Clarion Hotel Conference Center Maggie Valley

United States , Waynesville - NC
MAGGIE VALLEY, 70 Soco Rd
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100 reviews shown

8/10

Excellent

28 Apr 2026

Brenda

We were able to bring our dog.
The Pool area is under construction and the pool was drained.
The Mexican restaurant in the lobby served good food.
Breakfast was good but would have liked more choices such as bacon. Loved the waffles.

Pet

6/10

Pleasant

23 Apr 2026

Sara

The drains were clogged in the sink and shower. The bedroom sheets were not clean. The times we went to talk with someone at the desk no one was there

Pet

10/10

Exceptional

19 Apr 2026

Joseph

Pet friendly

Pet

8/10

Excellent

19 Apr 2026

Mandy

Breakfast was ok and place was clean

Friends_and_family Family

6/10

Pleasant

28 Feb 2026

Michael

No ice bucket. No wash cloths. Accessible room without a hand held shower nozzle. Handicapped parking on the other side of the drive. Staff was friendly and room was clean and comfortable.

Partner

10/10

Exceptional

16 Feb 2026

Aisha

Nice

2/10

Poor

09 Feb 2026

Hyojung

The breakfast they served was absolutely horrible. The milk was rotten, the scrambled eggs had mold in them, and there were smoke residue everywhere from people smoking inside A NO-SMOKING room. The room’s AC was as loud as a freight truck and we barely slept. Overall, this hotel is as good as a sidewalk homeless tent.

Friends_and_family Family

4/10

Poor

07 Feb 2026

GARY

WOULD STILL LIKE TO KNOW WHY I WAS CHARGED $64.76 AT CHECK IN ON A FULLY PREPAID ROOM

Business

8/10

Excellent

04 Jan 2026

Tracy

Clean room

10/10

Exceptional

29 Dec 2025

Tracy

Everything was good.

Leisure Family

10/10

Exceptional

29 Dec 2025

Diane

Friendly and courteous staff.
Nice rooms - clean and quiet

Partner

10/10

Exceptional

23 Dec 2025

Sunshine

The rooms were very clean and everyone was so nice

8/10

Excellent

16 Dec 2025

Kim

Comfortable Beds, Clean Room, Friendly staff

Leisure

2/10

Poor

14 Dec 2025

Brandon

Mexican restaurant food and staff were great! the hotel that it's attached to unfortunately is not. Our rooms were heated and the beds were clean, so it served the purpose while our truck was repaired.

Business Family

10/10

Exceptional

14 Nov 2025

michael o

Very satisfied with all accomodations.

Partner

2/10

Poor

14 Nov 2025

NICOLE

Woke up to bed bugs! Took one to the front desk to show them but they didn't adjust the charges to my room. I was still charged for the 2 nights I booked even though I left. Will never use this again.

6/10

Pleasant

10 Nov 2025

Barbaraette

Booked a handicap accessible room and the shower was not accessible.

Leisure Family

10/10

Exceptional

09 Nov 2025

Nolan

The room was very clean and tidy! The beds were comfortable and spotless! Also the staff were nice and helpful! Would stay here again!

Leisure Partner

6/10

Pleasant

09 Nov 2025

S David

Didn’t partake in free breakfast. This place was closed for years then redone a few years back using cheap materials. First and last time I’ll stay here.

Friends_and_family Friends

4/10

Poor

04 Nov 2025

Emily

The staff were all friendly and the Mexican restaurant downstairs was great. That's where anything good ends. The breakfast had subpar options and the eggs and sausage were ice cold. Not just like they weren't warm anymore...literally chilled. This was extremely disappointing since the only reason we chose this hotel was because they offered a buffet style breakfast. The first room we were put in was actually supposed to be blocked off due to problems with the shower. We found that out after staying there one night. When we told the front desk that the shower didn't work, they gave us a new room. We thought that would be the end of our problems. Nope. The bedding all had stains. One comforter had a tear that seemed to be glued back together and then torn again. There was snot smeared on a couple of the walls. The 2 queen bed room only provided 2 towels. We did make sure to test the shower before transferring all of our belongings. It ran...but once we actually used the shower, we found that it didn't drain properly. So we had to shower in ankle deep water. It also would have been nice to have had the trash picked up and coffee replenished during our 4 night stay. We regret staying here for our much anticipated anniversary trip and will choose somewhere else next time we're in the area.

Leisure Family_with_children

8/10

Excellent

31 Oct 2025

Roxanne

Hotel staff was nice, room was clean, I never got a washcloth, they said they ran out. Elevator went out one day which was a hassle since I had to carry a stroller downstairs. Quiet area peaceful stay.
The restaurant was GREAT!

Leisure Pet

4/10

Poor

30 Oct 2025

Gregory

Best thing here was the staff. The hotel is a bit worn from age but overall OK.

The housekeeping here is a 3rd day service. FYI, that's too long. We had to go to the desk and insist on service. We were there with 2 other couples and one of them didn't get service until the 5th day. Even though we were out of shampoo they didn't leave us any. I assume since they saw that we had some of our own we didn't need any. FYI, I bring my own so when we run out we have some. Not so they can skimp on their supplies.

What I'm most angry about happened at checkin. When I book apparently I clicked on 1 king accessible instead of 1 king non-accessible. They asked me if I would give up the room in case they needed it. I was ok with that except they offered us a 2 queen non-accessible. I wanted the 1 king so we would have a couch. To get a 1 king non-accssible they said it would be an extra $10 per night. We had driven all day and were tired so I agreed. I was willing to do the right thing but real unhappy for being charged for doing it.

I won't stay again.

Friends_and_family Friends

8/10

Excellent

27 Oct 2025

Patricia

Clean room, staff was very courteous and friendly.

Leisure Family

2/10

Poor

13 Oct 2025

David

Insecure & sewer gas due to improper sink install

The place is not very secure. Anyone from off of the street could walk in any of the unlocked doors to any room 24/7. Most places require you to walk in through the lobby after hours if not 24/7. The security lock was broken off of the door (see photo).

The bathroom was horrible due to sewer gas leaking into the bathroom because the person that installed the sink had no clue what they were doing and didn't install a pee trap to block the sewer gas (see photo). When we told the front desk they didn't seem to care at all and acted like it was a common regular problem, which makes me think many rooms likely have the same issue.

Friends_and_family Friends

10/10

Exceptional

05 Oct 2025

Eddie

Staff are wonderful been here a month for out of town work

Business Self

8/10

Excellent

22 Sep 2025

Im allergic to dogs and wasnt aware this was a dog friendly hotel.

Business Family

8/10

Excellent

10 Sep 2025

Thomas

Clean and good service

Partner

6/10

Pleasant

07 Sep 2025

Noll

It’s a older place but seemed ok

Partner

4/10

Poor

01 Sep 2025

Terry

Shower was clogged to the point water would run out into the floor after taking a 5 minute shower. Ice and vending machines were out of order and air conditioner would not cool room in September. Location was convenient and staff did what they could to correct issues but would not recommend staying here.

Leisure Family

8/10

Excellent

01 Sep 2025

Christopher

Very clean and updated rooms. Standard breakfast. Very pleased for the price, a very good value.

Leisure Family_with_children

10/10

Exceptional

01 Sep 2025

Jacqueline

Bed wars very hard. That’s the only bad thing about the hotel

Partner

8/10

Excellent

25 Aug 2025

Roger

Overall, this was a pleasant stay. The facility is a little dated, but clean. Friendly staff and breakfast was typical. Would consider again in the future.

Leisure Pet

10/10

Exceptional

17 Aug 2025

Susan

Good experience.

Good experience. Staff very friendly/helpful.
Restaurant on site with bar was quite nice.
Hallway carpet could stand to be replaced.
We plan to stay here again.

Partner

8/10

Excellent

11 Aug 2025

George

Breakfast was amazing and the gentleman kept it clean and full. Large selection of food.

Friends_and_family Family

4/10

Poor

28 Jul 2025

Shirley

The bed was very comfortable. I was there 3 days and not only do they not clean your room until after 3 days, but not once did anyone bring clean towels!!! And being handicap, it's very hard to keep going to the front desk to get them every day. The bathroom shower had a sewer smell coming from the drain that permeated the whole room. The handicap rails for the toilet don't fit. No Do Not Disturb signs in the room either.

Leisure Self

4/10

Poor

20 Jul 2025

Scott

Pool closed,drink machine broke, facility poorly cleaned,very poor. maintenance

Leisure Family

4/10

Poor

30 Jun 2025

Joseph

We stayed 3 nights in Room 107. 6/26/2025 thru 6/28/2025. This Hotel seems somewhat remodeled, mostly inside, I believe the grounds could use a facelift.. We never had Housekeeping during our 3 night stay, no new towels, coffee, bed fixing. Room was nice, Bathroom as well, Once again very well remodeled. However, When standing at the sink there is a foul sewer odor. When I brought this to the attention at the front desk at checkout, I was informed that my room was closed due to the Trap Issue at the bathroom sink. Maybe I'll return to a Clarion someplace else, NO THANK YOU on Soco Road.

8/10

Excellent

22 Jun 2025

Mike

Room was clean and a good size. Bed was very comfortable. Hotel was quiet. Breakfast was good. The elevator had troubles when I arrived there (door was shutting too quickly) but they fixed that in a day or so. The room would be better with a larger TV. The hotel is starting to look a bit down in places but it is a good place to stay. I will stay there again definitely

Business Partner

10/10

Exceptional

21 Jun 2025

Paul

The room was great, I was charged a fee when I registered but I am hoping I get that returned to me. Otherwise good.

Business Self

4/10

Poor

20 Jun 2025

Jean

Checked in with the understanding that the pool was open. Found out it was not. Front desk person was lovely. My 21 year old son with Autism was disappointed. Not too much later got a call from the front desk that a neighboring room had called down with concerns/noise complaints about our room. It was before 5 PM. There was no yelling. I explained that my son has Autism and does some vocal stimming- nothing over standard speech level. And the front desk person said, “Well do you think you can keep it down.”
I replied that I will remind Owen to be aware but stimming is his coping mechanism. The front desk replied that excessive noise could result in police involvement or us being asked to leave.
I was horrified and insulted and hurt for my son.
We travel often and stay in hotels frequently. I have never been threatened to have the police called on us because of a concern of danger or violence (there was none, never has been, never will be, my son is the happiest young man and view Autism as a gift). The hotel was at minimal booking so the complainant could have been moved instead my son and I had to walk and eggshells and act as if we were expected to be ashamed of Autism.
I will NEVER book with Clarion again.
We have hotel bookings for July and September and October as he plays competitive tennis and regularly travel for tournaments. And we have for years. I will choose more inclusive places to stay.

Friends_and_family Friends

10/10

Exceptional

10 Jun 2025

William

Stay here every year for mini nats truck show. And will keep staying here every year. As I much as I travel this is one of my favorite hotel.

Business_and_leisure Family

4/10

Poor

08 Jun 2025

Michael

Breakfast was good, pool closed?, elevator door shut with people in doorway, men’s lobby bathroom flooded, no shampoo in room, got blocked in the back of property by food service truck

Leisure Partner

2/10

Poor

30 May 2025

Ira and April

Nothing

8/10

Excellent

12 May 2025

Jenna

Decent hotel, but not the greatest. Elevator was very sketchy. Room was decent, but there were scrapes on the walls, no fan in the bathroom, and white bed sheets had minor stains.

Business_and_leisure Family

6/10

Pleasant

09 May 2025

Doreen

Room served it’s purpose however, the hotel is pretty rundown and could use a lot of updating

10/10

Exceptional

05 May 2025

Olan

Good stay

8/10

Excellent

04 Apr 2025

Verified traveler

While I appreciated the walk in shower, i hated the fixtures as there was no way you could get water temperature correct without getting fully wet... with COLD water. Also, bed was extremely high and i almost needed a stool of some sort to get in at night. Just slide right out in the am!

Friends_and_family Family

2/10

Poor

28 Dec 2024

Kristoff

Stupid

Clarion staff is ass

Self

10/10

Exceptional

20 Dec 2024

Amy

Convenient location for work and pleasant staff.

6/10

Pleasant

02 Dec 2024

Patti

Not the best Clarion hotel

This room was just ok. The rooms have been renovated so that was a plus. You get wet when u cut on shower. The beds were comfortable. The heat is old kind of hotel fan which was LOUD.

Friends_and_family Family

10/10

Exceptional

16 Nov 2024

Amy

Conveniently located for work.

10/10

Exceptional

13 Nov 2024

Jamie

Convenient location, close to restaurants.

Leisure

10/10

Exceptional

13 Nov 2024

Amy

Conveniently located for work

8/10

Excellent

12 Nov 2024

Leonardo Fabio

Agradable

Un hotel agradable

Business

6/10

Pleasant

07 Nov 2024

Jackie

Wished it would have been better

It was a convenient place to stay for work. But I couldn’t sleep as well as I would have liked. You can hear people in the hallway. The opening and slamming of the doors.
It was very unsettling.
The walls in my room looked like they had been in a flood. The swelling of the wood was very noticeable.

Business

8/10

Excellent

26 Oct 2024

Robert

Staff was very friendly and efficient. Check-in was smooth.
The facility has seen better days. Elevator was slow, creaky, and in rough shape. Bathroom in our room was unacceptable. Large gaps in wall behind commode, and missing texture on ceiling above shower head. Shower spout was loose and about to fall off. Breakfast was standard hotel buffet. Fix the bathroom, and update the elevator, and everything would be good.

Leisure Partner

4/10

Poor

23 Oct 2024

Allyson

DO NOT STAY HERE

I can't even tell what the decorator was thinking in this place. It's like the artist formerly known as Prince meets the 60s, but not in a good way. Given the price tag of the room it's obvious they are price gouging because of Hurricane Helene. On top of this, the coffee tasted like hot water and according to my husband, the breakfast options were horrible, so he didn't even bother to bring anything back to me in the room. During our stay none of the keys to any of the rooms were working so you had to go to the front desk and get an escort to your room so you could get in. This was obviously very annoying. But it also emphasizes the need to have congenial and friendly front desk staff so that any problems guests may have can be smoothed over. At our checkout when I asked if we could get a discount because of none of the keys ever working, the front desk lady said that she didn't think we could because it wasn't just us. Oh, okay. So as long as you give terrible service to EVERYONE that's acceptable.

Friends_and_family Family

10/10

Exceptional

08 Sep 2024

Carroll

Very clean

Leisure Partner

6/10

Pleasant

01 Sep 2024

Greg

Shower doors should of opened by the turn on knob. Girl friend got startled by temp when she turned on shower. Fridge and HVAC unit claky when start up

Leisure Pet

10/10

Exceptional

01 Sep 2024

Bailee

Very friendly staff, clean room and clean pool.

Leisure Family_with_children

6/10

Pleasant

23 Aug 2024

Elif

They have a good Mexican restaurant inside, but not much else was open in the area when we arrived early evening. The hotel itself was average, but both our bed sheets and the floor of the bathroom had stains (batroom looked like urine stain).

Leisure Family

2/10

Poor

17 Aug 2024

joyce

I will never stay here again. Walls paper thin i could her the people next store snoring. Ceiling falling down. It was just overalk nasty

10/10

Exceptional

01 Aug 2024

Brandon

Best and cleanest place in town - very modern

Leisure Pet

8/10

Excellent

25 Jul 2024

Tammy

It was dated, the staff was very courteous, the attached restaurant was outstanding.

Leisure Pet

6/10

Pleasant

08 Jul 2024

Ruth

The first room we were given the light in the bathroom was out and there was no tv remote. They sent us to another room. The second room the remote was broken. We just said to ourselves, “oh well.” My husband changed the channels and volume the old fashioned way with buttons on side of tv.

Leisure Family

10/10

Exceptional

07 Jul 2024

Sergio

Y con un gra servicio con un restaurante adentro me encantó

Leisure Family

6/10

Pleasant

06 Jul 2024

Shawn

It was fine... nothing great, not overpriced for what it is. Rooms were clean and decent. The AC is loud and has to run constantly to keep it somewhat cool in the rooms. We stayed two nights for the 4th of July as a place to come and go from and it served its purpose.

Leisure Pet

10/10

Exceptional

04 Jul 2024

Cheryl

Clean, convenient and covered parking for motorcycles. Could use a couple more covered parking areas for motorcycles with multiple rally’s every year.

Leisure Family

8/10

Excellent

23 Jun 2024

William A.

Close to conference.

Business Family

10/10

Exceptional

12 Jun 2024

ARTHUR

Staff were very friendly and accommodating.

Business Family

6/10

Pleasant

10 Jun 2024

Johnny

Good price the place smells old, but its under renovation too

Business_and_leisure

4/10

Poor

09 Jun 2024

Mara

Old & slow

1. When we got to our room it was clearly being worked on. The a/c was disassembled, tools and parts all over the floor, control panel off the wall, worker buggy in room. Went back to front desk. Manager put us in a new room promptly. (She was the only good part of our stay.
2. Next day, left for our event, came back to room to change clothes. Room keys didnt work. Had to go back to front desk. Was told "oh, you're the ones we couldn't figure out where you were, so we had to lock you out".
3. Hotel room & linens were clean.
4. Hotel is in desperate need of upgrade/remodel. It's in horrible shape.
5. We were not offered a discount for our troubles.

Partner

6/10

Pleasant

09 Jun 2024

Robert

The building could use some cleaning up around the outside especially the pool area . The facility looked like a project needing attention. The room was clean as could be expected. Food wasn’t nothing to brag about. Probably would try a different place next time to see what’s available.

Friends_and_family Family

10/10

Exceptional

07 Apr 2024

Susan

Shower

It was great except the hot water in the shower came out rusty.

Friends_and_family Family

2/10

Poor

24 Mar 2024

Amie

We had to change rooms because the TV would not work but that’s not the worst of it the morning after we had already slept we found multiple bedbugs in our bed
Run far far far away from considering staying here.
NASTY!!!

Business Family

6/10

Pleasant

28 Feb 2024

Dakota

Snowboard Trip with the Guys

Staff was great. The breakfast was about like any other continental breakfast but the only downside would be that the hot water in the showers seemed to be turned down to an uncomfortably cold level. At least for the room we stayed in

Friends_and_family Friends

8/10

Excellent

19 Feb 2024

James

Good stay for a last minute accommodation.

Business_and_leisure Family

8/10

Excellent

18 Feb 2024

George

Tv remote did not match tv so could not get digital channels like 20.1 etc. Disappointing

Leisure

4/10

Poor

30 Jan 2024

Cliff

The towels were not wash properly. I was about to wipe my face and notice red and stains on 1 towel and picked up another towel and that one had dirt all over it. At that point, I just took a t-shirt from my bag and dried myself off.

Business Self

4/10

Poor

21 Jan 2024

Michael

Freezing and dirty--Never again

The room was freezing and the toilet did not work.
Had to finally request another room.
Following day key did not work on the door. Went to front desk to find out none of the keys were working and had to get someone to open the door. And went back on Saturday after funeral, room was never cleaned. Room was put at 90° and still never got warm. Will not be staying here again.

Friends_and_family Family

8/10

Excellent

30 Dec 2023

Michelle

Everyone was very friendly! My ESA Reesie was received with open arms which made me feel very happy as she is part of my life. My husband and I will be visiting Maggie Valley again and we will be staying here for sure.
I would just ask that they do better on making sure they double check the bedding and towels are free of stains and that the shower curtain does not have mold.
That was very disappointing but was made right by housekeeping.

Leisure Pet

10/10

Exceptional

27 Dec 2023

Datasha

Very Clean Pet Friendly

The staff was so friendly and the rooms are super clean, especially since it’s a pet friendly hotel.

Friends_and_family Family

8/10

Excellent

24 Dec 2023

Jimin

was close by every attraction. ski, ashville, casino. front desk was very kind and wonderful. had a great time at the mexican restaurant at the hotel. would defintely stay here again if i ever visit maggie valley

6/10

Pleasant

18 Dec 2023

Verified traveler

The hall was so cold! No heat... and the room was cold but it got warmer within 15 minutes but the bathroom was still cold.. no heat inside the bathroom..breakfast wasn't that great..

Friends_and_family Friends

10/10

Exceptional

18 Dec 2023

Alison

Very clean and staff was very friendly

Leisure Partner

10/10

Exceptional

26 Nov 2023

Michele

The outside is a little dated but the rooms and other amenities have been renovated nicely. Everything was clean. I loved that there was no carpet in the rooms; and we saw the cleaning service moping when a family checked out. You can tell they want to keep the place looking nice. There is even a Mexican restaurant on property that was decent. It would be really nice in the summer with the pool and pool side bar open.

Leisure Family

4/10

Poor

20 Nov 2023

Lucero P.

The rooms smelled dirty as so did the pillows and covers. Shower water came out brownish when first turned on. And the breakfast was very limited not good honestly. We were greeted by a young lady at the front desk, she was very nice. But hotel was not worth for its price. Elevator smelled horrible and needs renovation

8/10

Excellent

12 Nov 2023

Amy

Front desk agent I think Amanda or Amber was very helpful. Had a bit of an issue with the arrival date being wrong. She was very calm and helpful getting things fixed.

8/10

Excellent

01 Nov 2023

Debra

We had a wonderful time. Our room was very nice an it was clean and the beds were very comfortable.

Leisure Family

10/10

Exceptional

28 Oct 2023

Brenda

Everyone was so nice and the property was beautiful. Rooms were great and beds so comfortable. Love it all.

Leisure Family

8/10

Excellent

23 Oct 2023

Shirley

We enjoyed our stay.

6/10

Pleasant

15 Oct 2023

Michael

Check in was a disaster, at least in part on the fault of expedia. They did not have ours or several other guests resrvations from expedia which created chaos. Overall the property was good. Breakfast had fewer options than the other CLarions Ive stayed at. There were numerous dogs i the hotel, amny barking continuously as guests left their pets unattended against house rules.

Leisure

10/10

Exceptional

14 Oct 2023

Jeffrey

Very nice

6/10

Pleasant

13 Oct 2023

Verified traveler

not worth more than $60/night

hotel may have gotten a remodel, but the elevator feels like it's falling apart. the doors dont go to the bottom of the floor so you can smell the room next door smoking weed into your room, walls are thin, ceilings are all cracked and falling down.

Business

2/10

Poor

25 Sep 2023

Otissa

My medicine was stolen out of room sheets were disgusting not even changed no one has called to talk make it right or even compensate or helped with missing items called manager no call back or communication at all will never book again showed no sympathy

Family

10/10

Exceptional

20 Sep 2023

Ashley

Super nice people working there. The Mexican restaurant was on point! It was attached to the hotel. Genius move

Leisure Partner

10/10

Exceptional

11 Sep 2023

Olan

good stay