Name: NH Canciller Ayala Vitoria
Address: Santiago Ramon Y Cajal Kalea, 5, Vitoria Gasteiz, 01007, ES

6/10

Pleasant

09 Apr 2026

Rodolfo

Unfortunately room 618 is quite small. The refrigerator did not work. No air conditioner was available even though the temperature was warm. Hotel staff informed that winter rules applied for April. We had to open the windows and the street noise, including the train noise could be heard. We are regular customers of NH Hotels and this experience was extremely dissapointing.

Friends

10/10

Exceptional

14 Dec 2025

William

yes

Business_and_leisure Family

10/10

Exceptional

20 Nov 2025

Beatriz

Staff muy atento

2/10

Poor

10 Nov 2025

sebastien

An absolutely terrible hotel. Zero noise mitigation between the rooms, you can hear people farting next door. The mattresses are quite possibly the worst ones i’ve ever slept on. Clearly if there was any other decent choice in Vitroria, i’d go there, but the lack of decent hotels in this city is a problem.

4/10

Poor

17 Oct 2025

Hing p

No air condition but stayed in the reservations

Business

2/10

Poor

04 Aug 2025

Santiago

No breakfast, no parking. Nothing that they said was included

10/10

Exceptional

24 Jul 2025

Roger

Great location, easy accessible by public tram, and easy walk to old town, with good restaurants and good sightseeing. The Florida park across for hotel added benefit.
The hotel staff were friendly and extremely helpful in assisting with the planning of our daily activities. Would definitely return.

Leisure Partner

10/10

Exceptional

18 Jul 2025

Kevin

The staff was very friendly and accommodating! The room was nice as well!

Leisure Partner

8/10

Excellent

02 Jul 2025

Craig

Excellent check in. Polite and professional staff in the restaurant. Food was ok. No view from the window of room 119

Business

8/10

Excellent

25 Jun 2025

Hilary

The hotel was very good

Leisure Partner

10/10

Exceptional

09 Jun 2025

Josefina

Muy buen desayuno

Leisure Partner

8/10

Excellent

21 Mar 2025

moris

Great place but few services

Leisure Self

10/10

Exceptional

08 Nov 2024

Jason

Lovely hotel in the heart of Vitoria. Nice surroundings and close to amenities

Business

4/10

Poor

24 Sep 2024

Martyn

The bathroom was very small and dated.
The service in the cafeteria was terrible.
Every time you wanted a drink or some thing,
You had to go down to reception and ask for someone to serve us.
Overall not a good visit.
We have stayed in NH Hotels many times and this was not up to their usual standards
Nice view from the bedroom though

Partner

8/10

Excellent

19 Sep 2024

Darren

Nice hotel just on the edge of the old town

Leisure Partner

10/10

Exceptional

14 Sep 2024

Melanie

We stayed for one night. Car park is very small, but the gentlemen on reception made a great effort to secure us a parking slot.

Leisure Partner

10/10

Exceptional

09 Aug 2024

Andrew

Amazing atmosphere

Amazing city celebrating the main fiesta with the locals

Partner

10/10

Exceptional

31 Jul 2024

Alex

Outstanding location

Great view. Outstanding location. Friendly staff.

- too much noise from the upper floors

Friends_and_family Family

10/10

Exceptional

21 Jul 2024

Damian

Reception staff was so helpful and accommodating.

Leisure Friends

6/10

Pleasant

04 Jun 2024

Inna

This is the only hotel I’ve been to that advertised air conditioner and it wasn’t turned on in the whole hotel.
Sleeping was not pleasant at all. We had to either open a window to a very noisy street or have a noisy fan.
Terrible experience

Leisure Friends

10/10

Exceptional

04 Jun 2024

Jazmin

Excellent

10/10

Exceptional

31 May 2024

Laure

On our way from Lisbon to Cannes

stayed just one night. The only negative is that there was no place de parking inside the hotel. But we found one nearby in a nice public parking. Our room ha a vew of the magnificient park and of the cathedral. Very good buffet breakfast. Vitoria lives its reputation of a green city

Partner

8/10

Excellent

17 Mar 2024

David

Nice hotel, staff a little too regimented

Nice hotel in a nice spot. Staff were ok but very regimented. Breakfast at 8 do not show up 5 minutes earlier that sort of thing. Could have been a little bit more accommodating in this modern age.

Partner

10/10

Exceptional

08 Mar 2024

Rommel

Convenient, clean and good location.

Business Self

10/10

Exceptional

22 Jan 2024

Alfredo

Lovely weekend trip

Great place, great view. Clean and good class people

Partner

8/10

Excellent

20 Oct 2023

Diana

The hotel lobby and service were amazing. The rooms were a little small and the shower was not very clean.

Leisure Family_with_children

10/10

Exceptional

04 Jun 2023

Wendy

Lovely view, great location

Lovely view of the cathedral and the park.
Great location - walking distance to the train station and also the town.

Partner

10/10

Exceptional

20 Oct 2022

Geoffrey

Great location, very modern, great staff, excellent bar and morning buffet.

Leisure Partner

10/10

Exceptional

07 Oct 2022

Nelson

In general a very good hotel located in the hart of the city

Leisure Family

8/10

Excellent

14 Jul 2022

Jason

Vitoria is a fantastic town and the property is in the perfect location

Leisure Partner

10/10

Exceptional

06 Aug 2021

Verified traveler

Excellent hotel. Friendly and welcoming staff. Clean and tidy. The room has a nice set up. The paid on-site parking is a nice luxury. However, the parking in the basement is tight, so it requires an expert driver to move in and out of the small spaces if you are not familiar with driving in older European cities.

Leisure Self

10/10

Exceptional

02 Aug 2021

Verified traveler

Clean and cozy

Very clean , just what we wanted

Partner

8/10

Excellent

11 Aug 2020

David

Well located and pristine

Great location. Exceptionally clean.

Partner

10/10

Exceptional

23 Feb 2020

Kayla

Location! Cathedral view from the room, cleanliness, good size bathroom especially nice tub, friendly staff, good breakfast. Overall nice place to stay for a friendly price. FYI, charming city and best pinxhos & cuisines!

Leisure Friends

10/10

Exceptional

24 Jan 2020

Dominic

The sound insulation between the rooms is poor. Could hear everything next door and the footsteps of the person above. Otherwise a good hotel.

Friends_and_family Family

8/10

Excellent

23 Jan 2020

MET

Comfortable, modern city hotel. Great location at the heart of the city. Nice room, high floor, good view. Secure, somewhat expensive parking, but necessary as nowhere else to park. Difficult getting to the hotel by car as so many city centre roads being dug up and closed so sat nav doesn’t get you there.

Leisure Partner

10/10

Exceptional

22 Nov 2019

Verified traveler

comfortable beds, windows that open, lovely staff.

Business Friends

8/10

Excellent

22 Oct 2019

LAI SIM

very good location & short walking distance to the old town..overall good hotel!

Partner

8/10

Excellent

07 Oct 2019

Peter

“Self Parking” does not mean free parking as a US customer might think.

Friends_and_family Family

10/10

Exceptional

12 Sep 2019

Hermelinda

The hotel in in an excelent location, walking distance to the center.
Staff was very helpful and the room big and confortable.

Friends_and_family Friends

10/10

Exceptional

31 Aug 2019

Verified traveler

Nice room, friendly staff and close to everything.

Leisure Family

6/10

Pleasant

22 Aug 2019

ana

Front desk a little grumpy and not very helpful seemed annoyed when asked questions
Room was clean but you can hear outside traffic

Leisure

10/10

Exceptional

07 Jul 2019

Clara

Best option

Amazing hotel, great location and very friendly staff! The breakfast is very good!

Partner

8/10

Excellent

03 Jul 2019

Verified traveler

Modern hotel, nicely furnished and situated

Modern hotel, nicely furnished and situated. Very helpful on check in and looking after our bicycles! Probably what you would expect from this chain.

Friends

10/10

Exceptional

25 Jun 2019

Verified traveler

This is a great hotel to stay. We had wonderful time.
The breakfast is also very very very good.

Leisure Partner

8/10

Excellent

22 Mar 2019

Verified traveler

Overall a good hotel experience but with a couple minor issues. The parking garage was full so I had to find street parking and cross my fingers that I found a spot where I could park my rental car overnight. Also, one of the elevators was out of service so it was a real hassle to wait for the single elevator (I was on the 8th floor).
However, the service staff were all very friendly - the front desk ladies mailed my postcards for me, the bartender gave me free ice refills, and the guy running the (incredible) breakfast buffet had a smile every morning. Wi-fi was free and I had no issues connecting. The shower in my room was also a treat - the showerhead had a rotating jet that felt very nice!

10/10

Exceptional

17 Jan 2019

Allan

Excellent business or tourism hotel

Terrific location, great room, excellent breakfast, and with (expensive) parking on-site.

8/10

Excellent

08 Jan 2019

Verified traveler

Well located in the city center with good dining options around.

Clean and spacious rooms with nice mountain views.

8/10

Excellent

06 Nov 2018

Ingrid

Would certainly go back to this hotel.

Very well located for exploring the various sights of the city. The hotel has an underground parking lot which is very useful in this city. Price is perhaps a little high and the spaces tight. Breakfast buffet selection very good.

Partner

10/10

Exceptional

01 Oct 2018

Verified traveler

Good central location in this interesting city.
The well priced hotel is quiet and clean with comfortable rooms.

4/10

Poor

06 Sep 2018

Janet

Poor experience at an NH hotel

The first time we waited to check in, the receptionist ignored us as if we were invisible. On our later return, her colleague checked us in without a smile.
Our room had a very small, hard bed and a bathroom so small, you could not fully open the door. It all looked very old and tired and the aircon was noisy and ineffectual.At breakfast, my request for scrambled eggs muted into over -cooked, oil -saturated and inedible fried eggs. The service was indifferent, just like reception.

Partner

6/10

Pleasant

30 Aug 2018

Verified traveler

4 stars price, but quality of 2 or 3 stars

the location is really excellent and the room is good, but there are some important issues:
- during check-in I was kept waiting 3 hours for the wrong room;
- the air condition does not work well during the night. I've complained but received no response;
- noisy room;
- there was a constant smell of cigarette in the last days. I've complained two times, but nothing was done (as it seems was standard protocol on this hotel)

10/10

Exceptional

24 Aug 2018

Anne

Excellent Hotel and great price

We enjoyed our stay and Vitoria very much. Very centrally located and exactly where we wanted to be. We would definitely return.

Partner

8/10

Excellent

21 Aug 2018

Verified traveler

Nice hotel, great location. Only downside was the bar/cafe area - they had menus out on the tables offering a limited range of food, but this is only available when the restaurant is open. It didn't say this anywhere, and we'd ordered drinks before being told we'd have to wait an hour to get something to eat.

Family

8/10

Excellent

15 Aug 2018

Emma

Good but could be better

This hotel has a great central location within walking distance of the main town centre. There is a great Italian restaurant called Dolomiti and a nice bar/restaurant called Senda steps away so you are never stuck for food options - unless its August because everything seems to be shut for holidays! The hotel itself has a nice lobby area where you can sit and have a few drinks, coffee etc. There is also a beautiful restaurant. I did not eat there but heard great things and the daily menu is pretty reasonable. The lobby area always had a nice atmosphere and the waiters/waitresses were very friendly. The rooms all have a nice view either of the city or of the parks at the back. O stayed in the hotel from the 8-14 August. We arrived just at the end of the local festivities so the hotel had been very busy. The first room (number 1013) we were given had an issue. On entering the room I could smell smoke and then I noticed the smoke alarm had been blocked with tissue tied with a headphone cable-very ingenious! Reception moved us but I was pretty shocked this had gone unnoticed as the room stank. I noticed a cigarette butt on the staircase. It was never clear to me where you could and could not smoke so assuming people just do it anywhere they are out of view of staff. The hotel has two small lifts with a large central staircase. A hotel of that size and that many floors needs bigger or more lifts. The second room (number 610) we were given was right in-fron of the lift so was noisy

8/10

Excellent

13 Aug 2018

Beng Hong

Cosy hotel in good location

It's a lovely cosy hotel, conveniently located, right next to the green belt. The staff is helpful and efficient and some speak very good English. The hotel even has some bicycles for rental (although it would have been great if they maintain their bikes better), if you don't have time to get to the nearby bike rental shops.

Partner

10/10

Exceptional

01 Aug 2018

Steve

Would visit again

Good service and comfortable stay in central location, good breakfast choices

10/10

Exceptional

21 Jun 2018

Martin

Great hotel in a great city

Having spent a week or so in a number of hotels in Northern Spain this one was the best. Location is great (5 mins walk from the main plaza in Vitoria, a great city to visit) with many nearby bars and restaurants. The hotel is newly refurbished and very nice, the beds are the best hotel bed I have slept on for a very long time, it is clean modern, friendly. It is excellent.

Partner

8/10

Excellent

03 Jun 2018

Verified traveler

If you ever stay in this hotel ask for a room with a view, it is beautiful. The hotel is well located, very clean and the breakfast is delicious!

10/10

Exceptional

13 Apr 2018

Paul

Good, solid hotel. Ideally placed for walking into town and to Alaves games.

10/10

Exceptional

15 Mar 2018

Kev

Excellent Service

Great hotel in a great location overlooking a lovely park and the Cathedral. The staff were excellent and could not do enough to help. We ate in the restaurant and the food was of an extremely high standard delivered with great service. Excellent value for money. Would definitely stay here again.

10/10

Exceptional

14 Oct 2017

John

Good location

Good hotel close to the town walking distance for

8/10

Excellent

29 Sep 2017

Stephen

the hotel is in a good location to walk to the old part of town which is well worth a visit.

Partner

6/10

Pleasant

02 Aug 2017

Paul

Vitoria stay

Hotel is in a good location, but itself is rather dull and dark in its rooms. If you like history it's in a good location, but the food overall is lacking in variety. It's tapas, or tapas.

Partner

6/10

Pleasant

01 Jun 2017

Jon and Linda

No Aircon whatever the temperarure...

We booked this hotel for a date in May when it was going to be hot and humid overnight. We chose the hotel because it advertised aircon throughout. We had been cycling all day and checked in explaining we were really hot and tired. The checking staff though helpful and nice failed to mention that the hotel does not switch it's aircon on before 9 June however hot it is outside.

Not knowing this we tried to switch our aircon on at night and found it didn't work. The staff explained the 9 June deadline and consequently we sweltered overnight in our room with the window open at 25C inside. And you may not want the window open, the road is noisy and may keep some people awake.

Whist the rooms are great and the hotel ideally situated for the town, I'd suggest that this hotel is only a good choice after 9 June. The outside temperature dropped to 17, but our room remained boiling all night. (We have a thermometer on our bike computer).

There hotel was unable to give us a discount (manager away) and NH the selves just offered us a discount off another stay - so trying to make more money out of us instead of compensating us for false advertising.

It's a shame, because its a nice hotel, with nice rooms, but you'd be better off taking the duvet across the road to the park and sleeping on a bench!

8/10

Excellent

23 Apr 2017

daniel

Strange Bathroom!

Room 608 had the strangest bathroom layout for a 4star hotel. the glass counter had a corner cutoff in order for guest to squeeze by to get to the toilet and bidet.
Otherwise the hotel was well located and breakfast was good.
Caution if you need ramp access for there was none. Guests need to lift baggage up 6-8 steps to get to entrance.

10/10

Exceptional

28 Mar 2017

Nicholas

Big hotel, clean rooms, great location

I came to Vitoria to visit a dear friend. She recommended that I stay in this hotel. It was very close to the train station and equally close to the city centre. The rooms were tidy and comfortable. It's a big hotel - I stayed on the 8th floor of 10! - but the staff were friendly and the place equally hospitable.

8/10

Excellent

03 Feb 2017

Evy

Nice hotel close to everything. Walking distance

It is a nice hotel within walking distance to everything in the town . Nice breakfast, Recepction did not find my reservation but gave me my room . Very helpful staff.

8/10

Excellent

01 Jan 2017

Verified traveler

Great location.

Hotel facilities need some upgrade. Staff seemed overwhelmed with the check in.

Partner

10/10

Exceptional

11 Dec 2016

maribel

Wonderful location and wonderful staff (Agustin and Mikel are the best!) highly recommended and coming back for sure!

Family

8/10

Excellent

30 Oct 2016

Caron

Convenient and modern with easy parking

Great for one night stopover

Partner

10/10

Exceptional

21 Sep 2016

Verified traveler

Overlooking a beautiful park

Great location overlooking a beautiful park only a few minute walk to the restaurant and shopping area. Rooms are a good size and also the bathroom.

8/10

Excellent

23 Aug 2016

I

Hotel Stay

Hotel is centrally location, walking distance to a lot of the sites that the city of Vitoria has to offer.

The one negative comment I have is that the bathroom of the assigned room was not properly cleaned; however upon notifying the staff, they diligently provided another room, which was properly cleaned.

10/10

Exceptional

23 Apr 2016

Verified traveler

Nice hotel in city centre

The room was very nice (it was a Premium Room), the hotel very well located, by the Florida Park, very close to the Virgen Blanca square. I will definitely repeat in my next trip to Vitoria-Gasteiz.

Partner

10/10

Exceptional

20 Apr 2016

Verified traveler

Would return to this hotel without hesitation

My wife and I enjoyed a fantastic stay at the NH Canceler Ayala in Vitoria-Gasteiz. Our room had incredible views of the city and was immaculate and extremely comfortable. The restaurant in the hotel was also excellent and offered very fair complete meal rates. From this property it was an easy walk to the center of town and a plethora of shops, restaurants, tapas bars and more. We would definitely stay at this property again the next time we are in Vitoria-Gasteiz.

Partner

8/10

Excellent

24 Nov 2015

Marco

Overall a good place to stay

Relatively small room, wifi a bit slow. Other than that, no complaints.

8/10

Excellent

22 Oct 2015

Verified traveler

Location is excellent. Hotel Parking is €17.60 which is too much for Vitoria. Room was small but ok for 1 night stay. Stay away from rooms that are right across the elevator, you can hear everything from next doors and the elevator. Lobby is well decorated and the park right across the hotel makes it spacey.

Family

10/10

Exceptional

20 Sep 2015

Verified traveler

Good

Good 4 star hotel, in a good central location

Partner

10/10

Exceptional

22 Jul 2015

Verified traveler

Best place to stay during the Vitoria JazzFestival

This hotel was conveniently located close to the venues where the Jazz Festival venues were located--10 minute walks to all locations--and at night, the hotel hosted the after-hour bands that rocked until 4am.

Front desk was great, nice clean rooms, my only complaint is that the elevator is quite tiny for a 10 story hotel.

8/10

Excellent

24 Jun 2015

Verified traveler

Clean comfy hotel

Room was clean and fairly newly decorated but rather small. Good value and would stay again.

Family

8/10

Excellent

05 Apr 2015

Christopher

good option

Excellent location and very good quality\price. Room was small but well designed and comfortable. Minutes from central pedestrian zone, easy to find with street parking near.

Partner

6/10

Pleasant

15 Aug 2014

Verified traveler

Great location, old hotel

We were in Vitoria for a friend's wedding. Unfortunately it was a very hot weekend in Bilbao, and the hotel has a very antiquated air conditioning system that was not working. The room was like a sauna both nights, and I did not sleep well. The staff, however, was very good.

10/10

Exceptional

05 Dec 2012

Verified traveler

Great hotel for visiting Vitoria-Gasteiz

Very well located, modern structure, good parking, excellent staff.

6/10

Pleasant

03 Aug 2012

Verified traveler

Just OK

Well located and reasonably priced...the problem is the walls are paper thin and you can hear everybody above you, behind you, and next to you. The smoke also seeps thru the walls. You can find better hotels.

8/10

Excellent

08 Sep 2011

Verified traveler

Good hotel

however, only 1 iron in hotel meant waiting over a day to get it. Otherwise nice stay.

10/10

Exceptional

25 Aug 2011

christine

nh hotel in vitoria spain

hotel in center underground car park ideal for overnight stop pleasnt helpfull staff,dog friendly

10/10

Exceptional

15 Jun 2026

Patrick

Ville pas désagréable, mais pas grand chose à voir

Partner

10/10

Exceptional

28 Apr 2026

Nicolas

Tout était parfait de la chambre au personnel. La localisation pour aller au centre ville a pied est parfaite. Le petit déjeuner est excellent. Top

Self

10/10

Exceptional

30 Mar 2026

Emilio

Bien

8/10

Excellent

19 Mar 2026

Jan

Mycket bra frukost.

Partner

8/10

Excellent

16 Mar 2026

Jan

Rummet hade fantastisk utsikt över staden som lovats vid bokning. Lyhört och lite slitet badrum utan yta att ställa sina toalettartiklar. Bra med garage. Perfekt läge med gångavstånd överallt. Bra frukost.

Partner

10/10

Exceptional

22 Feb 2026

Jose peris

Muy buena ubicación y muy buenas vistas

6/10

Pleasant

12 Feb 2026

Miguel Ángel

Ruido del servicio en la mañana

4/10

Poor

27 Dec 2025

Per

Väldigt lyhört och det behöver renoveras
Det låter väldigt mycket från allt utanför rummet
Så det blir svårt att sova
Sen garaget fullt frukosten öppnar kl8 på helgen??
Så överlag riktigt dåligt
Och dom sätter 4 stjärnor?? 2 på sin höjd

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Ana

Muy bien ubicado, buenas instalaciones

Friends_and_family Friends

10/10

Exceptional

27 Oct 2025

Roberto

Un hotel para soñar. Idóneo en todos sus aspectos.

Partner

10/10

Exceptional

03 Oct 2025

Miguel

El personal súper amable. Con la mejor actitud y siempre dispuestos a ayudarnos.
La habitación súper cómoda con una vista preciosa.

Partner

6/10

Pleasant

25 Sep 2025

Javier Jose

Todo bien, solamente que durante la estancia tuvimos hasta 5°C y nunca funciono la calefaccion, en el Lobby estaban muy calentitos y en habitaciones un congelador

Leisure Partner

10/10

Exceptional

28 Aug 2025

ATSUKI

良いホテル

チェックインがスムーズ。しかも朝食が美味しい。

Business

10/10

Exceptional

15 Aug 2025

MANUEL JOSE