Name: Best Western Premier Calgary Plaza Hotel
Address: 1316 33 Street Ne, Calgary, T2A 6B6, CA

10/10

Exceptional

03 Aug 2026

Parmdeep

Very good and clean room.

10/10

Exceptional

03 Aug 2026

Serena

My second time staying here, and I really appreciated how helpful and efficient the staff were. I used all the amenities, and most of the time had either the gym or pool alone with my family. My only complaint is you get a discount voucher that cannot be used for breakfast (the only times we ate at the restaurant haha.)

10/10

Exceptional

29 Jul 2026

Brian

Just an overall beautiful hotel

10/10

Exceptional

29 Jul 2026

William

We had to make emergency plans after we went to another hotel which was a complete disaster too to bottom, managed to book here on very short notice, everything was great. We enjoyed our stay! Would definitely recommend

6/10

Pleasant

27 Jul 2026

Rodney

Desk staff were hard to understand.

10/10

Exceptional

27 Jul 2026

Juan

The hotel is very clean and the staff is super kind!

8/10

Excellent

26 Jul 2026

Pamela

Loved the stay. Did not like the fact I could not fully control my AC. Yes the room had dials but I set it to the lowest setting and the fans highest setting. Didn't do a thing.

10/10

Exceptional

26 Jul 2026

Juan David

Great

8/10

Excellent

25 Jul 2026

Jenine

room was clean, spacious, comfortable beds, safe is included. Upon checking in, we were told our reservation wasn't in the system even though we made reservations well in advance. I had to insist and show the confirmation number .They eventually found it but offered no apology. We heard other desk employees telling other patrons the same thing. How can they not know about reservations? anyways our stay was pleasant . No breakfast included.

10/10

Exceptional

25 Jul 2026

Huazhou

Overall, a quiet and clean hotel.

10/10

Exceptional

24 Jul 2026

Brad

The property and rooms looked new and were very clean. The pool was nice but we did not use it. Check in and out was easy and quick. The staff was friendly and helpful. It would have need nice in breakfast was included.

8/10

Excellent

24 Jul 2026

Sylvain

Everything was very nice. The staff was exceptional. I just had a bad bed.

8/10

Excellent

24 Jul 2026

Skylar

Very very roomy king suite with jetted tub was the best thing I could’ve booked. Heated toilet seat and bidet as well as the room was clean and the most spacious hotel room for the cheapest I’ve ever been to. Will book again!

10/10

Exceptional

22 Jul 2026

Philip

Was a bit disappointing to see calcium build up on the stainless bath fixtures, and the only way I could have a \"tub\" ws to stuff s face cloth under and around the drain plug.

Thanks

10/10

Exceptional

22 Jul 2026

Debbie

Was staying in tower B and had easy access to my car. Very central to where I needed to go. Room was very clean and spacious. Beautiful view of the downtown area, was on the 11th floor facing west.

6/10

Pleasant

22 Jul 2026

Hanh

The manager had to change my room as the room was kind of smell like burning!

Family_with_children

8/10

Excellent

21 Jul 2026

Valerie

Price was right and location

8/10

Excellent

21 Jul 2026

Daniel

Very nice breakfast. Room was clean. Only had issues with lighting in the bathroom on the first night of the stay.

Family_with_children

8/10

Excellent

20 Jul 2026

Dona

It took a long time for my bathroom sink to drain!

Self

6/10

Pleasant

19 Jul 2026

Eugene

Check in starts at 3. Room still wasn't ready at 4. Staff member was looking for different room for us but supposedly no rooms. Offered breakfast for our trouble.

Partner

6/10

Pleasant

19 Jul 2026

Dorothy

Unfortunately not a good check in experience. We were mistakenly charged for our stay the day before check in and again upon check in plus CAD 100 dollars damages fee. The male member of staff could not explain why there was a double charge. However Expedia phoned the BW who then phoned me in my room and said it was their mistake and the first payment of around CAD 700 dollars would be refunded within 48 hours- now it is the 19th July- 8 days later- and still no refund has been received nor the CAD 100 dollars damage fee. We have spoken with our bank in Scotland who say payment cannot be released for another 3 days. Why should we be totally inconvenienced and out of pocket for such a long period of time for a member of staff’s incompetence? This is totally unacceptable and we will not be using or recommending Best Western again.

Partner

10/10

Exceptional

19 Jul 2026

Dannielle

Staff at check in and check out were fabulous! They gave us complimentary breakfast buffet tickets for the three days we were there. The buffet was well stocked, hot and fresh. Rooms were quiet. The suite was spacious and exactly perfect for getting ready for the wedding party (bride and bridesmaids) No one felt they were tripping over each other. The jet tub was perfect for relaxing in the night before the wedding and the day after.

Family_with_children

8/10

Excellent

19 Jul 2026

Edgar

Breakfast was good and the staff was helpful.

Self

8/10

Excellent

16 Jul 2026

Zbigniew

I like the Brakfast but bin denay brakfast voltage fine big garbage and don’t understand!!!You provide sleeping for all but breakfast for some only F word can describe my disappointment in the property front staff!!!

Family

6/10

Pleasant

15 Jul 2026

Shelly

The hotel itself is nicely located and clean. The gym however is less basic and the restaurant as well. The food quality as well as the service is very poor.

Family_with_children

10/10

Exceptional

15 Jul 2026

Marc

Staff are great.
Room service options are good and yummy.

Partner

10/10

Exceptional

15 Jul 2026

Peter

clean and friendly staff

Partner

10/10

Exceptional

14 Jul 2026

Richard

Restaurants around hotel

Partner

10/10

Exceptional

11 Jul 2026

Wendy

Overall a good stay close to stores and restaurants.

Partner

10/10

Exceptional

11 Jul 2026

Stephen

Thought the bar menu was very tasty. Not over keen on breakfast

Partner

8/10

Excellent

11 Jul 2026

Lukas

Some of staff at the breakfast area seemed really stressed out and showed that to the guests. The breakfast area is also really small.
Only two bread choices (white toast and brown toast). I get much more choice at hotels I pay less for.

Pet

8/10

Excellent

10 Jul 2026

Anne

The best location for our trip.

Partner

10/10

Exceptional

09 Jul 2026

Arthur

It was cheap…

8/10

Excellent

09 Jul 2026

Michael

McDonald’s and Tim Horton nearby.

10/10

Exceptional

08 Jul 2026

Jeff

Room and beds very comfortable, breakfast was good

Family_with_children

10/10

Exceptional

07 Jul 2026

Robert

The staff was great awsome service at the restaurant and our room was clean and comfortable

Partner

8/10

Excellent

06 Jul 2026

R-A

Helpful staff, great location

Friends

10/10

Exceptional

03 Jul 2026

Otey

I had some trouble with my payment, but the front desk worker was very patient and helpful and was able to work with me to get a solution.

The breakfast was fine. The rooms were spacious and very clean. Even though the hotel was full or almost full, it never felt crowded.

Self

8/10

Excellent

02 Jul 2026

Beverley

good customer service, good breakfast , clean room

Partner

10/10

Exceptional

02 Jul 2026

arnab

wonderful experience

6/10

Pleasant

01 Jul 2026

Shelley

We booked this hotel online because of convenience to our travel and because it offered continental breakfast, only to find out at check in that because we booked online, our booking did not include the breakfast. We were very disappointed to learn that. Will learn to read the fine print closer I guess.

Family

10/10

Exceptional

30 Jun 2026

Shelley

Great place, great location

Partner

10/10

Exceptional

29 Jun 2026

Jody

Restaurant was charming and the menu/food was exceptional.

Partner

10/10

Exceptional

27 Jun 2026

Philip

Everything was great, I would just recommend more shampoo and body wash in the rooms.

Friends

10/10

Exceptional

26 Jun 2026

Emelson

As always, the service is exceptional, the room is clean, and the ambiance is pleasant.

Family_with_children

10/10

Exceptional

25 Jun 2026

Paul

We enjoyed our stay. We had no issues at all and the staff were very helpful.

Pet

10/10

Exceptional

24 Jun 2026

Deanne

Friendly staff, clean room, great location.

Self

6/10

Pleasant

24 Jun 2026

Kendra

Place was fine, dated rooms (they brighten the & edit the photos maybe a little too much!) so was actually surprised by the dated room that I actually checked the listing again to be sure what I thought I booked was in fact this room. Again fine stay, nothing exciting, clean-ish but nothing over the top. Hard water stains on shower that could have been buffed and removed in a minute (my house shower head looked cleaner) and the chain door lock screws were loose and so I was unsure if I felt safe and secure like other hotel door locks. I guess this is what you get for the price now. Not bad but not good, just a fine place to lay my head for an airport layover.

Self

10/10

Exceptional

22 Jun 2026

Michael

Very good stay

Partner

10/10

Exceptional

22 Jun 2026

SUNG KYUN

Large and good organized room.
Toilet has bidet with warm seat.

Partner

10/10

Exceptional

19 Jun 2026

Shengping

good

10/10

Exceptional

17 Jun 2026

Fatima

It was overall good experience

Partner

6/10

Pleasant

17 Jun 2026

Samira

We stayed for one night and paid around $300. The room was clean overall, but the refrigerator was not working properly—it stayed warm and did not keep our food or drinks cold, which was disappointing.

I would also like to mention the customer service. Logan at the front desk was very friendly, professional, and helpful during our stay. However, the receptionist at checkout was not welcoming. We greeted her, but she did not respond, which felt unprofessional and left us with a poor final impression.

Overall, the stay was okay, but the non-functioning refrigerator and inconsistent customer service could definitely be improved.

Friends

10/10

Exceptional

17 Jun 2026

Krista

Our room was clean. Bed and pillows were comfortable. Good location. Very nice stay.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Lauren

Clean room and great amount of space and amenities

Self

10/10

Exceptional

15 Jun 2026

candace

This was for an overnight trip but the service was great. Close to the airport and the parking is great.

Business

10/10

Exceptional

15 Jun 2026

Mehulkumar

Good property

Friends

10/10

Exceptional

14 Jun 2026

Jerome

Room was clean, staff was helpful on early check in and keeping luggage after check out. Although it’s just one night, the experience was pretty good.

Partner

4/10

Poor

13 Jun 2026

Ronak

I won't recommend or stay.

Family_with_children

6/10

Pleasant

12 Jun 2026

Tessa

The \"blackout\" curtains are not thick enough, the lights outside the building still come through and it was very light in the room all night. I think its a double standard to sign a form saying if your dogs are noisy you will be asked to leave the hotel, but peoples kids can run and scream and yell up and down the halls repeatedly. It was very disruptive and stressed out my dogs.

Self

8/10

Excellent

12 Jun 2026

Arlyn

Satisfied and recommended to friends.

Family

10/10

Exceptional

12 Jun 2026

Suzanne

I loved that this room added a few extras for comfort—such as a magnified mirror in the bathroom for make-up and a bidet. Overall it was a comfortable stay.

Partner

10/10

Exceptional

11 Jun 2026

Michael

Very nice and helpful staff. Rooms were just as described.

Self

10/10

Exceptional

11 Jun 2026

Chithdavong Rita

Our hotel room was clean, quiet and very spacious. We loved the huge bathroom with the jetted tub. However, the sofa mattress was old and thin and not as comfortable for my 17 year old to sleep on for 3 nights. My only suggestion for improvement is to replace or upgrade to a newer and more comfortable sofa mattress. Otherwise, we had a very nice stay at this hotel.

Family_with_children

10/10

Exceptional

11 Jun 2026

Sylvia

Very clean

Partner

8/10

Excellent

09 Jun 2026

OLIVIA

Check in and out was smooth and easy. The gym was good and convenient.

Family

10/10

Exceptional

09 Jun 2026

Candice

the room was clean, but I didn't receive a housecoat everyday only a few days

Self

10/10

Exceptional

08 Jun 2026

Ana

Bed was super comfy! Lots of pillows offered as requested. the only thing i’d change is them having a breakfast included. otherwise my stay was fantastic. and will stay here again!

Self

10/10

Exceptional

07 Jun 2026

Jennie

The room is comfortable and clean. Staffs are friendly and helpful.

Friends

4/10

Poor

07 Jun 2026

Elena

I would not stay here again. Based on treatment from half of the front desk staff. And some cleanliness issues in the room. white hair in the tub, white liquid on headboards, dirty sheets.
Two staff helped me. One, hearing that I did not have breakfast included in the booking, gave me a breakfast voucher for the morning, which I truly appreciated. Another man helped me with getting my bags out into my car in the intense rain and wind. But others staff did not listen and did not take into account my sons sleep needs.
I was traveling solo with my 1 year old, who needs to nap during the day and sleeps at 8pm. The phone next to the TV was not working, so I called on my cell to request a plug for the tub to give my son a bath. They had me on hold for 11 minutes, so I walked down to the desk, asked why I was still on hold, one of them wasn't doing anything. They send maintenance up with the plug. I had also let them know the phone wasn't working. While I was giving my son a bath, a phone in the bathroom rang 3 times, I didn't know there was a phone in the bathroom until that point. I called on my phone to request a baggage cart for the morning, (It had taken 1.5hr to get my son to sleep) and then they would NOT stop calling that bathroom phone until I picked up, even though I was talking to them on my cell phone, saying to stop. They wanted to drive the point home that I had a working phone, even after I said I understood and asked them to stop calling that one. My son woke up.

Self

10/10

Exceptional

07 Jun 2026

Tina

Very nice hotel with helpful staff

Family_with_children

8/10

Excellent

07 Jun 2026

Zhixian

Very helpful staff. Good location - close to restaurants and train station.

Family

10/10

Exceptional

05 Jun 2026

Andrew

Great Breakfast, and all gluten free, such a pleasure. The front desk staff are fabulous and can take a joke.....lol

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Lesley

Beds are comfy. Quiet. Restaurant has good food.

Self

10/10

Exceptional

04 Jun 2026

Robin

Staff was helpful. Rooms were clean & spacious.

Self

8/10

Excellent

04 Jun 2026

MELODY

Location is central. For the price everything works fine. We stayed one night here just prior to our flight out from Calgary airport. Plenty of parking. Shower pressure is good.

Friends

8/10

Excellent

04 Jun 2026

CORY

Room was very clean and comfortable. Wasn’t a big fan of the choice of soaps and shampoo that was provided.

Self

10/10

Exceptional

03 Jun 2026

Marie

This hotel was well worth the money given that it was exceptionally clean with very friendly staff that were helpful and dignified. The cleaning staff deserve a special shout out as I don't think I've ever had a hotel room as clean as Liudmyla made it. She worked incredibly fast and had our room cleaned within what seemed minutes and it was looking so fresh and great. The restaurant on site is delicious and affordable and the staff, especially Stephanie went above and beyond to make us feel welcomed and comfortable. I can't say enough good things about this hotel as the staff made this such a wonderful experience especially Luiza, Shardhra, Basrala, Abigail, Liudmyla M, Jay, and Stephanie (from the restaurant). I love that there was ample parking and so much to do close by yet the place felt so quiet and safe

Family_with_children

10/10

Exceptional

03 Jun 2026

Marie

This hotel is close to many amenities, its in a safe location, and it is quiet and very clean. The restaurant on site is Barringtons and it is exceptional with delicious food and we had incredible service from Stephanie. The prices were reasonable for the quality and quantity of food.

The rooms are impeccably clean and well taken care of. I stayed three nights and Liudmyla M cleaned our room and was unbelievably fast, thorough, and friendly. There was a small problem on our room where the heat seemed to be on even though I wanted the room cooler and the thermostat didn't work fantastic but it was manageable. I love that I had the option of opening the window and getting fresh air. There is ample parking which I appreciate and the staff are simply exceptional. Luiza, Shardhra, Basrala, Abigail, Liudmyla, Jay, and onsite server Stephanie made this trip fabulous with their above and beyond dedication.

The lobby is bright and beautiful, there is lots of sitting room and the complimentary water is a bonus. I loved it there was so much parking and that I didn't have to fight for a space

Family_with_children

6/10

Pleasant

02 Jun 2026

Martin

It was second visit to Calgary, Wife's Birthday so we went some indulgence. We had the top room with Jacuzzi and living room with sofa bed, at first Reception great kind smiling and joyful, answered our questions and provide us with information, room was clean top floor view on the highway, it's fine it was very quiet, bed was pretty comfortable room had decent a/c separated for each room carpet was clean smells good, though when I open the cupboard panel, in search of the fridge to place our water bottle, the panel hanging by one hinge, okay no biggie, but not so good, next day notice the couch/sofa was in very bad condition, couch okay , anyway very nice tub nice walk in shower spacious and not too complicate basic but functional, Kitchenette? sink large enough to wash your head in it but coffee machine /kettle/comfort, You have drawers microwave large sink, cup board with glasses and other glasses and other glasses but not coffee mug cup or plate or utensils on any other commodities related, Just felt a little dry with hospitality in room, no vending machines also , I think it could do better easily. I loved the room for the tub and the bed the price was also fair to location and size of room. Overall I would give it another chance 3.5 star would be more fair

Partner

10/10

Exceptional

02 Jun 2026

John Philip

Great place to stay for business trips. Hotel is clean, well maintained, staffs are friendly and conveniently located close to amenities.
I highly recommend.

Self

8/10

Excellent

02 Jun 2026

Jared

a great budget option. Rooms were clean and staff friendly. Some maintenance upkeep is needed as a few things are in need of minor repair (shower head for example). Wifi was OK enough. Rooms were reasonably quiet for how busy the hotel was. Food at the restaurant was great and the staff was very friendly and fast. I would stay there again.

Business

10/10

Exceptional

01 Jun 2026

Adonya

Great staff, clean hotel

Friends

10/10

Exceptional

01 Jun 2026

Syed Ahmad

Nice comfortable hotel, and conveniently located

8/10

Excellent

31 May 2026

Sabrina

Check-in was easy. Staff were friendly.
When I got to the room guests had already been staying in that room. The room we got was very hot, we ended up asking for a fan.
One huge suggestion is to have redo the back parking lot. It is very dark at night & needs proper parking stalls.

Friends

10/10

Exceptional

31 May 2026

Hailey

Perfect for one night stay. Clean bathroom clean bedding, more modernized bathroom which was really nice it was spacious

Family

10/10

Exceptional

31 May 2026

Jawad

everything was amazing from the moment we checked in front desk staff were very helpful and very nice and professional , room was clean , and as usuall comfy beds and pillows, swimming pool was clean my kids loved it, this hotel is close to everything will definitely come again . thanks again for making our trip amazing.

Friends_and_family Family

8/10

Excellent

31 May 2026

Christopher

Very clean room, and friendly staff

Self

10/10

Exceptional

31 May 2026

Fong Shing

I liked their 20% off from one entree eating in their restaurant. The food was great, and not expensive. The hotel location was great. Across the hotel parking lot was a small mall with T&T grocery store and a few Chinese restaurants. And across this shopping area was a light rail station, where we took the train to downtown. The only thing missing was a gym.

Partner

10/10

Exceptional

31 May 2026

Rabah

Clean room.
Location.

10/10

Exceptional

30 May 2026

Travis

Excellent place to stay!!

Self

8/10

Excellent

29 May 2026

Sandy

The room was clean and quiet. Staff were friendly.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Christine

Clean, comfortable, lovely staff and helpful. Good location.

Family_with_children

10/10

Exceptional

29 May 2026

Christine

Excellent place to stay, clean, comfortable, great amenities, Staff extremely helpful, attentive, friendly and accommodating.

Family_with_children

10/10

Exceptional

28 May 2026

Montana

Great play to stay

Partner

2/10

Poor

28 May 2026

SHUJUN

Absolutely unacceptable experience at Premier Best Western Plaza Hotel in Calgary.

My child was randomly browsing movies on the hotel TV, and the system allowed paid movie charges immediately without ANY parental warning, confirmation, password, or authorization process. A child could simply click and instantly generate charges to the room. This is completely irresponsible and unacceptable for a family hotel.

What is even worse is that during check-in, the staff never informed us that the TV system could automatically charge paid content so easily. There were no warnings, no explanations, and no protection for families traveling with children.

This feels extremely deceptive and dishonest. Hotels should have proper safeguards and clear notifications before allowing any paid content purchases, especially when children are involved.

I strongly advise families to avoid staying at this hotel. Choosing another hotel would be the smartest decision.

Family_with_children

4/10

Poor

27 May 2026

Eileen

The A/C was wonky. One of our rooms had the portable Costco A/C. The other 2 rooms had a A/C that was barely working. The place is DATED. Housekeeping knocked on my door at 9am and could not understand her, not sure if she was asking if we are checking out, I said check out is 11am right? The check in staff on May 25 around 730 pm did a good job but I cannot say the same for the front desk lady the next day around 930am. I was told we could request for a late check out when we checked in. The next day I called but no answer, maybe the phone is wonky too. I went down and politely asked if we could do a late check out as we will be picking up our car rental at 11. Front desk snaps, NO, I cannot do a late check out for the 3 rooms. Rude is an understatement. I would understand if my request is politely denied. This was not the case. So much for being in the hospitality service. Needless to say, we won’t be coming back.

Family_with_children

8/10

Excellent

25 May 2026

Ming Yuen Gary

Will come back again to see any improvement

Business

8/10

Excellent

24 May 2026

Gautam

Just an overnight stay. The hotel was super busy with some tournament. We booked 2 rooms, we got them in 2 different towers.

Family_with_children

8/10

Excellent

24 May 2026

Kennedy

Room was spacious and beds were comfortable. Parking was large and easy to find a spot. The hotel is pretty large so it got a bit confusing of where things were. Felt like getting to the pool was a trek up and down floors. While there at the pool we needed to call front desk to bring towels for many people. They came promptly. The hot tub was small and very oddly shaped so it didn’t hold more than a handful of people. Staff were friendly and helpful. Got hungry late at night and went looking for vending machine and we were disappointed to not find one.

Family