From the moment we arrived, everything went wrong. We had to wait more than three hours just to check in, which was completely unacceptable after a long journey with children.
The hotel was also infested with mosquitoes. My children were bitten repeatedly throughout our stay, making it impossible for them to sleep comfortably.
To make matters worse, despite booking a superior room that was spacious enough for our entire family, the hotel forced us to take an additional small room, claiming that two of my children could not stay with us. This was never made clear during the booking process and caused unnecessary stress and extra expense.
This terrible experience completely ruined our family vacation. It became so frustrating that we decided to shorten our trip and even changed our return flight to an earlier date.
I would not recommend this hotel to anyone. The poor management, lack of customer care, and unacceptable handling of our stay made this one of the most disappointing travel experiences we have ever had.











































