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Raymar Hotels Mardin
Mardin · Turkey
13 mart mah vali ozan cad no 74 artuklu mardin, 47View location
7.8/10Very good92 Reviews
Cleanliness8.2/10 8.2
Service8.0/10 8.0
Comfort8.2/10 8.2
Condition8.2/10 8.2
Amenities6.6/10 6.6
See all ratings- Luxury collection
- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Raymar Hotels Mardin
The Mardin Raymar Hotel, nestled in the heart of Mardin, offers a unique blend of history and modern comfort. Our terrace restaurant provides stunning views, perfect for enjoying breakfast or dinner. Two cafes and a lobby bar serve a mix of Turkish, international, and local cuisine.
For events, we offer two ballrooms (120 and 250 person capacity) with natural light and six meeting halls, including three private sky domes. Guests can also enjoy our fitness center, hair salon, and spa with a Turkish bath.
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A stay at Raymar Hotels Mardin places you in the heart of Mardin, within a 5-minute drive of Mardin Sanat Merkezi and Kirklar Kilisesi. This luxury hotel is 2 mi (3.2 km) from Mardin Museum and 2.3 mi (3.7 km) from Mardin Castle.
Make yourself at home in one of the 330 guestrooms featuring minibars (stocked with some free items) and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.
Conveniences include safes and desks, and housekeeping is provided daily. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Mardin? This hotel has 4306 square feet (400 square meters) of space consisting of a conference center and 4 meeting rooms.
Free valet parking is available onsite.
Popular amenities
Free WiFi
Parking available
Concierge
Spa
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
Anytime
Check-out until
12:30 PM
Minimum check-in age
18
Hotel policies
Noise-free rooms not guaranteed
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Service animals not allowed
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher, a smoke detector, and a security system
- Property Registration Number 18955
-
Minimal age
18
-
Optional fees
- Rollaway bed fee: TRY 450.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
Arabic
Russian
English
Romanian
Turkish
Nearby attractions
Mardian Mall AVM
0.5 km / 0.3 mi
Mardin Sanat Merkezi
2.3 km / 1.4 mi
Kirklar Kilisesi
3 km / 1.8 mi
Kasımiye Medresesi
3 km / 1.9 mi
Latifiye Mosque
3.2 km / 2 mi
Mardin Museum
3.2 km / 2 mi
Şahkulubey Mansion
3.4 km / 2.1 mi
Great Mosque of Mardin
3.6 km / 2.2 mi
Mardin Castle
3.6 km / 2.2 mi
Zinciriye Medresesi
3.7 km / 2.3 mi
Hammam (Traditional Turkish Bath)
3.9 km / 2.4 mi
Sehidiye Mosque
4 km / 2.5 mi
Sabanci City Museum
4.2 km / 2.6 mi
Sakıp Sabancı Mardin City Museum
4.2 km / 2.6 mi
Melik Mahmut Mosque
4.6 km / 2.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 330
- Number of floors (main building): 7
- Single rooms: 20
- Twin rooms: 155
- Double rooms: 126
- Suites: 5
- Triple rooms: 14
- Family rooms: 8
- Accessible rooms: 2
- hotel
- Car park
- Garage
Show 21 more facilities & services
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Car hire
- Valet parking
- Room service
- Multilingual staff
- 24-hour security
- Smoke detector
- Hotel safe
- Lift access
- Terrace
- Luggage room
- Dining area: 2
- Electric kettle
- Café
- Restaurant
- Breakfast room
- TV lounge
- Breakfast
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
Room STANDARDRoom • STANDARDROO.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRaymar Hotels Mardin
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRaymar Hotels Mardin
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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FAMILY ROOM STANDARDFAMILY ROOM • STANDARD • 1 BedroomFAM.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bedrooms
- 1
- Room type
- FAMILY ROOM
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRaymar Hotels Mardin
FAMILY ROOM STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–3 • Adults: max. 3 • Children: max. 2
- Bedrooms
- 1
- Room type
- FAMILY ROOM
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: FAM.ST
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin DELUXEDouble or Twin • DELUXEDBT.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRaymar Hotels Mardin
Double or Twin DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBT.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRaymar Hotels Mardin
FAMILY ROOM STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- FAMILY ROOM
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: FAM.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room ECONOMYRoom • ECONOMYROO.EY-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- ECONOMY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRaymar Hotels Mardin
Room ECONOMY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- ECONOMY
Adult and child limits apply within the room's total guest limit.
Room code: ROO.EY-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE ECONOMYSINGLE • ECONOMYSGL.EY
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- ECONOMY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRaymar Hotels Mardin
SINGLE ECONOMY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- ECONOMY
Adult and child limits apply within the room's total guest limit.
Room code: SGL.EY
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Raymar Hotels Mardin
48
reviews shown
ahmed
Aircondition was fine
Mohammed
What a joke of a hotel. Expedia shows it right in the heart of Mardin Old City, but surprise—it’s actually 5 miles away in the middle of nowhere. Total false advertising. When I pointed this out, the receptionist couldn’t care less. He was loud, rude, and basically told me “not my problem, talk to Expedia, take it or leave it.” Wow, amazing customer service. If you enjoy being lied to, treated like garbage, and stranded far from the location you actually paid for, this is the perfect place for you. Otherwise, do yourself a favor and stay literally anywhere else.
Elbisa
Does not meet 5***** expectations
Bathroom tiles are slippery when dry, wet and it is like walking on ice. No body soap is provided, although specifies so. Shampoo smeels like tobacco. Double bed (two twins put together) was the most uncomfortable bed I have ever slept on. Barely slept. Breakfast is average with majority food being extremely oily.
Reception staff was friendly. Towels and slippers were changed rapidly when requested
Reception staff was friendly. Towels and slippers were changed rapidly when requested
Mario
1. Reception staff was very rude and unhelpful.
2. The location indicated on Expedia.com is incorrect. The hotel is not in the Old City, but rather in a noisy, uninteresting suburb, which is located quite far from the center. You will have to take taxis to get to the old city.
3. Breakfast is basic and there are limited healthy options. Juices are artificial. They charge extra for omelettes.
2. The location indicated on Expedia.com is incorrect. The hotel is not in the Old City, but rather in a noisy, uninteresting suburb, which is located quite far from the center. You will have to take taxis to get to the old city.
3. Breakfast is basic and there are limited healthy options. Juices are artificial. They charge extra for omelettes.
Jena
Good location friendly people bed sheets were not very comfy lots of shampoos put I found some of them were half way means they were used and put them their I removed it put it aside next day was on back on the try didn’t feel comfortable to use very small towels and thin worn out 🙂
Ruwan
On the fence, not sure if I can recommend
We were travelling in a group and were looking to book multiple rooms and this hotel came up as a good option.
Here is, what I hope, is my balanced review:
PROS:
- Check-in was quick and easy, which was appreciated.
- Breakfast was basic but adequate. The breakfast area has a balcony running around it with tables, and it was nice to be able to soak up some sun over breakfast in the morning.
- There is a supermarket just around the corner if you need to pick up any incidentals.
CONS:
- The room wasn't big enough to swing a cat and was a bit like a prison cell. To be fair, it was an 'economy single' room and, presumably, standard rooms are more spacious. In any case, I could just about manage the room size since it was only for one night. More than one night and I would've likely lost my mind.
- Housekeeping leaves much to be desired. Not only did I find the previous guest's used towel hanging in the bathroom, but I also found a cigarette butt floating in the toilet. These are in no way acceptable, except perhaps in a youth hostel.
- The Old City is not walkable from the hotel, so if you don't have a car then you'll need to take taxis to and from. Beware of taxi drivers who charge whatever they want after midnight.
On balance, the hotel isn't a complete disaster but, because of the room size and housekeeping issues, I am not sure I can recommend it.
Here is, what I hope, is my balanced review:
PROS:
- Check-in was quick and easy, which was appreciated.
- Breakfast was basic but adequate. The breakfast area has a balcony running around it with tables, and it was nice to be able to soak up some sun over breakfast in the morning.
- There is a supermarket just around the corner if you need to pick up any incidentals.
CONS:
- The room wasn't big enough to swing a cat and was a bit like a prison cell. To be fair, it was an 'economy single' room and, presumably, standard rooms are more spacious. In any case, I could just about manage the room size since it was only for one night. More than one night and I would've likely lost my mind.
- Housekeeping leaves much to be desired. Not only did I find the previous guest's used towel hanging in the bathroom, but I also found a cigarette butt floating in the toilet. These are in no way acceptable, except perhaps in a youth hostel.
- The Old City is not walkable from the hotel, so if you don't have a car then you'll need to take taxis to and from. Beware of taxi drivers who charge whatever they want after midnight.
On balance, the hotel isn't a complete disaster but, because of the room size and housekeeping issues, I am not sure I can recommend it.
Nicholas
Good clean and friendly hotel. It's in the new town, not Eski Mardin where most of us tourists go though
SAADETTIN
Very good service and kindly stadf
Muhammed Emre
2026 Kurban bayramının 1. ve 2. gününde konaklama yaptık. Otel tam kapasite doluydu. Otelin 2 kişi için gecelik ücreti kahvaltı dahil 6.000-TL idi. Bir çocuk için de bu fiyata dahil olarak ilave yatak atıyorlardı. Biz hotels.com üzerinden 6.900-TL'ye kahvaltı hariç fiyata rezervasyon yapabildik. Otele gittiğimizde acenteler her zaman daha pahalı olur dediler. Ayrıca 1 gün kahvaltı yaptık otelde. 1.200-TL de kahvaltı için ilave ücret aldılar. Zaten pahalıya rezervasyon yapmışız dediğimizde sizin tercihiniz bizden yapsaydınız dediler. Yardımcı olunmadı. Bize 3 ayrı yataklı oda verdiler. Otel 5 yıldızlı deniyor ama 3 yıldız dahi etmeyecek bir durumda. Oda genel olarak temizdi ama otel oldukça eski. Birinci gün otoparkta yer kalmamıştı, çocuk kucağımızda yer aramak zorunda kaldık. Ertesi gün de ücreti karşılığında yardımcı oldular. Mardinin otantik havasına uygun bir otelde kalmayı tercih ederdim, yoğunluk nedeniyle kalmak zorunda kaldık.
halit kerem
Temiz fiyat performans oteli. Öğretmen evi vs eğer yer yoksa tercih edilebilir. Odalar küçük ama modem ve temiz. Banyoda otellerden bekediğimiz tazyikli su yoktu bir o üzdü bizi. Konum ve otel genel anlamda iyiydi.
Personel yardımcı olmaya çalışıyor 👍☺️
Personel yardımcı olmaya çalışıyor 👍☺️
Bora
Bu kadar para verdiğimiz bir otelde şampuan ve duş jelinin bu kadar kötü olması hayalkırıklığıydı. Personel ilgili, otel temiz.
Nuray
Otel kadrosu son derece ilgili,kibar ve güler yüzlü.odalar çok ferah.kahvaltida bol çeşit var.park sorunu vs yok.eski Mardine kısa sürede ulaşabileceğiniz mesafede.birdaha gitsem yine kalırım.gonul rahatlığıyla tercih edebilirsiniz
Özlem Hilal
710 numarada kaldık , yorucu bir gezi sonrası gece sadece uyumak için kullandık ama üst kattaki mutfağın tüm sesi gece 4.30 civarında başlayıp sabaha kadar durmadı , sürekli servis arabalarının bulaşıkları taşınması sandalye sesleri vs
Yani hiç uyuyamadık
Bu akdar ses geçiren bir odaysa burda misafir konaklatilmamasi lazım kesinlikle uykusuzluktan mahvoldum
Gece gece oda da degistiremeeycegimiz için malesef sabaha kadar bu gürültüyü çektik
Yani hiç uyuyamadık
Bu akdar ses geçiren bir odaysa burda misafir konaklatilmamasi lazım kesinlikle uykusuzluktan mahvoldum
Gece gece oda da degistiremeeycegimiz için malesef sabaha kadar bu gürültüyü çektik
Ilker
Aile odasında kaldık. Fotoğraflarla alakası olmayan aşırı küçük bir oda. Çocukların yataklarını birleştirelim diye itince altından çıkan pislikleri görmek beni mahvetti. Tuvaletten gelen ve bir türlü geçmeyen koku tarifsizdi. 2 gece boyunca tuvaletin havalandırmasını çalıştırmak zorunda kaldık. Elbiseleri asacak dolap yok odada. Demir bir çubuk kullanılıyor açıkta duran. Tuvalet/banyo kısmına girdiğinizde başka bir kişinin girmesine imkan yok, toplamda 1,5 metrekare falan sanırım. Kesinlikle tavsiye etmiyorum. Parasını kesinlikle hak etmeyen bir yer. Midyat çok uzak değil, orada kalınsa çok daha iyi olurdu. Oradaki de otantik otelleri tavsiye etmem. Mardin civarında otantik kelimesi turist ütme anlamında kullanılıyor.
buket
Temizdi, çalışanlar ilgili değildi
Sabri
7. Katta kalmayın sabah sabah uyumanız mümkün değil yemek salonunda hareket eden her sandalye size işkence ediyor
Birol
Aircondition is not working
Mehmet
Konum olarak iyi. Otel çevresinde her türlü ıhyacı karşılayacak kahve ve lokanta var.
MURAT
Evet
Bilal
Mardinde kalmaktan çok keyif aldığımız harika bir oteldi. 5 kişilik aile seyahatimiz boyunca hem temizlik, hem sıcaklık bakımından çok memnun kaldık. Kesinlikle tavsiye ederiz.
Ibrahim halil
Temiz ve merkezi bir yerdi
Rauf Hamit
Oda küçük hijyenik değil ve kahvaltı dahil almama rağmen kahvaltı dahil değil denildi. Tavsiye etmiyorum.
Öykü Zeynep
odamız güzeldi, otel merkeziydi ulaşımda rahat ettik, çalışanlar çok ilgilendiler sağ olsunlar
Umut
Kahvaltı dahil satılan otel odası, otele giriş yaparken öyle bir satış olmadığını söylemeleri keyif kaçırmaktadır.
Mehmet sezer
Oda çok küçük ve eskiydi,değiştirdiler o oda da küçüktü. Camı arızalıydı, çalışanlar nazikti.
Büsra
Habe nix zu bemängeln war in 3 Hotels in Mardin das war bis jzt das sauberste und wohlfühlenste
Pakize
oda giriş kartlarımızı almak için yaklaşık1.5 saat bekledik. aynı anda iki tur otobüsü ile denk geldik malesef. Otel çok yoğun ben üç kişilik odada kaldım ve yatacağım yer için ne çarşaf ne yastık ne de yorgan yoktu. yaklaşık 4-5 saat boyunca bunların gelmesini bekledim ama malesef beklerken uyuyakalmışım. personel yetersiz otopark sorunu var ancak her şeye rağmen fiyat performans oteliydi.
selim
Personel yavaşş odalar temiz değil kahvaltı idare eder
Mehmet
Temiz gzl kalınabilir.
Halil İbrahim
Kahvaltı da ki yiyecekler çok lezzetsiz ve bayattı. Bir daha kesinlikle tercih etmiyeceğim bir hotel deneyimiydi. 5 yıldızı kesinlikle haketmiyor. Kimseye tavsiye etmiyorum malesef.
Ayhan
Merkez her yere çok yakın
Ece
Gayet güzeldi. Odalar temizdi. Çalışanlar gayet güler yüzlüydü
Timur
I have totally stayed there 2 nights and 1 night through Expedia booking. I believe there is some communication problem between Expedia and the hotel's own management. I booked a room with breakfast but the hotel personal claimed the booking is room only. That is quite a disappointment, coz this is the first time i had this kind of booking problem with Expedia. I don't take the issue so seriously and continue my stay but it is not a pleasant issue to have on any kinda vacation. The hotel claimed extra payment if i would like to have breakfast and naturally i refused them. Anyway i belive The Expedia individual should discuss the effectiveness of communication link with hotel management to prevent future booking problems between customers and hotel management. Paying room and breakfast but not getting breakfast without extra payment is not a decent issue to have!
Ege
Müthiş tatil
Otelin tüm olanaklarından çok memnun kaldık. Temizlik, personel, oda konforu çok iyiydi.
Serhan
Konum olarak kolay, kahvaltı güzeldi ve çeşitli idi. Banyoda bir önceki misafirin saçları vardı. Çalışanlar çok gayretli, güler yüzlü ve kibardı.
Mustafa Tarik
Kahvaltı çok zayıftı.
Murat
Şehir içinde ulaşımı, çevre düzeni, kahvaltısı çok güzel tesis
Mehmet Murat
Otelin konumu ve genel temizliği iyi.
berkan
Fazlasıyla tatmin etti
Her şey gayet güzel, herhangi bir eksik yok. Fazlasıyla memnun kaldık. Temiz ve merkezi konumda. Otopark sorunu çözülürse tam kusursuz olacak.
Mehtap
Otel her anlamda çok iyiydi.Odalar temizdi ve personel her konuda ilgiliydi.
MERCEDES
I recommend it because it's comfortable, has good service, and there's a bus stop and a shopping center just a block away. The breakfast is delicious and plentiful. It's located in the new part of Mardin and is close to the airport shuttle. Ihigrecommend it. del inglés
Simon
Gittim-Kaldım-Beğendim
Gayet güzel bir otel. Personeli sıcak ve yardımcı olmak için istekliler, ne sorarsanız en net şekilde sizlere bilgi veriyorlar. Oda gayet temiz ve ferahtı, kliması, duşu, televizyonu, buzdolabı kısaca sağlanan her şey çalışır ve iyi vaziyetteydi. Kahvaltısı çeşit olarak iyi ve lezzetliydi.
Emel
Hotels.com bir facia
Otel işlek bir cadde yanında olduğu için araç sesi odaya çok yoğun geliyordu. kaldığımız odada bir süre sonra sifon bozuldu, odamız değiştirildi, o odada da benzer bir sorun yaşadık. Otel yönetiminin bu anlamda genel bir karar alıp ekipmanlarına yönelik çözüm üretmesi gerektiğini düşünüyorum. Otel çalışanlarının nazik, ilgili ve sorun çözmeye odaklı yaklaşımları sayesinde oteldeki kalışımız konforlu hale geldi. Buradan onlara ayrıca teşekkürlerimi iletmek isterim. Bir diğer önemli mesele de hotels.com ve Raymar otel yönetiminin pazarlama taktiği ile ilgili. Otel rezervasyonunu iptal seçeneği görünmesine karşın (yaklaşık 1,5 gün içinde iptal opsiyonu sunuyordu), iptal etmeye kalktığımda iptal etme opsiyonu sundu, ancak para iadesi yapmadığını anladım. Eğer bir şeyi iptal edebiliyorsak ücret iadesi de olmalı değil mi? Bu arada hiçbir yerde ücret iadesinin yapılmayacağını belirten bir bilgi, uyarı bulunmuyordu. En azından iptal için belli bir yüzde kesintisi yapılabilirdi, tabi ki bilgilendirme yapılmak koşulu ile. Tüm ücretin alınması inanılmaz anlamsız bir uygulama. Bunun yanı sıra otel olanakları içerisinde spa, hamam bulunduğu ibaresi yer alıyordu, ancak otele gittiğimizde otelin belli bölümlerinin tadilatta olduğunu, bu hizmetlerin verilemediğini öğrendik. Buna dair de hiçbir uyarı, bilgi yer almıyordu. Bu nedenlerden dolayı bir daha hotels.com üzerinden bir rezervasyon yapmayacağım ve kimseye de tavsiye etmiyorum.
seyfulislam
Pansiyon
Eski bir bina otele dönüştürülmüş girişi çok kötü pasaja girer gibi otele giriyorsunuz oda çok küçük yataklar yumuşak ve konfor yok 5 yıldızlı otelin kahvaltı büfesi nerdeyse sıfır bir melemen istedik onada ücret istediler ekmek büfesinde bakkaldan alınmış ekmek var sadece ne bir simit ne bir kek ne bir poğaça sadece somun ekmek oda sanki bakkaldan alınmış üç beş paket ürün var başka hiçbir şey yok
OSMAN NURI
İyiydi
Fatma demet
Guler guzlu personel, odaları temiz. Cok memnun kaldım.
Ramazan
Rezervasyon esnasında kahvaltı dahil gözükürken, otele gittiğim anda kahvaltı dahil olmadığını söylediler ve bu sebeple kahvaltı dahil olmadığını belirttiler. Böyle bir işletmeye bu hareket yakışmadı. Gidecek olan arkadaşlara tavsiye edilmeyecektir.
Location & surroundings
Raymar Hotels Mardin
13 mart mah vali ozan cad no 74 artuklu mardin, 47, Artuklu, Turkey
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Raymar Hotels Mardin
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