ITC Grand Goa, a Luxury Collection Resort & Spa

India , Goa
SOUTH GOA, Arossim Beach
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75 reviews shown

4/10

Poor

03 Mar 2026

Praveen

We have been staying at this property since its Hyatt days, which makes this February visit even more disappointing.
Four families travelled from different cities to celebrate an 80th birthday. Despite sharing all booking details in advance, there were repeated lapses. I received an incorrect airport pickup call meant for another guest, and the response from the front office was a routine, mechanical apology with no ownership.
More seriously, although all four rooms were booked under my ID and secured with my credit card, the staff asked my father-in-law and sister-in-law for their cards and charged ₹50,000 to my sister-in-law without authorisation. Even after raising the issue, the amount has not been reversed 12 days later.
On checkout, I was again asked about collecting payments from others, forcing me to settle everything myself to avoid further confusion.
The property is lovely, but the front office operations are deeply disappointing. A milestone family celebration was overshadowed by preventable errors and poor handling.

Friends_and_family Family

4/10

Poor

28 Feb 2026

Praveen

The front office staff and concierge left a lot to be desired. We were a group of

8/10

Excellent

24 Feb 2026

Susan

Lovely pool area and rooms of a high standard.

Partner

8/10

Excellent

04 Jan 2026

Cheska

We have just come back from a 3 night stay at the ITC with friends. Overall, we had a great time and would recommend ITC. Here are some of our thoughts:
- The hotel was lovely, an extensive resort filled with natural beauty and plenty of grounds to wander through.
- The beach is gorgeous with soft, powdery sand and lots of space. We did struggle to get beds but the staff worked hard to resolve this. On two of 3 occasions, beds we had had lost their support to sit up - an investment in more and new beds would be an easy solution.
- There was security stationed in multiple places around the resort, including when you come on and off the beach as it’s public, so we felt very safe.
- The hotel has a number of restaurants, we ate at 2 of them and another one we got ‘take out’ to the beach, all were very delicious.
- The rooms were spacious (although the bathroom a little confusing with two doors and loud sliding doors in the night) and very clean. There were lots of products and things you may need to help yourself to.
- We don’t use it but the pool looked lovely but there didn’t seem to be too many beds and they were all seemingly full following breakfast.
- The hotel provides buggies if you ask for them if you need or want assistance getting around as it is vast (beautiful for walking around but could be a challenge if you are not overly mobile)

Leisure Friends

2/10

Poor

01 Jan 2026

Vyshali

Staff need better training customer service was not good at all. Dirty glasses, long wait for service, most staff except for a few behaved as if they didn’t want to be there!
Generally disappointing for a five star resort in South Goa.

10/10

Exceptional

27 Dec 2025

Aditya

Excellent Room, Amazing Staff, especially the GM Samir and Sara, and all the staff at t Pavillion and Royal Afghan.

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Mathanki

We had a lovely two-night stay. The staff were amazing, always friendly and welcoming. The room was beautiful, and although the property is slightly dated, the facilities were great. The food was excellent and varied each day. Our child loved Ollie’s Club with its fun activities and movies. The pools and private beach were perfect for relaxing, and the staff were so accommodating, even giving us a late checkout and buggy rides when it rained. Overall, a wonderful stay!

Leisure Family_with_children

10/10

Exceptional

21 Oct 2025

Timothy

The beach view and the breakfast were stunning and delicious, respectively.

Partner

10/10

Exceptional

30 Sep 2025

Ashwin

I had a wonderful stay at this hotel! The staff were warm and attentive, always ready to help with a smile. The rooms were spotless, spacious, and very comfortable, with all the amenities I needed. The location was convenient, making it easy to get around, and the breakfast had a great variety of fresh options. Overall, an excellent experience — I’d happily stay here again and highly recommend it to others

Leisure Family

10/10

Exceptional

16 Aug 2025

Rushi

Very cozy and clean resort ideal for family large and small

Friends_and_family Family

8/10

Excellent

17 Apr 2025

lars

Car transportation to airport.

Great service by the pool area. Room service less impressed. Some of the popular dishes show availability 24//7. When ordered they are available during certain period of the day.
More seriously we ordered a car for transportation to the airport. Concierge advised us on time to MOPA airport. We reconfirmed this transformation two times. When getting in the car the concierge had ordered the taxi to Dabolim airport.

Partner

10/10

Exceptional

16 Apr 2025

Niteka

Best experience I could hope for!

We were here for a family trip for 5 days- with our 4yr old and parents and we had an absolute blast. The resort is one of the most family friendly places I’ve been to, and every member of the family thoroughly enjoyed.

Kids Club - our 4yo spent most of her time here, she loved making crafts and playing in the playroom. Sheela, Prajakta and Sumita were incredible in keeping the kids engaged and we could easily leave our child in their care.

Spa- one of the best spa experiences. Geethu, my therapist was knowledgeable, professional and extremely good

Pool- there was an adult-only pool, a toddler pool and a family pool. Given our large group, we used all of them and had an absolute blast. The pools are very well designed, with lots of nooks for groups with all swimming proficiencies to hang out in

Food- fantastic food, and an incredible buffet spread. We enjoyed the breakfast buffet each day with options for North Indian, South Indian, western, and local Goan items. I was also very impressed by the multitude of healthy, gluten-free, and vegan options

Staff- the staff all over the resort was extremely courteous and helpful. Not once in the 5 days that we spent in the resort that we see somebody not smiling.

Overall- I couldn’t have asked for a better experience!

Friends_and_family Family

10/10

Exceptional

03 Apr 2025

Vipul

Taxi service only limited for residents no outside cab allowed

Leisure Family

8/10

Excellent

31 Mar 2025

Neha

Staff of pavillion can be more proactive and fast.

8/10

Excellent

09 Mar 2025

Ewa

Beautiful ground garden, nice pools , gorgeous beach.

Leisure Partner

6/10

Pleasant

04 Mar 2025

Carl Henrik

A slightly underwhelming experience

Hotel is dated. Staff is very good but not trained to provide 5 star service as yet. At check out we had a wedding group checking in and the hotel resembled a fish market which was underwhelming.

Friends_and_family Family

10/10

Exceptional

27 Feb 2025

Rohit

Great property and staff

Business

10/10

Exceptional

11 Jan 2025

Ravi

The grounds are filled with greenery, the views are captivating and service impeccable.

10/10

Exceptional

02 Jan 2025

Shrikant

Access to clean less crowded nice beach

Leisure

10/10

Exceptional

29 Oct 2024

Vishal

It was aamazing stay. The staff were hospitable right from the word go. The moment we reached we were welcomed by Alisa and her colleague and they went through a well run check in service. Food was excellent and on our day one we were welcomed by Aftab introduced us to Tempora , a traditional Goan cuisine restaurant in the village square. Aftab was excellent throughout our stay and Karan & Mahabe ensured that we were well looked after. There were different culinary options available including the Royal Afgan grill and the Kebab section. Soma in the spa was equally skinned and welcoming when it came to Ayurvedic massage. We would strongly recommend staying at ITC grand Goa.

Business_and_leisure Family_with_children

2/10

Poor

24 Oct 2024

Shwetabh

Worst experience of Goa, they missed my booking and i had to rebook room and at the time of check out, they said they found the booking. They lost a packet which was sent for me and after many hours, they found it. They didnt sent the house keeping for room cleaning, they took an hour to send bell man to pick my luggage, TV in my room displayed the name of some other guest. Dusaster after disaster.

Leisure Friends

8/10

Excellent

24 Oct 2024

Haseeb

The check in experience was lacking. I had emailed my IDs and they couldn't find it.

The welcome drink wasn't offered nor were we accompanied to the room, both of the above we found the other check in customer were enjoying. Rather strange.

The property has aged and requires repair and facelift.

Partner

10/10

Exceptional

04 Oct 2024

aman

Good

10/10

Exceptional

29 Sep 2024

Ananth

Except for initial issue of pick up from airport, everything was exceptional. Great staff. Great dining options. Good SPA, almost clean beach. Pool was clean refreshing. Highly recommend for people who want quiet resort and who want to unwind.

Leisure Partner

10/10

Exceptional

21 Aug 2024

Nikunj

Good property. Nice large pools. Separate pools for family and adults. Good size of the rooms. Easy access to the beach. Good nearby places for lunch dinner. Good location

6/10

Pleasant

14 Aug 2024

Verified traveler

I have been staying in this property every year for the last 8 years (Park Hyatt days). The hospitality at ITC has been dropping each year from the time they have taken over. Resorts are not business hotel and hospitality should be the prime focus. Emails sent to hotel reservations are unanswered and if you have any special request it will surely not be met.

10/10

Exceptional

22 Jul 2024

SUJA

Had an excellent stay and the resort.Staff was friendly and polite

Leisure Family_with_children

10/10

Exceptional

10 Jul 2024

Verified traveler

Excellent

Friends_and_family Friends

10/10

Exceptional

23 Jun 2024

Harpreet

Very good stay!

Leisure Family

10/10

Exceptional

16 Apr 2024

Nikhil

Excellent property. Great service!

Leisure Family

10/10

Exceptional

12 Apr 2024

Jagjeeth

This ITC grand Goa is a super resort with a serene atmosphere and excellent facilities. The rooms are high quality and sufficiently luxurious. The resort caters to all your needs and has a very good spa and reasonable gym. Surprised to also find a steam room and sauna. The outside pool was large and very well maintained. The beech was pristine and had an annexed restaurant right there. The surrounding gardens were beautifully maintained. The main buffet was very good and there were other al la carte options for variety. In all a worthy five star rating and I can’t wait to come back.

Leisure Family

10/10

Exceptional

27 Jan 2024

Manveen

Top Notch Experience

We thoroughly enjoyed our stay at the hotel. It was perhaps one of the best experiences we have had. The hospitality and food were simply outstanding. The staff were extremely polite and understanding. We would definitely like to come back soon.

Friends_and_family Family

10/10

Exceptional

14 Jan 2024

Jean

Wonderful stay here!

Leisure Partner

10/10

Exceptional

22 Dec 2023

Nikesh

All in one resort

Great property, friendly staff super convenient with kids, kids programs help parents get some adult time. Good food and a wide variety of cuisines to try from

Friends_and_family Family

10/10

Exceptional

06 Dec 2023

Shayon

Had a great experience

Leisure Family

10/10

Exceptional

04 Dec 2023

RAHUL

It was an excllent property with huge lawns,super restaurants,clean beach acess and courteous staff.
Definately worth every penny you spend.

Leisure Family

8/10

Excellent

15 Nov 2023

Sukhdev

ITC Grand

Very quiet hotel. No evening entertainment.

Partner

8/10

Excellent

27 Oct 2023

Avinash

Spacious property. Very helpful staff. Limited activities for young adults. Beach is nice and very safe, although limited water sports activities. No pool side bar.

Leisure Family

10/10

Exceptional

25 Oct 2023

Nitya

We felt the property was an all in one package to relax and enjoy.
- Private beach (24/7 access with security)
- Beach dining
- Several Pools and lagoons in the property
- Dining all cuisines
- Spa
- vast natural garden for strolls

Leisure Family_with_children

10/10

Exceptional

24 Jul 2023

Siraj

I visited with family from USA and we like it it’s 5 out of 5 everything was so nice I recommend to all

Leisure Family

10/10

Exceptional

05 Jul 2023

Preethi

Awesome property, and very friendly staff. enjoyed our stay here a lot.

Leisure Partner

10/10

Exceptional

08 May 2023

Brian

Beautiful grounds, comfortable rooms, good choice of food and the staff are without fail extremely helpful.

Leisure Family

10/10

Exceptional

02 May 2023

Masahiko

Location is good. Near from Airport.

10/10

Exceptional

30 Apr 2023

Verified traveler

Thanks

We would like to take this opportunity to express our sincere gratitude and appreciation to all your team at the ITC for making our stay extremely welcoming.

They have always been polite, courteous, and overwhelmingly helpful, from the gardening staff, the security team , house keeping , the guest relations teams, spa and especially all the catering and restaurant personnels .

We once again thanks you all for making our stay at the ITC, a memorable one.

Friends_and_family Family

10/10

Exceptional

17 Dec 2022

Jennie

Beautiful, easy to relax in, very helpful and pleasant staff

Leisure Family

8/10

Excellent

08 Dec 2022

Verified traveler

Great property & wedding celebrations

ITC Grand is a great property with very good service, food and access to a beautiful, clean and safe beach. That said, it looks like like host wedding every single day during the wedding season, so be prepare for it (happy and sometimes noise guests, music when you want to relax or sleep,..). The staff make everything possible to reduce the inconvenience, but sometimes it is inevitable

Partner

10/10

Exceptional

01 Nov 2022

Sriram

Everything was A1. Especially loved the private beach and the restaurants . We triedthe Goan menu for dinner and loved the food (Goan rice with prawn curry and shrimp curry). Buffet breakfast spread was superb.

Leisure Family

8/10

Excellent

19 Sep 2022

Shobna

Great property

The property is fabulous but the house keeping mas really sad. The room did not have bathrobs and me had to ask for them. Every day cleaning of the room was not done till very late in the afternoon and there would always be some thing missing . We had to call them for evening service every evening. After-we Complained action was taken and on the last evening the room was done as it should have been since the beginning.

Friends_and_family Friends

10/10

Exceptional

18 Sep 2022

LAURA

BEST SERVICES

Business Family

2/10

Poor

13 Aug 2022

Rakesh

The check in staff is either stretched or disengaged. There is a sense of drift with things taking an eternity to happen. Inconsistent service standards from as simple as a hot or miss welcome drink to the time taken for check-in. For a luxury property leaves a lot to be desired. Would not recommend it.

Leisure Family

10/10

Exceptional

24 Apr 2022

Tushar

Amazing property set right next to Arossim beach, where you can relax as well as try water sports, with not much crowd around.
Buffet spread is huge, and you can try from local Goan, to Indian & Asian food in all meals.
The resort also has multiple pools, game room, and lush green lawns leading to the beach. There are buggy services to take you to the beach as well, although they may not be available 24 x 7.
The check-in experience was a bit underwhelming. We arrived early, and had to ask for some water/drinks after an hour while the room was being prepared. Was given the room another half hour later when I myself enquired about the status again. Also, no walkthrough of the property & amenities.
That being said, the stay was awesome and more than compensated for the check-in!

Leisure Family

8/10

Excellent

22 Feb 2022

Amandeep

Overall the staycation was an amazing experience, but sharing my honest experience because there’s always scope for improvement.

Dining service can be improved, both quality of food and service, staff looked overwhelmed at the Pavillion most of the time.

Property is beautifully landscaped and is well maintained, beach is super clean and private. Loved that part!

We liked the taxi service as it’s readily available , we hired the taxi 3 times during our stay and 1 of the of the 3 drivers was very rude, most likely he wasn’t even from Goa, knew nothing about the city, we had to use GPS and guide him in the entire 6-7 hour drive.

Wish there were some activities happening at the property to entertain guests, maybe magic show, water sports etc.

No video tour or guided tour of the property, it was like explore on your own kinda setup.

Would definitely visit Goa again but probably would like to explore other resorts.

Leisure Family

2/10

Poor

20 Feb 2022

nivedita

Pathetic

Unbelievably horrible experience
This used to be our favourite property
But they have Maintanend so poorly and the service has become beyond pathetic
I travelled with my 1 year old and it’s safe to say your child will definitely starve if ur relying on the hotel to provide her food ! I once asked for a slice of bread and they gave it after 1.5 hrs . Nobody answers the calls at reception / Inroom dining .

Friends_and_family Family

10/10

Exceptional

26 Nov 2021

Guirish

provided me upgraded room when booked room was not available, nice gesture

Leisure Family

4/10

Poor

14 Nov 2021

Deepak

Pathetic Service

The service was pathetic.

Friends_and_family Family

8/10

Excellent

06 Nov 2021

Ali

Parking should have been covered and not open considering the weather in goa.

The bathrooms in the rooms need to be designed for more privacy.

Leisure Family

10/10

Exceptional

29 Oct 2021

K S

The property is excellent. Great location, mesmerizing ambience and facilities. The swimming pool is simply awesome. Access to beach from the property and greeneries inside adds up to the beauty. Staff are extremely customer friendly. Mr Abhishek Menon, Mr Sanjay, chef Glen and chef Farhan were very courteous and provided excellent service in the restaurant. All the staff were super courteous and professional. Made everyone at restaurant feel at home. Taste of breakfast, lunch and dinner too was simply good. Some short comings in the buffet lunch were addressed immediately. Overall a beautiful property. Must visit cor people

Leisure Family_with_children

10/10

Exceptional

13 Oct 2021

akshat

Beautiful beach side resort

Stayed with my family in 3 rooms.
had a great time and hotel has all facilities in-house which was great (beach/Watersports, nice pool, kids play area).

Friends_and_family Family

10/10

Exceptional

04 Oct 2021

ASA RAM

Goa's Visit to ITC Grand Goa Hotel

We had an opportunity to stay for 5 nights/6 days at ITC,Grand Goa, (South), which had locational advantage nearest to Airport as well as had Long Arrosium Beach which is neat,clean and well maintained with Lifeguards on duty 24X7.Hotel rooms are spaceious,clean with all the fittings,furniture,ambience and very efficient room service, quick housekeeping service and responsive,courteous Front Office personnels.Lawns,Swimming pools,Restaurants,Spa are well maintained.In general Hotel staff is polite,courteous but in particular MS.Sangeeta of Front Office looked after us very nicely as a sincere and obedient child cares his elderly parents. Spa had a good ambience and Ms.Maram needs special mention for her Professionalism.

Friends_and_family Family

4/10

Poor

24 Aug 2021

Verified traveler

Ill-maintained & not recommended property anymore.

Ill maintained property
Poor House - Keeping
Average Guest Relation services
Below Average Room service and resteraunt serivce

Friends_and_family Friends

10/10

Exceptional

28 Jul 2021

abhishek

Unbelievable experience, one of the best ever

The experience goes beyond words.As soon as I booked, I got a call from Ms. Uchita asking if I would require anything and she was kind enough to arrange for a cab at a very nominal rate.
Since we were celebrating our anniversary, I had requested an upgrade. Upon reaching we were received by Ms. Lisa (Guest Relations) and Ms.Frency (Duty Manager), both of whom made this trip a truly memorable one.I have not experienced such warm hospitality in the longest time.Further,to our surprise, we were upgraded to a beautiful pool suite. The room was phenomenal to the next level. This gesture was extremely wonderful on their end. It did not stop here, apart from a cake for our anniversary, Lisa and Susan (Guest Relations) surprised us & decorated our room with balloons and our pictures.Lisa and Frency also kept in touch in case we needed anything.In fact, they were simply a msg away giving one of a kind personalized experience.
Ms. Olga (Guest Relations) too greeted us every single day and checked how things were and if we needed anything.It made us feel so important that we started making plans for our next trip to ITC then and there.
Mr. Rahul at the breakfast and Mr. Godfred at the concierge both were extremely helpful and fantastic.
The food, service, housekeeping, everything was a perfect 10. The property grounds are beautiful and one can spend days here.There are restaurants in the neighborhood as well.The experience was a perfect 10 experience, could not have asked for more.

Friends_and_family Family

10/10

Exceptional

19 Jul 2021

Verified traveler

Me and husband were there a few days ago for our honeymoon. We were welcomed with two guys singing. Along with that sweet Olga greeting us. She is literally the nicest and I loved that she checked in with us throughout our stay. (Other staff called us also everyday to make sure we had everything we needed.)

Our housekeeping guy Kundan was super amazing. He made sure we had everything we needed in our room in a timely manner. He also did such a good job cleaning our room everyday and making beautiful sculptures with towels.

We loved the kitchen staff. We would like to give a huge shout out to Anand, Yaspal, Harish, Mahbe, Neiwan, Dhurubajyoti, and Nishant. All of these individuals made our breakfast, lunch and dinner super easy and nice. They made sure that we were welcomed and got what we needed. Thank you all for checking in with us and going out of your way to serve us.

Honestly everyone was super friendly at the hotel and everyone always greeted us and asked us to let them know if needed anything. I'm sorry if we didn't mention some of the individuals that made our stay amazing. Thank you all! ☺

Leisure Partner

10/10

Exceptional

11 Jul 2021

Dhiren

Superb!

Superb experience. The lawns are amazing, so is the F&B and housekeeping. Can’t complain. Everything was immaculate! We had a wonderful stay and would certainly want to go back again.

Friends_and_family Family

10/10

Exceptional

07 Apr 2021

Verified traveler

Amazing Staff..Duty Manager and reception..They cooprate very much..No 1 staff.. really appreciate this hotel.. thanks

Friends_and_family Family

10/10

Exceptional

08 Mar 2021

Verified traveler

The staff was excellent and the property is breathtaking. The beach is prestigious and we loved ever. The food was amazing

Leisure Family

10/10

Exceptional

08 Mar 2021

Verified traveler

Amazing property, staff, and amenities. Buffet food options could be better given the 5-star status.

Leisure Family_with_children

10/10

Exceptional

15 Feb 2021

Verified traveler

Goa 2021

An amazing stay at an equally amazing property. Sadly the pool and a few other activities were not operating but the rest of it was wonderful

Friends_and_family Family

10/10

Exceptional

10 Feb 2021

Verified traveler

The lovely clean property. Close to beach and tropical landscape. Very nice friendly staff. Liked and appreciate the welcome back cake and friendly chat with Rujuta. Thanks again Rujuta for providing near by amenities, water activity details and resort details. Thanks a lot Aindrila for excellent service at restaurant. Appreciate Sangeeta for excellent customer service.

Friends_and_family Family

10/10

Exceptional

02 Feb 2021

Navin

The property was huge and very well spread across lawns, walking paths and of course direct beach access.

Leisure Family_with_children

4/10

Poor

04 Jan 2021

Vivek

Very bad conditions of the room horrible actually

Partner

10/10

Exceptional

07 Dec 2020

Hari

The staff really makes your stay and interaction warm and worthwhile. Zuvariya the duty manager at the reception is very helpful with the process and accommodative with additional requests. Olga at the front desk too is very helpful in the informing details of the resort. Chef Glen has been more than helpful by being accommodating and proactive in catering to the dining needs for my kid. Pradeep the housekeeping manager has been helpful in meeting the needs within the room. A big thanks and thums up to the entire hotel staff.

Leisure Family

8/10

Excellent

20 Nov 2020

yasmin

Check in process was very slow. The Housekeeping service needs to improved.

Friends_and_family Family

10/10

Exceptional

16 Nov 2020

tenaz

Take a bow ITC Goa.

Superb service, efficient staff, especially Binod, Druba, Mahima, Pradeep and Aindrilla. Thank you for going out of your way to make our trip so comfortable and memorable.

Friends_and_family Family

10/10

Exceptional

21 Oct 2020

Sharita

10 out of 10

Excellent service by the staff. Everyone was super polite and helpful. We were given an upgrade with beautiful pool view. The Head Chef Ashvaq was very kind and prepared special vegetarian food for us daily. All the waiters were extremely friendly. The grounds were beautiful. This Lockdown has been tough on families but being at the ITC has given us a much needed break. They also took lots of safety and health measures to be safe from COVID. Highly recommend this resort to all families

Friends_and_family Family

10/10

Exceptional

10 Oct 2020

Ankit

Best of Goa

If you are in goa, this is the best place to be. Good ambience, good hygiene, beautiful resort, helpful and courteous staff, amazing beach, wonderful fitness centre with adequate equipment, fingerlicking food and what not. Its so far one of my best experiences to stay at itc grand goa and I must mention Mr Rahul at the pavillion restaurant with all compliments who was really helpful with the portion and food choice and customization since we are pure vegetarians and at place like goa, we tend to have limited choices for indian veg food.

Partner