Name: Casa Joseph Zicatela - Adults Only
Address: Av. Del Morro, Playa Zicatela, Brisas de Zicatela, Puerto Escondido, Zicatela, 070934, MX

10/10

Exceptional

30 Jun 2026

Matthew William

Just finished a stay Casa Joseph. One of the nicest hotels I’ve ever stayed at. We had a one bedroom suite. The room was terrific with lots of space and a nice bathroom. The A/C worked great.

The grounds of the hotel were well taken care of and I can’t thank the staff enough for the wonderful hospitality. They were attentive and took care of any issues immediately.

Would highly recommend staying here if you are in Puerto Escondido.

Partner

10/10

Exceptional

04 Jun 2026

Rodrigo

The ocean view was incredible, close to the beach to hear the waves from your balcony at night gave me complete relaxation I was looking for. Food/Drink menu you couldn't go wrong with any selection. Best dinner I enjoyed was the Catch of the Day. All staff was helpful and attention to our needs. Look forward to coming back soon.

Partner

10/10

Exceptional

27 May 2026

Gretchen

The food, drinks and the service at this hotel was perfect. The rooms were beautiful and it was the ideal boutique hotel. All staff recommendations for additional restaurants were top notch. 10/10

Friends_and_family Family

8/10

Excellent

15 May 2026

Bryan

Overall, we had a fantastic experience. The staff was incredibly friendly and helpful, especially the front desk team via WhatsApp, and the hotel feels new with great amenities.

The main drawback was the top-floor suite with the palapa-style roof. Because the room wasn’t fully sealed from the outside, the AC didn’t stay in well, making the room very hot during the day and not as cool as we would have liked at night. We also heard pigeons nesting above the roof throughout the night, which was tough.

The food also felt a bit overpriced for what it was, though that may come with the territory of a boutique hotel.

Overall, we would come back, but we would definitely avoid the top-floor suites next time.

Partner

10/10

Exceptional

17 Apr 2026

Guillermo Enrique

Exellent location in Puerto Escondido

Partner

8/10

Excellent

15 Apr 2026

DINA

Very relaxing and very clean. The only bad I can say is that they don’t have coffee until the staff comes to work, which is about 7:15am. I am a morning person and like to walk on the beach with coffe. Everything else is good. Probably will not stay here again.

Partner

6/10

Pleasant

10 Feb 2026

diana

It was not clear to me that this beach wasn’t swimmable, the room was okay but the bathroom is very small and while the staff was very kind the price is too high for what you get.

Leisure Partner

10/10

Exceptional

28 Nov 2025

Marcin

The Best Hotel in Puerto!

Leisure Partner

10/10

Exceptional

27 Oct 2025

Edwin

Not bad

10/10

Exceptional

23 Sep 2025

Kristen

Best hotel in town. Great staff. Beautiful.

10/10

Exceptional

27 Aug 2025

Verified traveler

Summer Visit

Beautiful setting overlooking the beach, beautifully designed suites/rooms, removed from the commercial areas but overlooking beautiful zicatela beach.. Beach is pleasant to observe with enormous waves and spectacular sunsets though not safe for swimming.

Visitors would be better advised to book their own transportation to beaches and other sites as the services employed or contacted by the hotel charge a multiple of the prevailing commercial transport rates.

Self

10/10

Exceptional

03 Aug 2025

JASON

The food at the premises was delicious with a variety of options.
The bed comfort was perfect !

Leisure Partner

10/10

Exceptional

28 Jul 2025

Tracy

A lovely stay

Casa Joseph has thought of everything, to sunscreen and aloe caddies bright to the beach cabanas to having daily yoga/fitness offerings. The rooms are gorgeous and comfortable. 15 minute walk to either end of the beach where there are commercial areas with shops and restaurants.

Partner

10/10

Exceptional

05 Jul 2025

Patricia

Excelente y un hermoso lugar, regresaremos

Leisure Partner

10/10

Exceptional

28 Jun 2025

Jessica

Amo Casa Joseph! Todos súper amables y disponibles para asistir en cualquier cosa. La atención es wow, increíble! 100% recomendado y 100% regreso a hospedarme aquí!

Leisure Friends

6/10

Pleasant

14 Jun 2025

Alejandra

Excellence service of all the staff specially ; Karen, Sergio, Jona and Marco security and gardeners .
It’s a very warm area the front desk seems is missing some fresh air and or air conditioning

Leisure Partner

10/10

Exceptional

20 Mar 2025

Martha

The hotel was really lovely!
And every single person in the staff always have a smile and are more than ready to help.

Leisure Partner

10/10

Exceptional

08 Mar 2025

Kelvin

I mean what can I say about Casa Joseph? There are no words. Service is incredible, just so attentive and to the standards. Actually, correction, above standards. Amazing stay, wished I was there for longer than 4 days. Definitely recommended!

Leisure Friends

10/10

Exceptional

05 Mar 2025

Richard

Simply said...we loved it!

Friends_and_family Friends

10/10

Exceptional

01 Mar 2025

Jennifer

Great, they do charge you for everything which for the price you are paying to have that much nickel and dimed was more than I have seen

10/10

Exceptional

19 Feb 2025

George

The property was beautiful and the service was excellent. The food was delicious. We would definitely return. We wish there was a sandwich option provided in the evening. Also, railings on the staircases. We loved the room amenities, the beach bags and straw hats saved us! Thank you for a wonderful vacation!

Leisure Partner

10/10

Exceptional

14 Feb 2025

CECILIA

Amazing hotel in Zicatela

Loved it; the hotel is great but the staff and attention is even better. Highly recommended! Will stay here again

Partner

10/10

Exceptional

14 Jan 2025

Maribel

Great services

Business Family_with_children

10/10

Exceptional

12 Jan 2025

Eugene

Loved my 3 nights staying in the top floor suite, the staff were very attentive and responsive.

Leisure Self

8/10

Excellent

02 Jan 2025

Oscar

The hotel’s location near a semi secluded portion of Zicatela beach is amazing, and its rooms and beach area are great.

Leisure Partner

10/10

Exceptional

24 Dec 2024

sc

Amazing Gem in Puerto Escondido

Wonderful stay, wonderful hotel, love the attention to detail.
The staff was fantastic and so was the food.

The only flaw: the toilet in the room is not actually separated from the room itself - as the wall doesn't go the full height. Which means no privacy when using the toilet and someone else is in the room... neither ventilation... Could be solved easily with a glass partition or simply extending the wall all the way to the cieling.

Partner

10/10

Exceptional

30 Nov 2024

Christy

Beautiful and peaceful

10/10

Exceptional

21 Nov 2024

angelica

The staff is great and friendly, the location is convinent. The food is delicious . The views are stunning!

Leisure Partner

4/10

Poor

20 Nov 2024

Kimberly Fay

Stayed in the main suit and had great service the first day. We had a chef and main house keeper. House keeper was fantastic. The food available was underwhelming. After the first night, it was as though we were forgotten. Luckily we are independent people and able to take care of ourselves. However, with the expectations set that we would be looked after, not impressed. Also, the checking out became an awkward situation because we were charged for “free” breakfast. Had to ask several times for a new print out of expenses and never received. Due to needing to head to the airport, there wasn’t time to continue to argue. Bottom line, we will not be back.

Partner

10/10

Exceptional

10 Nov 2024

Max

Highly Recommend

The staff were all super friendly and accommodating. The breakfast was amazing with lots of options to choose from.

Partner

10/10

Exceptional

08 Nov 2024

edny

It was a clean modern property with access to the beach right outside our room

10/10

Exceptional

04 Nov 2024

Jessica

I can’t say enough about how much I loved my stay here and would say it was almost perfect, oceanfront, great staff, great service, food and drink both generous and delicious, and I loved the yoga and outdoor spa massages. The only blip was the terrible 5 hour Saturday house music DJ. It’s a small resort and you just couldn’t escape the thumping. Not so relaxing when during a massage either. The staff were aware and are hopefully handling for future guests. Enjoy

Leisure Friends

10/10

Exceptional

30 Oct 2024

Jeff

Amazing staff, beautiful property, great food

10/10

Exceptional

30 Oct 2024

Nicholas

Beautiful luxury stay

Really pretty spot and food. Rooms are clean and excellent air conditioning. We were very grateful for the attentive staff. Food was a bit on the pricer side compared to the local restaurants near by but reasonable given the convenience and high quality. Location was perfect for us as we wanted to be close to La Punta and Zicatela. On site ATV rental was very fun and convenient. Would return :)

Partner

10/10

Exceptional

17 Sep 2024

Jorge

Todo estuvo excelente.

Leisure Partner

10/10

Exceptional

04 Aug 2024

Leslie Yadira

Hotel, staff, food and service were Amazing. The only downside is that you can’t go in the ocean. If you like swimming look for a different hotel

Leisure Partner

10/10

Exceptional

21 Jul 2024

Ricardo

Que maravilla de Hotel!!!!
El staff es súper amable y ayudan con cualquier pregunta que uno tenga. El hotel estando enfrente del océano es una maravilla y justamente lo que mi esposa y yo necesitábamos, el oír las olas por las mañanas y la noches es un sonido incomparable y muy relajante. Este hotel es una verdadera joya!! Gracias por todo.

Leisure Partner

10/10

Exceptional

17 Jul 2024

Leonard

The stay at this hotel was wonderful the amenities and the service was great nothing but AAA service.

Partner

10/10

Exceptional

07 Jul 2024

Kenia

Excellent design and service. Villa comes with a private chef that is around for anything you may need during your stay. Private pool and jacuzzi, right in front of the beach. No need to go out! Perfect for relaxation.

Leisure Family

10/10

Exceptional

06 Jun 2024

Kyra

This property was everything I expected and more. The villa is incredible and private, great style, there is even a chef who cooks only for the Villa and they're available for breakfast, lunch and dinner service. The entire staff was extremely welcoming, Sebastian, Ana and Franco were all great. I got to meet the owner, Joseph, after a yoga class with the instructor, Camilla, and he was very hospitable too. Live music on the beach in the evening, draws a great crowd of people. Definitely want to return to this property, overall experience was incredible & very relaxing. Loved that it is 21 .

Leisure Self

8/10

Excellent

02 Jun 2024

Verified traveler

Most upscale option in Puerto Escondido

Great hotel to relax on the beach. Service is fantastic and the premises are in top shape.

Partner

10/10

Exceptional

02 Jun 2024

Carmen

Just an amazing experience!

Leisure Self

10/10

Exceptional

12 May 2024

Jose

Greta hotel very private and exclusive the food and drinks are excellent

Leisure

8/10

Excellent

22 Apr 2024

Silviu

Fabulous sunser

8/10

Excellent

11 Mar 2024

Luis

Good

Leisure

10/10

Exceptional

09 Mar 2024

Pamela

BEST part about our trip was staying here. Obviously it’s a beautiful hotel but more so the staff made it worth every penny.

The girls in the front were super sweet and attentive. I needed a scooter they organized the rental for me, later that night at 9pm I had driven the scooter to dinner and realized it was in poor condition, I messaged the front desk on WhatsApp, by the time I had returned from dinner a new scooter was waiting for me, as they had dealt with the company and had them come by to replace the scooter.

To add to that, the reason I needed the scooter was to go to a early tour the next morning, and they left two towels for me at reception- just really showing that they go the extra mile and I never asked them too to do that.

Overall every single member of their team made me feel like I was cared for and that it was a pleasure to provide the service. You can’t really ask for more. Thank you for making my stay amazing. I greatly appreciate it.

Leisure Family

10/10

Exceptional

26 Feb 2024

ILANA

Exelent choose for a weekend vacation

Leisure Friends

10/10

Exceptional

14 Feb 2024

Christopher

Wonderful experience at Casa Joseph. The staff were very accommodating, the amenities were of high quality, and the setup of the grounds were spot on.

CJ provided everything a guest could want in a Oaxacan beach town that is slightly underdeveloped. We felt very safe, as there were security dogs/guards 24/7.

There is a great area in La punta for shopping and nightlife that is about a 20 minute walk, but avoid walking back and forth after the sun sets as it could be very sketchy if you don’t know exactly where you’re going.

Overall, CJ is the best luxury option in PE from our perspective. Worth every penny.

Leisure Partner

8/10

Excellent

13 Feb 2024

Alex

Our stay started less than desirable with our room available for only 3 of the 4 nights we booked and had confirmed. The second night we had to move to a much less 1 class hotel across the street which was totally unacceptable with mold and rust all over. We ended up going at our expense to a different hotel and came back to Casa Joseph for the 3rd and 4th night where the staff very apologetically upgraded us to the top two bedroom villa with swimming pool and private chef. We enjoyed the days we stayed at Casa Joseph and obviously would have preferred not to have to move to a different hotel mid of our stay. But, the staff and manager were extremely nice and friendly and overall we had a good time and we appreciate the upgrades we received in compensation for the messed up reservation.

Leisure Partner

10/10

Exceptional

09 Feb 2024

Ashley

Wonderful staff, beautiful hotel, very chic

The staff & ownership of Casa Joseph clearly put a lot of thought, energy, and care into this hotel. We really enjoyed our stay here - the food was absolutely delicious (and generally reasonably priced), especially the breakfast. I would say the overall vibe is relaxation, so not too many amenities outside of a nice wading pool, yoga, spa services. They had live music every night. Front desk staff can help you arrange activities with outside vendors. Rooms were really comfortable with great balconies.
This place is pretty chic, so we felt a bit of place in our dirty Phillies baseball caps & gym shorts, but it was still lovely!

Partner

10/10

Exceptional

22 Jan 2024

Nora

If you want a luxury yet laid back experience in Zicatela, this is your place! Casa Joseph is the perfect place for a getaway and to pamper yourself on the beach. It is literally ON the beach, which is rare for Zicatela. Every detail is thought through, from the coconut they give you at checkout to them cutting the coconut as a snack on the beach while you wait on your room. The rooms are gorgeous - truly a dream. They have great, thoughtful amenities, like a sweatshirt for breezy nights on the beach and homemade toiletries/soaps. Do yourself a favor and stay here!

Leisure Self

6/10

Pleasant

21 Jan 2024

Paul

shrunk entire suitcase of luggage and no compensation

6/10

Pleasant

05 Jan 2024

Jorge

Good Property, Bad Service, No value for the Money

In general a pleasant stay because the hotel is peaceful and beautiful, however there are a few points they could improve:
*They should mention the beach of the hotel is not suitable to swim
*Beers were always warm and the night we had dinner at restaurant all white wine was warm, this is basic and still fail.
*The service in general was poor, many time we needed to step up and request the service as nobody was available at the pool or even beach and when stepping out we would find waiters just chatting amongst themselves.
*They charge 15% gratuity in every bill even when we had to go and get our own drinks.
*Food was OK but breakfast often cold, took forever with the incorrect items.
*Room service was not performed the first day, and the last one minibar was not refilled, when requested a bottle of wine refill they charged me a service fee, when they should’ve done this to begin with.
*The first day there was no hot water in the room.

Is worth to say that we were offer a free couples massage for the inconvenience,

Being this a very expensive property I would’ve expected a better service than the one provided, in general terms we did not to see the value for the amount paid.

Partner

10/10

Exceptional

28 Dec 2023

Lisa

Best of the Best

We have the good fortune to travel all over the world, and we've stayed at amazing resorts, but none was any better than the Casa Joseph. The staff was cheerful and accommodating, the rooms are nicely designed, and the food was truly amazing....much better than you normally find at a resort and beautiful as well as delicious. The beach location, the lovely evening music, the wonderful rooms....truly just a magical place that we hated to leave. They have a bit of noise problem with the rooms at the top and to the left....a friendly neighborhood rooster takes his job very seriously....but even that would not deter me from coming back to this marvelous place. Special shout out to Alaini for taking a great holiday picture for us and for Catalina and Louisa at the front desk who made sure we had every little thing we could need.

Friends_and_family Family

10/10

Exceptional

28 Nov 2023

mario

Hotel Joseph is a beautiful hotel to stay at. The service from all the staff from our arrival to our exit is top notch. The food and drinks are delicious. Will be returning for our next visit .

Leisure Partner

10/10

Exceptional

04 Oct 2023

Gabriela

Amazing hotel, everything is super clean, modern, new and right in front of the beach. Staff is super friendly! There’s not much to do near the hotel, so if your plan is to party please reconsider, but if your plan is to relax and enjoy the beach this hotel is perfect for you. I’m coming back for sure!

Leisure Partner

10/10

Exceptional

20 Jul 2023

Haley

The staff was beyond amazing, the food was delicious and the resort top notch! Loved the rooms, views and long stretch of beach we could walk. Such a special place and we will be back!

Partner

10/10

Exceptional

16 Jul 2023

kate

Superb!!

Heaven on earth from the moment we arrived - jet lagged and exhausted, from the moment we left - feeling like entirely new people.
Everything about this place is 5*s and we can’t imagine a more perfect place to have spent our honeymoon.
The location is amazing, sunsets every evening and exceptional food all day (we will be dreaming about the breakfast for a long time to come), the rooms were comfortable and beautiful. There were so many amazing touches like the cold towels, ice lollies (and even occasional shots) whilst you sunbathed.
But the real show stopper were the staff. Daniel and the team couldn’t do enough to make our trip as special as it was, from organising a room upgrade when there was one available to leaving us champagne in our room to kick off our honeymoon in style. Every member of staff was warm, attentive and happy - which made the whole experience even better. They seemed to genuinely enjoy working here and nothing was ever too much.
It’s also the perfect location to explore Puerto from - with delicious restaurants and fun bars walkable in both directions down the beach.
Couldn’t recommend this place more! We will be back if we’re ever lucky enough to be back in this neck of the woods. Thank you for everything!

Partner

10/10

Exceptional

03 Jul 2023

Arexi

Excelente servicio y todas las amenidades

Leisure Partner

10/10

Exceptional

26 Jun 2023

Patricia

Amazing honeymoon stay!

Wonderful staff! Everyone was so inviting and everything was so clean and beautiful. I will recommend to everyone!!

Partner

6/10

Pleasant

21 Jun 2023

Mura

The hotel is beautiful. The food is very good. We had issues with the hot water, we needed to call half an hour before taking a shower so the water heater could be turned on. There was also a cockroach in our room. The staff said that it was rare but not unlikely because of the vegetation around the hotel. There are no pool towels. We
had to request them every time we went into the pool. Lastly we had issues with electricity and WiFi. It is a beautiful hotel but services are somewhat subpar for the price.

Leisure Family

10/10

Exceptional

31 May 2023

Eva

The staff was friendly and they made us feel welcomed the moment we arrived!

Leisure Partner

10/10

Exceptional

11 May 2023

Claire

Our entire stay at Casa Joseph was absolutely wonderful. Our room was spectacular, the daily breakfast and food delicious, and the staff, especially Dulce and Miguel were GREAT! Would definitely come back and stay there again and recommend!

Partner

10/10

Exceptional

05 May 2023

Joshua

Wonderful view of the ocean and huge waves. The restaurant was amazing. Everything I ordered was delicious. I regretted venturing out to other places to eat. Very kind and attentive staff. You definitely need to rent a car or take taxis if you want to venture out and explore the swimmable beaches. Overall I would recommend this hotel.

Leisure Self

10/10

Exceptional

27 Apr 2023

stefano

Excellent location and property, very well cared for. Service is absolutely excellent and everyone has an amazing attitude. Food is excellent but I wish it was more Oaxacan.

Leisure Partner

10/10

Exceptional

26 Mar 2023

Zhaniya

It was great

10/10

Exceptional

05 Mar 2023

Sheri

This is a fabulous property in all
aspects! The room was very clean, the staff was fabulous. If anything was needed they were there to help. We also
Enjoyed the food, especially our morning breakfast. We also enjoyed massages twice, the therapists were very good. We will be back!

Leisure Partner

10/10

Exceptional

26 Feb 2023

Fern

We really enjoyed our stay and hope to be back soo

We had a wonderful stay. Staff were very attentive and friendly

Partner

10/10

Exceptional

25 Feb 2023

Karen

Casa Joseph has the friendliest, hardest working and most efficient staff. They seemed to anticipate what I needed before I knew I did. I chose a chaise at the beach, before I knew it, someone was raising my umbrella and brining me an ice bucket of water bottles. After bringing a couple of drinks they brought an ice cold damp washcloth to cool off with. I have been to places where a reservation was needed for a chaise, not here. It appeared that there was enough for every room on the property, whether they used it or not. Plenty of tables on the sand for meals, but also a dining room on the third floor overlooking the ocean if you prefer. There was a bar on the sand and music at night. Yoga in the morning and meditation at night, not my thing, but looked very nice. The pool was secluded from the sand and wind, but looked out at the ocean. Our room was beautiful and very comfortable with a large balcony looking out to the ocean with every amenity you could imagine. There was security both in the front and the back to ensure safety. I received a text from Miguel before arriving and he arranged for our transportation from the airport and for our daily needs. I have never given such a Lengthy review, and I've traveled all over the world, but the hard work and detail that went into making these last four days was very apparent and I hope you decide to expedience it yourself.

Leisure Partner

10/10

Exceptional

20 Feb 2023

carlos cifuentes

Amazing

Leisure Partner

10/10

Exceptional

13 Feb 2023

Christine

Loved everything about this hotel. Incredible service, truly the most attentive, well trained staff I’ve ever experienced in Mexico. Located on an enormous beach with no hotels on either side. Amazing food whether you’re at the beach, the pool or the restaurant. Nice wine selection and tasty cocktail choices. Comfortable beach loungers with as many umbrellas as you want and unlimited free drinking water all day. Two happy hours a day. Live music every night. All rooms are beach front. We stayed in the basic beachfront which was a little small for us but adequate. Nice bath supplies, mini fridge and a comfortable bed. Recommend getting the 1 bdrm if you can to get a higher floor and bigger terrace. Surpassed expectations overall. We will definitely be back.

Leisure Partner

10/10

Exceptional

12 Feb 2023

Murray

This is a four star property however, it’s five star when you add in the amazing staff. I found them all to so nice, pleasant and truly helpful…especially Aigua, Louisa and of course, Astrid!
If you want to venture out and get an authentic Mexican experience, I’d highly recommend you get the hotel to arrange a personal tour by the super amazing Janine who works with their driver company…she’s the best, and the only female on their staff!
The only thing lacking here are coffee makers in the rooms! You’ll have to wait for the restaurant to open at 8 to get your coffee!

Leisure Self

10/10

Exceptional

10 Feb 2023

Timothy

Book it.

This is the place to go if you want a few days of relaxation on the beach. Every room faces sea; the staff can not do enough for you and the cocktails keep flowing. I also did yoga each day and both teachers were brilliant whatever your standard. The ‘town’ is 20 min walk along beach or 5 min taxi. Can recommend highly enough if relaxed indulgence is what you want.

Partner

10/10

Exceptional

09 Jan 2023

Jeffrey

Stunning design and location, directly on a gorgeous sunny stretch of beach. As noted, it's not a swimming beach due to rough currents but you can go in a few feet to cool off plus there is a sparkling clean pool. Food quality is excellent and the staff gets an A for effort on the service. There is one kitchen on the beach that serves the entire facility and at peak times that can slow things down but generally we had very good service through about 15 meals over 6 days. There's limited dining nearby but the food quality here is 5 stars and quite honestly even when we went elsewhere there's not a huge amount of variety. Puerto Escondido is an out-of-the-way \"end of the road\" kind of place so just manage your expectations. The regular \"oceanfront\" suites are a bit tight, especially the bathrooms (we're both skinny otherwise would have been a challenge) but with the view and terrace more than compensate for all that. Ask for room on the third floor for best view if you don't mind the stairs. Also CONFIRM arrival and departure dates directly with hotel since we had issues with both. There's a lot of nodding and agreement (everyone very polite and friendly) but not sure they always understood my English or high school Spanish.

Leisure Partner

10/10

Exceptional

07 Dec 2022

Mike

Quiet area on outskirts

Partner

8/10

Excellent

30 Nov 2022

David

Great for a short stay, pricey.

Super nice property. Great location. Very high end interiors, bedding, bathrooms,etc. Only detraction is the property is extremely greedy on their food & beverage pricing, which is not nearly in line with the property quality. Overall a nice boutique property for a couple day's stay, but more than that and you'll need a hefty bankroll.

Partner

10/10

Exceptional

22 Nov 2022

Brian

BEAUTIFUL HOTEL!
STAFF WAS GREAT!!

Leisure Self

10/10

Exceptional

18 Oct 2022

Jesus Soria

Very Good

6/10

Pleasant

07 Oct 2022

John

The property itself was beautiful. Each room looks out on the ocean and the waves can be heard crashing on the beach. It’s very peaceful and calm. The pool and beach areas are both nice and very well maintained. The food was actually surprisingly good as well.

The service left something to be desired. Our room was not cleaned on the first day at all, and by the time we arrived back from the days activities it made no sense to ask. The following day, we were out until 3pm and when we returned the room still had not been cleaned; then, despite asking twice and vacating our room for two hours so the staff could access it, the room still was not cleaned until I went to the receptionist for a third time and complained.

On our final day we asked the receptionist to arrange transportation for us to the airport the following morning, which is an included service. Remembering the cleaning debacle, we called the receptionist again to confirm. The following morning, there was no shuttle, and there was no receptionist; and only by luck did we catch a taxi that was dropping off an employee of the hotel, otherwise finding one at that hour might have been difficult and could have caused us to miss our flight.

Beautiful place but the service is crap. They honestly seem overstaffed but just completely disorganized/incompetent.

Leisure Partner

10/10

Exceptional

08 Sep 2022

Verified traveler

Great luxury hotel

Partner

10/10

Exceptional

06 Sep 2022

MAX

Excelente servicio
Excelente comida
Excelentes instalaciones

Business_and_leisure Friends

10/10

Exceptional

01 Sep 2022

Ernesto

very clean and rustic place. it is more high end hotel compared to others on that same block , excellent food and rooms amenities.

Leisure Partner

10/10

Exceptional

23 Aug 2022

Cesar

Amazing !!!!!
Staff and service definitely one of my favorite

Leisure Partner

10/10

Exceptional

14 Aug 2022

Dalia

Loved Casa Joseph, staff was very friendly and helpful. Excellent service! Right on the beach so wonderful views. Rooms are very nice. Definitely recommend this place

Leisure Partner

10/10

Exceptional

06 May 2022

Marisela

This is a very peaceful place to stay!

Leisure Partner

10/10

Exceptional

04 Jul 2026

Edward

Todo excelente, cuando me dieron la habitación no enfriaba el AC pedí el cambio y me dijeron que no había disponibles
Les dije que no había forma de que me durmiera ahí sin AC, al final hasta el mesero Agustín me ayudó y me cambiaron de habitación la que me dieron estaba a pie
De la alberca
Las clases de yoga buenísimas en la mañana
Todo es espectacular de ese lugar

Partner

10/10

Exceptional

03 Jul 2026

salvador

tienen una atención excelente desde que llegas, el personal que está en la playa siempre están atentos a lo que necesites, 5 estrellas para ellos

10/10

Exceptional

01 Jul 2026

Ismael

La tranquilidad y el sonido de las olas del mar relajan el cuerpo y la mente, si le agregas un buen masaje el descanso es garantizado, lo recomendable es estar 3 noches para disfrutar del hotel y toda la gran playa de Zicatela.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

CRISTINA

El hotel está mucho mejor de lo que puedes ver en las fotos o en la página web
El servicio es excelente, el hotel está lleno de detalles. De verdad super recomendable.
Felices regresamos !!!!

Partner

10/10

Exceptional

07 Apr 2026

CARLOS

Gran ubicación, magníficos atardeceres desde su playa.

Partner

10/10

Exceptional

06 Apr 2026

Tania Alejandra Villa

Muy amables

Partner

10/10

Exceptional

02 Apr 2026

Mario Alberto

Espectacular. Llegamos un lunes y nos tocó un show de Jazz en vivo al atardecer, el personal es muy amable y todo el tiempo están pendientes de que no te falte nada. La comida estuvo deliciosa. El hotel en general es precioso. Definitivamente volvería a quedarme ahí.

10/10

Exceptional

26 Feb 2026

Eduardo Lopez

Nuestra estancia en el hotel fue excelente. Desde el primer momento, el servicio fue impecable: el personal siempre amable, atento y dispuesto a ayudar. La calidad de las instalaciones superó mis expectativas, con espacios bien cuidados y detalles que marcan la diferencia. Además, la comodidad de la habitación hizo que realmente pudiera descansar y disfrutar la experiencia. Sin duda, volvería a hospedarme aquí.

Partner

4/10

Poor

15 Feb 2026

Arturo

Mi estancia en Casa Joseph fue muy decepcionante. La habitación tenía un olor desagradable constante y todas las mañanas había mucho ruido de la construcción de al lado (música, gritos y maquinaria). Además, el techo de paja tenía animales viviendo dentro; se escuchaban día y noche y el cuarto olía a excremento.

El balcón estaba en muy malas condiciones, con clavos salidos en el piso de madera, lo cual es peligroso. El baño también olía mal, a drenaje, y el desayuno se servía frío.

En general, la experiencia fue incómoda y no cumplió con las expectativas.

Partner

10/10

Exceptional

27 Jan 2026

David

Es un hotel encantador
Los cuartos bonitos aunque no buenos para el que tiene el sueño ligero, si hay ruidos y entra luz
Muy buena comida y bebida
Y excelente servicio de su personal
Muy muy buen servicio

Partner

10/10

Exceptional

27 Jan 2026

Janine

La ubicación, las instalaciones y el personal. Gracias en especial a Fernanda, Dara e Ivonne que hicieron con todos una excelente estancia

Partner

4/10

Poor

14 Jan 2026

Diego

La alberca es diminuta y fria, en las habitaciones hay muchos insectos y las toallas estaban sucias, la atención es buena pero tanto el hotel como su restaurante son muy caros para lo que realmente ofrecen.

Partner

10/10

Exceptional

02 Jan 2026

Ana P

Todo fue increíble. El hotel súper bonito, gran ubicación. Servicio y atención fuera de serie. Excelente opción para quedarse y pasar una estancia inolvidable.

Partner

8/10

Excellent

21 Nov 2025

Silvia

La opción de cena con asado y la música viva

Leisure Partner

8/10

Excellent

26 Oct 2025

Luis Enrique

En general excelente !!! Solo siento que el cuidado de mesas para comida en playa es deficiente. Los dos días me sentaban en mesas que ya habían sido ocupadas y con todos los platos sucios y los restos de comida embarrada en la mesa

Leisure Partner