Name: Silken Ciudad de Vitoria
Address: Portal De Castilla, 8 5, Vitoria Gasteiz, 01008, ES

Silken Ciudad de Vitoria

Alava · Spain

Portal De Castilla, 8 5View location

100 reviews shown

6/10

Pleasant

14 Jul 2026

Lily

We stayed for four nights, considering the price we were underwhelmed. There was a group of six of us staying and the WiFi did not work for any of us. Despite complaints staff seemed unbothered. Rooms were clean, which was one of the few positives. Breakfast was limited and we had trouble with arranging parking despite the fact our booking ‘included’ parking.

Friends_and_family Friends

10/10

Exceptional

12 Jul 2026

Karel

A lovely comfortable hotel. Well situated to explore town. Good parking facilities. Excellent dinner and breakfast. Helpful staff.

Partner

10/10

Exceptional

06 Jul 2026

Julian Andres

Beautiful property, make sure you book in advance, they tend to run out of rooms fairly quickly

Business

6/10

Pleasant

21 Jun 2026

Camilla

Pricey hotel, unfortunately the rooms don't reflect. Our room was on the top floor but pokey and with tiny windows. Expected better for the price paid.

Partner

10/10

Exceptional

21 Jun 2026

Clarke

Good beds clean hotel great service

Self

10/10

Exceptional

19 Jun 2026

Gillian

The Australian man at reception is excellent at his job! The bar has good coffee

Family

10/10

Exceptional

10 Jun 2026

Frank

Convenient location and easy parking

Partner

10/10

Exceptional

09 Jun 2026

Lisa

Great location - waking distance to the old area. Staff very helpful and friendly. If you are only an English speaker, they will do their best to help you. Restaurant food was very tasty and overall good value. Breakfast was good with decent selections.

Self

6/10

Pleasant

31 May 2026

Alex

Nice hotel but with its ups and downs. Staff were super helpful and excellent spoke really good English polite and approachable even in the var area the young man working is fantastic. Regarding the rooms especially on the 4th floor need a bit of upgrade the air conditioning is old so makes a lot of noise and even putting it on the lowest setting makes a rattling noise and also the air conditioner is not enough to cool the place down. The pillows were super uncomfortable but that my be my own preferences and last the floor towel for the shower was already dirty when I arrived. An okay hotel but not to Great for a 4 star

Friends_and_family Family

6/10

Pleasant

30 May 2026

Lindsay

Being a 4 star hotel, our room was never at a comfortable level. The air conditioner was not turned on prior to our arrival. Even two star hotels anticipate a guest arrival. We could not get the room cool during the night so we did cut our reservation short and left a day early. The lobby is lovely. The restaurant bar and breakfast excellent.

Partner

6/10

Pleasant

25 May 2026

Debra

Seems like a business hotel but only paper cups in room, no corkscrew. Or ice bucket.

Partner

10/10

Exceptional

24 Apr 2026

Suzanne

Well appointed

Family_with_children

10/10

Exceptional

20 Mar 2026

Ernesto

Central location, walkable to casco viejo, comfortable rooms, free EV charger onsite so we can charge overnight.

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Wojciech

Clean room, friendly staff

Self

10/10

Exceptional

31 Jan 2026

Dean

Room was great, food was good, hotel was beautiful. Special thanks to Igor on the front desk. Very helpful despite my difficult issues. Really nice guy, professional and courteous. Thank you.

Friends_and_family Family

10/10

Exceptional

16 Jan 2026

David

Our room was excellent and the staff were very efficient and friendly.

Partner

10/10

Exceptional

06 Dec 2025

Paul

Great place, stayed here before on my way from UK to Portugal. A main priority was security of the vehicle without unpacking everything. Underground garage is secure.

Leisure Partner

10/10

Exceptional

10 Nov 2025

Olga

It was a nice hotel right in the beginning of the center of the city. Green area! Service great. All good! Recommend.

10/10

Exceptional

19 Oct 2025

John

Nice modern hotel near the old town
Room was modern and spacious

Friends_and_family Friends

10/10

Exceptional

16 Oct 2025

Verified traveler

Yes

8/10

Excellent

03 Oct 2025

Adeebur

Hotel stay was average. Breakfast was a little above average - decent selection with a few hot items like vegetables. Beverage/coffee/tea area was continually very congested. Though. Pros of staying here: great location, parking easy, quiet. 1 star taken off because of breakfast, staff was neutral in terms of friendliness and approachability, and room comfort (average).

10/10

Exceptional

03 Oct 2025

Cathryn

Well located to the city’s sights. Very friendly and helpful staff who assisted us with leaving luggage after checkout. The hotel buffet breakfast offered a wide selection of hot and cold breakfast options and was good value for money especially as many local cafes don’t open until quite late

Leisure Friends

10/10

Exceptional

02 Oct 2025

Sergei

Clean and well cared for, 10 minute walk to the historic central areas… if you are looking for late night ways it won’t be a big dinner, most places fill up at 8, and it’s just sandwiches (tostadas) in northern Spain. Easy to get your 10.000 steps per day.

Leisure Partner

10/10

Exceptional

25 Sep 2025

James

N/A

Leisure Partner

8/10

Excellent

24 Sep 2025

Alvaro

Overall a good hotel . Convenient parking

Leisure Partner

10/10

Exceptional

17 Sep 2025

gail

Excellent location

Leisure Partner

10/10

Exceptional

13 Sep 2025

Vicki

Centrally placed. Easy to get to all amazing places in city

Partner

8/10

Excellent

25 Aug 2025

HOWARD

Excellent location

Great location. Did not benefit from any discounts, as a silver member of hotels.com. there are plentiful free parking places near the hotel, which was beneficial. Overall, a nice two night stay

Partner

8/10

Excellent

24 Jul 2025

Paul

Great one night stop in Vitoria

Too brief but really enjoyable. Super hotel, amazing value.
Why oh why, though, are we asked to check in online before arrival (supposedly to save time and just pick up a key) and then have to repeat everything on arrival??!!

Partner

10/10

Exceptional

24 Jun 2025

Enrique

Very comfortable and well located place.

Leisure Family

10/10

Exceptional

23 Jun 2025

Robert

Very good experience all around. Great location in Vitoria-Gasteiz. I would stay there again

Leisure Partner

10/10

Exceptional

19 Jun 2025

David

Helpful staff, free upgrade.

Leisure

10/10

Exceptional

21 May 2025

Gemma

Excellent

Leisure

10/10

Exceptional

18 May 2025

Alejandra

It was a very well located property, close to a park and a few minutes walk to the historic downtown. Hotel was nice, clean and with friendly staff.

Leisure Self

10/10

Exceptional

11 May 2025

David

Excellent

Everything splendid

Partner

10/10

Exceptional

02 Apr 2025

Jorge

Great location and staff!!

Leisure Family

10/10

Exceptional

16 Mar 2025

Philip

Good Place

It was a bit hard to find. We used the directions included by the hotel, but their signage is so small that we drove around the block 3 times, then only found a small sign and revolving door, but still unsure where to park, unload etc.
Eventually we figured it out, and the place is winderful. The staff very freindly and helpful.
Now that we know where to park etc, it is excellent !

Partner

10/10

Exceptional

10 Mar 2025

Younes

Beautiful hotel.

Great experience and pleasant stay. Definitely recommend.

8/10

Excellent

27 Feb 2025

eduardo

Good location
Needs a gym

Friends_and_family Family

10/10

Exceptional

13 Nov 2024

Richard

Wonderful rooms, very clean, good breakfast, outstanding bar with pintxos, but best of all a very friendly and knowledgeable receptionists!

Leisure Friends

8/10

Excellent

05 Nov 2024

john

Hotel poorly sign posted when driving.. excellent food and bar. Pintxos lovely

Business

10/10

Exceptional

30 Sep 2024

Katherine

The STAFF was amazing and very helpful. Congratulations to all of the people that work on the front desk.

Leisure

10/10

Exceptional

29 Jul 2024

Comfort and convenience

My favourite hotel in Vitoria-Gasteiz. Location good for a short walk into the old town, but easily accessible from the highway. Comfortable rooms, underground parking, reasonable price. Shame the Wellington bar is closed at the moment.

Business

10/10

Exceptional

24 Jul 2024

Kathleen

It was a beautiful hotel
Very clean and comfortable
It would be really helpful to be given the address to the parking that is connected to the hotel
We parked somewhere else because we couldn’t locate it and it was double the price

Partner

6/10

Pleasant

12 May 2024

Juan Diego

Wonderfully helpful staff (Maria & Felipe were great)

Unfortunately the rooms are outdated and since they're exterior, the sound proofing is pretty poor. Pretty loud traffic for a Saturday made the experience pretty suboptimal.

The only option offered by the hotel was to pay extra for a quieter room.

Disappointing experience.

Business Self

10/10

Exceptional

23 Mar 2024

Mary

Fab place! Nice staff great location.

Friends_and_family Family

4/10

Poor

30 Jan 2024

Neil

Repeat stay - sadly also likely our last…

Paid to upgrade to junior suite (usually stay in Club room). Arrived very late after long motorway delays in France. Bed / mattress was so hard and uncomfortable. Had it not been so late and had we not been so tired I’d have insisted on changing rooms. On reflection, should have. Awful night sleep. Bed was very old and mattress equally so. Awful condition. Enjoyed breakfast (good service there), but reception / manager totally disinterested when told of the mattress problem. She sadly showed complete disdain when checking out, only interested in charging extra for the car parking. Stayed here three times now. Two good stays. This latest one ruined by a poor night sleep due to old bed and mattress (in the supposedly best rooms available).

Partner

2/10

Poor

02 Oct 2023

Peter

Itoria

AC was nor working 1st night. Told front desk next morning “We’ll fix it” Next night AC still not working. Asked front desk next morning they said “Could not get into room because do not disturb sign on door” I say not true, I said “How did you make the bed if sign was there?” Lyer!!!

Friends_and_family Family

10/10

Exceptional

01 Oct 2023

Verified traveler

A really great hotel, beautifuly modernised in a manner that preserves its art deco design. And the staff couldn't be more helpful. Strongly recommended!

Partner

10/10

Exceptional

16 Aug 2023

Julio

Excellence in service, cleanliness and appearance

Leisure Family

8/10

Excellent

09 Aug 2023

Kin Chung

Staffs are extremely friendly and helpful. But I wish there were glasses instead of paper cups.

Leisure Family

10/10

Exceptional

31 May 2023

Owen

Modern hotel (a little bit sterile), good parking and well located for a short walk into town

Partner

10/10

Exceptional

21 May 2023

Peter

Lovely hotel, perfect for exploring Vitoria.

Leisure Partner

6/10

Pleasant

25 Nov 2022

Thomas

Ok hotel, don't pick if English only speaker

Common areas are nice, very smart. Room was big. Biggest issue was I did not feel welcome as an English speaking male tourist. 2 pleasant staff members others not so much. Breakfast was Ok. Tea/coffee cups in room are plastic and thimble sized. No conditioner or body lotion in bathroom. TV remote visibly dirty but the rest looked clean. Housekeeping coughing alot in the morning. Avoid the coffee shop/bar, it's for the elderly locals who get good service.

Self

8/10

Excellent

27 Oct 2022

Norma

Great stay

We enjoyed how centric it is to everything. We would walk everywhere so easily.
Parking was great in the same hotel. The room was comfortable, staff efficient and friendly. The room was comfortable and clean. Would stay there again.

Partner

10/10

Exceptional

09 Oct 2022

Deborah

We enjoyed our spacious and recently renovated room. The location was convenient, and the price was quite reasonable for the high quality we enjoyed. The staff was professional and friendly.

Leisure Partner

6/10

Pleasant

01 Oct 2022

Jacqueline

Decent location but noisy

The location is right on the outside of Old Town. It was within walking distance to most things.

The male hotel staff at the front desk were very friendly. The female staff were rude. There was one staff member that literally stopped talking to me and started working on other things. I asked if we were done with our transaction because she simply let me stand there.

The room smelled like cigarette smoke, but it was supposedly a non smoking room. I have allergies so we had to keep the door open.

This hotel also only has TWO seasons (one for the heat and one for the AC). I tend to run warm and wanted AC to sleep, but in the fall they turn off the AC. So, we slept with the door open, but it was so noisy it was difficult to sleep.

The wifi was terrible and slow. They also limit your devices, that you hook up to the internet, to 2. That was a first for me.

The breakfast was really good and had a wide selection.

Friends_and_family Friends

10/10

Exceptional

13 Aug 2022

Anthony

Good location. Poor restaurant.

The hotel was in a good location. The room was good. Coffee machine no tea. Silly cups . Tiny.. no glasses just paper cup in the bathroom.
Breakfast was excellent. Good choices at buffet.
Evening meal was poor. Very limited menu and poor food quality. The steak was 50% grisle and fat. Very tough.. My pork rib was tiny and very tough and full of tiny bones.

Partner

6/10

Pleasant

12 Jul 2022

Glenda

OK but not of 4* quality.

We stayed here for the Ironman race. The hotel is in a good location for the city centre. The reception staff are excellent and very helpful. Rooms are clean and bathroom is good but very small. Our air conditioning was ineffective and the road too noisy to have the windows open. Amenities are very basic - cheap shower gel, tiny plastic cups for coffee etc. Breakfast is very disappointing for a 4* hotel - the cheapest of everything - bread, yoghurts etc, large unappetising dishes of hot food, machine coffee.

Partner

10/10

Exceptional

25 Jun 2022

Daniel

A fabulous building. Our room was of a good size with a decent bathroom. Check the garden on the first floor. At the time of our visit the piano bar was closed but there is an adjoining cafe, bar restaurant which was available. The hotel is ideally situated for a short walk through Florida Park to the old quarter of Vitoria. Overall, faultless.

Leisure Partner

2/10

Poor

19 Jun 2022

Jeffrey

No working air conditioning. Our room never got below 80F at night and staff said that’s what the system was able to deliver. Sweating all night.
Pillows were worthless, like a folded towel.
Bed was rock hard, just springs with a pad on top.

Leisure Partner

8/10

Excellent

06 Jan 2022

Aude

Good

Good location, comfortable room for a good price. We would come again

Partner

10/10

Exceptional

23 Jul 2021

Terrence

Pleasant and comfortable hotel

We've had a very pleasant stay at this hotel. Nice lobby and nicely decorated rooms. The beds are comfortable. The airco is not very cold and could use an upgrade for the hottest days. Having said that putting it very low was sufficient to have a comfortable night
The breakfast was fine too. All in all a highly recommended hotel.

Friends_and_family Family

10/10

Exceptional

10 Jul 2021

Brittany

Great Service - Clean Bathroom

The service was great. We needed to extended our stay two different times and Igñaki was a great help soon so. They also helped us to locate a Covid testing site for our flight back to the USA. The bathroom was VERY clean. And the windows in the room were so nice to open up on a nice day.

Partner

10/10

Exceptional

07 Jul 2021

James

Excellent

Beautiful hotel within 10 minute walk of historic old town. Junior suite was spacious and comfortable and extremely good value as it came with a great breakfast and free secure underground parking.

Partner

4/10

Poor

03 Jan 2021

jason

Not 4 stars don’t be fooled.

Not really a 4 star hotel . I travel alot and stay in hotels 3 times per month. The general service was mediocre, no beverage service in the room. Normally 4 and 5 star offer some kind of inroom beverage service. Restaurant was closed during my new year stay however they did offer a new year eves in room cold meal. The restaurant was open the next day with a very poorr menu selection. Bed Linens were of a good quality but bathroom towels and toiletries were poor. Overall i would rate this as a 2 or at a push a 3 star hotel.

Self

10/10

Exceptional

22 Sep 2020

Helen

Great hotel with decent car park

Lovely hotel, close to walk to the centre. Secure underground car park, fine to navigate with 4x4, decent size car spaces but €15 a little expensive.
Breakfast was v nice (served by staff due to Covid). Hotel & room felt v clean, great pack with mask & hand sanitiser supplies too.

Partner

10/10

Exceptional

20 Jul 2020

Colin

Just an overnight stay on way home, but nice place. Service efficient, staff very helpful and friendly.

Partner

10/10

Exceptional

03 Jul 2020

Paul

Nice clean room. Comfortable bed and helpful staff.

Partner

8/10

Excellent

21 Feb 2020

Verified traveler

Coffee/tea service available in room, but only had plastic cups. Asked for china cups which we received, but had to ask on multiple occasions.
Also requested and received wash clothes.

Leisure Partner

8/10

Excellent

14 Nov 2019

Jessica

Very nice hotel and Vitoria has a beautiful old town right around the corner. The lobby is full of white couches and people talking, it was a happy place.

Partner

10/10

Exceptional

28 Sep 2019

Verified traveler

Great location just outside of city center. They also have their own garage for car parking

Leisure Partner

10/10

Exceptional

11 Sep 2019

Verified traveler

Well situated for the old town. Helpful front desk

Leisure Family

8/10

Excellent

18 Aug 2019

Verified traveler

The location was not ideal (2nd floor near street corner with beeping noise from crosswalk — perhaps for hearing impaired crossing), but if you don’t mind walking you can get to most places of cultural interest as well as eating and shopping.

Leisure Partner

10/10

Exceptional

12 Aug 2019

David

Great location in convenient location

Comfortable hotel in a great location.Good value too.

Partner

6/10

Pleasant

18 Jul 2019

Wade

Location was great -- would be nice to have coffee in room when paying $300 a night, but nope. And staff gave bad advice about where to change money (actually, perhaps the hotel could offer that too, since there are no nearby places for currency exchange).

Leisure Partner

8/10

Excellent

11 Jul 2019

Philip

Good location

Clean and comfortable hotel. Good location

Partner

8/10

Excellent

25 Apr 2019

Verified traveler

Clean, location, price, comfy. Internet speed could be a little bit faster.
I would totally recommend this hotel.

Leisure Family

10/10

Exceptional

05 Feb 2019

Verified traveler

Centrally located hotel close to tram stops. Easy walking into the centre of town. Nice cosy bar with reasonably priced drinks.

10/10

Exceptional

11 Sep 2018

mike

Very ambient hotel. Nice rooms and great location

Very nice hotel. Good location and very comfortable

8/10

Excellent

06 Aug 2018

Michael

Very good. Nice location in the city. Good prices.

Partner

10/10

Exceptional

01 Aug 2018

Ian

Silken Ciudad de Vitoria

Great hotel in good location. Stayed in more expensive hotels in Burgos, Zaragoza and Olite and this was by far the best of them.

Partner

10/10

Exceptional

23 Jul 2018

Neil

A good hotel I have stayed in before.Close to all city amenities and ideal for the jazz festival. The hotel had two residencies playing late night jazz which provided a pleasant atmosphere. I saw a lot of music at various locations throughout the city so the hotel was an excellent base. Drinks were extra pricedl late at night when the performance's were on which could have proved annoying if you weren't staying there with music in mind. However fortunately for me I was there for this.

Still no coffee making facilities in the room, however a pleasant stay and I will return.

8/10

Excellent

21 Jun 2018

john

Good hotel in a lively city

Easy, if a little expensive, parking

Partner

8/10

Excellent

28 May 2018

Dee

Large modern hotel with parking underneath. Comfortable room, all mod cons including bath. Windows openable. Excellent breakfast in hotel cafe ( buffet breakfast - more expensive-. also available in dining room). Friendly, helpful staff.

8/10

Excellent

29 Apr 2018

Kepa

Nice Hotel, the premium room is so spacious

Partner

8/10

Excellent

26 Mar 2018

James

March 2018

Poor receptionist gave a very bad first impression but to be fair this is an excellent hotel. Handy enough for the old town - less than 10 mins stroll - which is well worth a visit. Accommodation was fine, spacious room with all the expected facilities. Didn't eat here as there is an enormous choice of tapas bars in the old town.

Partner

8/10

Excellent

04 Nov 2017

ELAINE

Great location and good hotel if slightly wacky.

Slightly wacky hotel. Very nice overall and good value. Very comfortable bed. Art Deco style. Excellent location and bar. Reception could be improved as not terribly welcoming. Beautiful old town. Don’t bother looking for street parking as no places to be had. Hotel has underground parking.

Partner

6/10

Pleasant

02 Oct 2017

Thomas

Overnight stay enroute to ferry

The hotel was a good 4star hotel, very clean with friendly staff but the noise from the street was unacceptable so we will not be staying again

Partner

10/10

Exceptional

26 Sep 2017

Garth

Vitoria

Missed phone calls and messages due to a mistake in my name at reception.

Family

8/10

Excellent

29 Aug 2017

May

excellent for what we wanted

easy to find, central location with safe underground parking facility. Ideally situated for stopover between Barcelona and Bilbao ferry terminal. hotel very comfortable ( with requested restricted mobility facilities available) .Only disappointment was restaurant was closed the night of our stay, however barman in Piano Bar recommended an excellent restaurant within easy walking distance- this proved to be an excellent choice. Would certainly recommend another visit but for a longer stay as from reading/ and what we saw on our drive, area has a lot to offer.

10/10

Exceptional

27 Aug 2017

Neil

Ideal location in a lovely city.

The hotel is in an ideal position, just on the edge of the city centre within easy walking distance. On arrival and the check-in I was greeted by pleasant staff who remained pleasant throughout my stay without being intrusive. The room on the fourth floor was pleasant and clean. I had to pay extra for coffee making facilities which seem to be the norm in Spain and whilst adequate and necessary it did seem a lot to pay. There were a few minor imperfections in the room which need attention such as slightly peeling wallpaper and chipped skirting board but this is something I am sure the management are aware of and did not distract from my stay. Away from these negatives the hotel was very good for the price and all expectations were met in terms of important areas such as comfort and cleanliness. The hotel is very welcoming and has a pleasant reception and bar area and the gentleman behind the bar on all the nights I was there was very professional. I cannot comment on the restaurant as I stayed room only as I choose personally to explore other options. Overall I thoroughly enjoyed my stay and would recommend this hotel to anyone. I loved the city and will be returning and I will stay at this hotel.

10/10

Exceptional

04 Aug 2017

russell

Lovely opulence in decent location

We stayed only one night with friends and enjoyed the upmarket feeling of this hotel and its convenient location. Nice breakfasts can be had in cafes only 10 mins walk away in the town centre.

6/10

Pleasant

05 Jul 2017

Martin

Disappointing

Unfortunately the bathroom in room 429 had very mouldy tiles, especially under the bath taps.The carpet needed cleaning. There was a frieze on the wall that you could see from the lift which was tearing and there were also silk plants which were very dusty. No one asked us how our stay was. Breakfast was very good.Having stayed in Pamplona, Hondarribia and San Sebastián the tapas bars were very spread out and they did not have the variety or atmosphere.

Partner

10/10

Exceptional

24 Jun 2017

freddie

Great location only 10 minutes walk to the centre

I arrived after a long drive and the hotel was a real haven of peace and quiet. Easy to park in a secure underground car park,quick check in and a nice room. Next day a very good buffet breakfast. No issues, a comfortable pleasant experience

8/10

Excellent

02 May 2017

Frédéric

Vitoria with family

Good hotel, good service, near downtown.

Family

8/10

Excellent

25 Apr 2017

Mr B M

comfort all round

very good. great hotel. good parking, good bar and a nice tapas bar as well.

Partner

10/10

Exceptional

15 Apr 2017

Héctor

It was amazing

Partner

6/10

Pleasant

24 Jul 2026

Custodio

Il est demandé d’arriver à 15h uniquement et à cet heure là une seule personne a l’enregistrement, c’est donc plus de 30 minutes d’attente. Ce n’est pas notre première fois dans cet hôtel mais cette fois ci c’était nettement moins bien , même pas une bouteille d’eau offerte dans la chambre ….

10/10

Exceptional

17 Jul 2026

JOSE FRANCISCO

Perfecto.

Partner