Name: Bergamo INN 21
Address: Piazza Pontida, 21, Bergamo, 24122, IT

4/10

Poor

29 Jul 2026

Conor

No staff on site, were not responsive to messages. Self check in is novel but dependent on temperamental technology. Doubled charged tax.

Cleanliness compared to a hostel? Good

Cleanliness compared to other hotels? Lower- standing water and some dirt in the rooms.

The rooms are very spacious and well lit.

10/10

Exceptional

18 Jul 2026

Annabel

Lovely room, nice and spacious and very clean. In a lovely location in a nice square. No in person reception staff but answered messages when asked. Would highly recommend staying here!!

Partner

10/10

Exceptional

08 Jun 2026

Kelly

Great location exceptionally clean. Would stay again

Friends_and_family Family

8/10

Excellent

21 May 2026

Andrew

Hotel was in a great location and was clean and tidy, however the self service check in was not very intuitive, and when we had a problem with the automatic lock on our door, you could only call a local number, which for an international traveller is not a good thing. The cleaner eventually helped us call the local number and after a bit of hassle the problem with the lock was resolved. There was a whatsapp number, but they would not take calls for service. Think this communication process lets the hotel down.

Friends

10/10

Exceptional

02 May 2026

Siti

Great for business

Business Partner

10/10

Exceptional

28 Mar 2026

damien

Excellent location, lovely large room & bathroom. Very clean. Large walk in shower with great water pressure and plenty of hot water. Only thing that let it down was the checkin. It is self check in and when it came to paying the city tax there was no signal and I could not pay, therefore could not check in. I had to WhatsApp the property manager who then sent me a link, I had to log on pay the tax, screen shot the verification, what’s app the photo before getting the room number and entrance code. If you have no data, or elderly without a smart phone (like my father), you wouldn’t be able to check in. If not for this, rest I was more than happy with.

Partner

8/10

Excellent

09 Mar 2026

Cozic

Close to center

Friends_and_family Friends

6/10

Pleasant

07 Mar 2026

Jennifer

Great location, modern nicely decorated room. Previous occupants shampoo/conditioner were left in the showe which left us wondering how thoroughly cleaned the shower had been.
The walls are very thin between rooms & unfortunately we had incredibly noisy neighbours with loud music and loud voices. We did contact reception but there are no staff on site to deal with issues like that.

Partner

10/10

Exceptional

06 Mar 2026

Denise

Trendy room great bed. Room was clean, but let down cleaners needing to pay attention to skirting and dirt in corners. The bathroom again trendy with powerful shower. The cleaners need to pay attention to grout on bottom tiles as showing signs of mold.
Overall great hotel and would stay again

Partner

4/10

Poor

01 Mar 2026

Ani

Check in was a whole terrible story!

8/10

Excellent

16 Feb 2026

clare

Room was clean .

Partner

10/10

Exceptional

11 Feb 2026

michael

The self check in was seamless, room 102 was immaculate extremely spacious, nothing negative to say the apartment is also in a fantastic area for restaurants and bars. Easy to find 15 mins from train station.

10/10

Exceptional

02 Nov 2025

Rebecca

Room was huge, lovely location. Spotless.

Friends_and_family Family

10/10

Exceptional

19 Sep 2025

Siti

Central

Very clean modern and right in the middle of town. Not nosy at all

Business

10/10

Exceptional

19 Sep 2025

Mark

This place is incredible. Very modern contemporary inside, while preserving the original building beauty. Located in the town, walking distance from the train/bus station. No staff on site, the check in is done online, make sure you have time and patience to do this yourself. Luckily I was able to sit with a beer at the cafe next door and do it on my phone. Not sure I would have picked this location if I had to park a car... There is parking nearby, but I couldn't see any in the immediate area.

Partner

8/10

Excellent

14 Sep 2025

MARIO MIGUEL

Was good, but we had issues with the check in.

Business

10/10

Exceptional

02 Sep 2025

Verified traveler

Great stay - no issues

We really liked our stay here - didnt encounter any issues. The room was really nice and a good location. We received instructions to check in remotely after sending passport details and city tax (which is normal for every stay in Italy). There wasn't any staff there which we were expecting and liked the easy check in. Would recommend.

Partner

10/10

Exceptional

01 Sep 2025

Waniza

It was just fine

Leisure Family

10/10

Exceptional

29 Aug 2025

Bridget

Amazing apartment with fantastic location

This is the second time we have stayed in this accommodation, it's location is excellent you couldn't be more central. It's as lovely as the photos, we stay as a family of four and it's just perfect and although all in one room, the room is really huge. The check in is not manned but the one time I needed help due to our error ( we lost our passports) they were spiteful in helping us get checked in. If there was going to be a down side. It would be that you can't pull the car up outside of the property, but this is not them it's the same in most Italian towns where you can't drive directly into the centre.

Friends_and_family Family

4/10

Poor

27 Jul 2025

Karen

NOT recommended! No parking, no staff to help

I would NOT recommend this hotel to anyone. There is no front desk, which was NOT mentioned in the listing, only in the confirmation email AFTER we booked it. We would NOT have booked it if we knew there was no front desk. It is extremely complicated and difficult to check in online. If you are not traveling with an eSim or phone plane from home, you will NOT be able to check into your room or even get inside the hotel. This is not helpful when arriving in a thunderstorm, only to find out that the web site said \"parking available\" and the hotel is inside a Traffic Limited Zone where the car is NOT ALLOWED. Terrible lack of communication about this property. AVOID IT!

Partner

6/10

Pleasant

03 Jul 2025

Helen

Nice room, rubbish communications.

They left it to the last minute to provide key access information and it was all in Italian and not in English. The hotel is rubbish at replying to messages or email in a timely manner.

Partner

10/10

Exceptional

02 Jul 2025

Christopher

The Hotel Bergamo a beautiful place to stay. Everything was clean and comfortable. We did have an issue checking into room, and even after we could check in, we noticed that there was someone else struggling to access their check in code. Overall, however, I would highly recommend.

Leisure Partner

10/10

Exceptional

01 Jul 2025

Jennifer

Exceptional stay

Bergamo Inn 21 exceeded all expectations. The room was spotless - cleanliness clearly taken very seriously. Check-in was completely seamless and hassle-free, the property didn’t have a receptionist and check in was easier than most hotels with a reception.

The location couldn’t have been better - ideal for exploring Bergamo. But what truly stood out was the unbelievable value for money. You get far more than you pay for, especially considering how special the room felt. The photos simply didn’t do it justice - it was even more beautiful and comfortable in person.

Friends_and_family Family

8/10

Excellent

12 May 2025

Verified traveler

good hotel in a great location

Good hotel in a perfect location in Bergamo. great communication via email/whatsapp prior to our stay to ensure we were ready to check in (submitting id information, paying city taxes). Be warned that desk help is very limited at this hotel and you need to have a phone/computer with internet to receive the hotel entry/room pass key code to get in and out. The staff can't give you this information. Hotel is clean and modern. Rooms were big. We had issues with loose bathroom fixtures and small fridge with a non-closing (malfunctuioning) door. There is a public parking garage less than a 5 minute walk behind the hotel if you need to park.

Friends_and_family Family

2/10

Poor

07 May 2025

Verified traveler

No check in desk, nowhere to drop luggage

I wasn’t told that there’s no even a space to leave luggage or whatsoever. Just after you pay - you receive a message saying - the room is accessible by code which you’ll receive by 3 pm and you won’t be able to access the prémisses before that.

This should be announced before booking, cu I arrived 8 in the morning and I had no space or anywhere to leave my 23 kilo bag so I needed to drag it all the day with me. At the end I didn’t even go back to the property and didn’t bother to use it but just booked another more decent accommodation.

Self

10/10

Exceptional

15 Apr 2025

Joseph

Fantastic Bergamo

We were on a short holiday with friends in Bergamo and found this hotel to be perfect for our stay. Close to the airport, train station and all the sites you would want to see in Bergamo. The staff at the hotel were very friendly and helpful, we can’t fault this hotel. Well worth the money.

Partner

10/10

Exceptional

26 Jan 2025

Waniza

It was a nice hotel .

Leisure Family

10/10

Exceptional

22 Jan 2025

Jan

Great place, modern rooms, everything is just next door.

I will book this place again.

Leisure Partner

10/10

Exceptional

12 Jan 2025

Nahid

Great place

Leisure Friends

6/10

Pleasant

05 Jan 2025

Verified traveler

Quite poor, wouldn't stay again

There is very little communication from the hotel and you need a code to get into both the building and your room which we didn't receive so we were stuck outside in the cold for almost 45 minutes.

The room itself is fine but the bathroom wasn't clean, hairs left everywhere. Even after the room had been cleaned again they were still there. When taking a shower the bath tray immediately fills up and flooded the whole bathroom and into the main room.

Partner

10/10

Exceptional

06 Dec 2024

Jonathan

Rooms in Bergamo

The hotel is perfectly placed for exploring Bergamo and has a lot of cafes.and bars near by.
But the fsct that you have no receptionist, except on the phone, means if you have any problems or issues you can't get them sorted. Check in is do e through an email link and yiu then get codes.to access both the main entrance and your room, I personally wiuld classmit more.as an Air B&B than a hotel.
But the room was spotlessly clean, as.werw the stairways.and hall areas, and very comfortable.

Partner

10/10

Exceptional

24 Oct 2024

Jennifer

The hotel was great easy to access. The room temperature was hot, i tried to change it myself but it didnt work so i had to sleep with the balcony door open. Overall what would make the hotel perfect is if it had a front desk. However i didn't have any issues with checkin or getting into my room.

Business Self

10/10

Exceptional

25 Sep 2024

Verified traveler

Clean and center

10/10

Exceptional

19 Sep 2024

Vincent

Loved this place

Business

10/10

Exceptional

17 Sep 2024

Karl

Great location in Bergamo

Well located, near bars and restaurants. Beautiful area to stay in. The hotel is modern, the room is comfortable and nicely decorated. It was ideal for us.
The only negatives are that only paper/plastic cups are provided, no wine glasses or opener. Also only two coffee pods each day (we normally start our day with two coffees each). Despite those few mentions, we would definitely stay at the Bergamo Inn 21 again.

Partner

10/10

Exceptional

17 Sep 2024

Suzie

A lovely room right on the top floor (there is an elevator) The balcony was a tiny square concrete area with a 6 foot wall, so not great for relaxing of an evening

Self

10/10

Exceptional

15 Sep 2024

Kevin

Great spot right near the town square.
The only quibble I had was that the instructions and codes for the rooms were sent in Italian. Would be better if an english version was attached.

Partner

8/10

Excellent

29 Jul 2024

Pia

Room is very modern in the middle of citta bassa Bergamo. It is about 10min walk to public transport that takes you into old town. Check in worked well digitally, as there is no staff on site. Parking is public parking for the city so you need to walk from the one you choose to the Inn.

Leisure Partner

10/10

Exceptional

06 Jun 2024

Carolina

Place is just as picture and very clean. Great eateries nearby

Business Self

10/10

Exceptional

06 Jun 2024

Carolina

Great location with amazing restaurants. Train station is 10 min walking. Place is very clean and quite, will return when in Bergamo

Business Self

10/10

Exceptional

18 May 2024

Samantha

Perfect location, lovely room.

Couldn't be in a better spot to tour both the Alta and Bassa, beautiful location, we arrived on Saturday and although the area was super busy with people having a good time, when we got into the room and shut the windows it was really quiet! Room was lovely, nespresso was a bonus too! Few minutes was from all the shops, restaurants and cafe’s are a stones throw away.

Partner

10/10

Exceptional

23 Apr 2024

Richard

lovely property - 10 mins from the main train station. right in the heart of shopping area and restaurants, bars etc.

Business_and_leisure Partner

2/10

Poor

21 Apr 2024

Dawn

Uninhabitable

There is no air conditioning!! The ad says there is but there is not. No amenities but a shower cap, body lotion & body wash once we asked that it be refilled. While the bed was comfortable & espresso machine nice, the room was uninhabitable. It was 78-80 in Bergamo and the room probably hotter. There is a fridge so you can go to a market to buy fruit or yogurt for breakfast & there is a cafe downstairs. Add a fan at least!!!!!

Partner

10/10

Exceptional

17 Apr 2024

Todd

Reasonably priced and convienient.

Business Partner

10/10

Exceptional

02 Apr 2024

diego

Nice hotel. Easy self check in.

8/10

Excellent

19 Feb 2024

Lucy

Nice modern hotel

Lovely modern hotel room with easy access using a code. The hotel is centrally located, and easy to find. The room was very quiet when the window was shut. Our air conditioning wouldn’t work with cold air and the room was very hot because the heating wouldn’t stay off, this meant we had to open the window and it was quite noisy with people closing doors and talking etc. overall very nice place and would stay again.

Partner

8/10

Excellent

27 Jan 2024

Elisabeth

Jetlagged Aussies

The hotel is in a great location with lots of bars and restaurants close by. Cafès abound and the bakery next door was excellent for breakfast. It is a short walk to the funicular for the Citta Alta. Access is easy by use of the PIN sent to us in advance of our stay. There was a staff member on duty when we arrived but no one was available in the morning. Overall, we enjoyed our stay. Comfortable bed, good shower and quiet room.

Partner

10/10

Exceptional

09 Jan 2024

Billy

Loved staying here!!! Great staff - easily can access Lecco and it was just glorious. The breakfast was my favourite part :)

Leisure Friends

10/10

Exceptional

05 Dec 2023

Joseph

Was very easy to nevigate, splendid room, clean and spoiling.
Please be sure bypassing the ZTL area, nearby , if you are using rental car.

Leisure Partner

6/10

Pleasant

29 Nov 2023

Carmelisa

Room was big and new. I did not like that that it was not clear I still owed $5 of city tax before they could provide me the key code. I was standing outside the door at 11pm trying to find the code on the registration page but it was not written anywhere that the tax was still missing. I had to call twice before I got to speak to someone to understand the issue. Then I had to fill out all of my credit card info, standing in the cold. Finally I got the key code. Arrived to find a brand new room which was nice. But the floor was cold and there were no slippers provided.

Business Self

10/10

Exceptional

16 Nov 2023

Mat

Great value for money

I usually stay in big hotel chain hotels however needing a quick stop over in Bergamo sought a local, cheap option. This was a great suite, great location, only 15 mins from Airport in the centre of Bergamo. Greeted by the most amazing ceiling. Well worth the stay and awesome value for money. So cheap for what you get.

Business

2/10

Poor

11 Oct 2023

Nick

Don't bother. They take your money and the Hotel management then don't care about you. Please read.

Arrived 4th Oct 2023 14:30. The air con didn't work making the room hardly bareble to be in. I went to the receptionist and she was aware of it and that a service agent had been called.

Early evening as we went out we saw another girl and she had no news regarding the service agent. I asked her if she had a fan for the room and she said no.
21:50 - I phoned the receptionist (Brenda) asking her to get someone from management to contact me urgently as we wanted to move out. I also sent an eMail to the Bergamo contact address stating the same.

Barely slept the room was stifling. Opening the windows helped a tiny bit, but the noise from outside then disturbed us

5th Oct - On leaving in the morning we saw the first girl we saw the previous day and asked if we could have a fan for the room, she said yes and immediately got one for us. Later even with the fan on it was 29°C in the room.

6th Oct - Terrible nights sleep. Tried to contact Expedia and the Virtual Agent couldn't help !!! Pointless.

7th Oct - As we left I asked the girl when the air-con first start not working and on what date they contacted the service agent, at this point her English got pretty bad and tried to explain in Italian, which we did not understand.

The hotel management, don't care. They did not respond to my eMail to them on the 4th Oct, nor did they respond to Brenda's request to contact me

8/10

Excellent

02 Oct 2023

Mila

Great Place, Zero Customer Service

Great location, a fantastic design, and top quality of finishes. A really great place to stay. Since I got it on Hotels.com I thought it would be a hotel, but it is sort of a hotel room in a nice apartment building. They give you the instructions for how to get in, but you have to enter some codes into multiple electronic devices and it's late at night and you are stressed out that if one of these devices doesn't work, you'll need to get a hotel room nearby instead. Particularly quirky was the door to the actual room: there was an iPad-like device mounted on the wall by the door and when you put your code in it would say \"the door is open\", but it was not! Then it turned out that the actual door lock had a code device and it worked. But a lot of stress. Also, they marketed as \"parking available\" and then in the email they mentioned several parking lots by street name but no actual addresses! So now you have to sit with Google Maps and try finding the closest parking and we ended up parking much further out than necessary. We emailed them about the parking lot address 3-4 hrs earlier and never heard back.

Partner

2/10

Poor

11 Sep 2023

Arsenie

Worst hotel experience in my life

The main disturbance of the stay was a fire alarm that went off in all rooms in the whole hotel at midnight. All guests went outside and were desperately trying to contact anyone from the hotel for a couple of hours, but it was unreachable until the morning. Guests called police and fire department which arrived and tried for a couple of hours to silence the alarm. They succeeded shortly before 2AM, until which time no one could go inside, let alone sleep.

Police said that this is not the first time that fire alarm goes off in this hotel and the hotel is not reachable by phone.

Aside from the great disturbance that this fire alarm caused, it is outrageous to think that the hotel would not be reached even in case of a real emergency for 12 hours per day.

Moreover, hotel promised a tiny refund in exchange of silence!!

This comes in addition to an awful checkin experience - I have not received the promised email with the access code until I contacted hotels com support right before my airplane to Bergamo. Since I was arriving after 11PM and the hotel is not reachable at night, I hate to think that I might have been left in front of the hotel without checkin instructions that night. Another hotel guest also confirmed to me that he also hadn’t got the code before he contacted support right before his arrival.

Given the above, the broken lift, the loose door knob in the room all seem to be minor issues.

This hotel is deeply unprofessional and should be avoided at all cost.

Friends_and_family Family

10/10

Exceptional

10 Sep 2023

Yvonne

Luxurious accommodation with comfortable bed & excellent ensuite facilities. Location perfect, beside several restaurants & bars although you would never know as the sound proofing is fantastic. Plenty of shopping options within walking dustance & easy access to the old town. All within 15 mins of the airport.

Leisure

10/10

Exceptional

07 Sep 2023

Janell

Best place to stay in bergamo!

Leisure Partner

10/10

Exceptional

30 Aug 2023

CHARALAMBOS

Excellent premises and people

Big comfortable family room and clean every day. Very good location. Friendly and customer oriented staff.

Friends_and_family Family

10/10

Exceptional

11 Aug 2023

Dominika

Amazing place for a good value

The place is amazing! Newly renowated, clean and in good location. Well sized bedroom fits a family of 4. Will be definitely coming back here.

Friends_and_family Family

10/10

Exceptional

11 Aug 2023

Paul

Great boutique hotel in good location

Location is superb and there is a great wine/coffee bar right under the hotel. It is on a small piazza and lots of locals frequent the various shops and cafes.

The building is old and boutique and wonderfully refurbished. Our room 404 was beautiful with a very comfortable super king bed with lovely sheets and pillows. The walk-in shower room was spacious. The “balcony” was only a one square meter space outside glass door with a head-high wall - you could see the old town if you stood on tiptoes - not really a balcony but that didn’t matter. The air conditioning worked well and the large tv had lots of channels.

The hotel has four rooms on each floor around a central atrium stretching right up through the building. Check-in is unique as they send an email form which (when completed) triggers a key code for the electronic pad to open the hotel and bedroom doors. There is no staff in the hotel and only WhatsApp messaging to contact a virtual reception.

The old town is a 30 minute walk up hill or you can take the bus and/or funicular- we did all of the above. The old walled town is one of the finest in northern Italy.

We would happily stay here again.

Partner

10/10

Exceptional

15 Jul 2023

Nikolay

Amazing rooms. A very convenient entry with the access codes. The location is perfect for walking and dining. The only problem is the parking, it is a public one and it’s about five minutes walk. The street does not allow any traffic, so you have to carry your suitcases. apart from the inconvenient parking, everything else is perfect. Nespresso coffee machine and courtesy Perrier water makes that property five star :).

10/10

Exceptional

12 Jul 2023

Sarah

The property is in a great location but there is no desk or help before 3 pm. They did send email instructions for check in but where not able to be contacted beyond that.

Leisure Partner

10/10

Exceptional

11 Jul 2023

Morgan

Excellent hotel, friendly staff :)

Partner

10/10

Exceptional

03 Jul 2023

Emily

Such a lovely surprise!

Amazing hotel! In the heart of Bergamo, with lots of lively restaurants and night life but still quiet rooms.
The hotel was gorgeous and the rooms were very spacious and PERFECT for our family. Beds were amazing and the overall vibe and experience was excellent! We will be planning our future travel through Bergamo just to stay at this hotel!

Friends_and_family Family

10/10

Exceptional

28 May 2023

N

Bergamo Bash

Excellent location, and great little boutique hotel which we would use again. Room was great and Bergamo is a great location to use as a base.
Please be mindful this hotel has no facilities and you need to check-in via a browser to get room keys etc. but great little bar and coffee shop next door.

Friends_and_family Friends

10/10

Exceptional

26 May 2023

Talia

Great location, lively neighborhood & trendy, clean accommodation. Highly recommended :)

Business_and_leisure Friends

8/10

Excellent

23 Apr 2023

Karl Rainer

A littke gem when you find it.

A good concept, little to fawlt in room and bathroom. Needs somewhere to lounge when you have to wait. The girls on reception are sitting in freezing conditions. Shame on managment. Position is excellent with everything easy to walk. There is a huge shortage of taxies, although the receptionist will book one, but how do you get back? A better sign outside is needed we stood across from it and could not find it.

Partner

10/10

Exceptional

16 Apr 2023

Maeve

What l liked about the property was that it felt like going into the past with it's beautiful stone. However everything was so modern. Staff are extremely helpful and it is so clean. Very close to shops and cafe's. I would definitely recommend staying. It's just your room your getting but a lovely experience.

Leisure Partner

10/10

Exceptional

15 Apr 2023

Dawn

Wonderful stay

Getting a deluxe double room for 2 got us two separate rooms next to each other with cute little balconies overlooking the downtown of Bergamo. There is a coffee shop next door to the right with the most amazing pastries! Convenient location to walk around downtown. The rooms were comfortable & clean with new everything. The espresso machine in the room was great!! Loved that addition!

Friends_and_family Family

10/10

Exceptional

11 Apr 2023

elaine

An amazing hotel

This hotel is amazing and we rank it 10/10. The rooms and venue itself is stunning and right in the centre.

Friends_and_family Family

10/10

Exceptional

27 Mar 2023

Ari

The location of the property is quite nice, in the middle of everything. You can easily reach a lot of things by foot. Everything works fluently and room is clean and cozy. Very positive in all ways. Strong recommendation for this!

Leisure Self

10/10

Exceptional

16 Mar 2023

Rosemary

Great new property that was lovely and perfect for the late Ryanair flight in
Arrived with 20 euro taxi, used PIN codes to enter, had light supper and wine across the road (open until 1am)
Next day late start with walk around new and old town and back to airport to collect car and head to slopes
Perfect
Will go again

Leisure Family

10/10

Exceptional

22 Feb 2023

Rod

Long weekend with friends

Long weekend with friends. Location of Bergamo Inn is first class. Off a square with lots of bars,cafes, restaurants and shops. Walking distance to the old town which has a different feel altogether. Access to Bergamo Inn is relatively straightforward and there was someone on reception most of the time. The rooms were comfortable, spacious and very clean.

Friends_and_family Friends

10/10

Exceptional

21 Feb 2023

Philip

Weekend Break

Great hotel, good location with nice wine bars in immediate vicinity

Friends_and_family Friends

10/10

Exceptional

08 Feb 2023

Amal

It was one of the best stay In Bergamo

Friends_and_family Friends

8/10

Excellent

25 Jul 2026

Mathias

Indtjekning fungere ved en touchskærm. hvis man forsøger at indtjekke før kl 15:00 så kan man ikke godkendes, og man skal vente et par minutter før ens kode til værelset virker. Vi nåede at stå 2 minutter ude foran vores dør inden koden blev aktiveret. Ellers var værelset rent, og dejligt nedkølet med aircon da vi kom ind. Regngøringspersionalet var søde og rare. Lokationen er god, tæt på små gode butikker og restauranter, og man kan komme rundt i hele byen hvis man vil gå.