Kawilal Hotel

10/10

Exceptional

05 Aug 2026

David

El desayuno es muy bueno. Contar con piscinas de diferentes temperaturas es genial, especialmente con niños pequeños.

8/10

Excellent

05 Aug 2026

Alexander

It was confortable but there was not an air conditioner and the day was a little bit hot ...I went for rest and in the morning there was a lot of noise from the street and I can hear everything...I will go back but just for the spa...the spa was incredible a 10/10

4/10

Poor

31 May 2026

Michele

We were disappointed with our stay and left early, forfeiting our second night because the noise was unbearable. The property photos are extremely misleading. Balconies appear to face a peaceful forest, but actually overlook a busy highway with constant traffic, loud mufflers, honking, barking dogs, and roosters crowing at all hours. We booked expecting a quiet, \"spa-like\" environment based on the listing, but relaxation or sleep was impossible. Furthermore, pre-trip communication was frustrating. The property ignored Expedia messages, forcing expensive international phone calls as they lack a WhatsApp contact. They also advertise thermal pools, but neglect to mention that locals can use the facilities. On a Tuesday, the pools were so overcrowded I couldn't find a chair. One of the pools were closed, and the remaining ones required an extra fee. Worse was the loud music played. This place could not be further from relaxing. The only enjoyable part of the stay was the steam rooms. While staff aren't responsible for outside noise, the listing must honestly reflect the setting. Management showed little concern for our issues.

Partner

10/10

Exceptional

26 Apr 2026

Estuardo

Amazing SPA, great service. Sauna and pools with different temperatures are so relaxing

10/10

Exceptional

26 Apr 2026

David

Great place to spend some family vacations. Good staff, really good breakfast option. The food (lunch and dinner) a little bit expensive.

Family_with_children

8/10

Excellent

18 Apr 2026

Katherini

The spa services, breakfast is too slow and on weekends is too many kids

Family

10/10

Exceptional

24 Jan 2026

Rochelle

The property is absolutely gorgeous and the staff is wonderful. On site restaurant is small but a decent amount to select from to eat. Rooms are clean and comfortable.

Leisure Partner

6/10

Pleasant

08 Dec 2025

Saul

Located in a very noisy location

Leisure Family

6/10

Pleasant

18 Jun 2025

henry

I’ve visited this hotel about five times with my family, and it has always been one of our favorites. It was my top choice because it offered peace, relaxation, and wonderful memories. But this time, I noticed some changes that made the experience less enjoyable.

1.The room didn’t meet the usual standards. The shower had very weak water pressure, and the safety box wasn’t working. I asked the lobby to open it, but no one followed up. The sink wasn't draining properly, but that was fixed the same day.
2.The jacuzzi wasn’t warm in the mornings like before, and I had to ask for adjustment every day. The chlorine smell was noticeably stronger, and the jacuzzi didn’t seem clean early in the morning.
3. Restaurant:
The food was great, but service was very slow. One morning I waited over 30 minutes by the pool for someone to take my order and had to go to the restaurant to ask. I also had to follow up several times for basic requests. One night, I wanted to order a glass of wine, but they said they only had one glass left. When I asked if I could order a bottle instead, they said yes, which felt odd. I also saw another guest upset after being told there was no more wine, only to watch a staff member carry two glasses out for room service.

The hotel still has charm and privacy, so I’ll likely return. But if service doesn’t improve, I may reconsider. It seems staff was reduced, which affected quality. I hope they address this and return to the high standards I’ve enjoyed in the past

Leisure Family_with_children

10/10

Exceptional

22 May 2025

Ana

Beautiful pool and spa with thermal water! Only hotel guests are allowed to have use of the installations. The massage was amazing! I would love to go back

Leisure

10/10

Exceptional

19 Jan 2025

John

I would not have been able to afford staying at a place like this in the US or Europe. Just amazing amenities and attention to detail all around

Leisure Self

6/10

Pleasant

01 Sep 2024

Edwin A Nolasco

We liked that it was clean and very friendly staff. We didn’t like the noise, not noise resistance room and the worst no AC!! It was hot and humid inside!

Leisure Partner

8/10

Excellent

06 Aug 2024

Claudia

The service staff from the restaurant, as well as the st Teresita staff was amazing except for the reception at the hotel and the scheduling staff, Vanessa did a horrible job to make my service schedule and made everyone in the property to remake the schedule and had to stay on a longer hours to accommodate me and my mother so we could have the services as should. Also please make sure to have it offer a different menus of prices for Third party vendors such as booking with Expedia so there are no misunderstanding or False advertising and overcharges at the counter as it happen to me so the client can have a better way to organize and have the correct budget without surprises! Thank you

Leisure Family

10/10

Exceptional

12 May 2024

Dinora

Very satisfactory and looking forward to coming back.. excellent treatment.

Self

10/10

Exceptional

08 Mar 2024

Edwin E

Keep up the good work.

Leisure Partner

10/10

Exceptional

16 Feb 2024

Juana

Everything was great!

Leisure Partner

8/10

Excellent

20 Apr 2023

Edgar

Good people, good service

Leisure Family_with_children

2/10

Poor

27 Dec 2022

DU HWAN

Fue una experiencia malísima, habitación lleno de zancudos. cama también todo húmedo.

Nos decimimos salir 8pm

Friends_and_family Family

10/10

Exceptional

17 Aug 2022

Rosemarie

Spa and nature all in one

Leisure Partner

8/10

Excellent

05 Jul 2022

Alicia

El hotel es lindo y pequeño, ideal para ir en pareja.
Se encuentra en medio de Amatitlán, el día que nos quedamos había fiesta en la calle de enfrente y se escuchó la música hasta el amanecer.

Leisure Partner

8/10

Excellent

25 May 2022

Johnell

Kawilal

The hotel was nice only downside they didnt have much for us to eat, we are plant based. Besides that everyone was nice and the service was good. I liked the hot springs pool and my chiro massage was nice at the spa.

Friends_and_family Friends

2/10

Poor

03 May 2022

Amber

Never again

My friend chose this hotel specifically for the thermal spa at Santa Teresita. It directs you to kawilal but everything is additional and added on. My friend didn’t read the previous reviews either or else we would’ve avoided this at all costs. Restaurant options weren’t great. The hotel is in the middle of a toxic industrial area that looks like a slum. There is NO air conditioning in the room and the room is super humid. The road noise is deafening and noise from the town is deafening. The website says services in English and Spanish - they’re only in Spanish. This was frustrating because I don’t get paid to be a translator and I don’t want to have to act as a go between. There’s no information about services or where. The maps are confusing. One positive thing is the room was clean but whatever they use to clean the floor causes a film that I almost slid and fell on three times. Even more dangerous when getting out of the shower. The restaurant staff was nice. ZERO communication that while breakfast is included YOU HAVE TO PAY FOR DRINKS WITH YOUR BREAKFAST. Why not be upfront about this? Positive note, I asked for express laundry service and it came back quick for a good price. I’ll never stay here again. We opted to lose the night stay and drive back to antigua in traffic to spend the evening there where it was much quieter and comfortable…

Friends_and_family Friends

8/10

Excellent

14 Feb 2022

Jose

Super comfortable. Staff was very friendly. Great food.

Leisure Partner

10/10

Exceptional

12 Feb 2022

Nancy

The hotel is located in a beautiful area, ringed by mountains. The landscaping they did was beautfiul. Our room was large and lovely with a private balcony to enjoy the views. The restaurant provided lots of space between guests so felt COVID-safe. Had wonderfu massages. Would highly recommend.

Leisure Friends

10/10

Exceptional

22 Dec 2021

Roslinda

Hotel room and all the property very clean, very professional and friendly staff, their food menu is good for a person that stays for one or two days the food is delicious but there is no much variety in the menu if you stay for more than 2 days in the hotel. I will recommend this place i will come back soon, the Sauna and massage are excellent.

Leisure Self

10/10

Exceptional

21 Oct 2021

Mariah E

Stay here if you can!!

Absolutely incredible!

Friends_and_family Friends

10/10

Exceptional

07 Jan 2021

Verified traveler

Environmental Spa Hotel

The hotel is well designed and the amenities like the spa services with thermal baths, massages, etc. were very nice.

Partner

10/10

Exceptional

07 Dec 2020

Alex

la arquitectura y la abundante vegetación, así como el buen servicio

Leisure Family

10/10

Exceptional

03 Apr 2020

Emanuel

Great!

Great service, although the facilities were semi-closed because of the National coronavirus curfew they went about and beyond to take care of me. The facilities are gorgeous and hope to come back once all the facilities are open.

Business Self

10/10

Exceptional

01 Mar 2020

Arody

Its a wonderful place to rest friendly stuff i love to stay at this hotel

Leisure Family_with_children

2/10

Poor

02 Jan 2020

Verified traveler

I waited 3 hours and 20 minutes to get a massage, but no one showed up. The reception only said to wait

Friends_and_family Family

10/10

Exceptional

20 Jul 2019

Verified traveler

Great people! Food is good, spa is great rooms are nice!

2/10

Poor

05 Jul 2019

Verified traveler

You double charged the cost of my stay, Need to get in touch with you ASAP

10/10

Exceptional

09 May 2019

Verified traveler

Great breakfast but evening meal selection not so good.

Leisure Family

8/10

Excellent

08 May 2019

Verified traveler

We loved the unique hotel and grounds. However, it overlooks a poor city... you can’t really tell from the pictures. Also the restaurant closes at 8:30pm.. we arrived at 8:40 and there was nothing to eat... kinda bummed. Glad I brought snacks and we raided the small offering mini bar. The food was great at the restaurant and we enjoyed the spa next door,

Leisure Family

10/10

Exceptional

22 Apr 2019

Verified traveler

Room is clean, good food at the restaurant, very private hot pool.
Can enjoy with family every time I visit here.

But pretty noisy at night from the party outside of facility. Come here to relax, but it is hard to relax at night due to loud music.

Leisure Family

10/10

Exceptional

07 Mar 2019

Verified traveler

Very comfortable, clean and friendly service.
Excellent food too.

Friends_and_family Family

10/10

Exceptional

15 Feb 2019

Verified traveler

Amazing property with unique rooms. The restaurant and pool area is also spectacular.

Leisure Partner

10/10

Exceptional

20 Oct 2018

Verified traveler

Excelente service, food is great , pools are excelente

10/10

Exceptional

13 Oct 2018

Verified traveler

I request a romatic dinner and everything was just perfect the stuff was great

8/10

Excellent

02 Aug 2018

Obed

Beautiful hotel, but no AC

Everything was beautiful. The only bad thing is that there are no AC units. Only a fan. So you uave ti open the patio door, but when you do open the patio door, the fly’s come in. Breakfast was awesome and the pools beautiful.

Friends

10/10

Exceptional

30 Jul 2018

Madeleine

delightful

elegant and relaxing

Family

8/10

Excellent

18 Jun 2018

MIA

Nice hotel to stay, had 2 spa/massage inside of hotel - new installation. but i found masseuse is not good as before experience, she had very loud voice and very rough hands. When she delivered towels to massage room, she just throw it on the table, it seems she doesn't care her client. I had almost 15-16 times massage experience here in Kawilal ( Santa Teresita) , this time was worst. even though I tipped.

10/10

Exceptional

16 Apr 2018

luca

Amazing quiet green hotel

Amazing hotel with hot spot water swimming pool, amazing views, super nice hotel

10/10

Exceptional

22 Feb 2018

The Hernandez

Excellent eco green hotel

We spend just one night at this hotel and we did not expect to have such a great experience. The hot springs pools were amazing. The hotel pool is not big but it’s big enough for the hotel guests. We will return in the future and recommend it to our family and friends. Keep up the good work!

8/10

Excellent

22 Dec 2017

carlos

Nice place to stay and relax

Close to town but far from town. A wonderful place to stay and relax. People are really friendly and make your comfort their priority. Food is good and pools are nice and warm. The Jacuzzi was a bit dirty but it was some people before us that left paper and other stuff in there. We used the pool instead that was amazing. The only suggestion will be to trim the trees to create a better view if town at night from the pool

10/10

Exceptional

13 Nov 2017

Verified traveler

Hotel is impressive. Amazing in every way. The only drawback is that the tranquil setting is disturbed by the loud traffic of the nearby road.

10/10

Exceptional

13 Sep 2017

Verified traveler

Very unique hotel

We stayed for one night at the beginning of our trip to Guatamala. We liked it so much we booked 2 nights at the end of our trip. The rooms are the most unique we have ever stayed in. We loved the natural hot springs pool and we had access to the pools at Santa Teresita spa. It was a great way to begin and end our trip.

10/10

Exceptional

10 May 2017

Michele

The level of service provided was incredible. Everyone at this resort including the groundskeepers were so friendly and helpful. I will definitely recommend and return to this hotel.

Family

2/10

Poor

03 Mar 2017

Rachael

Horrible hotel

This was the worst stay in Guatemala during our entire trip. We got food poisoning from the restaurant and asked the hotel for medication which they didn't carry. The outside area was to dangerous to walk anywhere and the dogs and roosters were very loud all night long. I ran a high fever and threw up all night long, fighting my partner for the bathroom as he was extremely sick as well. Spending over 100$ in Guatemala everywhere else left us feeling fine expect for this hotel. Absolutely horrible quality. We will never return here and I advise anyone else to stay elsewhere!

Partner

10/10

Exceptional

17 Feb 2017

Walter

Very calm and relaxing!

Hotel overall is amazing, very nice

Partner

10/10

Exceptional

26 Jan 2017

Grayson

Amazing spa

Great experience with exceptional onsite spa services.

10/10

Exceptional

21 Jan 2017

Jeffrey

Fantastic place to retreat and relax!

Beautiful venue! Highly recommend staying at the hotel, as it includes use of the adjacent spa's thermal pools and the Jacuzzi. Stay during the week and you will likely have the hotel's own thermal pool and Jacuzzi to yourself. The staff is extraordinarily friendly and accommodating. The restaurant at the hotel, Las Mengalas is amazing--food is creative, creatively presented, and delicious! It was better than the restaurant at the spa, which while not bad, was somewhat bland. I also recommend the Sauna-Thermal Package at the spa--good value for a 50-minute massage and 75 minutes in the sauna with eucalyptus. I did not see the need for the Thermal Circuit, as you can create your own through all the other pools. Only negatives of the hotel are that, despite being high above the city of Amatitlán, you do hear traffic noise in the morning, so bring earplugs. Also, lighting in the room is ambient, so it is a bit dark in the evening. That said, this is a fantastic place to retreat, work and relax.

8/10

Excellent

16 Oct 2016

Barbara

Modern earth home rooms with amazing thermal pools

The room is a modern earth home with open outside space, great airflow through the room . The breakfast we ordered was beautiful with fresh squeezed orange juice. The Santa Terisita thermal pools were so relaxing and beautiful, and we had the whole hotel pool which has thermal waters all to ourselves. Would go again if we lived in Guatemala.

Partner

10/10

Exceptional

25 Sep 2016

Gary

Beautiful Eco Hotel

The thermal baths are amazing both at the hotel and at Santa Teresita spa below with access included. We did have an unexpected charge to experience the thermal circuit treatment, but we'll worth the extra 130 Q. I must also mention the beautiful view and amazing food in the on-site dining.

Partner

8/10

Excellent

15 Jan 2016

Verified traveler

Relaxing

Hotel is far from Antigua and Guatemala City but they can arrange transfers. Was perfect for us as we had an exhausting Central America trip that ended here so we needed the relaxing time but there isn't much to do at night and it isn't a safe area to wander outside. Massages were just ok.

8/10

Excellent

04 Dec 2015

Richard Y.

Family Trip to Guate

The Hotel and staff are amazing. Everyone is polite and accommodating. The rooms were clean but we needed to bring some defects to their attention. All our issues were solved.
The only real complaint is the restaurant. The food is average quality but the servers do not understand the order in which to bring food to the table. Expect to get all your food slow and at once. Sometimes, you may get cold food.

Family

10/10

Exceptional

11 Feb 2015

Michelle

Weekend getaway!

Just lovely! So relaxing....

Family

8/10

Excellent

29 Nov 2014

Roberto

Great time in Kawalil Hotel in Amatitlan, Guate

Had a great time and enjoyed the hotel. Except for bathroom (it was a great set-up except it was very hard to get in and out because of the height of the tub). I had my mother in law with me and she had a difficult time getting in and out. Also, the hotel request only two adults with up to two children but the setting would be good for two couples and you would get more tourists coming in.

Family

10/10

Exceptional

18 Oct 2014

tina

Very Cool Place

We really enjoyed the whole hotel, we did the Santa Teresita thermal pools and that was amazing. That should not be missed. Also had massages and that was great as well. Food was good, service was great. Be aware that this is an eco hotel and there is not air con, and it can get warm but there is a ceiling fan in the room. Loved this place and would go back again for sure.

Partner

10/10

Exceptional

07 Aug 2014

Samantha

Perfect perfect hotel!!

This was one of the best hotels I have every stayed in. It is absolutely beautiful and super clean. It's very small so each room has a fantastic view. The city outside the hotel isn't great but the front desk can arrange transfers for you to go to different places. They also have great activities in Guatemala that they plan. If you don't arrive for breakfast, they will call you to deliver it to your room so you don't go without. They were the most friendly staff ever and they spoke English. I would definitely stay here again!!!

8/10

Excellent

28 Jul 2014

Ambelamps

Nice hotel in an odd location

This hotel was clean and had very nice rooms. The restaurant was also good. We didn't use the spa which seems like the main reason to come here. That's our own fault but if you're not going to the spa then this might be a slightly pricier than necessary choice for the area.
The pool and hot tub were good too.

Partner

6/10

Pleasant

19 Apr 2014

Oscar

Good place to relax

Its good place to relax with the family but only think the pool it's so small and the food don't have variety.

4/10

Poor

22 Nov 2013

Verified traveler

Big Mistake

Hotel is beautiful. Built right into the side of a large hedge. Lush garden feel with brightly colored flowers all around. Actual property is very safe with great security BUT very small. Not even large enough for an evening stroll after a meal. Rooms are clean and make you feel like you are perpetually in a spa which was neat. None of the staff at the hotel or restaurant spoke English. I was unable to get any help to plan excursions or activities outside of the hotel. The town around the hotel is seemingly dangerous and does not offer and outlet for walking/running/browsing/dining. A great place for a one night-two day stay, but nothing extended.

8/10

Excellent

08 Mar 2026

Johan

Stannade bara 1 dag och hann inte bada så mycket. Poolerna var varma och charmiga.

Partner

10/10

Exceptional

07 Jan 2026

Natalia

Las habitaciones son muy buenas, el desayuno estuvo muy bueno, las camas agradables, la atención del personal es muy buena. Solo se tiene que tomar en consideración el ruido de la calle en las habitaciones, es significativo especialmente durante el día.

Leisure Self

8/10

Excellent

22 Jun 2025

Gunther

El lugar es espectacular con aguas termales por todos lados, nos encantó y cuenta con un área exclusiva para niños, la habitación es amplia, cómoda y relajante.

Puntos de mejora: notamos presencia de humedad en la habitación y la refrigeradora no funcionaba. Por otro lado, los precios del restaurante son bastante elevados y la calidad de la comida no justifica el precio.

Friends_and_family Family

10/10

Exceptional

14 Nov 2022

EDGAR

Excelente lugar para relajarse

Un bonito lugar para relajarse. Buena comida y servicios de spa

Partner

8/10

Excellent

17 Oct 2022

Verified traveler

I was checked in 3 o'clock, but I was less prepared and I was able to get into the room at 3:15.

Friends_and_family Family

6/10

Pleasant

08 Jul 2022

Oliver

Habiamos pedido de cenar antes de las 8, para las 10 preguntamos que qué era lo que estaba pasando con la cena... a lo que contestaron que nunca se hizo la orden y que no podian hacer nada por nosotras, y asi nos quedamos sin cenar :(

Friends_and_family Friends

10/10

Exceptional

18 Feb 2022

Jose

Recomendado!

En general una excelente experiencia. Siempre es una gran opción para descansar, cerca de la ciudad.

Habitaciones preciosas, amplias y limpias. Los recomendamos ;)

Partner

10/10

Exceptional

14 Feb 2022

Lucia

RECOMENDADOS

El lugar es precioso, habitaciones espaciosas y limpias en un ambiente rodeado de naturaleza para poder desconectarse de la rutina y cotidianidad, obteniendo un tiempo de relax.

Partner

8/10

Excellent

06 Jan 2022

Sergio

Buena experiencia, personal recepción poco amable

Una experiencia casi tan grata como hace 2 meses cuando visité el lugar por primera vez. Comida y servicio en el área de restaurante, de lo mejor. Limpieza y estado general de las instalaciones, muy bien. A diferencia de nuestra estadía anterior, parte del personal de recepción (lobby) y la Gerente de turno, dejaron de lado la calidad en la atención al cliente, son poco amables y poco atentas, algunas ni contestan las inquietudes o lo hacen de mala gana. Vi a algunos huéspedes molestos al realizar el check out, ojalá corrijan este tipo de acciones.

Friends_and_family Family

10/10

Exceptional

12 Nov 2021

Sergio

Excelente hotel muy cerca de la ciudad

En general un excelente hotel al que sin duda volveré. Instalaciones cómodas y muy limpias, habitaciones amplias y bien diseñadas, personal sumamente amable, buena comida; rebasó mis espectativas. Su piscina y su jacuzzi lo hacen ideal para relajarse y disfrutar la estadía sin preocuparse de buscar otras actividades para hacer.

Friends_and_family Family

8/10

Excellent

30 Oct 2021

Sebastian

Entspannung am Pool und im Zimmer

Sehr schönes Hotel, Zimmer top, Aussenanlage sehr gepflegt. Perfekt für ein paar Tage Entspannung. Zum hotel gehört ein pool 36 C* und ein whirlpool. Nicht zum hotel gehört das Spa mit weiteren pools, extra Eintritt!

Partner