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Mercure Jelenia Gora

Jelenia Gora · Poland

Sudecka, 63View location

8.4/10Excellent211 Reviews
Cleanliness8.6/108.6
Service8.6/108.6
Comfort7.8/107.8
Condition7.6/107.6
Location8.0/108.0
Neighborhood8.0/108.0
Value8.0/108.0
Amenities8.8/108.8
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  • Business hotels
  • Sustainability certification
  • Hotels with spa
  • Sport hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Mercure Jelenia Gora

Hotel Mercure Jelenia Góra is situated in the very heart of a picturesque valley, not far from the historic city center and Cieplice Therms. It is a perfect starting point for visiting nearby parks, palaces and mountains.

The hotel is also great for famil y gatherings, and business guests will appreciate the ease of access to local companies and offices. We offer 188 rooms and 8 conference rooms, as well as a leisure center, restaurant and parking.

Read more about this hotelShow less

With a stay at Mercure Jelenia Gora in Jelenia Gora, you'll be 9.3 mi (15 km) from Sports and Tourism Museum and 9.9 mi (16 km) from Alpine Coaster. This hotel is 9.9 mi (16 km) from Bialy Jar Ski Lift and 9.9 mi (16 km) from Kolorowa Ski Lift.

Stay in one of 188 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Jelenia Gora? This hotel has 2013 square feet (187 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Green Key (Foundation for Environmental Education) Professional property host/manager Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: PLN 100.00 per accommodation, per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from 7:00 AM to noon.
    • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • One child 11 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • This property uses some solar energy
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately PLN 60 for adults and PLN 30 for children
    • Self parking fee: PLN 35 per day
    • Pet fee: PLN 40 per pet, per day
    • Service animals are exempt from fees
    • Early check-in fee: PLN 50 (subject to availability)
    • Late check-out fee: PLN 50 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    Russian

    English

    Polish

Nearby attractions

Karkonosze Museum 0.8 km / 0.5 mi
Jelenia Góra Market Square 1.5 km / 0.9 mi
Church of SS Erasmus and Pancras 1.5 km / 0.9 mi
Church of the Holy Cross 1.6 km / 1 mi
Municipal Stadium 1.8 km / 1.1 mi
Stadium Jelenia Gora 1.9 km / 1.2 mi
Góra Witosza 5.9 km / 3.7 mi
Lomnica Palace 6.9 km / 4.3 mi
Jeleniogórskie Centrum Kultury Muflon 10.8 km / 6.7 mi
Prince Henry's Castle 11.3 km / 7 mi
Karkonosze National Park 12 km / 7.4 mi
Karkonosze National Park 12.7 km / 7.9 mi
Park of Miniatures 13.3 km / 8.2 mi
Parkowa 13.6 km / 8.4 mi
Brzeźnik 14.1 km / 8.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 188
  • Number of floors (main building): 5
  • Single rooms: 32
  • Double rooms: 152
  • Suites: 4
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • City centre
  • Bus/Train station
Show 57 more facilities & services
  • Nearest Bus / Metro Stop
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Room serviceExtra charge
  • Laundry service
  • Bicycle hire serviceExtra charge
  • Babysitting serviceExtra charge
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy service
  • FireplaceExtra charge
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • GardenExtra charge
  • Terrace
  • Concierge
  • Newspapers
  • Luggage room
  • Clothes dryer
  • BBQ facilities
  • Grill/BBQ
  • Ski storage
  • Bar
  • Restaurant
  • Smoking areaExtra charge
  • Conference room
  • Meeting room
  • Photocopier
  • Business centre
  • Fax
  • Indoor freshwater pool: 1
  • Children’s swimming area: 1
  • Children playground
  • TV lounge
  • Game roomExtra charge
  • Sauna
  • Solarium
  • Massage
  • Hairdressing salonExtra charge
  • Spa centreExtra charge
  • Green Key (FEE)
  • Picnic
  • LGTBIQ friendly
  • Non-smoking establishment
  • Single-Use Plastic Free
  • Table tennisExtra charge
  • FitnessExtra charge
  • Horse ridingExtra charge
  • GolfExtra charge
  • TennisExtra charge
  • SkiingExtra charge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    Mercure Jelenia Gora

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    Mercure Jelenia Gora

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIORTWN.SU-1

    Photos are not available for this room type.

    Mercure Jelenia Gora

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT COMFORTAPARTMENT • COMFORT • 1 Bedroom • 35 m²APT.OM
    APARTMENT COMFORTPhoto unavailable13 photos

    Mercure Jelenia Gora

    APARTMENT COMFORT

    Room photos

    13 photos

    Room overview

    Non-smoking room
    Room size
    35 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width, Sofa bed
    Bedrooms
    1
    Room type
    APARTMENT
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.OM

    Room amenities

    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Radio
    • Minibar
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Mercure Jelenia Gora

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH DOUBLE BEDDOUBLE • WITH DOUBLE BED • 1 Bedroom • 19 m²DBL.DB
    DOUBLE WITH DOUBLE BEDPhoto unavailable15 photos

    Mercure Jelenia Gora

    DOUBLE WITH DOUBLE BED

    Room photos

    15 photos

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB

    Room amenities

    • Bathroom
    • Wi-fi
    • Minibar
    • Radio
    • Direct dial telephone
    • Hairdryer
    • Shower

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU-1

    Photos are not available for this room type.

    Mercure Jelenia Gora

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT STANDARDAPARTMENT • STANDARDAPT.ST

    Photos are not available for this room type.

    Mercure Jelenia Gora

    APARTMENT STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Mercure Jelenia Gora

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Mercure Jelenia Gora

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Mercure Jelenia Gora

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH DOUBLE BEDDOUBLE • SUPERIOR WITH DOUBLE BEDDBL.DB-SU

    Photos are not available for this room type.

    Mercure Jelenia Gora

    DOUBLE SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 19 m²SGL.ST
    SINGLE STANDARDPhoto unavailable12 photos

    Mercure Jelenia Gora

    SINGLE STANDARD

    Room photos

    12 photos

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Single bed 80-130 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Room amenities

    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Radio
    • Minibar
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SUPERIORSINGLE • SUPERIORSGL.SU-1

    Photos are not available for this room type.

    Mercure Jelenia Gora

    SINGLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 19 m²TWN.ST
    TWIN STANDARDPhoto unavailable14 photos

    Mercure Jelenia Gora

    TWIN STANDARD

    Room photos

    14 photos

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Room amenities

    • Minibar
    • Radio
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SUPERIORSINGLE • SUPERIOR • 1 Bedroom • 19 m²SGL.SU
    SINGLE SUPERIORPhoto unavailable5 photos

    Mercure Jelenia Gora

    SINGLE SUPERIOR

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Single bed 80-130 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.SU

    Room amenities

    • Minibar
    • Radio
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU

    Photos are not available for this room type.

    Mercure Jelenia Gora

    Double or Twin SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIOR • 1 Bedroom • 19 m²TWN.SU
    TWIN SUPERIORPhoto unavailable13 photos

    Mercure Jelenia Gora

    TWIN SUPERIOR

    Room photos

    13 photos

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU

    Room amenities

    • Minibar
    • Radio
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIOR • 1 Bedroom • 19 m²DBL.SU
    DOUBLE SUPERIORPhoto unavailable13 photos

    Mercure Jelenia Gora

    DOUBLE SUPERIOR

    Room photos

    13 photos

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Room amenities

    • Wi-fi
    • Minibar
    • Radio
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Mercure Jelenia Gora

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE SUPERIORDOUBLE SINGLE USE • SUPERIORDUS.SU

    Photos are not available for this room type.

    Mercure Jelenia Gora

    DOUBLE SINGLE USE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT WITH BALCONYAPARTMENT • WITH BALCONYAPT.BL

    Photos are not available for this room type.

    Mercure Jelenia Gora

    APARTMENT WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Mercure Jelenia Gora

8.4
Excellent
211 Reviews
Cleanliness
8.6 /10
Service
8.6 /10
Comfort
7.8 /10
Condition
7.6 /10
Location
8.0 /10
Neighborhood
8.0 /10
Value
8.0 /10
Amenities
8.8 /10
75 reviews shown
10/10
Exceptional
14 Jun 2026
Joanna
Very nice stay. A spot to work, absolutely fabulous massage therapy.
Friends
8/10
Excellent
04 Jun 2026
Marzena
The room (for 2 people) was not very big but clean and quiet. The hotel is perfectly located, close to the center. Easy free parking just next to the hotel. The staff was very helpful
Friends
10/10
Exceptional
24 Apr 2026
Marcin
Excellent breakfast. Quiet hotel. Very friendly and welcoming staff that treats you like a family member.
Friends_and_family Family
6/10
Pleasant
14 Mar 2026
Andrzej
Not impressed, looked better on \" pictures \". Staff not very friendly or helpful.
Partner
8/10
Excellent
11 Mar 2026
Malgorzata
Ładny i czysty pokój. Bezpłatna woda mineralna/gazowana dostępna na korytarzu z automatu. Śniadanie dobre i urozmaicone. Koszt parkingu 40 PLN.
Partner
10/10
Exceptional
10 Nov 2025
Gretell
Very nice hotel
Leisure Partner
10/10
Exceptional
17 Jul 2025
Jola
The hotel looks run down from outside but the inside lobby is clean and modern and renovated; however you have to pay attention to the type of room you are booking. The Standard rooms are still the old rooms with no A/C where the Luxury rooms are the fully renovated, modern rooms with A/C included which are worth the upgrade. All staff from front desk to dinning room were friendly, welcoming and accommodating. I would stay here again.
Leisure Partner
10/10
Exceptional
02 Mar 2025
Inna
Nice hotel, good spa, excellent breakfast
Leisure Partner
10/10
Exceptional
08 Sep 2024
John
Great hotel
Nice and professional staff
Great Sauna
Leisure Partner
10/10
Exceptional
21 Oct 2023
Alexander
We had a nice room - cozy and comfortable, the bed was good, Everything was clean. The old city is 15 minutes on foot. The hotel has a big parking lot, but it not free. The staff was pleasant and helpful.
Leisure Partner
4/10
Poor
20 Sep 2023
Verified traveler

Rooms In need of an update

The rooms are in need of major refurbishment, at least the one i was in. The customer lift was broken, they did however let me use the service lift. The towels had a strange smell to them. I cannot speak for the food etc but from what I briefly saw, the restaurant looked good.
Self
8/10
Excellent
12 Jul 2023
John
Nice hotel with friendly & helpful staff. Stayed in 3 Mercure hotels in Poland and while appreciating the need to save power, Mercure's minibar fridges seem set to room temperature.
Leisure Partner
6/10
Pleasant
18 Jun 2023
Robert
This hotel has older style rooms that are a bit worse for wear. However, the prices are reasonable so you get what you pay for.

All other aspects are satisfactory.
Leisure Friends
4/10
Poor
05 Aug 2022
Verified traveler
Very old
Business
10/10
Exceptional
30 Jun 2022
John
Wonderful place, great food just wish they had an ac
6/10
Pleasant
20 May 2022
Jack

Is it Mercure ? Needs improvement.

Hotel needs major upgrade. Exterior is not well maintained. Rooms have no air conditioning and are outdated.
Self
10/10
Exceptional
10 Dec 2021
Verified traveler

I'd stay again

Comfortable room, very warm (winter time). Spacious bathroom, shower ok.
Kettle and fridge in the room.
Swimming pool very good (15m long), towels could smell better.
You can rent bathrobes for 10zl each.
Great breakfast, including pure honey, 100% maple syrup and amazing hams. Selection of meats, salads, eggs, fish, cereals, porridge, cheese, yoghurt...
Enjoyed every day of my stay and would stay here again if I'm in the area.
Partner
8/10
Excellent
26 Jul 2021
Ben
This is a nice hotel, with a great pool. Probably slightly in need of refurbishment, but still clean and well run.
Partner
8/10
Excellent
12 Jul 2021
Andres

Jelenia Gora 80es feeling

Bit 80es but overall very nice
Partner
10/10
Exceptional
26 Jun 2021
JOHN
No complaints....friendly and clean. had to pay for hotel parking.
Friends_and_family Friends
4/10
Poor
08 Dec 2019
Verified traveler

Staff

80% of the staff was rude and unhelpful and was clear to see we was treated differently because we was English. Most of the time my wife stayed in the room due to feeling so uncomfortable even my 13 year old daughter noticed.
Friends_and_family Family
10/10
Exceptional
19 May 2019
Verified traveler
Nice property, safe area, fairly close to downtown. Great for the money. Breakfast was nicely done.
Leisure Family
10/10
Exceptional
20 Aug 2018
Verified traveler

Very good price and worthwhile

Very good amenities. The room was a decent size with two beds and nice and clean. My only complaint would be due to lack of air conditioning but this is common.
10/10
Exceptional
13 Jul 2018
Verified traveler

Great 2-night stay in Jelenia Góra.\n

Everything was better than you would expect of 3-star hotel. The location was perfect, close to everything but in the quiet part of town. The room could use a bit of upgrading but it was clean and comfortable. The lobby was very welcoming and renovated, as well as the lobby bar and the restaurant. The staff was extremely helpful and very professional. I highly recommend it.
10/10
Exceptional
23 Jul 2017
patricia

VERY NICE HOTEL, EXCELENT LOCATION,

we spent four nights in this hotel, excelent service, excelent cleanliness, very friendly and helpfull staff, excelent location for traveling around, lovely food in the restuarant,with lots of choice. would highly recommend this hotel to all family and friends.
8/10
Excellent
24 Oct 2016
Andrew

A great value Hotel in Jelenia Gora.

The Mercure is an older hotel but in generally very good condition and is within easy walking distance from the centre of Jelenia Gora for those guests who are reasonably mobile. It is in a great position for exploring this beautiful area of Poland. We enjoyed using the heated pool and sauna which was free for guests. The hotel have a secure parking area which comes at an extra charge per night. We did not want to park in the secure area but because the unsecured parking area is not large we had to pay for 2 nights parking out of the 6 nights we stayed because there was no spaces available.. it would have been three, but one night we parked in the street near the hotel. The Mercure gets busy at weekends with events taking place at the hotel... no noise problems but difficult to park for free with people parking for hotel events.
Family
6/10
Pleasant
01 Aug 2016
Martin

Older hotel, nicely located, unfortunately dated

Smooth Check in, check out.
Hotel very clean, but dated which makes the experience disappointing overall.
8/10
Excellent
06 Mar 2016
kang

good

good
8/10
Excellent
07 Aug 2013
krzys

have your lunch there

good value for money. beautiful surroundings. best restaurant in town. free parking and wi- fi Internet
Partner
8/10
Excellent
06 Aug 2013
Maria

Good hotel in a nice town

The hotel has a good ratio quality -price but air conditining could be an advantage in real hot days. Large parking so it is good if you have the car. People nice and helpful although not all people speak english. But generally a very good stay.
10/10
Exceptional
15 Jun 2013
Michael

Awesome environment

Hotel receptionist are very polite, helpful in time of needs, environment is very good, quiet and fresh air....the hotel is good for get away from work/family.
Family
8/10
Excellent
14 Jan 2010
Alex

Good and inexpensieve hotel in the middle of nowhere

Good overall, we booked it for NY with just amazing value. Was packed with elderly people, must be some sort of holiday destination for them. 20 km to ski resort, however better one on the Czech side - Harrachov. Sauna is ok, I woudn't go to pool though, some guest are completely nuts - one man was bathing his little baby IN DIAPERS, that took those off and SQUEEZED water back into pool... Great breakfast, although was not included into price. Free wifi. Free parking. Recommended.
8/10
Excellent
15 Jul 2026
Frédéric
Bonne literie. Très belle salle de bain avec douche confortable. WIFI très efficace. Chambre confortable assez moderne. Bon petit déjeuner, en revanche repas du soir sous forme de buffet assez moyen.
Friends_and_family Family
10/10
Exceptional
02 Jul 2026
Henrik
A very nice Hotel with bar and restaurant. In walking distance to the city centre, a very nice city with lota of shops and restaurants. The staff in general was very polite and helpful
Friends_and_family Friends
10/10
Exceptional
19 Nov 2025
Patrycja
Alles war wunderschön!
Business_and_leisure Pet
8/10
Excellent
06 Oct 2025
Vesa

Viihtyisä hotelli

Hiljainen huone. Hyvä sänky ja tyyny. Bonuksena sauna ja uima-allas. Eriomainen aamiainen.
Partner
6/10
Pleasant
17 Aug 2025
Harald
Gut: Frühstück, Kinderecke, deutsches TV,
Schlecht: Zimmer ohne Klimaanlage, sehr hellhörig im Zimmer, ziemlich abgewohntes Mobiliar, Lage an Strasse ist sehr laut, Fenster nicht auf Kipp zu öffnen, Kühlschrank nicht kalt genug und nicht regelbar, teile vom Personal und Gästen hatten Vorurteile gegen uns w/nicht polnischer Nationalität, Parkplatz viel zu teuer und in schlechtem Zustand
Leisure Family_with_children
8/10
Excellent
28 Jun 2025
Dorothée
Visite d’une région tranquille et très verte
Beaux bâtiments et églises visitées
Friends_and_family Family
10/10
Exceptional
25 May 2025
Hartmut
sehr gutes Frühstück
Leisure Family
8/10
Excellent
21 Apr 2025
Nils
Plenty of available parking yet it’s not included in the price.
Leisure Family_with_children
6/10
Pleasant
09 Dec 2024
Juha
Everything was OK, good breakfast, easy parking... But internet connection in 3rd floor was worse than bad !
Business
10/10
Exceptional
29 Sep 2024
Andreas
Sehr freundlich deutsch kein Problem. Personal hervorragend. Preis/ Leistung super. Frühstück ungewöhnlich reichlich und schmackhaft. Riesen Auswahl. Abends nach Karte völlig in Ordnung. Jederzeit gerne wieder
Leisure Partner
10/10
Exceptional
14 Jun 2024
Martin

Goed

Prima
Friends_and_family Family
10/10
Exceptional
27 Dec 2023
Anna
Wir sind Jedes Jahr in dem Hotel,die Zimmer sind immer sauber und Personal sehr freundlich und hilfsbereit.
Partner
8/10
Excellent
05 Apr 2023
Helene

Lovely place

Lovely place and close to worn center
Friends_and_family Family
8/10
Excellent
04 Apr 2023
Helene

A nice hotel

A beautiful surrounding and not far from the old town.

We had dinner at the hotel which was ok. Breakfast was good.

Despite the heating was shot down it was still very warm in the room, so we had to sleep with the window open.

But all in all a very nice hotel.
Friends_and_family Family
8/10
Excellent
04 Jul 2022
Marek

Najlepsze lata juz minęły

Hotel wymaga w wielu miejscach pilnego remontu i modernizacji
Friends_and_family Family
8/10
Excellent
20 Jun 2022
Beata

Jest ok

Pokój czysty i obsługa miła, nie mam zarzutów.
Śniadanie tez dobre, spory wybór.
Sam hotel lata świetności chyba ma już za sobą.
Partner
10/10
Exceptional
19 Apr 2022
Peter
Wir wurden super freundlich begrüßt und zwar auf deutsch was uns sehr gefreut hat. Das Frühstück ließ keine Wünsche offen ,es hat uns auch sehr gefreut das wir deutsches Fernsehen hatten . Wir kommen zu 100 % wieder
Friends_and_family Family
10/10
Exceptional
21 Feb 2022
Jacek

Zadowolony cena/jakość

Obiekt czysty. Miła i pomocna obsługa. W lobby hotelowym przygotowany kącik gier i zabaw dla dzieci i rodziców. Mojej córeczce najbardziej podobał się domek dla lalek i możliwość bawienia się z innymi dziećmi gości hotelowych, mnie stół do półkrzyków natomiast żonie różnego rodzaju puzzle. W basenie ciepła woda :). Basen dostępny w dużych dogodnych przedziałach czasowych, także z rana przed lub po śniadaniu a jeszcze przed wymeldowaniem można z niego skorzystać.
Śniadanie dobre z wystarczającą ilością różnych rzeczy, no może przydałoby się więcej różnych owoców. Obsługa szybko reagowała przy sprzątaniu stolików i pustych talerzy. Ogólnie cena/jakość dobra. Następnym razem też się zatrzymamy w tym hotelu.
Friends_and_family Family
8/10
Excellent
17 Oct 2021
Wojciech

\"Średni hotel\"

Pokoje ze starym umeblowaniem.Śniadanie bardzo dobre, ale niestety kolejki do ciepłych potraw.
Business
10/10
Exceptional
27 Sep 2021
Jan
parking was te voet toeganglijk voor buitenstaanders van het hotel. de auto's staan dus niet afgesloten van de straat.
Business Self
10/10
Exceptional
30 Aug 2021
Peter
Sehr nettes Personal an der Reception und beim Frühstück wir kommen bestimmt wieder
Friends_and_family Family
6/10
Pleasant
07 Aug 2021
Verified traveler

Für wenige Nächte ok

- Leider sehr alte und sanierungsbedürftige Zimmer, Handtücher und Seife von Reinigungskraft nicht gleichmäßig auf den Zimmern verteilt, Schimmel an der Decke der Dusche, Zimmer Richtung \"kostenlose Stellplätze\" leider stark nach Kanalisation gerochen, keine Minibar, Fenster nur kippbar, sehr altes, kleines und überfülltes Schwimmbaf

+ Toller Empfang, Neue Lobby und tolle Auswahl beim Frühstück
Friends_and_family Family
6/10
Pleasant
29 Jul 2021
Isabella
Leider wird Jahr für Jahr immer negativer. Dieses Hotel hat nachgelassen
Partner
10/10
Exceptional
29 May 2021
Verified traveler
Gute Hotel und Gute Lage zum zentrum 20 min zu Fuss
Business_and_leisure Family
8/10
Excellent
23 May 2021
Kamil

Bardzo fajnie

Dobra lokalizacja, świetna obsługa, bardzo dobre i smaczne śniadania. Foyer nowoczesne, pokoje wymagają jeszcze odświeżenia ale zadbane. Piękny ogród w którym można zjeść śniadanie.
Partner
2/10
Poor
11 Oct 2020
Michal
Ten obiekt to porażka. Nie dość, że drogi to jeszcze pokoje stare, łóżka niewygodne, telewizja z jakością jak z kasety video. W łazience na suficie czarne plamy pleśni i pajęczyna w rogach. Słuchawka prysznicowa na krótkim wężu z dziwnym i niewygodnym załamaniem. Na śniadanie podawane standardowe rzeczy. Wziąłem sobie mini mozzarella z rukolą. Niestety ser był gorzki, nie dało się go jeść. Po zgłoszeniu obsługa wyniosła produkt z sali śniadaniowej. Jestem bardzo rozczarowany. Korzystałem z hotelu tej sieci w Wiśle to był to pobyt o 180 stopni inny, lepszy.
Business
8/10
Excellent
24 Sep 2020
raffaele
.
Business
6/10
Pleasant
24 Sep 2020
Pawel

Do poprawy basen i pokoje

Wymagane odnowienie w pokojach i na basenie, czas w nich zatrzymał się 20 lat temu, restauracja ładna, odnowiona, ale kelner jakby nie widział klientów. Aby coś domówić trzeba wykazać się nie lada cierpliwością :(
Business Self
10/10
Exceptional
21 Sep 2020
Janusz

Przyjemny pobyt

Przyjemny hotel, czysty, duży. Pojemny parking, smaczne śniadania, blisko głównych atrakcji, miły personel.
Friends_and_family Friends
8/10
Excellent
13 Aug 2020
Grazyna
Pokój Superior z klimą. Czysty przestronny pokój. Nie korzystaliśmy z basenu i strefy spa więc nie mamy opinii. Parking niestety płatny 25 zł. jak dobrze pamiętam. Ogólnie ok.
Partner
10/10
Exceptional
13 Aug 2020
Grazyna
Wybraliśmy pokój Superior więc była klim ale było drożej. Pokój duży czysty. Obsługa miła. Śniadania jak to w czasie pandemii ja je nazywam talerzykowe ale smaczne. Trochę myląca jest opcja parkingu bezpłatnego. Jest ale na ulicy. Obok hotelu duży parking ale płatny.
Partner
6/10
Pleasant
15 Jun 2020
Verified traveler

Taki sobie

Klimatyzacja nie działa, ciasne pokoje, długi proces zameldowania i wymeldowania. Problemy z wydrukowaniem faktury.
Business
8/10
Excellent
08 Feb 2020
Jes
Drei Sterne sind angemessen, überwiegend freundliches Personal, Frühstücksbuffet war sehr gut
Leisure Friends
8/10
Excellent
16 Dec 2019
marick
Personnel très sympa
Partner
8/10
Excellent
13 Nov 2019
Verified traveler
Bardzo dobre śniadanie, czysto schludnie co prawda w pokoju przydałoby się odświeżenie ale ocena POZYTYWNA
Business
6/10
Pleasant
06 Oct 2019
Verified traveler

욕실 소음이 심해요. ㅠㅠ

2박 이용했는데 첫째날 욕실 배수 소음이 너무 심해 두번째 날 방을 변경해 달라고 요구했습니다.
여유 객실이 마침 하나 남아 있었기 때문에 변경은 되었지만 여유 객실이 없었더라면 어떻게 했을까요..
썩 유쾌한 기분은 아니었습니다.
조식 식사는 양호한 편이었고요.
Family
8/10
Excellent
11 Apr 2019
Peter
Professional Front desk employees. Very helpfull.
Just book a room not facing the street side.
10/10
Exceptional
01 Apr 2019
Slawomir

Zadowolony z pobytu

Bardzo przyjemny hotel z basenem w podziemiach. Obsługa przemiła i bardzo pomocna. Polecam serdecznie.
Partner
6/10
Pleasant
26 Mar 2019
Janusz

Oliver

Hotel wymaga częściowego remontu i zadbania o czystość w strefie spa.
Partner
10/10
Exceptional
24 Mar 2019
Peter
Das Personal sehr freundlich und hilfsbereit. Das Frühstück ließ keine Wünsche offen sehr gut und reichlich , es wurde auch immer nachgefüllt. Das Personal hat deutsch gesprochen was uns sehr angenehm überraschte.
Partner
10/10
Exceptional
12 Feb 2019
Britta

Jederzeit wieder, ein Geheimtipp im Skigebiet

Tolles Hotel mit vielen Annehmlichkeiten, freundlichem Service und sehr gutem Essen (Frühstück und Restaurant am Abend).
Family
8/10
Excellent
01 Nov 2018
Stephan
Das Hotel hat uns gut gefallen , Preis-Leistungsverhältnis voll in Ordnung.
Friends
10/10
Exceptional
25 Oct 2018
Claudia
Ruhiges sauberes Hotel, super Preis-Leistungs-Verhältnis

Location & surroundings

Mercure Jelenia Gora
Sudecka, 63, Jelenia Gora, Poland

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Mercure Jelenia Gora

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