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Cherokee Grand Hotel
Great Smokies - NC · United States
196 Paint Town RdView location
8.6/10Excellent1,295 Reviews
Cleanliness8.8/10 8.8
Service9.0/10 9.0
Comfort8.6/10 8.6
Condition8.4/10 8.4
Amenities8.2/10 8.2
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Cherokee Grand Hotel
Enjoy a stay at the Cherokee Grand Hotel, conveniently located in Cherokee's entertainment district, just a 5-minute drive from Harrahs Cherokee Casino and the Eastern Cherokee Agency. Take a dip in the seasonal outdoor pool, or enjoy complimentary Wi-Fi and a vending machine.
Start your day with a complimentary continental breakfast, served from 7:00 AM to 10:00 AM. The hotel also features a 24-hour front desk, an elevator, and coffee/tea in a common area. Free self-parking is available onsite.
The 90 air-conditioned rooms offer refrigerators, flat-screen TVs with digital programming, and pillowtop beds with premium bedding. Private bathrooms include showers, designer toiletries, and hair dryers.
Show less
When you stay at Cherokee Grand Hotel in Cherokee, you'll be in the entertainment district, within a 5-minute drive of Harrahs Cherokee Casino and Eastern Cherokee Agency. This hotel is 0.9 mi (1.5 km) from Oconaluftee Islands Park and 1.4 mi (2.3 km) from Cherokee Welcome Center.
Make yourself at home in one of the 90 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers.
Featured amenities include a 24-hour front desk, an elevator, and coffee/tea in a common area. Free self parking is available onsite.
Popular amenities
Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Non-smoking
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
4:00 AM
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
No alcohol served onsite
Professional property host/manager
Pets not allowed
Important information
-
You need to know
- The seasonal pool will be open from June to September.
- Pool access available from 9 AM to 9:00 PM.
- One child 18 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Alcohol is not served at this property.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
18
-
Optional fees
- Rollaway bed fee: USD 10.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Harrahs Cherokee Casino
0.7 km / 0.4 mi
Oconaluftee Islands Park
1.5 km / 0.9 mi
Eastern Cherokee Agency
1.9 km / 1.2 mi
Cherokee Welcome Center
2.3 km / 1.4 mi
Museum of the Cherokee Indian
2.4 km / 1.5 mi
Cherokee Mountainside Theatre
2.5 km / 1.6 mi
Oconaluftee Indian Village
3 km / 1.9 mi
Unto These Hills Outdoor Drama
3 km / 1.9 mi
Cherokee Botanical Garden and Nature Trail
3 km / 1.9 mi
Smokey Mountain Gold & Ruby Mine
3.1 km / 1.9 mi
Santa's Land Family Theme Park and Zoo
4.1 km / 2.5 mi
Sequoyah National Golf Club
5.7 km / 3.6 mi
Oconaluftee Visitor Center
6.6 km / 4.1 mi
Mountain Farm Museum
7.1 km / 4.4 mi
Great Smoky Mountains National Park
7.8 km / 4.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 90
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Fireplace
- Lift access
- Indoor freshwater pool: 1
- Outdoor freshwater pool
Show 6 more facilities & services
- Sun loungers
- Parasols
- Breakfast
- Continental breakfast
- Non-smoking establishment
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE PREMIER KING BEDDOUBLE • PREMIER KING BEDDBL.KG-PE
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIER KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCherokee Grand Hotel
DOUBLE PREMIER KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIER KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-PE
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN TWO QUEEN BEDS NON SMOKINGTWIN • TWO QUEEN BEDS NON SMOKINGTWN.2Q-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCherokee Grand Hotel
TWIN TWO QUEEN BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: TWN.2Q-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE DELUXE TWO QUEEN BEDSQUADRUPLE • DELUXE TWO QUEEN BEDSQUA.2Q-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCherokee Grand Hotel
QUADRUPLE DELUXE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2Q-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCherokee Grand Hotel
DOUBLE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Cherokee Grand Hotel
100
reviews shown
Shelly
Liked that it was a 10 minute walk to the casino. Room was clean and comfortable, felt very safe. Breakfast is slim. Shower did not drain well and sink was a little slower as well. We did let the front desk know. Overall very close to the casino, only a short walk. Did not think it made much sense for the shuttle to only run from 3pm on Saturdays to the casino as we needed a ride in the rain on a Saturday and had to walk. Don't mind the 10 minute walk in the sun.
Amey
The staff were so kind. The hotel is very d and it smells like cigarettes.
The trash cans inside and out were nauseating.
Our room was clean, but the bed sheets, pillows and blankets were questionable.
The shuttle man was very nice.
The continental breakfast was decent.
The trash cans inside and out were nauseating.
Our room was clean, but the bed sheets, pillows and blankets were questionable.
The shuttle man was very nice.
The continental breakfast was decent.
jamie
Staff were super friendly. Really went out of their way to make us feel welcome! Enjoyed our stay.
Kenneth
Very poor breakfast selection. Skipped it and went to a restaurant
James
The electric went out in my room. They said the only thing they could offer me was a room with NO air conditioning. So I had to stay there in the dark. Staff didn’t seem to concerned about it. Will not go back
Judy
We enjoyed our one night stay.
Bathroom and shower was nice.
Bathroom and shower was nice.
albert
I arrived early and they allowed me to check in early. Although it was a weekday. Place is really nice.
Gary
Good place for the money. Great location close to everything.
Kimberly
The room was clean, staff very nice and helpful. Plenty of parking in front of lobby. It's close to everything
Shaun
Toilet was stopped up as well as the shower.
Anne
The room was nothing like the photos but that seemed to be due to website not being updated. Pool was cute and close to the road.
Charles
We had a nice stay. Breakfast was lacking, but the coffee was great!
Matthew
Good deal for the price. Staff was kind. Good overall experience.
W. Bradley
Room was clean and convenient to the casino and shops in Cherokee.
Marjorie
Very quiet and comfortable.
Debra
Great
Stephen
The front office staff were very friendly and helpful. The rooms were updated and clean. A couple of things that need to be replaced still are the stained shades on the lamps and the curtains were frayed. Great location to the casino. It was only a 7 minute walk.
Stefanie
Close enough to walk to casino .. walked the other way this morning and seen bulls and cattle
Tina
Stay was ok. Bathroom was clean. Carpet in room very dirty. Beds were ok. Heavy smell of urine coming out of air conditioner. Gap under door allowed bugs in. Price was reasonable.
Reginald
Really enjoyed our stay . Close to everything and the staff was great.
Carol
Booked this hotel because it had received 3 stars from previous clients.
Was as advertised.
Was as advertised.
Barbara
The room had a smell. Believe it came from the carpet so went and bought some air freshener to spray. All motels/hotels need to get rid of carpet in rooms!!
Ronald
Roaches in my room, little breakfast was pathetic towels were about the size of a hand cloth play smelled musty. I don’t know how anybody could give us thing a ten out out of 10 what the reviews say but there’s no way you can’t have roaches in your room and it’ll be a 10 that’s for sure. I’ve been thrown in better places than that
Donna
The staff was helpful and friendly. Convenient shuttles between hotel and Harrahs Casino every hour. Room was clean and well maintained. Convenient location. Continental breakfast was basic but got us on our way. Plenty of close parking. I would use this hotel again.
Cathy
Not enough outlets in room and disappointed in breakfast offerings, tv remote was hard to understand, could use some printed directions
Jason
Many smokers loitering in parking lot
Tammy
This place was great!!! Rooms are clean . It was quite even though its right there in town. It wasn't expensive and it is 3 minutes from the casino. Would definitely stay again.Only thing is the Breakfast was really just grab and go ...No Hot food!!
Elaine
Good location
Tammy
Good
Jesus
The only thing that needs some improvement is their breakfast. If you’re going to offer breakfast have more than just cereal, fruit and muffins. Other than that everything was great. Clean rooms, friendly staff and close to everything!
Joseph
Room had stains on the floors, ceiling needed to be painting, saw a cockroach on the floor. large moth was in a spiderweb. Smell marijuana everywhere would never go back again!
Jill
The staff, room, and landscape were good. They serve Continental breakfasts, however, they could have had fresh brewed dripped coffee. Machine coffee just doesn’t due for a good cup of hot coffee. Overall rating 4 stars
Jorge
Very strong musky smell throughout the hotel, our allergies were triggered as a result. In addition to also cleaning chemicals smell as soon as you walk in the hotel. Breakfast was as basic as you can get. Other than its central Cherokee location, it is a hotel that is clearly targeted to gambling in the casino crowd, bare minimum amenities, fridge in the. Room barely cooled, it is not a family oriented hotel.
Michael
While room was clean the overall room was musty and needing a dehumidifier. Mattresses are pass replacements. Room door lock was difficult and required several tries to get the latch to release properly for room entry
Leslie
Everything was great. We enjoyed our stay immensely!!
Anthony
Room was ready a little early, everyone was nice and it was clean
Heather
The two different rooms we were offered smell so old, musty and so outdated
One room smelled like an ashtray
We asked for a refund and went to another hotel that was 5 stars and then some
One room smelled like an ashtray
We asked for a refund and went to another hotel that was 5 stars and then some
Nicole and Curtis
Was very nice and clean for the process was excellent
Richard
Great soft hot water for shower. Towels are a little small. But overall satisfactory. Elevator was great. Room AC worked fine. Close to Casino.
Fabian
Loved the location. Close to the casino. Clean room.
lisa
While this hotel hotel didn't live up to the pictures online, the room was clean and the staff friendly. It definitely needs to be updated.
It seems to cater to the casino attendees - however, that was not our intended destination. As we go to Cherokee often, I will be looking at other hotels in the future.
It seems to cater to the casino attendees - however, that was not our intended destination. As we go to Cherokee often, I will be looking at other hotels in the future.
Christopher
The front desk greeted me with a friendly attitude. Answered most questions before I could ask.
The room smelled clean as soon as you walked in. And the bed was comfy, a/c worked and kept the room cool and it was a very hot July day. Large shower with glass doors so it was a roomy bathroom.
The shuttle arrived on time both to take us to the casino and pick us back up.
Checkout was hassle free.
The room smelled clean as soon as you walked in. And the bed was comfy, a/c worked and kept the room cool and it was a very hot July day. Large shower with glass doors so it was a roomy bathroom.
The shuttle arrived on time both to take us to the casino and pick us back up.
Checkout was hassle free.
Mike
Awesome stay!
John
Good place to stay. It is close to all entertainment and restaurants. Staff are excellent .
Michael
Beautiful hotel with great access to Truist Park. A couple of issues occurred during our stay. We turned the A/C on when we left for the game and came back to find the room still at 74 degrees. Learned that we needed to turn it off and back on to fix. But in the middle of the night it happened again while we slept and the room got hot all over again.
I didn’t make a maintenance request because I didn’t know of the issue exactly.
And without notice or warning at 8:30 am and banging aggressive knock at the door. Before I could even get to, the door was opening and caught by the latch. He was coming in.
Claimed my room was on his list to “fix” at 8:30 am on a Saturday morning!
He apologized and left with no explanation as to why he was there in the first place.
Sleep was ruined by both of these. Disappointed to say the least.
I didn’t make a maintenance request because I didn’t know of the issue exactly.
And without notice or warning at 8:30 am and banging aggressive knock at the door. Before I could even get to, the door was opening and caught by the latch. He was coming in.
Claimed my room was on his list to “fix” at 8:30 am on a Saturday morning!
He apologized and left with no explanation as to why he was there in the first place.
Sleep was ruined by both of these. Disappointed to say the least.
Eva Marie
There a little issue with a/c but it was taking care off right after I call the front desk.
Friendly and welcoming staff.
We just wish we had a nice view,instead of a tiny hill that is so close to our window.
But all and all it was nice and clean.
Friendly and welcoming staff.
We just wish we had a nice view,instead of a tiny hill that is so close to our window.
But all and all it was nice and clean.
Michael
Everybody very nice. It was very close to Casino that has shuttle to Casino. Thank You!! Michael Rodgers
Mike
Good bang for the buck
hilario
Clean room good air conditioning. Accommodating staff
James
Thanks
robert
Nice for the price
Pamela
The rooms were clean,the beds were very comfortable. It was close to casino and restaurants. The only thing I didn’t like was the rates almost double on Friday and Saturday. I can’t afford to go on weekends.
Donald
Cute place will stsy again!!!
Lecil
Fine stay
Shawn
We always stay here and have never had a bad experience. We love this hotel.
John
Very clean, convenient to restaurants, and seeing elk.
Denise
Room was ok need better mattresses. Breakfast wasn’t really what you call breakfast. But you get what you pay
Suzanne
Housekeeping ladies were very nice and didn't great job. Excellent front desk workers.
Diane
Great stay at Cherokee Grand. Great staff - all were friendly & helpful. Great coffee! Room was clean & comfortable, slept great! Will stay again.
Sherry
Very clean room. Great location. Near casino. Staff very accommodating. Enjoyed our stay there
Kimmy
The friendliness of all of the staph. Very cozy but yet roomy! Amazing stay!
Lorrie
Outdoor area could use a little TLC
Eric
Overall it was a good stay. My wife liked the pillows, I didn't - I think they could use a refresh. Breakfast options were meh. Mostly bread, a muffins, etc. And I think there was one two slot toaster. If that's all you're going to have don't make your guests wait for a toaster. On the bright side, it's close to the casino and is much cheaper if you don't have any comps and it's a great central place in Cherokee for other activities.
Curtis
Great plans wonderful staff…
Carina
The room was clean but all the carpeting could use a scrubbing. Very friendly and helpful staff. The only issue we had with the room was that the water pressure was terrible. Took a long time to shower and wash your hair and you had to hold the lever down in the commode to get enough water in there to flush.
Pamela
The fridge in the room was working I reported it but they never came out to fix it
Patricia J
Rooms were very clean. Nice bathroom. Bed was very comfortable. Highly recommend this property. Staff was helpful. Air conditioning was comfortable. Parking was convenient
Rodney
The staff was very friendly and helpful the shuttle back and forth the the casino was very convenient the shuttle driver very friendly and helpful love the location
Katherine
Has breakfast. Nice staff. Clean.
Kalaivani
Overall it was a short stay, stayed in a clean and renovated room near pool, but pool had too many bugs. Otherwise everything else was good.
Cheri
Good hotel for the money
James
The room was very clean. And the staff was very helpful.
Belinda
Friendly helpful staff….fair price
Charles
Clean room and weak breakfast
kim
We liked everything about this hotel. The room was clean and also we loved the shower
Richard
Rooms were comfortable. Located in downtown but noise wasn’t a problem. Friendly greeting when we arrived. Food was good.
James
Everything was great! Clean room, easy parking. Not far from the Casino.
Brittany
Great hotel with a great casino. Food was excellent and we didn’t have to leave the property
Dean
The front office at check in and check out was great. The room was ok, carpets were dirty and had unknown splatter marks on the walls. The bed was good, pillows were great and the shower was good. The toilet didn’t flush properly. Was only a one night stay, but I would not come back.
Shecara
Excellent and cheap!
David
There is a good amount of parking. The rooms were nice could use a little bit updating. The showers were the thing I enjoyed the most water pressure was great. I will definitely stay at this hotel again.
Cristi
This is a nice quiet hotel right across from the casino (you could walk). We spent one night and the bed was comfortable and the room was very clean. We had a nice big bathroom with walk in shower. Breakfast was ok, oatmeal, cereals, yogurt, etc. I would stay here again if passing through the area.
Cindy
The room looked fairly clean at first glance but the carpet had an unpleasant odor and needed cleaning. Air worked great and beds were comfortable. Staff were friendly.
Rita
We requested a room with microwave, refrigerator, shower and a king size bed
and our request was granted all. Everything was very comfortable and our car was parked close to our window. Staff was friendly and helpful. If you make a reservation between Monday-Thursday
the rates are very reasonable. We were a couple of blocks away from the casino also. Also if you make a reservation directly on their website when you finalize your payment you get an automatic 15% discount. We will be going back again.
and our request was granted all. Everything was very comfortable and our car was parked close to our window. Staff was friendly and helpful. If you make a reservation between Monday-Thursday
the rates are very reasonable. We were a couple of blocks away from the casino also. Also if you make a reservation directly on their website when you finalize your payment you get an automatic 15% discount. We will be going back again.
Bradley
Location very good. Employees friendly and helpful. Definately needs some updating of rooms. No ice machine, had to ask fir ice but employees were gracious. Breakfast was ok, cold cereal, rolls, coffee, juice, bananas
Lianette
Great location. Walking distance to Casino and places to eat. The room was up to date and very clean.
Kathy
The property from the outside was seriously dated. A portion of it had outdoor access/motel style rooms. Thankfully we didn’t get one of those rooms. The staff was friendly & check in/check out was seamless. The rooms were clean but dated. They need to invest in new comforters and the pillows were awful. Zero support from the pillows. The transportation to/from the casino was very handy!
Joan
Everything was good. Comfortable, clean, convenient. Staff was cordial and efficient. Worked perfectly for us, but just not a 5 star hotel. Will stay there again.
Tara
Super convenient, clean, and friendly hotel for our one-night stay for a concert at Harrah's Event Center. They have a shuttle that runs to/from the casino every 20 minutes. The hotel is older, but our room was very clean, comfortable and spacious. The price was reasonable, too.
Fanita
Clean place nice staff
Maria Serralde
Breakfast could be improved
William
The hotel and staff and everyone was pleasant and the stay was excellent check-in was a breeze
David
Great place to stay. Rooms were very clean and staff was great
Calvin
Room was clean although the bathroom exhaust fan didn't work. I was expecting a little more out of the breakfast, but they could've at least had a microwave. Casino parking was abundant, staff was doing their jobs, but we just weren't impressed with the casino.
Joshua
Nice place to stay close to the casino. We will stay again.
Peggy
Very clean with friendly staff.
vicki
Great
ROBERT
Water pressure was erratic with pressure increasing and decreasing in shower. Needs addressed for customer comfort.
Mallory
All was good.
Tammy
The bed was hard, and didn’t like the really small styrofoam coffee cups.
Location & surroundings
Cherokee Grand Hotel
196 Paint Town Rd, Cherokee, United States
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Cherokee Grand Hotel
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