Name: Residence Bonomelli
Address: Via Bonomelli 15, Orio Al Serio Airport, IT

4/10

Poor

22 Oct 2024

Victoria

Passable for one night

It was ok. A little dirty. Couldn't find bedding for pull out bed. Duvet had no cover on it. Only one pillow for my two children so I slept without a pillow. All other cushions and bedding were dirty and had stains. Shower looked too dirty to use. No hand wash or coffee but I guess was ok for one night. Would not stay there again

Friends_and_family Family

8/10

Excellent

20 Sep 2024

Michael

Good enough accommodation when you can find it and finally get into the building. Follow the check in details closely to ensure you pay and that allows the main door to open - no check-in staff available.

Self

2/10

Poor

23 Jul 2024

James

AVOID!

Did not answer any of my calls when I arrived. Got to the apartment and found it was double booked. Would not return any calls or messages whilst I was there. Refused a refund through Hotels.con because the host would not approve it. No hotels available in the city & had to stay in a strangers house we met on the street!

4/10

Poor

18 May 2024

Michael

Access to the apartment is controlled through a phone app.
You will not get a link to download this phone app unless you pay a couple of extra charges that are stated have to be paid in cash to the reception upon arrival.
The introductory emails state that reception is open between 8am and 8pm, but there is no reception on site and they do not respond to emails.

While the room was pleasant, it is almost impossible to actually get into it.

Find somewhere else that has staff and service.

Business Self

6/10

Pleasant

22 Apr 2024

John

The room (20) was freezing cold with no instructions to work the heating, apart from that the stay was fine.

Leisure Partner

2/10

Poor

27 Feb 2023

Baillie

Shower door was broken, shower was leaking, sink was leaking, bed broke and was not replaced dispute the numerous request. A fee of 47 euros which was paid on arrival, for a daily room clean which they didn’t do once throughout our stay. Bed was requested to be fixed numerous times and was never fixed. Extremely poor and would not recommend

Leisure Partner

6/10

Pleasant

03 Nov 2022

C

Very close to transport but very noisy

Leisure

2/10

Poor

30 Nov 2025

Leonardo

La camera era in uno scantinato, caloriferi spenti, arredamento indecente. L’unica coperta disponibile sembrava provenire dalla seconda guerra mondiale, gli accessori in metallo del bagno tutti arrugginiti. Il flessibile della doccia in una condizione spaventosa. L’unica fonte di calore uno split che non ha mai visto manutenzione. Finestra del bagno e della stanza simili a feritoie in stile prigione. É scandaloso che scattino delle foto per pubblicizzare queste realtà che non corrispondono assolutamente alla realtà.

Business Self

4/10

Poor

13 Jul 2025

Verified traveler

Nyckelstrul och lyhört

Rummet var rent och sängen var bekväm. Det vara nära till centrum. Däremot det var hemskt att komma in i vårt rummet, intill omöjligt då den digitala nyckeln inte fungerade och när vi fick en nyckel var det fel med låset. Vi var rädda när vi skulle från rummet då vi inte visste hur länge det skulle ta för att komma in nästa gång. Rummet var även väldigt lyhört då vi hörde allt grannarna sa och gjorde.

Friends_and_family Friends

6/10

Pleasant

28 Dec 2024

Eleonóra

Horrible check-in and environment, but good room.

We didn't receive any notification about check-in the night before our arrival, and then for several hours they didn't answer the phone or the line was busy. Finally, we notified Hotels.com, who looked for the owner and within 1 hour they solved it so that we could check in via an external application. It's worth getting to the accommodation early in the evening, there are terrible figures in groups on the street. It's hard to sleep even with earplugs, there's a very busy street right under the window day and night. However, the accommodation was clean and of good quality, equipped with everything. Most attractions and public transport are very close.

Partner

2/10

Poor

24 Oct 2024

Ummesalma

The biggest scammer in bergamo. The owner sent me a link to check in but it said \"no reservation found\". I texted owner, he didn't reply. I called, he didn't answer. We had to go to milan. The checkin closing time was 8pm. After countless times we called owner again at around 5pm, he picked up. We told him about the link and asked to fix it and if it is okay for us to came a little late. He agreed to it and said I'll check link. We were in peace that owner will fix the link and accommodate us when we reach the property. We reached at 9pm. I texted him, and guess what he said ? \"I'm not coming now.\" We kept trying. My old mother had a knee problem, i sent him countless texts and called him many times. But he didn't accommodate us. The link to check in never worked. We spent night out in streets. Next morning we had to book another hotel and we never got our money back.

2/10

Poor

10 Oct 2024

Jonathan

Terrible stay

Forfærdelig oplevelse på Residence Bonomelli. Placering ift centrum egentligt glimrende, men området og fyldt med hjemløse og føles ikke specielt trygt at færdes i. Men det er hvad det er.
Rengøringen på værelset var nærmest ikke synlig da vi ankom. Beskidt bad, toilet og gulv. Derudover kunne vi hurtigt se hvilken hårfarve den forhenværende gæst havde haft. Der lå lange hår i madrassen. Derudover virkede varmen på værelset ikke, og det var derfor usandsynligt koldt, og vi har begge hostet og snottet siden dag 2 af i alt 4 dage på værelset.
Vil ikke anbefale dette til min værste fjende, og de bør virkelig genoverveje hvordan de driver deres værelser.
ØV

Friends_and_family Friends

4/10

Poor

29 Sep 2024

Verified traveler

Dissatisfied- would not recommend

Dissapointing. First, with check in online having to pay €40 instead of the mentioned 25€, claiming it would be for cleaning costs. However, the place was really dirty when entering (see pictures). The place was in the basement. There’s also a bad smell. A small fridge was put on the ground but made so much noise that I couldn’t sleep. Not worth the money at all

6/10

Pleasant

19 Sep 2024

Juan Carlos

Fue poco, podria mejorar..

Es un subsuelo,(nunca me lo dijeron) que da a la calle, acceso por escsleras, poca luz, cama muy baja con colchon vencido, sin cubiertos, olor a sotano y a baño del triturador. Buena ubicacion, para pasear por la ciudad y acceso al tren, muchos comercios cerca, bien el agua caliente. Adecuado si el precio fuera un poco mas economico.

Partner

6/10

Pleasant

23 Jun 2024

luciano

Qualche problemino che pero il gestore ha risolto velocemente
Forse il prezzo un pò caro per la locazione

Business

4/10

Poor

11 Aug 2023

MUHAMMAD IRFAN

He

4/10

Poor

27 Apr 2023

marco

il codice della serratura apriva più camere (grosso problema di sicurezza). Ci sono 4 camere al seminterrato, nel cui atrio sono abbandonati materiali (scaldabagni vecchi, ecc...) . La camera al seminterrato è buia, potevano almeno mettere delle luci forti a led per alleviare il peso del soggiorno.

Business Self

8/10

Excellent

18 Mar 2023

Verified traveler

Bra, nära till allt. Centrum, tågstation och bussen till flygplatsen.

Friends_and_family Family