katherine
Waste of time and money. I was very excited to stay here but was only met with disappointment. Despite the fact that it is a pool and beach resort, I was informed at check-in that the outdoor pool was closing at 6pm. Why they would close the pool so early is still something I don’t understand. I tried to use the indoor pool and hot tub but that was disappointing as well. The area was dirty, with clumps of hair and dead bugs around the hot tub, and dirt in the showers. The hot tub was also cold. There was no staff in the area, so I could not ask anyone to adjust the hot tub temp. My room also left much to be desired. Only two pillows were on the bed and the air conditioning only went down to 24°C. The hot room made it impossible to sleep, and I seriously considered leaving at 2am to find a more suitable hotel. There was also no information page in the room with information about the amenities; basically you have to memorize what the front desk tells you at check in or go out of your way to call/visit them. Lastly, when leaving in the morning, I waited at the gate for about five minutes before security opened it. Yet, he saw I was there the entire time but was too busy having a conversation with another employee to just push the button on the remote. Overall, I was extremely disappointed. What is advertised as a luxury hotel barely meets subpar standards.
