Novotel Hanoi Thai Ha

Vietnam , Hanoi and North
HANOI, 2 Thai Ha Str Dong Da Dist
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20 reviews shown

10/10

Exceptional

24 Feb 2026

Sumalee G

Great services and staff.

10/10

Exceptional

14 Jan 2026

LARRY

Very nice hotel, far enough from tourists area,

10/10

Exceptional

03 Jan 2026

Sreerupa

It was a lovely stay. The hotel service was very easy

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Wee Lian

Spent a great week at Novotel Thai Ha. The Deluxe room is very well equipped and very large and spacious! Will definitely be back again.

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

Wee Lian

My family and I are very pleased with the room we have booked. It is very large and very well equipped. The room comes with a very good washing machine and dryer. There is also a kitchen and washing area fully equipped with cooking utensils and crockery. There is an induction hob top. A capsule coffee brewer is also provided. I also like the Bluetooth speaker next to the bedside. I didn't bring my own HDMI cable, otherwise I would have used the TV as my computer monitor, internet access is excellent and fast. The room has a Walk-in closet equipped with an ironing board and the sitting toilet is equipped with a heated toilet seat Toto electronic controlled bidet, The wash basin and showering area are in their own room, so it is a very long room. The King Size Bed is big for 2 adults and a child, a settee is also good for lying down or sleeping. There's plenty of table space for your laptop. We didn't initially get breakfast as part of the booking, but for the 3 days that we did, we are very pleased with the breakfast options with Korean, Vietnamese, Western and Indian food options. Food quality and variety is excellent! We originally intended to stay for a week but ended staying 9 days due to a change in our schedule. I booked to check-in early 2 days earlier and have no problems during the check-in. Overall, loved my experience at Novotel Thai Ha! Will definitely be back again!

Leisure Family_with_children

2/10

Poor

21 Dec 2025

ANAND

The hotel is ok.

But the way of treatment by the staff is weird overall for us.

Day one, we checked in i requested for additional water bottle since only 2 was kept and we were 3 people. Immediately i get a call from the reception that as per hotel policy we give only 2 water bottle and there would be additional charge. Only after I explained that we are 3 people they provided water bottle. The booking done in advance says its for 3 people then why do we need this situation and explanation.

Secondly, the staff doesn't want to welcome us.Agreed we are of different origin (non asian and non Caucasian) atleast a simple smile as a courtesy to other human being can be done. They greet others with a smile but when it comes to us all we get is a sigh.

Lastly, before check out they inspected our room and the laundry bag was missing..it could have been a genuine mistake at our end that we could have packed it by mistake or misplaced it but the rude reception lady is insulting us saying that \"you took it and its missing \" better words could have been used here. Didn't want to argue for being accused as someone who took stuff just paid 30k Dong for a laundry bag which may have been packed by mistake or misplaced.

Don't understand the level of service Novotel claims for themselves.

You can be a great chain of hotel but atleast have the basic courtesy to treat your guests.

Leisure Family_with_children

8/10

Excellent

15 Dec 2025

Tiep

N/a

4/10

Poor

23 Nov 2025

Denis

To be put in a room next to the casino entrance and elevator meant no sleep for 2 nights

Leisure Partner

10/10

Exceptional

21 Aug 2025

NAMMIN

Good hotel

10/10

Exceptional

20 Jul 2025

Choon Ming

Was given a free upgrade of the room upon check in which was a lovely surprise.

Business

10/10

Exceptional

09 Jul 2025

Antonio

Great place to stay in Hanoi, albeit a bit far from old quarters and nightlife.

Leisure Self

8/10

Excellent

05 May 2025

HANAH

Spacious rooms. Good for family.

Leisure Family_with_children

2/10

Poor

26 Apr 2025

Verified traveler

Rude and impatient check in staff.

When I checked in with prepaid, the front desk insisted I did not pay. Even after I showed him my receipt, he still insisted I never paid. He was very rude and impatient about it.

When I checked out, they then said I already paid. The check out staff was very friendly and polite.

I have stayed here a few times before and the check in staff were always very friendly. Except this time, the check in staff was very rude.

Business

8/10

Excellent

27 Feb 2025

Verified traveler

Room size good, but a few ceiling lights did not work. The spa service is mediocre and overpriced. Breakfast ok, the daily pho was delicious.

10/10

Exceptional

24 Feb 2025

Chris

Always great 👍 👌 👏

4/10

Poor

14 Feb 2025

bharat

Reception desk service was not acceptable. They were not courteous at accommodations. Not admitting their mistake in reservation even after correcting. Hotel was excellent except their staff needs training.

Leisure Family

10/10

Exceptional

01 Jan 2025

Jennifer

We are grateful that Novotel was our comfort zone when we traveled to Hanoi. Staff was kind, eager to help, and approachable. Eventhough Staff was having a hard time speaking English they tried their Best to accommodate you. It was a very convenient location. We felt safe and comfortable staying into this hotel. However, if you go for a tour check the tour agency first because this is away from old quarter. Overall, thank you Novotel Hanoi for the great assistance while we enjoyed our holidays.

Business_and_leisure Family_with_children

10/10

Exceptional

16 Nov 2024

Great new hotel.

Great new hotel if you need to be staying in the Thai Ha area of Hanoi

Business

10/10

Exceptional

15 Oct 2024

Sonny

Spacious room with good skyline view of Hanoi, very comfortable bed for sleeping