Name: Harrah's Cherokee Casino Resort
Address: 777 Casino Drive, Cherokee, 28719, US

10/10

Exceptional

06 Aug 2026

Abigail

Me gustó un habiente familia 😍

8/10

Excellent

05 Aug 2026

Michael

The best rate I could get for our stay was in a king bed smoking room. Neither of us smoke. There was a somewhat noticeable odor of second hand smoke, but not terrible.
I wish the mattress was more firm because I deal with sciatica and arthritis in both hips.
Other than that, our room and bathroom was very clean.

6/10

Pleasant

05 Aug 2026

Cathy

Rooms need updating

6/10

Pleasant

05 Aug 2026

nina

I would like to have been in a non-smoking room. I asked them to send up disinfectant spray to help with the smell, but no one responded.

6/10

Pleasant

05 Aug 2026

Melanie

They up charged us $17.00 a night in order to get a non-smoking room. We wont be back. I looked over the Expedia site, no where could I find it to say anything about if you book through us you'll receive a smoking room.

6/10

Pleasant

04 Aug 2026

Anthony

Hotel was okay but the bathroom was not thoroughly cleaned. Front desk personnel didn't show much concern about it when told. Had to get management involved.

10/10

Exceptional

04 Aug 2026

Shelley

Exceptional stay! Highly recommend!

10/10

Exceptional

03 Aug 2026

Carrie

Great resort!

10/10

Exceptional

03 Aug 2026

Patrina

So much to do on the property. Casino, bowling, restaurants. It was great

10/10

Exceptional

03 Aug 2026

dwight

It was greatttttt, the casino was impressive and not just gambling. Food was good, people awesome and the ambiance outstanding! For sure going back to exploring more of that side of NC

6/10

Pleasant

03 Aug 2026

Wayne

Found out at check in that it would be $25 per night for an \"upgrade\" if I didn't want to stay in a smoking room. It not the 1970s, shouldn't require an \"upgrade for a room that doesn't smell like smoke. View in the \"upgrade\" was the top of a building and another building. So, couldn't give points for that. Resort fee required to be paid at check in seems like an additional money grab, but I did know it was coming.
We played a game of bowling at the onsite game area that was fun and reasonably priced. They have a food court and several restaurants on site that were good though a little pricy. Chinese noodles restaurant & burgers at food court were really good. Casino was nice and lively. Our friends enjoyed playing the games.
Room was spacious but our creek tower of the hotel is somewhat dated. I would stay in one of the smaller hotels downtown Cherokee by the stream if visiting the area again.
Saw elk and lots of turkeys along the road to the nearby waterfalls & trails that are a must if you have the mobility to do.

10/10

Exceptional

03 Aug 2026

Millie

Enjoyed the casino and hotel. Fun trip

10/10

Exceptional

02 Aug 2026

Zandra

GREAT TRIP!

8/10

Excellent

02 Aug 2026

Linda

The room was very clean and comfortable. The staff at checking were very friendly and helpful.

10/10

Exceptional

02 Aug 2026

Jo

Loved the hydro bathtub

6/10

Pleasant

01 Aug 2026

Israel

El olor a cigarro en la habitación era excesivo, no pudimos dormir bien

10/10

Exceptional

01 Aug 2026

Charles

everything was wonderful!

8/10

Excellent

31 Jul 2026

Brenda

Room was clean and bed was comfortable. Breakfast was worse than a convenience store. English muffin was soggy instead of toasted. Casino was nice and clean.

10/10

Exceptional

31 Jul 2026

mark

Everything was wonderful at this property.

10/10

Exceptional

31 Jul 2026

Robert

Great place to stay!!!!!!!

10/10

Exceptional

31 Jul 2026

Seidy

Fue un viaje familiar con niños! Excelente lugar, mis hijos se la pasaron bien. Entretenimiento para todos

10/10

Exceptional

30 Jul 2026

David

Great place to visit!

10/10

Exceptional

29 Jul 2026

Ryan

The property is beautiful! That said checking in is a pain. The loading area in front of the lobby is very poorly marked, with several valets screaming to move to the left lane. My truck doesn’t float, and I told them that firmly. Then when you do check in you need to make sure you park in the right tower, or you’ll be walking 3000 steps to your room with your luggage. The interior is also terrible for navigation, no maps, spotty at best signs. You’ll see many other guests just as lost as you! Then the elevator, which you’ll need your room key for. No signs, no mention at check in. You’ll also get the chance to help other guests figure that out. With that out of the way, you’ll enjoy your time here. The food court is almost all Gordon Ramsay recipes, done grab n go style rather than his traditional sit down. There’s several sit down options including Ruth’s Chris and Guy Fieris grill. The casino is smoke free, though there is a smokers area. The game selection is good, though I’d appreciate more of the “one arm bandit” type slots. Plenty of table games, and a huge sports book. Overall I recommend 2 things. Get nice comfy shoes, and go visit Harrahs Cherokee!

10/10

Exceptional

29 Jul 2026

Mike

Very Nice

10/10

Exceptional

29 Jul 2026

michael

Good stay

2/10

Poor

28 Jul 2026

Rachel

The sheets and blankets were stained the bathroom was filthy and hard hair in the shower and mold. The casino was fun.

10/10

Exceptional

27 Jul 2026

JEFF

Very easy check in and out valet parking is great

8/10

Excellent

27 Jul 2026

MARRISSIA

Decent room plenty of shops & restaurants

10/10

Exceptional

27 Jul 2026

stan

Very clean, enjoyed.

4/10

Poor

26 Jul 2026

Jeanette

Air conditioner wasn’t working in the room they gave us. Tv, microwave, fridge all not working. Went down to desk 4 times - 1st they said air conditioners were out in building and working on them. But other rooms around our room had air, they fixed the tv, fridge and microwave by flipping a breaker. Still no air. Finally by 11pm still no
Air they finally move us to a room with air. This should have been done sooner rather than us going down 4 times and 3 hours later with a resolution.

8/10

Excellent

26 Jul 2026

Robie

We only stayed 1 night. But all was great. No issues with staff. Casino floor was clean and tidy. No drinks or cups laying around. The staff was very helpful. My wife and I will stay again.

10/10

Exceptional

26 Jul 2026

Lee

Everything was great

2/10

Poor

26 Jul 2026

andrew

The place was run down and disgusting dirty. Non smoking room had cigarette burns in the furniture! Staff was rude when we addressed our concerns. Would not recommend staying here

6/10

Pleasant

26 Jul 2026

Janelle

We love staying at casinos. Given this is one of the only ones in the area, I think customer service and standards are a little less than normal Caesars properties.

10/10

Exceptional

26 Jul 2026

Laurie

We went there to celebrate my Husbands 60th Birthday. The room was perfect, our dinner was excellent and we broke even!

4/10

Poor

26 Jul 2026

Julia

The issue I had at Harrah’s was the staff working that night. They are extremely rude and not helpful whatsoever. I not only had negative interactions with the staff, but my friend did also. Checking into our room was made to be very difficult. Other than that, the room was very clean once we did figure out where to go.

6/10

Pleasant

25 Jul 2026

jeff

The property was so overwhelming from shear size and needed more easy guidance as to where your going. Beautiful piece of property but hotel could be labeled better

2/10

Poor

24 Jul 2026

Rayne

If I could give zero stars I would!!! I booked a non smoking room , but was given a smoking room. They used an ozone machine to try to refresh the room, it didn’t work. It smelled like a nauseating smoke smell and chemicals. I had health issues from the second hand smoke inhalation, my throat was killing me, my body was shaking, nauseous and I was in fight or flight. The manager did nothing, had no non smoking left available. I left that place at 2 a.m (best decision ever) because I couldn’t take it any longer and slept in my car for the night. Enough said and was way better than that sickening place that made me physically ill. The gambling sucks and was so small also compared to hard rock.

10/10

Exceptional

24 Jul 2026

Panzy

Can’t wait to visit again

Friends_and_family Friends

10/10

Exceptional

23 Jul 2026

Phillip

Excellent time tons of fun

6/10

Pleasant

23 Jul 2026

Hilary

Our experience was not a good one. We arrived around 5:30 in the evening stood in line for over an half hour, tried using the kiosk for express check-in, went through the whole process, and then it told us to go back up to the desk into the line we had just been standing in. When we finally got up to the lady, she informed us that our room still wasn’t ready. There were no apologies for the inconvenience, there were no apologies at all. When we finally did get a room and walked through it there was other people‘s hair all over the floor. There were stains coming off of the curtains. And part of the floor in the bathroom was coming up. We went back down to the desk and told the lady and showed her pictures. She said I’ll get you a different room and she did. There were still no apologies for the inconvenience or for Dirty room.

10/10

Exceptional

22 Jul 2026

Amber

Staff extremely nice

10/10

Exceptional

22 Jul 2026

Thomas

It was a fun and enjoyable stay again.

8/10

Excellent

22 Jul 2026

Paul

Thee casino was large, clean, and offered a wide variety of games. The room was clean and well kept. The staff was pleasant and helpful. Enjoyed our stay.

6/10

Pleasant

21 Jul 2026

Jaquata

It wasn't very clean. Dust over the bed, the vents were full of dust and carpets stained. The shower wasn't clean at the top or very bottom and the glass shelf was falling off the wall.

Partner

8/10

Excellent

21 Jul 2026

Alejandro

We like everything..the casino the pool. food place. the only thing we don't like was the view..we can't see the mountains..

Family_with_children

6/10

Pleasant

21 Jul 2026

Rinimatia

Great hotel but I had to clean my refrigerator upon entering the room. There was no communication between myself and concierge although I was asked to agree to communication vis text between myself and hotel. No free coffee unless you pay for it at Starbucks or walk a mile in the hotel to the casino.

While getting dressed to leave at about 10:45 AM, the hotel had someone knock on the door to make sure I was leaving by 11 AM.

Most hotels allow you to check in at 3 PM but this hotel asks that you check in at 6 PM which means you’re losing an additional three hours of staying at this hotel. I think they prefer that you go to the casino for three hours before checking in.

Lastly, after paying for your room, hotel staff usually explain to you about the offers whether breakfast, check out, Wi-Fi… They just took my payment and said thank you.

No breakfast suggestions or offerings

Friends

10/10

Exceptional

21 Jul 2026

angela

Everything was great. The only improvement I would suggest is a map of the property!

Family_with_children

10/10

Exceptional

21 Jul 2026

April

Rooms are large clean and very convenient

Partner

10/10

Exceptional

20 Jul 2026

Christopher

One of our favorite places to visit

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Patricia

Your staff are amazing so friendly the rooms are so clean and if we need anything they help us right away this weekend Soccer world cup finale so many people and they still were on it without keeping us waiting Thank you

Partner

10/10

Exceptional

19 Jul 2026

Nicole

N

Partner

10/10

Exceptional

19 Jul 2026

Karl

Big room !!!

Partner

8/10

Excellent

19 Jul 2026

richard

Room was clean, hallway carpet was kind of dirty

Partner

8/10

Excellent

18 Jul 2026

Jonathan

Although I did not gamble,
The casino was clean, packed, but didn’t smell of cigarettes.

Family_with_children

10/10

Exceptional

18 Jul 2026

Ron

Check in was fast and easy. Room was clean and fresh. No food service in poker room kinda sux tho

Friends_and_family Friends

10/10

Exceptional

16 Jul 2026

Shirley

Very helpful
The room was clean
Excellent spa
Enjoyed our time there

Family

2/10

Poor

16 Jul 2026

Selese

OUTSIDE OF THE ROOM IS WWS ELEGANT!! BUT THE ROOM IT SELF WAS A COMPLETE DISASTER! REQUESTED A NON SMOKING ROOM., INSTEAD RECEIVED A HORRIBLE SMELLY SMOK ROOM!!! MISLEADING ADVERTISING WITH EXPEDIA. HAD THE 0AY $154.28 INSTEAD OF $75 PER EMAIL ADVISED. WILL NEVER USE THEM AGAIN.

Partner

10/10

Exceptional

16 Jul 2026

bethany

The property was very well-maintained. The staff was very helpful and accommodating. The area is scenic and beautiful.

Friends

10/10

Exceptional

16 Jul 2026

Crystal

Great stay, clean and nice staff

4/10

Poor

16 Jul 2026

George

No workers knew were things were. Very over priced for what you got. Everything was hard to find your way around. I give it a 3.

Partner

2/10

Poor

15 Jul 2026

Trey

The water was brown and cloudy

Partner

6/10

Pleasant

15 Jul 2026

Marine

It was just okay.. No free breakfast..

Partner

8/10

Excellent

15 Jul 2026

Jamesetta

We had a nice stay… I love eating at the different restaurants on site. The beds are comfortable and I always have a good night sleep at this hotel. I look forward to coming back soon in the near future.

Partner

10/10

Exceptional

15 Jul 2026

Kevin

nice

Family

10/10

Exceptional

15 Jul 2026

Joseph

Staff was great.

10/10

Exceptional

15 Jul 2026

Albert

Was a short visit, no complaints about anything

Friends

4/10

Poor

14 Jul 2026

Broderick

I’m not a smoker but was assigned to a smoking room which had an awful smell. The Socco Tower 5th floor hallway had a smell like animal waste from the pets allowed in the building. The WiFi was spotty so it was difficult to register electronically. I was extremely disappointed with the condition of the elevator as well. It appeared to have not been cleaned properly and all of the finishes were in need of cleaning. I took my wife to the facility for her birthday and we were not able to enjoy ourselves due to the horrible experience and we now have to clean our clothes due to the smell of smoke in them.

Partner

6/10

Pleasant

13 Jul 2026

Kendally

Had a great time... everything was perfect

10/10

Exceptional

13 Jul 2026

David

We needed a couple of days away from home, and Harrah's sounded like the right choice. And that it was. Only a 2-hour drive through beautiful mountains and forests, the sprawling landscape of Harrah's was its own marvel. The first day/evening we were there, we walked miles to familiarize ourselves with the locations of the casino, restaurants, shops, bowling and other games, spas and other stuff. We ate at Guy Fieri's restaurant and were served the delicious meal we were hoping to score.

Our accomodations were very comfortable. We slept well on the comfy mattress and pillows, the spacious bathroom was well outfitted, we had a great breakfast at the Selu Cafe, and after losing for a while at the Casino, we decided to find the pools. It was a beautiful day, so after we walked the river walk, we opted for the outdoor pool, which was maybe 5 ft. deep. But it was hot, the water felt great and we were able to bask in the sun. We even had a poolside cocktail before we left the area. In the evening, we had another fine dinner at the Soco Smokehouse, did a little more gambling, watched a little tv and went to bed.

The only negatives we can site were the elevator hallways, where a little trash was accumulating on the floor and in the elevators, and it was still there the next day. We also felt that the check-in process seemed lengthy, but we arrived at a busy time.

We left the next morning, very satisfied with our mini vacay and feeling like we'd really been away.

Partner

10/10

Exceptional

13 Jul 2026

Tricia

The room was super clean. The air conditioning wouldn’t shut off and we were freezing. They had maintenance up there in no time and it was fixed. Excellent service. The staff is amazing and we had the best time!!!

Family

8/10

Excellent

13 Jul 2026

William

Overall our experience was good. Our room was below our expectations for cleanliness. The shower walls looked like they haven't been wiped down in a while and had residue built up on it.

Partner

8/10

Excellent

13 Jul 2026

michael

Room was clean, staff friendly and helpful.

Family

8/10

Excellent

12 Jul 2026

Marcale

Overall it was a good stay. Beds are very firm but manageable

Partner

8/10

Excellent

11 Jul 2026

Marilyn

Very nice hotel/casino. Room was upgraded for us and was very spacious, clean and had plenty of towels/amenities. Casino payouts were o.k. on slots. Unfortunately no cocktails are offered free anymore, just coffee and soft drinks. Italian restaurant, Amici, was delicious! Didn't use hotel pool or spa. Nice to see a pretty crowded casino with a lively crowd!

Partner

8/10

Excellent

11 Jul 2026

mark

The staff ,everyone of them, were polite and patient . They different garages and walk ways seemed confusing. So your staff helped me navigate gracefully.

Partner

10/10

Exceptional

11 Jul 2026

Orlando

The room was clean and had fun going out of playing the games

6/10

Pleasant

11 Jul 2026

Robert

Our stay had both positives and negatives.

Cons: Upon check-in, we went to our assigned room only to find it had not been cleaned after the previous guests. We returned to the front desk and were told the room should never have been assigned to us. Thankfully, we were quickly moved to another room, which was clean. However, the pillows were uncomfortable, the air conditioning left the room feeling damp, and the shampoo and conditioner dispensers were empty. The restaurant prices were also quite high, especially considering many of the meals appeared to be pre-prepared and simply reheated before serving. The indoor pool was difficult to enjoy because the chlorine smell was overwhelmingly strong.

Pros: The location is very convenient, and there was plenty to do without leaving the property. The casino was enjoyable, and the bowling alley and arcade were great for keeping the kids entertained. We also appreciated having several restaurant options to choose from.

Overall, the resort offers a lot of amenities and a great location, but there are some housekeeping, maintenance, and value concerns that need improvement to make the experience match the price.

Family_with_children

8/10

Excellent

11 Jul 2026

richard

Clean room and casino was ample.

Partner

6/10

Pleasant

11 Jul 2026

Thomas

When we first entered the room, I immediately checked the bed for bedbugs. I did not expect them but it is a habit from a bad trip to Mississippi years ago. No bugs, but there was short black hair, 1/4 inch to 3/4 inch long on the top cover, across both sides, not noticeable unless you are looking. Clearly the top had been left from previous guests..Other wise all was good.

Partner

8/10

Excellent

11 Jul 2026

Willie

Everything was great

Partner

6/10

Pleasant

10 Jul 2026

Reginald

General room maintenance and cleanliness is lacking, unfortunately. But the staff and food are pretty good. Also the building layout is not intuitive.

Self

10/10

Exceptional

10 Jul 2026

Debra

It was a great trip. The casino with two towers is huge and I was confused with parking and finding my room. The room was clean and the overall experience with Harrahs was great. Wish I could have won some money in the casino.

Friends_and_family Family

2/10

Poor

10 Jul 2026

Dana

There was a dirty pair of panties in my floor. Made me feel as the room wasn’t clean .

10/10

Exceptional

10 Jul 2026

Kelly

The staff is so helpful and kind. We were having trouble checking in and they went above and beyond to help.

Partner

2/10

Poor

09 Jul 2026

Jose cruz

Expedia me cobró por la reservación y ala hora de regístrarme page otra cota de 200$ dólares más y eso Expedia no lo explica los cuertos están feos y caminas mucho para llegar a el aparte muy enredado la agua caliente tarda 15 minutos en llegar todo está muy caro hay las piscinas sucias cada año iva los oteles vecinos pensaba q este esteva mejor pero me lleve una muy grande decepción si quieres tirar 600 por noche más lonqnte cobren en recepción y llevarte un mal momento y una mala experiencia aquí es el lugar indicado o Alos empleados les preguntaba por una ubicación y ni ellos sabían dónde estaban lol definitivamente no vuelvo y no lo recomiendo a nadie están mejor el de las letras verdes y el q tiene un oso en la entrada checa las fotos y verás es tu mejor opción y mucho pero mucho más económico

Family_with_children

4/10

Poor

09 Jul 2026

Leslye

We paid for a Mountain View and didn’t get a Mountain View. Very unhappy and trying to find staff was impossible for the hotel. We paid for it and didn’t get. Yet paid for my daughter to go up next day. Same kind of room and she was on fourteenth floor and got the view.

Partner

8/10

Excellent

09 Jul 2026

Vicki

Our room in Cherokee tower had definitely seen better days. Carpet stained, bathtub very uninviting. It’s still a nice property overall though with a great non smoking casino and the area around the creek is lovely particularly the area outside of Starbucks. The noodle bar food is fantastic.

Family

10/10

Exceptional

09 Jul 2026

Leticia

The staff ere really nice and the room was very clean

Family_with_children

2/10

Poor

09 Jul 2026

colby

The hotel as far as mountain tower goes was horrible the elevators were nasty the hallways reeked of urine and cigarette smoke. The Room wasn't fully cleaned looked like they gave up half way through cleaning. The sheets seemed to be a collection of random different types of thin sheets put on in a random order. The Temperature in the room was significantly hotter than the hallway, it never got cool in our room staying 2 days with the ac all the way down. Not a good experience.

Partner

6/10

Pleasant

09 Jul 2026

Michael

Room not clean to a resorts standards

Family

10/10

Exceptional

09 Jul 2026

Steven

Staff

8/10

Excellent

08 Jul 2026

Frank

No thanks

Partner

10/10

Exceptional

06 Jul 2026

Elizabeth

The new hotel

Family

8/10

Excellent

04 Jul 2026

Jimmy

Nice place nice people

Partner

6/10

Pleasant

03 Jul 2026

Caitlin

The air barely worked in the hotel room. Never got below 73°, even had maintenance out and they \"fixed\" it....it changed nothing. The pool had lots of bugs and debris floating. Hotel room table had peeling finish someone had just tried to tape down. Not worth the money charged.

Partner

6/10

Pleasant

03 Jul 2026

Angela

The room was one of the newer rooms, but the housekeeper that cleaned our room prior to our arrival needs training. There was a old dirty shirt that was left in the room, there were no cups for coffee or any plastic drinking cups, no soap for washing hands, no shower soap only two bottles of shampoo/conditioner. Above the tv had so much dust accumulated that it was just thick!

Partner

10/10

Exceptional

03 Jul 2026

Lisa

We had the best time and plan to return in the very near future.

Partner

10/10

Exceptional

02 Jul 2026

Jenny

I was impressed by this hotel and casino. Our room was clean and comfortable. We had many things to do from the casino, outdoor swimming pool, and food selection on site. This hotel provided us a great way to enjoy the outdoor of the Smoky Mountains during the day and then fun in the casino at night. This will be a hotel that we will remember for future get aways.

Family

10/10

Exceptional

01 Jul 2026

Siegfred

Clean room. Friendly and helpful staff. I couldn't find my vehicle in the parking garage and the valet staff drove me around help me find my vehicle. Really appreciated it.

Self