Saffron Beach Bistro Cottages

Uganda , Kampala – Central Region
ENTEBBE, Plot 11 Nambi Road, Manyago
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20 reviews shown

8/10

Excellent

24 Nov 2024

Mourine

My stay at Saffron started out well. The pick up from the airport was timely and the car was clean. The driver, Brian, was very respectful and professional.

The check-in process was flawless. Promise, the daytime receptionist was so friendly and helpful throughout my stay. The meals were well prepared and they heeded to my requests of special meals due to my food allergies. Their medium fish was so big I couldn’t finish it by myself. They even accepted to keep half the fish for me for the next meal.

The rooms were are well maintained and because I extended my stay by a day, they requested whether I needed my room cleaned.

However, some of the facilities as shown by the online photos on Expedia were non-existent on ground. For example, the photo of benches on a mowed lawn by the lake which in reality is nonexistent.

Similarly, my last morning was the worst. I could not get hot shower, the system had a malfunction and no room had a hot shower. After waiting for 3 hours to have the the hot shower fixed, I was disappointed to realize that nothing had been done and the staff were not really bothered.

The other disappointment was the fact that the receptionist’s phone was disabled in the night and early morning making it difficult to communicate with the reception desk as you have to physically walk there yet there are phones in the room which should ease that.

Leisure Self

2/10

Poor

18 Apr 2024

Reginald

Black mold in the ceiling and bath tub did not work

Leisure Partner

2/10

Poor

24 Feb 2024

tery

Properly has a nice location but is run down. Needs a lot of cosmetic updating and new TVs. Has streaming but would not working because the internet was very bad. Power went out numerous times. I prepaid for property and then at the end they said I owed taxes of $55. I had already paid taxes. To orbitz of $47 so I got doubled charged for taxes.

Leisure Friends

10/10

Exceptional

06 Feb 2024

Louis

We had a late check-in and we were well cared for even got food as kids were starving from a long flight transfer.

8/10

Excellent

26 Jun 2023

Janis

I stayed for 5 nights and although I didn’t ask, no one offered to do any cleaning in my room. The tub had a hole in it near the drain and there was no curtain so between the two the floor got really wet. There wasn’t much water pressure and brown and black sediment often came out in the water. There isn’t much beach but the garden area has a great view of Lake Victoria. There are a couple of small restaurants nearby and the zoo is about a 29 minute walk.

Leisure Self

2/10

Poor

18 Feb 2023

DEANNA

This hotel is not like the pictures. The property looks nice from the outside but that is not the case for the inside. Upon entering our room, we noticed an infestation of spiders along the curtain and windows. The whole room and bathroom were dirty and poorly maintained. We could not stay. Unfortunately we still had to pay for our two nights. We didn't want to argue and just wanted to get out of there as quickly as possible. We had stayed all over Uganda for the past 2 weeks and had not seen such a poorly maintained room. Very disappointing.

Leisure Partner

6/10

Pleasant

01 Feb 2023

Verified traveler

Has Potential

The guesthouse is okay, although no door to the bathroom. Bathroom filled with lake flies at night as some window vents do not have mosquito net.
Bed was comfortable. Room had a big bath but no shower.
Breakfast was nice.
With some small changes, this place could be great.

Friends_and_family Family

8/10

Excellent

29 Jan 2023

Verified traveler

I was staying only overnight so it was dark when i arrived and dark when I left. I didn't see the lake but enjoyed the sounds of the waves from my balcony. Service was terrific and the staff was very helpful when I left something behind

Self

2/10

Poor

28 Dec 2022

Kimenyi

The stay was horrible.

Business

4/10

Poor

22 Jun 2022

Kofi

When I got to the hotel, though I had a reservation, no rooms were available. They sent me to another hotel which was not up to par. Also the staff were clueless; they couldn't address basic questions and issues and provide basic services.

Leisure Self

10/10

Exceptional

25 Apr 2022

Stuart

Very kind and hospitable staff; good location; nice room.
Important to get a beach view room as the others look a little claustrophobic.

Leisure Self

2/10

Poor

25 Feb 2020

Verified traveler

This property is in need of a full renovation .
My room was full of flys and Mosquitos .
Hygiene was of a very poor standard . Owners and staff were wonderful .
If i had booked for more than one night , i would have gone to another hotel .
Also staff throwing stones at the Monkeys .
Plenty of good hotels in Entebbe , this one is one to avoid . I hope that Expidia will stop using this hotel .

Leisure

10/10

Exceptional

11 May 2019

Verified traveler

across from the lake, Everything real clean, People were GREAT!
Would Go BACK

Leisure Friends

10/10

Exceptional

06 Mar 2019

Thomas

Peaceful stay in Entebbe

The staff and owner at Saffron were great! I had made a date error on my booking as my arrival was actually a day earlier than I had reserved. When I arrived exhausted at 4am, the gracious person at the front desk found me a room despite the confusion that was all my fault, and the next day when I met the owner, he upgraded me to a much nicer room for the remainder of my three night stay! Their location is just across a quiet street from Lake Victoria, and there is a beachfront grassy area for guest use right on the water. I really liked the quiet location and the easy ten minute walk from to a major grocery store. The restaurant was great with a wide variety of choices very reasonably priced. Walking in the area was nice too and there are several other little beachfront bars/restaurants nearby. I would definitely stay there again when visiting Entebbe!

Friends

10/10

Exceptional

19 Dec 2018

Verified traveler

Property was right on lake Victoria with great views! Convenient location for shopping and close to airport! Owner was very hospitable allowed me to take afternoon nap in room due to late flight! I would definitely stay again!

8/10

Excellent

07 Nov 2018

Hayley

I had a wonderful stay at Saffron. The nicest part was the warm and incredibly accommodating staff. I had a late flight and they were happy to let me check out late from my room. They were always available and were happy to help answer questions and assist me with anything I needed. Their location on the beach in excellent and I really enjoyed have breakfast looking out over Lake Victoria. I would definitely stay here again.

8/10

Excellent

17 Sep 2018

Kevin

Nice hotel with great views of the lake. The food is fantastic and the hotel staff was very accommodating when we arrived. Upon first arrival we saw were struck by the incredible number of night-flies that were flying around the lights which was quite off-putting. These bugs are harmless but, not something you want in your room or in your bed. When inspecting our room, we noticed the sheets were dirty (most likely from dead night-flies) and so we asked for new sheets. Instead of changing the sheets, the staff decided to upgrade our room to the suit. The new room was beautiful and had many fewer flies because it was on the second floor. We really enjoyed the balcony and the staff even offered to bring our breakfast to our room so we could eat out on the balcony and enjoy the amazing view.
At the time of our stay this property was brand new and still in the process of being renovated. The floor was covered by a fake tile plastic and the mirror was not hung up above the sink. After talking to the owner, I was informed that many of these issues are in process of being fixed: mosquito nets for beds have been ordered, updated flooring is being put in, and screens are being placed on windows to prevent night flies. All in all, this is a beautiful property with amazing Indian food. When the property is fully updated it will be fantastic but there is still a lot to do. I would however, try to avoid the night fly season as it is impossible to avoid their swarms.

10/10

Exceptional

19 Dec 2019

Verified traveler

Herzlich bedanken möchte ich mich für den mehr als freundlichen Service. Wir haben an zwei Abenden auch im Hotel gegessen - insbesondere die indischen Gerichte waren super lecker. Hotelchef Raoul halt uns gerne bei Extra-Wünschen, erzählte von Uganda und dem Leben dort und stand uns gerne mit Rat und Tat zur Seite. Es war ein sehr schöner Aufenthalt und wir kommen gerne wieder!!!

Leisure Friends

8/10

Excellent

25 Nov 2019

Kai

Wir waren zum wiederholten mal als Gast in diesem Hotel.Manager ist top fit! Großes Lob. Er kümmert sich um die Bedürfnisse der Gäste sehr professionell!! Die Honeymoon-Suite ist sehr zu empfehlen! Ausreichend Platz und guter Ausblick! Preis ist fair!!

Partner

8/10

Excellent

12 Jul 2019

Verified traveler

Very friendly and nice location

Friends