Ailen Hotel by ZUZU

10/10

Exceptional

25 Jan 2026

Jeff

Cool location. Staff very helpful. Lots of food choices nearby.

4/10

Poor

11 Feb 2024

Jennifer

Someone smoked in our room before us. Rooms were filthy. Other peoples shoes under the bed including a pack of cigarettes. Floors were filthy - turned our feet black. Room reeked of cigarettes.

Leisure

10/10

Exceptional

27 Aug 2023

Vikki

This property is close to everything

2/10

Poor

01 Mar 2023

Tyler

They gave away our booked room before we got there, and had none left for us when we arrived. Doors locked and no one around so had to call in to find that out. Ended up stranded on the street. And was still charged for the room (have since received a full refund).

Leisure Partner

2/10

Poor

09 Jan 2023

THERESA

This hotel is located in the alley where car/taxi cannot get in. There is no staff in person for you to check in. The gate is locked and has a sign with phone number for you to call for check in. The staff is somewhere else. You have to call and they will asked you to wait for couple minutes for them to come to see you. For my case, they made me to wait for hour in the heat outside on the street and didn’t show up. I had to go to look for different hotel even though I had already paid at the booking. This hotel looks very suspicious and unsafe to stay.

Leisure Friends

8/10

Excellent

09 Feb 2018

Dobaba

Quiet place to stay!

Clean quiet place to stay in the backpacker area. Friendly staff. We would stay again.

8/10

Excellent

29 Jan 2018

Rob

Generally quiet alley location In busy area

Positive check in and orientation to hotel and local area by reception clerk. Staff polite and accommodating. Arrived at night and the front doors were being locked o prevent theft as ithe hotel is close to a walking street / bar area.

Had a room on first flloor behind hotel desk, which resulted in some noise at night as the hotel also backs onto another alley. However, despite being only a few blocks from some noisy bars, most people in the alley try to keep the noise down between 11:00 and 07:00 to enable reasonable sleep.

Despite some noise experienced due to first floor location and single glass windows, managed to sleep well. The hotel is quite central - only needed to walk 50-100 meters to find a reasonable restaurant. There are other small hotels in same alley.

The best part is likley the location, as close to nightlife, but also a reasonable walk to other parts of the city.

8/10

Excellent

27 Dec 2017

jane

Good location in district one

Got taxi from bus stn...use the green taxis or sign up for lift, taxis can be rip offs. The taxi will drop you off at the alley entrance. Down the alley are many hotels..this is about 100m in
Great staff...no elevator. Room had small window but was clean with modern decor Staff provided maps and recommendations

10/10

Exceptional

17 Dec 2017

thi

good location,good staff, enjoy stay

8/10

Excellent

26 Nov 2017

Stacey

Ok. Location good

Got there early and left bags, told check in at 1. Arrived at 2 and had to wait over half hour more...not impressed...
apart from that was ok. Room could be better cleaned though...

Family

8/10

Excellent

10 Nov 2017

jo

Good for a short stay hotel

It was my first time to Ho Chi Minh City,if you are on a budget a backpacker or just need some where to sleep while in transition than this hotel is the perfect place to stay,but if your not a backpacker and not on a very low budget than i suggest you choose somewhere else like a hotel with pool resort and spa,The hotel staff were great very helpful, you could ask them any question and if they didn't know they would go out of their way to find out,Tips use GRAB UBER to get around it is the cheapest and safest way to get arround

10/10

Exceptional

11 Oct 2017

Sally

Hidden gem

Perfect location, close to Bui Vien Street but not disturbed by the noise. Easy to find our way around the city from the hotel & pop back whenever we needed a rest. Ms Mimi is very kind & helpful. As were all the staff. We extended our stay by one night so that my son could join us & freshen up for our onward flight to Hanoi.
The only down side was the breakfast which was a limited choice & could have been more.
For a cheap hotel in the back packers area it served us well & we would stay there again.

Family

8/10

Excellent

19 Apr 2017

Sharia

Friendly staff close to night life

The rooms were clean. No elevator, so I had to climb 5 stories, but I had o problem with that. Staff very helpful and friendly. Close to nightlife, and close enough to Bin Tanh Market - about 15 minutes walk. Quiet at night even though close to action (2 minutes). Rented a motorbike from the Hotel for reasonable price - $8/day. Overall I was satisfied with my stay considering that it was cheap in price but had everything I needed.

10/10

Exceptional

17 Apr 2017

Riki \"Uncle\"

Staff behind the desk were friendly and helpful

Awesome stay, would stay again
Enjoyed a good stay

10/10

Exceptional

06 Apr 2017

Verified traveler

Great hotel and Location

Super friendly staff, incredibly helpful. Rooms were very clean and comfortable. It's a short walk to Ben Thanh market, palace and war crimes museum. There was a pop up market, mostly food right out side when we stayed (a sunday). It's a row behind the main street so less traffic noise too.

10/10

Exceptional

09 Mar 2017

Ryan

1 night in HomChi Minh

The staff here are incredible, so warm and welcoming. We only stayed 1 night and they helped us book a tour to the Cu Chi tunnels outside the city straight away. Also had good recommendations for breakfast and dinner places. Hotel location is great, behind the backpacker area, but on a side street so very quiet. Only negative for me is wifi cut in and out so was a little unreliable but wasn't a huge deal. They also helped book us a taxi to the airport the next evening. Would definitely stay again.

Partner

10/10

Exceptional

05 Mar 2017

Christopher

Amazing hotel, amazing staff, amazing location

It was amazing, the staff were so nice and helpful and the customer service was the best in all of Vietnam. The room was clean and the air con worked great and there was always hot water. The location is the best, you walk outside and you are right in the middle of everything. You can't get a better place than this for the price, absolutely amazing.

Family

8/10

Excellent

23 Feb 2017

Verified traveler

Very nice spot- if not overbooked.

Once I was put into the right room that I had booked, the Ailen Garden Hotel was really lovely. The bed is very comfortable. The room is fairly newly remodeled. The bathroom is great. They had trouble when I arrived because my room wasn't available, so they put me in another one of the hotels several doors down. It was not nearly as nice. Luckily the next night they were able to get me into the right room. I had splurged on this hotel in order to have a nice place to get some work done, therefore the disappointment when I was placed into a less nice space. Again once I was in the correct room it was lovely and so were the staff. The street is a quieter one in the heart of the mad tourist district. I found the noise level fine for sleeping and I'm generally a light sleeper. All the best on your trip to HCMC.

10/10

Exceptional

20 Nov 2016

Negin

Good hotel

Hotel was good, nice and clean, good location.

8/10

Excellent

16 Nov 2016

Joseph

Decent hotel in good location.

Nice, hotel. Clean, no fuss. Staff very friendly.

Partner

8/10

Excellent

01 Nov 2016

olivee

Nothing wrong with the hotel.

My wife and me book 4 nights for a double room (bed) but instead we been given a twin.
Thats the only complain.
Staff hotel are quite polite and willing to help. Owners are always around and willing to assist you with anything.
Quite close of night life (if it's all you wonder about).!
We haven't had any noise at night because we had room in 4rd floor.
For price paid, in comparation of another hotels (price-quality), if we back to HCM, ill book it again!

6/10

Pleasant

04 Oct 2016

Shaun

Nice property for the money, terrible service

The room was modern looking with a few corners cut. However the front desk service was not very good. We arrived in the morning and to check in early they demand we pay for a half day. We checked in early in other hotels throughout the country with no problem at all. The laundry service was awful. They told us if we dropped off our clothes in the morning it would be ready in the evening. We asked about our clothes at 730pm and were told they should be ready soon. By midnight we found out the clothes were soaking wet and we needed to pack and check out early the next day. They blamed the rain so they obviously hung our clothes out but never took them out of the rain. They also made you take your shoes off at the front door of the hotel. I would understand that in a guesthouse but not a hotel. If you don't need to interact with the staff it would be a fine stay but if you need anything from them it will be a nightmare.

Partner

10/10

Exceptional

11 Sep 2016

Ryan

Can't ask for much more

Friendliest staff we have ever experienced from any hotel, make you feel welcome everytime they see you asking if everything is ok etc. Can't ask for a better location in the middle of everything from markets to the main streets. The price for what we got was amazing, they planned all our trips and buses for us and booked our bus for our next hotel without us even having to ask! Ever want to go Saigon this is the place you have to stay, definitely coming back!

Family

8/10

Excellent

12 Jul 2016

Verified traveler

Excellent management and location

We loved this for a 3 night stay in Saigon. Clean and comfortable. Great food just out the door.

10/10

Exceptional

28 Mar 2016

kyle

Nice hotel in a good location

We had a good three night stay at Ailen. Our flight got in real late so we arranged an airport pickup for $15. Everything went great. The stay was nice and the hotel was in a good spot in the backpackers area. The area was generally noisy, but the hotel was situated just far back enough that it was real quiet in our room. The Internet was good and everything was clean. Not a bad price either.

8/10

Excellent

10 Nov 2015

Lung Hsuan

Nice service

Family

10/10

Exceptional

06 Aug 2015

Sean

The stay at Ailen hotel was a pleasant one due to the outstanding hospitality of the hotel staff. Hotel staff provided good advise for tourist like us and was very friendly. On top of that, facilities within the hotel room was in great condition and cleanliness was kept high at all times .

Family

8/10

Excellent

04 Aug 2015

Angela

Great base for HCMC

Great place to stay close to all the action. Friendly and helpful staff, great price. Thanks for a great stay in Saigon.

4/10

Poor

20 Jul 2015

Ava

Feels like a guest house

We got back to find the manager in our room deciding if an extra bed would fit after we leave. Very nosy staff.

Partner

2/10

Poor

11 Jul 2015

Verified traveler

Never got to stay here...

We never actually got to stay here as we were informed it was full after we had arrived, and taken to its 'sister hotel'.

Partner

6/10

Pleasant

08 Jul 2015

Tan

No elevator, make going up to hotel room uneasy

Partner

10/10

Exceptional

06 Jul 2015

Benedict

A great great stay!

It was a little tricky to locate this hotel, but it is indeed located in a very good area. You get all kinds of food just minutes away, or seconds away. And it's also known as a bag packers district, where lively pubs are all around at the back of the hotel. Rooms are clean, bathrooms are cleaner, service is good, and I believe it's about the best you can ask for. Definitely recommending this hotel!

Family

10/10

Exceptional

29 Jun 2015

Raphael

Comfortable and quiet place in backpacker area

Comfortable room with soft bed and pillows.
Good A/C
Good Wifi
Friendly staff
Great location for restaurants and drinks
We rented motorbike to go to the mekong delta for four days which was great.
The only negative is the noisy water pump which can be heard particularly in room 402 and 302, 401 also but not as bad. Still you can't complain too much because the shower is amazing, fantastic pressure and lots of hot water.
They don't offer breakfast but not a problem for us and plenty of choices around the corner.

8/10

Excellent

26 Jun 2015

Patricia

Great Value and Friendly Staff

I spent two nights at the Ailen Garden Hotel. Maybe I missed the garden part but otherwise it was a great choice for me. I was picked up promptly at the airport after an early flight from Manila and checked in many hours before official check-in time without a problem. The staff was very attentive and helpful with suggestions for what to see and do. They booked a reasonably priced Mekong Delta tour for me. The room was a nice size with a good bathroom, lots of hot water and good water pressure. Since the hotel is on a small alley, the noise was not a problem. Bed was comfortable. Location was close by transportation and walking distance to many sights.Breakfast not included but plenty of places nearby.

8/10

Excellent

25 Jun 2015

Warren

good choice for hcmc nightlife

Great value For money. Very good location in the backpacker area of town. Room very clean and had all the facilities described. Friendly staff although English a little restricted.

8/10

Excellent

24 Jun 2015

Verified traveler

Family friendly hotel

Stayed here for several nights with my children and friends. It is a small family run hotel. The owners are very friendly and helpful and made you feel as if you were at home. The hotel was a little small and had no lift. Breakfast was simple, but adequate.

Family

8/10

Excellent

24 Jun 2015

Verified traveler

Great hotel, location, rooms but irritating staff.

Nice staff at first glance but you quickly realise they are trying to sell you things constantly which becomes annoying. Also tried to rip us off at check out with currency conversions. And bumped up the price of water that was agreed at the time of sale to gain an extra 8c. These petty attempts to make a little more money all added up in the end and was very irritating. Other than this it is a great hotel in an excellent location with great rooms.

Family

8/10

Excellent

07 Apr 2015

Ekjitra

Clean, small guest house, in an inner lane

The guest house is in excellent and clean condition. The owner was friendly and helpful. Little extra charge compare to the regular charge you could find from the street but you trade off with the better and inclusive service.

Room is clean, new, and bright. Bed is comfortable for Asian standard, can't expect pillow top bed for the price. Bathroom is also clean, hot shower, good water pressure.

10/10

Exceptional

22 Mar 2015

sarah

best showers in asia with very helpful staff

Great room, perfect location - right in the centre but down a side street so no noise, but also right near the bus drip offs/pick ups. Staff were really helpful, nothing was too much trouble. We will be returning to Saigon at the end of March and will be staying here again.

Partner

10/10

Exceptional

12 Mar 2015

Chieu&Bich

THE BEST HOTEL IN DISTRICT 1,SAIGON,VN.

We travel with more than 5 adult in the family,normal we book 2-3 room,its cost if we book high rate hotel in central city,we search online then we found this hotel with high rate review by guests,they had family room with 2 double bed (can sleep 4-5 person).We stay there 1 night,every thing nice and modern,warm welcome and helpful staff.We will come back next time for sure.

8/10

Excellent

03 Sep 2025

Swee Lee

Comfortable Hotel

The hotel is comfortable. We arrived late night and just spent a night and it's good enough for a short trip. It's located at a very happening with lots of bars and a busy district but the street of the hotel is quiet. There are many restaurants and right at the corner there is a very nice and tasty restaurant selling Pho call Pho Quynh.

Friends_and_family Family

8/10

Excellent

08 Dec 2024

SANGHO

나쁘지않아요

여행자거리 중심가에 있어서 주위에 식당 바 세탁소등이 많이있어 여행하기편리합니다

Friends_and_family Friends

10/10

Exceptional

31 Mar 2024

Mai Nhu Quynh

Ở trung tâm nhưng không ồn ào, phòng sạch sẽ, vệ sinh tốt, rất an ninh, anh chủ rất nhiệt tình dễ thương

Friends_and_family Friends

6/10

Pleasant

24 Nov 2023

isao

部屋は広い方だけど深夜まで周りが騒がしいかった。

Leisure Self

10/10

Exceptional

15 Oct 2023

TAKAKO

The stuff were very kindly. So we could enjoy our trip. We will recommend the hotel.

Leisure Family_with_children

6/10

Pleasant

19 Dec 2022

hayo

Geht garnicht

Check in war erst nach 18 uhr
An Rezeption war nie jemant zugegen
Auf der Strasse vor dem Hotel nach der Tel.Nr.für die Rrzeptionistin gefragt
Alles in allen nie wieder

Friends_and_family Friends

2/10

Poor

13 Dec 2022

Mark

Rezeption war bei der Anreise und Abreise nicht besetzt .
Zimmer waren um 14 Uhr noch nicht bezugsfertig, erst ab 17 Uhr und von der Rezeption war niemand erreichbar.
Schlüssel haben wir bei der Abreise einfach auf den Tresen gelegt.
Zustand der Zimmer, war von ordentlich bis eins katastrophal.

Friends_and_family Friends

8/10

Excellent

03 Aug 2018

Long My

hôtel grand confort , bon rapport qualité/prix

grande chambre au calme, confortable (en particulier plusieurs tablettes)
matelas du lit un peu usagé sur les bords (on s'y enfonce en s'asseyant sur le bord du lit)
la connexion wi fi est parfois interrompue
aménagements aux standards européens

10/10

Exceptional

10 Jan 2018

Monica

Perfekt

Toppenställe, trevlig personal, rena och rymliga rum, superbra dusch, perfekt läge, bra frukost och underbart kaffe med fresh milk. Kommer gärna tillbaka

Family

10/10

Exceptional

11 Dec 2017

Ha jin

훌륭한 호텔과 직원들.

Great all.