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Best Western Mountainbrook Inn

Waynesville - NC · United States

3811 Soco Road Route 19View location

8.6/10Excellent1,001 Reviews
Cleanliness8.8/108.8
Service9.0/109.0
Comfort8.6/108.6
Condition8.4/108.4
Amenities8.4/108.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Best Western Mountainbrook Inn

This Maggie Valley, North Carolina hotel boasts newly renovated guest rooms, beautiful views of the Smoky Mountains and provides convenient access to the Blue Ridge Parkway and the Cataloochee® Ski Area.

Situated near western North Carolina's beautiful Smoky Mountains, the Best Western Mountainbrook Inn offers superior customer service and convenient access to a variety of outdoor activities and key area attractions.

This Maggie Valley hotel boasts 50 newly renovated, well-appointed guest rooms each featuring breathtaking mountain views, rocking chairs outside of each room, cable satellite television with HBO® and high-speed Internet access.

Begin the day with a complimentary deluxe continental breakfast before taking advantage of other hotel amenities including an outdoor heated swimming pool and spa, picnic area with outdoor grills, limited business services and meeting facilities accommodating up to 50 people.

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Hotel guests can enjoy a variety of outdoor activities within a few miles of the hotel including skiing at the Cataloochee® Ski Area in winter and golf, horseback riding and water sports on Lake Junaluska during the summer.

Visit the Blue Ridge Parkway, only four miles away or spend the afternoon at the Soco Gardens Zoo before taking a tour of the Old Pressley Sapphire Mine.

Families visiting the Maggie Valley area will enjoy a fun-filled day at the Ghost Town® Amusement Park, Santa's Land Amusement Park or the Dollywood® Amusement Park, all located within an hour of the Best Western Mountainbrook Inn.

The hotel also provides convenient access to a variety of local events taking place throughout the year including bike rallies, craft shows, antique car shows, the BBQ Festival and art shows.

The friendly, helpful staff at the Best Western Mountainbrook Inn is ready to ensure a fun-filled memorable stay in Maggie Valley, North Carolina. Make a reservation today and save!

With a stay at Best Western Mountainbrook Inn in Maggie Valley, you'll be in the mountains, within a 15-minute walk of Maggie Valley Festival Grounds and Stompin' Ground. This hotel is 0.9 mi (1.4 km) from Wheels Through Time Museum and 4.9 mi (7.9 km) from Cataloochee Ski Area.

Make yourself at home in one of the 50 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Conveniences include microwaves and coffee/tea makers, and housekeeping is provided daily. Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available No elevators Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The seasonal pool will be open from May to September.
    • Children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Contactless check-in and contactless check-out are available.
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Minimal age
    18
  • Spoken Language

    English

Nearby attractions

Maggie Valley Gem Mine 0.1 km / 0.1 mi
Fantasy Golf & Game Room 0.3 km / 0.2 mi
Maggie Valley Opry House 0.3 km / 0.2 mi
Maggie Valley Festival Grounds 0.9 km / 0.5 mi
Stompin' Ground 1.1 km / 0.7 mi
Wheels Through Time Museum 1.4 km / 0.9 mi
Tube World 1.4 km / 0.9 mi
Soco Gap 7.5 km / 4.7 mi
Cataloochee Ski Area 7.9 km / 4.9 mi
Soco Falls 9.6 km / 6 mi
Lake Junaluska Conference and Retreat Center 10.7 km / 6.7 mi
Lake Junaluska Golf Course 11 km / 6.8 mi
Waynesville Recreation Center 14 km / 8.7 mi
LoneBackpacker Gallery of World Photography 14.1 km / 8.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 50
  • Number of floors (main building): 2
  • hotel
  • Sofa bed
  • Small pets allowed (under 5 kg)Extra charge
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room serviceExtra charge
Show 19 more facilities & services
  • Laundry service
  • 24-hour securityExtra charge
  • Smoke detector
  • Lift accessExtra charge
  • Terrace
  • Luggage room
  • BBQ facilities
  • Grill/BBQ
  • Towels and bed linenExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • Conference room
  • Outdoor freshwater pool
  • Sun loungers
  • Game roomExtra charge
  • Hot tubExtra charge
  • Breakfast
  • Picnic
  • Non-smoking establishmentExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 20 m²DBL.H6-1
    DOUBLE AccessiblePhoto unavailable4 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Ironing set
    • Microwave
    • Internet access
    • Hairdryer
    Show all 9 amenities
    • Cable TV

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Mountainbrook Inn

    DOUBLE Accessible

    Room photos

    4 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Room amenities

    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Ironing set
    • Microwave
    • Internet access
    • Hairdryer
    • Cable TV

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Mountainbrook Inn

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room MOUNTAIN VIEWRoom • MOUNTAIN VIEWROO.VN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Mountainbrook Inn

    Room MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CAPACITY 4Room • CAPACITY 4 • 1 Bedroom • 28 m²ROO.C4
    Room CAPACITY 4Photo unavailable13 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Single bed 80-130 width, King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    CAPACITY 4

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Alarm clock
    • Cable TV
    • Hairdryer
    • Internet access
    • Microwave
    • Ironing set
    • Wi-fi
    • Wake-up service

    Facilities with extra charge

    • Tea and coffee making facilities
    • Balcony

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Mountainbrook Inn

    Room CAPACITY 4

    Room photos

    13 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Single bed 80-130 width, King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    CAPACITY 4

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.C4

    Room amenities

    • Alarm clock
    • Cable TV
    • Hairdryer
    • Internet access
    • Microwave
    • Ironing set
    • Wi-fi
    • Wake-up service

    Facilities with extra charge

    • Tea and coffee making facilities
    • Balcony

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 20 m²DBL.H6-2
    DOUBLE AccessiblePhoto unavailable4 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Internet access
    • Microwave
    • Ironing set
    • Wheelchair-accessible
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Cable TV
    Show all 9 amenities
    • Hairdryer

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Mountainbrook Inn

    DOUBLE Accessible

    Room photos

    4 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2

    Room amenities

    • Internet access
    • Microwave
    • Ironing set
    • Wheelchair-accessible
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Cable TV
    • Hairdryer

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE MOUNTAIN VIEWQUADRUPLE • MOUNTAIN VIEWQUA.VN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Mountainbrook Inn

    QUADRUPLE MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Mountainbrook Inn

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Mountainbrook Inn

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Mountainbrook Inn

    DOUBLE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO QUEEN BEDS NON SMOKINGRoom • TWO QUEEN BEDS NON SMOKING • 1 Bedroom • 28 m²ROO.2Q-NM
    Room TWO QUEEN BEDS NON SMOKINGPhoto unavailable9 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Alarm clock
    • Cable TV
    • Wake-up service
    • Wi-fi
    • Ironing set
    • Microwave
    • Internet access

    Facilities with extra charge

    • Tea and coffee making facilities
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Mountainbrook Inn

    Room TWO QUEEN BEDS NON SMOKING

    Room photos

    9 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q-NM

    Room amenities

    • Alarm clock
    • Cable TV
    • Wake-up service
    • Wi-fi
    • Ironing set
    • Microwave
    • Internet access

    Facilities with extra charge

    • Tea and coffee making facilities
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE MOUNTAIN VIEWDOUBLE • MOUNTAIN VIEWDBL.VN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Mountainbrook Inn

    DOUBLE MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Mountainbrook Inn

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Best Western Mountainbrook Inn

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Best Western Mountainbrook Inn

8.6
Excellent
1,001 Reviews
Cleanliness
8.8 /10
Service
9.0 /10
Comfort
8.6 /10
Condition
8.4 /10
Amenities
8.4 /10
100 reviews shown
8/10
Excellent
26 Jul 2026
Robert
We had an issue with the refrigerator when we first got there. As soon as we told management team we had a new fridge in 5 minutes. They gave us excellent service all weekend. Property could use some renovation but service from staff,location,and every thing else was fantastic
6/10
Pleasant
26 Jul 2026
Jessica
The hot tub does not work but the pool is nice.
10/10
Exceptional
26 Jul 2026
Raymond
The staff was great. The room was great. The property was very well maintained. The snacks are inside the office area and it was closed due to the fact that there was no vacancy. Had to buy snacks at another place. The ice bin is in an unlite room and hard to see. Other than that great place. I will stay here again.
6/10
Pleasant
19 Jul 2026
James
When I stay at a Best Western I have come to expect a level of building maintenance and helpfulness from the staff, these were both missing at the Best Western Mountainbrook. The man at the front desk seemed to be bothered that we were checking in, or when asked for help with anything. The facilities although fairly clean needed maintenance
Partner
10/10
Exceptional
19 Jul 2026
Malinda
The rooms were clean, parking was easy, the staff was great (very accomodating) and the breakfast was delicious. My family would definately choose this location again.
Friends_and_family Family
6/10
Pleasant
19 Jul 2026
Michelle
The place is falling apart but the rooms are clean. People in front of their rooms drunk and smoking cigarettes so you can’t get to your room. I told that staff and they said it isn’t their problem. I’d like to know whose problem it is then. Railings are in disrepair and rickety with dead bugs everywhere. The pool area is not being maintained with cracked concrete in and outside the pool but the water was clear and pool was clean. We didn’t eat the breakfast so I can’t speak to that. Given the lack of maintenance and attitude of the staff we weren’t risking it. Would not recommend it to anyone.
8/10
Excellent
18 Jul 2026
Jack
Room was decent. Pool was nice
Family_with_children
4/10
Poor
17 Jul 2026
Amanda
TV did not work in initial room. Front desk clerk came & looked at TV cable connection & couldn't fix but did not apologize for the issue or offer another room. When we asked for a different room, he acted as though he was the one inconvenienced by having to allow us to move to another room.
Pillow cases old & edges frayed/torn.
Bathtub water lever very hard to turn on.
Evidently none or very little noise barrier insulation as could hear everything people in overhead room did.
Complimentary breakfast was almost non-existent both mornings so ended up going out to eat.
Partner
10/10
Exceptional
14 Jul 2026
Arpad
Very helpful and professional
Partner
10/10
Exceptional
13 Jul 2026
Beverly
Great place
8/10
Excellent
06 Jul 2026
Jeffrey V.
The property is located in an excellent location, walking distance to restaurants and activities. The staff was very friendly and attentive. Enjoyed the swimming pool. I would recommend a stay here and we plan on coming back.
Friends
10/10
Exceptional
06 Jul 2026
Cristie
Such a comfortable room!! Clean too! Breakfast was great. This was a great find! Staff is absolutely wonderful! We now have a new go to when staying in Maggie Valley!
Family_with_children
8/10
Excellent
06 Jul 2026
Ernest
It was ok I stayed here years ago the place is out dated
Partner
8/10
Excellent
03 Jul 2026
Patricia
The room was clean and comfortable. There were plenty of parking spaces. Breakfast was ok.
10/10
Exceptional
28 Jun 2026
James
Staff was great. Breakfast was excellent. Clean room. Loved the pool. Couldn't have asked for a better stay...in any way. Highly recommend
Family
8/10
Excellent
13 Jun 2026
Lisa
Nice
Partner
10/10
Exceptional
08 Jun 2026
Angela
Beautiful views with amazing staff. Wonderful selection for breakfast. Comfortable bed. All around great relaxation. Stayed a week
Friends_and_family Family
10/10
Exceptional
08 Jun 2026
Haley
.
Partner
8/10
Excellent
08 Jun 2026
Beverly
This is my go to hotel in Maggie Valley. The rates are always good and they have a good breakfast. Our room was clean and comfy. Always no complaints until this visit. We stayed in the back section of the hotel. The porch needs a good cleaning as well as the rocking chairs. Also we had to ask for tiolet paper. I understand trying to cut cost but it was a little ridiculous. Otherwise a great stay. Staff is friendly. The back section of the hotel is quiet.
Partner
10/10
Exceptional
06 Jun 2026
Laureen
The staff was very friendly and helpful 😊!! The breakfast was delicious !! I loved the waffles 😊!! The room was very comfortable 😊!!! We will be back 😊!!
Thank you 😊!!!
Family
6/10
Pleasant
27 May 2026
Lewis
Everything was excellent
Family_with_children
10/10
Exceptional
26 May 2026
Steve
Everything was great. It rained a lot during our stay, so we spent a lot of time in our room. It was clean and well furnished. The towels smelled great. It the first motel in a long time that the towels were soft and smelled good. I would definitely recommend
this motel to anyone.
Family
8/10
Excellent
23 May 2026
Randy
I received a room in the building behind the main motel. It was very quiet there and had rocking chairs in front to sit back and relax even in times of rain. The room was comfortable with a TV, microwave and refrigerator. Also had a coffee pot, iron with board, ice bucket, and hair dryer.
Partner
8/10
Excellent
22 May 2026
Mary
Small mixup when assigning room. (Back of the property is not the place to put a single woman when no one else is staying back there. )
Once that was cleared up it was a great stay.
Breakfast ok
POOL CLOSED BUT NOT ADVISED OF IT UMTIL WE GOT THERE AND SAW EMPTY POOL
Self
6/10
Pleasant
19 May 2026
George
Room was clean and comfortable with a bit of a mountain view. Motel is a bit older but owners have been updating rooms nicely. Could do a better job with pest control. There were some large unidentifiable bugs that someone smashed on the walls…and housekeeping left them there…twice. I was bitten by something while sleeping, so that was a bit annoying. The mountains have plenty of pests, so maybe that’s to be expected.
Partner
4/10
Poor
16 May 2026
MARY
Nice staff, great price, and bed and sheets were very nice! Not quite up to par with most Best Westerns! Old motel, patched bathtub, spit and sputter coffee maker, fridge was not on.
Partner
6/10
Pleasant
15 May 2026
Kenneth
I didn't eat breakfast there. When i got up after 9:00am breakfast was finished..
Family
10/10
Exceptional
10 May 2026
Jack
An older design motel but large rooms and full breakfast.
Partner
4/10
Poor
10 May 2026
Charlotte
I got the overall picture that they are trying to cut corners to save money everywhere - the little paper envelope that holds the keycards was clearly dirty and had been reused. The little tiny shampoo and conditioner bottles were empty. The (breakfast) yogurt machine was broken. So what corners are they cutting that we can’t see? There was a refrigerator in my room but it was old and rusty, but matched the old carpet. A friend had a room that had nice flooring and a new fridge; so maybe I just got an old room. Worth the price in the off-season? No way.
Family
10/10
Exceptional
04 May 2026
Russell
Was there for 3 nights
The room was nice and clean
Breakfast and coffee was good
Staff was nice and friendly
Had great parking
6/10
Pleasant
26 Apr 2026
Robert
It worked for a last minute stay for a night. We had an issue with our room and the management gave us a new room very quickly.
Partner
8/10
Excellent
26 Apr 2026
Peter
We all know it's not a 5 star hotel. You get what you pay for. The property is old, you can tell.
With that being said, it was clean. The only staff I saw was the gentleman at the desk when i checked in and checked out. He was the only one i saw setting up the breakfast, which was good. The typical eggs, sausage, biscuits, toast, coffee, juices, yogurt, muffins, some fruit, and waffles.
The room was clean and the bed was comfortable. No complaints. Better price point than most for what you get.
10/10
Exceptional
19 Apr 2026
Aaron
Great place to stay. Good breakfast and staff is super friendly and helpful. Highly recommended!
10/10
Exceptional
19 Apr 2026
Julie
Enjoyed it! Staff was friendly and helpful!
Family
10/10
Exceptional
31 Mar 2026
Sisilia
Would love to come back
Partner
10/10
Exceptional
21 Mar 2026
darrell
Clean room with comfortable beds,staff was very welcoming, didnt go to any shops
Business
8/10
Excellent
17 Mar 2026
Teresa
Breakfast was just ok, staff was very friendly. Perfect location will definitely stay there again
Friends_and_family Family
6/10
Pleasant
14 Mar 2026
Elizabeth
Room smelled musty/damp on arrival, toilet seat/sink was not clean, and there was a plastic panel on the wall that fell off revealing a cut out in the wall where it looks like there was previous water damage.
10/10
Exceptional
27 Feb 2026
Stephanie
The room was clean and neat. Most notably, the staff was wonderful and so friendly! We had a great experience here the night before we skied at Cataloochee. A little surprise was the elk in the parking lot when we went to leave! The lovely gentleman at the front desk told us they come by regularly.
Family_with_children
10/10
Exceptional
25 Feb 2026
Nathalia
Perfect
Family_with_children
10/10
Exceptional
22 Feb 2026
Indra
Friendly staff, excellent breakfast options (though sausage could be less soggy/oily), and clean modern rooms.
Friends_and_family Family
6/10
Pleasant
17 Feb 2026
Peter M
Stayed for 2 nights while skiing at Cataloochee. Room was not ready when we arrived....we were early...lol They did have it ready by the scheduled time of 3:00 pm, barely. Room was clean, with all amenities as advertised. Refrigerator does not have a freezer area. Phone did not work, but was fixed right away. Hair dryer did not work, but they brought us another right away. Reached for a Kleenex, and the chrome cover fell off. Hot tub was out of service. Never found the \"designated smoking area\". Was told to smoke anywhere, at least 8 feet from the building. Breakfast was good. Plenty of choices, and the dining area was kept clean between use. Staff was very personable, and willing to help as needed. Understanding this is not a 4 or 5 star facility, however, maintenance needs a little attention.
Family_with_children
8/10
Excellent
16 Feb 2026
CECIL
The rooms were clean, and the staff was very friendly, from the front desk to the supporting staff. The hotel was also in a great location, very close to skiing, tubing, and breakfast spots. We had a good stay.
Friends_and_family Family
10/10
Exceptional
10 Feb 2026
Lorna
We had a great stay. Staff were friendly and professional. Room was clean and cozy. Only hiccup we had was having to get keycard entered each day of our stay, but the staff were super nice and took care of it promptly. Would stay again.
Leisure Partner
4/10
Poor
03 Feb 2026
Chris
We booked from 1/29 to 2/1. Snow was coming to Maggie Valley. So to make it home safe we spent the night and then went home. I called about a refund. They said there was no refund. I will NEVER book another stay with Travelocity or Expedia EVER again. Very disappointed!!
Leisure Partner
2/10
Poor
02 Feb 2026
Carter
We received no room service, cleaning or restocking of towels or sundries the entire stay. Both days they never replenished breakfast breakfast items after the initial start.
Leisure Family
10/10
Exceptional
25 Jan 2026
Daisy
Clean rooms , friendly staff, good location ( food restaurant, ski areas, etc) and quiet place.
10/10
Exceptional
20 Jan 2026
David
The staff was excellent. I had to work with them twice, once to extend my stay for another night, and once to change rooms due to needing two beds because of back pains. Both were handled quickly and with friendly service.
Both rooms were clean and comfortable. Breakfast was tasty.
Leisure Partner
10/10
Exceptional
19 Jan 2026
JOSE
Friendly staff. Cozy rooms. Excellent location.
Leisure Family
10/10
Exceptional
18 Jan 2026
David
Very good experience all around. Kind and helpful staff were courteous and very warm.
Clean rooms
10/10
Exceptional
05 Jan 2026
Jerrod
Staff was great, breakfast was very good and location was perfect.
Leisure Family
10/10
Exceptional
02 Jan 2026
Makayla
Room was nice, breakfast was good, service was excellent!
Leisure Family_with_children
8/10
Excellent
01 Jan 2026
Jackie
Availability on website but not at hotel
Business
8/10
Excellent
30 Dec 2025
Leslie
Room was spotless, clean area wherever you walked to. Wish the bathrooms were modern.
Partner
10/10
Exceptional
28 Dec 2025
Rahimul
Excellent
Leisure Family
10/10
Exceptional
26 Dec 2025
Michael
Upon arrival the gentleman at the front desk was kind and helpful. Asked for a bottom floor room and he was able to accommodate. Room was clean, stocked and quiet. Would absolutely stay again.
Leisure Self
10/10
Exceptional
26 Dec 2025
Carolyn
Nice room and friendly staff. Good selection on breakfast bar.
Leisure Partner
10/10
Exceptional
26 Dec 2025
Ana María
Delicious breakfast and friendly staff
Leisure Family_with_children
10/10
Exceptional
17 Dec 2025
April
Nice
10/10
Exceptional
09 Dec 2025
LESA
The room was very clean the staff was very helpful. We loved our stay.
Partner
8/10
Excellent
02 Dec 2025
Christopher
Fridge was a bit noisy and I heard what seemed to be a slow leak in the back of the toilet. Other than that, it was real nice.
Friends_and_family Family
8/10
Excellent
01 Dec 2025
Mary
Had a loud neighbor who was sitting outside playing his music, when asked to turn it down he came to our door and pounded on it then he threatened us.
Leisure Partner
10/10
Exceptional
30 Nov 2025
Tonya
Clean
Friends_and_family Family
8/10
Excellent
30 Nov 2025
Shigetoyo
Very good
Self
8/10
Excellent
28 Nov 2025
Rita
Didn't realize no elevator, but that was my fault. The room was clean. Served the purpose for our over night stay.
Partner
10/10
Exceptional
28 Nov 2025
Janna
Staff was very courteous and helpful. Location was great. The local elk came to breakfast right outside our room.
Leisure Family
2/10
Poor
26 Nov 2025
Rachael
We turned the water on for my childs bath and immediately orange and red liquid came out. We cant seem to get a refund for our stay it was very dirty
Leisure Family_with_children
10/10
Exceptional
23 Nov 2025
Deanne
Room was good, a little worn, but clean and comfortable. The staff was EXCELLENT. Right after checking in, I tried to open the fridge to atore my diabetic mefs. The door was stuck. When I got it open, it came with a little snowfall. The entire freezer compartment was packed with frost. Of course, the bottom half eas warm. I called the front desk & they sent 2 gentleman up right away. Once they saw the ossue, they moved me to a new room right away!

The free nr4eakfasts were great. Lot of variety. Eggs with cheese (think mini cheese omelet), sausage, toadt, biscuits, gravy, make-your-own waffles station (choose 1-4 mini waffles). Cereal wirh milk and oatmeal, mini muffins, fresh fruits, coffee & juices. Only thing unavailable was the fresh yogurt station, but plenty to choose.

I would stay here again without hesitation.
Leisure Partner
6/10
Pleasant
23 Nov 2025
Jonathan
Room was in good condition. Nothing special. But clean!
Leisure Partner
8/10
Excellent
23 Nov 2025
Kathy
The room was clean and the people at the desk were very polite and helpful
Friends_and_family Friends
10/10
Exceptional
10 Nov 2025
Sherri
Room was very clean. The staff is very welcoming. The breakfast was really nice. I would definitely stay here again.
Friends_and_family Friends
2/10
Poor
04 Nov 2025
Larry
Thought i was booking directly with the best western but was thru Hotels.com, the switched the dates for ck in and when i arrived they said it wasn’t till next week my res. Because it was thru hotel.com a 3rd party i was out my entire money i paid. Not happy
Business
8/10
Excellent
03 Nov 2025
Loria
Breakfast was good, staff was friendly, but room could have been cleaner
Leisure Partner
10/10
Exceptional
01 Nov 2025
Samuel
Yes good service
2/10
Poor
28 Oct 2025
karen
not like any best western we have stayed in across the united states. definitely needs updating the rooms.

The Worst one was in Phoenix AZ. We paid in advance and when we arrived it was in a dangerous drug activity area. three ladies traveling alone would not have been safe and we called the front desk and he would not cancel and refund my money. we never got out of our car.
8/10
Excellent
28 Oct 2025
Donna
The room was ok! Nothing great or special. It is close to main road so unless you sleep through anything or bring a sound machine, you hear traffic all through night. The curtains do not cover entire window to block outside lights, so if you like total dark to sleep, that will not happen. No elevator if on second level. Other than those things, all was good. Beds were comfortable and room clean.
Partner
10/10
Exceptional
27 Oct 2025
Derek
Nice stay if you’re heading to harrahs but don’t want to stay at the casino. Lots of food and shopping options in a quiet little town.
Leisure Partner
10/10
Exceptional
27 Oct 2025
Bill
Clean rooms very nice location. Friendly staff
Self
10/10
Exceptional
26 Oct 2025
Vance
Nice for the price. Clean and friendly people who were very helpful.
Leisure Pet
6/10
Pleasant
25 Oct 2025
Michael
Check in staff just looked at me when i entered. Didnt stand or greet me. Refridgerator in room was frozen over. Was told they'd defrost it next day. Instead brought a smaller fridge which i agreed was fine. But the maintenance cleaned it with so much sanitizer that we couldnt use it because of the smell. Front desk lady tried to wipe it clear of the smell. Didnt work. Told the front desk man. He just shrugged. Bathroom floor was not clean. Check out morning we had no hot water. Dissapointing stay.
Partner
10/10
Exceptional
24 Oct 2025
Michael
Room was clean but does need some touch up repair around fixtures like tissue box and toilet paper roll. Bed very comfortable and the heat / AC worked very well. Good size rooms. Would definitely stay here again.
Leisure Partner
10/10
Exceptional
23 Oct 2025
Mary
Nice stay. Breakfast was good. Our Mountain View room had the perfect view.
8/10
Excellent
20 Oct 2025
Frances
The staff was very pleasant and helpful. Parking was good. We didn't it breakfast there. We had plans elsewhere.
Partner
2/10
Poor
19 Oct 2025
Vallen
So first of all, the best thing was the mattress the worst things were the shower was moldy. There was no hot water at all our entire stay, and the hairdryer did not work at all. Breakfast was cold what there was of it and the poor girl who was running the front desk, didn’t speak very good English. She was a foreign girl, and I certainly appreciate her. However, she was just like abandoned by the owner or manager person.
Friends_and_family Friends
10/10
Exceptional
16 Oct 2025
Chad
.
Leisure Family
4/10
Poor
13 Oct 2025
Tom
Very dingy and dated motel. Rooms were dirty and very aged. Caked on filth on most surfaces, switches, and floors. The only good part were the seemingly clean linens. The few staff interactions were pleasant but not overly welcoming. Would not stay here again.
10/10
Exceptional
11 Oct 2025
Christy
Staff was very friendly, helpful and knowledgeable of the area. Room was clean, comfortable, and quiet. Parking was adequate. Breakfast included a wide variety of items to choose from: waffles, eggs, sausage, fruit, juices, coffee, teas, cereal, yogurts, etc.
Partner
10/10
Exceptional
10 Oct 2025
JOHN
Very attentive staff. Good breakfast as well
Leisure
4/10
Poor
09 Oct 2025
David
Had to leave a day early would not refund the day stated expedia would have to refund. Expedia said hotel would have to refund. Will not use expedia again or stay at mountain brook again
10/10
Exceptional
09 Oct 2025
charlotte
Close to the attractions, we wanted to see the room was great Bed’s very comfortable
Leisure Friends
8/10
Excellent
06 Oct 2025
Valerie
Nice!
Friends_and_family Friends
8/10
Excellent
29 Sep 2025
Pam
Best Western Mountainbrook is our go to when we visit the NC mountains. It's central to all we do, walkable to several places in the valley, and pretty quiet, all things considered. Continental breakfast is very convenient. Desk and breakfast staff friendly. Floor in bathroom was not well cleaned, but overall the property was very clean. Will stay there again.
Leisure Partner
10/10
Exceptional
28 Sep 2025
Harry
Perfect..!!!
Partner
10/10
Exceptional
25 Sep 2025
Kay
Front desk people were very friendly and accommodating.
Self
10/10
Exceptional
22 Sep 2025
Loyd
The town was amazing! The atmosphere was exactly what we were looking for.
Partner
4/10
Poor
21 Sep 2025
Glenda
Did not honor my request. My 86 year old father had to walk up and down steps to the second floor after I called and was guaranteed a first floor room. Have stayed here for years and I guess we will go somewhere else.
Friends_and_family Family
10/10
Exceptional
19 Sep 2025
Robert
Very friendly and helpful staff
6/10
Pleasant
13 Sep 2025
Steve
It was in a good location biker friendly polite staff price was fair bike trailer parking was easy free light breakfast I would stay again .only negative thing was the water draining in the shower and sink.
Leisure Friends
10/10
Exceptional
13 Sep 2025
Paulette

Annual Fall Ride

Wonderful stay as always. Clean rooms, helpful staff
Partner
10/10
Exceptional
12 Sep 2025
Ann
Liked all of the people
Leisure Partner

Location & surroundings

Best Western Mountainbrook Inn
3811 Soco Road Route 19, Maggie Valley, United States

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Best Western Mountainbrook Inn

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