Name: Mercure Bergamo Centro Palazzo Dolci
Address: Viale Papa Giovanni XXIII, 100, Bergamo, 24121, IT

10/10

Exceptional

11 Jul 2026

Charles

We stayed here last year when visiting Bergamo and were so overwhelmed it was a no brainer to return. It was no surprise that the whole time we stayed there the whole experience was excellent.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Zara

Perfect location for bus and train travel, clean room with soundproof windows. Decent breakfast selection.

Self

10/10

Exceptional

17 Jun 2026

Mandeep

Very convenient for the meeting held literally next door. Excellent breakfast

Self

10/10

Exceptional

07 Jun 2026

Michal

Good hotel in the stick city centre and close to the main train station
Well renowned and comfortable for a good stay while visiting bergamo

Partner

10/10

Exceptional

30 May 2026

RODOLFO

Love the location and room.
It is close, walking distance, to everything and everywhere
For 15 Euros a day you have indoors parking, next door
And breakfast was great
I will recomend it

Friends

10/10

Exceptional

27 May 2026

Thomas

Really good quick stay
Big comfy room
Big tv with all the apps
Good location too

8/10

Excellent

18 May 2026

Lewis

Location: 10/10.
Front Desk staff: 10/10
Bar staff: 6/10.
Conclusion: go elsewhere for drinks.
innumerable choice of better bars and a supermarket nearby.

Partner

8/10

Excellent

10 May 2026

Oliver

Very central, and an excellent breakfast!

Self

8/10

Excellent

20 Apr 2026

Gosia

The hotel room was nice and clean. Disappointing that there were paper cups and wooden stirrers in the room, not real mugs and spoons!

Friends_and_family Family

6/10

Pleasant

09 Apr 2026

Peter

Staff were friendly and helpful. Breakfast had reasonable choice for a small-ish breakfast area but ran out of sine things (we were down towards end of breakfast times though).
Room was ok but looked into a roof that covered a lot of the window so could not really see out. A few bits looking tired and need attention although bathroom was clean and modern looking. Great location for Bergamo station and Citta Bassa and buses ho right past hotel to Citta Alta (although not too long a walk either).

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Sarah

fantastic room and amazing staff

Self

8/10

Excellent

30 Mar 2026

Tatiana

Very convenient location. 3min walk from train station.
Pretty good breakfast, omelet, sausage, bacon, many desserts.
Room was pretty spacious, bathroom the same. Nice shower.

Family_with_children

6/10

Pleasant

23 Mar 2026

Quentin

Hotel is in a great location relative to the train station. Staff were very nice and helpful. Room was disappointing with the toilet seat broken, faucet handle completely came off and no towels in the room.

Partner

8/10

Excellent

23 Feb 2026

Daniel

Big room and good location. No noise despite noisy street

10/10

Exceptional

16 Feb 2026

Hidekazu

Staff were very friendly and it has a gym. The location is perfect, too.

10/10

Exceptional

09 Feb 2026

Jaina

Amazing stat from start to finish. The hotel is in a great location, so easy to get to and central to bus and train connections. The check in and check out process was smooth with friendly receptionists - they even gave us a list of recommended hotels for dinner that night based on what we fancied. The rooms were so lovely though sound from corridors from others' conversations were quite loud but didn't bother us too much as it stopped pretty quickly. The beds were noisy/squeaky but super comfy and the bathroom was spacious and clean, rooms were modern and it was a very pleasant stay. We requested a breakfast box for one day as we couldn't have breakfast due to an excursion/early start - they sorted this for us perfectly and it was really well equipped - lasted us a long time. The breakfast buffet was also really good I was pleasantly surprised - the eating area was peaceful and nice to eat in. Finally on our last day the receptionist gave us great advice to go to the very first bus stop to get the bus to the airport so we don't miss it and it worked out perfectly! Thank you for a lovely stay

Leisure Partner

6/10

Pleasant

19 Jan 2026

jane

We have stayed at this hotel at least six times but feel standards have slipped. A feeling of being understaffed and maintaince neglected. E.g. one of the lifts was out of order for a week. First room allocated the inside door handle dropped off
So we had to he moved although receptoon knew about the problem. Other things noted.
A pity because the hotel position is excellent for visitors to the beautiful city, but may choose a diffent hotel next time.

Leisure Partner

4/10

Poor

14 Jan 2026

jane

The room we were allocated. After unpacking we

6/10

Pleasant

11 Dec 2025

Noel

Good location near the station although lots of people hanging around the area after dark.
There was only one lift working and the wi fi was also interrupted.

Leisure Partner

6/10

Pleasant

11 Nov 2025

Chin Sang

Reception claim my stay was not paid when I check in. Manage to show they my receipt from Expedia which indicate already paid with my credit card. They took some time to recheck and confirmed. Should had checked carefully and avoid should
Misunderstanding.

10/10

Exceptional

19 Oct 2025

Dilyana Borisova

Great location, very clean and lovely room, friendly staff

Leisure Self

8/10

Excellent

21 Sep 2025

Mark

A good convenient choice

The location was superb. The staff were very friendly. Overall it was a great base to explore the city.

Self

8/10

Excellent

20 Sep 2025

Janice R

Good hotel at a great price but improvement needed

For the price this is a good hotel and the location is great. Cleaning staff are fine. Front desk -- good but when a couple staying for 4 nights asked for more hangers (as there were only 6 in the room) the response was \"I will see if we have some in the hotel\" -- we never got any more hangers! What was really unexpected was breakfast -- most hotels can figure out how to do a buffet breakfast. The buffet breakfast room was chaotic with a staff that seems oblivious. More than once there were no plates or no utensils in the buffet area. There were tables that needed to be cleared (as the room is full and people are looking to find a seat). And the arrangement -- yogurts in a corner squeezed in near the coffee machine and the hot food -- so that you couldn't get to it. Only one coffee machine (one morning I was in the line for 8 minutes as 10 people were in line to get coffee). I could go on but the point is that the breakfast room has to operate better. It gets the day off to a bad start to encounter such disorder.

Partner

8/10

Excellent

09 Sep 2025

Jonathan

Atrocious breakfast service

The hotel is centrally placed for the airport, buses and station, the rooms are spacious, but looking dated.
However the hotel really fell down o breakfast, we stayed six nights and for four of those there was only one coffee machine working leading to long queues and on o e day both machines were broken.
The jitchen didn’t seem to understand rhat as it.was Grand Prix weekend the hotel was super busy and they had run put of bread, yoghurts abd had virtually no hot food available on one day.
The lady running the front of house was amazing and tried to keep on top of everything but she was badly let down by everyone else and in all honestly the breakfast issue means I'd be very unlikely to stay there again as €11.50 per peraon for brwakfast was wasted

Partner

10/10

Exceptional

24 Aug 2025

Matthew

One night stop

Fantastic one night stay in a great location. Would stay here again.

Partner

10/10

Exceptional

21 Aug 2025

Leo

Great

8/10

Excellent

20 Jul 2025

Gordon

Easy walk from the train station and on the bus route for the airport. Fantastic, helpful staff. Well worth stopping for an extra day in Bergamo if you’re flying in and out of the city.

Leisure Family

10/10

Exceptional

01 Jul 2025

Chin Sang

Lots of restaurants around and walking distance to upper city

10/10

Exceptional

26 Jun 2025

piers

Great location, clean, comfortable room and good breakfast selection

Leisure

10/10

Exceptional

24 Jun 2025

Samuel Joseph

A great stay only minor hicup was a dripping ac unit but other than that perfect location and service also

Leisure Partner

10/10

Exceptional

23 Jun 2025

Uladzimir

One minos is that was a concert near on open space till 23:00

10/10

Exceptional

29 May 2025

Charlotte

Lovely spacious, clean room. Great stay

Self

10/10

Exceptional

17 May 2025

Joanne

Very convenient location with train station and buses nearby. Lots of restaurants and shopping and tourist attractions within walking distance.

Leisure Partner

6/10

Pleasant

12 May 2025

MARY

The property feels tired and in need of a refresh. Our room had peeling paint and water damage. The chords had been broken from the blinds and left on the windowsill. There is no longer a bar. The loos at reception were broken when we were there. The staff do seem to work very hard to make folks feel welcome. They cannot be faulted but this is really only a 3* property at best.

Business_and_leisure Partner

10/10

Exceptional

08 May 2025

Graham

Great location

Great location, spotless rooms and good service

Friends_and_family Friends

6/10

Pleasant

05 May 2025

nikolay

at my first breakfast I found long black hair in my food.
Waitress does not cover their hair. I have to stop breakfast and can not eat whole day.

Partner

6/10

Pleasant

20 Apr 2025

ISAAC

Good stay marred by poor breakfast

Front desk was very friendly and helpful. However the breakfast left much to be desired. It was obviously understaffed. On the first day, the coffee machine ran out of milk, water and coffee. No one attended to it for 20 mins. While everyone was waiting for coffee.
Second day which was a Sunday and breakfast till 10.30am. Came down at 9.30am, there were not enough tables as they weren’t cleared. And worse, no food was left. After several customers asked, some bread and scrambled eggs were provided. That’s all. Nothing else.
Do yourself a favour. Skip the breakfast and go 4 doors down, they served much better stuff there.

Business

6/10

Pleasant

06 Apr 2025

Maria Helena

The hotel was good, our first room was close to the restaurant and was not good. Very cold and noisy. There were able to change our room and the second one. Was much better. We could not find parking close to get our luggage and do the check. Location was good, walkable and close to transit and restaurants.

Leisure

10/10

Exceptional

14 Mar 2025

Konstantin

Perfect location

8/10

Excellent

09 Feb 2025

Hang U

Flight arrived from Bergamo airport past midnight, only 10 mins to get an Uber to the hotel but it is on the pricey side €42 for a short journey but considering not having to drag my luggage all the way to Milan, that was an ideal solution. The hotel staff was very helpful with late check in. Room was extremely spacious and modern. Perfect temperature without me having to adjust the air conditioning. Comfy bed and not too noisy despite being on the second floor. Upon checking out and before heading to the station for my train, I could really benefit from the use of restroom but they have not got one available at the lobby area nor the restaurant area, according to staff, it is under renovations which is a bit of shame as this has let down the score slightly. Would have love to use their spa facilities next time when I visit again. Overall, really lovely stay and close proximity to central Bergamo.

Leisure Self

10/10

Exceptional

09 Feb 2025

Richard Paul

The hotel was very near to the airport bus so it was very easy to get from the airport. As it is on a direct bus route to the Citta Alta access to there was easy. Staff were helpful; we were able to store our luggage due to a late flight and to borrow umbrellas. We will stay again.

10/10

Exceptional

04 Jan 2025

Mary

Nice big room, handy for the station and shops and restaurants

Leisure Partner

10/10

Exceptional

01 Jan 2025

Oswaldo

Very good

Leisure Partner

10/10

Exceptional

16 Nov 2024

Vahid

Clean and comfortable!

Helpful staff, clean, comfortable, I will try it again!

Business

10/10

Exceptional

08 Nov 2024

KELSEA

Great place to stay. Close to the train station. Restaurant Vox in the same building as the hotel was phenomenal. Older building but they maintained it well and kept it very clean.

Only complaint was that the air conditioning only worked if a window was open - that may have been user error but that was the only way we could figure it out. Additionally, the windows have no screens (perhaps that’s a European thing) so we were scared to let bugs in if the windows were left open

Otherwise it was great, would recommend.

Leisure Partner

10/10

Exceptional

02 Aug 2024

Sarah

Bergamo stay

Overnight stay from airport. Hotel was central and all facilities were excellent.

Partner

8/10

Excellent

20 Jul 2024

ENRICO P

Property is close to the Citta Alta.

Leisure Partner

2/10

Poor

17 Jul 2024

Dominic

Don’t stay here. May as well have slept rough on the street. Noisy, aircon doesn’t work, just 26 degrees in the room. go somewhere else

10/10

Exceptional

09 Jun 2024

Leslie George

The hotel location is excellent - on the airport bus route and close to the railway station if you plan excursions to Brescia for example. It’s on a street with a number of restaurants but also has the option of room service. The rooms are modern and spacious, comfortable and very clean. Numerous options for breakfast - everything you could want in the excellent buffet. I would recommend the hotel without reservation talking about the hotel alone. However it is worth knowing that there is a space across the road 100 metres away which for one day during my stay had an open air rock concert from about 9pm to midnight. The hotel’s double glazing did not keep out the thumping bass and my room was on that side of the hotel. It’s not obvious when those evening rock concerts are going to happen so I suggest specifying a room away from the main road. None of this is the hotel’s fault but it was frustrating for one night not knowing when the music would stop.

Leisure Self

10/10

Exceptional

03 Jun 2024

Elsa

The staff members were so helpful and supportive.

Business Friends

10/10

Exceptional

05 May 2024

Meghan

Beautiful and modern hotel. Always stay here when we're in Bergamo.

Leisure Partner

10/10

Exceptional

29 Apr 2024

Arles

Amazing location. Staff is well prepared, very helpful and knowledgeable. Highly recommended.

Business Self

8/10

Excellent

24 Mar 2024

Maureen

Great hotel let down by housekeeping

Mercure Bergamo was a nice hotel in a great location near the train station/airport bus stops with an easy walk to the funicular to Citta Alta.
The hotel itself and the room was very clean on arrival. However, on day 2, the maid only left 1 bath towel for 2 people(none in any drawers - we checked) resulting in us having to share. The toilet paper wasnt replenished either. On day 3, we arrived back in the evening to find there had been no maid service at all that day so I had to go to reception to ask for towels/toilet paper. I was asked if I had left the Do Not Disturb sign on the door by mistake! (which we hadn't) which made me feel questioned rather than given an apology for an uncleaned room.
The room itself was modern, spacious, tastefully decorated with a huge wall mounted tv, comfy bed & pillows and nice smelling toiletries. The hand and bidet towels weren't towelling though, more like table napkins which was strange. I think this hotel is having a towel shortage!
Breakfast was good with a varied choice. However, there was no toaster available to toast bread - maybe this is an Italian thing. The hot section could have been better, the bacon looked a bit grey although good on the last morning, the sausages were hot dog type and the beans were dry beans without a sauce. I had read reviews to say that breakfast was cramped and the buffet not replenished but we did not experience this.
Overall, a few minor issues in a decent hotel and would return/recommend

10/10

Exceptional

20 Feb 2024

Enrique

Nice hitel, breakfast area got a little crowded and minor maintenance issues. I would consider staying here again.

Business Self

10/10

Exceptional

07 Feb 2024

Angela

Quality place to spend the night. Thank you.

Partner

8/10

Excellent

17 Jan 2024

Kenneth Graham

Well located for travellers

A perfectly located hotel if, like me, you arrive in Bergamo quite late and want the convenience of a decent place to stay close to the bus and train stations. My room was spacious and comfortable, although it was a little “tired”. If you’re staying in Bergamo or heading onto Milan or another place then this hotel is a great choice.

Self

8/10

Excellent

11 Jan 2024

jane

Very convenient for train station, pleasant staff, beautiful city.

8/10

Excellent

15 Dec 2023

Norbert

No bike storage

Self

10/10

Exceptional

10 Nov 2023

Robert

This is my go to place every time I fly in to Bergamo. For a short break it’s a great location. Close to the train station and close enough to get to the Citta Alta on foot. For the less energetic there is a good bus service. It’s clean, comfy bed and lovely bathroom. Excellent choice at breakfast.

Leisure Partner

10/10

Exceptional

07 Nov 2023

Matthew

Excellent place to stay close to the heart of Bergamo. Brilliant

Leisure Partner

10/10

Exceptional

24 Sep 2023

Meghan

The only place we stay when in Bergamo!

Leisure

4/10

Poor

12 Sep 2023

Nicola

Don't accept any of the 001-004 rooms. They are in the back of the house, literally on top of a bank and so noisy it seems you sleep on the side of the road. Strong window and floor insulation needed to be guest acceptable. For 160 euro/night uou get way better than that. Breakfast supplies are slow and no cappuccino available on the machine. Poor experience, probably the worse Mercure I've ever been

Business Self

10/10

Exceptional

05 Sep 2023

Kate

Great hotel in excellent location. Within east walking distance on fabulous restaurants and shops. Will definitely return.

Leisure Partner

10/10

Exceptional

27 Jun 2023

Jack Mark

We stayed here due to travelling around Italy, it’s close to the train station and there are many restaurants around! The hotel was nice and the staff really pleasant and helpful

2/10

Poor

22 Jun 2023

moises

No Ac and we was in a disabled room for 1 night
This is really bad experience

10/10

Exceptional

09 Jun 2023

Bonnie

trip 2023

The hotel was clean, comfortable, close to the train and down town. The beds were very comfortable, but did not have top sheets, only the duvets, which for me are too warm. The only odd thing was the face towels were cloth dishtowels, not the fluffy towels I'm used to. The breakfast buffet was very good, if you like a big breakfast, which I normally don't have - but it was worth the money.

Friends_and_family Family

10/10

Exceptional

07 May 2023

Andrew

Great hotel and enjoyable stay

8/10

Excellent

01 Apr 2023

Pamela

This hotel has had a makeover since we last stayed there. Rooms and bathrooms have been updated and look really well. New carpets in the hallways and public areas make a huge difference.
Breakfast room a bit small and crowded for the number using it especially around the buffet area. A second coffee machine is essential as long queues built up.

Partner

10/10

Exceptional

16 Mar 2023

Fabrizio

A very positive experience with the staff in a very nice hotel!

Business

10/10

Exceptional

11 Mar 2023

Kazuioshi

Overall very nice hotel. We liked the location with a lot of options for restaurants and shops. We had issues with AC. Although weather was 3-10 Celsius, we could not bring temperature in the room below 25Celsius. AC control was non operational and kept the room in heating mode, likely wasting lot of energy. In room Refrigerator was small and just refreshing, not cooling. Breakfast was great with a lot of options and very yummy. Room service was very poor - we do not recommend pizzas

Leisure Partner

10/10

Exceptional

03 Mar 2023

gordon

classy, central, and with super staff!

We love this hotel. It is so convenient to shopping, cafes, and sights, but also close enough to walk to the main train station and where the airport bus stops.
The rooms are lovely and comfortable, and the breakfast room is classy. Breakfast is always very nice, with lots of selection. But, the best thing- by far- is that the staff are so courteous and efficient, and quick with a smile and to address any issues that might arise. Bravo!!

Partner

10/10

Exceptional

23 Feb 2023

Fabrizio

Professional, friendly staff, I had a very good stay!

Business

10/10

Exceptional

01 Feb 2023

Fabrizio

Good place, friendly and professional staff.

Business

10/10

Exceptional

13 Jan 2023

Fabrizio

A Very good hotel overall!

Business

10/10

Exceptional

24 Nov 2022

gordon

It is such a lovely business hotel. It is so close to the train station, and also is located on a main street for shopping and transit to the upper city. breakfast is lovely, and the service is always excellent.

Business Family

8/10

Excellent

05 Oct 2022

Pamela

Much improved hotel decor.

This hotel has been updated since our last stay and rooms and corridors are much more attractive and brighter. Carpets have been replaced and walls painted .
Breakfast is adequate.
Our problem this time was poor Wi-Fi. We had to get a special code from reception, but even then it only worked intermittently, sometimes not at all.

Partner

2/10

Poor

31 Aug 2022

Bradley

I got mugged a few days before in Milan, so finished my trip early. Asked for a refund under the circumstances. The smaller independent hotels agreed. The Mercure Accor chain hotel refused.

Leisure Self

10/10

Exceptional

24 Jun 2022

Joy

Nice Clean Hotel

2nd stay at this hotel. Very convenient for parking. A nice walk up to the funicular to go up to the Old Town.
Hotel is what you would expect from a Mecure. Clean, modern, stylish. Good breakfast and helpful staff.

Friends_and_family Family

8/10

Excellent

13 Jun 2022

martin

Business stay in Bergamo

Well positioned hotel, clean and close to transport links. Haven't had breakfast so can't say but the room was all I needed, clean, modern. Easy check in and out. If I come round again will definitely look at staying here. One word - easy

Business

10/10

Exceptional

28 May 2022

Lynette

Late arrive excellent customer service

I arrived very late at the hotel. The gentleman on reception knew I was arriving and was VERY helpful. The first room I was put in was not suitable. It was one of the old rooms and air con was broken. The kind and most understanding gent did everything he could to accommodate me. He really went the extra mile and I only wish I could remember his name

Business

10/10

Exceptional

23 May 2022

James

Great hotel and we would highly rrecommend it

Great location, very helpful staff and the rooms are spacious, clean, with fridge tv and with good air-con. We would definitely recommend the breakfast. Only one issue no English speaking tv channels. We would highly Recommend this hotel to everyone and Look forward to visiting the hotel and city again very soon.

Partner

4/10

Poor

28 Apr 2022

Timothy

This hotel is in very poor condition. The carpets are stained, dirty and threadbare. Internet was frequently offline. There was a giant TV in the room but it faced the wall and was not connected to any service. We expected more from a Mercure property and did not get the value of what we paid.

Leisure Family

2/10

Poor

04 Apr 2022

Stephen

Tried to check in and hotel was closed due to a fire 4 days earlier and I wasn’t informed until I turned up at the door and then got a call from hotels.com to inform me not great comms . Eventually managed to get in for my last as I wasn’t happy with alternate hotel and the carpet and a chair really dirty , also had to wait about 2 hours to check in when I was told previous day just come down and you will get checked in really angry about my stay in bergamo and for a special birthday stay too ruined the holiday .

Partner

6/10

Pleasant

22 Mar 2022

Verified traveler

Convenient and comfortable but needs redecoration.

Convenient location and comfortable enough (in the end), but badly needs redecoration in the public spaces. Had to ask for a change of room as the first one had broken window glass and a broken and unusable curtain in front of it. Not good! Second room was fine, though the balcony had not been cleaned for some time.

Partner

4/10

Poor

26 Dec 2021

Alberto

Rooms are in very bad conditions. Hotel needs renovations badly. Inexpensive, true, but still terrible quality/price ratio.

Business

6/10

Pleasant

05 Oct 2021

Pamela

Room for improvement

We have stayed here many times before but were disappointed this time . We felt that the hotel needed a complete makeover. The corridor carpet on Floor 4 was stained and dirty looking and the bathroom in Room 414 had a nauseating smell. We reported this and there was some improvement but it still wasn’t great. Breakfast was ok, but not enough staff on duty to clear tables. Empty hand sanitizers were not refilled even when staff were reminded about this.

Partner

8/10

Excellent

17 Sep 2021

Mark

Central location next to a paid car park

I have stayed at this hotel numerous times. It’s walking distance to the pedestrian zone and restaurants. There are also excellent places to have breakfast nearby. There is a covered parking place right next to the hotel but you have to pay for it.

Check-in was a disaster as the receptionist was unable to find the booking for one of the rooms we have reserved.

Overall, it’s an acceptable choice if you want to stay inside Bergamo.

Business

10/10

Exceptional

06 Sep 2021

Andrejs

Perfect location for travelling, staff is friendly and understanding!

Business_and_leisure Family_with_children

10/10

Exceptional

29 Aug 2021

Thomas

Basecamp in Bergamo

Excellent city center location. Nice breakfast. Caring and attentive staff. They kindly gave me a late checkout and stored my luggage.

Self

2/10

Poor

20 Jun 2021

Inna

Never again

Horrible people!

Friends_and_family Family

4/10

Poor

12 Oct 2020

Tim

filthy hotel

A/C was making terrible noises, it was impossible to be in the room with A/C turned On. Stains on chairs and on the carpet. Dirty and smelly.
The staff was very nice and the location is good. Otherwise, will never come back

Friends_and_family Family

10/10

Exceptional

02 Oct 2020

Suzana

PERFECT

Very nice

Partner

6/10

Pleasant

18 Feb 2020

Verified traveler

The hotel was nice, but the airconditioning was only super hot or not on at all (even when I turned it down to 5C, it was boiling), so either you had to sleep in a sauna or an icebox. The room was pretty clean but for someone who is sensitive to strong smells, I felt like they used very strong cleaning products, and that the bathroom had some black growth on the wall. However, this is nitpicking as the hotel was nice otherwise and I know I'm a bit sensitive to hygiene issues...

Business Self

10/10

Exceptional

12 Feb 2020

Verified traveler

Hotel was so convenient for everything, staff were fab, included breakfast was great. The only thing was the bar was only opened part time but that’s probably due to being off season although hotel was busy. All in all a superb stay.

Leisure

8/10

Excellent

10 Feb 2020

SASHA

good location. nice staff

Partner

4/10

Poor

01 Feb 2020

Verified traveler

Room was very old and cold, it was water leackege from crane.breackfast is so so.....

Leisure Family

8/10

Excellent

18 Jan 2020

Verified traveler

Perfect location for railway station and bus route to Alta Citta.
Breakfast somewhat chaotic, staff unable to keep up with supply of food snd clearing tables.

Leisure Partner

8/10

Excellent

14 Dec 2019

Verified traveler

Good location; close to railway station.
Staff friendly and helpful.
No late night bar facilities.
No shower cap provided.

Leisure Family

6/10

Pleasant

11 Dec 2019

Pamela

Reasonable city hotel

Have stayed in this hotel before, but felt this time that standards had slipped a little. The breakfast buffet was more limited, and the mattress in our room was uncomfortably hard.
Reception was fine and receptionist very welcoming.The hotel is convenient to the train station, als the bus stop to the airport. Old and new towns are within easy reac.

Partner

8/10

Excellent

26 Nov 2019

Alex

Central hotel, close to railway station and bus stop for the airport. Good for exploring the lower town and an easy walk to the Funicular railway for transport to Bergamo's magnificent Citta Alta (the old Town). Friendly staff in hotel and room we had was spacious and clean with good facilities. Our only criticism was the breakfast service. Over crowded and run out of food and plates! at times. Also pretty basic.

Partner