Name: Caracol Plaza Hotel & Resort
Address: Calle Septima Oriente, esq. 1a Sur, Puerto Escondido, 71980, MX

8/10

Excellent

17 Jul 2026

Nancy

Todo Excelente servicio, sin embargo las habitaciones necesitan modernizarse.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Maria

I like the beach view and breakfast.
I think needs maintenance and front desk staff more hospitality.

Family

6/10

Pleasant

19 Jun 2026

Ana

Staff on the restaurant to slow , beach to far away , ubicación to the hotel terrible,

Business

8/10

Excellent

03 May 2026

NOE

The cleaning staff was great. There are some areas in the bathroom that need more detailing, shower door, soap holder and toilet. Room 315 had a leaky faucet from tge first day. We told the housekeepers and front desk, y nada! The breakfast buffet was cold for the most part. There was a young lady who helped out the day that there was no buffet. She was fast, courteous and professional. Thank her please. We did but coming from the management would be nice. The pool bar areas need tidying up. Popcorn and trash were there overnight. I told the tall gentleman at the front desk the next day. Hehe...LOTS of cell phone usage bt staff in the dining room and reception areas. They need to be more aware of their surroundings and more attentive to guest traffic to convey a more professional atmosphere. Asley in tours was very professional and explained options very well. Thank you for listening.

Partner

10/10

Exceptional

09 Feb 2026

GICELA

The room and view was amazing. The A/C worked awesome and the staff was very welcoming. Would stay there again, breakfast was 5 star quality. The restaurant staff was also 5 star.

Business_and_leisure Friends

6/10

Pleasant

31 Jan 2026

Jeffrey

Room was clean, just needed repainting. Water took forever to get warm. Staff were courteous. Parking was extremely limited. In room coffee maker would have been nice.

Leisure Family

4/10

Poor

17 Jan 2026

Jon

If you dont mind to use the toilet with your partner able to see you pick room #7. The door doesnt close due to the bed being too close to the door. The bed cannot be moved. The air conditioning was leaking water. Only tiny drops. Im not the type to complaint so i didnt bother, slept to opposite side. Even though all rooms were occupied in 3 days the pool wasnt maintained, the waterfiltering was off so i didnt use it. I Never use a pool if water filtering system is not working. For the price you can stay, its walking distance to Oregano restaurant (breakfast & early dinning). 5 minutes to closing continental breakfast, my pregnant wife and i wouldve appreciated at least coffee. Not a simple sorry we're closed for breakfast! Curtesy is always appreciated. It doenst matter if you stay in Zoa (Michellin star winner) or here....what really matter is how you are treated were you stay. Casa kalmar offers coffee all day, heated pool until 11pm, soft music morning hours. Best stay overall.

Leisure Partner

8/10

Excellent

15 Jan 2026

Yesenia

Not enough towels in the two rooms, nor toilet paper. (Which was not new rolls) Drunk people around the pool with loud music.
Beautiful hotel, but the staff unhelpful and the environment not the best.

Leisure Family

2/10

Poor

10 Jan 2026

Cecilia

Nuestra estancia en Hotel Playa Caracol, en Puerto Escondido (habitación 306), fue decepcionante. El hotel no es como se muestra en las fotos en línea. El estacionamiento es limitado y esto no se menciona al momento de reservar.

La actitud del personal, especialmente durante el turno nocturno, fue poco profesional y descortés. Además, encontramos cucarachas en la habitación y no recibimos seguimiento por parte de la gerencia tras reportarlo. Durante la limpieza, también retiraron una toalla personal que no pertenecía al hotel.

En nuestro último día de estancia, en el área de la piscina existen supuestas reglas, sin embargo, permiten el ingreso de cervezas en botella. Una de estas botellas fue arrojada y golpeó mi automóvil, y el hotel consideró que una simple disculpa era suficiente, sin asumir mayor responsabilidad.

En general, el servicio, la seguridad y la experiencia estuvieron muy por debajo de lo esperado.

⸻

🏨

Our stay at Hotel Playa Caracol in Puerto Escondido (room 306) was disappointing. The hotel does not match the photos shown online. Parking is limited and this is not mentioned during booking.

The staff attitude, especially during the night shift, was unprofessional and rude. We also found cockroaches in the room and received no follow-up from management after reporting the issue. Additionally, housekeeping removed a personal towel that did not belong to the hotel.

On our last day, there are supposed rules in the pool ar

Family

10/10

Exceptional

01 Jan 2026

Regina

Todo bien

Leisure Family

10/10

Exceptional

12 Dec 2025

Eduardo

Muy buen servicio excelente punto para viajar a la playa, queda menos de 5 minutos a 3 minutos del callejón del adoquín, las chicas de demostración muy buena gente

Family

6/10

Pleasant

23 Aug 2025

Eduardo

I really was disappointed with this property. Pictures looks great on the expedia website but it's something way different when you there. Pool looks unkept and dirty, same as all the tables and chairs, seems that they have a lot deffer maintenance. Not recommend to anyone at all.

Leisure Family

6/10

Pleasant

18 Aug 2025

Victoria

Super basic. Expensive. Need updating. Nickel and dimed for everything. Def won’t ever return.

Leisure

10/10

Exceptional

19 Jul 2025

Hector J

Muy bonito lugar, todos muy amigables, nos gusto mucho el lugar, y la locacion

8/10

Excellent

17 Jun 2025

Fabiola

Service was good. Rooms were decent. Really nice place to stay at close to the beach.

Leisure Family

6/10

Pleasant

02 Jun 2025

Juan

Had a nice pool , rooms are old , no phone on the rooms for customer service front desk, overall for a quick stay is ok.

Leisure Friends

10/10

Exceptional

24 Apr 2025

Maria A.

Good and nice

Family

10/10

Exceptional

16 Mar 2025

Carlos

Very beautiful and in the middle of town

4/10

Poor

09 Mar 2025

Ruth

The property has poor customer service. Hot water was intermittent. Shower drain was clogged. Issues reported were not resolved.

Leisure Family

8/10

Excellent

05 Mar 2025

Patricia

Good Hotel

The hotel was handy to the adoquin and close to a place where I had a meeting scheduled. The pool water was clean (not cloudy) but there was a lot of debris floating in it, ie, palapa grass pieces and a cigarette butt. The tv only had 3 Sky TV channels.

Partner

10/10

Exceptional

28 Feb 2025

Patricia

Quedé fascinada con los servicios

2/10

Poor

24 Feb 2025

Lizeth

Worse hotel I’ve stayed in. Terrible customer service. Only got two towels, for three of us. We needed more toilet paper on our third day, I asked the receptionist if they could give us more, he was very rude and said we could only get one in a day. Which they didn’t refill. Terrible place.

Leisure Family

6/10

Pleasant

03 Feb 2025

Rodrigo

La propiedad ya es algo vieja y es difícil acceder caminando

Business_and_leisure Friends

6/10

Pleasant

23 Jan 2025

Victor

La falta de wi fi en la habtación representa una severa incomodidad porque no se puede trabajar.

Self

8/10

Excellent

23 Dec 2024

RAMON

There was no refrigerator in the room. There was also bad conditioning.. didn’t work. Food service should be 24/7 not 8am-10pm

6/10

Pleasant

24 Nov 2024

Vernon

Tv never worked. Staff said they would work on it but nothing ever done and they didn’t communicate with us after we alerted the staff about it. Disappointing.

Leisure Family

2/10

Poor

23 Nov 2024

Paulina

Un hotel que ya se le ven los años, el cuarto olía a cigarro, el baño estaba un poco sucio.

10/10

Exceptional

01 Sep 2024

Jessica

The staff were very kind and helpful. The rooms are very spacious. AC blows nice and cold. Wonderful pool with a bar.

Leisure Family

6/10

Pleasant

14 Aug 2024

William Edward

I didn’t like that the food service would take a long time and sometimes they would forget. Also, the internet was really slow. But other than that, everything was good!

Leisure Family

6/10

Pleasant

08 Aug 2024

Yazmin E

The rooms have spider webs in the córners of the walls, doors. The ceiling fan dirty. The toilet no seat. When I asked about the toilet seat to one of the cleaning staffs. They said “the room is one of the economic room price”. I got so upset. The staff try to change the wording. I told him I didn’t pay cheap for the room.

Leisure Family

10/10

Exceptional

08 Jul 2024

Danielle

Nice and clean

Leisure Partner

10/10

Exceptional

27 May 2024

JORGE

neeeds more improve at the restaurant more recently menu
the rooms needs a softly matrres was very hard notice don't used a box spring mattress had a big piece concrete at the bottom them the mattress.

Leisure Partner

4/10

Poor

09 Apr 2024

Gabriel

At the reception they Charged xtra money

Leisure Family

10/10

Exceptional

28 Feb 2024

Arturo

Very nice hotel located very close to the beach of Puerto Escondido, walking distance to \"El Adoquin\" comercial zone, with a great view to the sea from their restaurant, nice and clean rooms, nothing espectacular but with a nice balcony.

Leisure Partner

6/10

Pleasant

26 Feb 2024

Verified traveler

For the price, we were expecting a much nicer room.

Friends_and_family Family

8/10

Excellent

26 Feb 2024

Alan

Simple clean and safe with a view

A nice place well located .
It is a mexican hotel so expect some oddities in the way things work but it is a safe clean hotel.
Breakfast buffet is lacking but this is Mexico not Canada.

Friends_and_family Family

6/10

Pleasant

14 Feb 2024

Robert

This is a tough one. Lots of good things and lots of bad things. That’s why I rated it average. The checkin was good, and the room was good, nothing to complain about. However, regarding the room, it did not have a refrigerator. I knew that before booking this trip. I was hoping for a little better service down at the pool area. After several calls to the receptionist desk, they finally sent Angel. Even though he had only 15 days of experience, he did a good job, taking care of me, and the other guests down at the pool. I ordered a cheeseburger from Angel, and it was delicious, exactly how I ordered it. My room had a balcony, but there was no table or chairs to sit on. The way everything else was going I decided to not even try to fix the problem. I checked out the following morning and the daytime receptionist couldn’t even give me a receipt or call a taxi. He gave me a piece of paper with instructions on it as to how to get a receipt online. He told me to walk down a very steep road, and I would be able to hail a cab from there, terrible.

And if I had had a good experience there, I was planning to spend the rest of my three week vacation at that hotel. But sadly it was not to be. According to my very unofficial count, there were about 10 families there. And they did not have enough staff to handle them, even though the hotel has room for hundreds! 👎

2/10

Poor

15 Aug 2023

Manuel

Horrible stay at hotel, no power and water for more than 5 hrs.. I ended up getting another hotel.
They didnt even gave a us a compensation. Will never come back.

Leisure Partner

2/10

Poor

05 Aug 2023

Andres

Bad service, worse installations

I asked for towels since the second I got there. I called early the next day again, eventually I walked down where tow of the three girls where having a very pleasant conversation while some of us were still waiting for service.

Friends_and_family Family

10/10

Exceptional

22 Jun 2023

Araceli

Bonita vista, atendiendo muy bien

Leisure Family

10/10

Exceptional

08 Jun 2023

Verified traveler

Great location. Breakfast was good everyday. Helpful staff.

Leisure Partner

10/10

Exceptional

10 Apr 2023

Heriberto

Great place to stay, has a great view of the sea everything is close to the hotel!

Leisure Friends

8/10

Excellent

05 Mar 2023

Enrique

A comfortable and basic place to stay no frills

Leisure Family

10/10

Exceptional

18 Feb 2023

Michael

Cool pool

Leisure Partner

6/10

Pleasant

16 Jan 2023

Alfonso

Breakfast start late, Front desk staff needs more knowledge, Rooms do not provide glasses you have to go outside and purchase your own. Restaurant close at 8:0pm. Availing for towels was poor since you have to wait mostly 30 minutes.

Business_and_leisure Partner

10/10

Exceptional

07 Sep 2022

RUBI

Wish bar hours were longer and had a variety for breakfast options.

Leisure Friends

4/10

Poor

22 Aug 2022

Pat

Not our type of place pool area dirty and garbage everywhere have to go to front desk for towels, in the room no Kleenex, no cups, no shower curtain, The overhead fan was shaking so bad you couldn’t use it.

Leisure Friends

2/10

Poor

28 May 2022

Sergio

The WORST PLACE EVER!!!!

The front desk attendant on arrival was very rude. I asked to speak to the manager and it was even worse, we just wanted a quiet room. Away from the street noise, it was impossible unless we pay more money. For us was a joke because you could tell the property was totally empty which was confirmed the next morning when we had breakfast and we stay waiting for a tour guide for about 2hrs. and nobody else showed up. Anyway, the room was dirty and they had to replace the sheets, no hot water, no telephone, dirty towels that have to be replaced. The bed mattress was like made of rocks. The curtains in the window was full of holes, no air conditioning and it was hot as hell. We have traveled all over the world, and stayed and so many different hotels, but this is by far the lowest of the lowest on every single aspect. I do not recommend this place not even to my enemy (I might have one). Please do you self a favor and there is so many other properties in better areas. In our second night we stay at the Rackaway Hotel and that place was really great.

Partner

10/10

Exceptional

27 Mar 2022

Rutilio

Great location and great service!!

Business_and_leisure Friends

4/10

Poor

19 Mar 2022

Verified traveler

Probably worst job of housekeeping and maintenance that I have seen. Black mold in first shower. No mattress pads on beds. Floor tiles filthy.

Partner

10/10

Exceptional

18 Feb 2022

Nathan

fantastic pool and pool lounge area!

rooms are amazingly large and very nice at least on the 3rd floor and out towards water views. nice balcony to the view

beds were great

very nice place if you get the good rooms
its probably the best deal around for the price/convenience

not in an area you'd want to do much in, but an easy daytime walk to the supermarket which saved on cabs

they will call a cab for you from the lobby though and its cheap to anywhere

Leisure Friends

2/10

Poor

16 Feb 2022

Juan

Not recommend it

When we arrived to our double bed room only one bed had pillowcases and the bed that had them were stained with makeup. The bathroom has mold on the walls. Bed was also pretty hard not comfortable. There was a rock in our hotel breakfast. Workers force you to give them tip and will follow you to your room if you dont tip. They cleaned out room and left the balcony door wide open with the curtains open. After staying from 2/10-2/14 they stole my Louis Vuitton sandals that had been in my bag the whole time.

I WOULD NEVER STAY HERE AGAIN.

Friends_and_family Family

8/10

Excellent

11 Feb 2022

Rolando

Is agreat location , alot things is a walk distance.

Leisure Family

4/10

Poor

05 Feb 2022

Jack

Hotel was dirty. Pool was dirty. Bed sheets were stained.

Cigarettes butts lying all around the poor and pool area.

Most of the gym equipment doesn’t work.

Some staff at reception were unhelpful.

Booked an ocean view room. First two nights we couldn’t sleep as it was so noisy outside & there was a large vent in the bathroom wall to outside so felt like we were sleeping outside. We were moved room to a non ocean view room & were not refunded the difference in price.

Wifi was decent.

Leisure Partner

8/10

Excellent

04 Jan 2022

Silvia

Great views

I really enjoyed the experience.
Good location spectacular views

Friends_and_family Friends

6/10

Pleasant

17 Dec 2021

Gheorghe Manuel Borja

The owner needs to invest a lot in costumer service

Leisure Family

4/10

Poor

18 Nov 2021

Diane

Hotel looks nice and fancy, but the rooms are terrible and looks Plain the rooms need color and new furniture, rooms have old looking furniture and very uncomfortable beds I couldn’t sleep through the night you could feel the bed springs and the pillows are terrible felt like bunch bundle of cotton hurt my neck and had slight back pain due to the bed springs, the bed sheets were dirty like the were not change. I paid for 2 nights but I check out the next morning. Sad how the hotel looks beautiful from the outside but cheap furniture and uncomfortable beds does not give a good appearance.

Business_and_leisure Partner

10/10

Exceptional

06 Nov 2021

Kyle

Great location

Good location with incredible veiw.

Self

8/10

Excellent

16 Jul 2021

Verified traveler

Por el
Covid habia menos meseros asi que tardaron un poco em el restaurant
La habitacion era grande con balcon y muy comoda
La piscina toda limpia
Nos gusto

Partner

2/10

Poor

04 May 2021

Verified traveler

The hotel is at really poor condition. No hot water, not working TV, dirty, towels look like rugs with holes and only positive factor- a view.

Leisure Family

4/10

Poor

20 Apr 2021

Verified traveler

The view is true to what you see in the ad. The breakfast was delicious. The staff great. The room, very rough, needs remodel. Only two bath towels, no hand towels. No balcony furniture. Had to move indoor furniture outdoors to have a seat. Not worth the $70.00 USD we paid. For that price one could stay in a much better place,

Leisure Partner

8/10

Excellent

05 Apr 2021

Yolanda

It was an okay stay. Sometimes no hot water.

No hot water

Friends_and_family Friends

10/10

Exceptional

07 Dec 2020

Fernando

Recommended Hotel

Great view and great staff. Really clean hotel!

Friends_and_family Family

8/10

Excellent

07 Mar 2020

Bonny

Starting to show it's age

The staff were excellent. The rooms were clean, but the hotel is starting to show it's age. Hotel needs newer furniture (or at least paint it) and needs new drapes and bedspreads. Food in the restaurant was expensive... but lot's of restaurants in town and along the beach area that are good. We loved the Caracol's pool, but not the hard wooden beach lounge chairs.

Partner

10/10

Exceptional

26 Feb 2020

Verified traveler

the Caracol is a special place-not too “deluxe” but not too basic to be enjoyable, and the location is perfect! The view of the sea from the hotel, and especially the restaurant patio, is unparalleled .The hotel caters primarily to vacationing Mexicans, but as a “gringo” I felt welcome.
The only downside is that maintenance runs a bit behind,for instance a double curtain was needed to block out the balcony light that could not be extinguished, which was provided by staff when requested, the doorknob was loose,etc.
The staff is outstanding, and ready to help make this a great stay.

Leisure Partner

6/10

Pleasant

23 Jan 2020

Verified traveler

Room was very big with a partial sea view. The overall property seemed a bit old or not really in the best state. Breakfast had very limited options. Also location wise is quite in between - quite tricky to walk to the beach or the much nicer Zicatela area.
Staff wasn't able to speak one single word in english, which I find surprising in hospitality.

Leisure Friends

4/10

Poor

21 Jan 2020

Cathy A.

Canadians.

All was acceptable, however, the service was slow and inattentive. Pool side service not available, this was what we wanted.

10/10

Exceptional

09 Oct 2019

Verified traveler

Beautiful view, air conditioning good, wonderful people

Business Friends

6/10

Pleasant

29 Jul 2019

Cecilia

Great location but the service and amenities arent

The view was absolutely gorgeous! The restaurants has great food and the service is excellent. However, we had an issue with our room. The shower didn’t go all the way and there was barely any water coming out of it. The zinc’s cold water wasn’t working (it was 95 degrees and it was too hot to use the warm water), and the mini fridge wasn’t working either. When I approached the front desk about it and requested a different room, one of them closed their eyes and looked away. Then the other one was the one that told me that she was going to try to contact the maintenance gentleman as soon as she could. After that vague response I went back an hour later because I really needed to shower and she said he was busy but made no effort to contact him again until I told her I was going to wait until she got a response from him and that’s when she finally called him. We still had to wait half an hour until he got there. He was really nice and he fixed mostly everything. The shower was clogged so the water would come out outside the bathroom and when I told the front desk they said it was a common problem but it was not fixed... Its a great location but I wouldn’t stay here again. Plus they’re not very friendly to foreigners in terms of their customer service (only at the front desk)

Partner

10/10

Exceptional

03 Jul 2019

Robert

Terrific stay with ocean view.

The hotel was really nice. We were nervous after reading some of the negative reviews, but we found everything to be excellent. The Wi-fi worked great in our room and we were expecting it to only work in the lobby. Great fast glass elevators. Nice pool with towels provided. The ocean view from the room was awesome. There was even a little refrigerator provided. The walk into town and the Playa Marinero was less than 10 minutes downhill, so it was a little tougher on the way back up.

Partner

8/10

Excellent

21 Nov 2018

tlcnate

Very nice facility near the main beach/port. Large, comfortable rooms with prompt and courteous service. The swimming pool is NOT deep. It's fine if you want to just cool off or do a few laps but at 4 ft. of depth if you jump in (or worse, dive in) you will strike bottom.

There are a few expensive, OK dining places on the main tourit corridor but to get good and tasty food at reasonable prices you need to get a couple miles out of that area

4/10

Poor

07 Sep 2018

Ruth Karina Gonzalez

Is not worth it

Unfortunately this hotel is not what you see online, the building is very old and moldy the rooms have mold and are not clean, the pool was dirty but staff was very nice I would not recoment this hotel is not worth the price

Family

8/10

Excellent

30 Jul 2018

Frank

Overall the property was in good condition. The staff were excellent. They went out of their way to help us in Transportation places to eat and where to shop

2/10

Poor

24 Aug 2017

Lorena

Terrible, dirty, poor customer service

If you get a discount room, they will shoce you in the corner in a room that hasnt been cleaned. We had a used water bottle under a pillow, our electricity didnt work a d our AC didnt work. The restaurant customer service was poor and the restaurant by to pool was so filthy. It was just gross. We will never ever go there again even if they paid us to stay there.

2/10

Poor

23 Aug 2017

Abraham

Horrible place look else where

Pictures are so deceiving, the hotel is poorly runned. Staff needs to attend hospitality classes. They aren't friendly at all. I asked for menu to order food at pool and they never brought it back. We order room service we had to cancel because it took close to an hour and they didn't apologize, they just said they were too busy. The bathrooms near the pool were super dirty and stunk like urine

6/10

Pleasant

31 Jul 2017

Gregorio

good

Family

8/10

Excellent

25 May 2017

Jorge P.

Nice location, spectacular view

The rooms were spacious and clean. However, the room key cards would constantly cease to function especially if they were placed near a cell phone. The restaurant on the top floor had a decent view of the beach and the food was good. However, the restaurant offered more Mexican type food than American type food. We visited on off peak season, so a lot of the services were unavailable like the buffet style restaurant and the bar by the pool. The gym and the laundromat were open though.

6/10

Pleasant

05 May 2017

Verified traveler

Has potential

This hotel looks decent online however in person it's dated. It's an ok room for an overnight trip but not a resort by any means. Pretty small and plain. Rooms are dated and resort was pretty dead with zero activities. We just stayed one night and I was ready to go the next day. If you're looking for a decent bed to sleep in, this is ideal. If you're looking for an actual resort, look somewhere else.

10/10

Exceptional

25 Jun 2026

Estefania

Todo excelente

Family

8/10

Excellent

25 Jun 2026

Ivonne

Alberca agradable. Bonita vista al mar.

Family_with_children

10/10

Exceptional

01 Jun 2026

Elizabeth Marleny

Me gustó todo y regeesaria sin duda!!

Family

4/10

Poor

01 Jun 2026

Samanta Velazquez

Personal de recepción atiende de malas , está lejos de la playa y no como se ven las fotos y la limpieza deja mucho que desear

Partner

2/10

Poor

23 May 2026

Claudia

Parecía una muy buna opción, desde la playa se veía muy bien, pero ya en el lugar nada de lo que se esperaba, me tocó una habitación donde la regadera de la ducha estaba llena de biolfim todo negro, eso es asqueroso, nos cambiaron de habitación y el cancel no cerraba 🙄🙄, los aires acondicionados apenas funcionan, muy malo

Family_with_children

8/10

Excellent

20 May 2026

Luz Maria

Camas muy chicas.

Family_with_children

10/10

Exceptional

17 May 2026

MaximinoAaron

Una bonita vista y un rico desayuno.

10/10

Exceptional

04 May 2026

Juan Fernando

Excelente estancia, céntrico, alberca de buen tamaño

Lo único malo es el wifi, es muy mala dentro de los cuartos, en áreas comunes, si funciona

Family_with_children

10/10

Exceptional

23 Apr 2026

Aide

La playa era buena

10/10

Exceptional

17 Apr 2026

Austreberto

Todo muy bien

Family_with_children

10/10

Exceptional

14 Apr 2026

ADRIANA

MUY BUENA ATENCION

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Elizabeth Marleny

De 10.5! A mi grupo de 28 personas les encantó!

2/10

Poor

09 Apr 2026

Circe

Reserve por expedía y cuando llegue al hotel me dijeron q no se veía reflejada mi reservación y q ellos no podían hacer nada hasta q se les reflejara así q estuve un buen rato ni con el recibo de expedía me hacían válida mi reservación. Reserve una habitación con vista al mar y cuando llegué me dijeron q ya no tenían habitaciones con vista al mar y le dije q q podía hacer ya q ya se había cobrado la noche de habitación el banco a través de expedía finalmente me dieron la habitación 206 q está en pésimas condiciones el baño y todo ya está muy viejo y lo peor es q el clima no servía. Después de ir a decirles y de tenerme esperando amablemente Luis de recepción me cambio a mi solicitud a otra habitación no me acuerdo el número pero esa habitación si estaba en excelentes condiciones tanto el clima, el baño y todo perfecto y pude finalmente pasar una noche fresca y descansada.

Family_with_children

2/10

Poor

09 Apr 2026

LUIS Alberto Villa

Lo peor de lo peor , sucio , sin mantenimiento el
Hotel , jamás volvería !!
La tasa de baño era una asquerosidad

Self

4/10

Poor

09 Apr 2026

Alfonso

Precio alto y habitaciones descuidadas

Family

6/10

Pleasant

08 Apr 2026

Aldo

Lugar más o menos por lo que pagas debería estar mejor y no cobran lo que se ve en la página, me cobraron $3000 de más en el hotel por mi reservacion

Family_with_children

10/10

Exceptional

07 Apr 2026

MARIA GUADALUPE

El aire acondicionado no enfriaba. Pero no por eso quiera decir que no me la pasé padre. Bueno. Me volvería a hospedar

Family

8/10

Excellent

06 Apr 2026

Martin

Habitacione limpias siempre. Un pequeño inconveniente únicamente a la llegada con la chapa de nuestra puerta de habitación que nosotros mismos arreglamos rápidamente. Excelente servicio, atención y amabilidad del personal en general.

Family_with_children

8/10

Excellent

06 Apr 2026

Liliaaa isel

El personal muy serio poco atentos, por otro lado el bufet muy basico.

Family

6/10

Pleasant

05 Apr 2026

Edson

El aire acondicionado no sirve, lo único que medio nos salvó fue el ventilador pero deberían arreglar el aire acondicionado

8/10

Excellent

04 Apr 2026

Miguel

Es malo el wifi la limpieza no es muy buena y el hotel es vijo y descuidado

6/10

Pleasant

03 Apr 2026

Adriano A

El desayuno cumple con la variedad debida y está bastante aceptable. Lo mejor es la fruta. La habitación se mantiene fresca con el aire acondicionado funcionando bien. El personal siento que le falta experiencia en la atención al huésped, especialmente si sabían que en semana santa esperaban ocupación del 100%

Friends_and_family Family