Name: Rodeway Inn Sudbury
Address: 1500 Regent Street, Sudbury, P3E 3Z6, CA

2/10

Poor

06 Aug 2026

Kathryn

Friday past, July 31, 2026, we stayed in Room 201 - Rodeway Inn Sudbury. We had just got settled and my husband went to sit at the desk, moved the light and a cockroach was behind the light and started running around the desk. I spoke to the lady at the Front desk both that night and in the morning and find this totally unacceptable for the price paid.

I have been on mission trips in 3rd world countries and I, in my 40 years of travelling have never experienced this other than in Guantanamo Cuba in the midst of the prison territory.

We are Canada and proud to say I am a Canadian Citizen. I would like retribution/refund for our stay.

Also, they need to clean common areas. The staircases are disgusting and you can’t tell me that’s from one day. There is dirt in the corners of the stairs has not been vacuumed in sometime. The walls are filthy. They need to ramp up their maintenance.

6/10

Pleasant

29 Jul 2026

Judith

No elevator, stairs bad for husband with COPD

2/10

Poor

26 Jul 2026

AYE CLAUDE MARTIN

C'est du gros n'importe quoi cet endroit. Je l'ai pris en dernier recours parce que ma réservation première a été annulée au dernier moment. Sinon, c'est très sale et mal entretenu. J'ai même eu des cafards dans la chambre 211. Je ne le conseillerai pas à une autre personne. C'est null

10/10

Exceptional

25 Jul 2026

Rosemary

The Rodeway Inn in Sudbury was well located. The staff was friendly and helpful. The attached restaurant suited our needs for the evening meal.

2/10

Poor

21 Jul 2026

Jaskaran

I have encountered an emergency situation in Room no.203 during my stay. My son got injured by the metal frame of his bed and got cuts on his leg and bleeding. I spoken at helpdesk to support but she has refused to look over my child and asked me to come up on the help desk to collect bandages and refused to provide the assistance. I asked her to replace my room and the room she given (room 204) has bed bugs/cockroaches, I was going back and forth to arrange proper medication and first aid treatment by my own no body from the staff has taken the lead to support in this medical situation. I have narrated all this proceedings to Hotel Manager- Sandeep Atwal. He apologized and informed me that he is ready for the full refund.

Family_with_children

2/10

Poor

21 Jul 2026

Lizeth

Cleanings is horrible

2/10

Poor

21 Jul 2026

Lindsay

Cockroach infested room. One of the most disgusting hallways and rooms I’ve ever seen. Honestly shocked.

Family_with_children

10/10

Exceptional

19 Jul 2026

Gord

Great

2/10

Poor

17 Jul 2026

paulo

Bed bugs by the thousand! Disgusting and gross! Had to leave middle of the night after realising the disgusting bed that I was in! Stay away

Business

2/10

Poor

16 Jun 2026

Adam

Room had roaches, hotel staff were aware and didnt seem to care.

Friends_and_family Family

2/10

Poor

15 Jun 2026

Casey

The tv didn’t work

6/10

Pleasant

09 Jun 2026

Olivia

For $100 a night, you get what you pay for.

Self

6/10

Pleasant

04 Jun 2026

Sri Renganathan

Not pleasant for family

Family_with_children

8/10

Excellent

03 Jun 2026

John

We were very happy with our stay at this hotel and will certainly use it again. The room was clean and while basic certainly met our needs. The beds were very comfortable. Connected to to motel is a very good restaurant which we also recommend.

Overallvery satisfied with our stay

Partner

8/10

Excellent

02 Jun 2026

Lee

Good staff. Good pricing. Good restaurant connected.

Self

2/10

Poor

02 Jun 2026

julie

La chambre est vraiment détérioré. Ex. Le silicone autour du bain noir, le tapis est sale, les mur et les meubles sont usées. Il y a beaucoup de travailleurs qui se rassemble ensemble dehors en fin de journée et qui démarrent leur camion diesel à 6h00 am en klaxonnant pour que les collègue se dépêche ... L'air climatisé bruyant et pas récents, impossible d'ouvrir les fenêtres (il y a une vis qui bloque l'ouverture) ...

Business

2/10

Poor

02 Jun 2026

Jamie

From the moment we entered the lobby, there was a strong unpleasant odor throughout the building. The carpets appeared dirty and poorly maintained, creating an immediate concern regarding cleanliness standards.
The situation became worse upon reaching our room. In the hallway beside our room was a bag containing used adult diapers left sitting outside another guest room in 28-degree heat. The smell was overwhelming and entirely unacceptable in any hotel environment.
Inside the room itself, there are visible cigarette burn marks on the bathroom counter, damaged and deteriorating surfaces, and the bathroom fixtures feel unstable and unsafe to use. The overall condition of the room does not remotely match reasonable expectations for a property listed on your platform. I have pics. I Hotels.com because I trusted your company to present accommodations that meet basic standards of cleanliness, safety, and quality. This experience has left me seriously questioning whether Hotels.com vets or evaluates the properties it promotes to customers.
At this point, I would appreciate:
- A response regarding Hotels.com’s standards and vetting process for listed properties
- An explanation as to how a property in this condition remains available on youravailable on your platform
Appropriate compensation or resolution for this experience
I look forward to your response.
Jamie Smith

I did call on the Wednesday of my trip and was tild I could leave early and would be compensated. Hasn't happened.

Partner

2/10

Poor

02 Jun 2026

Dalton

Hotel was out of date, and not clean.

Self

8/10

Excellent

01 Jun 2026

Amber

Everything is good except the rooms arent very clean.. found a tooth in my bed, lots of dirt behind the bed and chairs.. substantial amount. Bathroom is nice, king size bed is awesome, would lovvee to stay more often

Pet

8/10

Excellent

30 May 2026

Stephanie

The price was right and we got exactly what we expected. The rooms could have been cleaner ( coffee stains on the walls above garbage can) could use a fresh coat if paint as the walls were scuffed but all in all the beds were clean and it was a convenient place for us to stop.

Family_with_children

10/10

Exceptional

30 May 2026

Erin

Sufficient

Partner

10/10

Exceptional

24 May 2026

Amber

Don't count on a hot shower or litterless property but it is comfortable clean and quiet inside.. there is only one microwave downstairs not in the room..

Pet

6/10

Pleasant

18 May 2026

Michel

We been there only for one night, and this is quite this hotel is good for. Short stay. It is average, with nothing wrong, nothing great, basic amenities and fair comfortable room. The neighborhood is fine and you do have some restaurant and gas at proximity. Suggested for a quick stay, at not too expensive price.

Partner

6/10

Pleasant

18 May 2026

Phyllis

Sorry to say that every single window in
the building was filthy. In my room the TV was
full of streaks and so were some of the mirrors.
The bed was comfortable, but they don't give out
Washcloths, only towels.

Self

10/10

Exceptional

17 May 2026

Elaine

Second time we stayed and it was really good and easy

10/10

Exceptional

12 May 2026

Mihirkumar

Clean

8/10

Excellent

09 May 2026

Stevi-Rose

It was alright,

Pet

4/10

Poor

01 May 2026

Sean

Staff is good room was supposed to have a microwave and didn't the shower wasn't spraying and the tub flooded and I'm still waiting for my deposit back for the last 3 times I stayed in all its ok in a pinch but a little bit rundown

Partner

2/10

Poor

29 Apr 2026

Fiona

If i could give a zero i would. Stayed in my room for 15 minutes before realizing this place is infested with cockroarhes

10/10

Exceptional

09 Apr 2026

Elton

The problem was the shower wasn’t working properly

Partner

10/10

Exceptional

04 Apr 2026

Paul

Great people

8/10

Excellent

31 Mar 2026

Parth

Yes

10/10

Exceptional

27 Mar 2026

randy

Found a live cockroach crawling on the shoulder of the chair that I was sitting at the time. I killed the cockroach and showed it to the staff. Nothing further was done or said about my concerns over the experience.

Self

6/10

Pleasant

20 Mar 2026

Ken

Nice room but dated bathrooms, could use an upgrade. Room smelled of mould but mildly. Didn’t hinder my breathing. Quiet enough. Bed was comfortable

10/10

Exceptional

03 Mar 2026

Gail

Parking is easy

2/10

Poor

28 Feb 2026

Teresa

Room was disgusting bathroom smelled of cigarettes carpet wasn’t vacuumed bathroom had a hunk of gum stuck to the floor the door of the bathroom inside looked like someone hacked on it and the room didn’t even have a number on it. We tried to take a shower the shower valve didn’t work and no water pressure at all TOTALLY DISGUSTING. Will not be staying there again and tell people not to stay there

Partner

6/10

Pleasant

14 Jan 2026

Curtis

Room was clean quiet and comfortable priced well there is a restaurant which was booked for a party during my stay,a breakfast buffet would really upscale the place

Leisure Family

10/10

Exceptional

05 Jan 2026

Dolores

Cheap rooms

Leisure Partner

2/10

Poor

29 Dec 2025

Crystal

Didn’t book but yet they charged my card for a stolen card DIRTY COCKROACHES SR

2/10

Poor

18 Dec 2025

Joe

Sink didn't drain, shower didn't drain, bath only. Stains everywhere, keep the lights on theres roaches that come out.

This place should be condemned.

10/10

Exceptional

16 Dec 2025

Dolores

I had a great experience and the staff was nice

Leisure Partner

6/10

Pleasant

05 Dec 2025

Melody

Room was very clean, acceptable for the price, will stay again

Leisure Self

10/10

Exceptional

30 Nov 2025

Alexander

N/A

8/10

Excellent

29 Nov 2025

Perry

Clean and courteous staff

Friends_and_family Family

6/10

Pleasant

28 Nov 2025

Elvis

Front desk staff at check in didn’t know how to smile. Otherwise stay was very good.

Business Self

10/10

Exceptional

25 Nov 2025

Keith

Pleasant stay and reasonably priced

10/10

Exceptional

24 Nov 2025

Christine

Clean room, friendly staff, close to amenities

Business

2/10

Poor

23 Nov 2025

Dennis

Haven't got much to eat no microwave in the room and the TV was broken for that

2/10

Poor

23 Nov 2025

Dennis

First I reserved a ground floor room. It was not available then the TV in my room didn't work also there was no microwave in my room all around terrible stay

4/10

Poor

06 Nov 2025

Emily

Floor was dirty (dirt and grass), room clearly not properly cleaned. When I called to switch room I was told they're booked full and cant be switched

Business_and_leisure Self

6/10

Pleasant

06 Nov 2025

Marjorie

The room was great but they could provide a breakfast.

Business Family

4/10

Poor

28 Oct 2025

Clark

Yes, the bathtub could of used a good cleaning. There was a spring sticking outside of one of the mattreses.

Friends_and_family Family

2/10

Poor

27 Oct 2025

Melody

Saw a cockroach

6/10

Pleasant

27 Oct 2025

Joanne

I chose this motel because I was travelling with my dog. My expectations were low. The price per night was also low. I was charged $25 extra for my dog.
Pros: low cost, comfortable bed, full bath, parking outside room, right on highway to Toronto. Staff always available and helpful. Good WiFi.
Cons: area felt unsafe. Left my vehicle parked near main entrance because parking by the room backdoor looked sketchy. Also, backdoor only opens from the inside so there’s no way to use it to unload your vehicle or walk your dog, for example, unless you have another person in the room or you block it open at your own risk. The whole place, inside and outside the rooms needs a renovation. Everything looks shabby. The tub is scrubbed raw of all its enamel surface. The shower diverter didn’t work in my room, so the shower head produced a mere trickle. The TV was only as large as a large computer monitor and offered only basic channels. Not all the electrical outlets were functional in my room.
I would recommend for the price but only if you need a place to sleep for the night and have low needs.

Leisure

6/10

Pleasant

26 Oct 2025

Robert

You get what you pay for. Budget accomodation while on a solo trip. The place was not the cleanest I've seen. The adjoining restaurant looked decent. I went to watch the Blue Jays World Series game 2. A loud heavy metal band was playing, and insisted on playing through the game. I left to go watch somewhere else.

Business_and_leisure Self

2/10

Poor

24 Oct 2025

Brandi

Place was disgusting, bathroom had mold and the tub hadn’t been cleaned at all. Saw ants and a roach. We didn’t even stay here we left and they refused to refund us. Do Not Stay here!!! I contacted the health department as well.

Friends_and_family Family

2/10

Poor

23 Oct 2025

Steven

Using the app, i requested a pet friendly unit on the main floor as we have a pet.
Upon arrival was advised, i picked a room up top. Paid the diffference and moved to room 120. What a mistake that was. Found cockroaches. Contacted the desk, all they said was they had a problem and are addressing it. Did not offer another room, didnt off to give our money back to go else. I spent that night awake watching for bugs...so gross

Partner

2/10

Poor

22 Oct 2025

Mian

Lots of bugs in washroom & on the floor. Carpet was extremely dirty & smells very bad.

2/10

Poor

12 Oct 2025

Rudolph

There was blood on my pillows and bedding there was needles outside it’s all together gross hotel

8/10

Excellent

11 Oct 2025

Brian

Good place for an overnight stay.

2/10

Poor

11 Oct 2025

Louise

the property is not what they advertise. Room and carpets in rooms are not clean, hallway not clean, no elevator, there was garbage and empty liquor bottles in the hallway. Staff was not friendly upon check in.

Business Self

2/10

Poor

09 Oct 2025

Nancy

I wouldn't stay at the Ridgeway Inn never again. My stay was unpleasant and a terrible experience.

Business_and_leisure Self

2/10

Poor

07 Oct 2025

Nathan

There were cockroaches in the bedroom
On our way to our room we passed 2 druggies in the hallway

Leisure Partner

4/10

Poor

06 Oct 2025

Cathy

Rotten garbage smell in entryway from full garbage can
Stairway carpets were very dirty
Desk chair in room was very stained
Sheets had cigarette holes
Plugs on lights did not work
Still had hairs on tub
Wifi password on keycard was not legible
Hallway reaked of marijuana when leaving
They need an overhaul and new management
Guess you get what you pay for
Lesson learned 😞

2/10

Poor

01 Oct 2025

Car

The entire place smells bad. It’s dirty and old. Do yourself a favor and pay another $20 and stay somewhere else.
If all you want is bed and don’t mind the smell then this is the place for you. The restaurant was good.
There is no elevator. Expedia give no refunds.

2/10

Poor

01 Oct 2025

puvirraj

Shower did not work. There's no microwave in the room.
I stayed 5 days after the 3 day.They fixed the shower for me

8/10

Excellent

28 Sep 2025

Allan

Great sleep, comfortable bed however
Could use more cleaning done

4/10

Poor

25 Sep 2025

Sidney

Room smelled very bad Sh.. it's almost as like they don't have vacuum cleaners anyways we will not be back to this place.

Leisure Family

2/10

Poor

22 Sep 2025

Caroline

Worst hotel i ever went . I called to request ground floor and was confirmed over phone and did not happen. It s dirty everwhere room, cigarette butch in corridor and garbage . Smell of weed everywhere that woke me up. People tailgaiting outside is beyond dirty. Homeless people roaming around. Staff rude and as no interest in customerbservice . We scheduled room as u need to advise them that never happen. They just don t care.

Leisure

2/10

Poor

17 Sep 2025

Anna

We left we asked for the refund

Partner

6/10

Pleasant

13 Sep 2025

Chris

The bed and pillows were comfy but the room was dirty and the stunk like B.O or cat urine 😬

Business_and_leisure Partner

6/10

Pleasant

05 Sep 2025

Ceystalyn

The building needs upgrades but was otherwise safe. I was concerned about the cleanliness as the floors were not swept and the carpets were not vacuumed but the beds were changed and clean towels were provided. We did find stuff on the floor in our room like hair elastics and candy wrappers.

Leisure Family_with_children

2/10

Poor

03 Sep 2025

maxime

Not recommending this hotel

The hotel is poorly maintained. The hygiene is bad with ticks on bed. In addition, the hotel will take off the 50 dollars deposit from your account deposit without providing you any reason. Your call back will be sent to voice message and no one would provide you any answer to your question...

4/10

Poor

31 Aug 2025

Michael

Hall carpets are filthy. Staff was not friendly and didn’t even look at me when asked a question and answered very abruptly. Room was decent.

Business Family

6/10

Pleasant

26 Aug 2025

Rosaleen and Herb

Good location, nice staff. Nice room, very comfortable bed, but bed skirt needed adjustment, carpet with multiple snags. Outside of window, mirrors need to be cleaned. Hallway dingy and in dire need of vacuuming, some icky white stuff along one edge. Nice to have a restaurant on site.

Business Partner

4/10

Poor

25 Aug 2025

Verified traveler

needs work

This place really needs a good cleaning. The smell is bad and it looks like the carpet has not been vacuumed in months. Also, the shower had almost no pressure and was not draining.
The place has potential but it needs work

Friends_and_family Family

2/10

Poor

22 Aug 2025

Michel

Didn’t even stay. Place dirty, trash in the hallway, terrible layout for room. Only about 18” from foot bed to wall. Tv only about Mr 28”

Partner

6/10

Pleasant

22 Aug 2025

Maria

rooms are smelling

6/10

Pleasant

20 Aug 2025

David

The rooms are somewhat clean outdated. The hallways definitely need to be vacuumed and outdoor care to clean up spiders and cobwebs.

10/10

Exceptional

19 Aug 2025

Laura Lee

Property needs updating and cleaning could be better in the bathroom. They could also maintain the bathroom a bit better but the room itself was clean

Leisure

2/10

Poor

14 Aug 2025

Valerie

It was gross

Business

2/10

Poor

10 Aug 2025

shawn

Dirty bugs everywhere the staff take no pride in Customer service or cleaning the rooms. The bathtub was so dirty we didn’t even use it.

Leisure Family

2/10

Poor

10 Aug 2025

shawn

This property is horrible. It’s dirty, left over stuff in the fridge. Spiders and flies dead all over the room. Do Not Stay!

Leisure Family

4/10

Poor

10 Aug 2025

Ashley

I found three cockroaches in both my rooms

Leisure Family

6/10

Pleasant

07 Aug 2025

Laurie

The whole property inside and out was disgusting.

Leisure Friends

4/10

Poor

06 Aug 2025

Jason

Piss

The room smelled like piss

2/10

Poor

02 Aug 2025

Sandra

Horrible Experience at the Roadway

There were no food options, the sheets on the bed were stained and there was no hair dryer. The floor in the bathroom and the bathtub were all marked up and the toilet hat yellow stains. We could not even shower. There was a funky smell in the room as well so much so neither I nor my daughter could sleep. The air conditioning also mDe loud sounds throughout the night.

Friends_and_family Family

4/10

Poor

28 Jul 2025

Connie

1 bed was ok, other I could feel the springs. Bathroom was dirty and needs a whole overhaul. Mold around bathtub, toilet seal moldy and toilet rocking. Corners were not cleaned. I doubt the bed and nightstand moved in years to vacuum behind. 1 outlet didn’t work for sleep apnea machine and other outlet was melted.
Garbage and medication cups spewed around outside the room - still there on 3rd day
Handprints on all the lobby windows and doors as well as other entrance doors to the facility not cleaned. Paper parking picket still in the hall 3 days later no vacuuming done.

Partner

4/10

Poor

20 Jul 2025

Daniel

Only if you have to

The only thing up to date was the the bedding. Bathroom needs repairs. Carpets need cleaning. Light bulbs need replacing. Smells off.

Partner

4/10

Poor

19 Jul 2025

Kathy

The room wasnt clean. Rhere was mold in the bathroom. The walls int he room and the windows were dirty.The carpets were not vacuumed. Neither the fridge nor the keurig was cleaned. No microwave in the room even though each room is advertised to have one. Have to go to the main lobby if you wish to use one.No iron in the room despite there being an ironing board.
For the money paid for this room is wae way below expectations. Rooms need to be inspected more by management to ensure the cleaning staff are up to par or hire new staff that take pride in their work. Would not recommend to anyone to stay here especially at the rates being charged!

Partner

2/10

Poor

19 Jul 2025

Ralph

Complete crap!!!

Toilet was plugged, we were changed room, we were downgraded, we paid for 2 queen beds and down sized to 2 doubles and told they were not going to charge us. Why should they, if anything, we should have gotten a refund. I marked on our reservation no feather pillows due to severe allergies, feathered pillows, called them to inform that we needed different pillows and told that's all they had. Amenities are crap, apparently they have microwaves and blow dryers in the rooms: nope. The rooms are completely filthy and alot of damage. In our first room for 3 adults, only 2 towels, a 5ml bottle of shampoo....for 3 people...same in the second room. I would give a negative rating if i can because even a zero star would be too generous.

Friends_and_family Family

8/10

Excellent

17 Jul 2025

erminio

general nothing outstanding

Leisure Self

4/10

Poor

16 Jul 2025

Johanne

The room was dirty, matress was uncomfotable, book for a ist floor room but there was none availlable.

4/10

Poor

16 Jul 2025

Verified traveler

Disappointed.

Very disappointed with our room. It was so late when we rolled into town and checked in, otherwise I would have went elsewhere. I had booked ahead online, and wished I hadn`t.
The room smelled terrible, there was stains on the wall near the bed and in the washroom that could easily be wiped off, mold on the caulking in the bathtub and carpets are due for a major upgrade.
Do not recommend, especially with children.

Friends_and_family Family

2/10

Poor

14 Jul 2025

Darlene

The check in area was filthy. Carpets were not vacuumed. Public bathroom at check in had 2 toilets backed up. Once getting to the room it had a very strong odour of feces. I immediately returned to the desk and got a refund. With garbage bags at 2 separate rooms I could not imagine staying at his motel

Leisure Family

2/10

Poor

13 Jul 2025

Daniel

The staff wasn’t courteous the tv did not work and they did not want to fix it

Leisure Family

10/10

Exceptional

10 Jul 2025

Chhayank

They just need to clean the coffee machine everyday

2/10

Poor

08 Jul 2025

John

Checked in just after 8pm. We had to request a different room then what we were originally given seeing the room next door had a long term tenant who has a big picnic table and BBQ in front of our room. Went to the second room that was assigned. Their are stains on the walls, the entire toilet moves and worst of all the room is infested with roaches. It was so gross we had to call around the city and pay for another room at a different property. We checked out around 1130pm once another room was secured. I would suggest never staying in this motel.

Leisure Partner

8/10

Excellent

07 Jul 2025

Sharlene

Staff friendly, overall room cleanliness is okay, carpets look and feel dirty

Leisure Family

6/10

Pleasant

27 Jun 2025

Mario kart

Hopefully