The Fox & Hounds Hotel

10/10

Exceptional

24 Apr 2026

Lisa

Clean rooms, excellent staff! Hot tub and sauna was so relaxing!

6/10

Pleasant

24 Apr 2026

Ratanveer

Good

Family_with_children

8/10

Excellent

23 Apr 2026

michael

We were under the impression that there was breakfast included but this was not the case.

8/10

Excellent

23 Apr 2026

Malcolm

No comment.

Partner

4/10

Poor

23 Apr 2026

jeff

Went there for peace and quiet. Hot tub was full.Several kids jumping off rocks and splashing. Then get to our room you can hear next door talking and tv most of the night..

Partner

10/10

Exceptional

23 Apr 2026

Christine

Clean and good location.

8/10

Excellent

22 Apr 2026

Brenda

The grotto hot tub was great, and having a bus pass was a bonus.

8/10

Excellent

22 Apr 2026

Roy

All hood

6/10

Pleasant

22 Apr 2026

Jennifer

The only complaint I had was the noise. Bring earplugs because you can hear out in the courtyard and adjoining rooms clear as day!!

Love that it was dog friendly

Friends

10/10

Exceptional

21 Apr 2026

Aimée

Great Hotel

Partner

10/10

Exceptional

21 Apr 2026

Angel

Some rooms dont have fridges or microwaves. However, the staff store any food you need refrigerated. Over all the hotel was great! Loved the hottub!

Partner

10/10

Exceptional

21 Apr 2026

Crystal

The room was very big.

The hot tub was amazing!

Partner

10/10

Exceptional

20 Apr 2026

THOMAS

Good value for the money. Convenient location. Helpful staff.

Friends_and_family Family

8/10

Excellent

20 Apr 2026

POONAM

Hot tub is the reason we stayed

Partner

6/10

Pleasant

20 Apr 2026

Dennis

This hotel is very well maintained, very clean and wonderful staff. The beds were incredibly hard so we only stayed one night of our two night stay. We brought our two small children which we feel would have been better if they were older. We were unaware of the option for a fridge in our room, so not having a fridge made it difficult to keep milk cold for the baby. Maybe a little more research on our part would have helped. Would be a nice couples hotel. Keep in mind Banff is also very expensive

Family_with_children

10/10

Exceptional

20 Apr 2026

Cody

Lovely place

Partner

8/10

Excellent

20 Apr 2026

Jennifer

Beautiful hot tub area, spacious, clean 1 bedroom suite, friendly, helpful staff. Daily maid service was appreciated. Chili’s restaurant on site was good with very friendly servers. My only complaint is the thin bedding/comforters, and the slightly firm/uncomfortable beds. I did not sleep very well.

6/10

Pleasant

19 Apr 2026

Cheryl

The hot pool was great
The place was dated and not well maintained
We were not offered the bus passes or breakfast vouchers as we were entitled

Family

10/10

Exceptional

19 Apr 2026

Kay

It is a delightful place to enjoy a getaway to Banff, close to the downtown, free transit to avoid limited downtown parking, within walking distance if desired. Rooms were comfortable, clean, quiet with ample conveniences. An on site Chili’s restaurant had excellent food, service and extended hours. A grotto styled spa was very relaxing with fresh air through a ceiling opening - towels, lockers, washroom and change facilities, gym equipment attached.

Family

10/10

Exceptional

19 Apr 2026

Tyler

Two thumbs up

8/10

Excellent

19 Apr 2026

Shaun

Check in was excellent great staff! Beds way too small for a suite and broken lights and items throughout more maintenance needed.

Family

10/10

Exceptional

18 Apr 2026

Selina

Everything about this place was great. Wonderful friendly & helpful staff. Room was clean and comfy. Will definitely be back

Partner

10/10

Exceptional

18 Apr 2026

Melany

AMAZING EXPERIENCE! We are def coming back. The sauna was delish too. Staff was great and the room was soooooo comfortable. Shoutout to the body wash they have… all the soaps and lotions provided in the suite were exquisite. Also super close to everything.

Business Family_with_children

8/10

Excellent

17 Apr 2026

Noreen

Nice place to stay and great location. Only gave 4 stars because the hot pool water could have been cleaner. Otherwise really enjoyed the hotel and would definitely stay again.

Partner

10/10

Exceptional

17 Apr 2026

Michael

Everything was great

Partner

10/10

Exceptional

17 Apr 2026

Gunnar

Our 1st time staying here. Awesome place , so happy we stayed here . Love Chillies restaurant. Hot tub is amazing. Our king suite was great Front staff Ken was fantastic at check in , very helpful and we will definitely stay here again.

6/10

Pleasant

17 Apr 2026

Parmbir

Decent but needs to be cleaner.

Family

8/10

Excellent

17 Apr 2026

Sharna

Loved the unique hot pool!

Partner

10/10

Exceptional

17 Apr 2026

Shaun

Hot tub is beautiful, close proximity to town - have stayed here a couple times now & will continue to return! Must stay!

Partner

6/10

Pleasant

16 Apr 2026

Bernd

No breakfast. Room acceptable/ comfortable.

10/10

Exceptional

16 Apr 2026

Byron

Front staff very friendly

Family

8/10

Excellent

15 Apr 2026

Lisa

Hot tub is glorious. Cleanliness is a wee bit subpar but for the price, ok. Coffee pot was dirty when we first arrived. Sheets were clean though.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Braden

Everything was good

10/10

Exceptional

14 Apr 2026

David

The floors of the hallways need a cleaning - but otherwise a fabulous place

Friends

10/10

Exceptional

14 Apr 2026

Karmen

Liked how outdoorsy the area

10/10

Exceptional

13 Apr 2026

Kathleen

No microwave in the room.

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Anna

Room was very clean. Very nice. It doesn’t have a microwave or fridge. I’m sure it says that somewhere when booking the room however, you expect there to be one like every other hotel and especially for the price. Overall, I would still recommend chucking this place out. The hot tub was very cool.

8/10

Excellent

13 Apr 2026

Troy

Yes

10/10

Exceptional

13 Apr 2026

Martha

Everything was so amazing and I highly recommend staying here!!!

Partner

2/10

Poor

13 Apr 2026

Tocarra

Upon arrival, we were not told that tomorrow the water would not be running also my food voucher he didn’t tell me that oh it needs to be used at the time that I didn’t have time to use it the next day, even when I was requesting a late check out they were telling me oh I need to speak to somebody in the morning like just rude even just now when I went to check out, the guy was rude about my voucher and more less said oh well and then took it back for me There was no water OK they said there will be no hot water. I found it out the next day, but there wasn’t even cold water to bath or brush my teeth or anything.

Family_with_children

10/10

Exceptional

13 Apr 2026

Chris

Our family had a spacious, clean suite with large, private bedrooms. Hotel has a beautiful structure and aesthetic. Staff dealt with issues instantly. Near the shops and restaurants of Banff town. Ideal place for a family ski trip.

Family_with_children

8/10

Excellent

12 Apr 2026

Darin

The hotpools were great. Chili's food was Awesome. The staff are great. The room was old and small that we had. But we still had a good weekend.

4/10

Poor

12 Apr 2026

Paul

No amenities or A/C, hot tub is amazing though

Partner

10/10

Exceptional

12 Apr 2026

Steven

Very comfortable stay

6/10

Pleasant

12 Apr 2026

Danielle

Very nice staff but the rooms itself was so loud. There are adjoining doors and the sound goes right through like you’re standing in the same room. So very little sleep. The cave and basin style hot tub was also smaller than I thought and super crowded. One person walking by remarked that it looked like a perpetual stew. The external stairs have some loose steps and are molding/rusting out. For the price you could stay somewhere nicer.

Partner

10/10

Exceptional

12 Apr 2026

Matthieu

Great time. I come here lots and it never lets me down.

Partner

8/10

Excellent

12 Apr 2026

Marie Nicole

Hot pool was the highlight as our kids loved it. There were enough pool towels and the shower room and washrooms were clean and tidy. The doubles room we were in was small and basic although it served its purpose. The room and building was pet friendly. The room heater had a small sign that read that it can get hot and to make sure it is free of clutter. It could be bigger though as it is a safety hazard.

Family_with_children

6/10

Pleasant

12 Apr 2026

Marissa

I was drawn in from the pictures of the place and especially the pool/hot tub area, the fact that it was dog-friendly.

Arrival and room: check in was easy and staff was friendly. Our room was small and tight, it was hard to get around each other and find places to access all our luggage. A mini fridge was missed, would have been nice to keep our drinks cold and a place to put leftovers. The tub had a big rust stain covered by a bath mat and there was a hair. We could not get the thermostat to work and had no control over the temperature in the room. The front desk staff did supply a plug-in heater when asked.

I would have to say it was the most uncomfortable hotel bed I've ever slept in and unfortunately did not sleep well both nights. There's a sheet and a blanket almost just as thin as the sheet, it's tucked in so tight around the bed that you can't even pull the blanket and sheet to your shoulders. I'd recommend bringing your own heavy/warm blanket

There is no free breakfast. Chilis is open for breakfast, and it wasn't very good quality for being priced minimum $18 a plate with no kids plate options. I honestly didn't feel well after eating (I'm sensitive to things cooked in low quality oils) and it was a pretty big added expense.

All the interaction with staff from the hotel and chilis was a great experience. the cleaning staff set my daughters Barbies up cutely when we arrived back to our room.

Overall, I wouldn't come back but the pool was unique and great

Family_with_children

10/10

Exceptional

11 Apr 2026

Ryan

Hot tub is the seller for the kids :)

Friends_and_family Family

6/10

Pleasant

11 Apr 2026

Rami

The room was clean and organized well, staff were very nice and helpful however there is not that much privacy and you can hear the other rooms,
A couple things were already broken once we got to the place too, the hot tub was really nice tho.

Partner

8/10

Excellent

11 Apr 2026

Victoria

Nice hotel in a good location. Our room was large but the bathroom was very compact. Toilet made a noise all the time. Not sure if there was a problem or that’s just Canadian toilets

Family_with_children

10/10

Exceptional

11 Apr 2026

Taylor

Clean room , amazing staff and the restaurant was also amazing with great service

Family_with_children

8/10

Excellent

09 Apr 2026

Nicole

Enjoyed our room. It was bit small and walls are thin you hear everything people are doing in the room attached to you. Hottub was very nice and relaxing. Wish there was small fridges in room. Underground parkade is small and difficult to park in.

10/10

Exceptional

09 Apr 2026

Lindsey

Chilis and a hot tub grotto, what more could you ask for?!

10/10

Exceptional

09 Apr 2026

Bev

Everything was excellent

Family

8/10

Excellent

09 Apr 2026

Katherine

Easy check in and check out. Easy access to room via stairs or elevator. Nice location. Close to playground and restaurants. Enjoyed the free wifi. We enjoyed the hot tub grotto. Wish there was a breakfast deal at the hotel.

Family_with_children

4/10

Poor

08 Apr 2026

Adedolapo

Old

10/10

Exceptional

08 Apr 2026

Yevhen

All good

Self

10/10

Exceptional

07 Apr 2026

Meghan

Staff were amazing and very nice. The room

10/10

Exceptional

06 Apr 2026

Eduarda Cristiane

The pool was beautiful, nice staff and tidy room.

4/10

Poor

06 Apr 2026

Minjung

Room was very noisy even tho I requested a quiet room. Hot tub was so small and always filled with people. There was not indoor stairs to get to the hot tub and only 1 slow elevator taking so long to get.

Partner

10/10

Exceptional

06 Apr 2026

Luke

Excellent hotel ! Rooms were great! Free bus tickets were included! Pool in hotel is also great

Partner

10/10

Exceptional

05 Apr 2026

Desiree

Property was accommodating for pets. Room was clean . Rooms could use a refresh and better lighting. Hot tub in cave atmosphere was a highlight , would have been better if the jets were working and towels were available at the hot tub.

Pet

4/10

Poor

05 Apr 2026

Camille

called in because of the weather and road condition, but staffs refuse to adjust our stay date or atleast to partially refund us.

2/10

Poor

04 Apr 2026

Pola

There was a plumbing issue even though someone came and tried to fix it. They said it’s fixed and while we’re sleeping, there was water leaking under the toilet everywhere in the room. When I called the front desk, they said they don’t have anyone available to come and fix it right now.

Partner

6/10

Pleasant

03 Apr 2026

Cris

On the surface, this hotel offers the appearance of a higher profile stay, but as you settle in, the deficiencies start to emerge and its far from great. To begin with, the Expedia rate I had secured, differed from the rate we ended up being charged (not a great start), and the front desk attendant was pretty condescending, but we didn't let that bother us too much. Remaining optimistic, we headed to our room. The first thing that stood out was how surprisingly dirty the floors were. They definitely had not been touched since the previous occupants. Dirt/dust and footprints on the tiled sections, and the rugs had not been vacuumed. On further inspection, the couple of large towels that were in the bathroom were folded, but when we asked for 2 more, they told us that the hotel did not have any at the moment. First time we've ever received that kind of response from a hotel(??) No further effort was made by them to fulfill this request for us over the 4 days we were there. We had to take a couple of towels from the hot tub change room. And speaking of the hot tub, it was a nice touch with its rustic, rocky finishes and colorful lighting, but the jets were only working the first day we were there. The button just stopped working out of the blue... We never did recieve an explanation when we asked what the problem was. Apart from all that, if you're a light sleeper, bring ear plugs (the room heaters are very loud). Overall, not a great value for the money. Much better options.

Family_with_children

10/10

Exceptional

03 Apr 2026

Lauren

👍

8/10

Excellent

03 Apr 2026

Amy

Beds were not very comfortable.Not sound proof enough.

Family_with_children

8/10

Excellent

03 Apr 2026

Jason

Front staff were great, hot tub was super cool and on-site restaurant was good as well. Rooms are small and very dated though with some definite maintenance required.

Friends_and_family Friends

10/10

Exceptional

02 Apr 2026

Rachel

Yes

8/10

Excellent

02 Apr 2026

Maria

Room is small, no refrigerator or microwave, also gym is small and only has hot tub. No option for other sweeteners for copy just plain sugar. Only has 1 garbage can and it’s inside the washroom. Parking spot small, hard to park if you’re vehicle is bigger.

Family_with_children

4/10

Poor

02 Apr 2026

JUSTIN

Hotel Needs A Deep Cleaning, Lots Of Dust, Dirty Carpets, Broken Bathtub Faucets. Hotel Could Use Some Upgrades In The Room For The Price Being Charged. Elevator Needs An Upgrade.

Partner

8/10

Excellent

02 Apr 2026

Jessica

Staff is friendly and helpful.
Pool it’s quite different and relaxing .
Rooms are a little small.

10/10

Exceptional

01 Apr 2026

Bobbi

Great stay, would have been great to have fridge in the room.

Partner

8/10

Excellent

01 Apr 2026

Ashley

My family had a nice stay here, the hot tub area was the highlight. The rooms are small and I wish they had microwaves or a mini fridge, but the beds were comfy! The staff in both hotel and restaurant were very friendly and helpful. We would stay here again.

Family_with_children

8/10

Excellent

01 Apr 2026

MONICA

Courteous staff that work efficiently at check in and check out. Very enchanting hot tub with a cave and basin feel. Rooms are extremely small with two double beds that barely fit in the room. Inconvenient not to have a mini fridge in the room. It was nice to have a small fitness rook but the floors look rather dirty. We would stay again but only for a good price.

10/10

Exceptional

31 Mar 2026

Darren

Great

10/10

Exceptional

30 Mar 2026

robin

Friendly staff, and it was a nice surprise to be upgraded to a suite. The hotel is very convenient for the ski bus, and the grotto hot tub was the highlight after a day on the slopes. It’s about a 10-minute walk to downtown Banff, and there’s also a bus stop right outside the hotel if you’d rather not walk.

6/10

Pleasant

30 Mar 2026

Michelle

Booked 4 nights at this hotel for a family vacation. Because we booked on Expedia I’m sure we were given the oldest and least accessible room. We had to haul our luggage up and down stairs as there was no other way of getting to our room. Then our room was on the side of the hotel and had a living area upstairs and the bedroom downstairs. More hauling luggage up and down stairs. Room was old and needed to be updated. Bed was lumpy. When asked about changing rooms front desk told us that was all they had and didn’t try very hard to help us. We will not stay here again.

Family

6/10

Pleasant

29 Mar 2026

Jennifer

Rooms aren't soundproof - I could hear people not in my room peeing in the toilet - It is clearly a.party place - so if you are looking for quiet - skip this place

8/10

Excellent

29 Mar 2026

Kerry

Pool was great. Room was clean but tight space. It was noisy over the weekend. Loud crowds at night and skiers in the morning. All rooms face outdoor courtyards so noise was going to happen. It was very warm in the room.

Friends

6/10

Pleasant

29 Mar 2026

david

The daily cleaning of the rooms was very slow - one day they came by after 4:00 pm !!

Family

8/10

Excellent

29 Mar 2026

Clinton

Overall was a perfect last minute stay! Great customer service at the front desk. Happy with our room and the hot tub. Enjoyed the evening at Chili’s.

Partner

10/10

Exceptional

29 Mar 2026

Sasha

Fantastic area to stay

Friends

8/10

Excellent

29 Mar 2026

Nicholas

Hot tub was very nice and very hot, on weekends it can get pretty busy

Self

10/10

Exceptional

28 Mar 2026

Crystal

The hotel and room were lovely! Our room was spacious and well equipped. We felt safe and secure on the property. All the staff were kind and helpful. The hot tub was amazing. The meal choices at the Chili’s on site were limited, especially breakfast. No kids options. Overall, we had a great time and would recommend this hotel.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Peter

Rooms were nice and clean. Hot tub was great. Staff was pleasant and helpful.

Family_with_children

2/10

Poor

28 Mar 2026

Osama

Rooms floor was so dirty had to keep our shoes on the whole time, the hot tub was super crowded we barely got to sit and there was a bunch of drunkies in it, we couldn’t park underground when I told the staff he said “first come first serve” so we had to park 10 mins down the road and walk all the way there because we couldn’t find parking took us 30 minutes to find parking, also the beds weren’t in the best condition woke up and our backs were hurting

Partner

10/10

Exceptional

28 Mar 2026

graham

Mint place

10/10

Exceptional

28 Mar 2026

Jackie

Nice property. No fridge in the regular rooms which was not ideal.

Friends

10/10

Exceptional

28 Mar 2026

Donnabelle

Yes,the hot tub is hot enough.

Family_with_children

8/10

Excellent

27 Mar 2026

Danielle

Hot tub was nice. Quite busy but nice. Did not have breakfast. Seemed loud. Our room could hear a lot of the walking traffic late at night and the early morning.

Business

6/10

Pleasant

27 Mar 2026

Christina

Hot tub was great, however, robes and slippers to get to the hotub would be nice considering you have to go outdoors to get to it. Matress was not great.

10/10

Exceptional

26 Mar 2026

Robert

Hot pool was awesome!!! Food fantastic. Clean hotel and suoer helpful front staff.

Family

10/10

Exceptional

26 Mar 2026

Christine

Good staff made it easy for a room upgrade for a little more space

Family_with_children

10/10

Exceptional

26 Mar 2026

Chelsea

Best hotel ever ! We had the best family time and the hot tub caves were just amazing !!! Highly recommend

Family_with_children

10/10

Exceptional

25 Mar 2026

Shayne

Was surprised there was a small fridge in the room

6/10

Pleasant

25 Mar 2026

Kelly

Na

Family_with_children

10/10

Exceptional

25 Mar 2026

Karen

The standard room we had was just fine, staff are super friendly. We were able to check in early which was most helpful with a three-year-old who needed a nap. Underground parking was a bonus since it snowed heavily most of our timre in Banff.

Family_with_children

2/10

Poor

25 Mar 2026

mehri

The hot tub was nice and relaxing. However, the room was not clean and did not match the photos. We asked to change the room, but the second room had similar issues. Overall, it was disappointin

Family_with_children