Holiday Inn Express & Suites Cherokee/Casino IHG

United States , Great Smokies - NC
Cherokee, 376 Painttown Road
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100 reviews shown

10/10

Exceptional

20 Apr 2026

Zara

Staff was top tier! Super friendly super helpful in all ways! Air conditioning too perfect and cold lol. Breakfast was honestly my favorite! I loveeeed that they had rice as an option! Room was a bit small but I wouldn’t complain, it was just my daughter and I with a king bed with an ocean view, we loved it and had so much fun!

8/10

Excellent

20 Apr 2026

harold

the breakfast was the same every day, for a couple of days it would be ok, but for a few days its just too simple. The pool seemed a lot bigger on pics than in reality, for such a big hotel it was tiny really. same for the breakfast room, rooms and elevators, they are not enough for such a big property. the staff was really courteous, the hotel was clean and well located tough.

Family

8/10

Excellent

20 Apr 2026

Mila

L’hôtel était super !

Friends

6/10

Pleasant

20 Apr 2026

Kelly

Breakfast was ok

Family_with_children

8/10

Excellent

20 Apr 2026

Sofia

People that work there were super nice. We also liked their continental breakfast, which helped us save money on food.
One of the elevators wasn’t functional at all during our 5 day stay there and we had to wait for a while for the elevator. Other than that it was a nice stay.

Family_with_children

10/10

Exceptional

19 Apr 2026

Alfred

Staff was great and breakfast was great also room very clean air condition was super cold. All around great experience

2/10

Poor

19 Apr 2026

josue

Theres no HOT tub. It was broken the whole week.

Family_with_children

6/10

Pleasant

19 Apr 2026

Jonathan

I was staying in the 32nd floor which 1 elevator was out of service. At times it made the wait to go up to the room and/or out to the lobby pretty painful.

Family_with_children

8/10

Excellent

18 Apr 2026

Jeff

Room was tiny tiny. Breakfast was bigger than the room

Family_with_children

10/10

Exceptional

17 Apr 2026

Guinevere

I came here as a single mom with seven kids ranging from 18 to 7. The breakfast was a huge selling point and amazing. Being downtown and close to the beaches was also wonderful. The rooms were clean and the beds were comfortable.

4/10

Poor

17 Apr 2026

Donisha

This hotel was in a good location,the breakfast buffet was good yet the protein options could be a lot better (it was either turkey sausage, Portuguese sausage or barely cooked bacon ) ,staff was ok ,security wasn’t friendly, parking is a zoo unless you pay $49 per night and you can still end up without a parking spot in the garage.

Friends

2/10

Poor

17 Apr 2026

Younes

Super slow elevator, crowded amenities. Small rooms. I'd avoid.

Business

6/10

Pleasant

17 Apr 2026

Essence

Good hotel for a cheap stay in Waikiki, it is a bit of a walk from the main things to do like the beach. The walls are thin, I could hear people opening and closing their closets and shutting their door or being in the hallway. There was also a day where my room wasn’t serviced at all and I had to keep calling for towels. All in all, it is an okay place to stay for a cheaper price

Family_with_children

10/10

Exceptional

17 Apr 2026

Flora

Clean comfortable room. Loved the different options for breakfast and how every morning there was something a little different. House keeping was great friendly and and very generous

Family_with_children

8/10

Excellent

17 Apr 2026

Charles

Rooms felt kind of small but reminiscent of hotel rooms in Asia. For larger oversized Americans it feels kind of cramp. The beds were comfortable. The buffet was ok but not as good as other holiday inn express in the mainland we have stayed at. But we looked forward to rushing down to get a table each morning before it filled up. The only downsides were that the AC in the room is extremely loud and noisy. If they could get quieter ones it would be perfect. Even though these are old window units the sound seemed to be inside room rather than outside.

Family_with_children

6/10

Pleasant

16 Apr 2026

Sumin

This place is best described as a budget motel, similar to a low-cost inn in a less developed neighborhood. The room was extremely small — once the bed was in, there was essentially no remaining space. It felt very cramped and outdated. The air conditioner was positioned in a way that blew directly onto the bed and face, making it uncomfortably cold, and there was a musty smell throughout the room.
The staff appeared friendly, but the service was lacking in basic ways. For example, we were told to go down to the first floor to use the only bottle opener, and when we requested two basic plates, we were given disposable ones, which was quite surprising. In over 15 years of travel and more than 30 hotels, this was the first time I encountered a place that only had one bottle opener for shared use and provided disposable plates.
Breakfast consisted mainly of processed meats such as hot dogs, sausages, and bacon on rotation, so there were no fresh or high-quality protein options available.
The only advantages were its proximity to Waikiki and the ocean view.

Family_with_children

10/10

Exceptional

16 Apr 2026

Lisa

Breakfast was majestic!!!

6/10

Pleasant

16 Apr 2026

Francisco

The breakfast menu is good for short stay, otherwise you will get bored, staff is helpful and friendly, air conditioner is ok as it was not hot outside, the window was dirty and could not appreciate well the view.

8/10

Excellent

16 Apr 2026

Angela

Elevators are terrible on 3

10/10

Exceptional

15 Apr 2026

Laura

Great staff, breakfast was lovely, need to work on updating rooms and hotel elevators.

Family_with_children

2/10

Poor

15 Apr 2026

Houston

Spent a good amount of time while here waiting just for the elevator so etines 20-30min. With our room being separated from our family, and even after being asked at check-in and throughout the stay to change to be together, even after multiple rooms checking out on our floors, there was no accommodation. We were split between different elevators and over 10 floors! The electric plug and air conditioner were broken, and they waited to send a replacement AC until after 10pm. The rooms were closet size with rusty fixtures and dripping facets. I would definitely NOT book this hotel. The parking and \"resort\" fees are crazy, and the pool is laughable as only a bigger than a bathtub!

10/10

Exceptional

14 Apr 2026

Taylar

My king sized bed was extremely comfortable and the pillows were wonderful. Hotel location was excellent, within walking distance to everything in Waikiki and in a very safe lit area for night time meandering. The pools and gaming room were great. I found the air conditioning a bit noisy at times and there were few lifts so it took a while because this was popular accommodation. Staff was super friendly.

Self

6/10

Pleasant

14 Apr 2026

Karla

Breakfast was average.

Friends

10/10

Exceptional

14 Apr 2026

Ihor

Very good morning breakfast, room was given as booked on top floor with beautiful view. The whole family was happy and satisfied.

Family_with_children

8/10

Excellent

13 Apr 2026

Christina

Overall nice hotel! Front desk staff very helpful! Great location to nearby beach/shops. Only downfall was that our air conditioner stopped pumping out cold air half way through and the shower hot water was not as great! But we loved the breakfast!

Family_with_children

10/10

Exceptional

13 Apr 2026

antonio

Great breakfast and nice rooms. 3rd elevator was broken 2 years ago and it’s still not fixed. Could help with morning foot traffic

Family_with_children

6/10

Pleasant

13 Apr 2026

Donene

Elevator is super slow and one of three was broken. Hotels showings it’s age.

10/10

Exceptional

13 Apr 2026

Gideon

Amazing Staff

Family

10/10

Exceptional

13 Apr 2026

Jesus

The elevator situation was horrible in the morning. We were on the 30th floor, with only 2 elevators working, and sometimes we waited for over 30 minutes before we could get down. I have bad knees and taking the stairs unfortunately was not an option. Other than that, it was amazing, great view, and great location

Partner

8/10

Excellent

13 Apr 2026

Wesley

Good stay, breakfast selection was good.

Self

8/10

Excellent

13 Apr 2026

Maria

breakfast was very good. great selection of hot food like eggs, hasbrowns, sausages, bacon, pancakes. There's also fresh fruit, cereal, oatmeal, pastries, bread!

10/10

Exceptional

13 Apr 2026

Angela

I love everything about our stay. The location was perfect it was walking distance to everything (malls, beach, & restaurants. The staff was super friendly & helpful. My room of choice was the suite (higher floor)
it was very spacious & the views was AMAZING, ABSOLUTELY STUNNING & worth the price & the free breakfast was great

Family

8/10

Excellent

12 Apr 2026

Baloka

I would recommend this peoperty to any first-time visitor.

Partner

10/10

Exceptional

12 Apr 2026

Eduardo

Great price, excellent location. Very good breakfast every day. I will stay at this hotel again next time

Family

8/10

Excellent

12 Apr 2026

Naomie

The property is a great choice for budget friendly, free breakfast and amenities. But the close proximity of the room means doors slamming and people talking make it hard to sleep.

Family_with_children

10/10

Exceptional

12 Apr 2026

olive

5 star for breakfast , friendly staff ,Clean room

8/10

Excellent

11 Apr 2026

Ken

The breakfast bar was excellent.
The air conditioning was loud and did not fool the room very well.

Family

10/10

Exceptional

09 Apr 2026

Lori

Good

8/10

Excellent

08 Apr 2026

KaKi

Location is good. Easy to access to everywhere. However, the elevators situation is a kind of disturbing. It takes a long time to get a ride.

Family_with_children

8/10

Excellent

07 Apr 2026

Melissa

Room was very small. I tried to upgrade to a suite and was told it wasn't available because they only have one and its always booked out.

Partner

10/10

Exceptional

07 Apr 2026

Vaniria Paola

Everything was perfect

Friends_and_family Family

6/10

Pleasant

06 Apr 2026

Richard

Yes

Partner

8/10

Excellent

06 Apr 2026

James

Clean room but very small room

8/10

Excellent

06 Apr 2026

Zicong

The room is too small for a 4-people family. Other than that, everything is great.

Family_with_children

4/10

Poor

06 Apr 2026

Leslie

There is one elevator that is not running and this is a very tall hotel with lots of floors, because it includes breakfast tons of people stay there and so the elevators are busy and there are not enough of them working and so you are left waiting forever to get on the elevator. Also the hot tub was still not working and I wonder if they’re ever planning to fix it, it was chilly when we were there and it was a drag to not have the hot tub although with all of the student groups there it probably would’ve been filled. Lastly the rooms were so tiny, would’ve been fine if there were two of us with three people it felt quite crowded.

6/10

Pleasant

05 Apr 2026

Ankit

The room was very clean, staff is extremely friendly. The location is just perfect. The room was very small. You can barely open 2 luggage at same time. Other than that it was a pleasant stay. Parking was available but $49USD per night.

Friends

10/10

Exceptional

05 Apr 2026

David Allen

It was nice having the breakfast every morning

6/10

Pleasant

05 Apr 2026

Gail

Everything was amazing except having one elevator not working the entire stay made everything more difficult. Very crowded elevators and long waits.

Family_with_children

8/10

Excellent

03 Apr 2026

Hot tub was not working

6/10

Pleasant

03 Apr 2026

Brandon

Very small rooms, even smaller bathrooms. Decent location. Very little amenities.

Family_with_children

10/10

Exceptional

03 Apr 2026

Hotmian

A varied breakfast, family friendly with hot water that was set to never scald yet warm enough for a nice shower. A very family friendly establishment.

Partner

10/10

Exceptional

02 Apr 2026

Arpit

Good breakfast. Clean rooms.

8/10

Excellent

02 Apr 2026

Lisa

The staff were excellent and the breakfast selection was great. The room was smaller than we expected but otherwise, the amenities were great and we played mini golf and chess quite a bit. The hot tub wasn’t hot though which was disappointing but overall I liked our stay at this hotel

Family_with_children

6/10

Pleasant

02 Apr 2026

Samuel

Hot tub was broken, elevators take 30 minutes, window in room had a break in the seal which caused a very loud whistle sound that maintenance said they couldn’t fix. If we hadn’t lost power in our other place we would have left.

10/10

Exceptional

02 Apr 2026

Jessen

This is a great family friendly hotel! The room is small but had everything we needed to be comfortable and the ac worked great. We stayed 8 nights and housekeeping kept everything nice and clean for us everyday. Breakfast every morning made it super easy for us to begin our day full of activities. We would definitely stay here again!

Family_with_children

8/10

Excellent

01 Apr 2026

Viktoriya

I wish rooms were just a bit bigger. 2 adults and 2 kids was super tight.

10/10

Exceptional

01 Apr 2026

SHAN

Great place to stay and staffs are very nice

10/10

Exceptional

01 Apr 2026

Karyna

Breakfast was amazing

10/10

Exceptional

01 Apr 2026

George

The breakfast are very fresh, great view location, air conditioner works well.
Truthfulness- Compassion- Forbearance

8/10

Excellent

01 Apr 2026

Judie

Free breakfast is a win here. It’s good to have, grab before heading out to tours.
The room is really small but clean.
The only complain we have is that the pool and the tub were both not working the whole duration of our stay.

Family_with_children

10/10

Exceptional

31 Mar 2026

Lester

Best and most comprehensive complimentary breakfast menu I've experienced at any hotel. Housekeeping was excellent, as was the room air conditioning. Will definitely stay there on my next trip.

Family

6/10

Pleasant

31 Mar 2026

Karen

The room was cramped. Beware, pictures are likely wide angle. Bathroom very cramped as in nobspace between toliet and shower. Not sure why there was a tub and not just a shower. Room would better for single guest if only one bed.
The AC did not work adequately. Beware of celing fan. It is very low.
Plenty of food at breakfast but it was nothing different than at lesser to equal hotels. The coffee was good and hot, piping hot.

Partner

10/10

Exceptional

31 Mar 2026

Sean

Staff was very friendly

10/10

Exceptional

31 Mar 2026

heidi

The breakfast was great! It got pretty busy on some days, but they kept working to keep it stocked. They even had people to take your trays after you were done! Front desk people were nice and accommodating too. They went above and beyond to try to get our room next to my kids room. Elevator was always busy, but that's too be expected with a lot of people staying there.

8/10

Excellent

30 Mar 2026

Eric

Breakfast was good, Room was small. Bathroom was good. Bed was made everyday and new towels too which was nice.

Partner

4/10

Poor

30 Mar 2026

Liena

We stayed at this hotel for 6 days, and unfortunately, this will be our first and last stay. From the moment we arrived, we had a very negative experience with a front desk employee named Lindsay. Her behavior toward us felt disrespectful and, at times, discriminatory. We were traveling with an oversized van, and the hotel parking garage has a low clearance, so our vehicle could not enter. When we explained this, she simply told us to “change the car,” which is unrealistic when you’ve already rented a vehicle. The next day, we spoke with a manager at the front desk who acknowledged that the situation had not been handled properly. She explained that cars that do not meet parking requirements should be addressed accordingly, and some vehicles were moved that day. However, later that evening, we encountered Lindsay again, and the issue continued. She refused to assist, was very dismissive, and even waved her hand in our face saying she didn’t want to see or talk to us. This is completely unacceptable behavior from a customer service representative. To make matters worse, another guest approached to ask what had happened, and Lindsay openly shared details of our situation without any regard for our privacy. We reported everything to the hotel’s headquarters and were told a report would be filed, but we never received any follow-up. Aside from this, the overall experience did not meet expectations. The rooms are extremely small—comparable to cruise ship cabins—and the breakfast

10/10

Exceptional

29 Mar 2026

Lan

Staffs are very helpful and polite

Friends_and_family Friends

10/10

Exceptional

29 Mar 2026

Lyudmila

Good

10/10

Exceptional

29 Mar 2026

Adrian

Great breakfast. Very practical and clean

10/10

Exceptional

29 Mar 2026

Jennifer

Breakfast was fantastic! Staff very friendly. Place was clean. The elevators are my only complaint. And the room is tiny but it worked.

Partner

10/10

Exceptional

28 Mar 2026

SANTIAGO

Room were fine just a bit crowded. The air conditioning had some dust but they were happy to clean it. They are nice with breakfast and we got a surprise if you come to the hotel for a special occasion. It is centralized to waikiki, so you can walk around the area. The staff were the biggest highlight. They welcome you and try their best to help you out. They always have theta cheerful smile and will always have an answer to your questions. Overall, It is a good hotel if you are willing to save up money and if you bring your car, you options to either choose the hotel parking but you can also do outside parking.

6/10

Pleasant

28 Mar 2026

JI HYANG

The staff were very friendly. The hotel room had some dust, and although housekeeping cleaned every day, the floor was never properly cleaned. The dust and even some cereal that were there from the beginning remained until the end of our stay.

There was no hand wash provided, so we had to request it. Also, every time the neighboring room used their bathroom, we could hear noises coming from our toilet. The staff attempted to fix it once, but the issue continued.

The room was smaller than expected. There were three of us, and it was so tight that we would bump into each other when moving around, so we had to take turns.

The best part was definitely the breakfast buffet. The yogurt, sausages, fruit, oatmeal, and coffee were all great.

The swimming pool was extremely cold, so we couldn’t really use it. It was surprising how cold the pool was despite the hot weather—just something to keep in mind.

Family_with_children

10/10

Exceptional

27 Mar 2026

Sandra

Me hospedé con mi familia 03/19/2026 por 8 días , el servicio excelente súper recomendado, la ubicación del hotel es genial tiene todo muy cerca Restaurantes y playa, el hotel facilita toallas de playa, me hospedaría nuevamente encantada

Family

10/10

Exceptional

26 Mar 2026

David

I enjoyed myself.

8/10

Excellent

26 Mar 2026

JOANNE

Good breakfast

4/10

Poor

26 Mar 2026

Harold

Rooms were very tiny. Took forever to use elevators. Place is getting old.

Family

8/10

Excellent

26 Mar 2026

Gregory

I enjoyed the breakfast every day down stairs and everyone was very nice.

Partner

6/10

Pleasant

26 Mar 2026

Kayleigh

Good but resort fees are absurd, parking is limited.

6/10

Pleasant

25 Mar 2026

Garrett

Hot tub not working, elevators not working

Friends

4/10

Poor

25 Mar 2026

Kayla

No hot water in my room, hot tub was broken all week yet they charged for “amenities” that we didn’t get to use.

10/10

Exceptional

24 Mar 2026

Claudia

Always a nice stay at Holiday Inn. It is close to everything we need. The free breakfast in the morning saves money and it’s good. Good gym space and the outdoor space is good.

Family

6/10

Pleasant

24 Mar 2026

Roan

Yes, comfortable. Staff are super helpful and accommodating. Especially shout outs to the cleaning crew!!! Mahalo!!!

Family_with_children

4/10

Poor

24 Mar 2026

Ana

jacuzzi is broken and also the parking is an extra charge. elevator are broken most of the time.

10/10

Exceptional

24 Mar 2026

Noelani

Breakfast was good, and there’s parking

Partner

8/10

Excellent

24 Mar 2026

Martin

Clean room, hot tub boiler was broken so hot tub was a “cold” tub. Breakfast was good, property was clean

Family_with_children

10/10

Exceptional

23 Mar 2026

Roy

The staff were very helpful & courteous.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Mehdi

Clean room, quiet, good breakfast, close to beach and shopping

6/10

Pleasant

22 Mar 2026

Jasmine

Make sure to clean the room prior to lending it out

6/10

Pleasant

21 Mar 2026

Trisha

Elevators were consistently broken

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Casey

The hotel is clean, there is a hot breakfast every morning and the staff were all very helpful and friendly. The rooms are slightly smaller so if you are looking to just spend your time in Hawaii in the hotel room this place isn’t for you. If you’re on a budget and plan on spending more time outdoors exploring Hawaii and just need a place to rest then this space is perfect! Breakfast is nothing special but includes lots of options and it’s included which is a huge money saver when in Hawaii so you can spend more on excursions and a nice dinner after a day of adventure. Close to the beach, close to food trucks, close to shops. Parking will cost you but from what we saw, it was the cheapest option for parking and your vehicle is safe in the garage. I did the pay per day option and made a couple laps around the area before I pulled a ticket in case there was a free space nearby that was available. Just pay attention to the parking signs if you go that route. The pool is small and can get crowded, the water was very cold for both the pool and jet tub when we were there but it didn’t stop my kiddo from swimming. There is a mini golf course near the pool deck and a ping pong table as well as a game room which we didn’t use but looked like a nice little free family fun. All in all, don’t let the other reviews ruin this cute little option.

10/10

Exceptional

21 Mar 2026

NaShawn

The hotel was clean staff was friendly. I arrived early and was able to check in early. Truly enjoyed my stay.

Partner

10/10

Exceptional

21 Mar 2026

Pablo

We always choose Holiday Inn Express any chance we get, we loved the complementary breakfast! The hot tub sadly was not working, so it was just a 2nd heatless pool. But going to the beach was good enough for us, the location is great for what our trip was for and the property looks nice and its clean. The staff is amazing, will book again when I return to Hawaii

Friends_and_family Family

8/10

Excellent

20 Mar 2026

Here have very nice free breakfast buffet in the morning. Just the building is getting old and the air conditioner is very loud.

Partner

6/10

Pleasant

20 Mar 2026

Lucy

Staff were extremely nice. However the sanitation of this place needs extra work. Shower sprinkler was filled with moss. Tables, sofa, and AC was dirty when I use a wet cloth to wipe the surface on my first day in the room.

Family

6/10

Pleasant

20 Mar 2026

Yahaira

Is a great location for staying. But room wasn’t that clean, carpet extremely dirty. Pool was fine, my girls love the game room. And breakfast is good.

Family_with_children

6/10

Pleasant

20 Mar 2026

Jaypee

Hotel is ok.

Partner

6/10

Pleasant

20 Mar 2026

Kumar

Limited parking. We landed in middle of a storm and the allotted room had water seeping through window. The staff was courteous and changed us to a different room.

6/10

Pleasant

20 Mar 2026

Gabriel

Online pictures are deceiving. Very small room. Common area by the elevator was not vacuumed once the entire stay. Hottub was cold. Pingpong rackets broken. Shower wasnt properly cleaned with visible hair. At check in they gave us a room with people already in there. ( we checked in at 1130pm)
Elevators took forever and most of the time one was down. ( they have 6)

They did eventually accommodate us. Breakfast was decent.
Overall 3.5 hôtel at the most.
Staff was friendly !

Family_with_children

6/10

Pleasant

19 Mar 2026

veronica

The elevators where not working and they take long to go down and up the window cooler made to much noise in a windy day

Partner

6/10

Pleasant

19 Mar 2026

Romina

Elevators didn’t work. Long wait times for check in and elevators.