Name: Promenade Hotel by Mellow Mood Hotels
Address: Vaci Utca, 22, Budapest, H-1052, HU

8/10

Excellent

13 Jul 2026

Andrew

Hotel right in the centre Budapest 👌

Friends_and_family Friends

8/10

Excellent

05 Jun 2026

Mark

Breakfast was average in taste

Partner

8/10

Excellent

14 May 2026

Dennis

Great location. Close to the Danube River, restaurants and shopping. Very nice breakfast included. Property was very clean. Bed was comfortable.

Partner

6/10

Pleasant

19 Apr 2026

Shamira

It was a decent hotel with staff trying to assist. Howver the intercom in the room was not operational and could not be fixed by the front desk. They offered a technician coming over on Thursday and we refused.
The soap dispenser had no soap so we had purchase it. The manager was kind to leave a bottle of wine on our table with an apology note. On Saturday morning we accepted the note and returned the bottle to the front desk for the manager and staff to enjoy. A wine bottle cannot be a substitute for a non working telephone and shampoo.

Thank you for the breakfast on Thursday and Friday. We left at 5:20 am on Saturday and usually hotel staff gives packed one. Here the staff - both front desk and the kitchen politely refused.

Here are the facts and its strange that basic hospitality rules are not adhered.

10/10

Exceptional

10 Apr 2026

Bob and Kathi

Very comfortable hotel in the best ever location! Super nice staff, good English, excellent breakfast! Highly recommend.

Partner

10/10

Exceptional

25 Jan 2026

Kevin

Great stay and great location

6/10

Pleasant

01 Jan 2026

Teresa

The room was basic but functional.
Downside is our room 501 looked out to the lift so you had to keep curtains shut all the time which made it gloomy.
I had requested as a room at the front of the building as it was my daughter’s 40th birthday, but presume they had no front rooms available.
We went to breakfast 1 day but there was no tables available. The waitress kindly let us use the table by kitchen door but had to sit same side, bit cramped. Didn’t enjoy selection of food, and found a bit dry. Didn’t bother on 2nd day

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Linda

Everything about the Promenade was excellent! The staff, the location, the room, the efficient elevator - it was perfect for my Christmas Market trip!!!!

10/10

Exceptional

11 Dec 2025

Gabriel

Place is perfect to stay! Near everything you need. Safe place to stay. Staff was very helpful, specially Peter! THANKS PETER!
Room was very clean, AC worked perfect, keeping the room warm and breakfast was just very good!
No doubt will choose it again in our next visit

Partner

6/10

Pleasant

03 Nov 2025

Laura

Room was ok, not much interaction with staff, breakfast room is too small for the hotel.

10/10

Exceptional

02 Nov 2025

Andy

Staff courteous and attentive

Partner

8/10

Excellent

22 Oct 2025

Jonathan

Staff should be mere friendly and need to smile

Leisure Partner

10/10

Exceptional

10 Oct 2025

byron

Outstanding manager of the hotel. Great room, great breakfast and excellent location. Highly, highly recommend.

Leisure Partner

8/10

Excellent

09 Oct 2025

Sam

The staff was friendly and very helpful in all matters. We needed to do laundry and they helped us locate a laundromat within walking distance. They also made recommendations for dinning options that were easily accessible. We were very pleased with our stay overall

Leisure Partner

10/10

Exceptional

24 Sep 2025

Patrick

Nicely situated in old city. Trams and subway close by. Breakfast good. Staff friendly. Restaurants in square a little pricy but lots to choose from, so shop around and go off square for better options.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Obaida

Reasonable price for a location in the middle of the markets, through which many tourist places can be reached as well

Leisure Friends

8/10

Excellent

13 Sep 2025

K

Hotel was good for a city break. How ever the room serving the buffet breakfast was a little small for the number of hotel guests. The buffet breakfast was basic nothing outstanding.

Partner

10/10

Exceptional

11 Sep 2025

Sheila

A functional and well located hotel. Breakfast is well stocked and lots of options. Provided well
For gluten free and dairy free. It’s superbly located if you want a central area. No noise at night. If you want views or a kettle in your room (is a coffee machine) avoid.

Leisure Family

8/10

Excellent

06 Sep 2025

Christina

Friendly staff and great location

Leisure Self

10/10

Exceptional

03 Sep 2025

Laura

Fantastic stay. Would recommend!

Leisure Partner

10/10

Exceptional

07 Aug 2025

Janice

Great location, superior staff clean comfortable room. We also enjoyed a wondrtful breakfast.

8/10

Excellent

20 Jul 2025

Ramsey

I had a great stay at the Promenade City Hotel, in lovely Budapest. Hotel is centrally located on a key shopping street (Vací). If you are sensitive to noise however, some of the rooms are facing the hallway rather than the exterior, meaning that you hear people in the hallway in the morning.

Leisure Self

10/10

Exceptional

16 Jul 2025

shlomi

Location.Location.Location

Location.Location.Location. When choosing a hotel, its location has great weight. And in this case, the location outweighs everything. Right on Vaci Otse Street. Close to everything, which completely changes the tempo of the entire trip. Add to that a wonderful staff. Cozy and clean rooms. Good breakfast and we have a perfect hotel. We stayed here for 5 nights and enjoyed the service and the hotel. We would love to come back....

Partner

10/10

Exceptional

22 Jun 2025

Shannon

Great Stay

Had a great stay with my friend, prime location.
Would definitely recommend.

Friends_and_family Friends

8/10

Excellent

16 Jun 2025

Marcus

Recommended

Great hotel in great location in the city centre. Breakfast choices limited to continental breakfast. Would recommend.

Friends_and_family Family

10/10

Exceptional

14 Jun 2025

Jerry

Wonderful hotel minutes from Danube and river cruises.

Leisure Partner

8/10

Excellent

07 Jun 2025

ANTONIO

The room on the sixth floor has very large, sloping windows that let in a lot of sunlight, making it very hot.

Leisure Family

6/10

Pleasant

04 Jun 2025

Agatha Cristy

Location is good. The room is just ok.

10/10

Exceptional

17 May 2025

Sandra

Accessible to all sightseeing places. Hotel staff very friendly. I recommend to stay at this hotel.

8/10

Excellent

02 May 2025

Verified traveler

Stay 2 nights

The location is great, from the airport shuttle bus stop to hotel around 10 mins walk.

Also walk within 10 mins to Metro and Elizabeth bridge.

Bed and Breakfast is great.

Partner

8/10

Excellent

25 Apr 2025

Darren Andrew

We really enjoyed our stay here, it had a great location with many restaurants and shops nearby and room was pretty quiet from outside noise which is what i was worried about beforehand due to location. Staff was very friendly and helpful, particulary sonja, the room itself was a decent size and the air con worked well which was needed as it was surprisingly hot for April, disappointed there was no kettle though, so i could not have tea, there was a percolator with two coffee pods, if we required anymore then there was a charge. There was a decent amount of power points in the room, though no usb ones though. Breakfast was kind of standard, no cereal, however there was enough pastries, fruit, sliced meat and my wife particularly enjoyed the bacon there, though try to get to breakfast early as its quite busy between 9-10am and we had to wait a short while for a table to become available as there was only approx 10-12 tables. Overall we really enjoyed it here, would go again if we could swap the percolator for a kettle.

Leisure Partner

10/10

Exceptional

23 Apr 2025

Phyllis

Great location with close access to tram lines, rail, and historic sites of the city

10/10

Exceptional

10 Mar 2025

Sylvia

Best value in Budapest!

Excellent location. This three star hotel is outstanding! Well appointed, clean, wonderful breakfast, and good value for the money.

Partner

8/10

Excellent

07 Jan 2025

surashmi

Location

Leisure Partner

8/10

Excellent

21 Dec 2024

Sarah

Great central location for the markets and sightseeing. The room is fairly basic but clean and comfortable and good value. The breakfast was awesome with loads of choice.

Leisure Family

6/10

Pleasant

20 Dec 2024

Ashley

Well located hotel close to transport, dining options and shopping. The bathroom leaked a lot so we couldn’t keep things in there dry, but the room was a good size.

Leisure Partner

10/10

Exceptional

18 Dec 2024

cassie

Great value for money right on the high street. Location is very walkable to everywhere. Beds comfy. Modern bathroom.

Leisure

10/10

Exceptional

02 Dec 2024

Katarina

Very good experience

Everything was great, very good location in city centrum. Room was spacious, clean, little bit cold when we arrived but there is AC. Good breakfast and it wasn´t crowded. They also provide luggage stroage. All the staff were very nice and helpful.

Partner

8/10

Excellent

19 Nov 2024

Heather

Comfortable Stay in Budapest

All the staff that we encountered were friendly and very helpful. The hotel was situated on one of the main streets, making it easy to access public transport, shops and restaurants. It was an ideal location, and check-in/out was simple and easy. The room was great - high ceilings and a great amount of space. We really enjoyed our stay there, and would recommend.

Friends_and_family Family

10/10

Exceptional

23 Oct 2024

Junyong

Very good location

Leisure Friends

10/10

Exceptional

22 Oct 2024

Pamela

Staff very accomodating, housekeeping is daily, good breakfast, great location for dining, shopping and transportation. Walkable to top attractions. Minor complaint is we can hear the elevator go up and down as our room was across it. Also, watch for the shower as water can spill on the floor.

Leisure Partner

10/10

Exceptional

29 Sep 2024

LIsa

The staff was excellent! I'm sorry I don't have names but the gentleman who checked us in offered us a room early. The next day a different desk worker booked us tickets for Vienna. Our last day, upon checkout, I showed the woman at the desk a message we got from the train. She looked on line and determined our train was cancelled due to flooding. She helped us coordinate a ride to Vienna with our taxi driver. All of these staff members helped us tremendously and lessened our stress! The location, rooms, and breakfast was all wonderful too. If I return to Budapest I would definitely stay again! I will also suggest to anyone I know who is going here!

Leisure Partner

8/10

Excellent

21 Sep 2024

Joanne

Great location, we were next to elevator which was loud and noisy

Family

6/10

Pleasant

21 Sep 2024

Peter

Very centric but a bit loud overnight

Leisure Partner

10/10

Exceptional

29 Aug 2024

Crystal

The staff at this hotel were remarkable, breakfast was wonderful and plenty to choose from.

Leisure Family

10/10

Exceptional

19 Aug 2024

Lucy

The hotel was very convenient location on main shopping street. We walked to all locations we visited rather than use public transport. We had a large room on 6th floor so had no problems with noise, plus we kept windows closed and ac on due to heat wave when we visited. Breakfast room was very small so gets very busy at peak times. Breakfast was good, continental with cooked items. The staff were very helpful, booked us taxi to train station. We certainly will return to Budapest and would not hesitate to stay at promenade city again

Leisure Partner

10/10

Exceptional

09 Aug 2024

erika

Cant ask for a better location if you are in Budapest..walkable everywhete around the city center very close to river and streets full of restaurants..we had a great time..good breakfast too

Leisure Family

8/10

Excellent

09 Aug 2024

Stephen

Great location, clean and tidy. Good size room

Leisure Partner

8/10

Excellent

07 Aug 2024

Robert F

Breakfast was ok, very busy at times only limited seating. Location was perfect.Shower/bath was a very odd configuration

Partner

10/10

Exceptional

16 Jul 2024

Parker

Great hotel for a great price! Breakfast was very good and was included. Housekeeping was done every day and the AC worked great. The location was prime and very walkable. Only complaint was the showers leak a ton when you use them. Overall highly recommend.

Leisure Friends

10/10

Exceptional

03 Jul 2024

Albert

Very nice

Partner

8/10

Excellent

20 Jun 2024

Hector

This is not a 5 star hotel, but it is decent, comfortable, and centrally located. The breakfast was very good and Dora took the time to explain many things upon our arrival.

Leisure Partner

10/10

Exceptional

18 Jun 2024

Edward

It was so close to everything shopping food & transport.

Leisure

8/10

Excellent

14 Jun 2024

Verified traveler

Great location, Good Value

Shower door could not be closed to prevent water leakage outside the shower. Breakfast was very good and had a variety each day. Bed was soft for my taste. Great location with easy access to metro, shopping and restaurants. Good value for the money too.

Self

10/10

Exceptional

09 Jun 2024

Nick

This is the perfect spot if you want something central in Budapest. Staff were very friendly and helpful. Everything is within walking distance. You are right on the busy promenade yet the rooms are peaceful and quiet. Would recommend.

Leisure Friends

10/10

Exceptional

04 Jun 2024

Denise

Lovely property in the centre of Budapest. Staff were really helpful and friendly. The gentleman who checked us in and checked us out (name began with D - apologies)was lovely and very entertaining and full of good suggestions about places to visit, eat etc.
Good for long weekend. would stay again. Dee

Leisure Family

4/10

Poor

09 Apr 2024

R

Poor hotel

The room smelled like there was a dead animal. Spoke to receptionist and he said our house keeping will check tomorrow but same smell next day. Then receptionist admitted that it is due to sewage pipes being blocked.

Old, dated and dark, barely any light in rooms

There is an old lift which makes very bad sound so you cant sleep.

Too noisy. The walls or floors are not sound proof, so anyone talking at reception, you can hear their voices.

The breakfast was poor quality and not many options specially if you are vegetarian or vegan. Overall food looked like expired or dead literally. Smelly.

Two positive things were that the staff was really good and the location is great.

Partner

10/10

Exceptional

30 Mar 2024

Joseph

Great breakfast

Leisure Partner

10/10

Exceptional

06 Jan 2024

Desmond

Excellent location, great value, staff friendly.
Very good breakfast in the morning
Hotel kept our luggage until leaving for airport
Room temperature was warm
I would stay here again absolutely
thanks for providing an excellent stay

Leisure Family

10/10

Exceptional

23 Dec 2023

Verified traveler

Honestly was only for the night so I could do the markets and spend the day in the city. Staff friendly and my room was amazing. Enough space for one really enjoy the bathroom and the design and layout. The bed was a bit to firm for my taste but managed to get some rest. Highly recommend and within walking distance to a lot of places and a quick walk to the underground metro.

Leisure Self

10/10

Exceptional

16 Dec 2023

Alexei

Location

10/10

Exceptional

30 Nov 2023

Nigel

Friendly helpful staff

10/10

Exceptional

05 Oct 2023

Darren

The staff were excellent, very helpful with helping me to see the places I wanted, and the best way to get there. I feel bad for forgetting hos name but the young man who checked me in was outstanding, the epitome of customer service

Leisure Self

10/10

Exceptional

28 Sep 2023

Kerry

Really close to shopping and virtually in the center of everything. We used the local transportation to get around with no issues. Highly recommended.

10/10

Exceptional

08 Sep 2023

Julia

Great service and location

Friends_and_family Family

8/10

Excellent

13 Aug 2023

Hanna

Check in staff very friendly and helpful. Room was spacious and clean. The bathroom has a shower in the bath - maybe not convenient for elderly. Overall, a good stay, close to restaurants and tourist attractions..

Leisure Partner

8/10

Excellent

09 Aug 2023

octavio

The inconvenience that I see there is no parking plus The tub is very inconvenient any person of old age or handicap Will not be able to take a shower on the other hand excellent restaurants all around.
Dorian at the reception is awesome always ready to help and help us a lot And made us feel right at home thank you Dorian

Leisure Family

6/10

Pleasant

26 Jul 2023

Gail

Airline complications!

I didn’t make it to the hotel not even to the country of Hungary. It was not of my doing as the airline’s flight delay caused us to miss our overseas flight and could not get to the hotel 1& 1/2 days later. We would have had only one full day in Budapest. The hotel would not return our money only let us rebook before the end of the year. My misfortune was due to the airline so I thought I would be reimbursed sadly no. I feel especially if the were able to rebook my room for 2 of the three days I would be offered a 2 day reimbursement. This is my complaint.

Friends_and_family Family

8/10

Excellent

15 Jul 2023

Naomi

We booked this hotel because of the laundry facilities stated on the website. I will be staying for 2 more weeks in Hungary so needed to do laundry. I checked with hotels.com and was told there are self operated laundry facilities in the hotel.
When we asked the reception- we were told no laundry facilities in the hotel.
You have a service but it takes 2 days to get the laundry returned.
Please correct your website. I now had to figure out where I can do laundry.
False advertising!!!

Friends_and_family Family

10/10

Exceptional

12 Jul 2023

Gary

Great location in the middle of the shopping area and city centre. Breakfast was good but the dining room was a bit small. The staff were excellent and provided great service. Only issue was that the main guest lift was broekn and the service lift only went to the 5th floor and we were staying on levle 6.

Leisure Partner

8/10

Excellent

07 Jul 2023

Fabian

Nice hotel, great service, good staff

Elevator was not working, only the freight one, with no access to all floors and you need to do steps

The breakfasts is good, but the area for eating is extremely little. Not enough for all the hotel

Leisure Family

10/10

Exceptional

19 Jun 2023

Nebojsa

The best location - Váci Street. Modest yet decent hotel.

Leisure Family

10/10

Exceptional

17 Jun 2023

Elizabeth

Central location, amazing staff, tasty breakfast

10/10

Exceptional

17 Jun 2023

Stephanie

Perfect location and the front desk staff were so helpful and friendly!

10/10

Exceptional

14 Jun 2023

Kar

Walk to everywhere; full breakfast, friendly staff, good room size with basic modern comfy furniture. Great value

8/10

Excellent

30 May 2023

Ekaterina

Comfortable small but cute in heart of city

Comfortable small but cute hotel in the very heart of the city. Amazing breakfast and shower facilities. Very nice staff and cozy vibes.

Self

10/10

Exceptional

25 May 2023

Gaynor

The location was excellent, close to shops, restaurants and attractions. The bedroom was smaller than expected and the only window didn't have an outside view. However, the location and the friendliness and helpfulness of the staff made up for this. The continental breakfast was also very good.

Leisure Partner

10/10

Exceptional

24 May 2023

Nicholas

Great location and superb staff

Great location to be able to walk to everything and really helpful and friendly staff. Good room that was quite and useful full aircon. Would happily use again :)

Partner

6/10

Pleasant

13 May 2023

Gy

Very noisy. Noises echo thru multiple rooms and floors.

10/10

Exceptional

02 May 2023

Sanjeev

So good 🙏

Perfect location for travelers. Sweet gesture by all the hotel staff, really impressed with my stay. 👍👍

Friends_and_family Family

8/10

Excellent

04 Dec 2022

merav

Highly recommended

My daughter and her friend stayed for 1 week. The location is super central so they could make quick rest stops in the hotel between attractions. Most attractions are in walking distance. They felt very safe to come back at night because the street was always busy. The room was clean and comfortable and they did not notice any noise that was mentioned in some reviews. The room however was not warm enough. The breakfast was rich and tasty and included some low calories options. The service was great and staff was helpful and friendly, especially Dora at the reception. Apart from the room not being heated enough- it was perfect.

Friends_and_family Friends

10/10

Exceptional

17 Nov 2022

Phil

Incredible location right in the heart of old town - walking distance to everything

Leisure Family

10/10

Exceptional

05 Oct 2022

Zeeniya

The location was excellent, close to many major attractions and a subway line. The hotel was on Vaci street which itself is a very lively tourist area. Never felt bored.The staff are very friendly and helpful. Not only the reception even the breakfast staff are friendly and helpful. They made you feel at home.The breakfast was very good. Room was very clean

Leisure Partner

10/10

Exceptional

15 Sep 2022

RENATO

Superb location and amazing staffs. Breakfast suited to all with dietary limitations. Without hesitation if looking for a place to stay in the heart of Pest, this is an excellent choice.

Leisure Partner

8/10

Excellent

13 Sep 2022

Ehsan

It was pleasant

Business_and_leisure Family

8/10

Excellent

01 Sep 2022

Clarence

The breakfast was very good! Staff at front desk were very helpful

Leisure Family

8/10

Excellent

18 Aug 2022

Sabrina

Location of the hotel was great. A little noisy if you have a room facing the street but overall great place. Clean room, very friendly staff and all modern.

Leisure Friends

10/10

Exceptional

12 Aug 2022

Sylvia M

Great Budapest stay

Our stay at the Promenade was great. The location was perfect and well connected to transportation. The room was spacious and clean. The breakfast was plentiful and was good variety. The staff was attentive and efficient. Couldn’t ask for a better experience.

Partner

10/10

Exceptional

25 Jul 2022

Darren

Budapest July 2022

Friendly staff, great location, competitively priced. Booked 3 years ago and due to covid and health issues had no problems rearranging dates at no extra cost. Would recommend anybody to stay

Partner

8/10

Excellent

12 Jul 2022

Daniel

Extremely convenient.

Leisure Partner

10/10

Exceptional

03 Jul 2022

Dr. I

Friendly and most helpful staff.
Located at the heart of the touristic area with access at walking distance to the best restaurants in the area and a 1 minute walk from the most amazing view of the Danube river and Palace.

Leisure Family

10/10

Exceptional

20 Jun 2022

K A

The hotel was spotlessly clean, the rooms comfortable, the staff charming and helpful. The location is terrific, great for walking everywhere. There is some street noise in the rooms at the front but ear plugs shut that out. Would definitely stay there again.

Leisure Self

8/10

Excellent

10 Jun 2022

Monika

Great area , close to the main attractions in Budapest. Clean , friendly staff, especially the young man at the reception , very helpful and polite ( I don’t know his name )
Thank you

Leisure Family

10/10

Exceptional

26 Dec 2021

Shaun

The staff were friendly and very helpful. The rooms were clean and modern. The location is definitely the best part! But you dont hear any noise.

I would definitely recommend staying here, for the price you pay you can't ask for more. This hotel is fantastic.

Leisure Partner

8/10

Excellent

21 Oct 2021

Verified traveler

Location is the highlight

Location was great however our room was very small and dark with no natural light, nothing like the images when booking. Breakfast was poor, so much so we didn’t use for last 2 days.

Partner

8/10

Excellent

18 Oct 2021

Verified traveler

Nice but noisy

Great location, great service, nice room
The only problem - there was no noise isolation and I woke up every day to the sound if people talking/walking next to my room

Partner

10/10

Exceptional

28 Sep 2021

Roman

Transfer only

Nice clean hotel big rooms

Friends_and_family Family

8/10

Excellent

04 Mar 2020

Verified traveler

Cleanliness in room was excellent, best ever experienced. Only downside for me was the shower, where you had to hold the shower head above your head as the holder had been set up so it faced the wall.

Leisure Partner

6/10

Pleasant

02 Mar 2020

nickolas

It was only okay

Internet connectivity very poor! That alone ruins your stay. Room lighting very poor. Breakfast edequate.....front desk helpfull, public space in lobby non existant. No regular sized water bottles for sale in room, just these 14\" tall mega bottles too heavy to walk around in. No Fox news which prevents me from staying there again

Self

10/10

Exceptional

13 Feb 2020

Verified traveler

Staff were lovely especially the lovely man who checked me in on Monday, I had forgotten my travel plug and he hunted me down one to borrow from the hotel

Leisure Self