

8/10

Excellent

13 Jul 2025

Sharon

It was lovely, great views

8/10

Excellent

13 Jul 2025

Shona

Curtains in room were too small.

Leisure Family_with_children

8/10

Excellent

09 Jul 2025

margaret

Great budget hotel for exploring the area, stayed room only, got breakfast at the olive branch down at the petrol station there is a wooden building really good value £2.50 rolls and sausage loads to choose from great value, love visting Arrochar, ben arthers bothy is good for dinner too

Partner

8/10

Excellent

08 Jul 2025

Lucy

Building is old . But the room was clean and better than other hotels. Is worth it is driving north.

8/10

Excellent

07 Jul 2025

Rhona

Overnight stay

It was lovely, staff very helpful and friendly, bedroom was compact but comfortable and clean! Meal choice was fab, we ate from the Indian menu and it was terrific! Breakfast this morning was lovely too all freshly made, so nice! The waiter was so lovely he even made and brought me a speciality coffee, over to our table! Really nice touch! Our bedroom had a lovely view overlooking the water, gorgeous today as the sun was shining!

Partner

8/10

Excellent

04 Jul 2025

Paul

Stayed for one night, property could do with some updating and decorating here & there both inside and outside. A work in progress, but not unpleasant. If you want a 5 star hotel, go and stay in a 5 star hotel!
The wall heater in my room was pointless, you'd get more heat from a single match, and the remote control for the tv was a bit worn out, otherwise room was clean and tidy, good hot shower.
Staff were superb, pleasant, very friendly & helpful, Good bar, & a good breakfast selection available.

Leisure Self

2/10

Poor

02 Jul 2025

Carl

Grand Hovel

This old girl is long past her prime. I can imagine back in the day she would have been a grand hotel, nicely located next to the Loch, but today she is a run down hovel managed by rude idiots. The carpets are threadbare, the furniture is threadbare, the place is filthy and I slept in my clothes as I did not want to risk the beds. The fire alarm went off twice during the night and the staff did not know how to manage the process or how to reset the fire doors, which remained activated the following day. After realising the answer to everything was 'No' I stoped asking for things a normal hotel would offer. If you get this at a bargain price and you have your own sleeping bag, then it could work for you like a hostel, but we paid top dollar and it was a repulsive experience.

Friends_and_family Family

10/10

Exceptional

01 Jul 2025

Matthew

Good value hotel

Booked as an add on to initially a single overnight stay. The staff were very accommodating in moving the 2 bookings together to save the need to check out and back in again.
Good value for money, great location, good restaurant and nearby amenities and very attentive staff.

Self

8/10

Excellent

01 Jul 2025

Matthew

Great location, service and value.

I have used this location as a base a few times. I have stayed in a few hotels in this area and for the money, this is one of the better choices in terms of standard, service and help from the staff.
I will continue to use this hotel, should I ever want the same area as a base.

Self

4/10

Poor

30 Jun 2025

Terry

Very dirty poor dated hotel

Tiny room filthy little window full of flys and spiders the hot tub and sauna was out of order but there was no mention of it not being accessible before or during our stay its all taped of and looked like it had been for a while hotel needs a good clean new outdoor furniture and everything fixing i paid £270 for 3 nights fri till Monday i shoupd of went camping

Partner

6/10

Pleasant

16 Jun 2025

Stuart

Overall the hotel was off a good standard and the meals served were very tasty and good portions.

However I couldn't get the shower to produce hot water which was disappointing so I ran the bath which did magically produce hot water. One to investigate.

Also the parking wasn't ideal. On the Saturday afternoon I arrived back at the hotel and there was one small space left to park. I was advised by a member of staff that it was that space or find a public car park elsewhere and pay for parking tickets until the next day. Pretty poor I think.

10/10

Exceptional

15 Jun 2025

Maryann

Excellent hotel very friendly staff
Breakfast could do with a little upgrade

Friends_and_family Family

2/10

Poor

14 Jun 2025

Phillip

Very outdated, needs complete refurbishment. Staff not friendly or helpful. Lift not working so as my room was on 3rd floor and i have copd had to leave after 1 night. Parking is a joke and you risk a £100 fine if you don't keep registering your car,this is not explained to you.
Wish i could give it no stars

Leisure Self

6/10

Pleasant

13 Jun 2025

Rachael

We booked room 57 with loch view.
Outside of hotel looks run down but the view across the loch was amazing and the same out of the room window. corridors quite dark and carpets dirty. There was no lift and it was up and down stairs to get to the room.
Room was ok on the surface but could do with a deep clean.
Pillows were lumpy and you only got one and quilt far too big for bed. Could have bigger beds to offer but ours was a small double so overall did not sleep well.
Had to take pillow down and ask for two new ones.
No hair dryer in room but you can get one from reception. I’d advise to take your own.
House keeping cupboards when left open could do with a good clean and a bit of organisation.
Overall pleasant staff but hotel does need a good spruce up in places.
A really nice pub with garden on the loch across the road and down a bit and the food was quality. There is also a little convenience store.
Would I stay here again? Probably not I’m afraid and I’m not one to leave reviews usually

Partner

4/10

Poor

13 Jun 2025

Brian

The room was tiny omly one curtain on one came to change towels or top up tea and coffee all week and not very clean at all

Partner

6/10

Pleasant

02 Jun 2025

Alison

The property,was clean and bright in the foyer. The staff, were a mixed bunch, all were perfectly amenable when you asked for something, unfortunately it could sometime take several tries for this to happen. I had to send some food back. I was offered another meal, but refused as i was put off by then. I was given a glass of wine in compensation. We asked for a dog friendly room, and were told that we would have to eat our breakfast in the bar, were informed to tell staff that morning, again a poor member of staff on his third day was confused by my questions and asking for a tray.
The room we thought was more of a single than a double with room for a pet, the dressing table and chair were wedged up against the bed and there was no storage. The toilet door had a missing chun from it and the shower dial was poorly fixed in a hole in the wall. By the time I left just wanted to go home. In closing the staff tried their very best. I was disappointed

Leisure Pet

8/10

Excellent

31 May 2025

Mrs. S

Value for money
Spacious room and nice and clean
It's not snazzy but it's rooms are clean spacious and comfortable.
Social areas IE bar area a bit dated but food and drinks good.
Would visit again

Leisure Pet

2/10

Poor

31 May 2025

Amy

Don’t stay here!! Lumpy bed, no hot water, the shower didn’t drain, stains on bedding and the overall cleanliness was appalling,

Partner

6/10

Pleasant

29 May 2025

Yvonne

Disappointed that breakfast was not included. Evening menu very limited, but there us a great little chippy opposite the hotel.
Was not able to use my phone charger in the room as the only sockets available were sited at a height where a charger wouldn't fit.
Arrived on a Friday and there was live music on in the bar. Unfortunately, I could hear it in my room. Not great.
Very limited parking.
Bicycles parked in the corridor. Surely a fire hazard.

Leisure Self

4/10

Poor

29 May 2025

Kate

I was not expecting 5* but for someone who has stayed in cleaner hostels the hotel was dissapointing. On arrival to the room , the bed was covered in hair and the duvet cover inside out making me question was it wven clean . There was no towels , the carpet was diet and ruvbish under the table . Fly remains all over the window ledge . The whole room felt dirty. I ended up getting my sleeping bag liner from the car not wanting to touch the bed when sleeping.

Leisure Friends

8/10

Excellent

26 May 2025

Howard

Somebody should buy them a hoover to do the stairs. Room was fine. Lift not working. A refurbishment would be good.

8/10

Excellent

18 May 2025

Cathrine

Decent property for fair price

Leisure Self

8/10

Excellent

17 May 2025

Steven

Very helpful reception staff, good location, and a comfy bed. Would happily stay again.

Self

8/10

Excellent

06 May 2025

Michelle

NC 500 trip

Limited parking. Staff not very the most attentive. Room okay but only 1 working socket and bathroom compact. Food edible but not the best. Dog friendly but no where to exercise or any bins. Wouldn't stay again.

Partner

4/10

Poor

06 May 2025

MARK

It's difficult to know where to start. The hotel was run-down, dirty and unkempt thoughout. The carpets on the stairs had turned to a kind of blackened mush due to their age and dirtiness.

My room had not been properly made up. There were used (threadbare) towels on the bathroom floor, with no fresh ones left.

The curtains were not large enough to cover the whole window space, meaning the daylight flooded in and woke me at 5.40am.

Even if I'd remained asleep I would have been woken by a fire alarm which inexplicably went off at 7am.

There was no room in the car park, meaning I had to park at the hotel at the other end of the road and walk the long distance.

Breakfast was severely over-priced at £12.50 a head.

The lift was not working, and the stairways were difficult to navigate with luggage due to their narrowness.

The only positive point was the young Indian lady on reception, who was charming and polite.

Though this offered the cheapest stay in Arrochar at £48, this price was way too high for the shockingly poor standards throughout.

Leisure Self

8/10

Excellent

04 May 2025

Lorraine

Hotel staff were very accommodating

6/10

Pleasant

04 May 2025

Laura

Solo woman on businesss, wasn’t a fan.

The staff here are lovely and this place could be great with some TLC.

It’s an okay place if you’re just planning on sleeping there. The rooms smell nice, beds are okay, however the curtain in my room wasn’t designed to open… it was sewn in, no curtain pole, and came off when I tried to let some light into my room. Literally hanging by a thread.

The bathrooms again, could be lovely, but please do something about those wall mounted shower heads. If you’re gonna force women to get their hair wet, at least provide a shower cap or a hair dryer in the room.

The vibe of the hotel is a little sketchy at weekends. I was on my own and walking through the lobby at night after work, I didn’t feel safe as male punters were hanging around drunk.

Car parking is limited and the alternative is paid offsite parking across the road. If you’re a solo woman, just watch out for this - it’s not a well lit walk at all, be safe. It’d be great if they could have clearly marked bays and enforce people having to park within them, to maximise space onsite and to stop people parking selfishly.

Business

10/10

Exceptional

28 Apr 2025

Grace

The staff were so lovely and helpful. Hotel was very clean good facilities. Big bar and restaurant area 💞

Leisure Partner

8/10

Excellent

27 Apr 2025

Lynne

The staff were lovely, very helpful. Dinner was great and affordable, same as breakfast. Unfortunately my bed was extremely uncomfortable, could feel every spring in the mattress. I feel the staff should have noticed this when they initially made up the bed. Reported this on my way out.

Self

4/10

Poor

24 Apr 2025

Cindy

A group of 4, we checked in, put the two car registrations in to the machine. When home, both parties received multiple demands for parking charges. We contacted the hotel, no help, we sent proof with e mails and unfortunately because we engaged with the parking company, we’re now getting lies and excuses threatening court action. This has ruined an emotional and sad trip to scatter our Aunt’s ashes. The hotel should step in and sort this company’s treatment of guests.

Leisure Partner

2/10

Poor

22 Apr 2025

Ellie

Horrible stay

The bed was very uncomfortable, there was wires hanging from the ceiling the floor boards felt like they were going to give way when you stepped on them, there was no shower head, it might have been renovated but not very well
The ‘free parking’ is only free if the receptionist tells you that you need to input your details after every time you leave the premises WHICH THEY DID NOT resulting in a lovely parking fine

Partner

6/10

Pleasant

21 Apr 2025

Shannon

Basic but comfortable

Overall, our stay here was okay. The hotel is very basic but comfortable. The entrance way is freezing, lift was out of order and corridor carpets have seen better days. The rooms themselves are an improvement. Windows open, heating works and showers hot. The walls are rather thin as we discovered at 1am when awoken by our neighbouring room but with reception closed, you’ll have to suck it up. We didn’t try eating here so cannot comment. I would suggest the hotel provides extra pillows as myself and my husband only had one pillow each so had to use the decorative cushions to give us the height we prefer.

Location is the key selling factor for this hotel. We were there for hiking so very central. Parking is available but can be a nightmare to find a space. I would recommend the hotel re-white line the car park as many cars were parked over two spaces.

Overall, if you are looking for a place to crash between your hikes it is ideal but we would not return.

Partner

10/10

Exceptional

16 Apr 2025

Abijith

The staff in the reception upgraded my room with loch view.

Leisure Family

6/10

Pleasant

29 Mar 2025

Casey

This is our second stay here and overall we enjoyed our stay, the room is small but the beds are comfy .... The drip outside our room and nosey neighbours were not so good !!

Friends_and_family Family

8/10

Excellent

20 Mar 2025

James

Lovely location

Lift out of order, again. However they moved us to a ground floor room with balcony, overlooking the Loch. Beautiful but, room very small, no wardrobes and no double glazing. A sleepless 3 night's.

The staff were extremely pleasant and helpful.

Partner

4/10

Poor

24 Feb 2025

James

Positives:
Staff were friendly despite being very busy, particularly in the restaurant. Hotel in a good location.

Negatives:
There was a hole in the wall and stains on pillows and hand towels, no towels provided so had to ask at reception, the tap in the bathroom was barely connected to the sink and the gutters seem to be blocked which led to a stream of water coming down directly outside the window which kept us awake from 5am onwards.

We also decided to eat at the hotel after checking the menu online, however the menu online is no longer current and the dishes we had been hoping for were unavailable. Lasagne was undercooked and made one of us ill.

Not a great experience and will look to book elsewhere next time

Partner

2/10

Poor

23 Feb 2025

Claire

Lift not working, put 4 floors up which was a mission as you had to go round corridors to get to next step of flights. No running cold water in room, windows were unsafe, no restriction on how wide they open.

Family

6/10

Pleasant

17 Feb 2025

Phil

The hotel is ok for money but we arrived on Friday night and first impressions were poor. Lots of noisy drunk people in hot tub then got to our room and lock was broken, someone clearly tried to break in. In fairness they gave us a much better room but then we got back from pub about 10 pm there was very loud music with lots of drunk people and this music played very loud until midnight. If you want a weekend partying and happy to sleep above a nightclub then it’s great but if you want a nice quiet weekend away with your wife then avoid at all costs.

Partner