Name: Best Western Port O'Call Hotel Calgary
Address: 1935 Mcknight Boulevard Ne, Calgary, T1Y 6Y2, CA

8/10

Excellent

06 Aug 2026

Lisa

Always a nice stay

6/10

Pleasant

06 Aug 2026

Fallyn

The room was ok, there was a hair in the bathtub as well as one of the beds. The pool is crazy overcrowded, even during the 1 hour time slot that you're required to book if you want an evening swim. The hot tub was packed at all times and you basically just have to pressure people to give others a turn. The underground parking is a major hazard to any vehicle thats longer than a small car, it's a 1 way system and extremely tight turns under there. I ended up having to back out and go the wrong way only to find you have to push the button at the bottom so had to back up quite a bit again in tight conditions. There is markings on the walls down there from people scraping their vehicles trying to get around the tight turns.

8/10

Excellent

06 Aug 2026

Ryan

Staff was friendly and good in the restaurant was good

10/10

Exceptional

06 Aug 2026

Behnaz

Very clean room, nice and helpful staff. Good breakfast The pool is amazing

10/10

Exceptional

06 Aug 2026

Agnescila

Staff are very helpful. Very convenient

10/10

Exceptional

06 Aug 2026

Matthew

Clean rooms, helpful staff, and great waterslides for the kids!

8/10

Excellent

06 Aug 2026

Tiff

Stayed here on August 1st for one night. Utilized the pool, which was nice but you do need to sign up for a time and it's only one hour but that was plenty of time for us.
The hotel itself is clean. To note, my vehicle did get broken into in the parking lot of the hotel, window smashed and belongings taken. Other vehicles in the parking lot were broken into as well. They staff did clean up the glass in my vehicle which was nice of them. Just beware if you are staying in this area not to keep belongings in your vehicle (that for everywhere these days).

10/10

Exceptional

06 Aug 2026

MOSTAFA

Staff was amazing, helpful. Angela at the front desk and Virginia at the restaurant. Location is very good.

10/10

Exceptional

05 Aug 2026

Madison

Loved the water slides!

6/10

Pleasant

05 Aug 2026

Haroon

Average 🏨

6/10

Pleasant

05 Aug 2026

Tara

The waterpark was packed with very young children and not good at all for my older kids (14 & 16). The beds in the room were very comfortable but the fridge door and toilet seat were broken. It was ok for an overnight stay.

10/10

Exceptional

04 Aug 2026

Ashley

Highly recommend for children, pool is wonderful.

4/10

Poor

03 Aug 2026

MJ

The shower is leaking, our room wall side is very wet every after shower. The faucet of the shower is bad, heavy leaking while on shower.
Shampoo has no proper stock I hade to ask another shampoo again. Wifi is very poor. On and off every 2 minutes. No handsoap inside the room. Swimming pool is a bit small cannot accommodate large guests l. The slides is a bit risky bec the pool is just small. But I like their free ice bucket this summer. I will not recommend this to my friends, sorry. I felt off.

2/10

Poor

03 Aug 2026

louie

no words can say about this property so terrible stay

10/10

Exceptional

03 Aug 2026

Patrick

Clean room, nice staff.

10/10

Exceptional

03 Aug 2026

editha

The hotel was very nice and good, the thing is i booked with expedia.ca and in the add they said the free breakfast was included, when we go for the breakfast they charge us to pay for the breakfast that we eat, the staff said expedia.ca doesnt include the free breakfast, very dissapointing they even said expedia.ca is very confusing , so i will
Not booked with expedia.ca. Anymore my first and last to booked with them, coz they confused people with their advertising

6/10

Pleasant

03 Aug 2026

Brian and Lana

the hotel was ok, nothing over the top. I think the reason to go to this hotel would be the water park, which is very nice. The problem is it is too busy, too many children not following rules. It was also hard because in the evening you had to book your spot in the pool, which meant we missed our chance to use the toddler pool as it was closed for repairs when we could go. it was disappointing. the food was good but very expensive. It would have been nice to have breakfast complementary. I think I will be going to another hotel next time I am in Calgary.

8/10

Excellent

03 Aug 2026

John

I've stayed here a few times because it's consistent. The rooms and hotel are clean. The swimming facility is the biggest draw. The kids really enjoyed it. Outside of the rooms the property is starting to show it's age. If it's not winter I don't recommend the underground parking. The garage is super old and a little scary. There is no elevator and the climb back to the hotel is somewhat difficult.

6/10

Pleasant

03 Aug 2026

Alyssa

Pool area was great. The rooms were okay but stained carpet and even a rip in the carpet. Could use some updating and replacement of carpet. There were about 4 windows smashed in the parking lot Sunday morning.

10/10

Exceptional

03 Aug 2026

Melanie

The hotel was nice. Great to have the pool for the kids. Unfortunately the pool had some algae in parts, but they closed for cleaning the next day, and it was better.

6/10

Pleasant

02 Aug 2026

Katherine

Friday and Saturday, you are limited to 1 hour of water slide per day, due to peak volume. There is a secondary pool without limits on times. Pool amenity was nice, but would avoid a stay cation if you want swimming to be a core event as it will not be accommodated.

The rooms are dated. I worked here 20 years ago, and the decor hasn’t changed one bit in the rooms. Carpet is old, and buckling etc.

Sunday brunch was nice, would recommend staying for brunch, as it’s a reasonable price — better than most

8/10

Excellent

02 Aug 2026

Jenae

The inside pool and waterslides were a nice feature for our grown kids, but our room was poolside, so it was loud in the evenings when you are trying to go to sleep. The buffets and waiting staff were very good as well as the front desk.

6/10

Pleasant

02 Aug 2026

Marites

The room smells a bit weird, maybe from the carpet or from the air conditioned.

10/10

Exceptional

02 Aug 2026

Catherine

Very clean room and water park. Friendly staff. Angela was helpful.

8/10

Excellent

02 Aug 2026

Tyson

The hotel was great and we love having the pool access rooms, just don't plan on putting your kids to bed till the pool closes as its really loud. 😜

6/10

Pleasant

02 Aug 2026

Blaise

We had reserved a room with one king bed through Expedia and paid in advance. Upon check in, we received a room with two queen beds. We asked the hotel if there was a different room available as we just didn’t need both beds and figured if a larger group wanted that room, we could have a smaller one. The gentleman at the front desk said it must be Expedia’s fault and that there were no other rooms available. He was able to help us access the wifi though and our check in/out experience was pretty easy. The room was nice overall.

10/10

Exceptional

02 Aug 2026

Melika

Such a wonderful hotel. Very clean. And the room was so comfortable. But the pool is just for kids and the slide, so is not for swimming. Overall I highly recommend it.

10/10

Exceptional

01 Aug 2026

Courtney

The best place to stay with little kids. They had so much fun in the pool and the breakfast is great.

6/10

Pleasant

01 Aug 2026

Allison

The water slides were a big draw for us, and the kids had a great time. The staff did a good job of trying to time visits to the pool so it wasn't too busy, but it was still a complete zoo. The pool area had no towels for hours, and the area wasn't the cleanest, but that's probably more to do with the gross kids than the cleaning staff.
The room was decent for the price, but had the worst bathroom lighting I've ever seen.

10/10

Exceptional

01 Aug 2026

Samantha

The 3 pools

10/10

Exceptional

01 Aug 2026

Tracy

We loved the waterpark

6/10

Pleasant

31 Jul 2026

Alicia

When we checked into our first room it didn’t appear very clean and there were multiple stains on the carpet. Once we talked with the hotel staff about our concerns they were very accommodating with upgrading our room.
Breakfast at the hotel wasn’t great. Didn’t look much like the pictures.. Overall it’s just ok.

10/10

Exceptional

31 Jul 2026

Serge

Perfect spot to bring your family- water slides and pool were well maintained, and the breakfast buffet had something for everyone.

8/10

Excellent

30 Jul 2026

Jordan

Great pool for the kids!

10/10

Exceptional

30 Jul 2026

Luis Edmundo

Excellent customer service, great pool and delicious breakfast!

10/10

Exceptional

30 Jul 2026

Larry

Clean room and great waterside for the kids

6/10

Pleasant

30 Jul 2026

Stephanie

Very mediocre. Pool was decent enough and not too busy. If you get a pool side room you get unlimited access to the pool which is a bonus if you have kids. The downside is there is zero natural light, the sound of kids playing in the pool till 10pm and a strong smell of chlorine. The hotel needs upgrades for sure. Book for the pool, otherwise very $ for just a hotel stay.

8/10

Excellent

29 Jul 2026

Shams

Overall hotel is clean. Internet connection in night not working. All things ok

6/10

Pleasant

28 Jul 2026

yusaku

This is an older hotel that looks like it was built in the 1980s.

The room was not very clean. There was leftover garbage and hair in the unit, which was disappointing.

The water slides are great, but they were extremely busy, and we were only able to use them for about an hour.

During the summer, the hotel seems overpriced for what it offers.

Overall, I would not recommend this hotel.

10/10

Exceptional

28 Jul 2026

Trevor

All was good. Did have an issue trying to get towels in the pool area.

10/10

Exceptional

28 Jul 2026

Michelle

Room was great nice and clean. Staff were amazing friendly and very helpful. Would definitely stay there again.

10/10

Exceptional

27 Jul 2026

Jordan

Went here on a family vacation with two young children and it was the perfect hotel. Water park was the highlight, though very busy and had to book timeslots during peak hours in the evening. Very clean, well maintained and spacious room. Loved it and would stay again if in Calgary!

2/10

Poor

27 Jul 2026

Amanda

I was very disappointed in the overall state of the hotel.

The pool, which was a main draw of the hotel, was only able to be “booked” at specific time slots, wasn’t well maintained. I sliced the bottom of my foot on the pool floor, the stairs were green with algae and dirty. I heard a guest in front of me voice the identical concerns and was met with resistance and dismissal so I didn’t bother to say anything at the time. Also, the time slots, yes, I was messaged about it ahead of time, but 9-10pm is not possible for a toddler to stay up until. I had to essentially bargain for time when we got to the hotel. My girl was crushed thinking we couldn’t go, because the time slot was full. I had sent a message ahead of time asking for early access to the room to use the pool and that was ignored.

The room itself was also awful and rundown. The mattress was by far the worst I’ve ever seen in a hotel. Super lumpy, the pillows were lumpy and hard like a rock. I slept so horribly.

Not to mention the bath tub stopper was broken and couldn’t plug as a bathtub and there was blood and snot (or something) on the wall by the sink. Very disappointed, will not return.

For how much they are charging per night some serious upkeep is needed.

10/10

Exceptional

27 Jul 2026

Natalia

Happily surprised to say this was the best hotel of our trip to Calgary, Banff and Drumheller this summer. The pool was excellent. We didn’t need to use the wrist band system since both times we went swimming in the morning and my little guy loved it. We had a couple room issues but the staff was very helpful. Breakfast was included in our rate and was fine, with a very big selection of what you’d expect breakfast food to be. We ordered room service for my six year old and it was very good. The hotel is perfect for families.

6/10

Pleasant

27 Jul 2026

AMANDA

The hotel room was clean, shower was strong and fantastic, a/c worked very well; although I don’t know after our stay if it was worth staying because of the water slide- that’s why I picked this place- I likely won’t again. There is pieces of plastic that stick of of the water slide at the top that injured my child badly, his knee is still swollen, he couldn’t walk after and struggled for days after ( we have to see a dr when we get home as it’s extremely swollen still) . I informed a staff member “ Prince” nothing was done, then due to my son being in extreme pain I called down to tell staff again, and again nothing done, to my knowledge they never even investigated the piece. Upon leaving staff didn’t know at all. I tried 4x with the maid to get towels and each time she said she would bring them and never did later that night we had front desk bring us some. It would be really nice to have bottled water in the room with the cost being higher. At least a few. Breakfast was subpar- it was barely edible but got us through although on Sunday when they switched from breakfast to buffet the staff -waiter was rushing us to eat and leave. Over all it is in a safe location, for the most part hotel was clean. I definitely think a life guard should be watching or something as slides not overly safe due to people not moving or doubling up. Lots and lots of families so prepare for noise. It is only a matter of time before someone breaks a leg or knee on that piece.

10/10

Exceptional

26 Jul 2026

Myra

Great room, lots of space. Lovely bathroom good pressure in the shower
Great for families with the pool
Very helpful with the airport shuttles
Highly recommend!!

10/10

Exceptional

26 Jul 2026

Landyn

Us and our 4 kids really enjoyed this hotel! The staff were so kind and helpful. The front desk agent and the maintenance man were incredibly helpful in getting our toddler’s remote control truck up and running. The pool was also so fun! I wish we didn’t have to book time slots but an hour was enough! Also loved the room service. Would return for sure!

10/10

Exceptional

26 Jul 2026

Megan

My son absolutely loved the water park and my husband loved the gym.

10/10

Exceptional

26 Jul 2026

Heidi

Clean hotel, helpful and friendly staff, the only downside was the pool is extremely busy so you need to book an hour time slot on the same day in order to enjoy it.

10/10

Exceptional

26 Jul 2026

Julia

Everything was excellent!
The one thing that I could ask for was that the pool would have been open past 10pm, until 11pm would be better, because after a full day out sometimes we could only get to the pool by 9:30.

10/10

Exceptional

26 Jul 2026

Sarah

We love staying at this hotel and will definitely be back.

4/10

Poor

25 Jul 2026

David

Nous avons choisi cet hôtel pour la fin d’un voyage et notre fils était content de pouvoir se baigner. Par contre, l’accès à la piscine était restreinte et nous avons eu seulement une petite heure de jeu. Nous avons choisi spécifiquement cet hôtel. De plus, la chambre donnait sur la piscine. C’était sûrement la chambre la plus humide que nous avions eu dans un hôtel. Plus le bain ne se vidait Pas lorsque nous prenions notre douche. Ah oui et les photos du site qui montrent les chambres ne sont Pas les mêmes que la chambre que nous avons eu, beaucoup plus vieux et aucune fenêtre. Très dommage

10/10

Exceptional

25 Jul 2026

Miles

Nice

10/10

Exceptional

25 Jul 2026

sharilyn

The staff went above and beyond
Paying for buffet breakfast was so worth it, so many options and staff was fabulous
Two pools , one at Waterpark one at gym
Sauna in gym turn on before going to pool so hot when done
The staff made this place extra great

10/10

Exceptional

25 Jul 2026

Lori-Ann

Rooms were a nice size. Beds are comfortable. Breakfast was top notch.

6/10

Pleasant

25 Jul 2026

Krista

Room wasnt very clean. Pool was amazing but we were only allowed to be in there for 1 hour because it was busy. Disappointing for the kids when the reason we booked the hotel was to go swimming for the night.

10/10

Exceptional

24 Jul 2026

Christie

Loved our stay here! Hotel is old and showing its age however everything else is awesome! Will be back!

8/10

Excellent

24 Jul 2026

Brad

Our stay was Monday to Friday .. We had a room with 2 queen beds .. two adults one 7 year old.. the room was clean and well kept .. the television reception was glitchy … the last morning there was no tv programming .. front desk advised Rogers was dealing with technical issues with the television and the internet and the issues would be resolved within the hour ..

Room service .. we ordered dinner in Monday night .. housekeeping did not take the service tray back to the restaurant.. we saw a room service tray left in the hallway for 2 days .. housekeeping obviously feel that ‘it’s not my job’ and that is probably true .. I had to call the restaurant back and tell them the tray could be picked up ..

The breakfast buffet had the usual fare and service was good..

The pool was awesome !! .. the hotel has a one hour time slot booking policy after 5 PM so the pool doesn’t get too busy .. there were 2 water slides that kids were using lots of.. the pool is only 4 feet deep at the deepest and 2 feet deep in the shallow end .. there was a deeper hot tub for adults and a shallow hot tub for children.. common area wastebasket weren’t always emptied and the parking lot had garbage laying around .. these reflect a poor housekeeping attitude..

We rated our stay a 4/5 as the positives outweigh the negatives .. we would stay again and expect better .. hopefully ..

10/10

Exceptional

24 Jul 2026

Elizabeth

Amazing experience I will most definitely be staying here again. The location was perfect. Close to everything. Staff was great. Did not use the pool amenities unfortunately however they were very busy and clean.

2/10

Poor

24 Jul 2026

Corinne

We are both adults and our room was looking over the pool which was very noisy. Kids were yelling and screaming from pool and hallways

8/10

Excellent

24 Jul 2026

kayley

yes

6/10

Pleasant

23 Jul 2026

Tammie

Rooms could be cleaner. Not horrible but stains on the carpets. Pool was crazy busy. Had to book a 1hr time slot to go with our kids, didn’t expect it was such a busy hotel so that’s on us. The toddler pool unfortunately had some sort of kid accident at the top of the small slide so we opted to go in the other pool with the big water slides instead.

10/10

Exceptional

23 Jul 2026

Darrell

The pool was a nice feature. The rooms were spacious especially having a 3 year old with us.

8/10

Excellent

23 Jul 2026

Dennis

I liked the breakfast restaurant and the room service from Jetz. The food was good in both places. The pools were fun.

10/10

Exceptional

23 Jul 2026

Ramsie

The room was a good size and the pool was a lot of fun for young families. Definitely recommend the stay. Even though it’s close to the airport the sound never bothered us much.

10/10

Exceptional

23 Jul 2026

Emory

Best hotel in Calgary for families who love waterslides and parks!! Always so enjoyable to stay here.

10/10

Exceptional

23 Jul 2026

Shawn

My second time at this hotel, especially if you go with kids or grand children.

10/10

Exceptional

23 Jul 2026

JoLynne

no coffee available outside of the room machine, but otherwise was easy to navigate, room was clean and staff were helpful.

6/10

Pleasant

22 Jul 2026

Semah

We booked queen bed room but they gave us double bed. For use pool you can only access 1 hour. Toddler slide was close afternoons.

6/10

Pleasant

22 Jul 2026

Kerry

Was disappointed that you could only reserve the pool for 1 hour of usage/day...we would have chosen another hotel had we known that.

8/10

Excellent

22 Jul 2026

Stacey

We enjoy best western port o call for our family, as the pool is very nice on their property. It can be very difficult (almost impossible) to get through by phone, but in person at the desk, the staff are quite kind and helpful. We would recommend staying here.

4/10

Poor

22 Jul 2026

Wanda

The wifi wasn’t working properly and no one told us about a code to ask for until we were checking out and I mentioned the wifi not working. One of the reasons I chose this place was for wifi.

10/10

Exceptional

21 Jul 2026

Dannielle

The pool was great fun if a little busy, but that is to be expected in the summer. Breakfast buffet was delicious, and rooms were comfortable. The staff was great as well, check in and check out was smooth.

Family_with_children

10/10

Exceptional

21 Jul 2026

Khaled

I liked the pool. The room was overlooking the pool so it was so noisy in the morning. There was a stain in the carpet the really was upsetting, like it was a spelled yogurt or something like that and it was not cleaned properly. But for one night stay and the kids liked the pool. I would say overall experience is 5 star. My recommendations to management is to make sure rooms are cleaned properly before new guests arrive. I have to say that the security and safety in hallways, elevators and all hotels amenities were perfect. Everything is accessible only with room key. I would stay again but next time I will make sure I get a cleaner room.

Friends_and_family Family

8/10

Excellent

21 Jul 2026

Tim

The water slide was better than expected. Beds were comfortable and staff were very friendly.

The room was nice but the A/C had mold in the vents. Also, you could hear the people in the pool and outside in the hallway. The door seal was not very good and allowed much light in.

Family_with_children

10/10

Exceptional

21 Jul 2026

Wendy

Clean Room
Staff
Family Friendly

Family_with_children

10/10

Exceptional

21 Jul 2026

Candice

C'était parfait pour une nuit

Friends_and_family Family

2/10

Poor

21 Jul 2026

karry ann

Vending machines and ice machines didn’t work hotel was filthy beds uncomfortable hotel had a funky smell was given the wrong room staff did send a refund for the difference would not stay again

Partner

8/10

Excellent

20 Jul 2026

Cory

All in all it was good. Unfortunately the ppl travelling with us could not fit their factory sized truck in the underground parking lot, as it was about 1.5 inches too tall, we specifically booked here as leaving a vehicle outside in Calgary in July for a week is a hail risk. They ended up having to take it to the airport and pay to leave it in covered parking. Lots and lots of kids in this hotel due to the water slides and pool.

Partner

8/10

Excellent

20 Jul 2026

Dylan

Pool was great

Friends

6/10

Pleasant

20 Jul 2026

Rajvinder

Staff were great and property is clean. Rooms are very old and dingy though. They have an old property smell that does not go away. Carpeting and drapery are ancient. Pictures are brightened up but actual rooms are dark and musty. Bathrooms are old as well.

Pool was nice but a lot smaller than the pictures show. Also old and in need of updates. Hot tub was closed for all four days we stayed.

Family_with_children

10/10

Exceptional

20 Jul 2026

Evan

.

Family_with_children

4/10

Poor

19 Jul 2026

Tina

Our family stayed here for two nights and it was just alright. The rooms were clean and the king bed was comfy however the pull out couch was disgustingly dirty and very uncomfortable. If you want to sleep on direct springs, you’ll be fully satisfied. The day we were set to arrive to the hotel I got a message saying that the waterpark is by reservation only (1 hour slots) on Friday and Saturday after 6:00 pm. I am not sure if i missed it when I originally booked but I think this memo should be made aware of when people are booking. If you are planing to stay here and spend the evening chilling at the waterpark book else where. Waterpark and or pool is great entertainment for kids so this was highly disappointing. I would have booked elsewhere if I was made aware of this earlier. The waterpark is fairly clean. I witnessed at least 3 kids slip on the stairs to get to the shoe area so please be careful. The elevator floors were also very slippery due to water not being mopped up on the regular. Our stay was alright, would I book here again, definitely not. They also hold your damage deposit for 3-5 business days..a little excessive and inconvenient if you ask me.

Family_with_children

8/10

Excellent

19 Jul 2026

JIN

Good place for family stay with in door water park. Shuttle service is convenient.

Self

4/10

Poor

19 Jul 2026

Prabhjot

Bugs in the washroom , stains on the bed sheets and in swimming pool people are spitting .

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Brandie

Everything was very good. Stayed 4 nights have no complaints

Family_with_children

10/10

Exceptional

18 Jul 2026

Bobbie

rooms are spacious lots of mirrors and clean
staff are excellent, we had issues with booking, and the hotel was very considerate in accommodating us

Family_with_children

10/10

Exceptional

17 Jul 2026

Xinting

Suite is tidy and clean. My kids love the water park!!!

10/10

Exceptional

17 Jul 2026

Melody

We had a fabulous time during our stay and enjoyed the pools, fitness facilities and proximity to the airport.

Friends_and_family Family

8/10

Excellent

17 Jul 2026

Deneen

The property was clean including the pool area but you are starting to see wear and tear in the rooms.

Family_with_children

4/10

Poor

16 Jul 2026

Steven

There was no communication prior to check in. We had driven 9 hours that day and planned to have our kids burn off some energy in the pool for a few hours. But when we arrived they had implemented a reservation system for the pool because of the stampede, so we were rushed to the pool for only 45 minutes, when our plan was for 2-3 hours. As well, hot tub was out of service, which would have been great after a long drive.

They could have emailed us in advance so we knew about these things and could plan differently or adjust our reservation.

Family_with_children

10/10

Exceptional

16 Jul 2026

Kimberly

The water park was a hit with my teen age sons.

Family_with_children

10/10

Exceptional

15 Jul 2026

Fernando

Aside from not AC in 7th floor (one controlled temp for whole floor), hotel was great. Water park was super cool.

Partner

6/10

Pleasant

14 Jul 2026

Amanda

Have stayed here before and enjoyed it. This time we had to pay triple the price because of a local event that we didn't even attend. Not pleased with that. The breakfast is way overpriced and should be included for that room price. The pool was nice but the kiddie pool has lots of mold in it.

Family_with_children

8/10

Excellent

14 Jul 2026

Makarios

Staff was awesome and hotel was really good

Family_with_children

10/10

Exceptional

14 Jul 2026

Jennie

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