Bay And Basin

8/10

Excellent

06 Jul 2026

raymond

The bar is never open! Otherwise a perfect place to stay.

Partner

6/10

Pleasant

05 Jul 2026

ailsa

It is a motel that doesn't have staff on site and you only find out when you arrive. It took 15 minutes waiting before I could contact someone by mobile to obtain the codes to enter the building.
The carpark is shared with a dental centre and the parking isn't always available.

Partner

10/10

Exceptional

15 Jun 2026

Sonia

Great value for money and central location.

Partner

8/10

Excellent

08 Jun 2026

Troy

This is certainly a value for money proposition. The rates are relatively low for the area which is a huge plus. The receiving method by phone as opposed to in person is odd though effective. While the room we had was obviously not new it was comfortable and more than adequate for an overnight stay. The lack of any windows in the room was a little off putting but certainly not a deal breaker. Shops close by with plenty of food choices is great. No noise disturbances from road or guests.
We would come back again

Partner

10/10

Exceptional

01 Jun 2026

Sonia

Great location and value for money!

Partner

8/10

Excellent

25 May 2026

Marina

The owner was very supportive when Expedia completely stuffed up my reservation! I was told I came the week before! Luckily the owner was kind and understanding to let me use the only available room, which was very nice. Roomy, comfy, all you needed. Wifi was no good so hot spot. Convenient location near shops. Quiet at night I will never use Expedia again. But Bay and Basin was value for money.

Self

6/10

Pleasant

20 May 2026

Susmita

Room is good

Partner

4/10

Poor

20 May 2026

Robert

Weird

Pet

10/10

Exceptional

02 May 2026

Fay

It was a spacious and comfortable room. The bed was excellent and staff were friendly and helpful

Partner

6/10

Pleasant

21 Apr 2026

David

The place needs a complete clean up, starting from the carpets they smell very musty and the bathroom has mould in the shower, not recommended if you like a clean environment.

Partner

10/10

Exceptional

14 Apr 2026

Jennifer

Clean and spacious room with large bathroom. The beds were very comfortable and check in over the phone was smooth and efficient.

Family

8/10

Excellent

31 Mar 2026

Anthony

Room was clean staff were helpful and easy to contact

Self

8/10

Excellent

30 Mar 2026

Hikaru

Easy check in and check out. Clean washroom

Partner

10/10

Exceptional

15 Mar 2026

Nilesh

Clean, no frills room. Had all of the things needed (A/C, microwave, hair dryer, iron). Bit odd to have no staff on site, but apart from that was just like any other budget hotel.

Self

8/10

Excellent

13 Mar 2026

Dena

Just needed a bed for the night for us to attend a function in the area. Bed was comfy. Goid room for our little stay

8/10

Excellent

11 Mar 2026

Ian and Annette

The room was fine and large at the property. The check-in process is inefficient and especially frustrating after a long drive. There were no staff at the motel during our entire stay. We had 3 phonThere was no welcome arrival or departure, which one usually enjoys with a small family business. The codes could be sent on the day of arrival like most other self check-in properties. We were advised there would be a $20 late fee if we arrived late. This could be avoided. The instructions could also be emailed if it was deemed too difficult for guests with photos.

Partner

10/10

Exceptional

06 Mar 2026

Kim

Pet friendly, nice place , air conditioning working well, room was clean, staff were very helpful

Self

10/10

Exceptional

03 Mar 2026

Richard

Very happy with this lovely little place. Very clean and the staff are super helpful. Sharon the cleaner went above and beyond and helped us out when our car broke down. She allowed us to stay again in the same room and recommend a mechanic. Would recommend this place as a great cheap stay on travels to Jervis bay

Partner

6/10

Pleasant

14 Jan 2026

Ashley

We had a terrible experience checking in as no one was at the property, even though we had provided a specific arrival time. Upon calling the phone numbers displayed on the front door, we were told that staff were unable to locate our reservation and that we would have to wait for the property manager to answer his phone. I became very distressed as it was New Years Eve weekend and every property in the area was fully booked. As all the car spots assigned to each motel room were full and our reservation could not be found, I assumed that the motel may have overbooked. We are very grateful that a staff member, who was not supposed to be working at the time, answered her mobile and resolved the miscommunication, though we did wait outside of the property for an hour and postpone our dinner reservations. The stay was otherwise fine and we didn’t have any complaints, it was just a disappointing welcome to the only 2.5 days we had off as a break during the holiday season.

Leisure Partner

4/10

Poor

11 Jan 2026

thi

air from air conditioner's smelly.

Leisure Family_with_children

10/10

Exceptional

23 Dec 2025

Raghid

Stayed at the property for one night. The place was clean, and exactly as described in the listing. The stay was also comfortable and hassle free.

Leisure Friends

8/10

Excellent

17 Dec 2025

SOMNATH

It’s a good budget accomodation with a great location close to all the main attractions in Shoalhaven region. The check-in process is really cumbersome and it’s all remote check-in. The rooms felt a bit smelly too. There’s not much amenities within this motel. Chose this once it you’re in a tight budget and is looking for a good location nearby Jervis Bay.

Leisure Partner

8/10

Excellent

30 Nov 2025

Karina

Good standard of accommodation with everything we needed.

Partner

2/10

Poor

22 Nov 2025

Robert Yat Yin

Room without a window feels like a prison not a hotel room

Leisure

10/10

Exceptional

21 Nov 2025

Belinda

Nice n relaxing 3 night stay. Room was very spacious, king bed was comfy. Fridge was big enough to store stuff for my 3 night stay. Bathroom has big vanity handy for our toiletries. And very happy that floor did not get overly wet after each shower. Good to hv eateries within walking distance for dinner. All in all very happy with our short break at Sanctuary Point.

Leisure Partner

10/10

Exceptional

27 Oct 2025

Jasmine

We loved the stay. The staff was friendly and accommodating. The room was spacious and clean. Bed was comfortable. Location was good, easy 10-15 min drive to Hyams and Huskisson and 30 min into Nowra.
We walked the trail by the bay in the morning and enjoyed spotting kangaroos in the area in the evening. We traveled with our dog and paid extra for this which is understandable as the room had carpet.

Partner

10/10

Exceptional

23 Oct 2025

andrew

Clean room just been painted
Lovely staff

Business Self

6/10

Pleasant

30 Sep 2025

Arash

Free upgrade and low costs were good points about this hotel.

Leisure Partner

10/10

Exceptional

03 Sep 2025

Shane

Covienent, nice bathroom, comfortable and secure

Leisure Partner

2/10

Poor

25 Aug 2025

Richard

Confusing Check-in Time Limits

No one was available to open the front door, so I never even got to stay and ended up sleeping the car.

The check-in limit online was midnight. Arrived a little after 10pm to find the doors locked and the lights off except for a storage room. Pounded on front door and no one answered. The phone numbers provided on the door do not connect from international telephones. Sent message through hotels.com and no one replied. It is the following morning now, and still haven't heard from anyone.

The room was booked early in the afternoon, so there should be enough notice that I was coming. They sent an auto-generated message and I replied to it.

Perhaps adjust the check-in limits on-line or give instructions on what to do for later check-ins so people know in advance. Not sense in driving 4 hrs from Canberra to sleep on the side of the road.

10/10

Exceptional

22 Aug 2025

Catherine

I have had a lovely stay at Bay and Basin Hotel. The room was cosy and warm with facilities to heat a meal or make a cup of tea or coffee. At night, after a lovely hot shower, I snuggled into bed and watched the large screen tv and it was so quiet outside. I felt very secure but close to everything. Thanks for the lovely break Bay and Basin Hotel 😊I’ll be back.

Leisure Self

10/10

Exceptional

12 Aug 2025

anthony

Will stay again

Stay here multiple times when in the area for work. Great location.

Business

10/10

Exceptional

10 Aug 2025

Bernaha

Very friendly, clean great location had the best time

Leisure Partner

10/10

Exceptional

03 Aug 2025

Christine

Great stop near Jervis Bay

Great stop to explore area except for the weather. Good additions in the room like dishes, cutlery wasing up equipment. Fairly priced for area

Partner

8/10

Excellent

21 Jul 2025

Amanda

Room was extremely clean, and bed was very comfortable

Leisure Partner

10/10

Exceptional

09 Jul 2025

Katya

My daughters and I had an excellent stay. The staff were very helpful with information and the room was great.

Leisure Family

10/10

Exceptional

29 Jun 2025

Jessica

Even though i only talked with the staff on phone, she was very friendly and welcoming. Me and my family had a great experience and slept comfortably. One of the reason of our trip is to see kangaroos and we are so lucky to see them just around the hotel.

Friends_and_family Family

10/10

Exceptional

29 Jun 2025

Glenn

Room was extremely comfortable and check in for myself was after hours and I think the lady’s name was Maureen but she was so helpful and wonderfully polite.

Business Self

10/10

Exceptional

22 Jun 2025

Cristobal

Nice

Leisure Friends

6/10

Pleasant

22 Jun 2025

Sonia

Comfortable accommodation for the price. Could do with better lighting and the king size bed had two mattresses together but they were different mattresses and were a different height unfortunately.

Leisure Partner

10/10

Exceptional

18 Jun 2025

shih chien

all good and satiafies

Friends_and_family Family

8/10

Excellent

02 Jun 2025

Ragupathy

Nice sunlight

Leisure Family_with_children

10/10

Exceptional

27 May 2025

Peter

Friendly staff and clean room

Leisure Partner

8/10

Excellent

13 May 2025

Scott

Close to the country club and in a convenient area with the local customer base i have in the area.

10/10

Exceptional

04 May 2025

Sonia

We always have a pleasant stay at Bay and Basin in Sanctuary Point. The staff are super nice and helpful. Beds are comfortable and rooms are spacious. Super chuffed that we also got a room upgrade. Would definitely recommend this motel!

Leisure Partner

8/10

Excellent

01 May 2025

Warwick

Check in was a phone call and vocal instructions on how to access the property and room never saw a staff member or person and so any problems couldn't be relayed and was a bit painful waiting till after 2 pm before you could even call the owner or manager.

Leisure Partner

8/10

Excellent

28 Apr 2025

Sherryn

Great position with country club across the road with excellent meals
clean and comfortable - great for our 1 night stay - bed was comfortable and shower was good too
Good food at the local coffee shop

Business_and_leisure Pet

6/10

Pleasant

28 Apr 2025

Yasmine

Not bad. Clean. Might not book again as i got scared going there as i did not see there are employees onsite.

Leisure Self

4/10

Poor

26 Apr 2025

Ann

We were there for 4 nights, not offered clean towel, had to go and buy toilet paper. Tea and coffee not topped up. Generally not a good experience

Leisure Partner

8/10

Excellent

22 Apr 2025

Arnel

The property is well located in terms of exploring the Jervis Bay area, just a few minutes drive to Vicentia, Huskisson & Hyams Beach. While in the Sanctuary Point locality, it's all short walks to the shops, restaurants & take away shops. Bay & Basin by itself is a very comfortable place of stay with a well maintained & clean room (Family Room) and it's got all the basic necessities expected for this kind of accommodation, eg. nice comfy bed, Aircon, clean bathroom complemented by a steady stream of warm temp shower water. There is also a Microwave & Coffee/Tea Facility. A Toaster would be a good addition to the room, just a suggestion. The remote check-in process was a breeze, thanks to Kerry for guiding us through the way to access the property. There are a few more things that are good to mention about this place but these are the main ones that I can think of. Would consider staying again in the future & recommend Bay & Basin as a great place of stay when in the Jervis Bay area.

Leisure Partner

8/10

Excellent

16 Apr 2025

Graeme

Good location and room a good size. Will consider again.

Leisure Family

2/10

Poor

15 Apr 2025

David

We never made it!!!
Why you think we stayed is beyond me.
I called you four times & left messages but with no response at all
I have sent two emails through Expedia with no response.
You are welcome to call me on the number on my booking & unreturned phone calls
Expedite tried to call you twice to discuss our predicament but was unable to contact you which is the same as my experience.

Leisure Family

10/10

Exceptional

14 Apr 2025

Leedia

Very convenient location , clean and comfortable stay

Family

10/10

Exceptional

11 Apr 2025

Kenneth

Lovely place to stay close to everything.

Leisure Family

10/10

Exceptional

09 Apr 2025

Kylie

Clean comfortable stay - just what we needed

Business_and_leisure Partner

8/10

Excellent

16 Mar 2025

Zeke

The location is superb, right next to the shopping centre, right next to everything in the town.
The property condition is 7/10, but great value given the price.

Leisure Partner

8/10

Excellent

23 Feb 2025

Vic

Clean, convenient, roomy and very pet friendly

Leisure Pet

6/10

Pleasant

23 Feb 2025

Michael

The term \"Boutique Hotel\" is misleading for this motel. It's an old building, but the room is modern and clean, although the bathroom seems to be designed for tall people. I'm 182cm(6ft) tall and found the basin too high. There was no room service during my four night stay leading to my suggestion that a two night stay is the limit.

Business Self

6/10

Pleasant

10 Feb 2025

Elaine

We were of the understanding that we would be on the ground floor and really struggled with the stairs. Also a shower chair would have been appreciated.

Leisure Partner

10/10

Exceptional

02 Feb 2025

Annette

We enjoyed our stay. The room was lovely, all very clean and nicely decorated.
Great location, right across the road from the Country Club for dinner. Easy walk to the waters edge and cafe.

Leisure Family

6/10

Pleasant

02 Feb 2025

Adam

Hairs left all over unit, with no benches evidently wiped clean. Two single beds, connected to make queen bed.

Very pricy for what was offered.

Leisure Partner

4/10

Poor

27 Jan 2025

Nicolas George's Moussa

Foyer was smelly , not the condition for the money we paid

Leisure Family

8/10

Excellent

23 Jan 2025

John

Information supplied did not indicate that there were no ground floor units. A lot of stairs.

Room was a little cramped.

8/10

Excellent

03 Jan 2025

Mark

It was good

Leisure

6/10

Pleasant

23 Dec 2024

Ritu

Rooms are all upstairs, so you have to lift your luggage yourself to a room with zilch storage. There is a tiny bathroom with no exhaust. No staff … bare minimum tea/coffee and toiletries. It’s all clean but old and musty carpets. Why is it a motel or a lodge … it can be a warehouse of old furniture.

10/10

Exceptional

08 Dec 2024

Pelin

We had a lovely experience with Bay n Basin. Staff were lovely and helpful.

Clean and well maintained.

Leisure Partner

8/10

Excellent

28 Nov 2024

Kaitlyn

room was clean and the property itself was very nice, although the area around the property didn’t seem the safest. check in instructions were clear and easy to understand through the phone

Leisure Partner

2/10

Poor

10 Nov 2024

Kristy

We were greeted by a huge huntsman. The carpet was very dirty the hot water tap in sink didnt work both hot and cold taps in shower fell off. We were abused by a lady across from us because oir children woke her in the morning (we were in a family room) there was no spare toilet paper and our towels wernt refresed the next day. The beds have bed bugs. Overrall we had a bad experience which is disappointing as the hotel is very beautiful amd we would of loved to return again. The foyer also smells very uninviting.

Leisure Family_with_children

6/10

Pleasant

25 Oct 2024

Jan

Entrance to property unattractive. No staffed office and had to wait outside to be given key and shown accommodation. Accommodation very convenient to shops and services. Also exceptionally quiet and restful.

Business_and_leisure Family

8/10

Excellent

13 Oct 2024

Loretta

Visiting friends.

Overall, the room was basic but clean and comfortable. Shower hot and water pressure good. Usual amenities in the room, could have done with some tissues though. The Lodge is on the main road but was fairly quiet, we slept well. There are no ground floor rooms, and access is only by stairs, not good for people with mobility issues. A couple of extra hooks or rails is needed to hang towels in the bathroom, especially for 2 people. Only one (1) key is issued which is not ideal, sometimes my husband and I go separate ways and trying to organise this with 1 key was challenging. There is no reception or personal touch. There is a list of mobile numbers on the door to try and get in touch with someone to check in. I needed an extra towel and luckily I found a housekeeping person or I would have had to try ringing a bunch of mobiles. No information about the Lodge in the room, I had to ring the mobiles again to find out what to do with the key when I was leaving. An information folder in the room would have been helpful. The mobile numbers are only listed on the from door. Not sure how housekeeping works if you need extra linen etc. I just made our own bed and luckily I brought extra coffee & tea. The Lodge is very convenient to everything, right next to the local shops and the Country Club is across the road. I would stay again but I cannot see value for the money.

Partner

8/10

Excellent

21 Sep 2024

Jayne

Very nice staff . Very clean room and ideal for location

Leisure Partner

8/10

Excellent

19 Sep 2024

Gregory

Clean, good location. Would prefer if the windows opened for fresh air.

Business_and_leisure Self

10/10

Exceptional

30 Aug 2024

CAO

GOOD

10/10

Exceptional

17 Aug 2024

Daniel

Easy, efficient, clean, comfy, very helpful - highly recommended. Thank you.

8/10

Excellent

11 Aug 2024

Glenda

very comfortable

Leisure Self

6/10

Pleasant

11 Aug 2024

Renee

Overall did what we needed

Leisure Partner

10/10

Exceptional

22 Jul 2024

Ashur

Good experience.

8/10

Excellent

30 Jun 2024

Richard

Our stay was easy, check in & out was pleasent with no hassles..
Shops & club in easy walking distance.
Room clean & tidy.
Overall we enjoyed our stay & would stay again.
Did get a bit noisy around 6.15am , seemed to be banging & clanging.
But hey thats life, we want to much sometimes hey...
Thankyou for the stay

Leisure Partner

4/10

Poor

15 Jun 2024

Mark

My travelling companions gained access quite easily by ringing the phone number. However, that wasn't my experience. I rang the land line 4 times and the mobile number once before I finally made contact via a return phone call and gained access. It was windy and cold waiting outside for a response to my call. Not impressed with the check in process.

Leisure Friends

8/10

Excellent

14 Jun 2024

Cindy

Okay

10/10

Exceptional

27 May 2024

Kiah

Just what we were looking for. Clean, modern room with kettle and tv. Easy check in, great stay.

Leisure Partner

10/10

Exceptional

13 May 2024

Sharni

I liked that this place is close to the shops and pub, the staff member was really helpful and lovely! And cheap!
The place was nice and quiet it smelt nice and clean i also enjoyed looking at the old historic looking furniture around the place 👌

10/10

Exceptional

12 May 2024

Stewart

Great service & upgrade.

Great stay as usual. Owners so v helpful w- room & upgrade due to original booking issue.

Friends_and_family Family

10/10

Exceptional

02 May 2024

Timothy

Stay again

6/10

Pleasant

24 Apr 2024

Reg

Position in town was OK.
Stairs are unsuitable as we are 80 years of age, and find it difficult to carry our bags up stairs.
Need to install a lift or put warning on booking site about this issue.

10/10

Exceptional

05 Apr 2024

Amrit

All good

10/10

Exceptional

24 Mar 2024

Nikola

Love the auto check in and ambients the furnishings and style create.

Clean and simple to get in and out.

Close to amenities.

Leisure Family

8/10

Excellent

14 Mar 2024

Michelle

Room was very nice, cutlery and crockery was provided but no tea towel or washing up detergent to wash with, had to use the hand towel in bathroom. Substantial amount of mould around the bottom of the shower glass.

Leisure Partner

10/10

Exceptional

14 Mar 2024

Marg

Everything was fantastic

Leisure Self

8/10

Excellent

11 Mar 2024

Maria

Close to shops, water, great spot

Leisure Partner

2/10

Poor

10 Mar 2024

Verified traveler

Dirty. Would not return

10/10

Exceptional

17 Feb 2024

Linda

It was a great place to stay in

Leisure Family

2/10

Poor

09 Feb 2024

Alison

We booked and stayed at this place on the 9th of Feb 2024, our nights stay involved no sleep, as there was someone continually up and down the hall humming ! A door opening and shutting throughout the early hours, someone on a mirophone or intercom telling them ( whilst they knocking on a door outside i believe) to get back in the door at around 5AM !!! loud music, swearing that was out of control . My guess was it was maybe a permanent tennant ! Not quiet sure! We had no choice but to bail out of this place at around 5.30 AM ! And leave strategically so as we didnt upset or disturb this person ! Shower had sand all through it ! Lighting was terrible in our room , you could not sleep on the bed as it was beyond its useable service. I wasnt going to write this review ! As i left the owner a text this morning explaining whats gone on and therefore asking for a return call so we could chat about a refund etc ! All i got back from this lady was “Great” and no return call !!! Be vary wary staying in this place !!!! This is the first time i have ever complained about anything !!

Leisure Partner

8/10

Excellent

28 Jan 2024

Nuoxi

Pretty good location and good value for money.

Leisure Pet

10/10

Exceptional

26 Jan 2024

Preyampikai

Nice place

Leisure Family

10/10

Exceptional

10 Jan 2024

Amanda

Very good place to stay and the owners were lovely. Will definitely be back as we have zero complaints.

Leisure Friends

4/10

Poor

28 Dec 2023

Ahmad

There was a dog in the room next to mine
I am not sure if this motel allowed pets

No reception in the motel
No one cleaned my room all my stay

Business Self

6/10

Pleasant

20 Dec 2023

Verified traveler

The place was clean and tidy. However, the air conditioning did not work properly. Although the manager gave us reassurance that there was nothing wrong with the a/c, the unit still did not provide any cool air the entire time it was on. The pillows were also not very comfortable. Overall, the stay was ok but could have been better.

Partner

2/10

Poor

14 Dec 2023

Hilton

Aweful people, dirty room - you can only contact them by phone and they do not pick up.

8/10

Excellent

03 Dec 2023

Andrea

Clean room, good size though bar fridge a little noisy when sleeping and probably needs replacing.

Front door bangs loudly if left to shut itself so it would be good to have a sign requesting guests consider others and close it quietly.