Name: Best Western Pony Soldier Inn - Airport
Address: 9901 NE Sandy Boulevard, Portland, 97220, US

10/10

Exceptional

21 Jul 2026

Kathy

Amazingly good hot breakfast each morning. The property is very clean, it's just in a not-so-good area. However, the lobby entrance is always locked and requires your key card to get in. Nice pool area, although I didn't use it. Comfortable bed with plenty of good pillows. I have stayed here a few times and will return.

Self

10/10

Exceptional

20 Jul 2026

Valli

Room was spacious even with two queen beds and super clean. The breakfast was hearty with good choices for fiber and protein. Easy check in and checkout.
The staff was always cheerful and helpful. Our dog got royal treatment!
Great location just off the highway and close to the airport.
Thank you team BW @Pony Soldier!

Pet

6/10

Pleasant

18 Jul 2026

Louisa

The pool was lovely and outdoor pools can be difficult to find in the PNW. The breakfast was also pretty good. However, there were some issues with the cleanliness of the bathroom. There was mildew and hairs all over the tub. Generally, I suck most things up for the sake of getting along but I could not use the bathroom looking like it did. When I mentioned the issues to the desk clerk downstairs, he stated that there were no other rooms available but that housekeeping would attend to in the morning. Morning arrived and there was still no communication so I decided to go for a swim and talk to the staff again. They, then, stated that they would send someone immediately. Immediately extended to several hours and when it was done, there were still patches of mildew under the faucet and in the grout. I travel a lot and I have never seen a motel so unkempt. Although not nearly as bad as the bathroom, that general feeling of lack of care extended throughout the space. It is clearly an older venue but a little refresh would go a long way! The pool is still to die for but the rest of the hotel was just kind of gross.

Partner

8/10

Excellent

18 Jul 2026

Frances

Airport shuttle was a joke. To busy to take me to get 2nd guest. Was told it ran every 1/2 hr... It didn't.. even though it was a guest coming in.

Friends_and_family Friends

10/10

Exceptional

17 Jul 2026

Jose

The curtains for outside windowns allow the light from outside to como into the room.

Partner

6/10

Pleasant

16 Jul 2026

Jessica

It was a nice building and the breakfast was nice

Friends

6/10

Pleasant

15 Jul 2026

Joel

Was just a one stop, passing through. Not very well maintained place needs work.

6/10

Pleasant

15 Jul 2026

Ryan

Rooms could use a little bit of routine maintenance.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Laurie

Very close to airport. Comfortable bed and clean room. Best breakfast at a hotel, ever. Beautiful courtyard, we just didn’t have time to use it. Would definitely recommend this hotel for a short or long stay.

Partner

8/10

Excellent

12 Jul 2026

Della

Be prepared to Pay for your pet at the desk ... even if it isn't mentioned ahead of time. Staff were Great with my pooch and there is an enclosed, safe area to walk your dog.

A pet peave is refillable soaps, customers have zero idea what is actually in those bottles, even if they are cheaper than little ones.

There aren't any drive thru places close, so get food ahead of time. Great Mexican places close but you have to actually get outta your car.

Pet

8/10

Excellent

12 Jul 2026

Paula

Good hotel. Dated but clean and we were happy with our stay. They did not accept cash which was an odd and confusing set of rules. Front door was locked. Which was also odd. But staff was as helpful as they could be. Lovely pool set up in a courtyard. Nice that the pool was not in the parking lot.

Family_with_children

10/10

Exceptional

09 Jul 2026

Jean

Great room nice staff!

Self

10/10

Exceptional

08 Jul 2026

Maria

Servicios de desayuno muy buen servicio ofrece variedad de opciones

Family_with_children

8/10

Excellent

07 Jul 2026

Megan

Clean room, nice breakfast, staff was nice

Self

10/10

Exceptional

06 Jul 2026

Danyelle

All

8/10

Excellent

05 Jul 2026

Nathaniel

clean room very nice staff

Self

10/10

Exceptional

03 Jul 2026

Tonya

Fantastic breakfast.

Family_with_children

10/10

Exceptional

02 Jul 2026

Kathryn

The room was very clean and comfortable. The breakfast was cooked fresh and provided an excellent variety of food and drink.The staff was very helpful. A manager walked me through the use of the door fob(key).

Self

10/10

Exceptional

01 Jul 2026

Lyudmila

Clean hotel no any smells the is more important for me because i have alergy so this hotel has great for us thanks for nice service

Family

2/10

Poor

29 Jun 2026

David

Room had dirty blankets and sheets with stains. The bathroom sink was clogged and floors looked like they had not been vacuumed. Upon coming to the hotel, the front desk staff was outside smoking.

Family_with_children

10/10

Exceptional

29 Jun 2026

Steve

Quick check in pleasant staff. Hot tub was clean and relaxing. Clean rooms and comfortable beds.

Self

10/10

Exceptional

29 Jun 2026

Enoc

The room was pretty clean. I stayed there in June 2026. The staff was excellent best part of the experience. I did notice that there was no soap and I was running late so that was a little bit hectic but other than that is an excellent place to stay.

Family

8/10

Excellent

28 Jun 2026

Nadia

A decent hotel to stay at close to the airport. Security is very good here so I appreciated that.

Partner

2/10

Poor

28 Jun 2026

Susanne

Whoa, this BW was an old one. We arrived late and had to be buzzed in. I got reprimanded for buzzing more than once (I didn't even realize). Check in was quick. Room was on first floor and face parking lot.

This is a scary location. Homeless everywhere, airing their arguments out in the streets, outside our room window. Wouldn't stay here again.

It's old and shows everywhere.

Partner

10/10

Exceptional

27 Jun 2026

Christine

Rooms were quiet!!
Very nice accommodations for extremely fair price. Pool way too COLD! Hot tub way too HOT! Plz fix!!!

Partner

10/10

Exceptional

26 Jun 2026

Scott

I couldn't figure out the blackout curtains. Maybe add a safe? Otherwise it was perfect

Self

10/10

Exceptional

26 Jun 2026

Leslie

Airport pick up was slow but there was an accident on the highway used to get to the airport. Once we got to the hotel, it was fine. A room key is needed to enter the lobby of the hotel and all doors, otherwise they can release the lock on the door through a buzzer.

8/10

Excellent

25 Jun 2026

Christine

Convenient location near airport.

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Joe

The hotel is at a busy intersection and some of the rooms facing the 205 freeway may hear traffic noise, pool and hot tub were nice and hot breakfast was very good. There is a lot of homeless people wondering around the area and cutting through the parking lot but the hotel itself felt safe and clean. It’s located near the airport and the crossing to Washington state on the 205 freeway. We went to Mt Hood and it is conveniently located for that. Other than the Elmers restaurant across the parking lot not much for near by dining

Partner

8/10

Excellent

25 Jun 2026

Linda

Even though this hotel is somewhat out dated it still was a comfortable place to stay. Everything was clean and tidy. The staff was very helpful. Breakfast had a wide variety as well.

10/10

Exceptional

23 Jun 2026

Kelly Nye

The pool was lovely. We liked walking to the Columbia River on a trail. A little sketchy the trail was but the check in attendant did tell us that. Breakfast is standard continental.

Family_with_children

6/10

Pleasant

22 Jun 2026

Donna

We needed a place with a pool and hot tub, as one of us ran 50K (31.2mi) on Saturday. This, breakfast included, the rate, and Best Western’s reputation made us choose this.

I was not wowed. The entrance lobby looked great, landscaping pretty, design was excellent. First turn-off was trash in the entryway near our room we were told to use. It’s what I expect from a Motel 6 multi-week rental, not from Best Western. They did clean it up after I mentioned it, but it was a negative first impression.

Second turn-off was torn carpet in our room, along with some shiny material on the carpet that looked like what slugs leave behind. We didn’t see any critters, and I sure wasn’t going to touch it to see what it was, but I noticed as soon as I put my luggage down.

We had a perfectly good night’s sleep, a nice hot shower, a fun swim and hot tub, and the breakfast was an excellent hot meal, so perhaps I shouldn’t be so critical. But I’ve always gotten more from Best Western, so I was disappointed.

Partner

8/10

Excellent

22 Jun 2026

Taylor Yuliana

Breakfast was good, hotel was nice. Area around hotel was bad, lots of homeless

Partner

10/10

Exceptional

22 Jun 2026

Rhonda

I only stayed one night and chose hotel for convenience and shuttle to airport. The room was spacious, the bed was comfortable and the room was cool. I had to take a 4 am shuttle for my flight and had no issues then or the day arrived with shuttle service. I would stay again if in the area.

Self

8/10

Excellent

22 Jun 2026

Michael

Overall good experience. There was some minor confusion about the scheduled shuttle to the airport but it worked out.

Self

8/10

Excellent

19 Jun 2026

Steven

Robin @ desk was helpful moving us to a new room, Jay was extremely responsive when we requested a shuttle to the airport.

Family

8/10

Excellent

19 Jun 2026

Sallena

Clean room
Staff was friendly

Self

10/10

Exceptional

18 Jun 2026

Erin

Clean room nice airport shuttle. Not in the best area of town.

Partner

10/10

Exceptional

18 Jun 2026

David

We always stay at the Pony Soldier when we are flying out of PDX. The layout with the courtyard around the pool is quiet and peaceful.. The front desk staff, cleaners, and breakfast providers are hard-working and courteous.

Partner

10/10

Exceptional

17 Jun 2026

Kelly

I loved this hotel! It is so clean and the staff is so nice!! The pool was great. I loved my room with the pool view as the courtyard has pretty flowers in it and the weather was gorgeous. The fitness center had what I needed and there is a washer and dryer too. I would love to stay here again!

Self

8/10

Excellent

17 Jun 2026

George

Nice property in a sketchy area. Remove all valuables from your vehicle. Nice rooms. Excellent staff. Pool had a lot of leaves in it.

8/10

Excellent

16 Jun 2026

Howard

The only issue was the A/C didn't get the room cool enough other than that it was good

Partner

6/10

Pleasant

15 Jun 2026

Dennis

There was plenty to choose from at the buffet breakfast. I had booked this hotel specifically to swim in the pool and enjoy the hot tub but was disappointed by how busy and noisy the courtyard was right up to 10 pm when the pool gate started banging closed and the hose bib by my sliding glass door kept turning on and off. Many kids were being loud in the hall past 10. I'll probably choose a different hotel next time.

Partner

8/10

Excellent

15 Jun 2026

Yazmin

The breakfast was good and very convenient. The room smelled like an old smoking room with added scent trying to cover it up. I kept the window open and that helped. Bed was very comfortable.

Self

8/10

Excellent

14 Jun 2026

Susan

Room clean, lady at front desk helpful.

Partner

10/10

Exceptional

13 Jun 2026

Yi

Good staff, good location, decent room

Family

8/10

Excellent

12 Jun 2026

Denise

We had a great stay for three days. The room was clean but a bit dated. We got the brochures from the lobby and went to the hopscotch museum, Multnomah Falls tour and we did Pat’s car racing go karts. It was a great location for all of that.

There’s a restaurant next to the hotel called Elmer’s and we walked over there a few times. The food was good and the customer service was excellent one night. We had a pizza delivered and they had plates and forks and knives downstairs we could use.

I would stay here again although the traffic noise was kinda loud through the windows and there seems to be a few homeless people around, but they didn’t bother us

Partner

10/10

Exceptional

12 Jun 2026

Kathleen

The staff was so helpful to me. They safeguarded my luggage for me when I arrived early and there were no rooms ready. When I had a minor issue with housekeeping they corrected it immediately.
Breakfast had a lot of choices and the food was good. It’s right next door to an Elmer’s restaurant for meals other than breakfast. The pool looked great but the weather did not cooperate.

Self

8/10

Excellent

11 Jun 2026

gang

breakfast runs out quite quick.
ice maker is not working.
wifi did not work for my macbook, though it worked for my cellphone.

Partner

6/10

Pleasant

10 Jun 2026

Jose C

Our stay was very much pleasant everything clean, however maintenance was very poor we never had our room maintenance or supplied we had to be going down stairs for towels and trash bags we asked to have it maintenance but no one came by.

Family_with_children

6/10

Pleasant

09 Jun 2026

Maria

No comment

Partner

6/10

Pleasant

09 Jun 2026

Sandhya

The stay was okay, breakfast was not good.

6/10

Pleasant

09 Jun 2026

Kirklyn

The hotel was clean, functional, and perfectly adequate for my stay. However, I was surprised by the check-in policy. I arrived at 1:00 PM, just one hour before the standard 2:00 PM check-in time, and was told my room was already ready. The front desk offered to let me check in early but only for an additional $25 fee.

In all my years of hotel stays, I've never encountered a charge to access a room that was already available just one hour early. Out of principle, I chose to wait until the official check-in time. Aside from that experience, the stay itself was fine.

Friends

8/10

Excellent

06 Jun 2026

Melissa

Nice that it was so close to the airport. Wish it had an indoor pool and hot tub but the outdoor ones were nice.

Partner

8/10

Excellent

06 Jun 2026

Jeffrey

The area has a high number of homeless or other residents so to enter the building, you had to press a button and have you verify you are checking in. It is not a welcoming issue for guests but understandable.

Partner

10/10

Exceptional

04 Jun 2026

Lianne

Close to the airport and calling for the shuttle for pickup and return to airport early next morning was seamless. The pool area looked great but we were on a 12 hour layover overnight and unfortunately couldn't use it. Our room overlooked the pool area and had a patio. There was a restaurant right next door to this hotel and that was very convenient for us weary travelers. I would book this again.

Family_with_children

8/10

Excellent

03 Jun 2026

sharon

Ideal for Portland airport, good breakfast. Area a bit sketchy but front door is key card operated so no issues inside.

Partner

8/10

Excellent

03 Jun 2026

Katherine

The hotel is unique and has a lot of character - it's not too cookie cutter. I came in after midnight, but the desk clerk gave me the full check-in orientation and got me situated quickly after a tiring day. The room was neat and functional.

Self

10/10

Exceptional

02 Jun 2026

Reuben

The room and hotel were comfortable and well appointed for a low cost stay before or after a flight. The breakfast was great - a true full breakfast - toast, bagels, bacon, sausage, sausage gravy, scrambled eggs and fresh cooked waffles (along with some cod cereal). Breakfast far exceeded the typical “breakfast included” of most places like this. Highly recommend this as a stop before or after flights or for a short stay in Portland area. It was only 6 minutes from rental car pickup to this hotel.

Partner

4/10

Poor

02 Jun 2026

Piyush

It was meh. There was musty smell with old

6/10

Pleasant

01 Jun 2026

Dong

The freezer is broken. I contacted customer service, but the problem was not resolved.

10/10

Exceptional

31 May 2026

Erecko

The rooms was really clean and the staff were very friendly

Friends_and_family Family

10/10

Exceptional

31 May 2026

Ashish

Good Breakfast

Family_with_children

2/10

Poor

27 May 2026

Bonnie

I hated my stay here. Thank God it was just one night. It looked like it was in a time warp from the 1980’s with ugly brown furniture that had the veneers scuffed, really bad coffee for the room, cheap shampoo and soap, thin towels. My room faced the highway so it was really noisy. Soundproofing or a white noise machine would have been nice. The worst part was when I left my room to get dinner at the overpriced and bad food in the restaurant next door. When I came back to the room and used my key card the door wouldn’t open and I was locked out with all my things inside. I went to the front desk and 2 clerks couldn’t open it either. It turned out the security latch somehow got flipped closed when I left. I was very upset as I had a very long day traveling and had an early flight the next morning. It ended up with them calling the manager. He took 20 minutes to get there( not his fault because he didn’t live that close to the hotel). He had to break the door frame to get in and he put me in another room The whole thing took about an hour and a half. I felt that they should have given me the room for free. Also I didn’t like that all you could watch on the tv were cable stations. No streaming services at all. The free shuttle to the airport was good but the driver prattled on about her life and how she was so poor. TMI if you know what I mean. Stay somewhere else.

Self

8/10

Excellent

25 May 2026

Avantika

Really good stay for the family. Rooms open up to the swimming pool directly and pool is cleaned daily. This one felt like a proper hotel not like other motels using the name of best Western brand.

Family_with_children

6/10

Pleasant

25 May 2026

sushma

Had an average experience

Family_with_children

10/10

Exceptional

25 May 2026

Clarissa

Breakfast was yummy, and the rooms were very nice. A quite pleasant place to stay.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Rafael

Breakfast was great

Family

4/10

Poor

22 May 2026

Raisa

Hi,

The breakfast was great, thank you. However, I was quite disappointed with the cleanliness of the room I booked. There was sand-like debris on the floor near the AC/heater unit, and I found hair on the bathroom wall and in the bathtub.

The room did not appear to have been properly cleaned before our arrival.

Unfortunately, this will be our first and last stay at this hotel.

I hope this feedback can help improve your housekeeping standards.

Family_with_children

8/10

Excellent

18 May 2026

Lindsey

The best part of this location is the proximity to the light rail. The breakfast was not very vegan friendly (waffles, sausage, potatoes, eggs, oatmeal, coffee). The shuttle was not available when I arrived at the airport at midnight, the front desk said I would need to take an uber or lyft. I guess the shuttle driver had left at 11. The interior of the property is showing some age. But the front desk folks were always kind and the listed amenities were all there.

Self

10/10

Exceptional

17 May 2026

Omar

Clean room, choices for breakfast, friendly staff

6/10

Pleasant

15 May 2026

Tony

Friendly staff. Breakfast was good. Lots of traffic noise!

Family

8/10

Excellent

12 May 2026

Lisa

Good hotel, close to airport, shuttle available all hours, staff friendly & knowledgeable. Beds are comfortable & clean rooms.
Good place to stay over all.

Self

8/10

Excellent

09 May 2026

Kay

Breakfast not available yet when we left for our flight. Most places have a sack to go for early flights with a pastry and fruit, but not here.

Partner

8/10

Excellent

08 May 2026

Fischer

Short stay! Staff was friendly and helpful! We did have to change rooms cause the sheets were not clean :/

Partner

8/10

Excellent

08 May 2026

Michelle

Breakfast was good

Friends_and_family Family

10/10

Exceptional

07 May 2026

Ellen

Clean hotel with great breakfast & coffee. Comfy bed, pleasant staff & conveniently located. The only complaint was several work trucks parked outside of our window that started up & beeped at 4:30 am….. not the really the hotel’s fault, though.

Family

10/10

Exceptional

30 Apr 2026

Larry

.

Self

2/10

Poor

28 Apr 2026

Emily

I rarely leave negative reviews, but this experience was unacceptable.

After a long day of travel, I arrived late at night and immediately ran into issues. The first room had an overwhelming, unbearable odor and had to be changed.

When I got to my own room around 11 PM, I found it in a clearly unsanitary condition, including visible blood that indicated it had not been properly cleaned. At that hour, I had no option to relocate as I was traveling with two elderly men and their dogs, so relocating at 11:00pm was not an option and I had to stay. I ended up using my own pillow and blanket because I did not feel comfortable using anything in the room.

This was not just an inconvenience, it was a serious cleanliness and safety issue.

I would strongly caution others before staying here. This property failed to meet even basic standards of cleanliness and guest care.

Pet

10/10

Exceptional

26 Apr 2026

susan

It is a beautiful clean,Safe place very Cozy

Friends_and_family Family

6/10

Pleasant

25 Apr 2026

PEPITO

I think it need total replacement of flooring, remove the old and smell’s like nursing home carpet , and replace a nice updated wood flooring. And the swimming pool should be open always .
We didn’t have the chance to swim this time .
Staff is amazing.

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

racquel

It was nice.The new owner, deaf and Lee was very accommodated, very pleasant.So many nice words.I wanna thank you for making my stay very pleasurable.I come here very often, and I'm happy to keep turning.And it's thanks to you guys

Self

8/10

Excellent

15 Apr 2026

Jason

Unlike other chains, Parking and Breakfast are still included in the room rate. A+ for that.
Breakfast bar had eggs, sausage, potatoes and waffle makers along with the other cold food and fruit items.
Staff was friendly.
Far enough from airport that jet noise is hardly noticable.
Room on the side (with view of Mt. Hood) had no street noise. Room fridge was even quite, but had no freezer section.

Friends

10/10

Exceptional

12 Apr 2026

Susan

Great stay! Everything was clean, spacious and quiet. I was happy that the front entrance was secure and monitored.

Partner

8/10

Excellent

12 Apr 2026

Rock

Too many homeless around and the room I can smell pet

Friends

10/10

Exceptional

06 Apr 2026

Damien

They staff there are very friendly. Got exactly what I paid for. Shuttle to the airport a plus.

8/10

Excellent

26 Mar 2026

Susana

I stayed for 3 nights. The person who checked me in was nice and made me feel welcomed. The room was clean however the water in the sink would not drain completely every time I used it. The hand soap was empty however I asked one of the housekeepers to add soap to the bathroom and they did. Breakfast is served only until 9am so you do have to wake up a little early to get it. The options for breakfast were good. The hot tub being open and being an option was nice.

Self

10/10

Exceptional

21 Mar 2026

Enrique

Nice place to stay by the freeway

8/10

Excellent

20 Mar 2026

Jolyn

Clean room, check in was easy. On major intersections so easy on / off fir the freeway.

Partner

8/10

Excellent

17 Mar 2026

Theresa

Very nice, we would come here again

10/10

Exceptional

16 Mar 2026

Andrew

Convenient location & great breakfast.

Friends_and_family Friends

10/10

Exceptional

14 Mar 2026

Pat

The staff were very helpful at check in and made sure I was taken care of with my needs when I would go by the front desk. Great customer service

Self

10/10

Exceptional

12 Mar 2026

Clayton

Friendly staff

Friends

6/10

Pleasant

09 Mar 2026

Lisette

They place was not in to good of area there is a homeless housing facility a cross street the rooms are are a bit dated some of the bfast was great !! But I won’t rate this at a 9 like post said 7.6 is more like it

Family

10/10

Exceptional

09 Mar 2026

Kurt

Excellent in every way!

Self

8/10

Excellent

03 Mar 2026

Terry

Staff was awesome and made us feel welcomed. Breakfast was good.

8/10

Excellent

03 Mar 2026

Joel

I took the shuttle to the airport, the driver was on time and properly courteous. I had no problems with the room.

I live in a small town in Wyoming and only go to hotels when I am in the city, not even in Denver does a person have to ring the front desk to enter the front door of a hotel. Thats not keeping Portland weird, that’s failure on some otherworldly level.

Self

6/10

Pleasant

28 Feb 2026

Torry

Room was clean, hotel was nice. Toilet didn't work very well though

10/10

Exceptional

24 Feb 2026

Rahma

The breakfast was excellent in the price. Room was large and clean. Great value for money.

10/10