Name: Extended Stay America Suites - Portland - East
Address: 3013 Ne 181St Ave, Portland, 97230, US

10/10

Exceptional

30 Jul 2026

Jacob

I think that the people and the property are well maintained everyone is friendly and helpful.

2/10

Poor

29 Jul 2026

Dawn

Front office smelled like weed. Staff was rude. Trying to get a towel was a nightmare, we were trained like an employee just to get some new clean towels! lol! It was an overall NO thanks for next time

2/10

Poor

26 Jul 2026

Jeremy

Check in at 3pm, room was not ready, came back an hour later, room still not ready. Didn’t check in until 4:50pm, hotel very dirty, hair everywhere and stained sheets, bathtub filthy with barely any water pressure. Worst hotel I’ve stayed at. Also says it includes breakfast. -coffee and nutragrain bar is not breakfast. Vibes are completely off and not welcoming at all. Almost giving homeless shelter vibes.

2/10

Poor

25 Jul 2026

noemi

Smell bad and toilet had issues

10/10

Exceptional

24 Jul 2026

Oswaldo

Nice

10/10

Exceptional

20 Jul 2026

Juan Carlos

I love this place, everything was perfect
I will definitely stay again in this hotel, manager and staff was super friendly

Self

10/10

Exceptional

19 Jul 2026

Kimberley

The manager at Extended Stay America – Portland East is truly one of the most caring and compassionate people I've ever met. From the moment we arrived, she made us feel like we genuinely mattered—not just as guests, but as people. She goes above and beyond every single day for both her staff and everyone staying at the hotel.

You can tell she leads with kindness, patience, and a heart for helping others. No matter how busy she is, she takes the time to listen, answer questions, and make sure people are taken care of. That kind of dedication is rare these days.

Because of her, staying here was such a positive experience. She creates an atmosphere where you feel welcome, safe, and appreciated. It's managers like her who make all the difference, and she's a wonderful example of what true customer service should be.

Thank you for everything you do. Your hard work, compassion, and genuine care do not go unnoticed. You are an incredible asset to Extended Stay America, and I hope you receive the recognition you truly deserve.

Partner

10/10

Exceptional

19 Jul 2026

Kimberley

The manager at this property has to be the most nicest, understanding and supportive person I've ever seen. The way she interacted with the guests and her staff was amazing. Her staff are more like family as well as the guests. I would stay here again just to talk to her again.

Partner

10/10

Exceptional

15 Jul 2026

Mohammad Shaker

I really like it

Friends

10/10

Exceptional

09 Jul 2026

Tranondus

Enjoyed my stay

6/10

Pleasant

05 Jul 2026

Viktoria

This was a FINE place to stay. It was clean and felt safe. But the \"breakfast\" sucked, seemed like there were a lot

6/10

Pleasant

29 Jun 2026

Roy

The room was nice and big and the kitchen was ok for cooking, but it lacked an exhaust. Breakfast to go left much to be desired. However, the amenities for self catering was sufficient.

One really big downside was that the halls smelled of marijuana. But that is Oregon.

Family

10/10

Exceptional

28 Jun 2026

Sreenuvasulu

The stay at this hotel was incredible. The room was exceptionally clean, which was surprising given the affordable price. I’ll definitely choose this hotel if I visit Portland again. This experience has made me a fan of Extended America Hotels.

Partner

6/10

Pleasant

25 Jun 2026

Nirmalya

There was something weird about the property. There were quite a few people hanging around in the parking lot that would make one uncomfortable. They were there when I checked in, when I went out for dinner and when I returned. It was over three hours and they were still around - multiple groups.

Self

6/10

Pleasant

21 Jun 2026

Perry

Check for buds other than that awesome place beautiful place to stay great parking easy access and very friendly no breakfast. They say a full breakfast bar. It is not you just get coffee and snacks. Other than that. It was an awesome stay appreciate their business. Consider for next time stay

Family

10/10

Exceptional

21 Jun 2026

Scott

Everything was fine!

10/10

Exceptional

13 Jun 2026

Adriana

Nice location to the airport n shopping center , spacious room n clean , helpful staff n Hasle free during check in

Very recommend it.

Friends_and_family Family

6/10

Pleasant

12 Jun 2026

Paul

Going into a holiday weekend, noisy alarm that started before our stay continued throughout the weekend. Evidently the third party technician wasn't available until Monday.

Partner

2/10

Poor

08 Jun 2026

kevin

This hotel was more like a homeless camp with people sleeping on lawn chairs in the hallways and parking lot.

The room smelled bad. Had to forfeit cost ofbthe room as I had no choice to leave. Would NOT recommend.

Self

4/10

Poor

24 May 2026

Darren

I would like to be less critical; however, this was overall an extremely bad experience, and for paying $100 a night, that’s unacceptable. The sheets had stains on them, the pillows were flimsy and nonexistent, so that you had to double them over just to be like a normal pillow. On top of that, you only got two pillows per queen bed. The towels were threadbare and like sandpaper. For toiletries, we received one small bottle of shampoo, and two bars of soap. The windows only had a set of Venetian blinds, not like most hotels that have blackout curtains, so at 5 AM the room was lit up and practically unsleepable. The room looked like it had not had upkeep for some time with pain peeling or fading, and the overall appearance poor. The one saving grace was the staff who were extremely friendly and considerate. The front desk worker called me after we got to our room to ask if everything was OK. Seeing the condition of the hotel, I knew complaining was not going to help much, and I just wanted to get to sleep until the morning when I could thankfully leave the hotel and go to the airport. I booked this because airport hotels were charging more and also charging for parking, but in the future, I will spring for a much higher rate to avoid a place like this.

Family_with_children

2/10

Poor

24 May 2026

Amanda

During our first visit to Portland, we booked this hotel expecting a comfortable place to rest before hiking to see local waterfalls. Instead, our first night was unsafe, unsanitary, and extremely uncomfortable. When we arrived, a person was literally inside the dumpster throwing items out, and several people around the property were behaving erratically, appearing to be under the influence. Inside, another individual was talking to the vending machine and staring at it aggressively.

When we reached our room, it had a strong unpleasant odor. The bathroom towels were yellow and clearly unwashed, and the bedsheets also had yellow stains. I requested an extra pillow, and it arrived discolored and molded‑looking. Later that night, the guests above us repeatedly moved furniture for over an hour, and constant hallway noise made it impossible to rest.

The next morning, a group of people were gathered around my car smoking, adding to the discomfort and safety concerns. Due to the lack of rest and the overall unsafe and unclean environment, we chose not to stay the second night and checked out early.

We would like to request a refund, as the stay did not feel safe, clean, or welcoming.

Pet

4/10

Poor

26 Apr 2026

Taylor

The kitchen did not have any cooking or eating items at all. There was a sign implying you could purchase some at the front desk. The \"breakfast\" was coffee, some oatmeal packets, two breakfast bars, and one tiny muffin. We were there during the beginning of \"breakfast\" hours and there wasn't even enough for us 3 to all have 1 tiny muffin. There was hair all over the tub and shower curtain as if it was not even cleaned. I would not stay again

6/10

Pleasant

23 Apr 2026

Ildefonso Jr

Staff who helped us checked in needs better orientation as to how she must ask age-related inquiries, so as not to be offensive to those who are checking in.

Breakfast menu was so limited that you just need to pick them up on the counter with no available dining table.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Janette

Not appealing was just a “ coffee bar” with blah muffins and nutri grain bars.
The room was clean and comfortable, staff was ok. Kitchen was nice but would have been nice to have a coffeemaker in it.

Self

8/10

Excellent

30 Mar 2026

Animesh

Good

8/10

Excellent

30 Mar 2026

Animesh

Good

2/10

Poor

22 Jan 2026

Angelina

My room smelled like a dog kennel. Front desk advised me all rooms allow pets, there are no designated non pet rooms. Be aware , the stench was so bad it made me physically ill and there was nowhere to go late at night so I had to deal with it. Towels had pet hair and sheets were stained and room was cold and drafty.

Business Self

4/10

Poor

25 Nov 2025

Ramesh Babu

Room wasn’t clean and had smoke smell. Overall not that great experiance .

Business_and_leisure Family

6/10

Pleasant

06 Nov 2025

Maurice

For what the price of what you pay, the room smells felt like i was in a motel 6 with a bed that squeaked every time i moved. Shower was not clean, so i shiwered at a friends house

Business

6/10

Pleasant

23 Sep 2025

Teresa

The chair was all scratched up the bed smelt nasty, dirty BO smell the bed felt gappy and it hurt my back.

Business Self

10/10

Exceptional

18 Sep 2025

Peter

A very satisfying hotel experience

The property met and exceeded my expectations. The facility was well-maintained and the location was central to my needs. I will be back soon.

Self

6/10

Pleasant

16 Sep 2025

Jo Beth

There was no one to check me in at 8pm. Condition was so-so

Partner

2/10

Poor

04 Sep 2025

Thomas

The staff was very kind however this hotel was disgusting, dirty, and completely unacceptable. The entire place smelled like wet dog, they had fans blowing down all the hallways to try and help but it was horrible. There were several \"residents\" sitting around the property in wheelchairs with IV drips and colostomy bags. I kicked actual dog crap that was in front of the lobby door ... I was so heated about the condition of the hotel I didn't see it.The room they checked us into was \"supposed\" to be out of service but apparently it was not. The shower was covered in pubic hairs and god knows what else, floors were disgusting. When we saw that, they switched us to a different room which was \"better\" but the bed sheets were stained and gross. We then went and found another hotel and got a refund. This property is a catchall for the homeless, and people that don't have identification (non-english speaking sent there for a \"job\" with no proper ID).
Again, the staff was kind and as helpful as they could be ... but this property is a literal circus.
1000 times over do NOT recommend.

Leisure Partner

4/10

Poor

31 Aug 2025

Engela

The hotel had a strange smell when we walked in but it wasn’t too bad. Once we got to the room, the smell was way worse. There was nothing we could to do help as it seemed it was coming from the vents themselves. The bathroom did not appear to have been cleaned. There was poop inside the toilet bowl and hair and pee stains on the rim.

4/10

Poor

16 Aug 2025

Caty

There’s a very loud military plane training place nearby. There are people living long term in the building who cooked up lots of different smells and made lots of different noises throughout the night. I saw either a spider or roach in my kitchenette. Not the worst place but overpriced for the quality

Leisure Friends

6/10

Pleasant

09 Aug 2025

Jennifer

The rooms and beds were comfortable but very basic accommodations-simple beds and linens, minimal toiletries provided. There was a kitchenette in each room but no utensils or plates/cups to be able to use it. Limited coffee breakfast with a few packaged snack items. Customer service was fine but staff was not overly friendly. Check in process was long and a little complicated as they asked for ID from everyone staying in the room. There are large numbers of people living there along with their many dogs. We used our room mostly to just sleep and it was fine for that.

Friends_and_family Family

10/10

Exceptional

28 Jul 2025

Prashanth

Floors weren't mopped and it was very dirty to walk barefoot.

Leisure Family

6/10

Pleasant

26 Jul 2025

Gayle

The floor in the room was super sticky, the bed was not like the pic showed was up on a metal frame, couldn’t get extra pillows, the recliner chair looked old, the arms of it on the end was all wore out. Just shady people in & out. Will not stay again!!!

Leisure Partner

6/10

Pleasant

24 Jul 2025

Eduard

👍

2/10

Poor

16 Jul 2025

Christian

Don’t waste your money

After checking out, money was stolen out of my account from this facility. I will never stay at an extended stay again. They have roaches and Megan gave the worst customer service I’ve ever experienced.

Business

6/10

Pleasant

13 Jul 2025

Zhong

Let us check in before 3pm. Nice service from front desk. However, in the room, missing a lot of basic materials. Requested some from front desk. Noise from neighbor room at night. Good price and convenient location to I-84

Leisure Family

10/10

Exceptional

11 Jul 2025

Jazmin

me and my boyfriend went to portland for 2 days and the extended stay america suite was perfect. very quiet and relaxing. room was exactly what the pictures online showed. they make it as homey as possible. including a fridge, a stove/oven, a microwave , a sink, a queen size bed, a nice bathroom and a nice view from our room. would 100% recommend to anyone not from around the area. very comfortable and great!!

Business_and_leisure Partner

4/10

Poor

11 Jul 2025

Marshall

Very disappointed won’t be back.

This is a hotel that is more like a halfway house.. furniture was discussing. Peeling dirty vinyl on the chair. Party broke out at 3am. Dog barking and whining. Hallway carpet was disgusting. The entire hotel had one luggage cart. So it was being used so I had to haul my stuff from the parking lot in several trips. Office staff was nice enough. Breakfast was coffee and granola bar. Small muffins. I should have taken the clue from the name “extended stay”. Room had hair on my clean sheets. Learned my lesson.. won’t be back.. parking lot was full of trash. I put up with it because I was alone working out of town. Had I taken my family I would’ve demanded a full refund and found another hotel. A real hotel. .

Business

2/10

Poor

06 Jul 2025

Josephine

Parking lot with scattered debris

2/10

Poor

24 Jun 2025

Maricela

The odor of the hotel and room was terrible as well as the cleanliness. Thank you Expedia for your support!

Leisure Family_with_children

8/10

Excellent

23 Jun 2025

Verified traveler

Great manager response to unfortunate circumstance

The first room we were assigned at check in was in terrible condition and reaked of cigarette smoke. I spoke with the counter person, and the manager, and they were able to reassign us to another room that was spotless. The beds are hard and the sheets were rough, but with medical & dietary restrictions, having the kitchen when I travel is a must.

Friends_and_family Friends

10/10

Exceptional

20 Jun 2025

Kim

Great stay, graduation gathering- multiple rooms.

The rooms are very clean with everything you need, we had a refrigerator and cook top, very handy! Beds are comfy and staff was professional and accommodating. I booked several rooms for my family for a graduation and everything was exactly as promised. We will use this hotel again whenever we are in the area.

Friends_and_family Family

4/10

Poor

12 Jun 2025

LeAna

First room we got had a horrible smell, the woman at the front desk was very nice and was able to get us another room which didn’t smell as bad. Not really the hotels fault, but there were people being loud in the hallway all night.

Leisure Partner

10/10

Exceptional

08 Jun 2025

ivonne

Everything is great

6/10

Pleasant

08 Jun 2025

Marlane

Room was nice except I think a herd of elephants rented the room above me. Disappointed no hair dryer or coffee maker in room. States breakfast included but don't really consider instant oatmeal packets and nutrigrain bars as breakfast. Won't be staying here again, really disappointed that Quality Inn was turned into apartments!

Self

8/10

Excellent

08 Jun 2025

Norma

Would stay again.

Leisure Partner

10/10

Exceptional

06 Jun 2025

Charlotte

Very nice this is my home away from home

Self

8/10

Excellent

05 Jun 2025

Angie

Minimal breakfast. Coffee, nutrigrain bars, muffins.

Family

2/10

Poor

01 Jun 2025

James

While traveling through Portland. I booked this hotel due to the convenient location off the interstate. However, I should have skipped right over this one. When checking in the clerk was friendly and helpful. It was all down hill from there. After checking in on the way to the room we saw a huge pile of trash bags and cardboard towards the back of the lobby. Then the room….. The first thing I saw when entering the room. The pleather chair had extensive peeling. Then there was hair on one of the towels I am not sure if it was a dead bug, dirt or something else in the shower door slide. If it had not been in the middle of the night we would and should have left. This morning I saw the smoke detector was missing and the wires were hanging out. I am thinking at least we can get that free continental breakfast before continuing our travels. Lol the jokes continue our breakfast was two varieties of nutri grain bars…

6/10

Pleasant

06 May 2025

Verified traveler

Not what I expected

It was a good stay all in all but I am disappointed that they didn't explain that their breakfast consisted of coffee, small muffins and breakfast bars. Didn't even have yogurt.

Partner

10/10

Exceptional

28 Apr 2025

Destiney

Very clean and comfortable room to stay in while looking for an apartment. Having a kitchen is convenient and the staff have been very kind and helpful.

Business_and_leisure Partner

10/10

Exceptional

15 Apr 2025

Faith

Very nice stay.

Leisure Partner

10/10

Exceptional

01 Apr 2025

angeles

Staff was very friendly and professional

2/10

Poor

30 Mar 2025

John

Homeless Shelter

Patrons had an appearance of possible homelessness and drug use. They we congregating outside and in lobby area. Checked in to my room. Found that the TV did not work after spending 15 minutes trying to find problem. Went down to the front desk and the attendant said he could not come up to help me, and that there were no more rooms though it sounded like a lie. I asked for my funds returned and left that hotel. They take your money instantly and I'm still waiting to see the reversal of funds back into my account. Don't go there. Quite possible that the county maybe be housing some homeless there and Extended Stay is taking taxpayer dollars.

Self

4/10

Poor

24 Mar 2025

Kevin

There was no breakfast to go bag as advertised. People smoking by the entrance. People in just laying on the furniture who was staying there unsafe. Wifi didn't work staff was no help TV only worked on one channel. One of the WORSE 4 nights stay every.

Business_and_leisure Self

10/10

Exceptional

16 Mar 2025

Jeremy

Great place

4/10

Poor

16 Feb 2025

Kenneth

Feels like everyone staying there is all up in your business

Business_and_leisure Self

6/10

Pleasant

27 Jan 2025

Danni

A place to sleep..lol

The areas upon arrival had several people standing outside the entrance smoking. Every time I went in and out there was a group standing outside smoking near the front door. The check in was seamless lady was nice and cordial. one way in and one way out except emergency exits. We had a dog above us that liked to howl and howl during the day felt sorry for the poor thing. The people above us must have had backwards hours as they'd be sleep during the day and awake at night...lol I know this appeared to really be like a low income type place but I slept fine and no one bothered us...lol

Partner

6/10

Pleasant

07 Dec 2024

Russell

Not worth the price.

It was ok, beds were too stif,blankets were thin which didn't keep you warm, and the price was way to high for what you get. I was in a pinch, otherwise I would have gone somewhere else.

Partner

10/10

Exceptional

28 Sep 2024

John

.

Leisure Family

2/10

Poor

11 Sep 2024

Alan

S

10/10

Exceptional

04 Sep 2024

Ronald

Really liked the location

Leisure Family

2/10

Poor

02 Sep 2024

Ryan

Rooms have a funny oder to them. We felt uncomfortable and unsafe there. There were several people hanging around outside, making me wonder if the hotel is housing some homeless. Elevator was broken and we had to use the stairs.

Business Partner

4/10

Poor

25 Aug 2024

Maritza

Relatively close to freeway, hence easy travel access

Business_and_leisure Family

4/10

Poor

24 Aug 2024

Connie

Very awkward with people living there. Sound travels just from walking across floors.

10/10

Exceptional

15 Aug 2024

Drew

All the comforts

Quiet, comfy off the beaten path, 7-11 within a stones throw, larger then expected, very nice stay

Friends_and_family Friends

10/10

Exceptional

12 Aug 2024

Sarai

Liked how secure it was, and the quietness.

Leisure Partner

6/10

Pleasant

10 Aug 2024

Christina

Room needed to be clean and the pull out couch needed replaced they switched our rooms and that room had a bad odor we were just there for the night and the night staff was seemed bothered by our arrival and their check in time was 24hrs morning staff was really pleasant and handed out a water bottle and a pretzel snack during check out so that was nice.
We did have our pet with us and he seemed unsettled about the place overall won’t stay here again

Leisure Family_with_children

2/10

Poor

04 Aug 2024

Tulga

Building like carton so noisy

8/10

Excellent

02 Aug 2024

Ana

Convenient, fast and easy

Leisure Family

10/10

Exceptional

23 Jul 2024

Holly

I liked that it was a secure building. I freely very safe while I was there.

Self

2/10

Poor

23 Jul 2024

Wesley

Expedia screwed everything up. Expedia doubled booked and did not pay out enough for the damages. Plans were made based off the booking and damages occurred when Expedia did not honor the booking. Time ultimately cannot be bought back.

Leisure Partner

2/10

Poor

22 Jul 2024

Foleni

Staff unprofessional. Need to hire front desk staff, who can assist customers needs without confrontation.

2/10

Poor

21 Jul 2024

Darrin

The area is an industrial park setting. Most pattruns are long time. The room was. Eat up. Holes in the walls. Toilet wasn't clean. Shower floor was very dirty.

Leisure Family

8/10

Excellent

20 Jul 2024

Sidney

It was quiet and it was a great place to stay for the night. The outside was dirty, with lint and some garbage on the ground. Other than that it was a good hotel for the price

Leisure Family_with_children

8/10

Excellent

15 Jul 2024

Sidney

It was a little run down. Hair all over the bathroom in the shower. The hotel was nice to stay in. The bed was comfortable, and it was a good place to stay.

Leisure Family

4/10

Poor

06 Jul 2024

Alay

Sticky floor. Room smells like old sweaty shoes. Bathroom smells like urine. Window blinds were broken. Key cards stopped working and front desk person couldn’t get it to work. A bunch of customers were in the lobby complaining about their key cards not working either. Hotel ran out of towels and shampoo. Elevator smelled like weed. Would not go back to this place even if it was free.

Leisure Partner

2/10

Poor

29 Jun 2024

Jessica

To much loitering unsafe

10/10

Exceptional

29 Jun 2024

Carla

Great!

Great hotel! Great area. I worked in Portland but this was a safer option for me. Very clean. Felt comfortable with being a solo traveler

Business

2/10

Poor

25 Jun 2024

Christina

The manager Ruby was very rude and harassed my kids and myself. She was forcing me to pay a fee for my service animal and stated that paperwork wasn’t proof. She also stated that the only way to avoid the fee was to get rid of my service animal. One of her employees told us to take the smoke detector down cause even after changing the battery it was still beeping like it had a dead battery so Ruby was going to charge us stating her employees would never tell someone to take those down. Front Desk worker Denis was very helpful and really nice. This property is also not safe with all the drug addicts that stay there . We had to go out and buy a locking gas cap since our full tank of gas would be gone every morning. Vehicles were broken into and Ruby didn’t care. Definitely never going back there again.

Business_and_leisure Family_with_children

2/10

Poor

17 Jun 2024

amy

This place was horrible. Filthy room, dogs running in the hallway, no help at front desk.

Leisure Family

2/10

Poor

16 Jun 2024

Brian

When we arrived the entire hallway outside of our door, including in front of our door was covered in open bins and boxes of random stuff from whoever was moving in or out of the Extended StayAmerica room next to ours they were very noisy and all of their stuff smelled poorly, and they had lots of cats

Business Family

2/10

Poor

16 Jun 2024

James

Nightmare at Extrnded Stay

This was the worst place I have ever stayed at. First of all all the druggies floating around inside and outside. Hallways stank of cigarettes, pot and drugs. Someone had crapped beside the elevator. The room smelled bad , and didn’t have any pillows. We turned around and asked for a refund. Stayed somewhere else.

Partner

2/10

Poor

10 Jun 2024

Christina

Hotel Manager charges for service animals and has stated paper work doesn’t prove they are service animals. Completely unprofessional and very rude.

Business_and_leisure Family_with_children

6/10

Pleasant

31 May 2024

Verified traveler

Not the worst but…

Doesn’t seem like they wanted to greet me when I walked in the door. The breakfast is crap. We chose this spot because they had breakfast. But wouldn’t even drink the coffee. Hair all over the bathroom. I’m pretty sure management did not check that room.

8/10

Excellent

19 May 2024

Don

Other guests noisy. No consideration for others. Not hotels fault. People just need to learn to be more considerate when in a hotel.

Leisure Self

8/10

Excellent

07 May 2024

Shellmarie

This was our last hotel stay on our road trip it was clean shower was great. Staff was friendly

Leisure Partner

10/10

Exceptional

30 Apr 2024

Shakti

I really enjoyed my stay there. Upon arrival it was clean, but honestly not as clean as I would have hoped there was some dust on some surfaces and I feel like the floor wasn't completely clean. The pillows were a bit flimsy had to buy two of my own from target. When my husband checked in he was a bit confused about the kitchen kits. I think it should be very clear that they are free. I had to call and ask, but it is good that they are free. Also the key cards kept deactivating a bit of a hassle . Lastly blackout curtains!!! please please invest in blackout curtains for those of us who do not want to get woken up at the crack of dawn by the blinding Sun! LOL. Honestly the staff was pretty wonderful, it's very convenient to what my husband and I needed. It was overall quiet and I would definitely stay here again. And I actually plan on coming back to Portland for a month so I will be looking into this property to book for their monthly rate.

Business_and_leisure Partner

10/10

Exceptional

29 Apr 2024

Aitami

Dennis made sure we got everything we needed & more with our stay & he couldn’t have made it any easier for me & my young family. Promote this man. He’s a real one

Business_and_leisure Family_with_children

10/10

Exceptional

03 Apr 2024

Anurag

Friendly staff, clean and great place to say

Leisure Family_with_children

4/10

Poor

08 Mar 2024

Robert

For a room that it supposed to be non smoking, I think the previous tenants could not read the no smoking signs. I had to open the window to get the smoke smell almost out. 40 degrees outside by the way. When you turned on the heater the smell returned...

Business Self

10/10

Exceptional

10 Feb 2024

Christina

Enjoy the quiet ans safety of the hotel. The staff is friendly

Leisure Family_with_children

10/10

Exceptional

04 Feb 2024

Cindy

It is a secure building very safe and clean. The people are very respectful staff and people who stay there.

Leisure

8/10

Excellent

01 Feb 2024

Jerry

Amazing Team!

Amazing property. Staff was professional and very personable. My only complaint is people smoking pot right outside the only entrance/exit to the hotel. If they enforced the smoking rules, it was would be a 10 star place to stay

Self

4/10

Poor

28 Jan 2024

Maria Margarita

I expected better customer service and although the accommodations were suitable, it was not what I initially booked. They gave my booking away and I had to re-book a smaller room and pay more money. The front desk attendant at check in was not friendly and she stated it was out of her control. Portland had seen some bad weather the previous days and I understood that the hotel was overbooked and overburdened with guests, however, as a traveler from out of state with a reservation and paid prior to arrival, I still expected better service. Requesting things from the front desk was difficult. Staff would tell me they didn't have it or they couldn't find it and would offer to bring it by later, but that never happened. I had to submit multiple requests over a period of time. On a positive note, the beds were comfortable; the surrounding area was in the vicinity of convenience stores, gas stations, an Albertsons and some other places such as restaurants that were within walking distance. There was a bus stop nearby which we used to move around town. I would like to say that this was my own personal experience with ESA Portland-East and perhaps under other circumstances things would have been different, but as a customer and a guest, I would expect a business in the hospitality industry to be better equipped for such circumstances and that their staff would be better trained and better disposed to assist their guests.

Leisure Family